Practice Consultant Resume Sample
Sanford Bode
703 Zulauf Parks,
Dallas,
TX
+1 (555) 565 4909
Work Experience
Senior Best Practice Consultant
02/2016
-
PRESENT
Dallas, TX
- Accountable for successful deployment of UHC’s Clinical Support program at the practice level, including but not limited to, introducing and educating practices on the value/use of reporting tools and delivery of reports via UHC’s Physician Portal
- Work with the practice and Optum to align and integrate Optum care/disease management programs and population health services to augment the practice’s capabilities, support their care management efforts and add value to the patient care experience
- Assist in leading the growth of HNTB’s share of the toll market across the U.S. with a focus on the West
- Serve as the Chancellor of the HNTB National Toll Academy on Tolling and Program Management of toll facilities and lead HNTB’s Toll Education series including development of new programs
- Be a customer advocate - work with AWS engineering, business development, solution architect team to convey partner and enterprise customer feedback as input to AWS technology roadmaps and go-to-market strategies
- Deliver value - advise on delivery of Amazon Connect engagements with partners and enterprise customers in the commercial and public sectors
- Lead great people - help Area Practices attract top Workspaces talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills
- Work with all strategic clients operating large, highly secure corporate systems
- Work alongside the APJ professional services team to identify opportunities with the client and provide recommendations from a pre-sales perspective
Best Practice Consultant
09/2009
-
11/2015
Los Angeles, CA
- Consult with the clients on operational, strategic, and organizational challenges to their systems and own and drive these to resolution
- Work alongside the professional services team and own and drive key issues the professional services team faces
- Posses a strong understanding of the RSA Fraud Prevention Services portfolio in FSI and the underlying technologies, policies and procedures
- Develop / Implement / Maintain an EA - Enterprise Architecture Framework
- Lead the Development of an Enterprise Fraud Prevention Technology Blueprint / Roadmap
- Preparing solution design documents for solution configuration and development
- Lead the solution development process and ensuring that customer requests and needs are represented within the product
- Designing and deployment of enterprise solutions, including on-site implementations
Allergan Practice Consultant
02/2005
-
05/2009
Houston, TX
- Assisting with performing technical and competitive analysis of Fraud Prevention solutions, including performance, debugging and other operational metrics
- Strong knowledge of information security topics and Internet technology
- Resourceful and self-sufficient, ability to work independently, finding creative solutions and engaging resources as needed to complete the successful delivery of the projects
- Systems experience with Windows, Unix and Linux
- Development experience with Web services/SOAP, XML, Java, ASP, JavaScript, .NET technologies
- Expert level experience with one or more of the following: Apache, Tomcat, IIS, WebSphere, BEA Weblogic, Servlet Exec, Oracle & MS SQL Server
- Excellent presentation, workshop facilitation and interpersonal skills
- Very good verbal/written English skills
Education
Grand Valley State University
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Excellent organization, team-building, coaching and mentoring, project management and time management skills
- Excellent partnering skills including strength as a communicator and mentor
- Demonstrate effective consulting skills, facilitation, expertise and management leadership
- Strong communication, presentation and relationship building skills with clinical and non-clinical personnel
- Strong financial management and planning skills
- Strong analytical, statistical and problem-solving skills
- Strong Microsoft Excel and Visio skills required
How to write Practice Consultant Resume
Practice Consultant role is responsible for clinical, training, integration, litigation, security, architecture, reporting, design, consulting, research.
