Personal Shopper Resume Sample
Sanford Schultz
935 Destin Mountain,
Houston,
TX
+1 (555) 591 1991
Work Experience
Personal Shopper Manager
04/2016
-
PRESENT
Phoenix, AZ
- Uses SPA gun to order product and maintain accurate inventory count in EOE system
- Assists in other areas of store as permitted by Collective Bargaining Agreement(s)
- Comply with workplace policies, procedures, guidelines and personal conduct standards
- Utilize Saks Fifth Avenue's online clientele resource tools to record and maintain client information and preferences to drive your business
- An established "book of business"
- Acquire new clients and build client-list
- Past experience working with sales quota's, and comfort with meeting sales targets
- Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service
Personal Shopper
03/2013
-
12/2015
Chicago, IL
- Assist with and participate V.I.P events and marketing / partnership events as required
- Ensure product arrival notification emails are sent, special orders processed and other team member’s workload is covered in their absence
- To work alongside team on seasonal customer mailouts
- Previous experience as a senior sales assistant with client book / personal shopper for a luxury fashion brand essential
- Extensive knowledge of the current trends and fashions within women wear
- Numerate with strong computer literacy particularly in Excel and
- Demonstrates the priority of customer acknowledgement and service over all other tasks, whether within own area or throughout the store
- Builds a personal relationship with customers on a weekly, and sometimes daily, basis in order to strengthen brand and personal loyalty
- Educates customers about Barneys New York services/offerings (e.g. BNY Credit)
Bilingual Junior Personal Shopper
11/2008
-
02/2013
Boston, MA
- Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts
- Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales
- Teaches clients how to edit, refine and style their wardrobes, both in the store and through in-home appointments
- Build active relationships with V.I.P customers and drive pre-sales
- Have a proactive sales approach combined with excellence and consistency of service to internal and external customers
- Support the customer care team to resolve V.I.P customer issues as necessary
- To actively promote department functions to clientele through excellence and consistency of customer service, thereby encouraging growth of one-to-one relationships with customers
- To maximise pre-sales opportunities through customer communication and waiting list management
Education
California State University Channel Islands
2003 - 2008
School's Degree in Communication
Professional Skills
- Excellent eye for detail; strong organizational skills including the ability to work to stringent deadlines and to prioritize customer queries
- Excellent communication skills (both verbal and written) and creative problem solving skills
- Excellent eye for detail; strong organizational skills including the ability to work to stringent deadlines
- Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
- Demonstrates excellent written and verbal communication skills and a high level of integrity
- Excellent communication skills, specifically with regard to building relationships with customers
- Excellent eye for detail and organizational skills
How to write Personal Shopper Resume
Personal Shopper role is responsible for retail, organizational, languages, reporting, credit, training, digital, events, software, basic.
To write great resume for personal shopper job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Personal Shopper Resume
The section contact information is important in your personal shopper resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Personal Shopper Resume
The section work experience is an essential part of your personal shopper resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous personal shopper responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular personal shopper position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Personal Shopper resume experience can include:
- Effectively utilizes Barneys New York technology resources (Catalogue App, Clienteling App, etc.) in order to strengthen sales efforts and drive results
- Communicates effectively with buying team and Assistants
- Proven experience in working within a sales driven environment with targets
- Prior retail sales experience in a high-end or specialty retail/department store required
- Fluent French and or German language skills
- Effectively utilizes Barneys New York technology resources in order to strengthen sales efforts and drive results
Education on a Personal Shopper Resume
Make sure to make education a priority on your personal shopper resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your personal shopper experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Personal Shopper Resume
When listing skills on your personal shopper resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical personal shopper skills:
- Strong understanding of how to use commercial tools in order to effectively identify risks and opportunities
- An eye for detail and good organisational skills is essential
- Confident, with excellent communication skills
- Strong written and oral skills in Mandarin
- Using these profiles, provide personal recommendations by applying your styling skills and trends knowledge
- Willingness to take responsibility and accountability for making decisions and communicating them effectively to the team
List of Typical Experience For a Personal Shopper Resume
1
Experience For Personal Shopper Curbside Community Center Giant Eagle Resume
- Strong knowledge of womenswear fashion
- Execute SYW initiatives and priorities in store as needed and keeps store leadership and Associates aware of all SYW Initiatives and promotions
- Ensure that sales leads are identified and prioritised in your daily workload
- Experience in a retail, customer service, or sales environment
- Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each clients style and requirements
