Process Trainer Resume Sample
Annie Johnston
53955 Luna Ridges,
New York,
NY
+1 (555) 716 4897
Work Experience
Business Process Trainer Manager
05/2018
-
PRESENT
Philadelphia, PA
- Reinforce ITW Welding brand attributes and ensure those attributes are embedded in all interactions
- Create a motivating and energetic environment that supports a team environment
- Maintain & enhance a supportive structure to enhance team effectiveness for distributors & accounts for emerging sales opportunities and support
- Maintain a deep understanding of individual trainer skills, process and product knowledge
- Assist in the development, testing and communication of operational procedures to ensure quality and productivity standards are being met
- Contribute to our training strategies and initiatives
- Conduct effective delivery of course content through a combination of methods, including; classroom facilitation, webinar, video and e-learning programs to meet each courses objective
- Coordinate needed training sessions through regular communication with the sales team to understand training needs in the market and develop a schedule of courses that fit the needs of the market
Process Trainer
04/2011
-
02/2018
Boston, MA
- Develop new courses as needed on markets and core products. Collaborate with sales team and divisional personnel to complete a formal and informal training needs analysis, determine training objectives, course design, and ensure proper topics and collateral are used during training
- Be a subject matter expert on courses and products. Work with all ITW Welding divisions to keep up to date on top products, value proposition, market position, key benefits and product operation
- Coordinate equipment and materials for training to ensure each training center has the necessary equipment, filler metals, coupons, shielding gas and safety equipment in place for each training course
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employee work practices
- Partner with other functions to assess and identify training gaps (strengths and weaknesses) and develop a training plan to meet the needs of our business partners
- Partner with other Process Trainers to maintain current classroom materials and teaching aids to keep courses up to date with current processes and products
- Participate in objective setting, plan development and performance review of plant performance
- Ensure that process operators are adequately trained, equipped and motivated, so that total manufacturing objectives can be accomplished in a safe, timely and cost-effective manner
Chlorine Process Trainer
04/2005
-
10/2010
Phoenix, AZ
- Communicate regularly with all process operators, both individually and as a group, to ensure consistent operation among the shifts
- Provide feedback for employee performance reviews based on job descriptions to determine competency, knowledge and contribution of the process operators
- Maintain and update operating procedures and training manuals for process operations. Ensure that all process operators are trained on the most updated version of the operating procedures
- Work with the Operations Manager to provide expectations and parameters to lead operators for plant production
- Review the operation of the plant to monitor production and quality, anticipate solving problems in a timely manner, and identify opportunities for improvement
- Prepare and review Standard Operating Procedures for the plant and use these to train new plant operators
- Provide field training for newly hired operators including safety considerations, plant layout, process flow, process instrumentation diagrams, unit operations, chemicals involved, digital control system (DCS) and quality control requirements
- Maintain adequate records for training purposes
- Provide written reports on progress of operator training
Education
Lindenwood University - Belleville Campus
1999 - 2004
Engineer's Degree in Mass Communications
Professional Skills
- Delivery of up-skilling. Refresher, soft skills training predominantly to the Advisor (B2) population to increase performance, motivation and morale
- Excellent listening and rapport building skills
- Good analytical ability and excellent communication skills
- Strong leadership, organization, and planning skills
- Displays superb customer service skills and capabilities
- Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access)
- Preferably 2-3 yrs experienced employees specializing in Training & Development
How to write Process Trainer Resume
Process Trainer role is responsible for training, microsoft, english, telecommunications, planning, reporting, manufacturing, design, digital, travel.
