Personnel Technician Resume Sample
Shyanne Prosacco
1932 Cristobal Union,
New York,
NY
+1 (555) 830 0237
Work Experience
Senior Departmental Personnel Technician
12/2016
-
PRESENT
Boston, MA
- Provide prompt and effective technical classification or other human resources support and assistance to requests from managers and supervisors, in accordance with County Code and departmental policies
- Conduct comprehensive classification studies and make written recommendations to management and the Chief Executive Office regarding findings
- Research County Code, policies, and procedures to provide recommendations, solutions, or alternatives for complex human resources matters
- Participate in and support the unit supervisor with the department's annual budget preparation by liaising with the Chief Executive Office, reviewing and analyzing duty statements, and providing timely and constructive feedback to divisions regarding revisions and modifications
- Train and coach lower-level staff to conduct research, evaluate, and form recommendations and solutions for classification and human resources matters
- Lead and/or participate in various audits to monitor Department compliance with County policies, procedures, and other human resources-related requirements
- Confer with other governmental agencies and/or private firms to exchange information
- Follows up daily with applicants by telephone or in person to obtain necessary hiring documentation
Personnel Technician
11/2009
-
07/2016
Phoenix, AZ
- Provides assistance in acquiring documents
- Refers and schedules applicants for each step of the recruitment process
- Composes correspondence to applicants on a variety of subjects concerning area of responsibility
- Answers applicants’ questions and concerns
- Maintains a daily log of applicant correspondence
- Inputs information in the RUSH Hiring System (HS)
- Assists in testing processes as required
Fdc Personnel Technician, Central Office
06/2006
-
07/2009
Chicago, IL
- Assists applicants in ensuring paperwork is complete
- Analyzes and makes recommendations on complex classification issues as they pertain to the Fire Department
- Conducts small and large scale classification studies on budgeted items
- Reviews duty statements and organizational charts for new positions as part of the budget process
- Analyzes and makes recommendations related to the approval of requests for Out-of-Class, Superior/Subordinate, Additional Responsibilities, and Temporary Assignment Bonuses
- Advises, answers questions, and offers solutions to departmental staff and management in order to resolve problems related to classification and compensation matters
- Interprets the Civil Service Rules, federal and state employment laws, and DHR policies pertaining to classifications and compensation procedures/matters for employees and management
- Confers with various county departments, such as CEO and DHR, regarding issues and concerns related to classifications and compensation
Education
The University of Alabama
2001 - 2006
Bachelor's Degree in Field Appropriate
Professional Skills
- Strong investigative skills and analytical skills
- Excellent customer service skills. Ability to effectively interfere with all levels of staff and management in a professional manner
- Provide an example of your work experience and/or education that demonstrates your customer service experience and/or call center experience
- Excellent interpersonal skills and the ability to interact effectively with all levels of staff and the public
- Demonstrated knowledge of and experience managing information in a database tracking system and experience with spreadsheets
- Excellent organizational, problem solving, and customer service skills
- Knowledge of employment law through demonstrated experience in a human resources setting
How to write Personnel Technician Resume
Personnel Technician role is responsible for software, auditing, credit, training, database, recruiting, security, compensation, payroll, research.