- Maintain regular communication with clients via phone and written correspondence, including scheduling appointments on a regular basis
- Follows networking strategies in order to develop and enhance client base
- Strengthens return business by connecting with customers for trunk shows, new merchandise arrival, and/or special events in-store
- Provides strategic action plans if challenges in meeting goals are anticipated
2
Experience For Personal Shopper Manager Resume
- Consistently walks selling floors to ensure overall familiarity with new merchandise
- Candidates with an established clientele following required
- Profile customers individually based on their shopping pattern
- Participate in Client Relations, marketing / partnership events as required
- Ensure private shopping suites and areas are maintained to visual standards
- Provide on and off-site selling and service to clients
- Confident, articulate and willing to learn
3
Experience For Bilingual VIP Personal Shopper Resume
- Create and implement new selling ideas to ensure sales targets are met
- Communicate customer preferences to buying teams,
- Drive sales through existing client book
- Maintain communication with clients, acting as a style advisor
- Build a book of business inclusive of our top Members and initiate ongoing communications to understand their wants and needs
4
Experience For Personal Shopper Maple Lawn Market Place Resume
- Assist with the collection, loading and acceptance of payment for customer pick-up orders
- Comfortable with and efficiently use technology, including the Internet
- Assists with training new employees to the department
- Meet and assist VIP’s requesting personalized service
- Greet customers immediately/suggestion sells/ring sales
5
Experience For Online Order Personal Shopper Flats Resume
- Bilingual proficiency in spoken and written communication, whilst also being fluent in spoken and written English
- The ability to work hard and play hard, as part of a growing team
- The confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day-to-day remit
- Formulates and maintains an updated roster of top clients, readily available when needed by management
- Communicates business recap with management on weekly & monthly sales performance (vs. goals and expectations)
6
Experience For Personal Shopper Mayfaire Community Center Resume
- Adheres to store policies and procedures such as the Reserve Policy, Visual Directives, etc
- Ensures attendance to store-wide events and scheduled trainings (as selected by management)
- Ensure all customers receive the same level of attention
- Wherever possible, initiate face to face contact with your customers
- Ensure prompt follow up with customers acquired through Client Relations
- Cover for other Personal Shoppers in their absence
7
Experience For Bilingual Junior Personal Shopper Resume
- Extensive knowledge of the current fashion Ready-to-wear trends
- Perfect spoken and written English. In addition, a second language is a definite advantage in particular : Italian, German, Arabic or French
- Ensure prompt follow up with customers acquired through events and partnerships
- Extensive knowledge of the current Menswear Brands
- Perfect spoken and written English
- Sell the entire store and wardrobe customers from head to toe
- Network within the community to raise profile of the role and Holt Renfrew
- Bilingual (Ideally Italian or German)
- Digitally aware and savvy
8
Experience For Personal Shopper Consultant Resume
- Extensive knowledge of current trends and luxury fashion designers/brands
- Deliver financial targets
- Exceed client expectations
- Confident, articulate and a self-starter
- Work under pressure and manage time efficiently
- Bilingual speaker (Ideally Italian or German)
- Bilingual English with either French/Polish/German/Russian/Japanese
9
Experience For Senior Personal Shopper Resume
- Black book with an active list of live clients
- Knowledge of current trends and designers
- Work under pressure and manage time efficiency
- High level of written and verbal communication
- Consistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service to all customers
- Maintain and regularly update customer profiles and information on Holt Renfrew systems
- Communicate regularly with personal customers through phone, mail, and electronic methods regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc
- In partnership with manager, maintain regular contact with the Buying and Exclusive Services Teams to ensure customer needs are understood and the service experience remains relevant
10
Experience For Personal Shopper University Commons Resume
- Previous experience as a senior sales assistant with client book / personal shopper for a luxury fashion brand desirable
- Ensure that sales leads are identified and prioritized
- Monitor orders file to ensure awareness of customer shopping patterns
- Refer to customer records to develop individual customer in addition to analysis from customer insight and the marketing analyst
- Use profiles to identify proactive sales opportunities and build lasting relationships with customers
List of Typical Skills For a Personal Shopper Resume
1
Skills For Personal Shopper Curbside Community Center Giant Eagle Resume
- Build powerful collaborative relationships. Strong follow–up skills and sense of urgency
- Computer skills to include accurate data entry and ability to toggle between programs
- Prior experience with computers and mobile devices
- Creating a culture where wellbeing matters and good performance is rewarded and recognised
- Personalizing the MR PORTER customer experience and exceed expectations at every point of contact through providing exceptional customer service
- A proven track record of exceeding sales targets and building lasting relationships with customers resulting in loyalty
2
Skills For Personal Shopper Manager Resume
- Experience styling and selling to VIP/ high level clients in a luxury setting
- A proven track record of achieving personal sales goals
- A pro-active approach to driving sales and the MR PORTER customer experience
- Strong ambition and passion for achieving goals, both as an individual and as a member of the store team
- Able to react and adapt well to changing priorities
