Telesales Representative Resume Sample
Carmela Schmidt
4149 Keyon Knolls,
Detroit,
MI
+1 (555) 777 3741
Work Experience
Telesales Representative
01/2018
-
PRESENT
Los Angeles, CA
- Answer phone inquiries related to Google Fiber, and educate potential customers on Google Fiber’s value proposition and service benefits to achieve aggressive sales targets as well as manage outbound leads and customer follow up calls
- Partner with customer support to escalate questions/concerns from current and potential customers regarding Google Fiber’s service and build/installation process
- Ownership of performance outcomes for self and team
- Stand for the success of the team as well as of OTC
- Strive to positively represent and strengthen the DXC brand though outstanding phone interactions that accurately reflect company values and commitment to user satisfaction
- Answer phone inquiries related to Fiber Internet, and educate potential customers on our value proposition and service benefits to achieve aggressive sales targets as well as manage outbound leads and customer follow up calls
- Guide callers through the online sign-up process
- Grow and manage a sales lead pipeline
National Telesales Representative
06/2013
-
10/2017
Detroit, MI
- Partner with customer support to escalate questions/concerns from current customers regarding Fiber Internet service
- Remains knowledgeable with products and services and remains aware of competitors’ services, offers, and initiatives
- Overcome objections by applying effective questioning techniques to understand the client’s requirements
- Identify and exploit additional cross sales opportunities and promote ‘Value Add’ products
- Maintain high levels of customer service and productivity in line with KPI’s and SLA’s set by management
- Responsible for selling the organization's lower complexity products and/or services via the telephone. Employee responsible for up selling, additional product or service selling, contract renewal responsibilities with our current small business customers not assigned to another relationship manager
- Meet sales and revenue performance targets and individual KPI’s for territory as agreed upon leads, quotations, etc
Inside Telesales Representative
10/2009
-
12/2012
Los Angeles, CA
- Strong organizational skills and the ability to multitask while working in a fast paced environment
- Both proactive and reactive telephony and written contact with customers
- Explaining and presenting factual product information and card payment solutions to customers in a concise and clear-cut way
- Understanding and identifying customer needs and matching our range of products and services to suit the customer’s requirements
- Track the overall progress of sales, and pursue your own pipeline of opportunities, from the leads provided, through to a successful sale
- Ensure successful implementation of the solution and provide feedback to introducers
- Call assigned leads for the purpose of scheduling In-House Tours during the owner’s/guest’s stay
- Work assigned shifts at the call center for the purpose of booking owners/guests to attend a presentation during their stay
- Maintain a maximum gift cost of $80 per tour
Education
University of South Florida
2004 - 2008
School's Degree in Other Related Field
Professional Skills
- Strong selling and negotiations skills – ideally gained within HGV environment, proven track record of sales wins
- Excellent communication and negotiation skills with proven ability to speak with high level executives
- An outgoing personality with strong listening skills to respond to customers' needs
- Professional with strong planning and selling skills
- B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job
- Resilient and strong problem solving skills
- Strong telesales skills with emphasis on negotiation
How to write Telesales Representative Resume
Telesales Representative role is responsible for customer, business, computer, training, payments, proactive, communications, negotiation, web, prompt.
