IT Trainer Resume Sample
Kari Zemlak
475 Daphne Glen,
Chicago,
IL
+1 (555) 443 1863
Work Experience
Senior IT Trainer
01/2018
-
PRESENT
Phoenix, AZ
- Partnering with IT leadership to provide accurate, relevant, and effective training
- Formatting the content and delivery of Initial and Ongoing training for multiple roles
- Facilitating Initial and Ongoing training for various roles
- Exploring and utilizing relevant third party resources such as Pluralsight
- Cross training IT team members on other roles within IT as necessary
- Acting as a mentor to IT team members, providing 1-on-1 shadow/coaching sessions
- Collaborating with fellow trainers within IT and other areas to help our teams fulfill their training needs
- Administer and document basic skills assessments and competency exams
IT Trainer
12/2010
-
12/2017
Philadelphia, PA
- Design, promote, deliver and evaluate IT training and orientation programs to the Firm’s staff and attorneys
- Troubleshoot and provide end-user support related to software issues; track and resolve tickets in the service center system based on internal ticket resolution guidelines
- Work with IT and administrative leadership to identify training priorities and strategies
- Collaborate with IT project teams to evaluate and test system upgrade functionality, create process manuals and develop training programs and communications associated with the project roll out
- Create training schedules, materials and reference guidelines, including visual aids, online learning modules, course handouts, communications and invitations
- Manage the training classroom environment, including motivating participants, maintaining focus and adapting training style to meet the needs of participants
- Maintain Firm-wide and local office training schedules
Direct Hire IT Trainer
12/2003
-
06/2010
Houston, TX
- Prepare and analyze training progress reports and summarize findings for team management
- Perform end-user training utilizing the various Health System supported tools such as WebEx, PC Anywhere, VNC, Adobe, and MS Office Suite (Word, Excel, Publisher, Power Point and Outlook) in an Online or Classroom environment for small to medium groups as well as via phone and Email as defined to effectively meet business needs
- Intermediate to high level of knowledge of St Joseph Heritage Healthcare’s practice management system’s (GE Flowcast) Enterprise Wide Scheduling module to include front and back office workflow as well as managing provider templates within both IDX and Advanced Web
- Intermediate to high level of knowledge of St Joseph Heritage Healthcare’s EHR system as a front or back office user and/or provider
- Basic knowledge and use of credit card collection system (Authorize.Net), appointment reminder system (TeleVox), and/or insurance verification system (MPV)
- Basic user knowledge of Active Directory for login and Outlook
- Perform end-user training using appropriate tools and methods, assisting users in effectively utilizing systems to effectively meet business needs
- Work in collaboration with clinical staff, support services staff, project managers and educational staff from other departments to design courses and/or appropriate learning materials for users of Ambulatory Solutions
Education
University of Central Florida
1998 - 2002
Bachelor's Degree in English
Professional Skills
- Excellent verbal and written communication skills for interaction at all experience levels
- Related experience; prior experience with facilitating and creating training, preferably in a technical environment
- Experience of designing and delivering IT skills training courses to a wide range of users
- Strong communication skills (oral and written); confident/comfortable speaking to an audience
- Strong organizational skills and work ethics
- Proven experience of delivering training using a blended learning approach
- Proven experience of teaching or assessing in an ICT environment
How to write IT Trainer Resume
IT Trainer role is responsible for training, basic, design, reporting, finance, credit, litigation, security, research, telecom.