To write great resume for practice consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Practice Consultant Resume
The section contact information is important in your practice consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Practice Consultant Resume
The section work experience is an essential part of your practice consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous practice consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular practice consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Practice Consultant resume experience can include:
- A strong understanding of the economics linking inputs to outputs and the underlying value proposition
- Experience assessing customer needs and requirements, especially non-standard requests and problems, and responding or referring to appropriate resources
- Experience teaching, coaching, or mentoring others
- Experience conducting classroom training and/or seminar/workshop topics
- Hands-on individual with great attention to detail, high personal accountability, and strong drive to develop him/herself while learning our business model
- Demonstrate role model behavior regarding the core values of Integrity, Compassion, Relationships, Innovation, Performance
Education on a Practice Consultant Resume
Make sure to make education a priority on your practice consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your practice consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Practice Consultant Resume
When listing skills on your practice consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical practice consultant skills:
- Experience working effectively and partnering with others to contribute to a team environment
- Demonstrated experience in leading process improvement projects
- Continuously develop CCC expertise and personnel skills
- Proven experience with contact center solutions
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
- Proven experience with Workspaces solutions
List of Typical Experience For a Practice Consultant Resume
1
Experience For Best Practice Consultant Resume
- Demonstrate Open and Honest Communication
- Demonstrate leadership in the account selling process and provide long term competitive advantage
- Good knowledge of current processes and best practices in FRM
- Assist the sales team in identifying and valuing customer opportunities
- Manage communications and inform the sales and management teams of all consulting activity within target accounts
- Monitor performance of key accounts and manage resource allocation by utilizing the tools required to measure return on investment
- Works with provider office staff to operationalize strategies to improve
- Tracks and updates information to ensure performance metrics are met
2
Experience For Senior Best Practice Consultant Resume
- Collects data from practice charts or electronic medical record system to close quality gaps
- Coordinates meetings with provider practice staff or physician group
- Performs targeted quality control and quality assurance reviews of clients’ documentation and workflow
- Actively participates in daily team meetings, provide input on practice performance
- Understand UnitedHealth Group’s Pay For Performance culture
3
Experience For Senior Practice Consultant Resume
- Consults with clients on the most strategic technology projects within a practice area
- Collaborates with internal stakeholders, e.g., product management, development, sales, and senior management to define and support assigned practice area
- Maintains quality client relationships with both internal and external clients to gain referrals for new clients and achieve excellent client satisfaction and client loyalty
- Identifies business process improvements for increased efficiency and enhanced client experience
- Mentors and develops resources to grow practice knowledge among services organization
4
Experience For Leader Practice Consultant Resume
- Researches and resolves critical issues related to practice in a timely and professional manner
- Provides technical and business domain expertise
- Remain available / approachable
- Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and incentive programs focused on improving the quality of care for Medicare Advantage Members
- Develop comprehensive, provider-specific plans to increase their HEDIS performance, facilitate risk adjustment gap closure and improve their outcomes
- Access PCOR to identify risk adjustment opportunities and utilize other available reporting sources including but not limited to (InSite, Spotlight, Provider Scorecard) to analyze data and prioritize gap closure, identify trends and drive educational opportunities
- Coordinates and provides ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
5
Experience For Allergan Practice Consultant Resume
- Provide reporting to health plan leadership on progress of overall performance, MAPCPi, MCAIP, gap closure, and use of virtual administrative resources
- Develop clear pre-call meeting objectives and ensure timely communication and follow up with customers
- Conduct chart review quarterly and provide timely feedback to provider to implement change on a go forward basis
- Lead regular Stars and risk adjustment specific JOC meetings with provider groups to drive continual process improvement and achieve goals
- Partner with providers to engage in UnitedHealthcare member programs such as HouseCalls, clinic days, Navigate4Me
- Assesses current practice patterns and evaluates results of the initial assessment
- Establishes regular meetings to track progress
- Customer consultations and presentation
6
Experience For Regional Sterile Processing Practice Consultant Resume
- Manage the development, delivery and execution of specific service plans to key customers
- Provide direct consulting services within our defined service offering including the utilization of Allergan Access Level 2, financial benchmarking, personnel management, operational efficiency, as well as other pertinent practice management topics
- Monitor account utilization of Allergan Access Level 2 and provide on site training on the available resources to enhance the value of this resource within our account universe
- Understand the scope and availability of the services provided by our outside consulting resources and manage there efficient utilization within accounts
- Identify opportunities and speak at Community Based Education Programs and regional and/or national dermatology, plastic surgery or aesthetic conferences and meetings
- Sales team support and integration
