Contact Representative Resume Sample
Josie Wiza
533 Deckow Lock,
New York,
NY
+1 (555) 173 8976
Work Experience
Lead Contact Center Process Improvement Representative
05/2018
-
PRESENT
Houston, TX
- Working within the contact centre, investigate, consider and resolve customer enquiries
- Professionally manage inbound and outbound telephone, fax and email correspondence with customers, brokers, suppliers and all other interested parties ensuring that appropriate and timely communication is maintained at all times
- Triage and prioritize enquiries to ensure that all contacts are responded to in a timely manner, and urgent cases take priority
- Take ownership for progression of own workload, maintain communication, remove barriers, avoid delays
- Handle customer complaints within the scope of the role, and liaise with other departments where hand-off is required, retaining ownership until the complaint is resolved
- Escalate complaints beyond level of authority to Supervisor/Department Manager
- Continually work to improve best practices procedures and standards
Contact Representative
07/2014
-
01/2018
Chicago, IL
- Ensure compliance with requirements of regional compliance authority/industry regulator
- Strive to deliver consistently excellent customer service internally and externally
- Exhibits the following Employee Behaviors
- Proactively assess client’s service needs, resolving inquiries, providing client with account information and performing a variety of transactions on the client’s behalf
- Stand 10-15% of workday
- Sit 85-90% of workday
- Provides customer service orally using a telephone and using a computer to research customer questions and transcribe the conversation or taking notes electronically
- Furnishes routine information concerning rights and benefits with regard to assigned health benefit programs administered by OCCPC
Contact Centre Representative
12/2010
-
01/2014
Philadelphia, PA
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Escalate issues to Tier 2 when unable to resolve at first point of contact
- Positions to be filled in W&I, Accounts Management Operation 1 or 2 located at 855 M. Street, Fresno CA, 93721
- Position to be filled in W&I Accounts Management Operation 1 or Operation 2 located at 855 M. Street, Fresno CA, 93721
- Answer the call. Answer our customers’ wide-array of questions while providing an effortless shared value customer experience
- Meet the need. Identify and meet the customers’ needs by providing advice, guidance and education on the full range of our products and services
- Build relationships. Use effective techniques to solidify and build the customers’ relationship with us
- Work requires long hours of sitting. Walking within the hospital, long telephone calls, and close attention to details
- Supports telephonic, written correspondence, live CHAT, and/or electronic contacts as the CSC's mission dictates
- Obtains In-depth knowledge of programs, laws, regulations, and policies, include communicating knowledge to an extremely diverse customer base
Education
Naropa University
2006 - 2010
Master's Degree in Performance
Professional Skills
- 2) Skill counseling, advising and interviewing the general public
- 3) Skill and ability in providing accurate, timely, and consistent quality customer service
- 4) Skill in reviewing correspondence and technical documents in order to obtain information
- Skill in using online technology and automation tools
- Effectively communicate with a wide variety of personnel both orally and in writing
- Skill in filling out a variety of income tax forms both of a routine and complex nature
- Communicate effectively orally and in writing with the public in order to provide information and assistance on public land inquiries
How to write Contact Representative Resume
Contact Representative role is responsible for software, automation, credit, training, gis, database, security, reporting, research, insurance.
To write great resume for contact representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Contact Representative Resume
The section contact information is important in your contact representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Contact Representative Resume
The section work experience is an essential part of your contact representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous contact representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular contact representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Contact Representative resume experience can include:
- Develops, examines, adjusts, reconsiders, recommends settlement of various types of claims, receives and processes requests for authorization of healthcare services, supplies and benefits
- Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
- Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work
- Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
- Provide Consolidated Mail Outpatient Pharmacy (CMOP) and facility medication tracking information
- CSRs explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
Education on a Contact Representative Resume
Make sure to make education a priority on your contact representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your contact representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Contact Representative Resume
When listing skills on your contact representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical contact representative skills:
- Evaluates processes and procedures in place and making recommendations for more effective organizational functioning when appropriate
- Offer products and services to our customers solidifying their relationship with us, driving sales and business goals
- Explain technical information; gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
- Explain claims filing process for benefits, eligibility requirements, waivers, forms and evidence/documentation required
- Evaluate evidence, and take action to resolve problems relating to all Social Security programs
- ?Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
List of Typical Experience For a Contact Representative Resume
1
Experience For Contact Center Service Representative Resume
- · Experience Assessment: 50 points
- Assists in the testing of new programs, enhancements to existing processes and new initiatives impacting customer service, such as EDI, telephone systems, etc.