To write great resume for it trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Trainer Resume
The section contact information is important in your it trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Trainer Resume
The section work experience is an essential part of your it trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Trainer resume experience can include:
- Excellent communication, prioritisation and organisational skills
- Exhibits strong organization skills and attention to detail
- Effective feedback skills
- Conduct specialized training, e.g. new employee orientation, mock-up and basic computer skills
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Proven work experience as a IT Trainer, Trainer, Training Facilitator or similar role
Education on an IT Trainer Resume
Make sure to make education a priority on your it trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Trainer Resume
When listing skills on your it trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it trainer skills:
- Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
- Creative skills to design interesting, informative presentations and tailored training sessions,
- Organisational skills to plan and schedule training courses as well as own workload to meet potentially conflicting deadlines
- Strong customer service focus with a strong commitment to providing superior customer service
- Experience Procedure writing experience
- Experience Strategic planning experience
List of Typical Experience For an IT Trainer Resume
1
Experience For Senior IT Trainer Resume
- Experience in training, learning and development; corporate training or instructional design roles
- Occupational experience of training or assessing
- Demonstrated acumen/ability with State government methodologies
- Creating, maintaining and delivering in classroom and video recorded sessions
- Provide training data to the L&D Manager and make suggestions to improve the IT training offering and service on a continuous basis
- Deliver functional training programs according to BSS Training Plan Timeline
2
Experience For IT Trainer Days Resume
- Manage customers – course participants in the learning situation before, during, and after each training event
- Work with System Engineering Process Group (SEPG) team on delivery and training of new or improved program assets
- The Judiciary is seeking an IT Trainer to serve as the Judiciary’s Lead Trainer for the Pretrial Services Program’s electronic monitoring function
- Conduct classroom training, demonstrations, one-on-one training, meetings, conferences, and workshops
- Assists in developing training campaigns for new IT product rollouts
- Develops of training materials for audiences external to the IT department, including all WGU staff and WGU students
- Write and update training manuals and handouts for training purposes
- Conduct training sessions covering specified tasks, tools or procedures, as requested
- Devise and conduct learning needs analysis to identify the IT training needs within the organisation
3
Experience For Senior Epic-it Trainer Resume
- Performs expert-level development and delivery of training programs and related materials in support of customer training objectives
- Embrace information technology concepts becoming a recognized subject matter expert in the field in which he/she is training
- Follow all quality assurance processes, including change management and testing efforts
- Knowledge of adult learning theory and ability to apply principles in a computer training environment
- Work independently to design training classes including course structure and lesson plans
- Participate as project team member in software implementation planning and execution related to end-user training
- Maintain training rooms at various locations to include space scheduling and equipment operability
- Self-starting, critical thinking, attention to detail
4
Experience For Direct Hire IT Trainer Resume
- Develop and maintain fluency with new and existing applications and operational workflows. Assist other trainers with their application knowledge development
- Work closely with IS Application Analysts to keep abreast of newly adopted functionality, workflow changes and additional training opportunities
- Utilize the St. Joseph Way of performance improvement: Notice abnormalities and communicate them right away. Follow standard work processes and work with team to continuously improve standards
- Provide instruction on the firm’s initiatives, software, hardware and best practices via live classroom training, remote training, webinars and individual coaching
- Design and implement training within the customer’s environment
- Includes just in time training for processes and develop and manage criteria for internal project manager certification for novice project managers
- Provide lunch and learn session for broad mentoring of project managers
5
Experience For IT Trainer Senior KP Healthconnect Resume
- Create video training on all appropriate material
- Work with management to create strategic training approach and plans for project managers
- Track strategic training attendees
- Develop multimedia visual aids and presentations. Create testing and evaluation processes
- Acts as product owner of WGU’s employee Learning Management System
- Map out annual training plans for administration and legal staff
- Research and recommend new training methods, like gamification
- Perform tier 1 remote troubleshooting through diagnostic techniques and pertinent questions when necessary
- To design, produce and maintain all training materials as appropriate for the intended audience and their level of technical knowledge
6
Experience For IT Trainer Senior Resume
