Professional Services Engineer Resume Sample
Kelly Gerlach
624 Shakira Highway,
Detroit,
MI
+1 (555) 115 7437
Work Experience
Senior Professional Services Engineer
06/2017
-
PRESENT
Dallas, TX
- OCI administrative, maintenance, and operational experience including product installation, troubleshooting, root cause analysis of issues, and solution recommendations
- Familiarity with OCI new features and functionalities
- Good time and task management skills
- Execute on multiple parallel tasks
- An advanced level knowledge of several migration related products/technologies such as 7MTT, DTA, FLI and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs
- Knowledge of SnapMirror, possessing the ability to manually create jobs and manage them
- Possess the ability to work at the direction of PM’s, as well as often self-manage engagements to ensure customer engagements
- Possess wareness of customer architecture and how it affects migration planning and execution
Professional Services Engineer
08/2010
-
01/2017
New York, NY
- Proficient with host base migration methodology such as LVM, ASM, DAG, Storage-V-Motion
- Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
- Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
- Able to lead and delegate different functions within a project to ensure customer success
- Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators and managers
- Work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals, and meet high quality standards
- Work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations
- Remote system monitoring
- Disk to Disk (“D2D”) backups
Professional Services Engineer With TS / SCI
04/2005
-
05/2010
Detroit, MI
- Responding to Storage availability audits
- Manage the Customer’s NetApp service support tickets
- Provide clear, concise and timely feedback to management
- Overall 4-5 years of experience in Salesforce CRM
- Solid Implementation Experience in Force.com platform using APEX, Visual Force, Process Workflows
- Experience using Sales / Service cloud
- Experience in Data Migration using SFDC
- Experience in implementing integration solutions between CRM and ERP Systems
Education
Missouri University of Science and Technology - Engineering Education Center
2001 - 2005
Engineer's Degree in Computer Engineering
Professional Skills
- Excellent customer service and troubleshooting skills with a strong service orientation focus
- Superior communication skills include verbal, written, and presentation forms, engagement skills
- Excellent understanding of and troubleshooting skills related to networking, routing, IP, NAT, IPSC VPNs and how these interact with applications and users
- Excellent understanding of and troubleshooting skills related to networking, routing, IP, NAT, IPSCc VPNs and how these interact with applications and users
- TCP/IP experience, and troubleshooting skills required, with emphasis on the following protocol, OSPF, ISIS, RSVP, GMPLS, and P2P
- Strong interpersonal, written, and oral communication skills. Working knowledge of Microsoft Visio is required
- Strong organizational, analytical, and interpersonal skills and the ability to execute with a sense of urgency required
How to write Professional Services Engineer Resume
Professional Services Engineer role is responsible for technical, troubleshooting, presentation, communications, security, customer, travel, messaging, microsoft, attitude.
To write great resume for professional services engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Professional Services Engineer Resume
The section contact information is important in your professional services engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Professional Services Engineer Resume
The section work experience is an essential part of your professional services engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous professional services engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular professional services engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Professional Services Engineer resume experience can include:
- Strong networking skills in the OSI network framework, Cisco Certifications, TCP/IP, Ethernet, SNMP, Cyber Security
- Strong skills with Cloud Computing technologies VMware vSphere, ESXI, Hypervisor, Amazon AMI, SaaS, IaaS, SDN and NFV
- Good Communication, Analytical and Logical Skills
- Language requirements: Excellent Spanish & English language skills
- Strong NetApp cDOT skills and UCS are ideal
- Well Developed and Effective communication and presentation skills
Education on a Professional Services Engineer Resume
Make sure to make education a priority on your professional services engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your professional services engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Professional Services Engineer Resume
When listing skills on your professional services engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical professional services engineer skills:
- Project Management skills and proven experience in a similar position
- Strong commitment, self-driven with good team leadership skills
- Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
- Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
- Good problem solving and decision-making skills. Ability to understand and analyze complex issues
- Strong project management and organizational skills managing both internal and client resources
List of Typical Experience For a Professional Services Engineer Resume
1
Experience For Senior Professional Services Engineer Resume
- Good IT skills in troubleshooting and ownership from begin to end
- Excellent communication skills, technical knowledge and services requirement identifications,
- Strong desire to learn and develop skills with Palo Alto Networks technology and solutions
- Well-developed consulting skillset
- In-depth knowledge of physical and logical network designs, teamwork, and organizational skills
- Strong technical background testing or supporting of the following
- Strong technical background in long-haul or inter-office optical networking technologies, including DWDM/SONET/SDH and high-speed Ethernet
2
Experience For Gsdc Professional Services Engineer Resume
- Experience with operating and configuring major vendors’ network equipment such as switches and routers
- In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)
- Relevant experience in solution selling and/or consultative selling and delivery or account management
- 2 yrs. experience in data networking, virtualization, systems, applications, and testing methodology. (MS in lieu of 2 yrs. exp.)
