Physician Services Resume Sample
Gail Hickle
323 Garrison Valley,
New York,
NY
+1 (555) 590 4659
Work Experience
Director, Physician Services
08/2016
-
PRESENT
Detroit, MI
- Support hospital strategy and physician operations within assigned market by participating in various meetings, assisting with financial reviews, facilitating recruiting discussions, and participating in practice growth initiatives and revenue cycle analysis
- Identify, communicate, and report on operational challenges and opportunities to constituents at multiple facilities and the Health Support Center (HSC). Develop operational improvement programs and conduct on-site practice visits to support the Company’s strategic direction; maintain relationships with the local physician practices, hospitals and LifePoint
- Ensure efficient and effective implementation of policies and procedures and ensure adherence to these standards for practice operations
- Provide leadership and coaching to Market Directors, ensuring the effective management of day-to-day operations of employed physicians, ensuring standards of communication and information are met, advise leaders on matters pertaining to physician needs and strategy. Specifically responsible for all items in the Practice Manager Checklist, as well as any Specialty specific requirements
- Prepare budgets, evaluate historical performance and generate goals for future achievement, and perform action planning as necessary for back to budget variances
- Monitor practices for efficiencies to reduce practice investments to include, but not limited to, accounts receivable oversight, budgeting, charge capture, monthly operating report (MOR) preparation and budget oversight. Monitor practice start-ups to aid in building existing practice revenue through charge capture, fee schedules, and new programs
- Monitor financial performance for all employed providers and practices in assigned markets and collaborate with local Market Director and other practice leaders to ensure fiscal responsibility and adherence to annual practice budgets
Supervisor, Physician Services
08/2011
-
03/2016
Boston, MA
- Monitor practices for efficiencies to reduce practice investments to include, but not limited to, accounts receiva-ble oversight, budgeting, charge capture, monthly operating report (MOR) preparation and budget oversight. Monitor practice start-ups to aid in building existing practice revenue through charge capture, fee schedules, and new programs
- Lead the activities and provide development opportunities to those in the Market Director through weekly devel-opment calls, identifying educational opportunities and resources as appropriate
- In coordination with LifePoint Human Resources and Legal teams, coordinate and negotiate physician compensa-tion terms and employment agreements for newly recruited physicians, newly acquired physicians, and renewal agreements with existing physician
- Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors
- Access to and/or works with sensitive and/or confidential information
- Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the appli-cation of policies and procedures. Knowledge of Business Office Standards and Recommended Practices
- Exceptional organizational skills and priority planning
- Business office environment
Physician Services Administrative Assistant
04/2004
-
02/2011
Chicago, IL
- Lead the activities and provide development opportunities to those in the Market Director through weekly development calls, identifying educational opportunities and resources as appropriate
- Partner with Physician Recruiting to identify new provider prospects for identified markets and assist in the full cycle efforts to employ providers
- In coordination with LifePoint Human Resources and Legal teams, coordinate and negotiate physician compensation terms and employment agreements for newly recruited physicians, newly acquired physicians, and renewal agreements with existing physician
- Monitor and oversee all physician employment terms and agreements for physicians and any contract provisions, updates, and revisions that address the responsibilities of Physician Practice Management, ensuring compliance with Fair Market Value (FMV)
- Assist with physician practice questions, guiding Directors and Managers on practice related issues
- Identify, communicate, and report on operational challenges and opportunities to constituents at multiple facili-tes and the Health Support Center (HSC). Develop operational improvement programs and conduct on-site prac-tice visits to support the Company’s strategic direction; maintain relationships with the local physician practices, hospitals and LifePoint
- Ensure efficient and effective implementation of policies and procedures and ensure adherence to these stand-ards for practice operations
- Provide leadership and coaching to Market Directors, ensuring the effective management of day-to-day opera-tions of employed physicians, ensuring standards of communication and information are met, advise leaders on matters pertaining to physician needs and strategy. Specifically responsible for all items in the Practice Manager Checklist, as well as any Specialty specific requirements
Education
University of Pittsburgh at Bradford
2000 - 2004
Bachelor's Degree in Public Relations
Professional Skills
- Strong communication skills and a demonstrated passion for service oriented patient care
- Strong leadership skills with capacity to both independently drive results and effectively influence others
- Excellent negotiating, oral, and written communication skills
- Demonstrated leadership and effective communication skills
- Outstanding interpersonal and communication skills with the ability to work independently as well as part of a team
- Possesses a strategic and problem solving orientation and superior planning, organizational and financial skills
- Skills in developing and maintaining effective relationships with medical and administrative staff, patients and the public
How to write Physician Services Resume
Physician Services role is responsible for database, software, health, leadership, integration, training, recruiting, compensation, cpa, reporting.
