Program Manager, Operations Resume Sample
Adah Hahn
725 Isabell Park,
Boston,
MA
+1 (555) 679 5956
Work Experience
Program Manager, Operations
08/2015
-
PRESENT
San Francisco, CA
- Experience managing projects for a Professional Services Organization
- Experience leading, facilitating and integrating high quality projects, including identifying partners and sub-project owners
- Managing complex large-scale or multiple mid-sized projects locally and globally, ability to multi-task
- Prior experience negotiating with both internal and external stakeholders
- Partner closely with Operations Engineering, Product Development, and Product Management to drive key cross-functional programs with executive-level visibility to successful completion
- The noise level in the work environment is normally low
- . Make employees aware of the significant environmental aspects and related actual or
- Leads cross-functional group comprising of Operations, Quality, Regulatory, Facilities, and others to develop, communicate, and measure progress against goals and metrics for program success
Program Manager.fulfillment Operations
11/2010
-
05/2015
Houston, TX
- Oversees all aspects of Design, Construction, Validation, and Manufacturing Transfer activities from concept to program closure and launch
- Develops and maintains program budget/cost data, seeks trends and advises on corresponding impact to program and recovery plans necessary to achieve budget targets
- Coordinates with leaders of manufacturing to plan and execute transfer of products from design to production
- Manages project schedules and surfaces/resolves conflicts to maintain project schedule
- Schedules and conducts program reviews throughout the design and execution life cycle
- Exercises performance management of all team members in cooperation with respective functional managers
- Represents and reviews program(s) at the Executive Leadership and Board levels
Manager of Program Operations
08/2003
-
08/2010
Dallas, TX
- Integrates external factors (e.g. International Regulations, Government agencies) into the context of timing and development milestones of the program and associated projects
- Effectively communicates the value and impact of strategic options to the team
- Uses extensive experience and exposure across the portfolio to optimize the strategy and corresponding development plan
- Influences cross-functional areas by maintaining and leveraging a professional network with key stakeholders
- Works to manage governance expectations, allowing the team to execute the endorsed plan
- Leverages own experiences and network to develop contingency plans for unidentified risks or opportunities and advances the programs and projects across the matrix
- Implements mitigation plans and effectively communicates the business impact of a risk to the team and keeps Governance and stakeholders informed of risks
- Utilizes appropriate communication forums and formats to align program and project goals within and outside of team
- Uses change management methodology to successfully address challenges in team behavior or interaction with functional lines
Education
Argosy University - Hawaii Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent verbal and written communication skills, and excellent presentation skills
- Demonstrated strong writing skill, including experience writing policies and procedures, user guides, training manuals, SBARS, or other equivalent combination
- Good prioritization, strong time management and organizational skills
- Strong skills in leadership, networking, influencing, troubleshooting, problem solving and collaborative team building
- Extensive project management experience with a proven track record of organizing, prioritizing and keeping technical projects on schedule
- Superior analytical skills; creative problem solver, deep experience constructing A/B tests that can drive ongoing improvements to performance
- Strong interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
How to write Program Manager, Operations Resume
Program Manager, Operations role is responsible for analytical, translation, analysis, training, organization, payroll, refining, shipping, security, purchasing.
