PC Technician Resume Sample
Ari Larkin
4012 Ortiz Tunnel,
Los Angeles,
CA
+1 (555) 565 8942
Work Experience
Senior PC Technician
08/2017
-
PRESENT
Phoenix, AZ
- Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction
- Complete systems administrative tasks supporting configuration management of new PC’s ensuring compliance with security requirements and classifications that support Command and Control, War Planning, Command Management LAN, and USSTRATCOM interface
- Works with end users to identify and deliver required PC services
- Acts as a liaison and provides training and support to end users and staff on computer operations and other issues
- Installs, configures, tests, maintains, monitors, and troubleshoots level III end user workstation hardware, networked peripheral devices, and networking hardware products
- Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products
- Performs on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
- Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
- Helps maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
PC Technician
07/2010
-
07/2017
Phoenix, AZ
- Performs PC, hardware and peripheral equipment, improvements, upgrades, and repairs
- Maintains up-to-date knowledge of hardware and equipment contracts
- Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
- Background of strong customer service orientation
- Skilled at explaining technical subjects to non- technical as well as technical customers
- Has expertise in principles and concepts underlying an area of IT
- Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
Junior PC Technician
06/2003
-
05/2010
Detroit, MI
- Documents instances of hardware failure, repair, installation, and removal
- Constructs, installs, and tests customized configurations based on various platforms and operating systems
- Recommends, schedules, and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs
- Maintains up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations
- Installs, configures, tests, maintains, monitors, and troubleshoots level I & II end user workstation hardware, networked peripheral devices, and networking hardware products
- Receives and responds to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
- Helps maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
- Constructs, installs and tests customized configurations based on various platforms and operating systems
Education
Washington Adventist University
1998 - 2003
School's Degree in Computer Science
Professional Skills
- Bility to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required
- Good interpersonal skills as well as excellent oral and written skills
- Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
- Good communication and people skills with great organization skills
- Experience working with clients, including effective communication skills
- PC tech experience or equivalent schooling in technical skills
How to write PC Technician Resume
PC Technician role is responsible for customer, troubleshooting, organizational, interpersonal, basic, software, hardware, teamwork, mechanical, microsoft.
To write great resume for pc technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For PC Technician Resume
The section contact information is important in your pc technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your PC Technician Resume
The section work experience is an essential part of your pc technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous pc technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular pc technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative PC Technician resume experience can include:
- Excellent communication end-user support skills, end-user/peer relationship skills and teamwork
- Interact professionally with internal employees exhibiting strong customer service skills
- Excellent hardware and software diagnosis and troubleshooting skills
- To be a highly-motivated team player with the skills and ability to manage changing priorities
- Strong documentation skills, both written and screenshots (SnagIt and/or Problem Steps Recorder)
- PC skills experience desired
Education on a PC Technician Resume
Make sure to make education a priority on your pc technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your pc technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in PC Technician Resume
When listing skills on your pc technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical pc technician skills:
- Excellent communication and customer service skills. Excellent teamwork skills
- Strong customer service skills, proven ability to support users in person
- Demonstrate basic troubleshooting skills on desktops
- Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.Search Jobs US
- Technician demonstrates basic trouble-shooting skills
- Good problem solving skills and root cause analysis techniques essential
List of Typical Experience For a PC Technician Resume