To write great resume for physician services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Physician Services Resume
The section contact information is important in your physician services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Physician Services Resume
The section work experience is an essential part of your physician services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous physician services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular physician services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Physician Services resume experience can include:
- Develops policies and procedures at the central level to ensure coordination and alignment across the regions. Communicates, implements and operationalizes policies and procedures at the regional level to ensure compliance with established processes
- Three to five years’ analyst experience within healthcare industry, industry or equivalent combination of both experience and education
- Demonstrated experience with fair market value projects for providers
- Extensive experience in leading and bringing to fruition successful physician related relationships
- Demonstrated ability to structuring legally compliant physician relationships (e.g. Stark, Anti-Kickback, and Corporate Practice of Medicine)
- Demonstrated record and commitment towards teamwork and collaborative problem solving
Education on a Physician Services Resume
Make sure to make education a priority on your physician services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your physician services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Physician Services Resume
When listing skills on your physician services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical physician services skills:
- Effective experience building collaborative relationships, and motivating and mentoring others who are not in a direct reporting relationship
- Advanced Word, Excel, Access, PowerPoint computer skills; Database applications, mapping or other specialized software applications desirable
- Prior experience supporting application software with customers
- Demonstrated experience and success in working collaboratively with physicians and management to achieve goals
- Demonstrates leadership and guidance to staff to promote and monitor quality indicators, organizational/departmental goals, priorities, and clinical outcomes
- Five (5) years of managerial experience in additional to in-hospital experience
List of Typical Experience For a Physician Services Resume
1
Experience For Director, Physician Services Resume
- Understanding of the company’s mission and compliance in daily operations
- Develops and implement tools, training, methodology or other programs for the practice / solution
- Seven (7) years leadership
- Coordinates with Group and Facility leadership on all physician recruitment and provider manpower planning. Supervises the HSC recruiting resources to assist Facility’s in meeting medical staff development plans.
- Regularly reviews financial and statistical reports for compliance with the Company’s SOX controls and as required attests to accuracy of same
- Communicates effectively with all levels of client leadership (including C-suite, as appropriate) and establishes and maintains the relationship with the client’s designated Physician Services contact
- Deliver creative and innovative solutions to CEO's related to the physician needs of HCA hospitals
2
Experience For Senior Director, Physician Services Resume
- Execute physician employment and income guarantee contracts in accordance with hospital CEO and Division management expectations while insuring compliance with all applicable regulatory authorities and HCA policies
- Work effectively with HCA Physician Services management and support teams while serving as liaison to hospital CEO's and Division management to meet their physician needs
- Work effectively with the physician recruiting function of HCA Physician Services and hospital liaisons to support the placement of qualified physicians in HCA markets
- Participate as part of the HCA Physician Services team of Operations VP's to address planning, budgets, new products and services, compliance, and other physician practice issues
- Serve as a representative for HCA Physician Services products and services to physicians affiliated with HCA hospitals
- Ensure that HCA Physician Services compliance, training and education, policies and procedures are implemented for efficient, effective management of all programs
- Oversee and support the due diligence process of practice acquisitions and divestitures
- Serve as Ethics and Compliance Officer
- Conduct performance evaluations and corrective disciplinary action with staff
3
Experience For Manager of Physician Services Resume
- Develops and implements a vision and business/operating plans targeted to promote the growth and enhancement of physician services. In this regard works in partnership with the organization’s leadership to enhance the future affiliation and integration of physicians
- Oversee and backup for all CareNow, MCCHUC, and DRUC providers’ home office orientation
- Create and monitor float physicians’ and locum physicians’ monthly schedules
- Supervise Charge Entry and Document Management team
- Answers staff questions, follows up and gives instructions when needed
- Prepares performance evaluations and action plans to document and communicate individual staff performance
- Supervises all workflow processes to enure appropriate turnaround time is met
4
Experience For Supervisor, Physician Services Resume
- Monitors team workload and weekly productivity standards
- Conducts monthly department meetings as well as 1:1 meetings with staff to deliver results related to productivity, quality and occurences
- Maintains written policies and procedures for all clients as needed
- Ensure appropriate HIPAA/Compliance guidelines are met
- Reviews and approves timesheets and all time off requests
- Prepares daily, weekly and monthly reports as needed
- Attends client meetings and conference calls as required