To write great resume for telesales representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telesales Representative Resume
The section contact information is important in your telesales representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telesales Representative Resume
The section work experience is an essential part of your telesales representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telesales representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telesales representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telesales Representative resume experience can include:
- Tactful, articulate and effective verbal communication skills are essential
- Strong communication skills with ability to multitask
- Conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
- Preferably previous commercial experience, with a proven track of strong sales results
- Good interpersonal and communication skills with the utmost ethical principles
- Outstanding outbound phone sales skills
Education on a Telesales Representative Resume
Make sure to make education a priority on your telesales representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telesales representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telesales Representative Resume
When listing skills on your telesales representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telesales representative skills:
- Good communication skills with the ability to interact effectively with internal and external stakeholders
- Good communication, negotiation and influencing skills, both written and verbal
- Effective computer skills (Word, Excel and PowerPoint)
- Excellent verbal and written communication skills both Italian and English
- Good people skills and ability to function as a team player
- Strong demonstrated experience in Customer Services
List of Typical Experience For a Telesales Representative Resume
1
Experience For Licensed Telesales Representative Resume
- Provides follow-up with owners regarding new information on ownership, availability and other vacation services, including all necessary support
- Deliver consistent high quality customer services by possessing customer focus attitude, with the ability to recommend appropriate solution and creating value
- Inform prospects of our product pricing model and Charter’s competitive advantage compared to other service providers
- Collect and vet competitive intelligence to inform pricing strategy
- Assists sales and field staff to customize retailer instant ticket inventories by analyzing weekly sales reports and other department production reports
- Reviews and processes incoming ticket orders from sales representatives
2
Experience For National Telesales Representative Resume
- Forecast sales and implement marketing initiatives
- Achieve set booking and revenue quota
- Self-Motivating and Independent individual
- Inform customers of our product pricing model and Charter’s competitive advantage compared to other service providers
- Works to increase the average package price, grow revenue, increase margins as well as developing long term business relationships with owners
- Provides information to retailers on upcoming lottery promotions and contests
3
Experience For Spectrum Telesales Representative Resume
- Lead positioning of appropriate products and solutions,
- Proactive cold calling and independent lead generation to acquire new merchants
- Provide exceptional service and support during and after the sale
- Answer questions regarding Global Payments products and services
- Provide product knowledge regarding various integrated solutions compatible with Global Payments where necessary
4
Experience For Inside Telesales Representative Resume
- Understand and implement complex pricing strategies
- Dynamic, flexible and comfortable in adapting to quick changes
- Respond to all leads, routing qualified opportunities to appropriate channels (phone, main, internet, email) and enter the details for each one in MS-Access
- Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs)
- Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc
- Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers
- Become a part of our success story as a representative of First Data’s outstanding sales organization!
- Answer customer questions as required to support customer business and resolves billing issues as needed
5
Experience For Directory Telesales Representative Resume
- Complete and update daily reporting in a timely and accurate manner
- Possess understanding of local business environment is an added advantage
- Monitor overall progress of sales to ensure that successful implementation occurs, providing feedback to segment managers as appropriate
- Regularly update the CRM system in adherence with defined SLA’s to enable accurate forecasting
- Build unrivalled customer partnerships by being customer centric. Move Diageo closer to our customers through regular communication
- Enjoy working in a team and fun environment
- Preference for understanding of enterprise software/B2B high tech industry
- Post graduate or Graduate in IT, Marketing / Business Management,
- Provide high levels of customer care on an on-going basis
6
Experience For Customer Telesales Representative Resume
- Esclate any issues arising to Sales Manager
- Achieve the Sales Quota on a monthly/quarterly/annual basis with focus on Booking and Revenue
- Orchestrate resources: deploy appropriate teams to execute winning sales. Create One ORACLE UNIVERSITY
- Utilize cross and Up-selling techniques to grow each and every transnational opportunity
- Aggressive outbound calling in order to close new transnational business
7
Experience For Telesales Representative NME Resume
- Full benefits package, including medical, dental, life, 401(k)
- Additional monthly compensation awards are provided for meeting our results and critical behavior expectations
- Additional compensation is provided for evening shift employees (1:30 PM to 10:00 PM)
- Understand Service offerings and communicate them both verbally and in writing
- Utilize cross and Upselling techniques to grow each and every transactional opportunity
- Complete Daily and Weekly Reports as required by the In-House Manager/DOM
8
Experience For Inbound Telesales Representative Resume
- Ensure database information is accurate and complete
- Execute daily and weekly telephone campaigns to target customers to obtain incremental generics sales
- Develop and maintain customer and internal McKesson relationships
- Profitable market share growth in assigned customer territory
- Actionable competitive data to inform sell-side and buy-side strategies
- Manages inventory of instant tickets by analyzing individual retailer sales histories as well as monitors overall instant ticket field inventories in order to maximize the products’ sale potential
- Monitors and tracks order levels in order to resolve retailer issues where sales and company costs might be affected
- Identify client’s education requirement and communicate to management
9
Experience For Outbound Telesales Representative Resume
- Undertake telesales inbound and outbound campaigns
- To understand and communicate the Education value proposition
- Deal with colleague sat all sales and management levels