- Analyse the IT training needs of all staff within the organisation
- Conduct direct training sessions for all staff on a wide range of software applications
- Track and report all training delivered to the business
- Keep up to date with relevant systems, software and where appropriate programming languages used within the organisation
- Provide one-to-one training support as and when required
7
Experience For IT Trainer Resume
- Advanced knowledge of MS Office 2007 / 2010 (Including PowerPoint, Excel and Access)
- Consult with project managers, business users or leadership to determine training needs and expectations
- Deliver customer training on our bespoke software solution both on the customers site and via remote Webex sessions
- Deliver internal team training on new releases
- Create reports and extracts from the Learning Management System, as necessary
8
Experience For Senior IT Trainer Resume
- Enters issues with training environments, classroom technology, and documentation into designated trackers
- Occasional travel required to interact with Division personnel and/or attend meetings or educational training
- Proficient in use of: word processing, spreadsheets and presentation software
- Proficiency with Learning Management System administrative functions and build
- Knowledgeable about adult learning methodologies
- A quick thinking, self-starter; able to work both independently and collaboratively as part of team
- A1 or TAQA, PTTLS or equivalent teaching qualification
- Develop and maintain enterprise-wide training plan for USAP applications in collaboration with IT and program stakeholders
9
Experience For IT Trainer Days Resume
- Facilitate interactions with departments throughout the USAP to identify technical training needs for various teams
- Schedule and conduct all internal IT training classes as well as maintain attendance records and student feedback results
- Provide Train-the-Trainer instruction for ASC Subject Matter Experts (SME) to ensure consistent training practices across the enterprise
- MS Windows and Macintosh operating systems
- This is a DIRECT PLACEMENT opportunity
- Handle course documentation & feedback in accordance with ISO 27001
- Gather feedback from after each educational session
- Identify and suggest possible improvements on procedures
10
Experience For Senior Epic-it Trainer Resume
- To train and support staff in the use of technology and help them recognise information as an organisational asset. To deliver improved access to clean and consistent information while maintaining necessary protection and confidentiality for sensitive information
- To train system users through the identified and analysed training needs, delivering appropriate training sessions to end users
- To enable and support the workforce to engage and understand “System Processes”
- To oversee the day to day operational aspects of the training environment, including health and safety of participants and ensuring their training environment is safe
- To work with operational staff to develop processes which are specific and unique to their core business, supporting the continual assessment, analysis and review of these processes over time to regain any lost efficiencies
- To present and deliver training of new software to users as required and create new training materials in line with existing and new business processes
- To uphold and implement policies and procedures of the Unity and its customers; including customer care, data protection, ICT, finance and health and safety policies
- To undertake continuous professional development and to be aware of new developments, legislation, initiatives, guidelines, policies and procedures as appropriate to the role
List of Typical Skills For an IT Trainer Resume
1
Skills For Senior IT Trainer Resume
- Proven experience in the creation of materials using a variety of mediums
- Interpersonal skills to establish working relationships with staff of all levels across the organisation, and others in partnership with the organisation
- Demonstrated success in a customer service/client experience role
- Good knowledge of Telecom background (preferably BSS experience)
- Written and oral communication skills (Verbal and non-verbal) in English and Russian(fluent)
- Effectively pass knowledge and learning information to others
- Excellent Windows XP / Vista / Windows 7 experience
- ELearning authoring experience
- Training experience is mandatory
2
Skills For IT Trainer Days Resume
- Experience delivering live training/creating online learning (e-learning)
- Skilled in a variety of training methodologies and delivery styles, including but not limited to classroom, webinar, desk side, videos, and recorded eLearning
- Experience assisting and leading training for site specific and/or nationwide specific rollouts of multiple releases
- Experience in a professional environment, developing and designing technical training programs
- Experience leading training teams and with training software (nice to have)
- Experience creating training documentation and/or online training programs
- Strong aptitude in educating or training
- Adapt training content to a wide audience of varying job roles and skill levels
- Experience in delivering software training to non-IT users
3
Skills For Senior Epic-it Trainer Resume
- Create end user buy-in for the assigned applications by facilitating a positive training and support experience
- Experience with learning program design tools e.g., Captivate, Articulate, Inkling, Brainshark
- Collate training feedback to monitor, evaluate and review quality and effectiveness of training, assessment and outcomes of courses delivered
- Develop training programs (to include QRV's, QRC's, and training guides) to enhance knowledge and skill, as well as to support business objectives