To write great resume for personnel technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Personnel Technician Resume
The section contact information is important in your personnel technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Personnel Technician Resume
The section work experience is an essential part of your personnel technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous personnel technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular personnel technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Personnel Technician resume experience can include:
- Deal effectively with sensitive personnel issues at all levels
- Previous Human Resources experience involving recruitment, employment, and/or coordinating the hiring process
- Two years experience in recruitment, including job analysis and developing examination content
- Describe your experience working in an office setting
- Skill in obtaining factual information and explaining equal employment opportunity complaint
- Ability and skill in operating a personal computer including Microsoft Word and Excel, and knowledge of spreadsheet development and database management
Education on a Personnel Technician Resume
Make sure to make education a priority on your personnel technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your personnel technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Personnel Technician Resume
When listing skills on your personnel technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical personnel technician skills:
- Excellent organizational skills and significant attention to detail
- Communicate effectively before a group
- Experience and technical skill to independently and accurately process, retrieve, or reference personnel data from database systems (SAP/Beacon)
- Experience interpreting, applying, and communicating a variety of policies, procedures, and regulations
- Experience working in human resources in a support capacity in areas such as recruitment/staffing or operations
- Experience providing assistance to customers in person or over the phone with navigating through internet sites
List of Typical Experience For a Personnel Technician Resume
1
Experience For Senior Departmental Personnel Technician Resume
- Review, analyze, and make recommendations regarding Verification of Experience Letter requests
- Review, analyze, and make recommendations regarding Ordinance Positions Authority requests, including 120-Day Retiree requests
- Act as a lead analyst by providing technical training and guidance to lower level of exams analysts and clerical support staff
- Conduct classification studies, including desk audits and prepare reports on findings and recommendations
- Review, analyze, and make recommendations regarding class specification revision requests, as well as requests for the creation of new classes
- Provide technical consultation to Departmental supervisors and managers regarding Classification and Compensation matters
- Perform the more complex and non-routine assignments and to serve as a resource specialist in the area of recruitment and examination
2
Experience For Personnel Technician Iii Leave Mgmt Resume
- Conduct thorough job analysis for the purpose of examinations by meeting with subject matter experts to develop task statements, identify knowledge, skills and abilities in order to come up with contents valid testing methods
- Serves as the lead and conducts all aspects of the technical exam administration including developing an exam plan, preparing job bulletins, reviewing applications to assess qualifications, preparing notification letters to applicant/candidates, and preparing the eligible list
- Provide technical training and guidance to exams analysts and clerical support staff
- Working knowledge of Civil Service Rules, salary and benefit provisions of the County Code, the Interpretive Manual and the operations, policies, and procedures
- Collaborate with other departments relating to the Recruitment Process, as well as complete weekly reports on unit stats
- Review and approve time off request
- Supervise technical and clerical support staff
3
Experience For Fdc Personnel Technician, Central Office Resume
- Works with the Department of Human Resources to facilitate job analysis by securing subject matter experts (SME) and meeting with hiring managers to determine recruitment plans
- Schedules candidates (written test, interview, performance); administers tests; proctors and monitors exams; scores exams and enters scores in the NEOGOV system. Generates/reviews statistical reports from TRAC/NEOGOV; Conducts test reviews and key copy inspections
- Resolves first level appeals on Examinations by reviewing appeals, compiling the necessary documents, consulting with subject matter experts, and writing the Department's response to the appeals
- Acts as the Examination section's lead analyst, while assisting other analysts with exam administration questions and providing guidance
- Works with the Examination section's manager on recruitment projects, highly sensitive exam matters and projects with DHR
- Performs additional requests and special assignments, as needed
- Review, analyze. and make recommendations regarding position allocation requests in the Status Quo, Final Changes, and Supplemental Budget Resolution budget phases of each fiscal year
- Performs the more complex and non-routine assignments and serves as a resource specialist in the area of recruitment and examination