- Assist customers by researching and copying case file folders, including master title plats, historical indexes, survey records, and patents
- Assists with updating and maintaining procedures and new hire training materials
- Actively expands existing customer relationships by cross-selling products and services or referring clients to appropriate sales staff
- Coordinate as appropriate in delivering formal classroom and/or on the job instruction/training materials
2
Experience For Contact Centre Representative Resume
- Remain focused while working in hazardous environments, while wearing appropriate PPE
- Informs Supervisor of circumstances which would preclude meeting due dates
- Perform work that is of the same kind and level as the employees being led
- Keep statistics on personnel using the service and forms needed
- Make recommendations to the supervisor on distribution of tasks ensuring fair balance of workload
- Perform credit card processing
3
Experience For Field Contact Representative Resume
- Perform auto transcription and secure messaging
- Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing
- Sell documents, maps, books, records, firewood and Christmas tree cutting permits, recreation permits, and other permits and materials
- Informs and educates beneficiaries regarding health care benefits. Provides benefit briefings to eligible beneficiaries at various installation functions
- ?Provide assistance to beneficiaries and the general public in person, by telephone, or in writing
- Serves as the point of contact on matters relating to health benefits programs available to eligible beneficaries
- Resolve support issues while escalating to technical team members when necessary
4
Experience For Lead Contact Center Process Improvement Representative Resume
- Class starting January 2019
- Provide client and branch support for online and mobile banking to include user login, password and security resets, bill pay and browser issues
- Acts as the subject matter expert for staff questions and escalated calls during Lead’s absence
- Mentors and assists with training of new hires
- Use reasoning to analyze issues to order to make decisions and resolve problems
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Fort Worth local commuting area only
5
Experience For Lead Contact Representative Resume
- Utilizes a variety of readily available guidelines
- Distribute, balance, monitor and report on workload in accordance with established workflow or job specialization. Assure equitable distribution among employees and timely accomplishment of assigned workloads
- Resolve simple informal complaints; refer others to supervisor, report on performance, progress and training needs of employees and on disciplinary problems
- Receives visitors and telephone calls regarding income tax questions
- Maintain current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees
- Plans, prepares, and conducts income tax seminars for Minot organizational representatives
- Coordinates with the IRS
- Attends staff meetings, civilian calls, and other meetings relative to the job
- Monitor the status and progress of work assignments and make day to day adjustments in accordance with the established priorities and are completed in a timely manner within the set guidelines
6
Experience For Contact Center Products & Service Representative Resume
- Typically handle escalated calls from contact representatives after attempts to resolve the caller's issue is unsuccessful due to the caller's level of emotion and/or dissatisfaction with response received
- Assists in the testing of new programs, enhancements to existing processes and new initiatives impacting customer service, such as EDI, telephone systems, etc
- Explain the process of filing a claim for benefits and eligibility requirements, repayment plans, etc.
