Program Operations Specialist Resume Sample
Emory Rohan
315 Colt Pass,
Houston,
TX
+1 (555) 829 2793
Work Experience
Program Operations Specialist
12/2016
-
PRESENT
Houston, TX
- Develops and implements policies and procedures in regards to pre/post awards which include but are not limited to grants, contract, and sub-awards. Provide long-range strategic planning and analysis
- Identify and communicate funding opportunities to department researchers via email, meetings, and Speech and Hearing Sciences Grants website; lead in strategic planning with faculty researchers regarding funding for labs
- Develop and complete the non-science portions of proposals (budget, justification, SF424 or other forms, current and pending support, bio sketches, letters of support, eGC1, etc.), compile and assemble required documents, and convert files from Word to PDF, scan hard copies
- Act as first point of contact for grants in Speech and Hearing Sciences; act as liaison between funding agencies (international, federal, state, and private), University offices such as Office of Sponsored Programs (OSP), Grant & Contract Accounting (GCA), Arts & Sciences Dean’s office, principal investigators, and sub-award institutions
- Develop policies and procedures for PIs - deadlines for annual reports, progress reports, and competitive and non-competitive renewals, and otherwise manage the grant and contacts pending actions and reminder list
- Provide training to faculty, staff and students of the department concerning use of electronic grant systems and pre- and post-award management
- Maintain program documentation and provide necessary training and advice to program faculty and staff
Privacy Program Operations Specialist
12/2009
-
10/2016
Philadelphia, PA
- Manage CFRM and selected departmental website content and oversee related online activities, including newsletters and email/advertising campaigns
- Provide guidance on university policy and requirements related to academic and fiscal operations
- Develop and deepen relationships with external program partners, including professional societies and advisory boards, in consultation with CFRM Program Director and Departmental Chair; refer employment and professional development opportunities to CFRM Career Services Manager or others as appropriate
- Implement marketing and outreach strategies as determined by CFRM Program Director in collaboration with program faculty and staff
- Provide project management services for any technology or software infrastructure initiatives for the department
- Knowledge of Air Force organizational program goals and objectives, the sequence and timing of key operational events and milestones, and methods of evaluating the effectiveness of planning actions
- Skill to use, manipulate, and or synthesize various data systems and sources of information to cross correlate data and metrics to evaluate data, develop course of action to better support mission objectives, select and coordinate with appropriate parties of interest
- Skill in preparing recommendations for management to evaluate projected impact upon programs and resources; and/or in translating basic rules of engagement into program goals, actions, and deliverables
ISV Partner Program Operations Specialist
09/2007
-
09/2009
New York, NY
- Recognize and analyze complex analytical problems; conduct research, gather, assemble, and analyze facts; draw conclusions; conduct analysis; devise recommended solutions; and summarize results of the entire process in briefings, papers, or reports suitable for top management use and decision-making
- Communicate effectively with others, both orally and in writing, and maintain good working relationships
- Collaborate with project managers, business analysts, software developers, campus user test groups and teammates in designing new system functionality, defining new business rules and
- Make recommendations for system improvements/corrections to supervisor, project management teams and system developers to resolve departmental challenges to adoption of new systems,
- Manage the thread remediation activities to include maintenance of timeline, tracking and reporting student remediation status to associate dean for curriculum, associate dean for student affairs and faculty. Coordinate, track, monitor and record student remediation assignments and communication with students, instructors and deans
- Manage the curricular change management process for the threads and blocks which includes: tracking and recording requested changes to the curriculum and independently determining when governance committee approval is required. Advise faculty instructors of the change management process and communicate changes to all regional deans and instructors
- Manage and oversee all front desk administrative and business functions including 16 ECC operating budgets
Education
A.T. Still University
2002 - 2006
Bachelor's Degree in Public Health
Professional Skills
- Excellent written, verbal, and interpersonal communication skills. Excellent customer service skills
- Strong interpersonal skills; proven ability to work with teams to accomplish program goals and objectives
- Advanced skills and work experience with Microsoft Office suite, Adobe Photoshop
- Excellent project management skills, including working knowledge of project management methodologies
- Technology skills and demonstrated success with various computer programs and database systems
- Computer skills and work experience with Microsoft Office programs
- Work independently; problem solve, take initiative, set priorities, and work multiple priorities efficiently and effectively
How to write Program Operations Specialist Resume
Program Operations Specialist role is responsible for interpersonal, customer, research, database, computer, microsoft, correspondence, leadership, technology, health.
