Practice Manager Resume Sample
Mathew Bradtke
705 Hayes Fall,
Dallas,
TX
+1 (555) 170 7667
Work Experience
Practice Manager
11/2015
-
PRESENT
Boston, MA
- New & expanded client relationships
- Revenue per relationship manager / banker
- End user adoption & satisfaction
- Success of platform upgrades
- System stability
- Program management: maintain high-end user adoption and productivity to maximize Key’s return-on-investment
- Extensive experience in managing JCAHO accredited physician office practices
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Senior Practice Manager
07/2012
-
06/2015
Houston, TX
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Works closely as part of Clinic/Site Management Team to align processes and clinic outcomes with ABQ Health Partner’s strategic plan
- Coordinates physicians’ call schedule with appropriate personnel
- Conducts or recommends progressive discipline and discharge proceedings when necessary. Partners with Human Resources Representative on performance and employee relations issues and counsel’s employees in resolving performance related problems
- Possess a thorough understanding of all facets (e.g. revenue cycle, productivity management, customer service, etc.) of practice management in outpatient, behavioral health clinic
- Remain current and savvy about the role of technology and its impact on behavioral health delivery models
- Value relationship-building and collaboration.
- Demonstrate ability to communicate at all levels in the organization through presentations as well as written, electronic and oral means
- Demonstrate leadership, ownership and accountability
Group Practice Manager, Cvpa
07/2006
-
06/2012
Detroit, MI
- Be an effective manager of people, processes and situations
- Delivering SCM revenue targets for the UK,
- Utilization of the SCM team
- Competence development for the SCM team, including completing the transition from on Premise to Cloud SCM applications,
- Customer success in the SCM space
- Experience in general management position, ideally in health care setting
- Practice management and 1 year progressive healthcare management experience
- Excellent strategic thinking skills, demonstrated resource management, and stewardship skills, strong team orientation, strong customer focus, demonstrated ability to lead/implement change activities, demonstrated skills in influencing through relationships, excellent financial analytical thinking skills and excellent oral and written communication skills
- Provides management of all day -to-day practice operations: staffing, personnel, patient throughput, equipment/supplies, IT, Bio-medical engineering, physician relations, marketing, and community relations.
Education
Kaplan University - Des Moines Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills and demonstrated organizational skills required
- Excellent organizational skills, communication, and interpersonal skills with the ability to build relationships at various levels
- Excellent organizational skills and complex problem-solving skills
- Technical skills or skills in IT advisory or IT Transformation to actively support the delivery of projects
- Outstanding Customer relationship management experience and collaboration skills in a consulting team leader role
- Outstanding customer relationship management, sales, delivery experience and collaboration skills
- Seeks out learning opportunities and continuing education to advance skill set which is demonstrated by attendance at two continuing education experiences.
How to write Practice Manager Resume
Practice Manager role is responsible for organizational, customer, leadership, interpersonal, computer, development, analytical, microsoft, business, training.
To write great resume for practice manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Practice Manager Resume
The section contact information is important in your practice manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Practice Manager Resume
The section work experience is an essential part of your practice manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous practice manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular practice manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Practice Manager resume experience can include:
- Strong interpersonal and collaboration skills; experience working with virtual and matrix teams
- Able to build and motivate a team and demonstrate good people management skills
- Seeks experiences that reflect current practice in order to maintain skills and competence in practice or role performance.