- Review, updates and edits master record information contained within the VistA system
- Prepare case notes when actions are affected
- Develop referrals and documents case activity for action by facility to include a wide range of topics
- CSRs conduct interviews to determine the nature of the callers question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
7
Experience For Customer Contact Representative, & Plus Resume
- CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
- Conduct interviews to determine the nature of the caller's question or issue
- Respond to a variety of complex inquiries concerning such matters as land status and ownership, land sales, timber sales, mining claims, oil and gas leases and permits, rights-of-way, and/or grazing permits
- Prepare letters, memos and reports in final forms and make entries into automated systems; and
- Provides advisory services on benefits offered through the TRICARE program
- Troubleshoots and resolves problems for TRICARE beneficiaries and providers
- Providing technical and professional expertise in interpreting and applying administrative and clinical eligibility and enrollment laws, regulations and procedures related to healthcare eligibility
- Entering data into new or established records and determining whether the entry reflects additional data or requires adjusting or deleting existing data and forwarding to alternate sources for review; and
8
Experience For Contact Center Senior Service Representative Resume
- Assisting beneficiaries, their family members or other interested parties in the preparation and development of appeals regarding denial of eligibility for program benefits
- Interpret and provide guidance related to revenue activities, benefits and eligibility
- Provide advice, counsel, and information related to a broad scope of health care benefits and services administrated by Federal agencies, state, county and local governments, and other organizations
- Establish payment plans and accept or reject proposed payment plans
- Review debtor's financial status and credit reports
- Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system
- Observes worker's performance; demonstrates and conducts work performance critiques while providing informal feedback and periodically evaluating employee's performance
9
Experience For Supervisory Contact Representative Resume
- Resolves informal complaints and grievances and provides advice and counsel to workers related to work and administrative matters
- Assures that subordinates are trained or otherwise familiar with the section and HRC policies and procedures and fully comply with the provisions of safety regulations
- Takes appropriate action to correct deficiencies when noted by reassigning work assignments, training, requesting additional staffing and/or overtime, and related actions
- Plans and accomplishes special projects within prescribed timelines and manages them for major program issues of broad impact to the agency
- Assists higher level supervisor or manager in the development of proposals and/or plans related to the implementation of new or modified programs or projects
- Monitor recorded and live calls completed by Contact Representatives to track employee performance, identify training issues, and evaluate compliance with internal procedures and quality assurance requirements
10
Experience For Representative, Contact Center Resume
- Works to identify training issues and to evaluate call agent's compliance with internal procedures and policies
- Provide advice and counsel on work and administrative matters
- Provide assistance to beneficiaries and the general public by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue
- Provides written and oral information to the public on the mission and role of BLM
- Responds to inquires concerning such matters as land status and ownership, land sales, timber sales, mining claims, oil and gas leases and permits, rights of way, and/or grazing permits
List of Typical Skills For a Contact Representative Resume
1
Skills For Contact Center Service Representative Resume
- Advanced computer skills including MS Office XP products – Excel, Access, Word
- Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs
- Organize, prioritize, and process a large volume of work within established deadlines
- Manage multiple priorities and balance workloads
- Experience using Windows OS or Office 2016
- Any previous experience using Customer Relationship Management (CRM) tools such as SAP, Oracle, Dynamics AX, etc
- Any previous experience working in a contact centre
- $15-$18 an hour based on experience
- Experience Assessment - 50 points
2
Skills For Contact Centre Representative Resume
- Understanding in the Microsoft Office suite of products
- Making appropriate entries in application processing databases to record eligibility and clinical status
- Assists customers by researching and copying case file folders, including master title plats, historical indexes, survey records, and patents
- 3) Ability to assist with analyzing and evaluating numerous and different types of documents submitted in support of inquiries, reconsiderations, and appeals
- Knowledge of laws, policies, regulations of land use planning, enviromental compliance, mining, recreation
- Reviews complaints from customers, performing fact-finding as necessary to respond to the issue or make recommendations to senior management
3
Skills For Field Contact Representative Resume
- Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Conducts telephone interviews and creates responses to inquiries regarding any program administered by the Office of Community Care
- Interact with customers resolving issues
- Serve as mentor and aid in training of entry-level representatives
- 4) Ability to communicate orally and in writing in order to obtain or discuss sensitive information
- Interpret and apply laws, regulations, and operating procedures
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Amarillo, TX local commuting area only
4
Skills For Lead Contact Center Process Improvement Representative Resume