4
Experience For Fdc Ops Personnel Technician Iii Central Office Resume
- Uploads the eligible list via Filezilla onto the Certified Desk Management System (CDMS)
- Supervises lower-level technical personnel and clerical staff
- Works with injured/ill employees, unit managers/supervisors, medical management companies, Third Party Administrator staff, the Chief Executive Office, and other outside agencies
- Performs as a member of a team of highly specialized technical staff in the processing, maintenance, review, storage, and retrieval of injury/illness reports and other medical records, as well as maintaining employee medical files and information in automated systems, i.e., eHR, ClaimsVision, Access databases
- Utilizes provisions of salary ordinance, State Labor Code, Civil Service Rules, and administrative codes when working with injured/ill Department employees
5
Experience For Personnel Technician Resume
- Provides consultation, training, and guidance to field personnel staff on workers' compensation matters
- Learn all functions within DOI and IC including management structure, divisions and sections
- Performs specialized personnel work in the area of workers' compensation claims
- Considerable knowledge of NC State HRIS (Human Resource Management Information System)- Beacon in order to enter, track and compile statistical reports for management use
- Independently organize and produce reports for management use
- Considerable knowledge of Microsoft Office Suite software (Word, Excel, Power Point) to produce reports, presentations etc. for HR staff and management use
6
Experience For Senior Departmental Personnel Technician Resume
- Knowledge of HR policies and procedures relating to recruitment and selection, employee orientation, documentation requirements for position management and in-range adjustments, employee benefits administration
- Excellent interpersonal skills and the ability to interact with all levels of staff and the public
- Work efficiently and effectively as a member of a cohesive customer-service oriented team
- Experience conducting job analysis, exams/recruitment, and processing personnel transactions
- Establish and maintain effective working relationships with co-workers, agency staff, OSHR and Beacon staff
- Has a solid working knowledge of Civil Service Rules, County Code salary and the Interpretive manual
- Experience using eHR, ePAR, NEOGOV, and Performance Net
7
Experience For Personnel Technician Iii Leave Mgmt Resume
- Experience using eHR, ePARs, NEOGOV, and Performance Net
- Has a solid working knowledge of Civil Service Rules, County Code salary and benefit provisions, and the Interpretive Manual
- Conducting investigations and preparing corrective action letters and/or investigative reports on findings
- Preparing intent and/or imposition letters of warning, reprimand, suspension, reduction, and discharge on behalf of management
- Provides technical assistance to managers and supervisors regarding processing related requests using established methods, procedures, and standards
- Supervises and provides technical training and guidance to lower-level staff
- Collaborates with other departments relating to recruitment
- Participates in consultation meetings and conference calls regarding organizational structure, positions requests, and classification standards
8
Experience For Fdc Personnel Technician, Central Office Resume
- Knowledge of State of Florida Personnel Rules, Florida Statutes and Collective Bargaining Agreements
- Work with confidential HR information and maintain confidentiality
- Thorough knowledge of the Los Angeles County Code, Civil Service Rules, Department of Human Resources' Policies, Procedures, and Guidelines, and the Interpretive Manual
- Experience using eHR, NeoGov, and Microsoft Office (i.e., Word, Excel, and Access)
- Performs more complex and non-routine assignments and serves as a resource specialist in the area of recruitment and examination
- Navigates NeoGov and eHR competently for all aspects of examinations and list management
9
Experience For Fdc Ops Personnel Technician Iii Central Office Resume
- Reviews and analyzes Out-of-Class Bonuses, Additional Responsibilities Bonuses, Verification of Employment Letters, Special Step Placements and Ordinance Position Authority requests to determine eligibility
- Navigates ePAR and eHR competently for all aspects of Classification and Compensation
- Proficient in Microsoft Office (Word, Excel, Outlook, Visio and Power Point) and HR systems (eHR, ePAR, NeoGov, MPS and MARS)
- Handling County Policy of Equity (CPOE) complaints, including sending related memoranda, reviewing and investigating non-jurisdictional cases, and recommending corrective action
- Conferring with employees, employee organizations, and management personnel to clarify the policies of the Department and to provide information regarding the rights and obligations of management and employees
- Dependable and reliable, with good work ethics
- Updating and maintaining the Performance Management Tracking System (PMTS), as well as internal databases
- Leading and supervising a unit of four employees
10
Experience For Personnel Technician Resume
- Serve as the Departmental Appraisal of Promotability (AP) coordinator
- Proficient in the use of Microsoft Office Excel, Access, Word, and Outlook
- Handle special projects as assigned by the Chief of Human Resources or other managers
- Analyze and develop recommendations for assigned area