To write great resume for process trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Trainer Resume
The section contact information is important in your process trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Trainer Resume
The section work experience is an essential part of your process trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Trainer resume experience can include:
- Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
- Conduct training needs assessments prior to the planning and implementation of the general training schedule. Maintain all relevant training materials
- Self-starter with strong commitment towards taking initiative, being proactive and contribute with a positive attitude on the working environment
- Possesses effective delivery/training techniques and methods
- Previous experience within a facilitation role desirable
- Experience within the environment of customer relationship management
Education on a Process Trainer Resume
Make sure to make education a priority on your process trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Trainer Resume
When listing skills on your process trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process trainer skills:
- Outgoing and able to coach & communicate, with both excellent verbal and written communication skills
- Strong presentation and course creation skills
- Able to control interactions with clients using persuasion and influencing skills
- High personal confidence and ability to be assertive when necessary.Can be direct as well as diplomatic.Can handle conflict effectively
- High personal confidence and ability to be assertive when necessary. Can be direct as well as diplomatic. Can handle conflict effectively
- Develop and implement programs and action to improve KPI’s and client satisfaction through consistent process implementation and soft-skills
List of Typical Experience For a Process Trainer Resume
1
Experience For Product Process Trainer Resume
- Work independently, with excellent time management skills and ability to prioritize and manage multiple projects at once
- Very good English language skills and competent in the use of PC applications (MS Office suite or equivalent)
- Provide effective feedback and follow-up on learner’s progress
- Able to constantly re-assess material to improve its effectiveness
- Experience in Hydrocracker, Hydrogen Production, or Delayed Cocker Units operation
- Proven ability to develop a plan to meet objectives
- Good Level of MS PPT knowledge
- Professional experience in Content Management field
2
Experience For Chlorine Process Trainer Resume
- Provides support to peers in the group and cooperates with all stakeholders
- Training scores are consistent and exceed efficiency <4 on a scale of 1-5
- Responsible to identify the training needs, plan the training programs, execute the training plans, create training reports and present to stake holders
- Review all manufacturing documentation, assembly, inspection, test, packaging procedures and provide feedback
- Identify training needs accurately and communicate training needs to all stakeholders
- Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc
- Ensure city, county, state, and federal regulations relating to process operations are met at all times
3
Experience For Business Process Trainer Manager Resume
- Assist the Operations Manager and EH&S Manager in maintaining, and enforcing the safety program for all process operations; review safety records to uphold standards of maximum safety for all process operators,
- Coordinate the operations progression and simulator training programs to support the development of Refinery operations personnel
- Coordinate training and development events to support completion of the Company development program
- Maintain and update Company Employee’s Personal to ensure recording of personnel development
- Compile and follow-up on attendee Course Evaluation Reports to support QA/QC of training Vendors and events
4
Experience For Regional Process Trainer Resume
- Identify Process Re-engineering/transformational opportunities and participate in the initiatives
- Designs learning for both traditional instructor-led and virtual classes
- Understand the current standard and new processes in detail to support training requirements across various functional teams in Digital Data Services org
- Revise the processes documents, identify the knowledge gaps, support Process Leads in completing the documents
- When underutilized use the capacity to support the production teams by directly involving in the classification/enrichment process
5
Experience For Business Process Trainer Resume
- Support broader level processes for Commodity and Supplier enrichment operations during spike
- B.Sc. in Chemical Engineering or equivalent
- Represent ITW by supporting core values:Integrity, Respect, Trust, Shared Risk, and Simplicity
- Represent ITW by supporting core values: Integrity, Respect, Trust, Shared Risk, and Simplicity
- Implement programs and procedures required to ensure plant cleanliness
- Provide leadership in the absence of the Operations Manager
- To work closely with Reed’s Business Change Managers and Central Information Management (CIT) to ensure that training needs are met for any application change delivered to the organization
6
Experience For Senior Process Trainer Resume
- Performance evaluation of trainees
- Facilitate the learning process of the trainees by delivering the course curriculum and training them so as to help them acquire necessary skills for the account
- Lead / supervise all aspects of Training excellence with emphasis on continuing to improve operating results and
- Providing Operational floor management by assiting trainees who weer endorsed to production at least on their 1st 30 days , making appropriate decisions and regular
- Works with MOC owners to ensure that training requirements for individual MOC’s are achieved
- Develops a systematic training program to support the production team in achieving the individual targets aimed at delivering the specified Service Level Agreements at all times
- Ensures that the relevant training materials are always kept updated
- Conducts system and process training as required by the business needs (new hires training, refresher courses etc.) in conjunction with the team schedules on the floor
7
Experience For Support Center Process Trainer Resume
- Extends assistance to other site trainers for training needs