- Provide assistance to beneficiaries and the general public in person, by telephone, or in writing
- Serves as the point of contact on matters relating to health benefits programs available to eligible beneficiaries
- Informs and educates beneficiaries regarding health care benefits
- Provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
- Adhere to phone and scheduling requirements
- Maintain customer records by producing clear and efficient written logs of calls to manage requests and issues
- Employee Discount on all full price merchandise
5
Skills For Lead Contact Representative Resume
- Vision and Dental Coverage for PT+ employees
- Flexible time off policy and ability to move into FT roles
- Quarterly Associate Discount Program
- Participates in special or confidential studies, relative to the development of enhanced or new systems or processes to manage the flow of communications through the CSC and/or the Office of Community Care
- 1) Ability to explain benefits are coverage to inquirers
- 300 APPLICATIONS OR ON (9/28/2018), WHICHEVER COMES FIRST
- Complete record update activities in a database
- Manage flow of calls, and identify caller's issues
- Prepare well-defined case notes on calls
6
Skills For Contact Center Products & Service Representative Resume
- Listen to the customer’s needs and provide the appropriate product and ordering recommendations while maintaining and strengthening the customer relationship
- Interpret and apply laws, regulations and operating procedures
- Use reasoning to analyze issues in order to make decisions and resolve problems
- Personable and solution focused with the ability to provide a “concierge” level of service to our valued Brooks Brothers customer
- Use research and analyze issues in order to make decisions and resolve problems
- Knowledge of BLM and related agency collections policies and procedures to properly and accurately collect and account for funds collected
7
Skills For Customer Contact Representative, & Plus Resume
- Knowledge of laws, policies, regulations, procedures, programs and activities of the Bureau of Land Management, and to a lesser extent, of the US Forest Service, National Park Service, and other federal, state, county and city natural resource agencies, to be of assistance to the general public
- Knowledge of recreation resources and opportunities on public lands, including hiking, fishing, mountain biking, scenic byways, off-highway vehicles, campgrounds, etc. to respond to questions pertaining to access, regulations, and use restrictions on public lands administered by multiple agencies
- Knowledge of web based GIS applicants to conduct research on-line and assist customers with the same
- Use the computer and web-based applications
- Knowledge of the laws, regulations, procedures and online services applicable to SSA
- Use online technology, automation tools and web-based applications
- Interpret laws, policies, regulations, procedures, programs and activities of the Bureau of Land Management
- Knowledge of recreational resources and opportunities on public lands, including hiking, fishing, mountain biking, scenic byways, off-highway vehicles, campgrounds, etc. to respond to questions
8
Skills For Contact Center Senior Service Representative Resume
- Knowledge of SSA mission, principles, objectives, policies, procedures, and entitlement programs
- Research, interpret and apply standards, directives, policies and legislation
- Basic knowledge of federal and state income tax
- Keep basic statistics
- Plan and develop income tax handouts used in seminars
- Knowledge of recreation resources and opportunities on public lands
- Read and abstract information from a wide variety of legal documents
9
Skills For Supervisory Contact Representative Resume
- Knowledge of land status records and rectangular survey systems and various methods of legal land descriptions
- Evaluate requests and determine resources needed in order to provide complete and accurate information
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Corpus Christi, TX local commuting area only
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Wilmington, North Carolin local commuting area only
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the San Antonio local commuting area only
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Eagle Pass, TX local commuting area only
- Teamwork Ability to interpret and apply laws, regulations, and operating procedures
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Alice, TX local commuting area only
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Owings Mills local commuting area only
10
Skills For Representative, Contact Center Resume
- Familiarity with Windows operating systems and basic computer software
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Jackson, MI. local commuting area only
- Applicants eligible for appointment under the Military Spouse Hiring Authority
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Aurora, CO local commuting area only
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Lufkin, Texas local commuting area only
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Wausau local commuting area only
- Multitask; use multiple software
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Ft. Worth (South) local commuting area only
- K.nowiedge of claims processing procedures and processes for resolving disputed claims
List of Typical Responsibilities For a Contact Representative Resume
1
Responsibilities For Contact Center Service Representative Resume
- Assists the public in determining land ownership and provides information by referencing Master Title Plats, Land Status Records and current mining claim microfiche
- Provides assistance to employers and third parties on requirements and in resolving systems, policy and technical problems in correcting and submitting reports
- Investigates and resolves electronic and paper Annual Wage Reporting (AWR) processing problems