- Assist with the preparation, maintenance, and deposition of required administrative reports and other correspondence
List of Typical Skills For a Personnel Technician Resume
1
Skills For Senior Departmental Personnel Technician Resume
- Prioritize work and complete special projects
- Three years or more of exams analyst experience preferably two years at the level of management analyst
- Demonstrate knowledge of the Los Angeles County Code, Civil Service Rules, and human resources functions
- Gathering and compiling information to generate reports and statistics
- Gathering and compiling information to generate reports and statistic
- Examining a variety of personnel documents for accuracy and completeness
- Three (3) to five (5) years working with employee records in a file room setting; preferably working with personnel and/or payroll records
- Computer software including word processing and spreadsheets
- Interacts with internal customers via email or phone to correct or clarify information submitted on forms related to the hiring process
2
Skills For Personnel Technician Iii Leave Mgmt Resume
- Distributes paperwork to the appropriate area for processing
- Enters information into logs and databases for tracking purposes
- Interacts with applicants regarding job announcements
- Personal computer operation and software applications including Microsoft Word, Excel, and Access
- Electronic and hard copy filing systems
- General office equipment including fax, copier and phones
- Sends out notification emails
- Establishes and maintains applicant files
- Gathers and compiles information to generate reports
3
Skills For Fdc Personnel Technician, Central Office Resume
- Serves as back-up to other support staff
- Oversees the preservation of records
- Receives, collects, audits, files and maintains incoming and outgoing personnel and payroll related file documents ensuring records are maintained in accordance with the State Personnel Rules and internal policy
- Coordinates the storage of personnel records and the retrieval of stored records interacting on a regular basis as the personnel records liaison between the agency and the State Archive
- Two (2) years of experience in an HR para-professional position processing employee benefits and personnel actions
- Interacts with outside agency Human Resources (HR) Offices providing crucial requested personnel hiring information when necessary
- Prepares personnel files for archives by auditing the records, Human Resources Information Solution (HRIS) and termination data base
- Oversees internal personnel file reviews advising reviewers on personnel file contents, etc
4
Skills For Fdc Ops Personnel Technician Iii Central Office Resume
- Responds to subpoenas by preparing personnel record requests as requested and photo copies requested records within given time frames and/or due dates
- Decision making and crisis management
- Inputs employee personnel information into a termination data base
- Responds to Administrators, Wardens and others regarding reprimand letter pull requests, researching the request to validate reprimand can be pulled in accordance with defined criteria
- Maintains confidentiality and security on all records under review
- Prepares personnel records for transfer to other agencies
5
Skills For Personnel Technician Resume
- Data entry, basic computer/software proficiency
- Provide customer service to employees and customers in the areas of recruitment processes and procedures
- File documentation accurately and timely
- Learn and adhere to Human Resources Management System (HRIS)
- Learn and adhere to the Arizona Department of Administration (ADOA) personnel rules and polices
6
Skills For Senior Departmental Personnel Technician Resume
- Learn and adhere to Arizona Department of Administration (ADOA) Personnel and Benefits Rules and procedures
- Follow directions and meet deadlines on a consistent basis
- Work as a part of a cohesive team and maintain confidentiality
- Work in a prison settings
- HRIS, Microsoft and other comparable systems
7
Skills For Personnel Technician Iii Leave Mgmt Resume
- Arizona Department Of Administration (ADOA) Personnel Rules; State Archives Record Retention procedures
- Proficient with Neogov and eHR systems
- Excellent time management skills. Ability to effectively manage multiple high-profile assignments and constantly shift priorities in a highly challenging work environment
- Working knowledge of Civil Service Rules and County policies and procedures relative to classification and compensation
- Proficiency in the use of personal computers and various computer software, including Microsoft Word/Excel and eHR
- Knowledge of workers' compensation and return-to-work process
- Adapt to constant change and perform in a dynamic and fast-paced environment
- Perform thorough research to analyze complex workers' compensation claim and treatment issues and suggest resolutions
8
Skills For Fdc Personnel Technician, Central Office Resume
- Comprehensive knowledge of Human Resources and the County's e-HR system
- Thorough knowledge of the Los Angeles County Code, Civil Service Rules, applicable Federal and State laws, Department of Human Resources' Policies, Procedures, and Guidelines, and the Interpretive Manual
- Experience using an applicant tracking database
- Experience using eHR, Claims Vision, Absence Management Systems and Microsoft Office (i.e., Word, Excel, and Access)
- Experience processing personnel actions in HRIS/SAP (BEACON).