- Handle all customers with courtesy and professionalism. Establish and maintain a high level of customer satisfaction in all interactions
- Provides support for key account installs and key account changes of ownership
- Communicates with both internal customers and owners to present Bluegreen ownership process consistently and accurately
- Deliver a high level of customer service and quality sales presentations by keeping current on sales information and materials and attending and actively participating in all sales trainings and meetings
10
Experience For Telesales Representative Resume
- Responds to owner’s inquiries about Bluegreen vacations including but not limited to price, benefits, differentiation, objections and availability
- Manages call file. Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service
- Educates retailers on instant ticket policies and procedures
- Business development & Sales management directly and through partners
- Manage transaction and customer relationship
List of Typical Skills For a Telesales Representative Resume
1
Skills For Licensed Telesales Representative Resume
- Excellent communication, articulation & presentation skills,
- Experience in Software, I.T. services, I.T. training & skilling industry,
- Strong experience & interest in managing high pace, high volume sales models
- Superior planning and organisation skills
- ICOMS and/or CSG work experience, or experience with similar billing software; 1 year
- ICOMS and/or CSG work experience, or experience with similar billing software
2
Skills For National Telesales Representative Resume
- Understand key pricing and competitive landscape dynamics to effectively price and negotiate sale of generic pharmaceuticals
- Effectively sell Charter products and services to existing customers
- Effectively sell Charter products and services to new and existing prospects
- Effectively sell Spectrum products and services to new and existing prospects
- Sales or telesales experience with demonstrated financial results
3
Skills For Spectrum Telesales Representative Resume
- Prior telesales or related experience
- Proven experience as telesales representative or other sales/customer service role
- Overcome objections, close sales, and effectively trouble-shoot technical problems
- Effectively work independently as well as with others to resolve problems
- Good experience and interest in relationship management,
- Previous sales experience and a passion to develop your sales experience further in the pharmacy sales channel
- Strong attention to detail and good business acumen
- Understand ORACLE UNIVERSITY's competition and effectively position solutions against them
4
Skills For Inside Telesales Representative Resume
- Effectively manage and develop high end designated outlets in order to deliver the volume and full service package as outlined in the Commercial Plan
- Telemarketing or customer service experience
- Previous sales experience in a call center offering/selling Medicare products
- Good knowledge, exposure & understanding of Cloud (SaaS, PaaS & IaaS) industry,
- Good working knowledge of word, excel and power point
- Experience identifying business expansion opportunities
- Experience in business development for both existing accounts and new business
- Previous inbound & outbound calling experience to both cold and warm clients
5
Skills For Directory Telesales Representative Resume
- Work with existing owners to identify and create new sales opportunities and grow their vacation experience when the opportunity is presented
- Drive effective marketing initiatives in focused segment for lead generation
- Previous experience in the payment processing industry is valued
- Juggle multiple priorities and work to a series of tight deadlines
- A proven record within a sales environment
- Demonstrated success with key/strategic accounts, large deals, lengthy sales cycles in a fast-paced, consultative and competitive market
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Work in a virtual team environment and excellent team player,
- Health insurance and Medicare experience is necessary
6
Skills For Customer Telesales Representative Resume
- Customer Service / Telecommunication Sales Experience; 2 years
- Customer Service and/or Telecommunication Sales Experience
- Previous sales experience in restaurant, retail, or other customer service-based industries
- Work experience preferably in a customer service role
- Influence individuals and exercise good judgment in a fast-paced environment
- Min. 5 yrs sales experience
- Previous sales experience in restaurant, retail, or other customer service based industries
- Strong positive values and behaviours
7
Skills For Telesales Representative NME Resume
- Call Centre/sales experience regarded but not essential
- Work experience with a sales focus
- Maintain the prospective leads through excellent customer service relations; negotiate and win new business
- Strong relationship and consultative sales approach required
- Previous experience in AWS/ Azure/Google would be very desirable
- Collaborate with local sales channels to ensure consistent and effective coordination of efforts
- Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience
- Ales experiencepreferably in Air Express, Logistics or Transportation industry
8
Skills For Inbound Telesales Representative Resume
- Being part of established, dynamic and fast growing comprehensive Cloud solution provider globally
- Offering customers an exceptional level of customer service at all times
- Pulling reports via CRM
- Outgoing and confident nature
- Pipeline partnerships - Leverage support organizations including Marketing, delivery & consulting, partners to funnel pipeline into the assigned territory
- Pipeline partnerships - Leverage support organizations including Marketing, Licence & Consulting sales, Partners to funnel pipeline into the assigned territory
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services
- Assists in the researching of pertinent information in support of Marketing Department for decisions affecting Lottery Retailer Network and/or Player Base
- Secure new business opportunities arising from incoming leads, utilizing the below communications channels
9
Skills For Outbound Telesales Representative Resume
- History of qualifying sales leads by phone and email using a well-defined script
- Discuss customer needs and capture information using Telemarketing tools to pass qualified Prospects to Sales
- Base hourly wage of $14.10 during training and $15.10 post receipt of your residential state life insurance license appointment
- Passion for continuous learning and keeping updated with developments in Oracle’s products & solutions and industry developments,
- Have commercial focus, understanding customers’ needs and adding value
- Support the delivery of sales volume through identifying and selling in on incremental sales opportunities
10
Skills For Telesales Representative Resume
- Work with Product Development team to assist in selling/implementing various solutions
- Acquire knowledge of the industry competition and their pricing strategies, and implement accurate merchant agreements & pricing models
- Acquire all information needed to complete the sale (financial statements, banking information, statement of account from existing provider, etc.)