- Strong RDBMS knowledge and building SQL queries
3
Experience For Principal Professional Services Engineer Resume
- TCP/IP experience require with emphasis on the following protocol, OSPF, ISIS, RSVP, GMPLS, and P2P
- Strong general knowledge of common networking and security protocols and applications such as
- Experience with Python scripting required
- Experience with Networking and IP/SIP communication analysis
- Strong system administration knowledge of Microsoft Windows® and Linux Operating Systems, RHEL, Oracle Linux
- Experience in customer-facing work and delivery of services
- Strong knowledge of Unix, C/C++, scripting languages (Perl, shell, TclTK)
- Experience with Layer2 and 3 require
4
Experience For Lead Professional Services Engineer Resume
- Strong technical background Optical, WDM, IP, Ethernet, MPLS, MPLS-TP
- Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks products
- Architect and build rock solid, scalable solutions for a wide variety of enterprise customers
- Keep abreast of Product and Technology developments to ensure that latest solutions are used to enhance customer experience
- Experience in IP Test and Measurement
- Strong background in data communications
- Strongly desired - Practical Knowledge of Cybersecurity / Information Security standards and policies like ISO 27001/27002, CIS, NIST, and others
- Preparing, maintaining and submitting activity/progress reports and time recording/management reports in accordance with published procedures
5
Experience For Professional Services Engineer With TS / SCI Resume
- Leading, designing and developing Extract, Transformation and Load (ETL) processes, using structured software development methods
- Conducting ETL unit and functional testing, monitoring results and taking corrective action
- Programing software development, implementation, testing and troubleshooting
- Using PowerPoint, white boarding and presentation of material
- Identifying customer needs by probing to fully understand business and technical requirements
6
Experience For Professional Services Engineer Resume
- Supporting the sales process, where appropriate, by offering technical knowledge
- Authoring custom scripts, and contributing to other development work as required
- Implementing and integrating large scale deployments of clientserver solutions in the enterprise industry
- Working knowledge of one of the virtualization platform especially around networking e.g. VSphere or OpenStack
- Migrating data from the customer’s current systems and the Infoblox solution, as needed
- Authoring Statements of Works and other technical documents as required
7
Experience For Senior Professional Services Engineer Resume
- Acting as a Sophos "ambassador" to the customer
- Addressing customer questions in a comprehensive manner to ensure customer satisfaction
- Providing feedback to Product Development to enhance Sophos products
- Understanding of Internet protocols such as FTP, MFTP, HTTP (XML, HTML), and SSH
- Understanding of web-based network authN/authZ approaches (Oauth, OpenID, PKI)
8
Experience For Gsdc Professional Services Engineer Resume
- Meeting the customer needs, problem identification, analysis and re-creation
- Running internal resources and clients to ensure on-time on-budget delivery of projects
- Operating under the direction of project managers or as self-managed engagements to ensure customer success
- Understanding of file security and permissions on NetApp and competing hardware
- Communicating customer needs and wishes to our PLM, development and engineering staff
- Outstanding technical literacy, and the ability to act as the “bridge” between non-technical and technical resources, both at the client and at NICE
- Coordinating internal resources and vendors for projects’ execution
- Ensuring all projects are delivered on-time, within scope and within budget
- Scoping of complex and lengthy projects for Enterprise customers
9
Experience For Principal Professional Services Engineer Resume
- Assist with online engagement deployments including architecture, configuration, branding, testing, and documentation
- Assist PS Project Managers during pre-sales process in preparing and reviewing
- Project Management including building project plans and track scope, schedule and budget during deliver
- Act as technical expert when working with customers’ senior technical representatives, including influencing customers’ requirements
- Provide operations review and professional services solutions to customer. This includes using PowerPoint, white boarding and presentation of material
- Ability and competence to write technical material for training, white papers using applications such as Power Point, Word and Visio
10
Experience For Lead Professional Services Engineer Resume
- Build and prototype solutions outside of client facing projects that expand our core product offering
- Work closely with other groups including Services, R&D and manufacturing to implement enhancements that improve product reliability and serviceability
- Full responsibility for multiple client facing projects, assessmennts and consulting engagements at any given time
- Have knowledge of the following- Tetra systems, Voice Trading Solutions like IPC, Etrali and BT, Avaya, Cisco, Mitel
- Optimization including upgrades, performance monitoring and system audit tasks
- Develop and maintain expert level technical and marketing knowledge in the following technology disciplines as they relate to Fortinet’s products
List of Typical Skills For a Professional Services Engineer Resume
1
Skills For Senior Professional Services Engineer Resume
- Excellent troubleshooting skills with a systematic approach to problem solving
- Proven problem-solving skills, the ability to roll up your sleeves and tackle hard problems with little technical direction or oversight
- Bachelors and 15 years of experience, Master’s and 10 years of experience, or PhD and 8 years of work experience
- Excellent communication skills – ability to write documents to a high standard and present solutions to customers
- Strong verbal and written communications skills are essential to impact senior level technical teams, architects, systems administrators, and senior managers
- Positive customer service attitude with excellent soft skills
- Programming skills and familiarity with Microsoft Visual Studio, .NET and SQL scripting is desirable, but not required
- Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful
2
Skills For Gsdc Professional Services Engineer Resume
- Proven experience working as a Professional Services Engineer in the contact center working on ACD, IVR, CRM, WFM or equivalent
- Proven experience in designing and implementing solutions with the Puppet technology or similar technology platform
- Continuously developing knowledge and skills to remain proficient with
- Demonstrated solid knowledge of data handling and SQL
- Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
- Effectively communicates relevant project information to Fortinet
- Skills in business analysis, solution design, and implementation methodology (Agile and/or Waterfall)
- Basic project management skills (develop project charter and scope, allocate resources, track progress, etc.)