1
Experience For IT PC Technician Resume
- 3) EXCELLENT customer facing skills - proven customer service capability through references
- Excellent technical comprehension skills and mechanical aptitude
- Excellent written and verbal communication skills, ability to build relationships with internal business teams and store team members
- Thorough knowledge and troubleshooting skills for MS Office 2007, 2016
- Work effectively in a fast-paced team environment as well as independently
- Excellent end user interaction skill required
- Actively listen and follow instructions effectively and appropriately
- Previous IT work experience or experience as a PC technician or equivalent would be beneficial
- Interface with ticket submitters regularly and effectively
2
Experience For Senior PC Technician Resume
- Minimal skills required for position
- Experience with PC troubleshooting, configuring and managing active environments
- Excellent knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization
- Experience using ticketing and/or incident troubleshooting and escalation software
- Experience with providing high level of customer service when trouble shooting issues
3
Experience For Lead PC Technician Resume
- 2) Troubleshooting (PC, Laptops, Printers, Scanners) and ticketing experience
- 3) Experience working with End Users and assisting with the user adoption of the new devices
- Experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment
- Experience with ticket tracking systems such as servicenow, CRM and Remedy
- Experience with PC hardware setups and troubleshooting
- Strong background in MS Windows Operating Systems (7, 8.1, 10)
- Experienced in Anti-Virus software, IP networking, VPN, Active Directory and MS Exchange User Administration
- Analyze and prioritize incoming issues
- Experience troubleshooting desktop issues as well as mobile devices
4
Experience For Junior PC Technician Resume
- Setup, Operate and Maintains the Video Conferencing System and Infrastructure
- Setup, Operate and Maintain the Audio Conferencing System and Infrastructure
- Setup, Operate and Maintains Lighting Console and Infrastructure
- Monitor all activity on the main floor while providing excellent customer service for Customers, Sales Teams and Staff
- Experience supporting hardware and software for PC and Mac, and knowledge of TCP/IP, DNS, DHCP, LAN, and WAN
- Experience supporting PC and Mac hardware and software, as well as knowledge of TCP/IP, DNS, DHCP, LAN, and WAN
- Experience with PC and Mac hardware and software, and an understanding of TCP/IP, DNS, DHCP, LAN, and WAN
5
Experience For Site PC Technician, Temporary Resume
- Experience supporting PC and Mac hardware and software, as well as knowledge of TCP/IP, DNS, DHCP, LAN, and WAN
- Solid understanding of fiber optics
- Basic equipment troubleshooting experience
- Strong working knowledge of computer operations
- Hardware Troubleshooting experience, tier 2 or tier 3
- Structure cabling experience
6
Experience For PC Technician System Admin Resume
- Have experience with a large ticketing system (ie. Service now, Remedy, etc.)
- Experience troubleshooting Microsoft OS (7 or 10) and Microsoft Applications - Office, Outlook, Active Directory
- Experience with troubleshooting hardware and software
- PC deployment experience(6+ months, need to know how to backup previous system, file transfer, customer signs in, software testing)
- PC Hardware, Imaging, Refresh Experience
- Experience Imaging laptops/desktops, migrations from Windows 7 to Windows 10
- Knowledge of LAN design concepts, installation and trouble- shooting without assistance. (Layer 1-3) experience
7
Experience For Entry Level PC Technician Resume
- Previous experience working as a PC Technician
- At least five year of experience working with PC's, software installation and configurations
- Experience with imaging of devices
- Experience providing end user support
- Experience with troubleshooting both hardware and software issues
8
Experience For Senior PC Technician / It-heavenly & Kirkwood Resume
- Experience troubleshooting in a networked environment
- Experience with workstation imaging software, such as Ghost
- Experience in a heavy industrial setting
- At least three years of previous experience working as a PC Technician
- 3) Experience providing a high level of customer service to the end user
- Experience with imaging and data transfer onto new hardware
- Experience doing IMAC (Installations, Moves, Additions, Changes) work in an enterprise environment
- Experience with computer imaging
- Experience building workstations from parts
9
Experience For PC Technician / Seasonal Resume
- Hardware repair experience, replacing hard drive, LCD screens, keyboards, memory etc
- Previous experience working as a PC Technician
- Experience with PC imaging software
- Experience w/ device deployment (tablet, phone, dvr, videoconferencing, printers, etc.)
