Program Manager, IT Resume Sample
Dessie Yundt
730 Junius Trail,
Houston,
TX
+1 (555) 172 5118
Work Experience
Program Manager, IT
04/2017
-
PRESENT
Los Angeles, CA
- Business unit leadership
- Information Security and Controls Office leadership
- Risk Operations and Remediation leadership
- Corporate IT PMO
- AIG IT functional teams
- External consultants and vendors
- CISA / CPA / CIA or related certification
- Experience applying COSO, CoBIT, ITIL, ISO and other leading business and IT control and/or security frameworks
Program Manager, IT Infrastructure
06/2012
-
12/2016
Los Angeles, CA
- Technical and operational experience with controls and risk mitigation technologies and/or methodologies surrounding Information Security, Privacy, Vulnerability Assessments and Regulatory Compliance
- Lead as well as to be an advisor to senior management and performing “hands-on” work
- Strong understanding of internal controls, auditing and generally accepted accounting principles required
- Experience in the preparation and analysis of audit data through computer aided audit tools (such as ACL, Excel spreadsheets, or other database tools)
- Expert knowledge of project management methodologies
- Exceptional inter-personal skills, oral, and written communications skills
- Able to work in a fast-paced, dynamic work environment
Program Manager, IT Business Systems
07/2008
-
12/2011
Phoenix, AZ
- Unrelenting self-motivation and initiative
- Exceptional inter-personal skills, oral, and written communication skills
- Experience working on datacenter/infrastructure implementation projects toward security and system hardening
- Experience in application requirements and translating needs into capacity plans. Specific experience with doing this as part of a M&A
- Lead multiple business and/or technical teams to define and deliver complex business solutions; Highly effective at resource planning and engagement of resource and vendor management in defining staffing needs and providing feedback to build and maintain a high performing team
- Directs technical consultants and architects to build and design next generation of scalable systems and business solutions
- Apply best practices to the software development lifecycle for projects based on experiences with a number of agile and blended approaches
- Define the high-level scope of the project including organizational, systems and process impacts
- Define high-level list of deliverables
Education
Florida State University - Panama City Campus
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong and proven communication skills (verbal and written)
- Strong Organizing & Inter-Personal Skills
- Strong Business Process Analysis skills and Business Process Mapping
- Xpert knowledge of project management with strong time management skills, PMP certification, delivering SaaS applications highly desired
- Experienced quantifying impacts of risks and issues to scope, schedule, budget and prioritizing and driving resolution
- Demonstrated experience leading cross-functional teams within a formalized methodology
- Demonstrated experience employing established project methodologies – agile, waterfall
How to write Program Manager, IT Resume
Program Manager, IT role is responsible for leadership, communications, database, integration, procurement, auditing, security, reporting, design, travel.
To write great resume for program manager, it job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Manager, IT Resume
The section contact information is important in your program manager, it resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Manager, IT Resume
The section work experience is an essential part of your program manager, it resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program manager, it responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program manager, it position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Manager, IT resume experience can include:
- Provides support for program planning, execution, tracking, communications and reporting for multiple high priority cross-functional projects
- Previous experience in a PMO implementing standards and monitoring project performance across the organization
- Functional Area experience running programs with Order/Agreement to Cash/Billing
- Experience with successfully interacting with management including professional presentations with executive teams
- Technical depth and experience in implementing at least two or more of the following
- Experience in working in global virtual team environment, including but not limited to offshore model
Education on a Program Manager, IT Resume
Make sure to make education a priority on your program manager, it resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program manager, it experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Manager, IT Resume
When listing skills on your program manager, it resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program manager, it skills:
- Effectively present information to technical or non-technical audiences ranging from team level meetings through to Executive briefs and updates
- Complex, enterprise-wide Project/Program management experience with at least 5-7 years of leadership experience across IT and business functions
- Experience in large sophisticated organization with high volume/high transaction environment including the physical shipment of goods
- Well developed communication skills with technical and non-technical senior management
