Services Engineer Resume Sample
Easter Thiel
233 Zboncak Harbors,
San Francisco,
CA
+1 (555) 125 6864
Work Experience
Senior Services Engineer
02/2018
-
PRESENT
San Francisco, CA
- Pertinent Experience - Up to four years of relevant experience in a Software or Telecommunications environment
- Accommodate between 60 to 200 days/year of travel, including extended stays on customer sites, mainly in US and Canada
- Knowledge or experience in the following would be an asset
- Unix Installation and Configuration
- Experience with Windows, .NET, SQL databases, Web Services and SOA technologies
- Experience in software analysis, design, methodology, development and architecture
- Building/imaging new systems (laptop, MacBook’s and desktops)
- Effectively communicate both verbally and in writing with
Services Engineer
04/2013
-
09/2017
Philadelphia, PA
- Yrs. experience performing administration/support with LDAP/Authentication/Authorization solutions from vendors such as Sun/Oracle and Microsoft
- Yrs. advanced troubleshooting skills around LDAP solutions such as ODSEE/OUD/OVD/Active Directory
- Works with an experienced ISE in the installation, maintenance, and repair of imaging equipment
- Exercises sound judgment, and consults with higher level authority for resolution of difficult issues
- Demonstrates exceptional customer service and interacts effectively with physicians, nurses, patients, residents, visitors, staff and the broader health care community
- Communicates routinely with supervisory personnel on the status of equipment repair and maintenance activities along with immediately reporting all patient/equipment operator safety issues
- Experience in ESX VMware administration
- Serve as focal contact for customer questions to answer questions regarding Services as assigned
- Support and maintain the services customer relationship – identify opportunities for new business
Managed Services Engineer
11/2010
-
01/2013
Phoenix, AZ
- Actively participate in Design and Development of Diagnosis and Prognosis applications for airline operational improvements, using “Big Data” analytical techniques
- Create and maintain reports and dashboards as needed
- Investigate the use of Artificial Intelligence and Machine Learning to enhance our services offerings
- Create and modify the user-programmable content in Teledyne-delivered software products to capture, record and analyze data from our Data Acquisition products suit customer needs
- Enter technical support request data in CRM database, review and track on a daily interval and provide updates to customer and management
- Ensure services are executed in an efficient way and at a level of quality recognized by our client
- Mentoring and training of new Service Engineers
- Serves as a resource and provides technical guidance, mentoring, and assistance to other employees in the department
- Conducts departmental rounds throughout the medical facility and provides consistent feedback to user departments on the status of repairs and other maintenance activities
Education
Washington Adventist University
2006 - 2010
Engineer's Degree in Computer Science
Professional Skills
- Excellent communication skills in English, verbal, written and presentation skills
- Proven ability to function in a self-directed, fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Demonstrates strong verbal and written communication skills (including English)
- Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally
- Demonstrable experience in food or consumer products industry, supported by a good track record of acquiring Engineering skills and continuous learning,
- Strong understanding of Microservices architectures and prior hands-on experience in developing and deploying Microservices solutions on Cloud infrastructures
- Exemplary design and problem-solving skills, with a proven track record of delivering large-scale distributed systems
How to write Services Engineer Resume
Services Engineer role is responsible for technical, troubleshooting, software, customer, mac, english, programming, design, java, scripting.