To write great resume for program manager, operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Manager, Operations Resume
The section contact information is important in your program manager, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Manager, Operations Resume
The section work experience is an essential part of your program manager, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program manager, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program manager, operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Manager, Operations resume experience can include:
- Excellent presentation, written and oral communication skills; adept at developing presentations via PowerPoint
- Outstanding communications, relationship building, problem solving and program management skills
- Experience identifying, leading, and implementing improvement initiatives to improve efficiency and/or effectiveness
- Problem solving and risk management skills under the pressure
- Very good knowledge of MS Office; working knowledge of program/project management software (MS Project etc.) is a strong Advantage
- Experience in Operations team with 8+ years of direct people management experience
Education on a Program Manager, Operations Resume
Make sure to make education a priority on your program manager, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program manager, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Manager, Operations Resume
When listing skills on your program manager, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program manager, operations skills:
- Excellent written and oral communication skills, with experience influencing senior leadership
- Prioritizing and effectively planning milestones and program roadmaps across OpEx
- Strong analytical background, problem solving and communication skills are necessary
- Demonstrated ability to communicate effectively in, both verbally and in writing
- Strong data analysis, problem-solving skills
- Strong analytical skills, ability to plan, organize, and implement multiple concurrent projects and tasks
List of Typical Experience For a Program Manager, Operations Resume
1
Experience For Manager of Program Operations Resume
- Strong technology / tools orientation to effectively manage programs
- Demonstrated ability to communicate effectively to senior management
- Coding experience in Java, C++, and Perl, or systems management experience commensurate with the position
- 6 – 8 years’ services experience and/or operations experience
- High level of business acumen and ability to effectively interact with and influence senior leaders
- Developing and then leveraging strong vendor relationships to realize cost savings
- Develop and manage financial related elements of a project; strong business acumen including project accounting and cost accounting
2
Experience For Program Manager, Business Operations Resume
- Experience in, operations, retail, consulting and/or finance, with a history of owning/driving results
- Coordinate ongoing service delivery programs such as the Data Center Spares, Data Center response, Disaster Recovery, Monitoring Effectiveness
- Contribute to strong working relationships and collaboration with Global and Regional Business Operations teams, and Client Marketing teams
- Experience using data to find opportunities and drive decision-making
- Manages 3- and 12-month calendars ensuring strategic prioritization, phasing into the store and appropriate use of resources across various teams
- Demonstrate decisive but inclusive decision making in a fast-paced multi-work stream environment
- Experience working with MS Excel and Project
- Experience with federal grant regulations, including the Uniform Guidance Policy
3
Experience For Program Manager, Marketing Operations Resume
- Strong proficiency in analytical tools including Microsoft Excel and SQL
- Experience using SAP
- Experience in international program planning and development
- Supervise highly skilled Biomedical Equipment Technicians from entry level BMET 1 through BMET Supervisor
- Strong ability to develop strategic and tactical plans and drive execution
- Oversee and develop key internal reporting and metrics to substantiate program compliance and demonstrate progress against KPIs
- Relevant Program or Project Management experience
- Experience in program or project management
- Exercise effective independent professional judgment
4
Experience For Manager of Operations Program Managers Resume
- Demonstrated ability to lead and influence cross-functional teams in a matrix environment
- Facilitates monthly project prioritization meetings with leadership and cross-functional stakeholders
- Demonstrated knowledge of basic project management principles
- Building and implementing industry-based program and project management methodologies and tools (8 -10 years)
- Planning and goal setting
- Providing program guidance, advice, and information to support our Recruitment Partners and Managers
- Responsible for hiring, mentoring, training, and disciplining up to 20 subordinates ranging from entry level BMET 1's through a BMET Supervisor
- Ensures profitability, through financial analysis, in program by managing expenses and recommending price increases and expanding program offerings
5
