Patient Services Specialist Resume Sample
Tabitha Kerluke
82486 Bobby Haven,
Houston,
TX
+1 (555) 386 6630
Work Experience
Patient Services Specialist Trainee
12/2015
-
PRESENT
San Francisco, CA
- Experience:+ At least three years of general office experience. At least one year of general office experience in a clinic or physician's office
- Staff scheduling systems
- Payroll and timekeeping systems
- Educational and human resources data tracking systems
- Other systems that support the Nurse Manager
- Assists with document scanning
- Serves as backup for other co-workers
- Checking in and checking out patients
Patient Services Specialist
03/2011
-
10/2015
Boston, MA
- Coordinating medical records
- Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times
- Obtain patient demographic information and insurance information accurately and legibly
- Respond to patient needs and concerns as appropriate
- Operate a multi-line phone system
- Operate computerized scheduling, patient registration, medical chart ordering, online referrals, electronic medical records, and other applications as needed
- Investigate complaints and work with unit manager to find solutions
- Provide general patient services such as directions, parking garage validation, calling for transportation, etc
- Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information
Senior Patient Services Specialist
02/2004
-
11/2010
Los Angeles, CA
- Assemble and send appointment and other information to patients and other customers
- Using the electronic medical record, obtain necessary data from documentation to complete data entry
- Perform data entry into various database systems accurately and completely
- Answer telephone in a professional and courteous manner according to UWMC standards and direct calls as appropriate
- Triage calls to appropriate staff and obtain necessary information for the return call
- Initiate emergency procedures when necessary, using appropriate documentation tools
- Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Education
Drury University
2000 - 2004
School's Degree in Communication
Professional Skills
- Analytical skills, verbal and written communication skills, with strong customer service and human relations skills
- Typing 45 WPM, Excellent PC skills, including knowledge of Excel and Word
- Model excellent customer service skills. Be a resource for Patients Are First training and coaching of specific behaviors
- Seeks experiences and formal and independent learning activities to maintain and develop clinical/administrative and professional skills and knowledge
- Possess well developed communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
- Employs excellent customer service skills
- Excellent interpersonal and external communication skills, be able to serve as a great brand representative for this clinic
How to write Patient Services Specialist Resume
Patient Services Specialist role is responsible for customer, typing, training, clinic, medical, transportation, word, excel, oncology, purchasing.
To write great resume for patient services specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Services Specialist Resume
The section contact information is important in your patient services specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Services Specialist Resume
The section work experience is an essential part of your patient services specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Services Specialist resume experience can include:
- Use computer and communication systems efficiently and effectively, including telephones, email, paging, electronic white board and the tube system
- Experience in healthcare or associated field with supervisory experience or demonstration of increasing responsibilities
- Effectively commands medical terminology and pharmacology
- Critical thinking skills, ability to analyze data to impact work processes, ability to manage to established metrics
- Developing and maintaining good working relationships within the department, with other departments and all medical staff
- Confirming patient demographics prior to processing or transferring to correct area
Education on a Patient Services Specialist Resume
Make sure to make education a priority on your patient services specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Services Specialist Resume
When listing skills on your patient services specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient services specialist skills:
- Strongly effective and professional oral and written communication skills
- Good spelling, data entry, and typing skills
- Effectively manage time and competing priorities
- Read and comprehend simple instructions. Ability to speak effectively with customers and build rapport while providing exceptional customer service
- Interact effectively with staff, physicians, other billing team member and patients
- Maintains and enhances computer skills to provide accurate and timely work flow
List of Typical Experience For a Patient Services Specialist Resume
1
Experience For Patient Services Specialist Trainee Resume
- Direct experience in department specific area. Experience with third party payers including Medicare and Medicaid
- Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the hospital setting
- Good understanding of the Insurance Matrix if appropriate for the modality
- Serving as the initial impression of our clinic by greeting patients with compassion, enthusiasm, and respect
- Providing education to patients on our services
- Listening carefully to patient needs presented face to face or over the telephone and communication clear and accurate information in response
2
Experience For Patient Services Specialist Supervisor Resume
- Maintains optimal daily scheduling by ensuring no conflict in physician’s schedules and calling patients to remind them of appointments and payments
- Plans and conducts training, develops/updates training and on-boarding materials
- Coordinate and maintain department systems for management of supplies, equipment and facilities processes, including purchasing and tracking
- Maintain ongoing documentation, tracking authorized referrals
- Develop and maintain monitoring system for patient appointment waiting times, no shows and cancellations
- Adjust schedules based on the needs of the Attending and/or fellow that is serving on the service
3
Experience For Senior Patient Services Specialist Resume
- Research problems relating to billing and non-clinical patient issues
- Manage patient records during admission and on discharge according to UWMC policy
- Partner in the orientation and training of professional and support staff, nursing and medical students, and other Patient Services Specialists
- Note location of transcribed order of Physician Order Sheet by using appropriate abbreviations and by signing name, date, and time completed
- Communication with Physicians and Nursing regarding clinic chages
- Possess in-depth knowledge of operational systems including telephone systems and all scheduling software
- Work with management, other staff on process improvements, developing training courses and activities for staff
4
Experience For Senior Patient Services Specialist Contact Center Supervisor Resume
- Assist with monitoring ongoing compliance
- Manage Worker's Comp referral logging, distribution and scheduling as needed
- Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical records papers
- Assist in orienting and training new staff
- Partner in the orientation and training of professional and support staff, nursing and medical students, and PSS staff
- The Pricing Master to give pricing estimates as needed
5
Experience For Patient Services Specialist, Float Resume
- Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical record papers
- Perform office tasks as needed including distribution of mail, creation of unit-specific patient packets, and processing loose medical records papers
- Assist in orientating and training new staff
- Respond positively when learning needs are identified and accepts responsibility for seeking education
- Collect and enter demographic and financial data into an online system, utilizing knowledge of procedures for obtaining consent for care
- Assists in the preparation and maintenance of clinic schedules, keeping daily staffing sheets up-to-date
6
Experience For Patient Services Specialist / Float Resume
- Develop and maintain a fiscally responsible system for supply ordering, delivery, tracking and storage system
- Participate in monitoring quality assurance plans (security tag and other equipment tracking).
- Ensures accuracy in answering questions and assisting customer with requests to meet their needs
- Provides information to customer regarding appointment location, process steps, parking, paperwork, etc
- Arrange after-care follow-up appointment accurately while working closely with doctors, physician assistants, and nursing staff
7
Experience For Patient Services Specialist Trainee / pss Resume
- Locate patient in the electronic system, First Net, while communicating information with Social work and arriving family members of patients
- Prepare medical record according to unit-specific procedures for patient visit
- Assemble and maintain satellite medical records according to unit-specific procedures
- Respond to facility and environmental emergencies according to established procedures
- Ensure daily functioning of office equipment
8
Experience For Patient Services Specialist Resume
- Utilize e-mail and Internet resources as required according to clinic practice and within University guidelines
- Responsible for successful daily operations of the scheduling department within the guidelines set by UWMC Radiology, UWMC and UW Medicine
- Review clinic schedule daily to identify failed patient appointments and notify patient according to clinic-specific procedures
- Direct the scheduling of patient appointments
- Participates in the development/testing/implementation of new organizational systems for the unit or department
- Ensure that all billing is done in a timely fashion and match for services rendered
9
Experience For Patient Services Specialist Trainee Resume
- Contact Residents, Fellows, RNs, and Attendings regarding incomplete or improperly filled out requests
- Answer telephone in a professional and courteous manner according to UWMC standards and directs calls as appropriate