To write great resume for services engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Engineer Resume
The section contact information is important in your services engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Engineer Resume
The section work experience is an essential part of your services engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Engineer resume experience can include:
- Proven troubleshooting skills with above hardware and software technologies
- Strong OSX, Windows 7 & 10, Office 365 & 2010, Mac Office 2011 & 2016 troubleshooting skills
- Strong LDAP and directory administration skills
- Strong LAMP/LEMP stack skills
- Good communication skills and the ability to communicate with a wide range of people, both internal and external to the Company, and own team
- Strong written skills with the ability to accurately and thoroughly document procedures and processes
Education on a Services Engineer Resume
Make sure to make education a priority on your services engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Engineer Resume
When listing skills on your services engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services engineer skills:
- A good understanding of inter-discipline skills and multi-skilling
- Strong understanding and troubleshooting skills iPhone/iPad and Android with Mobile Device Management (Afaria preferable but not essential) support experience
- Demonstrable experience in software design, programming and debugging skills in, possibly, a range of languages
- Strong problem-solving skills and understanding of the best practice in Construction Design Management
- Prior experience working in a start-up operation is strongly desired
- Excellent communication skills with the ability to interact with technical and non-technical stakeholders
List of Typical Experience For a Services Engineer Resume
1
Experience For Senior Services Engineer Resume
- Had Good knowledge of Java, Eclipse development environment and troubleshooting skills
- Client facing consulting experience or relevant industry experience
- Demonstrate previous experiences, share standard methodologies, and build creative solutions to push user adoption and maximize the value of Splunk
- Experience in Technical Operations. Ideally this experience would be in a NOC/SOC type setting
- Strong experience of supporting Windows 7/10 and Office 2010 & 365
- Good experience of using Casper / Jamf Pro; client and package deployment, update management; certification advantageous
2
Experience For Site Services Engineer Resume
- Display positive behaviors that can effectively influence across multiple teams to achieve company goals
- Dealing with ambiguity: can take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities
- Performing incident management by validating hardware and software events and determining the appropriate solution to resolve the incident
- Documenting and uploading evidence in Sales Force Service Console case management system
- Conducts cross-training in the techniques of testing, calibrating, operating and troubleshooting imaging systems for less experienced ISEs
- Experience with automation monitoring and doing server provisioning/deployments by way of leveraging orchestration technologies and/or scripting
- More than 10 years working experience in designing particularly in engineering design or construction
- Hands-on experience managing Windows Server operating system
- Data-Driven decision-making mentality and sound business judgment through strong analytical thinking
3
Experience For Senior Managed Services Engineer Resume
- Relevant work experience and/or summer internships in technical consulting or technical problem solving
- A solid grounding in food handling safe practices
- Has Excellent knowledge of Unix (Sun/Linux), Databases (Oracle, MySQL), TCP/IP, Basic Networking, Application Servers (OCCAS and Apache), OAM, and Provisioning
- Experience in planning and executing Well Services interventions an advantage
- At least three (3) years experience implementing solutions, integrating MPLS, DMVPN, Firewalls, Load Balancers and WAN Accelerator technologies
- Demonstrated knowledge of enterprise level routing and switching technologies
- Any significant site engineering experience in a FMCG packaging environment
- Working experience in development / product engineering
- Hands-on experience in utilizing Spring Framework (Core, MVC, Integration, Boot and Data)
4
Experience For Managed Services Engineer Resume
- Experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent
- Extensive experience in mechanical, ESD, fire, hydraulics and electrical engineering working in a multi-disciplinary consultancy environment
- Experience using scripting languages (i.e. PowerShell, Visual Basic)
- Have a solid understanding of the underlying infrastructure
- Strong knowledge of bash scripting, Python general purpose programming, and knowledge of frontend like postman to test APIs
- At least three (3) years experience in Cisco routing, LAN/WAN administration, firewall administration, and networking tool Administration
- Hands on experience in Building Services Design
- Experience working with business customers in a support capacity
5
Experience For End User Services Engineer Resume
- Strong understanding of SMTP constructs and protocols
- Experience migrating from Exchange 2010 to Exchange Online
- Hands-on experience supporting Microsoft Active Directory in a large multi-forest environment
- Hands-on experience supporting Active Directory Federation Services
- Experience in networking or security industry
6
Experience For Directory Services Engineer Resume
- Well organized with a consistent sense of urgency; able to set, communicate, and meet bold deadlines with challenging priorities
- Experience using source code management systems like git or svn and build tools like maven, gradle, ant, or make
- Good understanding of security / authentication / authorisation systems Kerberos, SSO, SecureID, SUDO etc
- Good understanding of TCP/IP and related protocols
- Good script programming in Perl, Python and shell
- Salary £ (Negotiable depending on experience)
- Experience directing rig operations and personnel management
- A good breadth of IT knowledge, including but not limited
- Good driving record and maintain a full drivers’ license
7
Experience For Lead Services Engineer Resume
- Experience in the administration of the Windows operating system
- Experience with patching Window servers through either SCCM or WSUS
- Experience with connecting Windows servers to a SAN
- Experience required in related field (i.e. Customer Operations, telecomm engineering/operations, network operations, etc.)