- This is a role for an ambitious, energetic and hardworking person with strong administrative skills and an eye for detail
- Strong communication skills and focus on delivering exceptional customer service are of equal importance
- Possesses excellent communication skills, working closely with executive leadership, physicians and customers
Education on a Practice Manager Resume
Make sure to make education a priority on your practice manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your practice manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Practice Manager Resume
When listing skills on your practice manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical practice manager skills:
- Demonstrated good working knowledge of computer skills and practice applications
- Demonstrated good computer skills and knowledge of office practice applications
- Good keyboarding skills and basic knowledge of Microsoft Works; previous EMR experience
- Proven leadership skills, including ability to bring forward opinions/ideas and to inspire others
- Relevant experience required, including at least 3 years prior management experience in a healthcare setting
- Strong interpersonal communication skills for team leadership, and external and internal communications
List of Typical Experience For a Practice Manager Resume
1
Experience For Senior Practice Manager Resume
- Excellent IT skills especially Excel/spreadsheet creation and use
- Billing certifications, knowledge of electronic billing, dental assisting experience, experience managing a medical/dental department or practice
- Prepare comprehensive reports to management on practice delivery and program participation, identifying skills gaps, system and training needs when required
- Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
- Training and capacity building with new and experienced staff
2
Experience For Agile Practice Manager Resume
- Responsible for establishing criteria, formulating projects/initiatives, owns executing on the projects/initiatives and assessing effectiveness of results
- Demonstrated ability to apply innovation in identifying problems and in proposing and implementing solutions
- Skill in using computer software to include word processing, spreadsheets, database and general accounting
- Experience in Program/Project Management OR a Senior level software application Consulting role with a consulting firm or leading software provider
- Skill in using computer software to include word-processing, spreadsheets, database and general accounting
- Human resource experience ie: hiring, firing, dealing with unions
- Experience in Program/Project Manager OR a senior level software application consulting role with a consulting firm or leading software provider
3
Experience For Group Practice Manager, Cvpa Resume
- Responsible for maintaining strong, positive relationships with the physicians and other providers practicing within the clinic.
- Experience in similar setting working with the public
- Experience working with the following regulatory requirements and strategic initiatives typically gained in Assessments
- Experience in medical billing and coding is required
- Create and maintain effective MI reporting, processes and controls relating to the recruitment process
- Proven track record in achieving outstanding sales results via the development of mutually beneficial relationships and networks
- Proven working knowledge of medical practice management and operations, including the roles and responsibilities of all positions within medical office
4
Experience For Practice Manager, Professional Services Resume
- Extensive experience in dealing with Sourcing Partners and recruitment
- Experience executing projects using Agile methodology
- Experience leading and/or managing a team
- Experience with Information Technologies with understanding of software engineering services and industry domain knowledge
- Sell and deliver enterprise level business case and technical projects consisting of 5 to 20 experienced consultants with budgets exceeding $1M+
5
Experience For Practice Manager, Neuroscience Resume
- Practice Management consulting experience managing enterprise teams level IT projects across multiple industries
- Experience working for a Cloud company or having managed an implementation team/practice and associated P&L highly desirable
- Experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
- Experience in systems applications consulting, with a consulting firm or software provider
- Current or past experience assessing/auditing customers on PCI DSS, ISO 27001, HIPAA, HITRUST, FedRAMP, FISMA or NIST/DoD frameworks
- Experience building common compliance frameworks as well as mapping between different compliance requirements
6
Experience For Practice Manager, Urology Services DV Resume
- Practice and Engagement Management consulting experience managing enterprise level IT projects across multiple industries
- Three (3) years of previous nursing and direct reports leadership experience in an outpatient or occupational clinical setting
- Maintains associate professional records that provide evidence of competency and lifelong learning.
- Ensures staff is prioritizing work appropriately
- Maintains an excellent working relationship with the medical profession, providers, and other health related facilities and organizations
- Direct or related experience, including 3 years supervisory
- Extensive architecture and/or consulting experience in Financial Services across multiple domains
- Experience using AWS platform services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc
7
Experience For Ambulatory Practice Manager Resume
- Facilitates and promotes communications and solid working relationships among client hospitals, physicians, and EmCare
- Maintains a good public relations program that serves the best interest of the practice and the community alike
- Strong attention to detail and the ability to self-manage and work on your own initiative
- Developing and growing the team and onboarding of new Consultants including support of recruiting