- Demonstrated ability to establish and maintain effective and collaborative relationships with senior business level
- Prioritizes project/program budget and resources to deliver on client’s priorities
List of Typical Experience For a Program Manager, IT Resume
1
Experience For Program Manager, IT Infrastructure Resume
- Very strong customer service, interpersonal and communications skills (oral and written) Proven experience leading and directing technical staff through crisis situations Adaptability and willingness to learn new concepts and technologies
- Proven ability to improve operational efficiency by driving standardization and automation Ability to prioritize and work on competing and/or conflicting tasks simultaneously
- Strong understanding of Actifio and AWS
- Relevant work experience in project management. 5+ years in program management
- Experience in IT risk remediation and/or IT security and controls
- PMP, Scrum Master and/or Six Sigma certifications desired – equivalent related experience and knowledge essential
- Experienced with disaster recovery
- Experienced with infrastructure implementation
2
Experience For Senior Program Manager, IT Resume
- Experienced with Data Migration
- Continually evaluates and maintains efficiency in managing the portfolio of programs through planning, scheduling and budget assessment
- Manage, Monitor, Planned organize meetings/ knowledge sharing activities, learning out comes
- Build a knowledge base of learning and results
- Manages multiple service providers selected to participate in assigned projects, including full vendor management procedures
- Escalate any issues affecting the timeline to the appropriate leadership
- Certifications in project/program management (e.g. PMI) and/or IT risk management (e.g. ISACA) highly desirable
- Produces all relevant program management deliverables such as program objectives and requirements, risk assessments, program plans, program status reports, open issues logs, change logs, action items list etc.
3
Experience For Program Manager, IT Business Systems Resume
- Identify, Classify and define possible and new stakeholders for engagement with the eco system
- Engagement with SRLM, National unit for all requirements, coordination and organizational needs
- Reviews high-level deliverables across multiple projects
- Manages time, budget and scope across multiple projects
- Tracks issues and risks at the program level
- Schedules and facilitates US Foods project delivery Toll Gates
4
Experience For Principal Program Manager, IT Resume
- Manages defect resolution process
- Conducts and documents lessons learned
- Plans and manages a portfolio of multi-million dollar IT programs that are comprised of highly visible, high-profile projects that span the organization and have significant enterprise impact
- Develops overall program strategy to ensure proper sequencing and integration of large/complex projects within the portfolio and adjusts project scope, timing, and budgets as necessary, based upon the needs of the business
- Communicates with IT leadership and senior business leadership to review program strategy, direction and changes
5
Experience For State Program Manager IT & Biometrics Resume
- Manages a team of multiple project managers and project resources for the execution of programs/projects
- Monitors, measures and reports on program status to IT leadership and senior business leadership
- Accountable to Executive Steering Committee and Stakeholder Reference Groups for IT program delivery including the efficiency and functionality of all IT Project completions, timeline adherence, budget and resource management
- Provides leadership, direction, coordination and coaching for project managers and project teams during their day to day management and implementation of IT Business projects, programs, activities and processes
- Project related to ensure project goals are accomplished on time, within budget and with optimum quality
6
Experience For Program Manager IT Infrastructure Resume
- Able to identify, manage and coordinate the resources (business executives, systems integrators and IT specialists) necessary to deliver the project as a high-performing project team
- Skilled in the preparation of project plans, task plans, task effort estimates, overall work effort schedules, and task dependencies which includes definition, scope, resources and schedule
- Manage the financial for the programs and projects, including estimating project costs to develop forecast, tracking actuals against forecast, and making corrections to the financial outlook based on projections
- Skilled in facilitating and/or documenting charters, requirements and project specific documents including conducting appropriate reviews in order to obtain final approval
- Develop and manages effective plans for change management
7
Experience For Principal Program Manager, IT Infrastructure Resume
- Facilitate the testing approach and manage integration and UAT testing
- Manage all project issues to closure and drive creative issue-resolution documented on issues log
- Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results
- Oversee development of proposals and requests for proposals associated with the program
- Oversee vendor relations and procurement related to the program
- Facilitate status meetings and workshops with the project teams (both IT and Business) and report status in a manner that fosters communication and focuses on delivery of value-added results