To write great resume for program operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Operations Specialist Resume
The section contact information is important in your program operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Operations Specialist Resume
The section work experience is an essential part of your program operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Operations Specialist resume experience can include:
- 2) Manage all student organization funding request applications, program summary reports, and funding allocation processes associated with SDEF and SAF projects; including building more efficient business processes, ramping up student organization support outreach and liaising with other important UW student service units
- 3) Oversee the collection, analysis, and evaluation of student and program data to document progress towards established goals and objectives as developed by the Executive Director and Associate Director of the Kelly ECC
- Possess specific knowledge of pertinent laws, regulations, policies and procedures which affect the use of program and related support resources, i.e. personnel and funding
- Knowledge of various office automation software programs, tools, and techniques to support program operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs
- Skill in written and oral communication to prepare briefings or recommendations to managers and negotiating solutions to disputed recommendations for the purpose of working effectively with civilian and military personnel at the wing and command levels. Use judgment in problem solving
- Excellent English language skills (oral & written)
Education on a Program Operations Specialist Resume
Make sure to make education a priority on your program operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Operations Specialist Resume
When listing skills on your program operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program operations specialist skills:
- Highly organized and flexible in order to effectively manage rapidly changing priorities and demands,
- Strong interpersonal skills; ability to communicate in a direct, positive manner that engages dialog and resolves differences
- Strong communication and interpersonal skills with ability to drive customer satisfaction
- Conducts functional analysis of MPA Program key processes, collects data to measure time and manpower required to operate program effectively
- Exercise independent judgment, decision-making, and problem-solving skills
- Exercise discretion and independent judgment effectively in decision-making process
List of Typical Experience For a Program Operations Specialist Resume
1
Experience For Privacy Program Operations Specialist Resume
- Interact with the customer; solid customer service skills needed
- Organize and meet simultaneous deadlines (effective prioritization and multi-tasking)
- Experience with Microsoft Office tools, including designing forms in Word, writing macros in Excel, designing templates in PowerPoint
- Experience with updating and maintaining websites
- Two-three years of experience in cost accounting and computer proficiency with spreadsheets, word processing, and databases in a windows environment
2
Experience For Program Operations Specialist Infusion Specialist Resume
- Experience in business environments providing support to clients
- Experience with coordinating information in a large, distributed team
- Experience in student affairs/services and/or academic advising
- Managerial experience within an academic or similar setting
- Experience with fiscal management and budgeting
- Experience in logistics or technical field
- Experience with UW database systems such as MyFinancial Desktop, SDB (Student Database), Keynes, and EARS
- Scheduling, organizing, coordinating, and facilitating or attending meetings, workshops, seminars, and training events, etc
3
Experience For ISV Partner Program Operations Specialist Resume
- Fielding questions and requests from instructors, advisors, TAs, and students (including tracking staff and TAs’ leave requests)
- Maintaining a list of department contacts, vendor contacts, and customer relationships for ongoing collaboration and communication
- Creating and maintaining web pages -both internal and external
- Supporting the Division’s Directors with the annual budget, including
- Initiating and tracking expenditure requests
- Reconciling training/professional development requests vs. actual expenditures
- Tracking of key deliverables
- Drafting and final preparation of documents and presentation materials
- Monitoring project, service, or specific initiative budgets
4
Experience For DCG Partner Program Operations Specialist Resume
- Researching products and services