Experience For New Product Introduction Program Manager Service Operations Resume
- Manage data integrity within project tracking system, ensuring timely entry and identifying areas that are at risk
- Successful track record of implementing and managing marketing automation systems and associated integration
- Support the hiring & onboarding of both Contractors and FTEs per integration/sustaining needs
- Collaborate with key stakeholders to build map editing forecasts, tracking progress against target
- Identify strategic projects and coordinate across merchandising, product management, engineering and operations to push projects to completion
- Provide reports to merchandising team on ratings and refunds to make smarter merchandising decisions
- Manage MSP/BPO relationships to ensure deliverables and SLAs are met, taking corrective action when they are not
- Ensures operational efficiencies, through systems analysis and recommending standards to manage market and program development
- Overseeing revenue and expense budgets of $500K or larger
6
Experience For Program Manager, Asia Operations Resume
- Travel to various locations with extended stays and/or traveling to multiple locations
- Document and execute on implementation, training, and governance plans
- Maintain and enhance our central tracking capabilities across GBU Tech Solutions Operations
- Lead programs and projects ranging from Operations to Acquisitions Initiatives
- Knowledge and understanding of CRM and PSA
- Monitor utilization of equipment and supplies; oversee supply ordering program
- Plans and conducts staff meetings and ensures meeting notes are available
- Assumes the role of patient advocate regarding guidelines found in the Patient Bill of Rights
7
Experience For Senior Manager Partner Program Operations Resume
- Ensure that clinic meets regulatory standards (ex. JCAHO, DOH), including environment of care standards
- Establish and maintain collaborative working relationships with students, student organizations, faculty and staff
- Relate successfully in one-on-one and group situations with persons representing diverse backgrounds and interests
- Develop the program management systems and tools for teams as they grow. Create a working standard to constantly strive to increase performance
- Maintain the institutional memory of the organization by creating a shared knowledge portal and repository of best practices
8
Experience For Manager Partner Program Operations Resume
- Able to present ideas and solutions to various audiences including senior management
- Can work cross functionally without being constrained by your job function
- Participate in enhancing the project management process in order to streamline the execution of all the process groups
- Provide work performance reports for ongoing projects
- Track and report on deliverable status, liaising with internal departments leads and potentially external vendors
- Authority to manage project budget up to value of the approved funding (typically Class A projects at the Enterprise level
- Create and develop robust project plan and ensure critical milestones are met by ensuring are key partners are aware of critical timelines
- On-Board and train new campus recruitment team members to ensure understanding of the processes and procedures
9
Experience For SMB Program Manager, Marketing Operations Resume
- Project Management and/or Medical Device quality certifications or training is desired
- High integrity team player, who inspires others to perform at high levels, and has high potential to grow with increasing levels of responsibilities
- Analyze complex strategic goals and initiatives then develop executable plans to achieve goals as well as integrating best practices
- Proficiency in Microsoft Office products including MS Project and Visio
- Familiarity with workflow, document management and MIS reporting technology platforms
- Identify and understand the basic operating principles of standard analog and digital electronic circuits and electromechanical components
10
Experience For Program Manager, Field Operations Resume
- Routinely exercises logical, progressive trouble shooting techniques at the systems level
- Works collaboratively with management, senior executives, and key stakeholders to define project scope, strategy, logistics, financial planning and budget
- Perform quality Due Diligence assessment of the potential transaction including identification of risks
- Support the development of the resource plan using tools like the QA stream resource calculator to input data into the financial model
- Lead/support the integration strategy for manufacturing transfers as applicable
- Finalize ASL analysis and strategy for onboarding suppliers
- Flexible and responsive to changing situations. A team player, comfortable with ambiguity and deadline pressures
- Self-motivated and focused on achieving results
- Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment
List of Typical Skills For a Program Manager, Operations Resume
1
Skills For Manager of Program Operations Resume
- Proven background and skills in New Product Introduction techniques
- Detail oriented with strong time management and organizational skills
- Foster Teamwork - work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness
- Prior experience in administration of clinical training programs within the UW Medicine system
- Strong skill with Microsoft Office applications including word, excel, and outlook
- Financial analysis and negotiation skills required
- Effectively communicate and present information to team members, team leaders, and senior management
- Demonstrated leadership experience and ability to coach others
2
Skills For Program Manager, Business Operations Resume
- Experience in clear and effective communication with internal and external stakeholders
- Evidence in effective verbal and written communication
- Experience designing and managing marketing automation deployments, designing complex nurture programs, integrating new marketing technologies
- Knowledge/experience in SAP transactions involving material planning, stock room, shipping and receiving
- Experience with aspects of developing operating plans, performance reporting on goals, and/or strategic planning
3
Skills For Program Manager, Marketing Operations Resume
- Experience in conducting ongoing training for staff on financial rules and practices, including all financial, programmatic staff as well as managers
- Knowledge of technology operations processes including experience gathering requirements, reviewing processes and writing functional design documents
- Experience managing, developing, and executing operational systems
- Collaborate with Faculty Program Directors and Clerkship Director(s) in planning and implementing future state vision and strategic priorities
- Experience with cost and center accounting, drafting budgets, and account reconciliation
- Experience with payroll, and reconciling and assigning payroll allocations
- Demonstrated knowledge of budgeting and accounting principles
- Demonstrated history building out a program and defining success measures
- Build strong relationships with CM’s to ensure deliverables are on track and all engineering requirements are being met, and to ensure high quality
4
Skills For Manager of Operations Program Managers Resume
- Eight years of active experience in Washington State practicing law or serving in judicial or administrative law capacities
- Experience with budgeting and long-range planning
- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, and SalesForce
- Experience working in and managing complex academic program operations
- Solid understanding of underlying principles of physics, chemistry, hydraulics, light, and sound
- Three or more years of experience working with IT teams, including Agile
- Three or more years of experience leading teams to achieve common goals, including direct and /or indirect reports
- Good problem-solving and decision-making ability
- Demonstrated proficiency with database design concepts, data modeling, and segmentation
5
Skills For New Product Introduction Program Manager Service Operations Resume
- Solid understanding / knowledge of project Management tools is essential
- Experience in driving change through influence
- Experience managing expectations of all stakeholders
- Practical experience with data driven decision making and business metrics
- Able to objectively assess process and recommend improvements and well as practical experience implementing improvements
- Able to manage competing priorities with little supervisory input
6
Skills For Program Manager, Asia Operations Resume
- Project manager/business analyst with at least 10 years of financial industry experience working on large scale, global technology initiatives
- Experience with client on-boarding and reference data technology platforms
- Previous work experience and knowledge of hardware from the following OEM’s: Apple, Dell, EMC, Hitachi Data Systems, HP, Lenovo
- Capability to manage multiple conflicting priorities at a time
- Demonstrated knowledge of ASU policy and procedures regarding OMB guidelines
- Program management experience handling multi-dimensional, high-profile projects against aggressive timelines
- Experience developing trusted relationships across functional areas
- Strong understanding of campus recruitment processes and best practices
- ECommerce and coding experience highly desirable
7
Skills For Senior Manager Partner Program Operations Resume
- Proven ability with contributing to the success of an expert team
- Experience in using Analytics to drive actionable insights
- Experience with process improvement and/or disciplined problem solving methods such as Lean or Six Sigma
- Demonstrated knowledge of clinical specimen processing procedures
- Relevant experience managing projects in a SaaS technology environment
8
Skills For Manager Partner Program Operations Resume
- Past experience purchasing for State of Washington institution of higher education and/or public agency
- Experience of negotiating with internal/external vendors
- Experience in recap/ROI analysis of financial, participation and other KPI measurements for events and other experiential marketing activations
- Operations experience in one or more of the following areas: Core Business, Delivery, Commercial, or Finance
- Solid understanding of a SaaS Technology business
- Proven ability to define issues, strategically plan options, and define and implement solutions within targeted timeframes