- Able to assess, support, develop and motivate all learning participants
- Of this role comprises content creation – blended and pure play e-learning
- Of this role is training delivery -
- Responsible for the creation and execution of a development program within Damco Process to ensure end-to-end process competence
- Coordinates closely with Process Managers, Team Managers, Team Leaders and Subject Matter Experts to identify training needs/gap, schedule refresher training in a timely manner, and assist team to be familiar with the system and process
- Advanced knowledge in MS Office applications ( esp. PowerPoint)
8
Experience For Systems & Process Trainer Resume
- Able to work under pressure and deal positively with difficult situations
- Adaptability to focus on urgent issues
- Test the system’s new functionalities in pre-production environment; provide test result and feedback to management
- Oversees the execution of the Operator Development Scheme, works with OJTs to identify and resolve issues to support the development of operations personnel as per IDP
- Perform inspection of product during the production process as required
- Assist in developing improvement methods and practices to increase quality and productivity
- Extend follow- up support on the floor to sustain learning and improve performance
9
Experience For Manufacturing Process Trainer Resume
- Develop content to meet ongoing needs in the form of refresher courses, quick studies, etc. with use of appropriate methodology
- Translate business requirements into training requirements
- Provide relevant information and advice to support the development of a sound departmental business plan
- Ensure the business processes and work activities, relevant to position, are executed in compliance with the Company policy, procedures and best practice to achieve the business objectives in a safe, efficient and cost effective manner
- Conduct a periodic review and update of training materials and develops new training programs as required
- Maintain awareness of external training courses and suitability for the development of Company personnel
- Compiles a monthly training man-hours report of actual against plan for concerned parties
- Lead, motivate, develop and assess the assigned team to achieve business objectives and grow capability
10
Experience For Senior Associate / Tl-process Trainer Resume
- Work closely with the operations OJTs to support the progress of operations personnel as per IDP
- Coordinate an in-house English language program and arranges for Primary English Test to certify employees’ language ability
- Perform timely and accurate transactions of workflow in ERP system
- Participate in inventory cycle counts, variance investigation and reconciliation
- Understanding of teaching methodology, processes, learning theories and inter-personal and group dynamics to deliver training program, as well as relevant tools
List of Typical Skills For a Process Trainer Resume
1
Skills For Product Process Trainer Resume
- Learning and Development of new employees’ materials (New Products roll out, Refresher, Technical workshops, soft-skill courses)
- To complete voice/ process coaching initiatives to maximize the effectiveness of Communications and Culture Training/ process training
- Experience creating Computer Based Training/WebEx courses highly desired
- Loves analyzing issues and devising efficiencies to better the client experience
- Lending operations experience (preferably back-office lending)
- Operationally efficient and cost effective allocation of training resources
- Assess effectiveness of delivery with Training Manager to update/upgrade materials accordingly
2
Skills For Chlorine Process Trainer Resume
- Multitask and prioritize tasks
- Train new hires (Customer service & soft skill)
- Relevant domain & BPO Industry experience
- Training experience, a financial industry background and the ability to travel up to 40%
- Experience in Commissioning, and Start-up
3
Skills For Business Process Trainer Manager Resume
- Relevant business training experience
- Experience within a Technical Support Center Environment
- Financial operations experience
- Training resources includes but not exhaustive of Trainers, training rooms, printing material, stationery and transport spend
- Training needs analysis; module preparation, revision and review; coaching
- Understanding common computer hardware and technical terminology
4
Skills For Regional Process Trainer Resume
- Knowledge of learning principles and learning styles - ability to adapt training delivery according to audience
- Liaise with the Administration Department to ensure availability of training and meeting rooms, transport, training aids and other essential arrangements
- Responsible for the collation, maintenance and subsequent reporting of all and/or any data relating to Training team
- Collation of training data pertaining to Induction, C&C, Process Training
- Be concise in delivering a presentation while meeting the learning objectives
5
Skills For Business Process Trainer Resume
- Able to differentiate between Facilitating, Teaching and Coaching
- Provide refresher training and calibration sessions for existing employees
- Displays patience and dedication to bring trainees up the learning curve
- Find and deploy ways to optimally utilizing training resources
- Accurate and timely data reporting via training decks and dashboards
- To contribute to the overall training plan (C&C and Process Training)
- To ensure individual training profiles within My Performance Learning & Talent (PLT) are kept up to date and new colleagues are added to the system
6
Skills For Senior Process Trainer Resume
- Analyse how training materials have ‘landed’ with required audience and adapt style accordingly to maximize impact and learning
- Training delivery and/or one-to-one coaching
- Knowledge of instructional design theory, learning principles, traditional and modern training methods, tools and techniques
- Competency in common computing technologies, including Microsoft Outlook, Word, PowerPoint, Excel, Adobe PDF etc
- Travel to regional training facilities to deliver classroom training, 50-75% estimated travel
- To support the Training Manager in identification of training module enhancement
- Provides verbal and written feedback to New Hires/PSR’s regarding performance in the training room environment
7
Skills For Support Center Process Trainer Resume
- Identify learning opportunities and develop ‘Learning Plans’ and materials to fill these gaps