- At least three (3) years’ experience with Windows Server technologies, Virtualization, and Active Directory management to include of the following
- Experience in Data Center Engineering, Operations, IT Services, or Relevant Mission Critical Environment
- Experience in Data Center Engineering, Operations, or IT Services
- Knowledge and experience working with databases, either MS SQL or Oracle
- Experience working in Linux
8
Experience For Senior Infrastructure Services Engineer Resume
- Experience developing large scalable, cloud-based systems
- Experience with holding trainings
- Knowledge and experience using modern web development tools like Webpack, Gulp, Node, Flow, Typescript, SCSS, etc
- Experience with VMware End User Computing products such as AirWatch, Workspace One, Horizon View etc
- Experience in a technical/factory/mining environment
- Military training, or other experience in the repair and maintenance of medical equipment
- Hands on experience managing a MicroFocus\NetIQ IdM environment
- Hands on experience configuring, VMWare, Windows, and Linux Servers
- Hands on experience with SolarWinds monitoring toolset
9
Experience For Infrastructure Services Engineer Resume
- Experience managing LDAP directories
- Work experience writing professional and technical reports and procedures
- Previous NDT Inspection processing experience
- Good opportunities for career development and career planning
- Experience Providing Tier 3 Support with Mission Critical Applications and Infrastructure
10
Experience For Water Services Engineer Resume
- Operate to the agreed KPIs for the regional service, including remediation of vulnerabilities and deployment of applications and updates
- Maintain close working relationships with IT Site Leads and Analysts to ensure effective service delivery
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
- Meet regularly with customers to provide status updates and align priorities
- Strong Fire Protection knowledge
- Experience with JavaScript, Python, HTML, CSS, and MVC frameworks
List of Typical Skills For a Services Engineer Resume
1
Skills For Senior Services Engineer Resume
- Manage and maintain Premium Service accounts for all technical relationship and be the go to person for these names accounts. Excellent communication skills
- Strong problem solving, analysis, communication, documentation, implementation, and customer service skills
- Strong communication and written skills in English and Chinese
- Strong Microsoft Word, Excel and Visio skills are required
- Proven ability to work independently with high organizational and project management skills
2
Skills For Site Services Engineer Resume
- Strong written and verbal communication skills in English as well as business and technical acumen via telephone, email, cloud applications
- Self-motivated and strong team skills
- Strong written and oral communication skills to convey technical concepts to business and technical personnel
- Demonstrated network problem determination and resolution skills
- Strong interpersonal skills and an aptitude for customer service
3
Skills For Senior Managed Services Engineer Resume
- Mentoring / Training skills
- Proven knowledge and experience supporting Microsoft desktop operating systems and Mac operating systems
- Technical problem solving and decision making skills on electro-mechanical systems
- Client facing consulting experience or relevant industry experience
- A recognised apprenticeship in mechanical engineering or equivalent or an similar HNC with proven working experience
- Discipline, integrity, attention to detail and problem solving skills are a prerequisite to be successful in this role
4
Skills For Managed Services Engineer Resume
- Strong knowledge and experience in at least one of the following: EMC, NetApp, and IBM
- Computer skills including but not limited to Microsoft office programs
- Effectively managing Contractors within areas of your responsibility
- Customer Service skills including ability to interface with highly-technical customers
- Scripting skills in PowerShell or VBScript
- Experience: 7 years of relevant technical experience
5
Skills For End User Services Engineer Resume
- Work effectively with staff, other managers, and user department representatives
- Respond quickly and effectively to customer needs, proactively and reactively
- Prior experience working with multinational enterprises
- Prior experience working for a consumer Internet company
- Good English communicating skill, verbal and written
- Experience with Cisco IronPort and McAfee IronMail gateways and a solid understanding of message hygiene