- To answer incoming calls, converting leads to appointments for Sales Advisors and to make follow-up
- Maintain appointment schedule for Sales Advisors using scheduling software
- Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships
List of Typical Responsibilities For a Telesales Representative Resume
1
Responsibilities For Licensed Telesales Representative Resume
- Demonstrate living the Diageo values
- Pipeline partnerships - Leverage support organizations including Marketing, License & Consulting sales, Partners to funnel pipeline into the assigned territory
- Maintain and develop business with existing Key Account and Rig ordering customers
- Plan and execute scheduled outbound telephone sales calls according to DPS processes and standards for an assigned Customer base
- Responsible for creation of self-generating leads
2
Responsibilities For National Telesales Representative Resume
- Coordinate direct mailing of material to prospects
- Understand and stay familiar with Medicare Marketing trends and CMS Guidelines
- Leverage ORACLE UNIVERSITY Solutions - Be proficient in and bring all ORACLE UNIVERSITY offers to bear on sales pursuits that covers all Oracle solutions
- Support, enable and nurture partners
- Coordination with relevant internal stake holders - delivery, product development, support, etc.,
- Report to Sales Director – OU India, Enterprise & GSI
- Generate own leads and tailor presentation to specific industry segments
- Meet and/or exceed sales targets (annual, quarterly, monthly, weekly)
- Recommend, select and locate appropriate products, based on specific customer needs
3
Responsibilities For Spectrum Telesales Representative Resume
- Process sales orders efficiently and accurately
- Enter leads & opportunities and track/update prospects in Seibel Database (CRM)
- Liaise/follow up with Credit Department and other divisions of Global Payments (internal & external) to facilitate completion of merchant agreement
- Set up on-site visits upon merchant request (also in cases of failed EID)
- Knowledge of MS Office Suite and XP
- Professional, self-starter and highly motivated
- Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions
4
Responsibilities For Inside Telesales Representative Resume
- Your ability to remain knowledgeable and up-to-date on changes and developments in e-commerce, the payments industry and the overall business environment are integral to your sales success
- Respond to inbound calls, emails and merchant inquiries
- Follow up on leads via phone/email campaigns
- Educate merchants on how payments work and up-sell value added services
- This is an excellent opportunity for a bright, motivated sales professional who enjoys working with companies of all sizes and is looking for a career to take to the next level
- Conduct telephonic or one-on-one presentations
- Conduct outreach calls to potential members
- Provide a daily production report to the Telesales Manager in support of the monthly production reports
- Create monthly reports as required and requested
5
Responsibilities For Directory Telesales Representative Resume
- Conduct Regular Competitor Analysis
- Provide back-up for Broker Support team when needed
- Enters ticket orders in to computer terminal to ensure proper distribution of tickets to retailers
- Telephones account list weekly to sell Lottery Instant Game, Pull Tab tickets and related products
- Maintains daily records of telephone calls made, tickets sold and account changes and corrections
6
Responsibilities For Customer Telesales Representative Resume
- Determines distribution of new ticket allocations
- Use Sales Tool for Customer Research and Sales Strategy Development
- Increase customer base and revenue through awareness of local market trends and intelligence
- Team player, passionate and self-motivated and a results-driven approach
- Promote company’s products and services
- A hunger to make sales and learn to grow within a global organisation
- Build rapport over the phone and maintain relationships
- Willingness to learn and be develop best practise
- Sales strategies - Develop effective and specific account plans for Workforce Development Partners to ensure revenue target delivery and sustainable growth. Develop relationships with new and existing Students and leverage to drive strategy through organization
7
Responsibilities For Telesales Representative NME Resume
- Trusted consultant - Establish strong relationships based on knowledge of students requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a strong network and foundation so as to harvest future business opportunities
- Students Insights - Actively understand student requirements, new technologies
- Technology trends Showcase and highlight new technologies to College/University faculty and build mindshare for adoption
- Business Planning - Develop and deliver comprehensive business plan to address students and prospects/priorities on Oracle education & courses. Manage product mix to suit the organizations long term view