- Understand that 'Facilitating Learning' does not begin and end in the classroom
- Participates in the Product Support Managers regarding updates on new products, developments and other related matters
- Participates in meetings regarding updates on new products, developments and other related matters
- Schedule, coordinate and administer process trainings, ensure delivery of a training plan
8
Skills For Systems & Process Trainer Resume
- Provide face to face coaching session
- Manage all training documentation as required
- Design training content as required
- To lead Business Continuity Management on behalf of Training team
- Ensure infrastructure of training rooms are maintained as per standards across all BSS sites at all times
- Responsible for maintaining the scores, completion dates and results for all compliance trainings
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
9
Skills For Manufacturing Process Trainer Resume
- Comfortable in engaging the client on discussion about current performance and improvement ideas
- Intermediate Operating System knowledge (Apple and Windows Vista,7,8)
- Support in delivery of key new project/initiative training to identified colleagues
- Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained
- Ensure training delivery standards are maintained and improved in line with feedback (Stakeholders, Customers, EOS)
- To work on any special projects determined by Training Manager
10
Skills For Senior Associate / Tl-process Trainer Resume
- Collate and document all evaluation reports from training delivered and generate reports as required
- An affinity for teamwork and relationship building
- Creative thinker excited to grow our learning solutions offerings
- To provide administrative, logistical and analytical MI related support to Training team
- Structure and deliver a training session with clearly identified objectives
List of Typical Responsibilities For a Process Trainer Resume
1
Responsibilities For Product Process Trainer Resume
- Work closely with the quality team to ensure consistency
- Understand and use basic analytical methods to identify problems for simple client scenarios and to recommend solutions
- Education and other requirement2 – 3 years of working experience in a service desk environment, with at least 1 years of experience in a training function preferably as a Trainer
- Transition Coordination – Process definition & documentation
- Process & SLA Compliance
- Customer Interaction – Escalation management
- Work closely with Process Leads to understand the new processes and help them in developing documentation that would be used to train the workforce on new processes
- Responsible to communicate, follow-up, escalate and report on all aspects of the end-end processes training program
2
Responsibilities For Chlorine Process Trainer Resume
- Effective collaboration with Senior Leaders, Process Leads, Delivery Managers and Teams on Process documents & Training material maintenance, changes, approvals and storage
- Self-sufficient to own and track the work schedules to meet the Timelines & SLAs with timely communication and escalations
- Present complex information to a variety of audiences (hourly and salaried)
- Understanding of banking and financial services industries and products, including but not limited to: general ledger setup and processing, financial reporting, business intelligence reporting and basic banking principles
- Designs modules and develops session plans based on reference materials given on product guides, presentation materials and handouts to customize it to their agents’ needs
- Designs modules and develops session plans based on reference materials given by Virgin Media on product guides, presentation materials and handouts to customize it to their agents’ needs
3
Responsibilities For Business Process Trainer Manager Resume
- Identifies and recommends training and development learning interventions that have to be designed to respond to the learning need of the new entrants as well as for existing agents based on their QA rating
- Designs modules and develops session plans based on reference materials given by the company on product guides, presentation materials and handouts to customize it to their agents’ needs
- Constructs and develops procedures or spiels and Standard Operating Procedures based on documents from Quality Assurance to be implemented on the floor for employees’ adherence and proper guidance
- Recommend and facilitate development of Super user’s for Global systems of Damco
- Test the system’s new functionalities in pre-production environment; provide test result and feedback
- Ensures that company policies are executed accordingly
4
Responsibilities For Regional Process Trainer Resume
- Able to pick up on new things quickly
- Attention to detail to ensure accuracy
- Provide developmental feedback to the trainees on a regular basis
- Conducts needs assessment and determines an appropriate program to meet the needs
- Reconcile ID creation and deletion data
- Responsible for data conciliation - to include, but not exhaustive of Compliance, Audit and ID’s
5
Responsibilities For Business Process Trainer Resume
- Comply with the BSS Incentive policy and provide incentive calculations as per defined SLA’s
- Knowledge of various mobile devices (Apple, Android, Windows)
- Familiarity with RDC (Remote Desktop Connection)
- Support Communications and Culture Trainers in the review of Training Needs Analysis, helping determine material content to support performance improvement across BSS and operational areas, linking to development plans
- Ensure adherence to all BSS standards, certifications and audits
- Graduate from a reputed institute or university in any discipline (BA, B SC, B Com, BBM, BHM etc)
6
Responsibilities For Senior Process Trainer Resume
- Undergraduates and results awaited can also apply
- Work proactively with members of the team/business to enhance materials to ensure BSS is recognized as the ‘Centre of Excellence’
- Supplier Enrichment knowledge
- Support the End to End Collateral team. Deal with complex and standard requests to agreed levels of To support the Training Manager in the realization of initiatives which leverage new productivity gains, enhance the customer experience, improve call quality, improve performance, improve customer satisfaction results and improve Employee Opinion Survey as a appropriate
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