Product Support Resume Sample
Boyd Sanford
307 Edmond Motorway,
Detroit,
MI
+1 (555) 162 9077
Work Experience
Senior Product Support Specialist
09/2015
-
PRESENT
Phoenix, AZ
- A+, Cisco, CCNA, JNCP, and Microsoft certifications are encouraged
- Assists agencies on problems relating to the products’ functional and technical usage
- Manage customer experience impacting thousands of instructors and more than half a million students
- Play key role in the overall transformation of digital in the organization, and defining the strategy for growing the business and taking new market share based on the addressable market
- Develop new system to measure customer retention via the use of digital products
- Management of internal team, in addition to management of outside vendor and agency relationships
- Assist customer’s IT staff to ensure that performance expectations and needs are met
- Working knowledge of DNS, Email hosting and client / server configurations, Web hosting
Technical Product Support
11/2011
-
05/2015
Dallas, TX
- Excellent communication skills are required, both written and verbal
- Expertise within the product offering and the environments they operate
- Responsible for providing technical support to GXS customers via phone and/or electronic format for various GXS products and services
- Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of GXS products within the established guidelines
- Display end to end case ownership, from the time the problem is reported until the resolution is delivered to the customer
- When necessary, the technical support specialist needs to work with internal GXS teams to satisfy the customer’s needs
- Adhere to the internal business processes set by the leadership team
Product Support Intern
05/2006
-
08/2011
Boston, MA
- Working Knowledge of network security protocols, firewalls, and VPN configuration and troubleshooting required
- Working knowledge of Microsoft Office applications, including Word, Excel, Visio, and PowerPoint required
- Working knowledge of standard network protocols like SMTP, POP, SNMP, telnet, SSH, FTP, TFTP, DHCP
- Expert knowledge of Windows platforms with a working knowledge of both UNIX and LINUX platforms
- Demonstrated knowledge and understanding of medical devices related to active photopheresis systems in a critical care environment including patient monitoring, user support and training
- A demonstrated ability to understand technical information related to medical devices with strong attention to detail , quality and GDP practices
- Communication and interpersonal skills with a demonstrated ability to communicate ideas and information. Daily contact with confused, concerned or irate customers is the norm-confident demeanor and poise is required
Education
University of Northern Virginia
2000 - 2005
Bachelor's Degree in Information Technology
Professional Skills
- Excellent communication skills and writing skills. Be able to interact with customers in a professional - courteous, polite, and respectful manner
- Excellent customer service skills, including superior written and verbal communication skills
- Excellent verbal and written communication skills. Great collaboration and interpersonal skills
- Possess good technical writing and oralcommunication skills, and possess strong people and change agent skills
- Outstanding researching and writing skills with an empathetic nature and active listening skills
- Exceptional computer skills as well as prior experience in an office setting
- Good communication and organizational skills required. Proficient problem solving skills
How to write Product Support Resume
Product Support role is responsible for customer, microsoft, troubleshooting, computer, interpersonal, analytical, technical, english, organizational, software.