- Responsible for understanding Oracle’s Cloud product offerings and competitive issues
- Show proper judgement and initiative
- Manage multiple customers, pay attention to detail, respond quickly to changing business needs, and prioritize and organize effectively even when volume and workload exceeds expectations
8
Responsibilities For Inbound Telesales Representative Resume
- High computer literacy (Excel, Power Point, Word, Outlook, SAP, CIC)
- The key functional capabilities required for this role are
- Communicate orally in a clear, concise and professional manner
- Manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
- Effectively use and multi task with a personal computer; utilize job-specific software applications (e.g., CSG, ICOMS, Salesforce, survey software) and other office equipment such as telephone/dialer, headset, copier, fax and calculator
- Aerospace & Defense, Communications, Semiconductor & Computer, Energy, Life Sciences
9
Responsibilities For Outbound Telesales Representative Resume
- Proficient with Microsoft Office (Word, Excel, Power Point), and Internet research
- Consistently maintain high ethics and standards of conduct in today's business environment
- Work location in the Beaverton, Oregon campus
- High energy, self-driven, commitment,
- Exposure to wide range of products & solutions with opportunity to learn / get trained on them
- Deal with transactions from initial call through to completion / sale
- Achieve daily, weekly, monthly and annual targets
- Follow up on leads generated from the sales team
10
Responsibilities For Telesales Representative Resume
- Deal with inbound and outbound telesales calls
- Deal with all customer enquiries in an efficient manner
- Work closely with the sales team to follow up on leads generated
- Identify target customers through research
- Provide an exceptional level of customer service at all times
- Through a mix of inbound & outbound calls convert enquiries to sales to meet business targets
- Update customer details and records with the most up to date information available
- Knowledge of the company's / Group's offer
Related to Telesales Representative Resume Samples
Control Representative Resume Sample
Work Experience
• Run reports and scan documents Manage multiple priorities with minimal supervision
• Run and manage reports as it pertains to VOS
• Possible off-site work at Vendor location temporary to permanent
• Knowledge of engineering and construction standards, p...
Professional Skills
• Review project plans and specifications pr...
• Attend pre-bid and pre-construction confer...
• Demonstrates sound judgment and critical t...
District Representative Resume Sample
Work Experience
• Exposure to Industrial experience during internship would be an added advantage
• Excellent communications and organization skills – fluent in English and Bahasa
• Able to utilize company car
• Possess valid driver’s license
• Sup...
Professional Skills
• Excellent verbal and written communication...
• Prior experience that demonstrates a stron...
• Prior experience that demonstrates a stron...
Services Representative Resume Sample
Work Experience
• Resolves disputes related to past due fees, accepts credit card/e-check payments and makes suitable payment or settlement arrangements, in line with company and department’s best practices guidelines. And when necessary, forwards disputes to supporting Licensing, Accounting, and other departments, to ensure timely resolu...
Professional Skills
• Moderate interpersonal relations; moderate...
• Excellent oral and written communication s...
• Excellent customer service skills, active ...
Director Brand Resume Sample
Work Experience
• Identify key performance metrics across all functions
• Explore potential sources for tracking data and make recommend to leadership team
• Design and produce performance tracker in coordination with all functions -Make recommendations for building/ enhancing product commer...
Professional Skills
• Communication (listening skills; speaking ...
• Extraordinary communication and partnering...
• Administrative Skills (establish plans; de...
Pr Resume Sample
Work Experience
• Business analysis and reporting experience. Multi-functional experience including strategic planning, business planning, financial and business analysis, marketing, operations
• At least eight years’ experience of PR and communications in the APAC region, ideally including some exposure to the chil...
Professional Skills
• Exceptional communications skills in Engli...
• Excellent judgment and creative problem-so...
• Strong written and verbal skills, interper...
Advertiser Resume Sample
Work Experience
• Optimistic but realistic and with a strong sense of humor
• Highly motivated to work for a growth business, and aware of the difference relative to working for a large corporate company
• Fluent in German and English Spoken and written
• Learn and have ...
Professional Skills
• Strong verbal and written communication sk...
• Strong negotiation and presentation skills...
• Proven English & Spanish skills – both ver...