3
Skills For Principal Professional Services Engineer Resume
- Mobile development skills (iOS and Android)
- Solid experience in problem analysis and resolution of software problems
- Solid backend experience: Node.js and/or Ruby on Rails
- Solid frontend experience: Ember, Angular or React, CSS
- Keen ability to understand and analyze customer requirements and position the Extreme solution effectively
4
Skills For Lead Professional Services Engineer Resume
- Effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime
- Deal effectively with clients, vendors, and peers
- Scripting experience - Python/PHP/Per
- Working experience with REST APIs, practical application of SDKs and
- Consulting with customers to analyze and prioritize requirements
- Working experience with Python, Java, C, REST APIs, practical application of SDKs
5
Skills For Professional Services Engineer With TS / SCI Resume
- Experience with Linux and Windows OS systems including scripting, scheduling tools and clustering
- Strong technical background testing or supporting of the following: NM/OSS software using XML (MTOSI), SNMP,
- Strong general knowledge of common networking (switching & routing) and
- Experience installing, configuring and maintaining enterprise software
- Expert-level experience in relevant fields of network engineering/implementation including
- Experience working in a professional services or customer-facing technical support role
6
Skills For Professional Services Engineer Resume
- Strong understanding of Client and Server hardware configurations including redundancy and RAID architectures
- Solid background programming with Unix &/or Linux SysAdmin or DevOps, including automation
- Experience configuring and managing Cisco network devices in a production environment
- Experience working with certificates in the context of web filtering deployments
- Excellent understanding of hardware, OS, networking, telephony, database and contact centre industry software
7
Skills For Senior Professional Services Engineer Resume
- Experience developing and deploying full stack applications
- Experience deploying/managing DNS/DHCP in a corporate enterprise environment
- Demonstrable experience delivering storage operations projects
- Experience with Linux operating systems, ideally CentOS or Red Hat
- Mastery of theories, principles and complex techniques or experience gained through broad seasoning or highly specialized development
8
Skills For Gsdc Professional Services Engineer Resume
- Experience meeting with customers face to face and explain complex technical concepts
- Experience with configuration of Linux based networking security appliances
- Experience with web site hosting and applications (Apache, IIS)
- Systems engineering/technical implementation delivery experience
- Experience in working across geographically distributed and multicultural teams
9
Skills For Principal Professional Services Engineer Resume
- Extensive experience in networking, security, system administration in a support, design, consultancy or operations role
- Experienced in a customer facing role
- Cooperate with a variety of sources, including upper management, clients, and other departments
- Experience in a Professional Services environment engaging with executive stakeholders, solution architects and extended program teams
- Experience in a technical client facing role
- Strong Understanding of HTTP protocol, RESTful API’s, SDK’s, SaaS models
10
Skills For Lead Professional Services Engineer Resume
- Experience in LAN/WAN/Internet consulting, support and/or administration
- Adapt seamlessly to shifting priorities, demands and timelines
- Review and validate understanding of customer design requirements
- Strong working knowledge of network/element management in mobile networks
- Demonstrated success in leading technical initiatives without formal authority
List of Typical Responsibilities For a Professional Services Engineer Resume
1
Responsibilities For Senior Professional Services Engineer Resume
- Excellent communication skills, technical knowledge and services requirement identifications, in-depth knowledge of physical and logical network designs, teamwork, and organizational skills
- Strong communication and presentation skills both technically and non-technically
- Solid frontend experience: jQuery, Ember, Angular or React, CSS
- Business English-ready skills
- Arabic and English language skills
- Working knowledge of REST APIs, experience with practical application of SDKs
2
Responsibilities For Gsdc Professional Services Engineer Resume
- Customer facing experience and ability to manage relationships
- Good knowledge in TCP/IP, L2/L3 protocols, IPv4, IPv6, QoS/CoS, SDN, NFV, SNMP
- Strongly desired - Practical Knowledge of Cybersecurity / Information Security standards and policies such as ISO 27001/27002, CIS, NIST, and others
- Gather and validation business requirements
- Sufficient expertise to design a solution, or partner with pre-sales Engineers on solution validation
3
Responsibilities For Principal Professional Services Engineer Resume
- Deployment skill of Commvault Intellisnap for NetApp (CI4N) for all sizes of environments, and on all agent types and methods
