Phone Representative Resume Sample

5.0
14 votes
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Polly Thompson
68636 Lenna Glen,  Boston,  MA
+1 (555) 302 8734

Work Experience


Senior Phone Representative
01/2018 - PRESENT
Detroit, MI
  • Six months in Customer Service or related field
  • Determines caller’s needs and proactively provides appropriate information for maximum customer satisfaction and retention
  • Assess customers’ eligibility for current Brand and/or Marketing programs and drive customer loyalty and vehicle sales by promoting these programs at every opportunity
  • Assist callers by directing calls to the appropriate team member
  • When appropriate, answer the caller's question or take information and document in claim file
  • Return all calls in a timely manner
  • Effectively communicates with individuals related to a claim file
Phone Representative
03/2015 - 12/2017
Boston, MA
  • Complete outbound calls to report claims to insurance carriers
  • Adhere to company policies, procedures, guidelines and state and federal laws
  • Determine primacy of liability coverage according to state laws and marketing agreements
  • Determine potential sources of liability coverage through phone contact and/or information searches
  • Facilitate transferring liability exposures to appropriate liability carriers
  • Verify limits of available coverage
  • Successfully manage conflict during difficult or emotional situations and effectively communicate with renters, insurance carriers and other parties as necessary
  • Respond promptly and appropriately to requests from renters, insurance carriers and internal contacts
  • Work cooperatively with Enterprise personnel to achieve high quality claims handling
Permanent Generalist Phone Representative
05/2012 - 12/2014
New York, NY
  • Respond to incoming emails in a professional/timely manner
  • S. State Street
  • N. Lombard Road
  • One year client-facing customer service experience
  • Demonstrated ability of strong verbal communication skills
  • Demonstrated ability to make decisions
  • Two years of recent office or administrative work experience that included daily use of computer software programs and/or internet use required
  • Two years of customer service, sales or insurance company experience required
  • Demonstrated appropriate and professional telephone skills

Education


Indiana Wesleyan University - Kokomo Campus
2008 - 2012
Bachelor's Degree in Computer

Professional Skills


  • Strong ability to resolve ‘tough to handle’ issues through excellent customer service, corporate account relations and branch relationship skills
  • Promote good listening skills
  • Experience in working on a PC and have a basic knowledge of Microsoft Office products required
  • Communicate clearly and effectively to all callers
  • Demonstrated ability to meet deadlines and work within timeliness standards
  • Demonstrated customer service ability
  • Promote teamwork and call center success

How to write Phone Representative Resume

Phone Representative role is responsible for software, basic, compensation, insurance, microsoft, word, typing, search, benefits, marketing.
To write great resume for phone representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Phone Representative Resume

The section contact information is important in your phone representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Phone Representative Resume

The section work experience is an essential part of your phone representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous phone representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular phone representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Phone Representative resume experience can include:

  • Limited data entry

Education on a Phone Representative Resume

Make sure to make education a priority on your phone representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your phone representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Phone Representative Resume

When listing skills on your phone representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical phone representative skills:

  • Be able to handle each call efficiently and professionally
  • Document all calls into system and follow up on any calls that require a call back
  • Manage length of calls
  • Recognize and manage assertive callers
  • Knowledge of Microsoft Office products and internet
  • Bilingual in French and English both verbal and written is an asset

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