Pensions Administrator Resume Sample
Maxime Stark
463 Karl Loop,
Chicago,
IL
+1 (555) 910 0811
Work Experience
Pensions Administrator
07/2016
-
PRESENT
Phoenix, AZ
- Detailed knowledge of Defined Contribution Occupational Pension Schemes. Knowledge of Defined Benefit Occupational Pension Schemes is also desirable
- Knowledge of Flex Benefits administration would be advantageous, although not essential
- Responsible for meeting client SLA’s and providing a first class Pension & Benefits Administration service
- Escalate client/member queries to Team Leader, where required, ensuring a timely investigation and response are provided
- Assist Team Leader, as and when directed, with tracking of trends in volumes and enquiry types
- Actively monitor and self-check the quality of individual output
- Identify any potential service issues and problems and escalate to the Pension and Benefits Team Leader as required
- Maintain and develop further knowledge of pension schemes
- Demonstrate commitment by ensuring that targets and deadlines are met
Senior Pensions Administrator
02/2013
-
04/2016
Houston, TX
- Review Trust Deed and Rules and produce a summary of benefits for the systems team for automation
- Be able to produce detailed calculation proforma from first principles using scheme documentation
- Produce test packs for automation, test and sign off calculations for DB and DC Schemes
- Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions
- Define and develop standard processes, procedures and documentation
- Ensure that all delivery timelines are achieved
- Be a point of reference on technical issues both current and historic
- Assist in more complex/project work as required
Life & Pensions Administrator
10/2009
-
08/2012
Dallas, TX
- Manage bulk exercises such as pension increases and benefit statements
- Produce ad hoc reports
- Assistance with the day to day administration of all Group pension arrangements
- Reconciliation and loading of salary data and pension fund contributions onto the pension’s administration system
- Providing assistance as and when required to ensure that all Departmental objectives and goals are met
- Providing assistance as and when required for Trustee and/or Company related projects
- Providing office support to the Department as and when required, including scanning and logging of daily post
Education
Concordia University Wisconsin - Kenosha Center
2004 - 2009
Bachelor's Degree in Administration
Professional Skills
- PC literacy with very good keyboard skills, experience using word, excel and processing transactions using in-house systems and manual procedures
- Strong problem solving skills to investigate and resolve issues arising from individual members through the IDRP and address risk management issues
- Excellent IT skills including use of the Microsoft Office suite of tools
- Strong Interpersonal communication skills all forms including verbal and
- Track record in providing excellent customer service skills
- Strong numeracy and analytical skills with a fantastic attention to detail
- Strong organisational mind set with the ability to prioritise your workload when working to strict deadlines
How to write Pensions Administrator Resume
Pensions Administrator role is responsible for excel, microsoft, administration, interpersonal, word, database, numeracy, planning, training, auditing.
To write great resume for pensions administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Pensions Administrator Resume
The section contact information is important in your pensions administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Pensions Administrator Resume
The section work experience is an essential part of your pensions administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous pensions administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular pensions administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Pensions Administrator resume experience can include:
- Excellent IT skills – Microsoft Office and Outlook is essential with fast and accurate keyboard skills
- Strong written and verbal communication skills – the ability to listen and articulate information effectively
- Good communication skills to enable effective communication of pension matters on both a one to one basis and to the wider pension membership as required
- Good interpersonal skills, both written and verbal communication including a confident telephone manner
- Good organisational and planning skills and a team player
- Strong level of numeracy skills
Education on a Pensions Administrator Resume
Make sure to make education a priority on your pensions administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your pensions administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Pensions Administrator Resume
When listing skills on your pensions administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical pensions administrator skills:
- An excellent eye for detail with good written communication skills, spelling, grammar and punctuation
- Excellent written English and numerical skills
- Excellent written English and numerical skills (GCSE level Maths & English at grade C or above)
- Actively seeks out ways to widen own experience, skills or knowledge
- Intermediate Computer Skills, strong Excel
- Strong communication skills, specifically writing
List of Typical Experience For a Pensions Administrator Resume
1
Experience For Senior Pensions Administrator Resume
- Work alongside other administrators of varying experience levels - assisting those with less experience to aid both their development and your own
- Good level of experience using MS office, word and Excel
- Coaching, training and mentoring experience
- Progress towards PMI qualifications and/or three years relevant pensions administration experience dealing with final salary arrangements
- Pensions OR Back office processing experience
- Experienced in using Microsoft Word and Excel
- Demonstrable experience of working on final salary occupational pension schemes
