People Operations Resume Sample
Jovan Schinner
292 Armstrong Junctions,
Phoenix,
AZ
+1 (555) 612 0378
Work Experience
People Operations Specialist
05/2018
-
PRESENT
San Francisco, CA
- Be thought leader to discover new approaches to processes and programs, thinking creatively to differentiate Harry’s
- Create and manage better benefits offering and policies that works for Harry’s, staying on top of recent trends and ensuring we balance budget requirements and employees needs
- Own process to keep us compliant and up-to-date with labor laws, manage processes such as visas and leaves
- Run accurate and on-time payroll process
- Select, launch and manage HRIS system. Define system requirements and work cross-functionally to integrate with other systems (ATS, payroll, financial planning system, etc)
- Recording and follow up of Tax Operations meetings’ action items
- Performance Management (career planning and development/coaching/mentoring)
- Annual compensation adjustments
- Bill rate adjustments
People Operations Coordinator
03/2013
-
02/2018
Philadelphia, PA
- Proficient in using SAP HR, Workday, and ADP technology platforms and systems
- Proficient in MS Office 365 (Excel, PowerPoint, Access, OneDrive, Outlook, SharePoint etc.)
- Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities, and deadlines
- Solid customer service and vendor relationship management skills
- Provide HR support to the business, advising first-line and first-time managers on performance management, basic employee relations, policies, and other HR-related topics
- Manage Uber employee inquiries escalated from our People Support Center, and connect the employee to HR COEs as necessary
- Partner with your region or functions HR Business Partner on larger projects and org changes
- Advise and complete all employee exits, both voluntary and involuntary
People Operations Intern
12/2008
-
10/2012
Dallas, TX
- Annual People Engagement Survey
- Tax People Advisory Council
- Plan and execute weekly new hire orientation including managing logistics with IT, badging etc
- Own and maintain org structure in Workday
- Provide ongoing performance management, employee relations, and policy guidance support to your client group
- Advise and complete all termination processes, voluntary and involuntary
- Provide quick and timely support for escalated employee questions/issues from our People Support center in Manila
- Support your region’s HR Business Partners as needed
- Execution and continuous improvement of HR programs and processes to improve employee, manager experience and increase compliance in their region or function
Education
George Mason University - Prince William Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Goes without saying: Excellent written and verbal communication skills, time and project management skills and prioritization skills
- Excellent organization, oral and written communication skills; good public speaking skills
- Demonstrates strong interpersonal skills and excellent verbal and written communication
- Advanced Excel skills, including tables, V-lookups, and graphing; Intermediate to advanced Word and PowerPoint skills
- Project management skills, process improvement, data skills and leading cross-functional teams to make an impact and deliver work on time
- Strong problem-solving skills and the ability to effectively handle problems that are varied and many times non-repetitive
- Proven organizational skills with high attention to detail and the ability to prioritize
How to write People Operations Resume
People Operations role is responsible for excel, interpersonal, customer, english, software, organizational, travel, training, diplomacy, organization.