To write great resume for product support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Support Resume
The section contact information is important in your product support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Support Resume
The section work experience is an essential part of your product support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Support resume experience can include:
- Excellent customer focus and communication skills (oral/written) and problem solving/analytical skills
- Exceptional computer skills, including Microsoft Excel/Word/Outlook, as well as prior experience in an office setting
- Demonstrating strong organizational and communication skills
- Document procedures, release notes, and write customer-facing communications; strong writing skills are a necessity
- Experience in coaching and developing a team to take on new skills and work in new processes or technology environments
- Demonstrated problem solving skills and analytical ability
Education on a Product Support Resume
Make sure to make education a priority on your product support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Support Resume
When listing skills on your product support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product support skills:
- Excellent verbal communication skills and general writing skills
- Good math skills and basic computer skills
- Exceptional customer service skills and good PC skills
- Excellent organizational skills and detail-oriented approach to problem solving/prioritization
- Excellent ability to work on own initiative or in a team environment with excellent time management skills
- Demonstrated excellent personal relations/customer skills in person and via telephone.Search Jobs US
List of Typical Experience For a Product Support Resume
1
Experience For Technical Product Support Resume
- Strong analytical skills for effective analysis of warranty data trends and patterns
- Possesses strong analytical skills; can see patterns, be a fast thinker and a good decision maker
- Strong troubleshooting and analytical skills to identify and resolve application issues
- Prior contact center experience and excellent phone etiquette
- Excellent phone and communication skills
- Good interpersonal, communication, organizational, and client service skills
- Possess demonstrated verbal and written communication skills and presentation abilities
- Good and direct communication skills are needed
2
Experience For Senior Product Support Specialist Resume
- Good customer focus and communication skills (oral/written)
- Excellent communication skills in English and German, both written and spoken
- Excellent oral and written English and Portuguese or Italian communication and presentation skills.(Required)
- Well developed and proven people leadership skills
- Excellent communication skills in French and English. Able to work internationally
- Excellent verbal communications and customer skills
- Coordinate the investigation and resolution of simultaneous customer warranty issues through effective time management and organizational skills
- Excellent project management skills, and decisive decision maker
3
Experience For Product Support Rep Resume
- Excellent interpersonal skills; both verbal and written
- Excellent computer skills with knowledge of Microsoft Office including Word, Excel, PowerPoint, Access, Oracle and SharePoint
- Experience sourcing and skillfully manipulating both internal and external data sets
- Demonstrated experience developing and presenting business cases
- Communicate effectively with underwriting, sales and customers while providing basic operations
- Experience leading new business developmentteams within proven results
4
Experience For Product Support Agent Resume
- Effectively communicate and interact with both functional and technical personnel in solving complex business and technical problems
- Experience developing the Validation package (URS, FS, DS, IQ, PQ and OQ)
- Effectively represent both the PSM team and the user on a regular basis to internal cross-functional stakeholders, including Product and Engineering
- Proven experience in writing support documentation required
- Applicable data management, information technology experience or relevant experience
- Confident Microsoft skills - Outlook, Excel, Word, PowerPoint, Access
- Detail-oriented and able to own, organize and prioritize workloads to handle multiple top priorities
5
Experience For Product Support Senior Manager Resume
- Understand competitors' products and strategies. Effectively communicate this information with the field, department, and other functional areas
- Proficient/Bilingual English communication skills, both oral and written
- Experience with documentation and good documentation practice
- Related product experience or strong product knowledge
- Adaptable and ability to prioritize multiple high-priority customer cases
6
Experience For Product Support Eng Resume
- Technical service experience, preferably in related industries (less than 1 year considered with demonstrated technical aptitude),
- Adaptable and possesses the ability to prioritize multiple high-priority customer cases
- Proven experience within a Wealth Management firm or wrap platform provider
- Field service or technical support experience and demonstrated knowledge of a broad range of products across multiple product lines
- Demonstrate strong work ethic, dependability and initiative
- Involvement in support requests that require higher level of technical expertise and customer service skills