- Furnishes printed material related to land, mineral, mining claim recordation and recreation inquires
- Conducts research necessary to respond to written or in-person inquires
- Assists in the operations of the Dockets Room to perform records maintenance and track serialized case files
- Performs general office clerical work as assigned
2
Responsibilities For Contact Centre Representative Resume
- This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility
- Take inbound calls and occasionally perform outbound calls as necessary
- Maintain a high level of program knowledge
- Maintain an above average service level goals
- CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts,
- 5 Positions to be filled in SB/SE, Campus Collection Philadelphia, ACS Local Operations located at: 2970 Market Street, Philadelphia, PA. Responsibilities
3
Responsibilities For Field Contact Representative Resume
- Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact
- Address wide range of issues/problems that require unique solutions
- Secure, analyze and protect sensitive personal and financial information
- Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
- 2 (two) Positions to be filled in SB/SE Service Centers, Campus Collection Kansas City, ACS Department 1 (Des Moines), located at 4300 Westown Parkway, Suite 100, West Des Moines, IA 50266 (IA1527)
- Provides advisory services on benefits offered through the TRICARE program. Provides counseling and guidance concerning TRICARE rights, benefits and obligations
4
Responsibilities For Lead Contact Center Process Improvement Representative Resume
- Troubleshoots and resolves problems for beneficiaries and providers. Researches problems in the claims process by telephone or other methods; advises beneficiaries of appeal rights, requirements for pre-authorizations, non-availability statements, and referrals
- Through both incoming calls to the SSA 800 number and outgoing calls directly to the debtors. Debtor Contact Representatives use many computer resources including the SSA administered software,
- The Internet, and over the counter software to answer debtor's questions, input decisions, and locate debtors
- CSRs conduct interviews to determine the nature of the callers question or issue
- 21 positions to be filled in W&I, Accounts Management Operations 1 or 2 located at 333 Scott Street, Covington, KY
5
Responsibilities For Lead Contact Representative Resume
- 18 positions to be filled in W&I, Accounts Management Operations 1 or 2 located at 333 Scott Street, Covington, KY
- 15 positions to be filled in W&I, Accounts Management Operations 4, located at 1240 E Ninth Street, Cleveland, OH 44199
- 9 positions to be filled in W&I, Accounts Management Operations 3, located at 4030 Vincennes Road, Indianapolis, IN 46268 IN1862
- ?Conduct interviews to determine the nature of the caller's question or issue
- Provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue
6
Responsibilities For Contact Center Products & Service Representative Resume
- Investigates earnings reports referred by SSA regional offices, IRS, and other OCO components which are sensitive, complex and/or beyond their purview to process
- Investigates and resolves complex and/or unusual reporting/earnings issues which could adversely affect IRS/SSA reconciliation programs and certification of the SSA Trust Funds
- Interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs
- Obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility
- Against all SSA administered programs through both incoming calls to the SSA 800 number and outgoing calls directly to the debtors. Debtor Contact Representatives use many computer
- Resources including the SSA administered software, the Internet, and over the counter software to answer debtor's questions, input decisions, and locate debtors
7
Responsibilities For Customer Contact Representative, & Plus Resume
- 2nd: Current permanent AFGE bargaining unit VA employees in the rest of Office of Community Care/Delivery Operations station 741/742
- 3rd: Current permanent AFGE bargaining unit VA employees
- 1st: Current permanent Office of Community Care/Delivery Operations VA employees at station 741/742 in (physical duty station)
- 4th: All other permanent VA employees
- 5th: Other Status Eligibles
- Conduct interviews and help claimants develop their claims for retirement, survivors and disability benefits and/or supplemental security income
- Work with claimants to establish their continuing eligilibility for payment, assist claimants in filing for administrative appeals, adjudicate claims, and authorize them for payment, provide referral services
8
Responsibilities For Contact Center Senior Service Representative Resume
- Resolve client issues relating to debit card, online and mobile banking and all other account and loan related transactions
- Assist with explaining and advising the basis for payment decisions and reasons for disallowance
- Assist with explaining payment methodologies used in adjudicating medical claims to resolve questions about allowable amounts and cost shares
- Assist with examining routine claims for errors and initiates action to correct such errors in accordance with current operational policies
- Assist with monitoring controlled correspondence suspense system to ensure compliance with due dates
- Identify and investigate potential program abuse
- Performance Appraisal - 35 points
- Research legal documents
- Awards - 10 points
9
Responsibilities For Supervisory Contact Representative Resume
- Career Achievements - 5 points
- Research, analyze, evaluate and apply information
- · Performance Appraisal: 35 points
- · Awards: 10 points
- · Career Achievements: 5 points
10
Responsibilities For Representative, Contact Center Resume
- Interpret and apply rules and regulations
- Analyze data and made recommendations or decisions
- Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) in the Indianapolis Downrown local commuting area only
- Interpret and apply written guidelines
- Process work in a computer environment
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