7
Experience For Hedis Quality Practice Consultant Resume
- Conduct business management training and education for the sales and management teams on a routine basis through case study presentations, consulting services updates, one on one communication and account review
- Educate the Business Development Managers on consulting service programs through regional meeting presentations, workshops, and by encouraging their presence at customer consults when appropriate
- Encourage and initiate collaboration between Allergan Medical divisions
- Actively participate in training and development programs offered through The BSM Consulting Group, the APC team or Sales Training. This includes classroom sessions, and field training
- Pursue outside continuing education opportunities consistent with areas of opportunity determined by direct report
- Publish an agreed upon number of articles for newsletters, and journals
- Expense Allocation Management and Administration
- Prepare monthly and quarterly reports on key activity and circulate to direct report
8
Experience For Practice Consultant Leader Resume
- Support projects to ultimately support operational teams to meet or exceed service requirements and quality
- Lead project management and process redesign for FRM teams in all sites. Guide, recommend and coordinate process change and business projects across FRM required as a result of legislative, technical or system changes, client, and / or business concerns
- Identify process inefficiencies and inconsistencies and assist RFM Leaders in prioritizing process reviews including existing processes and procedures in search of potential gains in efficiency, reduction of risk, and improvement of client experience
- Excellent understanding of Sun Life Financial and, specifically, the FRM team
- Experience as a FRM team member
- Knowledge of GB, GRS, and Individual products
9
Experience For Workspaces Global Specialty Practice Consultant Resume
- Manage and represent RWO as business lead on complex or cross-functional initiatives
- Support the implementation of the Lean Management System (BWMS) across RWO
- Sound knowledge of project management techniques, tools and methodologies, PMP certification or equivalent is an asset
- Experience within the investment funds industry and proficient understanding of Retail Wealth products and business processes is a strong asset (Fixed Wealth – Payout Annuities & Structured Settlements, SLGI Mutual Funds & Sun GIF Segregated Funds)
- Background and experience in contact center technologies
- Conduct needs assessments to identify new opportunities
- Partner with subject matter experts to develop and review content that meets the needs of learners
10
Experience For Amazon Connect Global Specialty Practice Consultant Resume
- Knowledge of the primary AWS services
- Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure and contact center integration
- Travel includes regional meetings, travel to MOBs and medical centers and SDMC/Zion
- Knowledge of supportive housing and employment services with government and public agencies that support housing and employment programs/opportunities in Washington
- Current, unrestricted clinical license appropriate to field of specialty (RN, NP, PA, LCSW, LSW, etc.) as required
List of Typical Skills For a Practice Consultant Resume
1
Skills For Best Practice Consultant Resume
- Experience in the management, planning and implementation of transportation planning and tolling projects
- Support the development and upskilling of Best Practice Consultants and Best Practice Specialists
- Relentless pursuit in improving the customer experience
- Support the development and upskilling of Best Practice Consultants
- Relentless pursuit in improving the client experience
- Identify and co-ordinate soft skill training topics
- Experience appropriately applying policies and procedures to ensure successful compliance with internal and external guidelines
- Experience applying policies and procedures to ensure successful compliance with internal and external guidelines
- Experience with customer service issue resolution and relationship building
2
Skills For Senior Best Practice Consultant Resume
- Experience utilizing multiple computer systems/applications
- Strong knowledge of Medicare Advantage including Stars and risk adjustment
- Experience with Microsoft Office suite, including an advanced proficiency with MS Excel
- Excellent understanding of Sun Life Financial and, specifically, the Customer Care Centre
- Good understanding of Canadian Operations organization and key relationships
- Knowledge of Individual products and business processes is a strong asset
3
Skills For Senior Practice Consultant Resume
- Experience in Financial Protection products
- Advanced Level experience with MS Excel (formulas, pivot tables)
- Advanced Level experience with MS PowerPoint (create & edit presentations)
- Experience in Financial Protection products or related field
- Experience in the financial services industry
- Drive a car or motor vehicle with a valid driver’s license
- Experience as a GRS Customer Care Representative
4
Skills For Leader Practice Consultant Resume
- Strong operational knowledge and the ability to identify opportunities for efficiency
- Good knowledge of current processes and best practices in the CCC
- Flexibility and ability to prioritize to meet business objectives
- Staying current with market trends, topics and 3rd party vendors
- Willing to travel 30% to 50% or as needed
- Assist the sales and management teams in achieving sales and market growth objectives by providing consulting services to targeted account universe
5
Skills For Allergan Practice Consultant Resume
- Create and maintain learning material delivered on various mediums (wiki page, e-learning modules, job aids, emails, etc)
- Provides training and coaching on operational best practices
- Hands-on knowledge or training in Six Sigma, Lean or other process improvement methodologies
- Deliver Service Excellence to the CCC by managing designated projects and process redesign
- Responsible for the ongoing development of FRM expertise
- Act as a reliable resource and support to FRM and represent as a subject matter expert on projects/initiatives impacting FRM
- An ability to build context by pushing beyond "how things are done" to understand "why" and uncover root causes
6
Skills For Regional Sterile Processing Practice Consultant Resume
- A keen sense of how to optimize business productivity (eliminate waste, refine staffing models, value stream improvements, etc.)