- Progressive responsibility experience in related area
9
Skills For SMB Program Manager, Marketing Operations Resume
- Prioritize and manage own workload and support campus recruitment team members in order to deliver quality results and meet timelines
- Develop and implement the strategy for QMS elements like validation, CAPA, inspections, batch release, etc
- Experience in Finance, Operations, Business Development, or other related fields
- Excellent command of the German and English language required
- Very good knowledge of change management principles
- Experience in SalesForce, Excel, Relational Data Analysis, Visio, PowerPoint, Microsoft Word
- Eight to Ten years of Project Management experience, preferably from within the medical device industry
- Good verbal and written communication with all levels of division
10
Skills For Program Manager, Field Operations Resume
- Experience with audit compliance
- Demonstrated knowledge of organizational practices
- Collecting business and technical requirements from various stakeholders, writing specifications, driving project
- Planning and delivering the full OpEx program end to end
- Leveraging Relationships – Orientation to leverage all relationships (internally and externally) to maximize personal and PURE successes
- Accelerating change through the marketing organization by applying change management concepts and methods
List of Typical Responsibilities For a Program Manager, Operations Resume
1
Responsibilities For Manager of Program Operations Resume
- Experience working with copywriters, visual merchandisers, designers, and/or design agencies
- Related work experience including Plant Operations
- Drive planning efforts to incorporate Akamai’s top customers’ use cases for new products early in the development cycle
- Regularly communicate updates and recommendations to the Akamai senior leadership team pertaining to Akamai’s largest customer accounts
- Reconcile/sign/deposit and manage for ARC’s checking accounts
- Track record of delivering results in an ambigious environment
- Provide suggestions to Business SME’s for improvements to the process & policies
2
Responsibilities For Program Manager, Business Operations Resume
- Develop strategies and best practices around how to effectively manage projects within the programs. Consider schedules, available resources, scope and budgets to deliver job completion to your customer’s delight
- Manage daily space planning needs and weekly onboarding, reconfiguration and ergonomics for Marketplace, and their Finance and Human Resources partners, by thoroughly understanding, and educating accordingly, Amazon’s philosophy on space
- Hire, mentor, train, and implement corrective action for up to 20 employees, ranging from entry-level BMET 1's through a BMET Supervisor
- Leverage project/program management tools to communicate top needs, current timelines, and action items due
- Establish and manage processes to intake, triage, negotiate, and deliver strategic customer account requests
- Communicate, report and drive improvements to product quality and customer satisfaction
- Work directly with the Director to develop and post hourly student’s job ad, review resumes, conduct interviews and make recommendations
3
Responsibilities For Program Manager, Marketing Operations Resume
- Interpret policies, procedures, and regulations specific to cleaning and sanitation of the Operating Rooms (OR), the Emergency Department (ED), all Clinic Rooms, the Discharge Team, the UVC team, the Cafeteria and the Kitchen, and all offices on campus to ensure compliance with high standards of patient safety and patient care
- Implement plans specific to the OR, the ED, all Clinic Rooms, the Discharge Team, the UVC team, the Cafeteria and the Kitchen, and all offices on campus to ensure compliance with standards of infection control and HMC’s mission for quality patient
- Prepare/oversee/distribute routine and special budgets and Fiscal Reports; Establish standard procedures for ARC’s financial operations (Full accounting cycle including Accounts Receivable/Accounts Payable/Procurement)
- Select appropriate insurance company and insurance policies for APOGEE-2 instrument, APO site and vehicles at APO and LCO based on ARC’s needs and sign/oversee Insurance
- Manage the daily implementation of the medical equipment preventive maintenance program
- Manage multiple medical equipment related replacement, upgrade, installation, or repair projects
4
Responsibilities For Manager of Operations Program Managers Resume
- Manage multiple departmental processes to ensure compliance to federal, state, and local policy and procedures
- Manages and directs the work of OPO Programs and Program Coordinators to assure the Company goals are met
- Manages relationships with internal and external partners as a primary OPO contact
- Establishes the measurement of program objectives and evaluates the success of the program on a routine basis, and provides on-going feedback and communication to internal and external partners
- Ensures REI’s program activations meet quality, risk management and compliance expectations
- Travels to OPO markets to ensure quality of execution meets expectations
- Work independently with in-person as well as remote managers and peers
5