- Participates in interviews for new hires
- Reviews employee attendance and provides disciplinary action if needed
5
Experience For Manager, Physician Services Resume
- Works all systems to cover for absences and vacations
- Submits help desk tickets
- The overall operational responsibility for the routine business and clinical functions of practice locations and clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practices
- Directs and manages projects for each practice
- Monitors patient flow through the practice(s) to ensure appropriate utilization of physician and staff coverage
- Reviews and handles patient complaints
- Resolves any medical/administrative problems
6
Experience For VP, Physician Services Resume
- Keeps lines of communication open between practice staff and management
- Recommends implementation/purchase of new services/equipment
- Evaluates each employee’s performance and provides appropriate guidance and feedback
- Ensures regulatory compliance in conjunction with Physician Services standard policies and procedures
- Interprets applicable laws, rules and regulations and ensures the practice is in compliance with them
- Effective working knowledge of healthcare financial management, specifically medical practice, third party reimbursement issues, patient flow and facilities management
7
Experience For Denials Specialist, Physician Services Resume
- Leads one or more functional area or initiatives
- Ultimately produces client-ready output
- Utilizes and adapts approved methodologies and tools to typical and complex situations, circumstances and new requirements
- Serves as the direct point of contact with client supervisor/manager/director of specific area
- Manages and anticipates key milestones or events for a large project work stream (e.g. development and monitoring of the implementation plan for one functional area)
- Holds Physician Services expertise in one or more areas
- Leads presentations for peers in solution group to share best practices, information on training attended or other topic of interest to the group. Participates in recruiting activities, as needed. Actively participates in the solution team or practice interview process. Contributes to the identification and hiring of key talent for the organization
8
Experience For Physician Services Administrative Assistant Resume
- Creates an effective work environment, establishes clear expectations and provides regular feedback for analysts and other direct reports (as applicable). Addresses issues in a timely manner and escalates as necessary
- Supports the on-boarding of new hires into the solution team by serving as a peer contact. Connects with new employees regularly during their first several months with the team
- Directs, coaches, motivates analysts and/or new associates/consultants. Provides development opportunities and performance feedback
- Provides performance information for inclusion into annual performance process
- Support hospital strategy and physician operations by participating in various meetings, assisting with financial reviews, facilitating recruiting discussions, and participating in practice growth initiatives and revenue cycle analysis
9
Experience For Director of Physician Services Resume
- Provide leadership and coaching to Market Directors, ensuring the effective management of day-to-day operations of employed physicians, ensuring standards of communication and information are met, advise leaders on matters pertaining to physician needs and strategy
- In coordination with LifePoint Human Resources and Legal teams, coordinate and negotiate physician compensation terms and employment agreements for newly recruited physicians, newly acquired physicians, and renewal agreements with existing physicians. Monitor and oversee all physician employment terms and agreements
- Supervise daily activies
- Some college helpful
List of Typical Skills For a Physician Services Resume
1
Skills For Director, Physician Services Resume
- Multi-task and recognize trends to effectively work AR
- Prior experience with eCW
- Effectively plans and organizes work to ensure completion
- Analytical skills that would provide the ability to identify issues and evaluate courses of action through the utilization of principals
- Communicates effectively with Conifer Staff
2
Skills For Senior Director, Physician Services Resume
- Effectively educates team in regards to changes/updates as needed
- With applicable support, effectively presents specific functional area topics to client executives or physicians
- Experience working with and being part of a high performing leadership team
- Experience in medical billing, collections, appeals, legal department and/or contract interpretation
- Demonstrated proficiency in use of call center tracking tools
3
Skills For Manager of Physician Services Resume
- Insures a high employee morale and a professional, effective, and efficient working atmosphere
- Maintain strong client relationships; address issues/needs delivered by client and provide accurate feedback to both client and SSC departments
- Monitors and ensures the effectiveness of quality assurance activities and performance improvement projects
- Extensive skill with Microsoft Office applications
- Work experience in IT customer support arena
4
Skills For Supervisor, Physician Services Resume
- Effective in working objectively with a diverse group
- Oversee and manage HCA employed physician practices and insure they are operated in accordance with Physician Services standards and policies
- Serve as the integral link between HCA Physician Services and the end users to enhance the use and effectiveness of its products and services
- Demonstrates initiative and strives to continually improve processes and relationships
- Demonstrates ability to think critically, strategically, and autonomously in order to address problems and develop solutions to achieve desired results
5
Skills For Manager, Physician Services Resume
- Understanding workflow and how systems are used in physician practices
- Understanding of physician compensation calculations & agreements.