- Experience administering employees time and leave in HRIS/SAP (BEACON)
9
Skills For Fdc Ops Personnel Technician Iii Central Office Resume
- Establish and maintain effective working relationships with employees, administrative officials, and the general public
- Experience in Los Angeles County Human Resources: Leave Management
- Advanced experience in exams and operations
- Experience with NEOGOV or some type of HR applicant tracking system
- Work independently, organize, and prioritize work
- Experience with the state of North Carolina Human Resources Integrated Payroll System (HRIS)/SAP-BEACON
- Knowledge of policies and procedures governing the filing of employment discrimination complaints
- Exercise sound judgment in gathering and evaluating employee information
10
Skills For Personnel Technician Resume
- Knowledge of EEO laws relating to employment discrimination, harassment, and retaliation
- Knowledge of Criminal Justice hiring processes
- Last two (2) years of Performance Evaluations
- Last two (2) years of Time History Report (Prime Variances only)
- Work independently with limited guidance and direction and as a team member
- Proficient in Microsoft Office (Word, Excel, Outlook, and Power Point) and HR systems (eHR, ePAR, NeoGov, MPS, and MARS)
- Sensitivity and discretion with highly confidential information
- Thorough knowledge of Civil Service Rules, County policies, procedures and guidelines relative to HR
List of Typical Responsibilities For a Personnel Technician Resume
1
Responsibilities For Senior Departmental Personnel Technician Resume
- Assist commander/director in accomplishing all necessary internal operations to include administrative training, security, development, and implementation of organizational operating instructions and regulations of personnel related programs
- Serve as POC for all newly assigned personnel; orient them regarding the basic functions of the organization, introduce them to key personnel, and schedule initial training/orientation requirements
- Assist staff with setting suspenses and/or prioritizing work for all staff personnel to support the commander/director
- Assist with determining and meeting administrative needs based on administrative support program requirements
- Assist with conducting reviews and briefings on all facets of management functions with recommended courses of action for resolving problems
- Disseminate information concerning new or changed procedures/regulations
- Assist with ensuring unit programs comply with regulations, laws, policies, and squadron commander directives
- Advise the commander/director on policies and execute directives through the establishment of procedures for associated programs. Assist with ensuring assigned members are aware of individual requirements established by law and/or policy
2
Responsibilities For Personnel Technician Iii Leave Mgmt Resume
- Attend required training, meetings, and functions as related to the prescribed unit programs
- Monitor trends of programs and advise commander of their current evaluation ratings
- Monitor personnel action requests, track personnel, manpower, and training transactions as documentation flows through the squadron and provide status reports to management
- Monitor the timeliness, accuracy, and transmittal of performance reports IAW established guidelines. Coordinate with appropriate offices and resolve conflicts affecting organizational positions
- Assist with developing, establishing, updating, and maintaining office procedures and record/file of various types to ensure effective and efficient operation of the office
- Provide advice and guidance to staff in the organization of administrative, clerical, and procedural requirements. Assist other clerical staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases
- Assist project officer in making arrangements for command sponsored events ensuring proper protocol is followed
- Update tracker or suspense files for unclassified documents as required
- Technology skills including but not limited to the internet, software applications such as NEOGOV, eHR, WRIPAC, Microsoft Office-Word/Excel/Outlook, and Adobe Acrobat
3
Responsibilities For Fdc Personnel Technician, Central Office Resume
- Strong analytical, communication, and interpersonal skills; experience assigning workload, and evaluating performance, and preparing written reports of findings and recommendations
- Provide an example of your work experience and/or education that demonstrates your customer service experience
- Describe your knowledge and experience with computers and different software programs
- Experience in the area of Performance Management
- Knowledge of Civil Service Rules and County policies, procedures and guidelines
- Knowledge and familiarity with preparation of required documentation resulting from injury and disability claims such as case status reports, work hardening, transitional and IPM agreements
4
Responsibilities For Fdc Ops Personnel Technician Iii Central Office Resume
- Recruitment, Employment or Hiring experience with state government
- Interpret, apply, and communicate a variety of policies, procedures and regulations
- Express ideas clearly and concisely in oral and written form
- Work independently and defend procedural decisions
- Organize office files, process documents, retrieve information, prepare reports, and maintain records
- Communicate clearly in written and oral form
- Knowledge of benefit programs and types of leave
5
Responsibilities For Personnel Technician Resume
- Interpret, implement, and communicate a variety of human resources policies, procedures, and regulations
- Express oneself clearly and concisely in oral and written form
- Make and defend procedural decisions
- Demonstrated knowledge of and experience with using BEACON/HRIS/SAP (the state of North Carolina Human Resources Integrated Payroll System) to generate reports and review/research employment data
- Demonstrated experience and technical skill sets to independently and accurately process, retrieve, or reference personnel data from database systems (SAP/Beacon)
- Demonstrated ability to compose written correspondence. Examples of typical work communications include: drafting e-mails and memos, etc. for departmental distribution
- Experience with NEO GOV application tracking program
6
Responsibilities For Senior Departmental Personnel Technician Resume
- Experience screening applications for recruitment?