- Expert in Epic functionality and templating
- Coordinate referral process and obtaining medical records as required
- Be an expert in EPIC functionality and templating
- Check patients into clinic according to established procedures
- Complete UWMC registration process using the online system
- Verify demographic and financial information using the online appointment system
- Review clinic schedule daily to identify missed patient appointments and notify patients according to clinic-specific procedures
10
Experience For Patient Services Specialist Supervisor Resume
- Respond to patient questions and provide directions to specified areas such as various labs, clinic locations, social services, and eating facilities
- Maintain pleasant atmosphere of waiting areas
- Advocate for the patient/family by locating appropriate staff to address concerns
- Provide telephone screening of patient medical problems and severity of condition
- Answer patients' and families' questions, such as directions to hospital facilities, parking information, etc
- Coordinate provider schedules and scheduling procedures
- Direct the scheduling of patients
- Develop and maintain monitoring system for patients
List of Typical Skills For a Patient Services Specialist Resume
1
Skills For Patient Services Specialist Trainee Resume
- Demonstrates responsibility for own professional growth through pursuit of work-related experiences and education opportunities
- Demonstrate responsibility for own professional growth through pursuit of work-related experiences and education opportunities
- Maintains and enhances computer skills to provide accurate and timely workflow
- Have the ability to work effectively within a team environment
- Work effectively within a team in order to create a positive work environment
- Provide exceptional customer service skills (AIDET) both internally and externally
- Positive attitude and advanced communications skills
- Communicate effectively orally and in written form. Ability to read and comprehend simple instructions
2
Skills For Patient Services Specialist Supervisor Resume
- Providing excellent customer service to anyone that calls into the clinic
- Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention
- Be identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention
- Identified by others as exceptional in coordinating/prioritizing, delegating, and multi-task orientation; performance reflects extra care and attention
- Answers calls for multiple clinic specialties in an efficient and effective manner using standardized greeting, content, and closure of call
- Provide general patient services; directions, parking garage validation, calling for transportation, etc
3
Skills For Senior Patient Services Specialist Resume
- Operate computerized scheduling, patient registration, medical chart ordering, online referrals, electronic medical records and other applications as needed
- Have a strong working knowledge of business software applications such as Excel, Word and PowerPoint
- Experience with Microsoft Outlook and comfort utilizing Internet and Intranet
- Experience using Microsoft Word and Excel programs
- Knowledge of Centricity/Appointment system, Electronic Medical Records, Experience in compiling reports
- Assist RN staff with obtaining prior authorizations for medication prescriptions
- Experience in Women’s Health Care
4
Skills For Senior Patient Services Specialist Contact Center Supervisor Resume
- Experience with EPIC and Kronos programs
- Skilled at creating an organized workflow and workspace on the unit
- Experience with EPIC and ORCA computer programs
- Offers to collect copays/prepayments prior to appointment
- Operate call center telephony and technologycomputer, fax machine, calculator, printer, scanner, copy machine, etc
- Knowledge of patient service principles and practices. Experience in a call center or patient service environment
- Uses staff efficiently (staffing plans) supported by data on patient demand and work load. Uses good judgment and proactive planning to minimize overtime
5
Skills For Patient Services Specialist, Float Resume
- Validates and capture insurance coverage
- Validates Parking for the family members, patients, and visitors
- Three (3) years experience in a medical office required
- Verify patient insurance status to confirm managed care services prior approval to ensure reimbursement for services
- Demonstrate knowledge of common medical terminology and use of approved abbreviations
6
Skills For Patient Services Specialist / Float Resume
- Demonstrate awareness of and functions within PCS policies, procedures, and guidelines
- Seek consultation when patient care needs exceed own level of experience
- Demonstrate awareness of and function within safety, infection control, emergency, and equipment guidelines
- Knowledge of medical terminology and knowledge of genetic conditions. Experience drawing a pedigree
- Demonstrate awareness of and function within PCS policies, procedures, and guidelines
- Operate call center telephone and technology, computer, fax, machine, calculator, printer, scanner, copy machine, etc..