To write great resume for people operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For People Operations Resume
The section contact information is important in your people operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your People Operations Resume
The section work experience is an essential part of your people operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous people operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular people operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative People Operations resume experience can include:
- Excellent HR project management skills in defining scope, schedules, and resources to ensure consistent quality. Six Sigma Green Belt desired
- Equally strong HR program management skills in rolling out well-considered, varied programs across the life cycle with consistent high quality
- Prioritize and work effectively in an environment with competing demands
- Strong Excel skills including the ability to create pivot reports, v-lookups, and charts/graphs
- Experience documenting processes and/or experience growing and scaling HR processes
- Excel experience including creating pivot reports, VLOOKUPs, and charts/graphs partnered with analytical and problem solving experience
Education on a People Operations Resume
Make sure to make education a priority on your people operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your people operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in People Operations Resume
When listing skills on your people operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical people operations skills:
- Excel skills including the ability to create pivot reports, vlookups, and charts/graphs partnered with analytical and problem-solving skills
- Strong customer service skills with ability to take initiative and exercise good judgement
- Demonstrate leadership, coaching and listening skills by ensuring quality service among employees through training and coaching
- Strong analytical skills, judgment, and critical thinking
- Prioritize, multi-task and work effectively in fast-moving environment
- Strong communication skills including the ability to communicate at all levels of the site, and maintain confidentiality is required
List of Typical Experience For a People Operations Resume
1
Experience For People Operations Specialist Resume
- Exceptional customer service skills and proven ability to act in a fast paced environment
- Strong communication skills and ability to handle sensitive matters with tact and diplomacy
- Previous experience working with HR systems as an HRIS analyst or administrator. Workday experience as a workday administrator and/or HRIS analyst is desired
- Effectively influence, communicate, and present at all levels of the organisation
- Fluent language skills in Mandarin
- Prior work experience in human resources
- Project management and process skills
- Self-directed, self-reliant and possess communication skills
- Advanced MS Powerpoint and Excel skills especially Vlookup and Pivot Tables
2
Experience For People Operations Coordinator Resume
- Strong focus on customer/customer experience
- Experience in leading process improvement projects and developing and maintaining desktop processes for standardized processes
- Provide support for the employee experience throughout the employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding)
- Experience working cross-functionally and hold people accountable for deliverables without a formal reporting structure
- Experience leading and developing HR professionals
- Consulting or project management experience
- Experience working on more than one project at a time
3
Experience For People Operations Manager Resume
- Experience in data analysis via Excel and process mapping via Visio
- Experience presenting organizational and process flow content to audiences
- Generate various reports for the clients teams and HR leaders as needed maintaining a strong attention to detail
- Identify and execute on continuous improvement of HR programs and processes to improve the overall employee and manager experience
- Identify gaps and breakdowns in our people processes and provide recommendations to enhance efficiency and experience
4
Experience For People Operations Partner Resume
- Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations
- Implements change based on proven change-management techniques
- Establish strong levels of collaboration and engagement with stakeholders in HR, IT, Finance/Accounting, Production Operations and other departments
- Strong understanding of NPS and CSAT
- Experience in partnering with Vendor Teams
- Strong work ethic and ability to work independently, without daily direction
- Experience in a customer service or call center environment
- Employee Relations experience
5
Experience For Director, People Operations Resume
- Consults with employees and managers to address root causes of workplace issues and develops effective and pragmatic solutions
- Experience in Workday and Salesforce helpful
- Experience in the telecommunications industry or other highly technical environment helpful
- Experience in an HR role with operations focus
- Develop strong, trusting relationships with members of the Craftsy team at the fulfillment center and in Denver to gain support and achieve results
- Excellent communicator who builds rapport and credibility with others easily
6
Experience For People Operations Business Partner Resume
- Partner with the Director of People on Fulfillment Center HR strategy and priorities and with the broader People team on HR program implementation and delivery
- Demonstrate a high level of competency and commitment to HR best practices and employment laws
- Manage governance for HR systems in regards to system changes, priorities, and impacts
- Experience with Microsoft Visio and Excel
- Experience in Microsoft Visio and Excel
7
Experience For People Operations Analyst Resume
- People Operations/Human Resources experience
- Proactively identify areas to enhance the organization and employee experience
- Experience and knowledge of People Systems and end to end employee lifecycle
- Act as a trusted and empathetic advisor to coach managers and employees to be effective and to grow
- Knowledge and experience in human resource management