- Managing contracts and vendor relationships, etc
- Knowledge of managing and directing the day to day operations of an organization and providing advice, guidance, and assistance in all areas of the MPA program
- Develop and implement project plans, timetables, tasking, and overall coordination of work; serves as principle organizational contact for wing MPA program
- Knowledge of unit, wing, and command activities and missions, and Reserve and Guard organizational structure, functions, and policy directives, in addition to a thorough understanding of the IMA, unit Reserve and Guard programs
5
Experience For Workplace Program Operations Specialist Resume
- Proven track record of developing and providing service level agreements and resolving IT incidents
- Experience in ProCard purchasing and reconciling
- Advise students regarding tuition allocation processing and course registration
- Participate in activity-planning, development/advancement efforts, and proposal writing; and
- Fluency in the various notational systems of Harry Partch, including awareness of when and how these systems changed during Patch’s lifetime
- Able to interact with patient and families in challenging situations involving medical, mental health, and anger management issues
6
Experience For Data Center Group Channel Program Operations Specialist Resume
- Assist the Team Lead in driving channel programs, benefits, advocacies and other related initiatives in support of our Channel Marketing Teams
- Ensure compliance with policies and regulations concerning the program’s budget activities: policies and procedures in terms of NSF, WSOS, Gifts, etc
- Assist staff with purchasing, reimbursements, and payroll matters
- Comfortable analyzing data and Above-average proficiency in Microsoft Excel required
- Oversee existing internal operation support systems for CHDD Programs
- Contribute to CHDD strategic planning initiatives in collaboration with the CHDD Executive Team
- Provide strategic planning support to CHDD Programs and affiliated faculty and staff as requested
7
Experience For Program & Operations Specialist Resume
- Design and implement processes to improve Customer Service response time, including intake, escalation and response mechanisms
- Update the Procurement Services website to communicate new features, enhancements and learning opportunities
- Oversees the preparation of program budgets and budget proposals for Student Activity Fee Committee (SAF) grant funding and development activities
- Prepares statistical or narrative reports regarding program operations
- Coordinate data collection efforts with collaborating agencies
- Serve as content expert and resource for faculty and staff regarding grant and contract proposals, post-award management and compliance
- Provide regular updates to faculty and staff regarding changes tin federal and university research directives, as well as changes in RGA procedures
- Client friendly, ensuring client needs are satisfied, status documents are updated, and responses are timely
8
Experience For Program Operations Specialist, Uwmc Icus Resume
- Provide initial counselling for academic and non-academic matters and refer students to the Faculty Director or other Foster and UW staff on an as-needed basis
- Provide regular financial status reporting to the Director which is used for a variety of leadership purposes
- Provide other regular financial reporting, as appropriate, to the directors, AVP, and Executive Vice President – Finance and Administration
- Budget positions and operating funds in the UW’s budget system (BGT)
- Reconcile budgets, or oversee reconciliation monthly using the UW’s MyFinancial Desktop application (MyFD)
- Build different versions of budget projection to facilitate leadership decision making
9
Experience For Program Operations Specialist Resume
- Update and maintain relevant documents and materials reflecting STARS program impact
- Recruitment for Integrated Care Training Program
- Directly support the ITI Directors, Assistant Directors, and Resource Managers, including
- Proficiency in managing complex reconciliations
- Provide transactional related tasks in a dynamic, exciting, fast-paced environment with urgency and quality
10
Experience For Privacy Program Operations Specialist Resume
- Share well-thought ideas that can help yourself, the team, and others in delivering areas of their responsibilities
- Challenge yourself to be better while aligning with the immediate team and the bigger team’s goals and vision
- Drive impactful projects that help improve processes, nurturing better relationships with partners, and help sustain and/or entice new healthy partnerships
- Ensure charges are made correctly to the appropriate budgets (NSF, GIFT, WSOS, etc.)