- Previous experience supporting End Users in technical environment both over the phone and in person
- Experience with Windows OS, network connectivity, troubleshooting
- Remote support experience utilizing SCCM and remote control
- Experience migrating end users devices to new domain (thin clients, desktops, laptops and tablets)
10
Experience For PC Technician Intern Resume
- Computer repair and configuring windows PC experience is required
- Possession of a driver’s license, a good driving record, and the ability to drive typical passenger vehicles is required
- Attend mandatory Rules of Engagement/Script Review call conducted by TEKsystems management prior to going on-site
- Good working knowledge of PC hardware, scanners and label printers
- 2 - Imaging experience
List of Typical Skills For a PC Technician Resume
1
Skills For IT PC Technician Resume
- Excellent and effective written and verbal communication skills in order to interact with personnel at all level
- Excellent customer service and communication skills are needed
- Non-Technical Skills( Strong Work Ethic, Socially adaptable, Reliable, Great attitude, Professional, Punctual )
- Strong PC Hardware knowledge and skills
- Experience in prioritizing and handle multiple priorities simultaneously
- Good soft skills and ability to work with others
- Excellent teamwork and communication skills are essential
- Strong written and oral communications skills, with the ability to define common objectives
- Excellent troubleshooting skills to diagnose/repair various hardware and software
2
Skills For Senior PC Technician Resume
- Excellent project administration skills required to work across IT groups bringing innovation, creativity and process management
- PC skills experience
- Desired skills include an understanding of networking such as switching and routing
- Prior experience of how to walk a user through migrating and backing up user data coupled with supporting and troubleshooting windows 10
- Strong Windows 10 imaging, Operating System migration (refreshes/rebuilds), machine build experience
3
Skills For Lead PC Technician Resume
- Demonstrated ability to use effective judgment, logically thinking through processes when troubleshooting problems
- Prior experience installing computers and performing migrations
- Intermediate PC and Software Troubleshooting Skills
- Prior experience leading a team of PC Technicians
- Enhanced problem solving skills to get to the core of the incident for faster resolution
- BS or equivalent experience (5 years of related experience in corporate computing environment)
- Basic trouble-shooting skills for common hardware and software break/fix tasks
4
Skills For Junior PC Technician Resume
- Strong hardware experience loading software on laptops/desktops
- Experience Requirements: At least 3 years of previous experience working as a PC Technician
- Skills in information systems, including MS Excel, Word
- Active Directory, basic networking skills
- 2 yrs. of Desktop experience. 1-2 yrs. help desk/customer service experience. 2. PC Imaging 3. Active Directory 4. Service Now
- Strong Moves, Adds, and Changes experience with workstations and machines
- Prior experience working with diverse cultures
5
Skills For Site PC Technician, Temporary Resume
- Effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. A
- Develop good rapport and build strong relationships with User base and
- Personable with communication skills & wears proper attire
- Experience with IT Experience
- Excellent customer service experience
- Proven experience as a PC Technician or similar role
- Excellent customer services skill
6
Skills For PC Technician System Admin Resume
- Comprehensive knowledge of PC skills
- Recognize, evaluate, and resolve problems effectively
- Providing VIP support to key senior leaders in a timely, effective and courteous manner
- Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
- Previous experience supporting, troubleshooting and/ or installing (updating) hardware, software, workstations, monitors and other various peripherals
- Experience patching, downloading and transferring files
7
Skills For Entry Level PC Technician Resume
- Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
- )Experience with troubleshooting laptops and desktops especially problems that arise during the imaging process
- Two years experience installing, maintaining, and troubleshooting computer hardware, software, and network connectivity issues
- Experience in troubleshooting and configuring VMWare, Cisco, and HP products and troubleshooting phone lines is desired but not required
- Experience using ticketing and/or incident troubleshooting and escalation software
8
Skills For Senior PC Technician / It-heavenly & Kirkwood Resume
- Experience migrating data, installing software, and troubleshooting software, network connectivity, and wireless connectivity
- Experience troubleshooting PC's-why is imaging not working? Is it a network issue or is it a endpoint issue? Why did the software install fail?
- Experience with Networking and troubleshooting
- 1) Experience with imaging a new device and installing technology
- Experience working in ticketing systems, remote access and Active Directory
9
Skills For PC Technician / Seasonal Resume
- Experience imaging and configuring PC's
- )Experience with an imaging tool, configuring laptops and desktops
- ) Experience troubleshooting and imaging in a Windows 7 or Windows 10 environment
- Strong understanding of Microsoft Windows Desktop operating systems
- Experience supporting Active Directory including password reset, account creation, domain controls
- Experience supporting hardware, including basic server architecture
- 1) At least 1 year of experience doing deployments or providing hardware support
10
Skills For PC Technician Intern Resume