- Reporting and analytics based on organization needs and driving insights for HRBPs using existing dashboards, HRIS data, and leveraging our people data team
- Supporting and nurturing CfA’s unique culture through formal and informal tracking of employee morale and engagement
- Coaching and managing a high performing team
8
Experience For People Operations Generalist Resume
- Understanding of general compensation, staffing, benefit programs and HR systems
- Assist in running and maintaining a variety of reports. Help maintain data integrity in the HRIS by running reports and analyzing data
- Own the end to end recruitment process and all its key programs including Employee Referrals, Graduate hiring and Branding
- Provide UltiPro support and maintenance, including researching and resolving HRIS problems. Liaison with stakeholders, e.g. payroll
- Maintain relationships with building management representatives at each office site and address matters affecting operations in a timely manner
- Maintain relationships with vendors: cleaning company, air-conditioning company, handyman, water, maintenance contractors, etc
- Assist with coordination of important people programs including new hire onboarding, contingent worker program and performance management
9
Experience For Director of People Operations Resume
- An engaging communicator with a knack for building relationships
- Develop and execute a new employee training and onboarding process
- Enjoys a “roll up your sleeves” environment and is comfortable working with ambiguity in a fast-paced and challenging workplace
- Define KPIs for measuring the success of our operational support and hold the team and our partners accountable for delivering on KPIs
- Conduct exit interviews with departing employees to gather insights and routing their questions to the correct partners
10
Experience For Senior Manager, People Operations Resume
- Partner with HR Technology team providing input on business process, audits, reporting, and new requirements
- Coordinate new hires’ onboarding schedule from post-offer through employees first week at the company. Facilitate onboarding docs for all new hires
- Provide support and knowledge to the business throughout the employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding)
- Proficient with Excel, creating Pivot tables and likes digging into data
- Coordinate phone screen, interview and onboarding activities with candidates and hiring managers
- Assist with new hire onboarding (e.g. preparing necessary paperwork, presentations and trainings)
List of Typical Skills For a People Operations Resume
1
Skills For People Operations Specialist Resume
- Thorough with excellent attention to detail and organizational skills
- Superior verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect
- Prior experience supporting senior leaders and working in a confidential environment
- Work closely with IT, Talent Acquisition, Training, and Workplace Experience to kick off the employee life cycle with a smooth onboarding experience
- Developed skills in Microsoft and Google spreadsheet, presentation and copy-editing software
- Experience working on concurrent priority projects
- Demonstrated interest in pursuing the field of human resources, 1-2 years of experience as an HR coordinator is desired
2
Skills For People Operations Coordinator Resume
- Effectively handle on-boarding process, to include e-verify and I-9 verification and creation of personnel files
- Proficient in MS Office and Excel (Pivots, VLookups, Charts/graphs) and storytelling skills
- Proven ability to build and maintain partnerships and solid working relationships with management and employees at all levels
- Solid understanding and experience with full employee life cycle, compensation, benefits, and employee relations etc
- People Management experience including building, leading, and evolving high performing teams
- Raises the hourly talent bar through recruiting, interviewing and selecting skilled associates to fill open positions
3
Skills For People Operations Manager Resume
- Experience in People Operations including running reports/audits and owning various processes and procedures
- Experience influencing, communicating, and presenting at all levels of the organization
- Experience and aptitude in creating, refining and rolling out internal policies and processes
- Analytical, problem solving and troubleshooting experience
- Experience with employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding),
- Experience with employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding)
4
Skills For People Operations Partner Resume
- Experience developing and preparing reports and presentations
- HR experience, ideally at a rapidly growing company
- Experience in a face paced environment and working with teammates in multiple locations
- Strong mindset for continuous improvement and exceeding client expectations
- Experience working through ambiguity and uncertainty
- Experience working across various levels of the organization
- Support a variety of Employee Services team projects to improve the effectiveness of overall operations, including
- Experience collaborating across the organization
5
Skills For Director, People Operations Resume
- Experience utilizing company policies and practices to determine appropriate action
- Project management experience and leading cross-functional teams to make an impact and deliver work on time
- Nice to have a visa processing and other administrative related tasks experience
- Highly organized and efficient worker skilled at multi-tasking
- Experience working on projects focused on the enhancement of the employee lifecycle through process improvements, automation, data & insights
6
Skills For People Operations Business Partner Resume
- Computer experience including MS Office applications
- Demonstrates extensive knowledge to troubleshoot and fix issues related to the following Workday modules and related integrations
- Assist with employee on-boarding and work to continuously improve this experience for new hires
- Excellent project management, coordination and planning capabilities
- Recommend Workday technical solution taking into account priorities and tradeoffs, and drive alignment among stakeholders
7
Skills For People Operations Analyst Resume