- Prioritize your daily workload to ensure all SLA’s are met
- Corporate pension administration experience
2
Experience For Trainee Pensions Administrator Resume
- Demonstrate knowledge of relevant products and procedures to be able to provide first class service
- Demonstrate clear adherence to FSA TCF principles
- A good background of Pensions Administration
- Participate in and promote good team communication
- Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained
- Previous Pensions Administration experience is essential, in both LGPS and DC schemes
- Pensions administration experience
- Prioritise your daily workload to ensure all service levels are met
3
Experience For Life & Pensions Administrator Resume
- Produce and validate routine letters, reports and forms from systems, templates and mail merge
- Experience in pension administration
- Experience in pension administration and work management systems
- Customer service and back office administration experience
- Pensions experience (Defined Benefits and Defined Contribution)
- Participate in team meetings and promote good team communication
- Provide excellent customer service to all clients, members and third parties
- To challenge the activities inside and outside the team in order to improve the customer experience
- Pensions Processing experience
4
Experience For Pensions Administrator x Resume
- To support less experienced members in the team
- Strong personal motivation with the capacity to initiate, plan and manage change
- Strong customer focus with an appreciation of customer needs
- Strong attention to detail, as accuracy is paramount in the Service Centre
- Experience in the Life/Pensions industry would be advantageous
- Attention to detail, numerate and a good communicator
5
Experience For Pensions Administrator Edinburgh Resume
- Well organised person with the ability to manage a variety of competing tasks, prioritising conflicts where necessary
- A basic understanding of the different types of pension arrangements and how they operate would be beneficial
- Experience of working in defined benefit pensions administration
- Reconciliation of our list of deeds for consolidation of rules
- Identify trends and develop solutions to improve the member experience
- A general education to include at least five GCSE passes at grade C or above (or equivalent qualifications or relevant experience)
- Being responsible for checking calculations and processes as required and completing all tasks using best practice
- Maintaining electronic filing system including archiving
6
Experience For Pensions Administrator, Justask Team Resume
- Mentoring and identifying training needs to ensure staff achieve their full potential
- Creating and maintaining consistent and accurate scheme records using the appropriate systems
- Ensuring that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing
- Updating and maintenance of members’ Personal Accounts, including investments, disinvestments and switches of units
- Calculating member’s benefits, including communications
7
Experience For Senior DC Pensions Administrator Resume
- Putting the customer first and providing a first in class service
- Dealing with all types of member related correspondence, including telephone and email enquiries
- Checking calculations and processes completing all tasks in line with current work procedures
- Running automated systems calculations and performing manual benefit calculations
- Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history]
- Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
- Processing death claims & liaising with the group risk administrator where required
- Processing existing business transactions
- Assisting with discretionary decisions and drafting cover memos for the trustees
8
Experience For Pensions Administrator x FTC Resume
- Processing all pensions’ data for the allocated payroll within the agreed timescales
- Managing a team in the delivery of services in line with
- Working towards QFA qualification
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Inputting customer details and accesses customer information
9
Experience For Individual Pensions Administrator Resume
- Identifying process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Carrying out projects and ad-hoc activities as determined by Team Leader
- Meeting customer requirements and deadlines
- Liaising as and when required with financial advisers, internal HR, payroll departments and external agencies
- Working towards KPI’s and performance metrics
- Working towards KPI's and performance metrics
- Managing a portfolio of mainly Tier 1 group pension clients in relation to their insured group pension benefits
10
Experience For DC Pensions Administrator Resume
- Liaising with life assurance companies, clients, consultants and third parties
- Acting as first point of contact for the client in respect of their group pension queries
- Managing the workflow system (Portal tasks)
- Ensuring regulatory requirements, compliance deadlines and service level agreements are adhered to throughout daily processes
- Managing client correspondence (In and Out)
- Adhering to all data protection requirements
- Working with Graduates and Junior Administrator to train on aspects of Insured Pension Admin
- Leaving Service Option Statements
- Ensuring business documentation is printed and dispatched in line with corporate and regulatory requirements
List of Typical Skills For a Pensions Administrator Resume
1
Skills For Senior Pensions Administrator Resume
- Good IT skills and a willingness and aptitude to learn a variety of systems
- Have excellent IT skills to manipulate, format and present data
- Excellent customer service skills – a polite, professional and friendly approach
- Strong Administration and IT skills
- Strong customer service skills within a telephony based role
- Excellent written English skills – a Grade C or above English GCSE
- Excellent communication skills and the ability to meet agreed deadlines