Responsibilities For New Product Introduction Program Manager Service Operations Resume
- Monitor and track program and project status
- Communicate status, progress, and plans to internal key stakeholders
- Facilitate and at times document requirements across projects/programs
- Understand and make recommendations on how we can continuously improve our processes, systems, and tools to better support a SaaS business
- Desire to get things done and to challenge the status-quo
- Serve as a mentor and resource to clinic staff and providers to facilitate operational efficiencies, service excellence, initiatives and program/organizational goals
- Develop and maintain an in-depth understanding of clinic workflows, processes, policies and procedures as well as UWMC policies and procedures
- Coordinate and direct the patient care program to ensure patients’ needs are met and that facility policies are followed in an environment that optimizes patient safety
6
Responsibilities For Program Manager, Asia Operations Resume
- Provide regional project management support for key knowledge management and CRM development initiatives
- Drive continuous improvement of user experience across Sales CRM (Salesforce), Marketing Automation (Oracle/Eloqua) and Knowledge Management platforms and tools; drive towards improved usage and engagement metrics
- Advocate for North America business requirements across client engagement, sales planning, and campaign initiatives and processes
- Independently drive relevant data analyses and reporting from multiple platforms; define and develop related dashboards and presentations; manipulate substantial CRM data in Excel, while providing effective summary reports for leadership
- Provide key support and drive collaboration among Client Marketing, Marketing IT, CRM and Client Delivery teams to ensure seamless B2B campaign communication across Sales Teams and Client Contacts. Facilitate B2B Campaign governance as an advocate for regional client segments
7
Responsibilities For Senior Manager Partner Program Operations Resume
- Apply regulatory requirements in determining the content and information required for the program
- Provide timely and accurate and communications to key stakeholders; participate in and/or facilitate cross-functional briefings and trainings
- Provide qualified direct support of Account Executives and Sales Leadership as it relates to program implementation
- Drive regional participation and compliance with global client engagement survey and action plans
- Drive regional compliance against key auditable sales processes
- Develop project plans in line with the defined strategy
8
Responsibilities For Manager Partner Program Operations Resume
- Works with MES Strategic lead and Product pipeline and new business
- Execute the strategy cross-functionally; make adjustments to the plan and partner with stakeholders to update accordingly
- Support development of the business case and define specific recommendations that are specific and measurable
- Routinely update cross-functional teams on status and changes; present Program updates and outcomes to executive leaders as required
- Proficiency with common project management and communication tools such as MS Project, Exel, PowerPoint, and MSWord
- Strong process orientation and a track record of reducing costs, improving productivity, and streamlining operations in order to achieve significant financial improvements
- Effective communication and relationship building skills at all levels of an organization and the ability to work effectively across functions within a matrix environment
9
Responsibilities For SMB Program Manager, Marketing Operations Resume
- Creative and ideas-driven in finding new solutions/ designing innovative to solve problems under tight deadlines
- Present your ideas clearly (verbal and in writing) to senior leaders and business partners and lead meetings with confidence
- Business/Marketing performance analysis
- Assign workload to staff as needed
- Think strategically, continually innovating against the marketplace and customers’ needs, with an analytical mindset and ability to focus on details to drive operational excellence
- Facilitate work with cross-divisional teams and key stakeholders throughout the entire business to drive strategic account, customer satisfaction, and cutomer loyalty initiatives
- Identify and manage business case needs and calculate informal ROI for investment of key initiatives
- Fluent in data analysis via Excel
10
Responsibilities For Program Manager, Field Operations Resume
- Develop and execute a store operation and program
- Coordinate across teams across Amazon Go (product management, tech, category management, store operations, L&D, etc.)
- Track and manage multiple timelines, and develop a communication plan for all key stakeholders regarding program details, status updates, key risks, mitigation plans and process/plan changes
- Develop progress and success metrics for safety, quality, efficiency, associate experience and customer experience (people, process, product and site readiness)
- Have a working knowledge of principles, practices and theories of student learning and development; understanding of the cultural, social and educational needs of student residential communities
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