- Develop effective training program materials utilizing a variety of media
- Experience of interacting with global teams
- Training/development experience
4
Skills For Direct Hire IT Trainer Resume
- Experience with Third Party Logistics, Warehousing, and Supply Chain
- Experience writing technical documents for a 3PL organization
- Demonstrate at least a basic level of understanding of the assigned applications’ design
- Always be “on-stage”, and demonstrate a client first mentality by providing warm interactions, consistent follow-up, and ownership of issues presented to them
- Experience in Program Development and Learning Impact analysis
- Experience with technical training
- Experience project management theory training
5
Skills For IT Trainer Senior KP Healthconnect Resume
- Experience customer Service training
- Experience Technical Writing
- Experience with e-learning platforms
- To evaluate and review the effectiveness of training and process updates
- Execute training evaluations (or surveys) to determine overall effectiveness of programs and to make improvements
- Experience with development of training programs that integrate information technology solutions with end user workflow and process design
- Help coach less experienced team members regarding professional growth and development opportunities
- Support experience
- Demonstrate advanced knowledge of system workflows
6
Skills For IT Trainer Senior Resume
- Demonstrates extensive knowledge of health care business operations, management practices and principles
- Experience with data analysis tools e.g., Alteryx, Tableau, Power BI
- Experience with Microsoft Office (specifically Word, Excel and PowerPoint),
- Experience creating online training tutorials using video development software (IE: Camtasia, Captivate)
- Experience delivering training in a classroom setting
- At least one year of direct experience training Epic applications in a classroom setting
7
Skills For IT Trainer Resume
- Good working knowledge of teaching technology to staff in a business environment ,
- Good working knowledge of teaching technology to staff in a business environment
- Significant experience of teaching groups of 10 to 15 learners
- Experience of producing and delivering presentations and training sessions to a variety of audiences tailored to their needs
- Experience of using a wide range of ICT packages and systems to achieve business objectives, including Microsoft products
8
Skills For Senior IT Trainer Resume
- An appropriate training qualification, such as City & Guilds, or an equivalent level of experience
- Extensive knowledge and experience of using Microsoft Word and PowerPoint
- Develop strong relationships with business customers to develop course materials and receive feedback
- Managing the design and production of training materials assuring compliance, accurate delivery and reproduction as required
- Monitoring, managing and reporting on the costs of production and delivery within the budget set by Manager where applicable
- Processing new joiner training ensuring Associates are booked on to the earliest available courses
9
Skills For IT Trainer Days Resume
- Delivering core systems training to all new starters as required
- ELearning software and on-line training tools
- Delivering bespoke system courses as required on main user applications
- Providing support to business teams in all London Market/Company initiatives
- Working knowledge of data collection, analysis and statistical techniques
10
Skills For Senior Epic-it Trainer Resume
- Training is mostly in the UK & Ireland, with Europe also possible
- Creating strategic training plans for program within client and assisting with Project and Product Quality Assurance (PPQA) activities
- Understanding of general computing, but not technical
- The delivery of specialist training in the other areas of SQS’s training portfolio including
- Delivers onboarding of IT staff, as well as delivering continued education for existing employees
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, and professional development classes)
List of Typical Responsibilities For an IT Trainer Resume
1
Responsibilities For Senior IT Trainer Resume
- Flexible Team player skills
- Observe and report employee progress and program effectiveness
- Participates in other IT Training activities specifically in the following key training functions
- Deliver end user training utilizing training materials
- Assist the Team Lead in schedule creation and implementation for all major training rollouts and normally recurring training
- Devise suitable surveys learning needs analysis to identify the IT training needs within the organisation
- Develop training coursework including creation of technical classes
- Ensure training delivery is timely, relevant and appropriate to the audience being trained
2
Responsibilities For IT Trainer Days Resume
- Able to gather, examine and analyse organisational and departmental training needs
- Produce clear and concise training materials
- Provide training consultation and support to various special projects and initiatives
- Develop and/or customize customer learning programs
- Travel to a location for two week assignment with overall project lasting 2-3 months
3
Responsibilities For Senior Epic-it Trainer Resume
- Knowledge of adult learning principles (pedagogy)
- Identify training needs that is aligned to company's vision
- Adhere to the documented Training Rollout Plan and suggest updates as necessary
- Assist the Team Lead to conduct follow-up studies of all completed training to evaluate and measure results
- Modify training programs as needed
- Participate in major updates of training materials