6
Skills For Directory Services Engineer Resume
- Exceptional interpersonal and communication skills in person, via telephone, and email
- Strong organisational and time management skill
- Demonstrated Java, C#, or Scala experience
- Proven experience in developing micro-services
- Experience in software services AND/OR 3 years of experience in Transportation Logistics or Supply Chain Services
- Active Directory design and domain migration or consolidation experience, including SID History concepts
7
Skills For Lead Services Engineer Resume
- Scripting skills in PowerShell or VBScript
- LDAP design and migration or consolidation experience
- Communicate effectively and proactively with customer and other GPC team members
- Demonstrated experience in Active Directory, Group Policy, SCCM, Desktop Deployment, Windows Server and application delivery
- LDAP design, and migration or consolidation experience
- Effectively apply GE Digital execution methodology and project standards
8
Skills For Senior Infrastructure Services Engineer Resume
- Listen effectively to employee’s concerns and ideas
- Language skills (English)
- Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, or C# programming
- Programming experience in software development with Microsoft Visual Studio / Development tools, and C# programming, HTML5, JavaScript, AngularJS
- Ensuring strong EHS safety practices are in place and compliance with legislation
- Experience building, debugging, shipping, monitoring, and supporting REST-based services (5+ years)
9
Skills For Infrastructure Services Engineer Resume
- Experience building, debugging, shipping, monitoring, and supporting REST-based services (3+ years)
- Experience in creating deliverables and executing on complex projects according to timeframe requirements
- Experience with every aspect of architecting, supporting and maintaining Exchange and Active Directory
- Experience using various monitoring and troubleshooting tools
- Experience deploying, upgrading, and maintaining complex enterprise systems such as SCCM and VDI
- Experience reading, interpreting, and understanding mechanical prints
- Hands on experience managing an AD environment utilizing GPO’s and scripting
10
Skills For Water Services Engineer Resume
- Experience leading an engineering team
- Direct experience building stress and performance tests and analyzing the results
- Experienced in Heating, Ventilation and Air-conditioning (HVAC) design
- A good technical understanding of networking set ups & technologies (MPLS, VPN, LAN, WAN etc)
- Strong understanding of Polycom conferencing systems
- Strong understanding of voice and data cabling standards
- Excellent understanding and technical knowledge regarding DNS, WINS, PKI, GPOs, replication, sites and services, trusts, etc
- Powershell scripting experience in a large scale environment for automation purposes, including cloud based Powershell. (Ex. O365)
- Experience administrating complex distributed messaging environments based on IBM WMQ
List of Typical Responsibilities For a Services Engineer Resume
1
Responsibilities For Senior Services Engineer Resume
- Excellent communication and organisation skills. Capable of translating and presenting technology concepts to non-technical colleagues and customers
- Proven applicable experience and performance record within the department or related external experience
- Time management skills/Proven ability to meet deadlines
- Excellent customer focus skills with a service-orientated approach
- Mechanical & Electrical trouble shooting skills. "Hands-on approach"
- Excellent scripting and automation experience
- Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting project execution
2
Responsibilities For Site Services Engineer Resume
- Preferable to have wind blade quality control experiences &/or related site supervision experiences
- At least five years of previous FEED / Detailed Engineering of Building Services Project experience in Saudi or GCC region
- Extensive experience in building services design, coordination and project delivery covering a range of commercial and institutional developments
- Experience working under stressful working conditions
- Experience deploying and supporting applications on cloud platforms (AWS EC2, Windows Azure)
- Ensure best practice adopted and followed in relation to use of tooling and services that support effective change delivery
- Power Engineering studies or equivalent experience
3
Responsibilities For Senior Managed Services Engineer Resume
- Good knowledge of Linux and Windows based operating systems, RHEL & MCSE would be an added advantage