- Experience with Cloud solution
- Deep NPMD industry knowledge and strong established networks
- In depth and unique expertise of NPMD domain, function and/ or industry. Demonstrated leadership in the field: publications, patents, invited speaker, research
- Advanced experience with Security and Network configuration and custom development
- VCP, VMware ESX server experience
- Installation, upgrade, and maintenance of all currently supported versions of Microsoft Exchange and Office. Experience with Office 365 migrations
- Installation, configuration and maintenance of enterprise backup solutions. Commvault experience desired
4
Responsibilities For Lead Professional Services Engineer Resume
- Experience with HyperV, Citrix, Linux
- Experience in software DevOps, Systems Administration, Automation, or Network Infrastructure
- Experience is required
- Experience with Clustered Data OnTap is required
- Experience with delivery, installation and support in data center product sets
- Enterprise implementation experience with OSPF/BGP
5
Responsibilities For Professional Services Engineer With TS / SCI Resume
- Experience with authentication protocols (Kerboros,NTLM)
- Formal project management experience or certifications
- Experience with any of these technologies would be a major differentiator
- Strong commitment and self-driven individual
- Experience as a Professional Service Consultant in automation technology
- Experience with the Configuration management, CI/CD practices and toolsets, DevOps and DevSecOps practices
- Experience with Oracle and MS SQL Server Databases or other relevant RDBMS
- Experience with open source based technology stack (J2EE, Apache http server, Tomcat, Apache ActiveMQ, MULE ESB, Liferay AND/OR Tableau) required
6
Responsibilities For Professional Services Engineer Resume
- Strong knowledge of the security threat landscape
- Strong knowledge of SQL and information security disciplines is required
- Windows: solid knowledge of NT, Win2K, Win2K3. Understand share and NTFS security concepts
- Experience with IDS/IPS solutions and technologies
- Deep experience with the internals of Data ONTAP fundamentals
- IT support or hands-on technical software development or build/release management experience
- Telephony experience - PBX, switch and ACD vendors - Avaya,
7
Responsibilities For Senior Professional Services Engineer Resume
- CTI experience - Avaya AES, Nortel Symposium, Aspect Predictive
- VoIP experience – Avaya, Cisco
- SIP experience – Avaya, Cisco , ACME SBC, Sonus
- Experience with NetApp SnapManager, SnapMirror, OnCommand suite & System Manager
- Windows and/or Linux/Unix OS experience
- Strong process and documentation orientation
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
8
Responsibilities For Gsdc Professional Services Engineer Resume
- Working with multiple pages of code, and scripting primarily in Powershell or PERL
- Identifying key use cases by working with customers troubleshooting complex network issues using VIAVI’s products and solutions
- Working knowledge of at least one networking virtualization platform e.g. VSphere or OpenStack
- Interface with Ixia departments (support, engineering, product marketing) to resolve or work round issues in timely manner
- Customer support including troubleshooting and problem resolution
- Expert Ability to manipulate data such as detangling SnapMirror relationships, advanced filters in Excel, creating different data views
- Proficient in understanding customer architecture and how it affects migration planning and execution
- Responsible for creation and maintaining of project documentation during implementation
9
Responsibilities For Principal Professional Services Engineer Resume
- Remote troubleshooting using, Remote Desktop, VNC, PC Anywhere
- Passion for software engineering, mobile security, and writing clean, maintainable code
- Collaborate with Product and Engineering teams to create internal systems documentation and customer-facing technical documentation
- Support client/partner based training, knowledge management, and internal learning initiatives concentric to MobileIron product support
- Provide multifunctional role within the Global Services Team including technical support,Training as well as Professional Services
- Work closely with the customer in understanding requirements, identifying a strategy for
- Fundamental understanding of the key technologies relevant to the Puppet solutions including
- Disaster recovery - clustering, geo-clustering,
10
Responsibilities For Lead Professional Services Engineer Resume
- Superior technical competence in trouble-shooting real-time embedded software, optical and digital hardware, and network management systems
- Have been or are a part of a scaling early stage startup
- Identify existing and prospective solutions, as well as review applicable of network visibility use-cases, security policies and procedures with the business
- >7+ years as a network visibility/security engineer supporting multi-national organization(s)
- Project planning for tasks of moderate to high complexity
- Responsible as technical lead and trusted advisor to the customer during implementation
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