- Scheduling and tracking diagnostic testing and specialty referrals
8
Experience For Practice Manager Oahu, HI Resume
- Using knowledge of access to meet needs of patient while best utilizing the multiple types of ways patients can interact with their healthcare team
- Tracking and addressing no shows and cancellations
- Including generating after visit summaries
- Providing request reporting to the office manager
- Mentoring and coaching staff/practice managers with individual growth and individual accountability to improve career track goals
- Staffing and training of the clinic support team
- Developing and maintaining key internal and external stakeholder relationships
- Understanding of strategic and operational issues facing hospital and health system HR departments
- Working closely with Sales, Solution Consulting and Program Management to create or give input to offers for Professional Services Architecture
9
Experience For AWS Practice Manager Resume
- Managing Architecture projects and taking commercial responsibility
- Working knowledge of Medical terminology and coding EMR systems software and hardware implementation and maintenance
- Scheduling and organization of staff; generation of work orders and supply requests
- Directs all billing and collecting procedures, including reviewing records, proper medical coding and adherence to billing regulations
- Maintain a comprehensive understanding of practice operations including: scheduling; registration; authorization/referral and billing/coding functions
- Develops staff through coaching, mentoring, rewarding, training and guiding
- Ensures that billing data is entered accurately, consulting with the Billing Clinicians and/or Compliance regarding diagnosis and procedure codes as needed
- Facilitate monthly health center meetings with health center staff and key stakeholder including setting the agenda, preparing of meeting materials, etc
- Strategic thinking, planning and problem solving
10
Experience For Assistant Practice Manager Resume
- Develops annual plans for the Practice, including Marketing, Revenue, Staffing, and Sales
- Works with Sirius Marketing to produce marketing collateral and website content for existing and new service offerings
- Coordinates related functions and physician information to complete recruiting, scheduling, credentialing, and enrollment process
- Work with the Consulting Delivery Management organization to review staffing assignments and assist in staffing decisions for engagements
- Responsible for growth and farming targets and responsible for cross selling and upselling
List of Typical Skills For a Practice Manager Resume
1
Skills For Senior Practice Manager Resume
- Demonstrated strong computer skills, including proficiency in word-processing, spreadsheet, and advanced computer applications (i.e. database or presentations)
- Demonstrated excellent organizational, decision making, communication, conflict resolution and interpersonal skills
- Demonstrated strong interpersonal skillsand the ability to developcollaborative relationships
- Experienced people manager with good interpersonal and conflict resolution skills
- Excellent organization skills and demonstrated ability to maintain confidentiality of patient information
- Customer Satisfaction Skills / Personalized Service Skills
- Demonstrates ability to make independent decisions, results oriented with strong analytical and organizational skills
- Strong communicat skills and ability to collaborate with various internal and external staff to build strong relationship and achieve results
2
Skills For Agile Practice Manager Resume
- Negotiation skills and professional written / verbal communication skills
- High-level of skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects and customers
- Effective analytical, problem solving skills and sound decision-making
- Demonstrates the ability to utilize critical thinking and apply sound clinical judgment and assessment skills for decision-making
- Demonstrated leadership ability, critical thinking ability, problem solving skills and ability to make independent decisions
- Be an exceptional communicator and use your influencing skills to broker strong relationships
- Strong supervisory & coaching skills
3
Skills For Group Practice Manager, Cvpa Resume
- Selects colleagues for transfer, promotion, and special training to ensure most effective utilization of individual skills and staff development
- Establish staffing schedules that support the clinical program, effective care delivery, and manages costs effectively
- Strong pc skills including, but not limited to, all Microsoft products and practice management / EHR software
- High-level of skill communicating effectively across internal and external organizations
- Strong leadership, organisational, planning skills
- Have strong organizational skills to manage office workload and patient flow
- Strong time management, presentation and computer skills
- In possession of excellent leadership and interpersonal skills
- Excellent Communication (both written & oral) skills
4
Skills For Practice Manager, Professional Services Resume
- Strong verbal and written communications skills, business fluent in local language and in English
- Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workloads
- Excellent communication skills to interface with clients and internal stakeholders
- Excellent verbal and written communication, presentation, and negotiation skills
- Experience: 4 or more years experience in a physician or medical office required. Lead or supervisory experience required
- Demonstrated project leadership and staff management skills
- Experience: 6 or more years experience in a physician or medical office required Lead or supervisory experience required
5
Skills For Practice Manager, Neuroscience Resume
- Effective written and verbal communication, presentation skills, and ability to communicate complex information to diverse audiences
- Excellent computer skills
- Three – five years’ progressive experience in a healthcare environment, with an emphasis on day-to-day administrative supervisory skills