- Strong knowledge of networking and Internet based services and protocols
- Good understanding of print design, digital asset management, production workflows, pre-press processes, digital image workflows etc
- Strong understanding of SMART room systems
- Strong understanding of WAN and LAN Quality of Service structures
4
Responsibilities For Managed Services Engineer Resume
- Experience working in a team-oriented, collaborative globally-diverse environment
- Cloud integration capabilities including federated identities, Directory Synchronization (AAD Connect), and experience with Microsoft O365 and Azure services
- Experience developing complex, scalable, cloud-based systems
- Experience automating service upgrades and roll backs based on metrics with no service downtime
- Experience dynamically scaling services based on metrics
- Experience developing full-stack software and analytics applications
5
Responsibilities For End User Services Engineer Resume
- Hands-on experience with web development using HTML5, Java Script, Angular (Version 2 or later)
- Hands-on experience in utilizing Node JS
- Experience working as Mechanical Engineer in a consultancy environment and be near or have CPEng registration
- Solid understanding of Design Patterns and Object-Oriented Design
- Experience working with web components
- Experience working with Typescript desirable, but not essential
- Experience with Networking devices and protocols
- Experience using Linux Software
- Experience using Avecto Defendpoint
6
Responsibilities For Directory Services Engineer Resume
- Previous experience of working in a M&E consultancy or contractor environment
- Previous experience of working on complex M&E design projects
- Excellent knowledge and understanding of BREEAM and RIBA
- ITIL Foundation certification or equivalent working experience
- Windows Server Operating System experience
- Experience of working within great service management and quality driven technical teams
7
Responsibilities For Lead Services Engineer Resume
- High level experience of the following technology areas
- Experience of supporting Windows 7/10 and Office 2010 & 365
- Experience with object oriented programming languages (C++, C#, Java)
- Experience with modern web technologies: NET, IIS, WCF, RESTful services, streaming media
- Experience supporting a live service with frequent refreshes of content and code
- Experience architecting scalable server solutions to support high-traffic and high-bandwidth loads
- Experience with planning for secure online deployments and operations
- Experience with cloud and hosting technologies
- Considerable experience working with Puppet or equivalent configuration management tool (eg. Ansible, Chef)
8
Responsibilities For Senior Infrastructure Services Engineer Resume
- Experience of supporting desktop environments
- Experience within technical teams supporting similar environments
- Strong sense of urgency with the ability to work in a high-pressure environment
- Ensure excellent customer follow up communications and timely issue status updates to colleagues and IT management
- Build strong partnerships with local business units and VMware leaders
- Provide expert knowledge and experience to estimate the technical effort required to implement complex EMS solutions
- Good knowledge of SCADA architecture for Power Systems
9
Responsibilities For Infrastructure Services Engineer Resume
- Good knowledge of Database structure of SCADA for Power Systems
- Hands on experience with relational databases (Oracle\SQL)
- Hands on experience with hierarchical databases (preferably in SCADA Power Systems)
- Directly engage with customers to validate new solutions and POC’s; update modules per learnings and feedback
- Experience engaging with customers and partners to understand their architecture and map those into Azure IaaS and HANA tailored services
- Assess logs and systems files to validate appropriate firmware and patch levels as needed
- Experience with ITIL Service Management and Delivery practices
- Experience with load balancers including HAProxy and F5 LTM
10
Responsibilities For Water Services Engineer Resume
- Broad experience of wide format printers and RIP servers
- Provide excellent customer service to various stakeholders across the wider business
- Previous 2nd/3rd support experience in an enterprise environment
- Experience with workplace hardware tools and electrical equipment
- Windows Server Operating System experience
- Knowledge and experience in Talend ETL tool
- Mentor less experienced members of the team as necessary
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