- Benefits, Payroll, Time Off management, performance management and compensation planning experience
- Experience working in human resources or a related field
- Work closely with HRBPs to ensure smooth off-boarding experience
- Create dashboards and reports to translate people metrics to provide insights that drive organizational effectiveness
- Working with the Director of Operations, drive HR process changes to support the evolving needs of a rapidly growing business
8
Skills For People Operations Generalist Resume
- Conducting exit interviews with departing employees and routing their questions to the correct partners
- Supporting reorganizations and other large-scale employee changes
- Utilizing our associate portal, resolve routine HR questions and problems and escalate to HR Centers of Excellence or HRBP’s as needed
- Working knowledge of HRIS systems, benefits plans, and payroll processes
- Learning event coordination
- Working knowledge of Keynote, Microsoft Word, Excel, Powerpoint, Box and their Google Apps counterparts
9
Skills For Director of People Operations Resume
- Providing top notch customer service to employees and external vendors
- Coordinate project logistics including: scheduling meetings, updating timelines, communicating deliverables, distributing materials, running systems demos, etc
- Identify store hiring needs and conduct interviewing, hiring, training, review and disciplinary action. Conduct and plan employee training & development
- Manage onboarding and offboarding for all employees (including exit interviews, and onboarding contractors)
- Special projects including supporting system implementation, for example supporting the implementation of our new onboarding system Xpand
- Copy editing, writing, or marketing
- Establish ongoing reporting requirements and workforce analysis to support decision making
- Provide support to News Corp and Dow Jones, Storyful and NTS by analyzing user issues and resolving them via technical solution and/or process re-engineering
10
Skills For Senior Manager, People Operations Resume
- Provide day to day People Operations support including troubleshooting issues and serving as the escalation point for process and systems issues
- Work closely with hiring managers and cross functional teams to ensure smooth on-boarding and off-boarding
- Assist with purchasing/obtaining and processing of recognition awards
- Identifies training needs and participate in evaluation and monitoring of training programs to ensure success
- Live it. Eat it. Love it. – Two dedicated hours during your week to explore your passions while capturing it with your GoPro
List of Typical Responsibilities For a People Operations Resume
1
Responsibilities For People Operations Specialist Resume
- Strong navigation skills in various HRIS platforms
- Engage on issues of process and workflows in order to help teams operate more effectively
- Strong HR project management skills
- Essential technical skills: HRIS (preferably Workday), Excel, Word, Sharepoint or wiki experience
- Proven soft skills to instigate change through influence and relationships outside HR, especially with Legal, Finance, Payroll, and IT
- Strong teamwork and interpersonal skills and the ability to communicate and finesse difficult situations
- Experience across multiple disciplines within People organizations, with strong experience working on HR/Talent programs and processes
- Solid Excel skills that show proficiency in pivot tables, v-lookups and charts
- Demonstrated ability at scaling processes and managing priorities in a fast-paced environment
2
Responsibilities For People Operations Coordinator Resume
- Solid attention to detail, follow-through, resourcefulness, and being able to prioritize tasks
- Manage multiple projects effectively with overlapping tasks and work independently with minimal supervision
- Impeccable organization skills and attention-to-detail
- Partner with the employee relations team as needed to effectively work through employee concerns, issues and investigations
- Detail-oriented doesn’t even begin to describe your organization skills
- Impeccable communication and presentation skills (both verbal and written)
- Diverse work experience in human resources or operations; previous management experience required
3
Responsibilities For People Operations Manager Resume
- Proven track record of progressive HR experience at a manager level required
- Lead dynamically and energize multi-disciplinary work teams to learn and apply new skills/techniques to respond to business needs
- General HR operations experience or HR generalist experience
- Exceptional communication and interpersonal skills with both technical and non-technical people
- Known for employee empathy and effectively supporting, inline with policy and procedure
- Building relationships, juggling competing priorities, and solving problems
- Providing excellent customer service and act as point of contact for employees regarding HR policies through our Triage jira tickets function
4
Responsibilities For People Operations Partner Resume
- Coaching qualification / experience
- Serve as the business lead for HRIS projects and participate in reviewing, prioritizing, planning, testing and implementing system changes and upgrades
- Experience handling a variety of employee-related issues including benefits, workers comp, leaves of absence, and relocation
- Recruiting experience in a fast growing company or top tier agency
- Proven track record of conducting full cycle recruiting in the sales sector
- Considerable Workday HCM experience required, including reporting capabilities
- Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced environment
- Operates with an incredible sense of urgency while not compromising on attention to detail
- Strong passion for and commitment to City Year’s mission of delivering high-impact service to the children of Boston
5
Responsibilities For Director, People Operations Resume
- Experience in a People organisation with exposure to HR & Recruiting programs
- Experience working with HR systems (Bamboo, Google Sheets, Greenhouse OKTA etc)
- Experience at a dynamic, rapidly growing technology company
- Global leadership experience, managing people, projects, and/or vendors
- Experience using social media networks (LinkedIn, Indeed, CareerBuilder etc.)