- Strong budget and financial analysis skills,
- Demonstrated Physician relationship skills
- Develop and administer the tools required to effectively measure practitioner skill assessments
- Excellent communication and project management skills, ability to meet deadlines and targets
6
Skills For Practice Manager, Urology Services DV Resume
- Outstanding interpersonal skills and ability to independently manage large and complex organizational units with varying needs
- Writing skills: Ability to take accurate and complete messages, and to generate brief letters
- Deep and strong understanding of Marketing (+5yrs experience) in customer centric marketing – direct marketing, loyalty, B2B, B2C
- Systems skills including Microsoft Office Suite, scheduling, billing systems and EMR
- Experience in a customer focused organization. Experience supervising, coaching and developing staff
- Skill in developing and maintaining effective relationships with medical and administrative staff, providers, patients, and the public
- Demonstrated experience successfully leading and delivering Professional Services
- IT skills including LMR, clinical messaging, IDX, BICS, e-mail, Microsoft word
- Experience in and customer-facing positions as a professional services leader. Previous revenue management and forecasting experience
7
Skills For Ambulatory Practice Manager Resume
- Skill in developing and maintaining effective relationships with medical and with administrative staff, patients and the public
- Trong experience in defining & implement Digital testing offerings and solutions across domains
- Experience working within a Physician Practice; 2+ years of experience in a Management and/or Supervisory role
- Well-developed and sophisticated analytical and problem-solving skills
- Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications
- Demonstrated experience in proposaldevelopment and writing
- Exceptional consulting and delivery management skills
8
Skills For Practice Manager Oahu, HI Resume
- Insure employees have appropriate training and other resources to perform their jobs and develop additional skills
- Plan alignment taking account of development opportunities, suitable skills and allocation to support delivery of the programmes
- Maintain an overview at all times of Project Manager alignment ensuring the best balance between perm and flex resource and optimisation of skills
- Implementation experience with e-Commerce and a good understanding of integration, data, customization, and other e-Commerce implementation related principles
- Initiative and ability to work independently, lead/work in teams, and dealing persuasively and effectively with all levels throughout the organization
- Proven leadership experience; ability to develop and motivate a team; working knowledge of healthcare industry
9
Skills For AWS Practice Manager Resume
- Proven Professional Services Delivery Practice leadership including significant revenue responsibility and staff management experience
- Organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and Customers
- Proficient computer and EMR skills including, but not limited to, Microsoft Office suite applications such as Word and
- Five (5) years in related healthcare experience including 3 years of supervisory experience
- 7) Analytic and quantitative skills are needed to design and produce financial and clinical reports to make resource-planning decisions
- Supervise staff, monitor and prioritize work flow, and provide effective training and guidance
- Consultative skills – understanding of the services engagement model
- Proven experience of managing teams of people
- Experience working within a Medical and/or Physician Office; 5+ years of experience in a Management role
10
Skills For Assistant Practice Manager Resume
- Action orientated and organisational skills
- Work effectively with staff, patients, public, and external agencies
- 9 Collaborates with the Quality Manager to develop a plan for co-workers to increase skills and competencies
- Effectively perform a client-facing role with C-level / senior IT and Business management
- Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently
List of Typical Responsibilities For a Practice Manager Resume
1
Responsibilities For Senior Practice Manager Resume
- Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary
- Engage with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery
- Communicate effectively with senior management and physicians, providing regular updates on operations
- Build a consulting team and strategy to effectively execute business plan
- Working knowledge of life sciences compliance and computer systems validation requirements
- Creating an unparalleled experience for our patients and their families
- Manage consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning
- Experience in hiring, developing and leading IT consultants
- Excellent at team building and motivating people
2
Responsibilities For Agile Practice Manager Resume
- Experience in proposing and selling high value Professional Services engagements
- Experience in business development in a finance practice setting
- Previous management experience or at least Team Leader with certain responsibilities of developing a team
- Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a team
- Experience working closely with sales in a pre-sales environment
- Demonstrated ability to develop and implement communication and marketing plans
- Ensure consulting engagements provide excellent client satisfaction and client loyalty
3
Responsibilities For Group Practice Manager, Cvpa Resume
- Strong business acumen with a demonstrable knowledge of identifying potential value creation
- Facilitates a strong working relationship between support staff and physicians
- Ensure effective utilization of resources on billable projects, asset development, sales support and thought leadership
- Understanding of Marketing Technologies, such as the Unica Suite, Marketo, or Eloqua and an understanding of Coremetrics/Digital Analytics