7
Skills For Patient Services Specialist Trainee / pss Resume
- Demonstrates service excellence standard, monitors staff for those standards and provides corrective instruction and/or personnel actions
- Provides excellent customer service to anyone that calls or walks into the clinic to ensure the smooth and efficient operation of clinic and patient flow
- Provides excellent customer service to anyone that calls or walks into the clinic to ensure the smooth and efficient operation of the clinic and patient flow
- Communicating to nursing staff
- Taking information from patient or pharmacist concerning prescription refills, lab reports
- Preparing schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes
- Receiving patients, making appropriate notations in the system and powerchart
8
Skills For Patient Services Specialist Resume
- Maintaining and updating referrals electronically in the EMR system
- Preparing charts for upcoming week
- Working knowledge of interviewing techniques to obtain factual information
- Attending Red Raider Orientation (Freshman/Transfer Orientation) and representing Student Health in a professional manner
- Changing Attending physicians in Epic
- Assisting the patients with activities,
- Walking them to/from therapy,
- Assisting in the restroom at times,
- Accompanying of all unsolicited donation requests from PAGs in the company
9
Skills For Patient Services Specialist Trainee Resume
- Conducting pitch and management relationships with patient services providers
- Informing patients about possible delays once they are back in the clinic
- Keeping daily count of patient seen for weekly and monthly reports
- Assisting therapists in the gym
- Assisting the therapists,
- Generating, maintaining and updating referrals electronically in the EMR system
- Scheduling patients and entering information correctly into all necessary computer systems (Imagecast, Epic) and updating patient information as needed
- Investigating complaints and working with department lead/supervisor to find solutions
10
Skills For Patient Services Specialist Supervisor Resume
- Ensuring that all requisitions are properly completed and notifying technologist in appropriate modality when patient arrives to department
- Responding to patient needs and concerns as appropriate
- Referring patients to Pre-Registration if not previously registered or if an update is needed
- Collecting patient demographics and financial information for input into computer system
- Oversee environmental conditions of office and patient waiting area including lighting, seating, literature and safety factors
- Have a basic understanding of medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs)
- Work with management, ED/QA and other staff on process improvements, developing training courses and planning ED/QA activities for staff
- Covers for front desk personnel to include scheduling, confirming, and arriving patient appointments
- Receipts payments for clinic services including outstanding balances. While also maintaining batches on a monthly basis
List of Typical Responsibilities For a Patient Services Specialist Resume
1
Responsibilities For Patient Services Specialist Trainee Resume
- Outgoing calls regarding clinic and patient issues when needed
- Completing responsibilities within designated or scheduled timeframes
- Assure proper working function of all office machines, phones and computing equipment (including mobile computing equipment) used on the unit
- Critical thinking when scheduling patients according to provider schedules and notes
- Partner in the orientation and training of professional, support, nursing, and PSS staff, as well as medical students
- Facilitate prompt and smooth discharge of the patient by coordinating discharge medications, arranging follow-up appointments
- Assists with monitoring ongoing compliance
2
Responsibilities For Patient Services Specialist Supervisor Resume
- Obtain pathology, medical records, assist patients with lodging and transitioning into Cleveland Clinic health system
- Accurately follows institutional policy and procedures from auditing services on "cash handling" a method which is reflected by daily journals
- EFG log- Tracking fee sheets and making sure each one is accounted for and filled out
- Takes care of bmp lists by rescheduling patients and notifying them of their new appointment
- Receive all incoming calls for the clinic and covering other clinics in times of need
3
Responsibilities For Senior Patient Services Specialist Resume
- Completes insurance verification accurately and appropriately. Follows up regarding necessary communication with payer, provider and billing entities
- Medical records scanning and request management
- Answers phones. Answers basic patient billing questions and/or directs to PBO/UBO
- Schedules patient’s appointments for office visits; assist patients with information technology regarding patient satisfaction survey
- Participate in the development/testing/implementation of new organizational systems for the unit or department