- Conduct analysis of overhead costs associated with expenditures charged to STARS budgets
- Maintain spreadsheets that track budgets and forecast budget projections: provide budget report every 3 months to director (income, expenditures, overhead [including staffing & benefits], totals, and projections)
- Monitor and reconcile Budget Activity Reports (BARs) and Budget and sub-budget Status Reports (BSRs)
List of Typical Skills For a Program Operations Specialist Resume
1
Skills For Privacy Program Operations Specialist Resume
- Proven ability to (re)prioritize and work quickly to meet deadlines, managing multiple tasks and responsibilities
- Multi-tasker with compartmentalization skills to work on varied tasks with care and focus
- Sophisticated project management skills and the ability to juggle multiple tasks and responsibilities with ease, forethought, and accuracy
- Experience in a clinical quality improvement or risk management setting, preferably within a hospital or healthcare setting, or equivalent education/experience
- Working knowledge of NIH training grants; and program management experience
- Teaching and/or administrative experience in K-12
- Demonstrated knowledge of water and food sampling techniques, including sample handling procedures
- Experience adding and editing website content in WordPress and Drupal
2
Skills For Program Operations Specialist Infusion Specialist Resume
- Experience in managing data and a working knowledge in Salesforce
- Administrative experience in higher education working directly with faculty, staff and students
- Experience in program or project management, preferably in a healthcare setting; related organizational management responsibilities
- Experience authoring web pages
- Previous experience with counseling of students
- Experience with federal grant management and reporting
3
Skills For ISV Partner Program Operations Specialist Resume
- Experience in adult education, speci?cally higher education and faculty development
- Experience in academic search techniques, academic writing, and collaborating and editing academic work
- A good eye on details, processes, support and embraces quality as the standard of success
- Independently manage planned and unplanned priorities and tasks
- Experience with digital social media and technology for networking purposes
4
Skills For DCG Partner Program Operations Specialist Resume
- Demonstrated ability to work independently and as part of a team with a high level of initiative
- Experience at a large research and/or university environment
- Demonstrated interest in higher education
- Experience with program evaluation and design
- Experience with internal and external policy development
- Higher education program management experience
5
Skills For Workplace Program Operations Specialist Resume
- Experience with UW administrative systems
- Experience with inter-professional education
- Experience with curriculum development and implementation
- Experience tuning keyboard percussion instruments
- Experience with repair and tuning of American pump organs
6
Skills For Data Center Group Channel Program Operations Specialist Resume
- Experience with UW administrative systems including Ariba, MyfD, Workday, SDB, MyGrad
- Experience working with international students and graduate students
- Experience with federal compliance regulations, outreach and/or training
- Experience administering the Coordinated Assessment System (CAS) and/or other interview based assessments
- Experience working with staff from UW operations (OSP, GCA, MAA, etc) and sponsor program and research staff
- Experience with communicating directly with clients and internal stakeholders
- Experience in administrative/operations/program management with increasing responsibility
- Skill with hand tools for woodworking and intricate repair of musical instruments
7
Skills For Program & Operations Specialist Resume
- Experience teaching a range of courses in a University level music curriculum at high proficiency,
- Extensive experience rehearsing contemporary music ensembles
- Performance history on many of Partch’s instruments; experience as a vocalist in productions of Partch’s music
- Understanding of centralized and decentralized environments
- Maintaining and allocating department resources and monitoring resource usage; and
- Serving as the principal administrative liaison for the STARS Director
- Manage MRSRC D&I budget which includes preparing progress reports, budgets forecasting and reconciliation as well as providing reports on an as needed basis
- Assist with departmental and team cross training as well as onboarding and training for new team members
- Extensive event planning and providing support to programs in higher ed
8
Skills For Program Operations Specialist, Uwmc Icus Resume
- Establish and maintain system for tracking trainee milestones. Advise trainees of upcoming deadlines and ensure deadlines are met
- Manage mentoring plans and assist in mentoring NRT fellows. Work with PI to resolve placement issues and change requests
- Specific knowledge of University of Washington’s financial accounting, purchasing and payroll system
- Act as liaison between STARS staff and central services units, such as Payroll, Grants and Contracts Accounting, Purchasing, and Travel offices
- Track budget and sub-budget expiration dates, liquidating and closing expired budgets
- Determine training needs for groups and for individual users. Create and implement training plans to address both group and individual needs
- Participate in planning and delivery of large scale training deployments
- Manage shared data collection and files, ensuring quality of information and appropriate access by stakeholders. Manage data collection and analysis
- Establish and utilize effective evaluation processes. Establish and utilize effective communication processes given the multi-site faculty and operations of this Core