7
Experience For Senior Product Support Manager Resume
- Strong evidence of communicating across to peers and up to senior management
- Demonstrated experience in presenting supportability plans to both internal senior leadership and external/customer leadership
- Ensure that customer issues are responded to promptly and effectively
- Communicate promptly and effectively to customers to meet their onsite and other applicable needs
- Technical skills in areas such as: middleware technology and security solutions (WLS, SOA, ADF, IDE, Java, XML, SQL, SSO/OAM/OID) and/or Oracle applications
8
Experience For Shift Product Support Resume
- Intermediate level competence in computer skills; Excel, Word and Outlook
- Validate the adequacy and suitability of service manuals prior to release
- Gain ‘Skills Certification’ in assigned product support areas
- Experience: 3-7 years of experience in a technical discipline
- Prior experience and knowledge of HP's product range - specifically the PageWide Web Press (PWP) portoflio
9
Experience For Director, Product Support Resume
- Utilizes research skills to troubleshoot customer problems. Provides follow up calls to ensure customer satisfaction
- Bilingual, Spanish speaking and writing skills required
- Provides technical support and communicates effectively to convey the complex technical information
- Methodologies: Agile, UMLAdvanced MS Office skills
- Working knowledge of UNIX environment with good understanding of Shell Scripting
10
Experience For Associate Product Support Resume
- Developing customer journey mapping to assess customer needs and pain points as it relates to the digital experience
- Partnering with other lines of business to develop roadmap and long-term vision for our digital customer experience services
- Creating documentation (i.e. use cases and requirements) for technical resources to support user experience design and development
- Leading cross-functional teams to execute both small- and large-scale initiatives that enhance the customer experience within our digital platforms
- Maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism
- Experience with designing, developing, anddelivering product support services
List of Typical Skills For a Product Support Resume
1
Skills For Technical Product Support Resume
- Intermediate to advanced desktop and mobile computing skills, working knowledge of internet browsing and searching Intermediate Microsoft Office skills
- Have built effective customer facing support programs that drive a good customer experience and effective low effort resolution
- Strategic thinking with strong analytical/problem-solving skills
- Strong financial and resource planning acumen with previous proven experience managing budget management processes, preferable on a global scale
- Demonstrated ability to solve complex problems of electrical-mechanical equipment utilizing detailed troubleshooting skills
- Be patient, have strong interest in tasks which need many kinds of skills (interaction, logical thinking, solution design, customer support, Etc.)
- Excellent communication skills, both written and verbal, with the ability to converse with clients of varying technical knowledge
- Successfully prioritise a high volume of work effectively whilst meeting customer expectations
- Excellent computer skills with knowledge of Microsoft Office including Word, Excel, PowerPoint, and SharePoint, and Oracle-based programs
2
Skills For Senior Product Support Specialist Resume
- Experience and skills in programming and/or product development
- Experience working in a help desk or customer support environment Other Knowledge, Skills,
- Corporate customers support experience and familiar with the corporate IT environment.Strong hands on experience on Server, Networking and Storage
- Excellent communication skills (verbal, written & interpersonal)
- O Excellent communication skills
- Proven Analytical and Decision making skills
- Strong proficiency in PC skills including Microsoft Excel
3
Skills For Product Support Rep Resume
- Excellent communication skills, including presentation and negotiation
- Desire to work in a collaborative environment; strong relationship-building skills
- Strong analytical and organizational skills and ability to work in a team environments
- Strong problem solving and software troubleshooting skills
- Effectively communicate technical issues, prioritize them and enjoy working with customers
- Presenting - Develops and delivers clear and effective presentations, skillfully addressing difficult questions and managing the audience
- Troubleshooting and technical skills
- Writing - Consistently and effectively reviews all written correspondences before they are disseminated
4
Skills For Product Support Agent Resume
- Windows Programming experience; including Visual Studio experience
- Demonstrated track record of building strong, collaborative relationships and influencing stakeholders across a diverse range of functions and geographies
- Extensive customer service experience and a proven track record supporting enterprise software applications and their underlying infrastructure
- Experience partnering with development, sales, success, and marketing organizations to improve the customer experience
- Experience in managing a large diverse staff and a proven ability to lead a team
5
Skills For Product Support Senior Manager Resume
- Prior Experience in Supporting Hosted Solutions would be an added advantage
- Communicate effectively with several areas in the company such as sales, engineering, service, parts, etc