- Experience with installing and troubleshooting client PC devices
- Experience with installing and troubleshooting Hotel and Casino applications
- Experience performing repairs, maintenance and troubleshooting on Windows based personal computers
- Experience performing repairs, maintenance and troubleshooting in LAN or WAN environment
- Experience with Microsoft Windows operating systems & troubleshooting
- Previous experience imaging / reconfiguring new PC’s
List of Typical Responsibilities For a PC Technician Resume
1
Responsibilities For IT PC Technician Resume
- Experience with imaging, configuring laptops
- Experience in MS Applications and Operating Systems
- ABSOLUTELY VITAL: Strong background in MS Windows Operating Systems (7, 8.1, 10)
- Experience installing computer hardware
- Three (3) years’ experience in Desktop, Laptop, Printers, Microsoft Operating Systems and software
- Strong background in MS Office Product Suite (Outlook, Word, Excel, PowerPoint – 2007, 2010, 2013)
- Solid knowledge of IP telecommunications systems
- Strong knowledge of Audio Visual Systems
2
Responsibilities For Senior PC Technician Resume
- Experience with all variety of mobile devices
- Knowledge of Windows OS Experience with desktop installation and configuration
- Setup, Operate and Maintain the audio mixer
- Operate and Maintain Microphones
- Operate the Front and Rear Cameras in the Auditorium
- Setup, Operate and Maintain all Projectors, Plasmas and LED/LCD Displays
- Previous work experience in a financial institution environment is highly desirable
- Ensure that ticket submitters receive frequent and effective communication
3
Responsibilities For Lead PC Technician Resume
- Strong familiarity with hardware software installation
- Less than one year of experience is acceptable
- Hardware & software installation experience desired
- Provide frequent and effective communication with ticket submitters
- PC setup and configuration experience
- Experience with customer service functions such as workstation support
- Working knowledge of all versions of Microsoft Operating Systems and MS Office Suites including installation, configuring and ongoing support
4
Responsibilities For Junior PC Technician Resume
- Picking, unpackaging and repackaging of laptops
- Imaging of devices or loading new operating systems
- Picking, holding, or otherwise working, primarily with the whole hand
- Working network knowledge including LAN, WAN and WLAN fundamentals, VPNs, cabling, patch panels
- Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
- Scheduling and coordinating times with end users for their upgrade
- Configuring and maintaining desktop and laptop PCs and peripherals such as printers
- Troubleshooting desktop devices including Workstations, Laptops, Printers, Time clocks, handhelds
- Configuring PCs and placing on production floor
5
Responsibilities For Site PC Technician, Temporary Resume
- Loading of operating systems and other programs
- Hooking up and connecting peripheral devices
- Loading of operating systems or other specific software applications
- Supporting/Impacting 35,000 End Users
- Removing expired equipment and performing data migration to new machines
- Working knowledge with PC support tools and techniques such as hardware and software based imaging, anti-virus software, and virus and malware remediation
- Confirming backups and restoring data to new equipment
- Packaging and shipping equipment once setups are complete
6
Responsibilities For PC Technician System Admin Resume
- Managing shipping logs
- Providing on call support, including after hours and weekends
- Lifting, moving, setup, or breakdown of computer equipment
- Troubleshooting and resolving complex issues and work with other teams to identify root cause and resolution
- Configuring multiple devices including personal device support and configuration
- Outgoing personality and cooperative demeanor
7
Responsibilities For Entry Level PC Technician Resume
- Testing and implementation of client and server based applications
- Converting all end users machines from XP to Windows 7
- Offering technical support via phone, email, and in person
- Troubleshooting a variety of computer problems
- Entering data to complete system setup
- Setting up work stations
- Breaking down pallets and boxes
8
Responsibilities For Senior PC Technician / It-heavenly & Kirkwood Resume
- Assisting users on installs
- Troubleshooting users issues
- Willing/able to be on call and work nights, holidays and weekends on an “as needed” basis to support operations
- Willing/able to navigate obstacles in a production environment such as stairs, heights, tight spaces, and move/transport computer equipment
- Understanding of basic PC and printer operation
- Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Working knowledge of desktop and laptop PC terminology, hardware and internal components
- Working with all levels of the organization
9
Responsibilities For PC Technician / Seasonal Resume
- Executing detailed instructions accurately and consistently
- Managing customer communications
- Building of machines
- Troubleshooting Microsoft Windows 7 and greater
- Troubleshooting Microsoft Office 2013 and greater
- Understanding of Active Directory, DFS, and Group Policy
- Placing IP Phones (on the desks)
- Monitoring the flow and completion of service requests and incidents
- Understanding the basics of Cisco VPN architecture (AnyConnect, AD authentication, ACLs)
10
Responsibilities For PC Technician Intern Resume
- Troubleshooting hardware and software issues (Win10)
- Identifying printer location
- Providing IT support in a corporate or healthcare environment
- Swapping desktop monitors for newer versions
- Building Windows systems using MDT imaging process
- Imaging and re-imaging of new devices
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