- At least one year of experience working in a call center environment
- Operate all ordering and backroom equipment required for StreetSide services
- Strong awareness of local knowledge to pro-actively seek, anticipate and respond to shifting trends and new market opportunities
3
Skills For Bilingual VIP Personal Shopper Resume
- Work independently with minimal direction against competing priorities
- Experience as a senior sales assistant or personal shopper
- Motivated to drive sales, acquire new customers and to constantly improve the customer experience
- Pro-active and able to show initiative/ideas to constantly improve the customer experience and drive sales
- Experience of luxury watches sales an advantage
- Numerate with strong computer literacy, particularly in Excel and Outlook
- Excellent product knowledge and awareness of current home fashion trends
4
Skills For Personal Shopper Maple Lawn Market Place Resume
- Professionally represent Bed Bath & Beyond and demonstrate a high level of integrity
- Experience as a senior sales assistant or personal shopper with a loyal and established client book for a luxury fashion brand is essential
- Your delivery-focus is always on the most memorable customer experience
- Partner with TFB to further develop strong relationships
- Experienced in client development
- Skilled user of Microsoft Word, Excel, and Outlook
- Partners with Department Manager to establish direct, on-going, and effective communication
- Works well under pressure in a fast-paced environment and is flexible to changing priorities
- Proven ability to multi-task and work well under pressure in a fast-paced environment
5
Skills For Online Order Personal Shopper Flats Resume
- Retail operations experience
- Previous experience within luxury fashion (desirable)
- Customer centric - proven ability to build relationships with customers
- Proactive sales approach, able to show initiative/ideas to constantly improve the customer experience and drive sales
- Numerate with strong computer literacy
- Showing a passion for driving sales, ensuring that wherever possible every customer is able to purchase the item they wanted either in store, or online
- Managing waiting lists for forthcoming arrivals and sold out items
- Ensuring optimum product knowledge of forthcoming, new and existing product at all times
- Taking ownership for all customer cases, ensuring prompt resolution of any issues with support from customer care
6
Skills For Personal Shopper Mayfaire Community Center Resume
- Ensuring optimum product knowledge at all times, and keeping abreastof the latest trends in luxury menswear
- Assisting with customer events as required and ensure prompt follow up with attendees to build lasting relationships
- Supporting the wider MR PORTER Sales & Marketing team with promotions/activities as required
- Understanding of the latest technology and able to successfully navigate desktop and mobile platforms
- Engaging leadership style that empowers the team
- Maximising the use of the technology available to meet your sales targets
- Perform all physical aspects of the job including bending, squatting, lifting, climbing, and walking and at times running
7
Skills For Bilingual Junior Personal Shopper Resume
- Perform all other physical aspects of the job including but not limited to: bending, squatting, lifting, climbing, and walking
- Proactively following up and maximizing sales opportunities on all VIP leads, turning sales contacts into repeat business and building a client base
- Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)
- It also involves stooping, kneeling and crouching
- Cross and up sell at every opportunity, ensuring that personal sales targets are exceeded and supporting sell thru of slower selling styles
- Communicate customer demand to buying teams, staying up to date on best and worst selling products
8
Skills For Personal Shopper Consultant Resume
- Have a passion for sewing, crafts, scrapbooking? Team Members receive a discount of 20% off their purchase every day of the year
- React quickly to changing situations, and delivering at pace
- Assist with keeping our mailing list up-to-date
- Stay current on our merchandise selections by attending seminars and training sessions
- In-store shopping - selecting quality products
- Service new and existing clients – ideally providing a book with former clients
- Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
9
Skills For Senior Personal Shopper Resume
- Establish close working relationships with the NET-A-PORTER Personal Shopping team
- Work hard and play hard, as part of a growing team
- Deep understanding of the luxury menswear customer, their needs and expectations
- Highly proficient at selling products, services, and ideas
- Growth in sales and number of clients (new and existing)
10
Skills For Personal Shopper University Commons Resume
- Develop internal relationships to drive client development in store by partnering with other sales associates across all departments
- A desire to progress, asking for support when required
- Currently a Personal Shopping Manager in a similar fashion environment (with a current client base)
- Be customer-centric and understands the importance and contribution exceptional service plays in growing store sales
- Passionate about selling and seeks organized and thoughtful ways to drive new traffic and business into the store
- Has the ability to multi-task in a fast paced, ever-changing environment
- Task demands vary in each department because of the different types of merchandise. Stocking
- Possess a special affinity for working with customers
List of Typical Responsibilities For a Personal Shopper Resume
1
Responsibilities For Personal Shopper Curbside Community Center Giant Eagle Resume
- Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
- Use expertise in styling and selecting jewelry to delight and entertain your clients while shopping
- Maximise pre-sales opportunities through customer communication and waiting list management
- Enjoy serving customers
- Formulates and maintains an updated roster of top clients, readily available when needed by management.