- Experience with enterprise software and influencing stakeholders thru experience and past delivery patterns
- Communicate effectively regarding areas of the ADP products
- Football, ping pong and/or pool skills not required but appreciated
- Business experience; or equivalent combination of education, training and experience
- Analytical skills and the ability to extract requirements via interfacing with stakeholders
- Manages and assists a group of Support Specialists/Engineers with different skillsets in performing their daily tasks
6
Skills For Product Support Eng Resume
- Experience in managing a large diverse staff and a proven ability to team build
- Tools and skills training
- Understand Honeywell's business goals and effectively balances customer needs versus Honeywell's interests; identifies potential business growth opportunities
- Prior experience with Hyperion EPM products
- Proficient keyboard and oral and written communication skills
- Effectively interact with business managers, compliance personnel, and customers
7
Skills For Senior Product Support Manager Resume
- Resiliency to effectively deal with job stress and upset customers
- Demonstrated skill in developing and conducting training required
- Prior customer service experience in a professional setting
- Technical troubleshooting skills of large RDBMS like Oracle with sound knowledge of SQL
- Working knowledge and experience in one of the GDS (Sabre, Galileo, Amadeus), travel industry operations and/or corporate business practices
- Providing accurate information to the game team, customer experience team and QA department around support for the game
8
Skills For Shift Product Support Resume
- Communicating issues, document fixes, and build reactive content with customer experience and community for live service incidents
- Communicating issues, document fixes and build reactive content with Customer Experience and community for live service incidents
- Providing accurate information to the game teams at EA Canada, Customer Experience team and QA departments around support for the studio’s products
- Experience with selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships
- Experience creating training documents and providing training
- Strong working relationship with development, sustaining and other engineering teams. Able to work Sales/Services colleagues to win customers
- Customer focus with a demonstrated aptitude for researching, troubleshooting and resolving complex business and technical problems
9
Skills For Director, Product Support Resume
- Experience installing, troubleshooting, and maintaining technology components
- Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
- Experience with advanced IETM techniques (graphics and text) and standard including 3D modeling, XMLSGLM, and Unstructured text
- Experience with Logistics (i.e. warehouse shipping/receiving)
- Experience with advanced IETM techniques (graphics and text) and standard including 3D modeling, XML/SGML, and Unstructured text
- Experience with real-time operating systems (RTOS), embedded programming, processor/board architecture and design
- Experience of managing a portfolio of projects to delivery and understanding of best practice in project delivery
10
Skills For Associate Product Support Resume
- Experience supporting software products or a related function in financial services, banking, and brokerage/securities industry
- Experience using CRM and issue tracking tools like Salesforce and TFS (Team Foundation Server)
- Experience configuring and maintaining Windows Server environments associated tool and utilities
- Experience supporting remote and mobile users and computing/communications
- Experience configuring and maintaining Windows Server 2000/2003/2008 associated tool and utilities
- Demonstrated success managing and developing non-exempt level positions
- Experience integrating with data integration including data defects
- Experience in maintaining IT hardware including but not limited to: POS, PC, printers, AP’s, servers, network switches, and handheld devices
- Experienced in installing and setting up printers for users
List of Typical Responsibilities For a Product Support Resume
1
Responsibilities For Technical Product Support Resume
- A hard worker with the ability to work autonomously with strong time management skills
- Effectively articulate complex information to a variety of technical and non technical customers
- World-class customer service focus and interpersonal skills
- Uses good judgement to make sound decisions in identifying, resolving & escalating issues when necessary
- Experience troubleshooting software, hardware, database and networking problems
- Excellent team player supporting and interacting with other members of a shared responsibility team
- Experience managing large user bases, and interacting with customers
- Experience balancing workload by knowing when to work independently, and delegate to internal resources
2
Responsibilities For Senior Product Support Specialist Resume
- Experience with statistical and data analyses (e.g. significance testing, regression modeling, factor analysis, etc.), or with SQL and Excel
- Demonstrate accountability for ensuring cross functional integration to meet business needs, contributing to the development of the overall business strategy
- IT skill set including background with IP addresses, operating systems, Windows and Mac environment
- Experience diagnosing and resolving technical problems