9
Skills For Program Operations Specialist Resume
- Assess progress rigorously, take steps to keep projects on track and integrated, keeping the PI and rest of the team informed
- Prepare grant progress reports and contribute to publishing
- Assist MSRC investigators to receive timely and actionable consultation from D&I and economic analysis experts as well as relevant DoD/VA and community organizations
- Provide student services support including information about registration and time schedule
- Maintain files of preliminary residents seeking advanced positions
- Manage the process of job application, file review, interviewing and transitions
10
Skills For Privacy Program Operations Specialist Resume
- Lead process to develop long-term plan and funding model to ensure sustainability of the program
- Serve as liaison between students, faculty and staff within the Institute, participating departments and colleges, and industry project leads
- Establish and lead coordination of graduate diversity recruiting program and associated events and activities
- Administer Project Based Learning process; establish and maintain process for intake, revision, and selection of projects by NRT fellows
- Real passion for compliance in standardizing processes while open to continuous improvement
- Proficiency in Excel and able to generate reports using macros, pivot tables, etc
List of Typical Responsibilities For a Program Operations Specialist Resume
1
Responsibilities For Privacy Program Operations Specialist Resume
- Strong organizational skills and ability to oversee a project from conceptualization through completion
- Comfortable analyzing data/Data analysis experience
- Implement excellent customer service
- Responsible for managing enrollment, registration and facilities planning
- Management of ISCRM Scholars Program, ISCRM Pilot Awards program and NIH Training Program
- Lead process improvement projects utilizing Lean methodology and tools
- Assist in training campus users in instructor lead classes or webinars
2
Responsibilities For Program Operations Specialist Infusion Specialist Resume
- Distribute sub-budget BARs and BSRs to Director and Associate Dean for review
- Ensure all BARs and BSRs have been reviewed, signed, and returned by appropriate personnel
- Coordinate with the fiscal team to ensure compliance with all UW fiscal policies and procedures
- Support the overall management and planning of the program resources including NSF, WSOS and state funds, gift and royalty funds, self-sustaining funds, and grants. Complete responsibilities under the supervision of the Director
- Track and maintain spreadsheet with costs (budget and expenditures) for staff development activities (per staff member)
- Under the supervision of the Director, set annual budgets and track and maintain spreadsheet for all expenditures related to student activities, including transition week, Advising & Orientation sessions, industry visits, the end-of-year celebration, STARS seminars, etc
3
Responsibilities For ISV Partner Program Operations Specialist Resume
- Develop teacher interview process
- Create interview schedule and conduct applicant interviews
- Coordinates and assess recruitment needs with Washington STEM
- Ensure patients’ infusion orders are sent to the appropriate pharmacy or infusion clinic for fulfillment along with any co-pay assistance documentation
- Develop processes for products with a Risk Evaluation and Mitigation Strategy (REMS) program for specialty infusion pharmaceuticals
- Participate in revenue cycle committees to help identify causes of denied claims and develop workflow solutions to optimize revenue capture
- Serve as point of reference for Patient Assistance audits in a timely manner and provide all necessary documentation; patient financial records, signed applications, original orders and proof that the patient
- Write and direct the preparation of clear and effective reports and other documents, including research progress reports, annual updates to funding agencies, and program and curriculum reviews. Manage deadlines and coordinate activities of multiple authors across multiple institutions, and contribute information about finance and administration
- Establish and maintain recognizable identities and branding. Develop and implement marketing strategies, design and maintain websites, write content for websites and other publications, and manage production of print collateral and other materials
4
Responsibilities For DCG Partner Program Operations Specialist Resume
- Organize and attend administrative and strategy-planning meetings as needed, both ad hoc and as part of regularly convened groups at UW
- Develop new processes and practices for pilot funding and other new initiatives and programs of the supported Institutes. Track commitments and prepare related reports
- Independent worker with proven ability to work in fast paced environment
- Support interventions (e.g., Study Tree App) for students as they are developed. This includes coordination with faculty whose courses are connected with the interventions; academic and wellness resource groups connected to the interventions; and potential coordination with third-party vendors
- Support UWRL research through coordination with research team and interns. Help maintain the research data and support coordination of data analysis
- In a Career Broadening capacity, plans, organizes, and administers assigned activities for the AF Program Executive Officer (PEO) for Weapons/Director of the Armament Directorate
- As a Career Broadener, provides advice and guidance on actions proposed or initiated in support of assigned program objectives
- Represents the organization and/or participates in meetings to deliver presentations on project/program status, accomplishments, encountered/anticipated challenges, support requirements, program changes