4
Responsibilities For Direct Hire IT Trainer Resume
- Recommend training needs within the organization
- Stay informed about new training methodologies and suggest their use as appropriate
- Develops, organizes, and conducts technical training and educational programs for customer personnel
- Design, organise, set up and deliver courses to meet the IT needs of all staff
- Prepare training materials, such as QRC's, videos, or training user guide to assist employees with problems concerning "how to" perform specific tasks related to their positions
- Willingness to face new challenges
- Responsible for the conduct of technical training to all users in assigned area of responsibility including the generic offerings (e.g. new joiner requirements), role based training skills set development, reinforcement sessions and all other needs that maybe identified from time to time based on local business need
- Interfaces with IT Service Delivery Manager to review support requests and identify training opportunities
5
Responsibilities For IT Trainer Senior KP Healthconnect Resume
- Provide end user walk around support
- Conduct educational programs in information technology and systems
- Develops and subsequently updates course documentation on a regular basis to ensure timeliness and relevance
- Adhere to security policies and procedures related to systems, equipment, facilities, and infrastructure
- Intermediate level familiarity in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Word)
- Certification in either EpicCare Ambulatory or EpicCare Inpatient Procedural Orders applications
- Creative researcher with high energy and curiosity about new topics
- Work well with all types of people in a multi-cultural environment
6
Responsibilities For IT Trainer Senior Resume
- Advanced user-level knowledge of Microsoft Office Suite
- Strong time management skills and ability to perform the primary functions of the position with minimal supervision in an environment of often changing priorities
- Knowledge of GE Centricity Business (IDX) or Allscripts (TouchWorks) Enterprise EHR basic system set-up desired
- Certification in either EpicCare Ambulatory or EpicCare Inpatient Procedural Orders applications or credentialing in at least one Epic application by another Epic hospital
- Extensive knowledge around all Microsoft products - MS Office, particularly, PowerPoint and SharePoint and in Adobe Suite, like Photoshop
- Proficient in Camtasia, GoAnimate, and Articulate
- Mainly road based role with some office based work as well
- Training – lead classroom training sessions (in-person) or via web conference; perform white glove treatment for executives; deliver targeted training on more advanced topics
7
Responsibilities For IT Trainer Resume
- Training materials development - develop training materials, handouts, communications, and resources; write knowledge base articles; create short training videos
- Expertise – stay current on emerging cloud-based technologies, especially Microsoft O365; assist with testing, troubleshooting, and hands on experience with patches and releases; act as an O365 evangelist and maximize the company’s productivity and collaboration initiatives
- Partner with management - partner with supervisors/managers to define training strategies and specific training needs and execute them; proactively work with management team to identify and resolve issues
- Experience with the following software: IBM Maximo, Permuta Defense Ready
- Assists in the evaluation of training through class evaluations to measure the success of course objectives and/or program effectiveness
- We’re seeking a motivated and customer-oriented IT Trainer to provide multi-disciplined training to a large government customer
- Present training programs using various delivery methods (both in-person and virtual)
8
Responsibilities For Senior IT Trainer Resume
- Our training courses are five days or less
- Provide dedicated support to new physicians going live on the Epic system
- Identify new ideas that add value to the services rendered by the IT Training Team
- Coordinate and present multiple training sessions and use the latest tools to do so
- Collaborate with teams and clients to develop training content and materials
- Conduct training on IT software, hardware, systems and networks
9
Responsibilities For IT Trainer Days Resume
- Align business requirements with training documentation
- Develop an understanding of how future state business processes mean for the end user
- Travel to client sites across the country to deliver on-site training
- Travel to client sites across the country to deliver on-site training. (about 50% for 9 months)
- GCSE in Math’s and English at grade C or above
- As an IT trainer
10
Responsibilities For Senior Epic-it Trainer Resume
- Delivers basic lesson plans and curriculum utilizing more advanced knowledge of specified training needs and effectiveness of methods as individual training and group instruction as assigned by the Information Technology Trainer
- Documents basic issues and workflow changes during training sessions and reports information as appropriate
- Provides application support and troubleshooting to end users. Documents end-user issues and reports issues to Information Technology Trainer
- Experience using learning management systems, with understanding of how the systems can be leveraged to facilitate end user training delivery, course registration, competency testing and related functions
- Processing and providing summary reports, in conjunction with management, from evaluation feedback in order to assure quality of training and associate satisfaction
- MS Office knowledge to advance level
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