- Managing multiple physician practices across a wide geographic area
- Provides coaching, training and counseling to staff
- Constructs and/or leads data analysis by ensuring efficient data collection, instructing on analytical choices and summarizing conclusions and recommendations
- Sharp intelligence of government payors and other commercial/managed care carrier rules and processes in a professional billing environment
- Respects Others - Displays sensitivity to the needs and concerns of others. Interacts with others in an open, non-threatening manner
- Comfortably dealing with ambiguity
- Develops an understanding of responsibilities for performance improvement and participates in such activities
6
Skills For VP, Physician Services Resume
- Ensures appropriate training for new hires within the department is conducted in a timely manner
- Conduct weekly audits to identify quality issues and training needs
- Assist with testing for system upgrades
- Assist with implementation of new clients and team training to support those clients
- Provides staff training as required
7
Skills For Denials Specialist, Physician Services Resume
- Works with client management, staff and team to provide training, advice and collaborates to solve business problems
- Communicates progress, difficulties and solutions that reflect ability to anticipate and adapt to changing circumstances
- Interview candidates for open positions within team structure and Mentor Supervisors and Leads
- Ensure all team members adhere to internal SSC policies/procedures
- Administers and coordinates the departmental quality assurance programs and performance improvement projects
- Accountable for all budgetary expenses and responsible for the annual budget
- Certification with National Commission on Certification of Physician Assistants (NCCPA) required
- Call-center environment with multiple work-stations in close proximity
8
Skills For Physician Services Administrative Assistant Resume
- In healthcare collections and/or healthcare related field
- Fluent knowledge of entire revenue cycle process
- Experience:Completed externship in Family Practice environment or applicable specialty, 2+ years in a medical office environment desired, preferably in Family Practice or applicable specialty
- Experience in healthcare collections and/or healthcare related field
9
Skills For Director of Physician Services Resume
- Experience: Two to three years with managed care contracts and hospital reimbursement
- Experience in practice management
- Ten (10) years of experience with physician recruitment, engagement, benefit management, compensation management, and physician relations
- Demonstrated ability to execute short and long term strategies and plans
- Demonstrated ability to translate strategic vision into operational initiatives
- Demonstrated ability to gain and maintain credibility and trust with physicians and other stakeholders
10
Skills For Division VP of Physician Services Resume
- Navigate various computer programs
- Builds Team Relationships - Invites others to share opinions. Partners with employees in other departments. Actively seeks ways to help team members
- Communicates Effectively – Expresses ideas clearly and succinctly with small or large audiences. Listens attentively to speaker’s message without interruption. Tailors writing to audience using correct grammar and spelling
- Develops Self - Seeks opportunities for continuous learning. Modifies behavior in response to feedback. Knows personal strengths and weaknesses and demonstrates ownership for personal development
- In healthcare collections and/or healthcare related field
- Solve complex problems quickly and efficiently
- Able to communicate and work directly with customers, stakeholders, subject matter experts and colleagues across the organization
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