- Previous experience in pensions admin role with strong DC admin experience preferable
- Excellent organizational and analytical skills with an ability to multitask
2
Skills For Trainee Pensions Administrator Resume
- Demonstrating an ability to use pension support and workflow management systems effectively
- An open attitude to learning new ideas/skills
- Continually develop personal skills and knowledge
- To have sound knowledge of and ability to use the internal systems effectively
- Proven experience within a customer service environment and be confident in
- Superior communication skills: written and oral
- Effectively manages expectations to achieve a positive outcome
3
Skills For Life & Pensions Administrator Resume
- Effectively communicates with Clients and key stakeholders
- Demonstrable competence and achievements in effective time management and ability to prioritise workload to enable targets to be met
- Advanced Excel skills to manage data and perform calculations
- Demonstrate background and experience in pensions administration
- Demonstrate a background and experience in DC and DB pensions administration
- Communicate effectively orally and in writing with a broad audience
- Excellent customer service and administration experience
4
Skills For Pensions Administrator x Resume
- Proven Pension experience
- An ability to work effectively within a team
- Experience of corporate pension administration experience
- Communicate effectively with customers, brokers and trustees on pension queries
- Use resources effectively and efficiently to meet goals, targets and service level agreements
- High level communication skills - both verbal and written
- Reliable administration skills with an ability to work accurately and to deadlines
- Demonstrate background and experience in DB and DC pensions’ administration
- Superior communications and interpersonal skills - a high level of French and English (oral and written) is required
5
Skills For Pensions Administrator Edinburgh Resume
- Prior Pensions Administration experience is desired but not required as full
- Overseeing and checking the work of less experienced Team members
- Previous management experience – conducting appraisals, 121’s, team reviews, ultimately motivating and leading a team to success
- Proven track record to produce results within a demanding and challenging environment
- To deal with other ad hoc tasks as requested and prioritising within ongoing responsibilities
- Experience of working on and in part leading projects
- Good knowledge and understanding of pension legislation and statutory reporting
6
Skills For Pensions Administrator, Justask Team Resume
- An adaptable and flexible approach with the ability to adjust quickly according to changing demands and priorities
- An organisational mind set with the ability to prioritise your workload when working to strict deadlines
- Handle payroll & pension queries by phone/letter/e-mail and call backs demonstrating excellent customer service at every opportunity
- Actively participate and communicate with other administrators of varying experience levels
- To participate in and promote good team communication and working towards overall goals of the team
7
Skills For Senior DC Pensions Administrator Resume
- Experience of working within NHS
- Previous Experience of working within a pensions administration team
- Excellent attention to detail and capable of following defined processes and procedures
- Excellent ability to develop positive and productive working relationships
- At least five years’ experience in Pensions; ideally administering a contracted out Defined Benefit Scheme
8
Skills For Pensions Administrator x FTC Resume
- Experience using pension administration systems
- Performance management experience – leading a team to meet KPI’s and targets
- Have a good knowledge of pensions including occupational pension schemes and their features
- Able to organise work load and prioritise where necessary
- An effective all round administrator
- Complete pension administration tasks and achieve excellent customer service in line with requirements
- To provide excellent service to all clients, members and third parties in line with service level agreements
- To provide excellent customer service to all clients, members and third parties in line with service level agreements
- Understand, build, maintain and enhance customer relationships in order to improve delivery of the customer experience and to ensure we treat customers fairly
9
Skills For Individual Pensions Administrator Resume
- To provide excellent customer service to all clients, members and third parties
- Make suggestions for improvement and embrace preventive actions in order to maintain effective systems and controls and improve business efficiencies
- Pensions administration experience
- To manage and prioritise own workload
- Proven track record of quality, timely delivery
- Whilst previous pensions experience is desirable, it is not essential
- Makes a strong positive impact and professional impression
- Builds effective networks (internally and externally)
- Previous experience in a similar role with a sound knowledge of pensions (ideally both DB and DC)
10
Skills For DC Pensions Administrator Resume
- Excellent customer service and telephone manner
- A strong communicator (written and oral) with an ability to provide clear and concise information
- Experience of work on Pension Increase Exchange, Enhanced Transfer Value, GMP reconciliation and Trivial Commutation exercises would be advantageous
- Previous customer service & administration experience - preferably within a Financial Services environment
- Leadership or supervisory experience is also advantageous
- Experience of maintaining a database and undertaking pension calculations
List of Typical Responsibilities For a Pensions Administrator Resume
1
Responsibilities For Senior Pensions Administrator Resume
- Answer incoming calls – always providing excellent customer service to all clients, members and third parties in line with service level agreements