- Understanding Teradata’s technical and sales strategies
- Planning, execution, and excellence of the delivery of integration and consultative work to the team’s customer base
- Responding to requests from patients, families, and co-workers in person, by phone and by e-mail
- Including shared medical appointments and e-visits
- Willing to travel up to 20% (or as needed)
4
Responsibilities For Practice Manager, Professional Services Resume
- Accesses staff’s ongoing training needs, develops and implements training programs to address needs
- Manage a Professional Services business with all its aspects of pipeline management, forecasting, selling, resource planning, delivery, and cost recovery
- Track record of owning and achieving business targets around bookings, revenue, margin, utilization, customer satisfaction and hiring
- Collaborates with building/construction managers, architects, and contractors to review and monitor building plans and building progress
- Provide budgeting and forecasting assistance
- Mentor, develop and evaluate employee performance; Help consultants set and achieve personal goals through mentoring and coaching
- Manage website content editing, assist with marketing plan development
- Oversees the development of promotional activities for the site including brochure development, community based marketing, and web site updates
- Participates in Ambulatory Departmental planning initiatives, including administrative retreat, work groups and subcommittees
5
Responsibilities For Practice Manager, Neuroscience Resume
- Direct and coordinate ail patient scheduling and registration, as well as provider scheduling on Axium and/or lOX
- Prepare weekly schedule for staff ensuring proper staffing to support daily office operations
- Prepare for patient visits by providing patients with all necessary information and completing all necessary tasks
- Continuously improving scheduling templates
- Delivering Consulting / Professional Services
- Support winning work through maximising additional/repeat/follow-on work from clients. Help drive innovation in service offerings
- Provide resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times
- Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes and practices
- Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully
6
Responsibilities For Practice Manager, Urology Services DV Resume
- Manage TI budget and reporting for Labor, non-labor, and vendor spend
- Implements process improvement strategies while engaging staff members to enhance and improve efficiencies
- Acts as a resource regarding the enforcement and practices of departmental policies and procedures
- Responds to and resolves immediate problems within the department. Reports on-going problems to the Ambulatory Administrator
- Identify opportunities for operational improvement and assist in the development and rollout of new consulting methods, tools, and offerings
- Perform new hire on-boarding
7
Responsibilities For Ambulatory Practice Manager Resume
- Technical Emphasis: Data warehousing, Big Data, data integration, ETL, database (SQL Server, Oracle, Teradata, DB2, others)
- Office cleaning and maintenance○
- Regional or National technical reputation for delivering contaminated land and/or hydrogeological services, a drive for innovation and continuous improvement
- 1 Understands HIPAA and the regulations accompanying it. Ensures all staff is in compliance with HIPAA
- 2 Assures compliance with NCQA, OSHA, CLIA, and/or other accrediting agencies, infection control, hazardous material and quality assurance standards
- 11.2 Keeps employees informed of relevant concerns and new or changed policies or procedures during regular meetings
- Acts as resource for physicians regarding administrative and benefits issues/questions
8
Responsibilities For Practice Manager Oahu, HI Resume
- Prepare, monitor and control the clinic's operating budget as directed
- Continually seek to improve appointment scheduling, telephone and data input activity
- Facilitation of patient follow-up and recall. This includes developing an adequate recall system in conjunction with the providers
- Office cleaning and maintenance○ Verify practice invoices
- Develops, maintains and teaches training program for new employees
- Implement procedures for enhancing levels of service and quality
- Continuously updating contact information and preferences
- Continuously updating attribution to correct practitioner
9
Responsibilities For AWS Practice Manager Resume
- Determines if retraining is necessary
- Support Practice strategy to drive technical best practice, knowledge sharing, and process standardisation /optimisation across practice group
- Support the Practice in establishing resource demand based on pipeline of opportunities
- Support PM/PDs in ensuring that business activity conforms to the
- Develop consulting offerings to address market opportunities
- Nurture relationships, defines consulting engagements to support relationship needs and sells the initiative
- Lead the development of a continuous feedback process for practitioners to identify process improvements
- Develop and provide input into technology processes utilizing industry standard methodologies and best practices ensuring ongoing improvements align with industry standards. Provide ongoing support and monitor the stability of assigned processes
10
Responsibilities For Assistant Practice Manager Resume
- Good IT systems knowledge
- Experience with customer databases and data design and analytics
- Strong cross-culture insight and adaptability
- Collect and aggregate business forecasts
- Confidence, flexibility and high personal responsibility
- Oversees all practice operations. Responsible for overall coordination of staff involved in clinical and administrative activities. Organizes and oversees work schedules for optimal utilization of staff to meet the patients’ needs. Develops and implements appropriate systems, policies and procedures to ensure efficient processing of work
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