- Experience exercising judgment and discretion in the application and interpretation of personnel policies and procedures
- Experience assisting employees and supervisors with performance management and online performance management systems
- Experience explaining benefits information
- Proven ability to establish and maintain positive working relationships with other staff, supervisors, managers, officials, and the general public
- Microsoft Office skilled (Word & Excel, etc.)
7
Responsibilities For Personnel Technician Iii Leave Mgmt Resume
- Skill in the use a variety of office equipment (ex: Computer, fax, scanner, copier and multi-line phone system)
- Working knowledge of BEACON processes, functions and report generation
- Extensive knowledge of NEOGOV processes including job posting, applicant screening and referral of eligibles
- Train staff on new and existing programs, policies, and procedures, and give oral presentations, including conducting new employee orientations
- Exercise sound judgment in gathering and evaluating employee and position information
- Knowledge of personnel practices, policies and procedures particularly in the areas of merit based hiring and salary administration
- Proficiency in using Microsoft Office programs such as MS Word and MS Excel and the ability to quickly learn new computer software programs
8
Responsibilities For Fdc Personnel Technician, Central Office Resume
- Performs administrative work in the areas of HR records, new hire in-processing, employee benefits, Employee Performance Appraisals and Payroll
- Facilitates new employee in-processing and proctors promotional exams
- Considerable knowledge of State personnel recruitment and selection policies and procedures
- Work independently and to make and defend procedural decisions
- Considerable knowledge of recruitment practices, including demonstrated ability to support hiring managers with updating job descriptions and preparing postings; post positions; screen applications; prepare hire recommendation packages; and prepare documentation to support hiring decisions
- Experience using an electronic online applicant tracking system
- Apply the Merit Based Hiring policy
9
Responsibilities For Fdc Ops Personnel Technician Iii Central Office Resume
- Utilize a Human Resource Information System (HRIS) to process payroll, time, leave, and other employee and organizational actions
- Experience explaining and processing leaves of absence such as family medical leave, voluntary shared leave, short-term disability, military leave, and workers' compensation
- Work in a fast-paced environment and prioritize
- Creates miscellaneous Human Resources Information Solution (HRIS) Input Documents for a variety of personnel related actions
- Researches and responds to inquiries regarding personnel records, process issues related to salary and benefits administration, and other human resources inquiries
- Maintains active and inactive personnel, and benefit files
- Travels/Drives on State business
10
Responsibilities For Personnel Technician Resume
- File management systems
- Assist the commander/director in the performance of administrative functions associated with the supervision of military and civilian employees (i.e. coordinating personnel assignments, promotions, and performance evaluation products, etc.). Assist with providing evaluations and validation of manpower requirements and participant qualifications for operational/contingency planning and exercises
- Providing technical support to supervisors and managers in matters related to employee performance deficiencies, misconduct, employment discrimination, hostile work conditions, fraud, etc., and making recommendations for implementing corrective action/progressive discipline within the parameters of Civil Service Rules and County and Departmental policies, procedures and guidelines
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