- Excellent working knowledge of pensions regulations
- Previous pensions experience is essential
- Experience of ESR
- Visiting company sites, providing pension clinics
- Procesing and overseeing new business applications
- Checking calculations and processes completing all task in line with current work procedures
2
Responsibilities For Trainee Pensions Administrator Resume
- Ensuring payments are received accurately, processing new entrants, renewals, leavers and deaths
- Drafting routine correspondence, transfers in and out, pension increases and liaising with third parties
- Liaising with the third parties such as, HM Revenue and Customs (HMRC), the Scheme’s Actuaries and Lawyers
- Working closely with other teams both internal and external to provide a total service to our members
- Liasing with financial institutions to gather information for reports
- Creating mail mergers
3
Responsibilities For Life & Pensions Administrator Resume
- Working closely with the UK Pensions Manager and Pensions Project Manager
- Using your in-depth pension knowledge to cover DB/DC and Hybrid schemes
- Dealing with bank/address/name changes
- Resolving queries from schemes members
- Dealing with emails
- Dealing with PAOs
- Dealing with phone queries from scheme members
- Using your in-depth pension knowledge to cover DB/DC and schemes
- Understanding client requirements and make every effort to ensure the contracted performance targets and quality standards are met
4
Responsibilities For Pensions Administrator x Resume
- Accurately calculating, processing and checking pension sharing orders / earmarking benefits for divorce purposes
- Accurately calculating and checking pension illustrations and processing retirement and death benefits, including lump sums
- Management of client files – scanning items (FR & UK), liaising with offsite storage company for collecting and retrieving client files when required
- To maintain an up to date knowledge of the Teachers’ Pension scheme, identifying and attending training sessions as necessary
- Meet customer requirements through processing a range of tasks encompassing our range of products and taking inbound and outbound calls
- Answer a high level of incoming calls, assisting with queries offering guidance and support
5
Responsibilities For Pensions Administrator Edinburgh Resume
- Communicate to a varied audience including policyholders, clients and third parties, providing clear and concise responses and adapting style as required
- Manage and co-ordinate specific projects e.g. Data cleansing exercise, GMP Reconciliation and Member Tracing
- Maintenance of up to date filing and records for department, checking the integrity of customer data
- Provide on the job coaching and training to department colleagues
- Accurately processing and checking pension scheme transfer out values
6
Responsibilities For Pensions Administrator, Justask Team Resume
- Monitor pension scheme budgets and expenditure, including the reconciliation of all costs to support the day to day running of the pension scheme
- Analysis of cases to assess whether rectification needed and processing and/or checking of this rectification where appropriate
- Coordination of progress, tranches of work, billing of work, reporting to the Trustee
- Involvement with preparing and collation of trustee packs and preparing the follow-up actions log
- Offer support to the Pensions Project Manager for ongoing project work including
- The ability to coach, provide training and mentoring to new recruits and junior members of the team
- Cashless catering - top up your cashless catering account monthly, direct from your salary
7
Responsibilities For Senior DC Pensions Administrator Resume
- Liaise with scheme members via telephone and email, answering queries and setting expectations
- Provide administration support, updating information and writing letters and emails
- Process members’ benefits based on their entitlements under the rules of the pension scheme and/or clients’ leaving procedures
- Communicate member’s entitlements to the member/client both verbally and in writing and to resolve member’s queries
- Assist in the preparation of meeting papers for the quarterly Trustee Meetings
- Take personal responsibility for resolving customer concerns
- Provision of administration service including calculation of member benefits to customers as per Service Level Agreements
8
Responsibilities For Pensions Administrator x FTC Resume
- Contribute and act as subject matter experts carrying out projects and ad-hoc activities, as determined by your Team Leader
- Analytical thinking and ability to offer alternative solutions
- Visit company sites, providing pension drop in sessions
- A keen eye for detail when processing documentation
- Provide admin support to the Pensions team including
9
Responsibilities For Individual Pensions Administrator Resume
- Assist with the processing of the monthly, quarterly and annual pensioner payrolls
- Assist with annual scheme processes including, but not limited to, the annual pension increase exercise and the production of annual benefit statements
- Provide on-the-job coaching to department colleagues
- A working knowledge of pensions – both DB and DC
- Knowledge and in depth understanding of the different types of pension contracts administered by the pensions team
- Educated to GSCE level or equivalent. Including Mathematics and English Language grade C and above
- The ability to analyse historic Define Benefit calculations such as leaving service and retirement
- Support and remote training to colleagues overseas
10
Responsibilities For DC Pensions Administrator Resume
- To be willing to take on new tasks / Team player
- 24 hours free parking
- A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline and working under pressure
- An appetite for learning!
- Track record in achieving targets
- A genuine appetite for learning and progression
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