- Act as the point of contact for mytheresa.com’s top clients
- Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
2
Responsibilities For Personal Shopper Manager Resume
- Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
- Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
- Responsible for the Pre-Reservation four times a year
- Responsible to update the preference sheet/ profile of the customers
- Perfect spoken and written English. In addition, a second language is a definite advantage
- Increasing spend of individuals and developing customer loyalty through developing an intuitive understanding of individual's style needs and preferences in relation to their lifestyle
- Working closely with the MR PORTER Sales & Customer Care team to ensure a consistent communications flow and knowledge sharing between teams with regard to product
3
Responsibilities For Bilingual VIP Personal Shopper Resume
- Establish close working relationships with the Personal Shopping team at NET-A-PORTER (our sister site, dedicated to women’s fashion) to maximize cross selling
- Adheres to store policies and procedures
- Extensive knowledge of fine jewelry is an asset
- Established clientele base is required
- Identify and build business relationships with local businesses to drive additional sales to the store
- Meet or exceed Member weekly sales objectives
- Accurately select, bag and stage grocery orders for customers
4
Responsibilities For Personal Shopper Maple Lawn Market Place Resume
- Provide assistance w/on-line grocery customers via the phone and in-person
- Model all Saks Fifth Avenue Service Principles (Greet, Relate, Exceed, Attend and Thank)
- Engages customers who are shopping and assists them with finding every item necessary for their project. This can include special ordering items, cutting fabric, etc. and involves personally walking around the store with the customer and selecting items to ensure that the customer has every item needed for their project
- Ensures that providing Best in Class customer service using “fast” is provided to each and every customer. Invites customers to sign up for JOANN offers, Education classes, Special Orders, BOPIS and all custom services. Makes sure that every customer leaves with every item needed for her project and that all customers leave highly satisfied
- Develop an understanding of your customers’ fashion and lifestyle preferences
5
Responsibilities For Online Order Personal Shopper Flats Resume
- Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
- Proactively target and build personal relationships with high value customers in the APAC region
- Work independently; ability to communicate effectively with customers; ability to work as a team player in a fast-paced environment; ability to adapt to changing priorities
- Provide personalized premium customer service through active listening, anticipating needs, offering suggestions/knowledge regarding product, dining and store experiences to create multiple sales, overcoming objections and closing the sale, and responding to special requests
- Build a client base and foster client relationships by optimizing selling opportunities
6
Responsibilities For Personal Shopper Mayfaire Community Center Resume
- Maintain client information in an organized manner
- Meet or exceeds personal and department sales goals
- Attend product trainings and storewide meetings, review company publications, catalogs and in-store and catalogue promotions to provide clientele with the latest information
- Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques
- Work to exceed customer expectations
- Maintain a high level of professional in both appearance and attitude
- Actively listen to customers/share product knowledge
7
Responsibilities For Bilingual Junior Personal Shopper Resume
- Maintain updated client book
- Set appointments/make regular customer contacts via telephone and written correspondence
- Fluency in other languages is highly desirable
- A sense of humor and a passion for the MR PORTER customer and brand
- Work alongside team on seasonal customer mailouts
- Love for fashion and technology
- Be passionate about your customer – have a true service and roll-up-the sleeves mentality
- Enthusiastic, innovative and creative
8
Responsibilities For Personal Shopper Consultant Resume
- Fluent in written and spoken English and ideally one other language
- Desire and ability to work in a dynamic entrepreneurial work environment with minimal supervision
- Passion for all things related to the HOME
- Work a flexible retail schedule
- Actively promote department functions to clientele through excellence and consistency of customer service, thereby encouraging growth of one-to-one relationships with customers
- Share client feedback and sales opportunities with line managers and Director
- Share best practices and knowledge with store and colleagues
- Partner with Director to generate new business
- Genuine love for TOPSHOP and proud to be a Brand Ambassador
9
Responsibilities For Senior Personal Shopper Resume
- The ability to network across all levels
- Proactive approach to self development as well as the development of others
- Currently a Personal Shopper in a similar fashion environment (with a current client base)
- Execute on delivery times and order accuracy
- Ensure proper service levels and courtesy
- Driven to create, build and cultivate relationships with customers and the community with a focus on establishing a strong clientele from existing and new customers
10
Responsibilities For Personal Shopper University Commons Resume
- Answer customer calls and enter orders via our online order entry system
- Utilize available resources to assist our customers with merchandise selections
- Describe merchandise accurately and offer alternatives for items no longer available
- Suggest accessories and coordinates
- Consistently achieve or exceed your quarterly and annual sales plan
- Drive business through highly customized personal styling appointment based selling both off site and at the store. Utilize Tiffany experiences such as the Salon and other events to close sales
- Use the Power of Blue techniques to consistently deliver Tiffany Touch moments and drive sales
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