- Hands-on knowledge and training of Six Sigma, Lean, CMMI or other process improvement methodologies
- Assist in the development and implementation of national training and education programs for all market segments
- Develop learning objectives for all initiatives and have measurable goals
- Conduct post-delivery evaluation to ensure training hits the mark
- An AS/BS in nursing
- Advanced Microsoft Excel (pivot tables, formulas) and Microsoft PowerPoint (creating presentations from scratch)
- Certified Risk Coder(CRC), Certified Professional Coder(CPC) or currently pursuing one of these certifications
- Balance of attention to detail with big picture understanding
7
Skills For Hedis Quality Practice Consultant Resume
- Improves the understanding and sensitivity to the unique needs of this population and the service providers
- Identify and analyze customer needs in light of the changing health care environment and stated practice goals and objectives
- Identify and develop consulting service opportunities and programs to support the goals of regional sales teams
- Successfully complete annual credentialing exam
- Manage individual consulting budget within annual allocation
8
Skills For Practice Consultant Leader Resume
- Manages remote connectivity to practices electronic medical record system, working with client and larger organization on account/user management
- Defines, maintains and enhances practice offering to support business objectives, strategic development roadmap and client business needs
- Designs, enhances and implements practice offering to support specific client requirements and address market opportunities
- Consults with sales, account management and client on the appropriate practice offering to meet specific client requirements and strategic business needs
- Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative
9
Skills For Workspaces Global Specialty Practice Consultant Resume
- Act as a trusted advisor and partner
- Support the implementation of the Lean Management System (BWMS) across the Insurance Operations
- Manage small to medium business projects
- Intermediate level knowledge of MS Excel, MS PowerPoint, MS Project, MS VISIO and SharePoint
- Knowledge of project management techniques, tools and methodologies, PMP certification or equivalent
- Knowledge of Individual products and business processes
- 2 roles are available
- Proactively drive changes in processes, systems and people behaviour to ensure continuous improvement on the CCC
10
Skills For Amazon Connect Global Specialty Practice Consultant Resume
- Support and partner with other Best Practice contacts, Operations, areas/leaders as required ensuring that consistent, efficient and effective processes and practices are in place to support the CCC
- Deliver project management solutions to business
- Expert level knowledge of MS Excel, MS PowerPoint, MS Project, MS SharePoint, and MS VISIO
- Support and partner with other Best Practice contacts, Operations contacts and leaders in other areas of the organization as required to ensure consistent, efficient and effective processes and practices are in place to support the FRM Department
- Work closely with areas outside of Group Operations (i.e. Best Practice Consultants, Business Projects & Solutions, Business Process, Analytics) to ensure smooth, consistent implementation of process change
List of Typical Responsibilities For a Practice Consultant Resume
1
Responsibilities For Best Practice Consultant Resume
- Experience in a position requiring communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
- Current, unrestricted clinical license appropriate to field of specialty (LVN/LPN, RN, NP, PA, LCSW, LSW, etc.) as required in the state of California
- Travel 75% within designated market
- Knowledge base of clinical standards of care and preventive health
- Knowledge of GB and GRS products
- Pro-active and results focused
- Act independently without step-by-step direction and at times without all information
- Recognized by peer group as a Subject Matter Expert (SME) on the practice specialty
- Creates ad-hoc reports
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