- Gathers, prepares, and analyzes data, with consideration of resources required to execute assigned Directorate programs
5
Responsibilities For Workplace Program Operations Specialist Resume
- Excellent oral and written communication skills including demonstrated competence in preparation of correspondence, written reports and executive level minute taking
- Proven ability to handle senior executive-level confidential information with a high level of tact, discretion and diplomacy
- Five years of experience in adult education
- Project Management experience in the methods and systems of continuous quality improvement
- Work across multiple levels of an organization to achieve results
- Assist in day to day administrative operations of the CHDD
- Assist in oversight of space, equipment, supply, and IT needs of the CHDD
- Act as backup to CHDD Administrator
6
Responsibilities For Data Center Group Channel Program Operations Specialist Resume
- Organize information in physical or electronic formats to facilitate short and long term CHDD operations
- Develop tools and metrics to utilize information available in UW and federal databases
- Respond to technical and general customer inquiries
- Maintain a broad working knowledge of various UW financial and procurement systems and act as subject matter expert, including new functionality or enhancements
- Communicate features of procurement systems in written and oral formats across multiple delivery methods such as email, phone and web-based content or training materials
- Develop communication materials such as email template responses, FAQs, webforms and scripted answers in response to campus feedback and needs
- Support implementation of recommended customer service improvements
- Make recommendations for customer service improvements based on feedback from Procurement Customer Service team and customers
7
Responsibilities For Program & Operations Specialist Resume
- Utilize specialized knowledge and experience to support the Director, project sponsors, and ASA team in the development, implementation and tracking of projects
- Develop project plans and manage timelines to track project progress and encourage timely completion for committed outcomes
- Work with project partners and stakeholder to support timely execution of committed goals
- Develop and implement project-specific communication plans, produce videos and draft aesthetically dynamic communication materials related to initiatives
- Manage project close-out, collect feedback from participants, collaborators and stakeholders to provide final summary and outcomes
- Develop reports and documentation related to each project
8
Responsibilities For Program Operations Specialist, Uwmc Icus Resume
- Independently conduct surveys, research, literature reviews, focus groups and review related reports
- Produce written and visual communication materials related to each project
- Support ad-hoc special projects for UW senior leadership, advancement/communications colleagues, and team members
- Professional attitude; strong interpersonal and customer service skills; demonstrated ability to communicate and work effectively with a variety of internal and external customers, applying good judgment, critical thinking, discretion and sensitivity
- Willingness and ability to work over 40 hours per week when necessary to meet proposal deadlines
9
Responsibilities For Program Operations Specialist Resume
- Point of contact for seminar programs, research update meetings and annual stem cell symposium
- Partner with Associate Directors to coordinate Program objectives
- Maintain an understanding of the overall mission and objectives of the Institute and the UW Department of Pathology administrative processes, policies and procedures to help ensure compliance by ISCRM staff, faculty, visitors and collaborators
- Play an important role in development and implementation of short and long-term program goals, continuous process
- Improvement methods and measurable metrics for success
- Maintain and manage ISCRM's faculty membership. Locate and define new ISCRM membership process improvement opportunities and implement changes
- Participate in ISCRM's strategic planning process by preparing statistical tables, graphs and charts pertaining to ISCRM's Core Resources and/or membership. Also through polling of ISCRM constituents on an as needed basis
- Collaborate with Procurement Services IT and other Procurement Services teams to roll out new functionality and system enhancements to the PCS team
10
Responsibilities For Privacy Program Operations Specialist Resume
- Collaborate with project managers, business analysts, software developers, campus user test groups and teammates in designing new system functionality, defining new business rules and participating in system implementation planning. Contribute input and recommendations based on feedback obtained from end users
- Make recommendations for system improvements/corrections to supervisor, project management teams and system developers to resolve departmental challenges to adoption of new systems, policies or procedures
- Design effective tests, identify test participants, facilitate tests, collate test results, analyze the results
- Communicate with subject matter experts to identify what different audiences (including departmental staff, campus users and suppliers) need to know for the rollout of new functionality or enhancements to existing systems
- Plan, communicate and provide change management support for rollouts to include presenting demos and writing FAQs. Perform follow-up outreach to assess change management effectiveness
- Utilize customer inquiries and feedback data to coordinate and lead departmental outreach opportunities
- Maintain web content
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