- Deliver Men’s Health product training to all internal and external Patient Services customers
- Transcribe nursing orders to Kardex accurately and legibly
4
Responsibilities For Senior Patient Services Specialist Contact Center Supervisor Resume
- Notify physician or nursing staff when necessary to clarify or complete physician orders in order to facilitate timely patient care
- Answers and handles contact center prescription refill calls and routes timely and appropriately according to department guidelines
- Coordinate transportation, including paperwork to and from other facilities and for diagnostic tests
- Monitor incoming computerized orders in a timely manner; notify RN of STAT orders
- Transcribe physician orders assuring completeness, accuracy and timeliness
- Maintain daily schedules: check for funding sources, deductibles, payment history, balances on accounts, and calculate self pay discount
5
Responsibilities For Patient Services Specialist, Float Resume
- Assist patients to find funding when needed
- Educate PSS, nurses and providers on insurance benefits and funding
- Coordinate transportation including paperwork to and from other facilities and for diagnostic tests
- Assist patients in getting to exams and diagnostic tests
- Use computer systems, including ICS, REG/ADT, ORCA and Mindscape
- Obtain referrals/Verify insurance as needed to complete authorizations for testing and surgeries
- Document follow-up appointments in the appropriate areas of the chart and notify patient of upcoming appointments
6
Responsibilities For Patient Services Specialist / Float Resume
- Communicate regularly with the CCN manager about work issues, process improvement ideas, and problem-solving
- Maintain a positive working relationship with co-workers and CCN’s
- Assists patients in completing various documents such as insurance forms and other patient paperwork
- Is responsible for remaining current with information disseminated through email, voice mail, memorandums, and posted notices
- Complies with guidelines for use of state resources, including appropriate use of internet. Appropriate use of personal cell phone
- Triage patient to appropriate medical personnel to manage cancer finding
7
Responsibilities For Patient Services Specialist Trainee / pss Resume
- Answers and returns calls regarding prescription and other patient requests
- Retrieves lab results and files other paperwork accordingly.Assist physicians in ensuring patient comprehends instructions given by physician
- Conducts and tracks monthly staff rounding
- Regularly assigns, instructs and checks the work of scheduling and support staff
- Is proactive with staff, looks for issues and potential problems. Engages the appropriate staff coaching and Corrective Action process
- Daily Co-pay collection report- documenting copays due and why we missed any
8
Responsibilities For Patient Services Specialist Resume
- Evaluate and actively problem-solve presenting situations and use these as educational opportunities for staff. (Pt. complaints etc.)
- Provide feedback regarding job performance to PSS and other assigned staff. Keep manager apprised
- Maintain in-depth knowledge of various health insurance plans and billing systems
- Manage staff records including time sheets as delegated by the manager
- Schedule appointments consistent with patient needs and clinic scheduling guidelines
- Ensure daily functioning of office equipment/machines. Initiate repairs as needed
- Utilize online resources as required according to clinic practice and within University guidelines
- Supports the assessment and monitoring of the impact and execution of current patient service offerings
- Assist patients in completing various documents such as insurance forms and other patient paperwork
9
Responsibilities For Patient Services Specialist Trainee Resume
- Ensure mandatory certification and training competencies are completed within initial time frame
- Be responsible for remaining current with information disseminated through email, voice mail, memorandums, and posted notices
- Comply with guidelines for use of state resources, including appropriate use of internet. Appropriate use of personal cell phone
- Manage visitor access and provide education regarding unit specific policies and procedures
- Efficiently and accurately assist in patient movement within the hospital including admissions, discharges, expirations, and transfers within and off unit
10
Responsibilities For Patient Services Specialist Supervisor Resume
- Recognize and respond to patient, facility and environmental emergencies. Act as a resource during emergencies
- Assist with daily schedules: check for funding sources, deductibles, payment history, balances on accounts, and calculate self pay discount
- Manage testing, therapy orders, and surgery authorizations as needed
- Perform basic financial eligibility screening, verify patient’s health plan & primary care provider, and follow managed care protocols
- Enter admitting patients into Epic
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