- Experience working with Workday or similar HRIS system
- Experience with coaching and others, and with Employee Relations
- Experience in a fast-paced, high-pressure, outcome-oriented environment
- Proactive, can operate autonomously, and thrives in ambiguity
6
Responsibilities For People Operations Business Partner Resume
- Applicable HR Operations/Process Improvement experience
- High energy level with strong customer service mindset and can-do attitude
- Dealing with start date moves and liaising with IT, HR and the Competency Leads on the change
- Coordinating off-boarding in conjunction w/HRBP's
- Coordinating with Talent Acquisition team all onboarding activities. Ensure background check is complete
- Coordinating the New Hire Orientation program + ongoing improvements
- Developing reports and analyses regarding diversity, attrition, and program participation
7
Responsibilities For People Operations Analyst Resume
- Owning and assisting with various HR and talent management projects
- Preparing and maintaining employee hard and soft copy files
- Processing new hire information in Workday
- Coordinating with immigration and relo teams if applicable
- Managing underperformance & performance plans
- Assist in administering employee benefit programs as well as reviewing and approving employee insurance enrollments through Benetrac
- Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process
- Ensure open communication and establish clear and realistic expectations regarding upcoming projects, resource requirements and project participation
8
Responsibilities For People Operations Generalist Resume
- Self Starter and fast learner requiring minimal direction on a day to day basis. Ability to hit the ground sunning
- Assist in front line employee relations tasks like manager coaching, investigations, performance reviews, and connecting employees with Facebook resources
- Compile and create a monthly learning & development newsletter targeting City Year’s core competencies
- Responsible for liaising with the Competency Leads for the allocation of first day contacts, counsellor & buddy allocations and informing HR
- Provide HR leadership to employees and managers regarding employee relations issues and associated leadership coaching
- Investigate ways to improve existing processes and fix pain points through automation, streamlining, and shared services
9
Responsibilities For Director of People Operations Resume
- Assist in the development and documentation of standard operating procedures, ensuring all are kept up-to-date
- Manage core People processes (e.g. on-boarding, off-boarding, transfers and internal movement)
- Proficient with Excel, creating Pivot tables and like digging into data
- Previous exposure to crafting processes from scratch or defining new ones
- Maintain reports and documentation including: overarching Task Force reports, detailed systems improvement reports, detailed process maps, etc
- Participate in researching best practices and extracting applicable improvements
- Oversee recruiting and attracting top talent in the industry
- Partner with divisional talent acquisition to ensure we are attracting top talent and have a streamlined onboarding process
- Assist with creating and implementing employee engagement events
10
Responsibilities For Senior Manager, People Operations Resume
- Open to giving and receiving feedback
- Maintain data integrity and support benefit administration, including enrollment processing, eligibility changes, and terminations
- Lead steering, compensation committee and project team meetings
- Partner with HRBP, Recruiting and People operations teams primarily in the ATX office
- Partner with HRBP, Recruiting and People operations teams primarily in the NYC office
- Work independently being remotely managed
- Self Starter and fast learner requiring minimal direction on a day to day basis
- Oversee and measure the onboarding and people operations partner’s Desk.com queues to ensure consistent quality in responses
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