- Ensure documentation package is audited by Scotia Leasing Operations prior to releasing documentation for execution
- Experience navigating Raytheon businessdevelopment gating process
3
Responsibilities For Product Support Rep Resume
- Preferably experienced user of Autodesk Manufacturing products and CAD software
- Experience working in game development, and knowledge of the game development process
- Management experience, ideally in a role involving product management, strategy or operations
- Knowledge and troubleshooting experience of core Java and XML standards to support complex enterprise software
- Several years of working experience within a related field
- Experience leading enterprise software customer support teams and operations
- Good Product knowledge & Understanding
- Previous travel agency experience or understanding of travel agency processes
4
Responsibilities For Product Support Agent Resume
- At least one (1) year of experience in mechanical or electrical troubleshooting, and equipment repairs
- Specific experience with Motors, Controls, PLC’s, hydraulics, steel work and/or rigging is helpful
- Experience supporting applications and solutions that involve technologies and Web/content servers, HTTP, HTML, XML, JavaScript , OpenURL, and Web Services
- Experience working with sales & use tax, SAP or similar ERP systems
- Experience working with e-commerce
- Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License and Passport are required
5
Responsibilities For Product Support Senior Manager Resume
- Confirm the results of the implementation process fulfill client expectations prior to completing each service
- Demonstrates executive presence in communicating upward
- Experience working with computer networks and internet software
- Implements effective Marketing Communications “P” Promotion based on PoaP
- Experience with Complaint handling systems and ISO regulations
- Experience working in a geographically dispersed support team environment
- Strong background in Naval & Air ForceMaintenance and Training to satisfy operability requirements
- Experience working with all organizationallevels
- Proven participation developing and providingproduct support for international sales development and capture
6
Responsibilities For Product Support Eng Resume
- Experience with capture efforts, specificallyleading product support segments
- Experience with technical manual content and development processes and tools, in support of DOD and Non-DOD programs including various type of IETMs and S1000D
- Experience with managing stock in a retail capacity
- Proposal experience including Technical, Cost, and Past Performance volume development
- Experience leading cross-functional teams to achieve common goal
- XML, HTML knowledge an advantage experience supporting APIs
7
Responsibilities For Senior Product Support Manager Resume
- Operational planning and effective resource management
- Experience as a technical trainer, support team lead or help desk supervisor required
- Experience with Ticketmaster or as a Ticketmaster client
- Experience in telecommunication technologies like RAN, Wireless Core, IMS, WebRTC, VoLTE, NFV, 3G/4G/5G, IoT
- Experience in a level 2/level 3 customer support or delivery service team for a high-tech company
- Issue resolution – Priority 1, 2 & 3
- Experience working with Salesforce.com, specifically the ability to create and update both existing reports and ad hoc reports
8
Responsibilities For Shift Product Support Resume
- Direct sales experience in the property management industry
- In Technical Support or Product experience
- 3 – 5 years experience in development and/or as a business analyst
- Excellent communication abilities are essential. Provides proactive communication to internal and external customers
- Customer service experience and posses ability to approach conflict resolution with a positive attitude
- Monitors support metrics and adjust priorities as appropriate
- Experience in dealing with solutions type of issues or providing solutions consultancy to the customers
- Five or more years of experience managing Support, consulting or development teams in enterprise business applications
9
Responsibilities For Director, Product Support Resume
- Experience in a Customer Service or Call Center Required Certifications and Training
- Proven ability to lead training classes for adults
- Good understanding of Relational Databases (e.g. Oracle, Sybase, DB2, SQL Server, etc.)
- Experience in software engineering
- Experience in providing customer support
- Experience with UNIX/Linux operating system
- Able to lead and execute projects Training experience
- Experience in administrating UNIX based servers (Linux, Solaris)
- Experience in general networking technologies and concepts
10
Responsibilities For Associate Product Support Resume
- Previous marine industry engineering or product support experience
- Experience supporting customers with complex database systems
- Experience using the command line interface on LINUX
- Experience working with Excel, pivot charts and macros
- Professional experience or related internship within Information Technology, Business, or Consulting field
- Global cultural orientation and working experience; ability to manage diverse and remote teams in a multinational environment
- More than 3 years experience in project management, information technology support, and training support
- Experience troubleshooting production issues
- Experience giving presentations in a professional environment
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