- Develop and maintain “lessons-learned” inputs to the project repository for utilization on future programs initiated by the enterprise
- Serves as a mentor / advisor / decision-maker to project managers for the program
- Participate in the development of processes, procedures, and tools related to project management standards and practices of the PMO
8
Experience For Senior Program Manager IT Risk Remediation Resume
- Participate in the dissemination and adherence of PMO project methodologies
- Lead, organize and co-ordinate various workstreams
- Co-ordinate with the various business units to prepare for disaster recovery test
- Co-ordinate the various activities in preparation for a test
- Lead a disaster recovery test
- Lead the efforts to migrate to the cloud
9
Experience For Program Manager, IT Solutions Resume
- Create and manage the project plans for the various efforts
- Provide weekly status of the various efforts to management along with the KPIs
- Maintain an risk, issues list and the mitigation with timelines
- Account management; supervision of employees and external consultants; handling daily staff assignments; planning and administering budgets; controlling income and revenue; and tracking program expenses
- In order to deliver multiple related critical projects that are related to a common strategic goal a program manager is critical to focus the organization on delivering all components in a timely manner
- In order to manage financial and human resources related across multiple projects within a program (with a single budget) the addition of a program manager is critical
- In order to supervise and direct the efforts of multiple project managers working on dissimilar projects within a group of projects (program) that are codependent and necessary to deliver value to the enterprise it is critical to have a single responsible individual (program manager)
10
Experience For Senior Program Manager IT Internal Audit Resume
- Strategy: Program managers work with members of an organization’s senior management team to set the overall strategy and objectives for a group of projects
- Prioritization: To ensure that financial and human resources are well invested program managers establish priorities within the overall program and allocate resources in line with those priorities. To minimize waste and reduce costs, they identify tasks that are common to a number of projects and ensure that teams do not duplicate work
- Communication:Communication is a key responsibility for program managers. They work closely with project managers to track progress and provide updates on any changes in strategy or priorities to the business units. Program managers also report to senior executives and product managers on the progress of individual projects and the overall program
- Establishes effective communication with other departments in order to ensure that projects are completed in a timely and effective manner
- Ensures projects are completed according to corporate plan
List of Typical Skills For a Program Manager, IT Resume
1
Skills For Program Manager, IT Infrastructure Resume
- Superior communication and presentation skills; speaks with clarity, brevity and passion with all audiences including C-level executives
- Effectively coordinates the implementations across teams using very different approaches
- Strong project management/process background, 10+ years experience with a wide variety of methodologies, able to help lead general process direction
- Effectively communicates program issues, their remediation and status to program stakeholders and upper management
- Project estimation, budgeting and scheduling experience with development projects
- Experience in global manufacturing environment
- Remain flexible to changing priorities, open to new ideas and have CNO’s success firmly in focus
- Experience in an IT department run as a profit centre, delivering IT
2
Skills For Senior Program Manager, IT Resume
- Extensive experience in project delivery and working in complex programs
- Experience working with very senior executives to develop, track and monitor the long term IT Portfolio Road map
- Experience with PM standards as defined by PMI
- Full Software Development Lifecycle experience (multiple end-to-end projects delivered)
- Strong project financial management
- Experience with project cost management and resource capacity planning
- Experience implementing change management approaches to support programs
- Project management or related experience
- Proven ability to engage and develop relationships with executive sponsors and key stakeholders with clarity and precision
3
Skills For Program Manager, IT Business Systems Resume
- Strong willingness to learn new technologies, dive into challenges and provide direction
- Direct, hands-on IT project management experience
- Demonstrated understanding of information technology practices and the Software Development Life Cycle (SDLC)
- Agile / Scrum practitioner with in-depth understanding and experience on Waterfall project management methodology
- Direct experience with SAP adoption methodologies such as ASAP
- Drives consolidation and manages multiple work streams into one cohesive program
- Understanding of Bell’s Financial Governance process
- Understanding of server, storage and network infrastructure
- Leads the successful scoping and planning of M&A IT integration initiatives, as well as the planning and execution of the M&A Day-1 enablement tracks of work
4
Skills For Principal Program Manager, IT Resume
- Manage the complexities involved in changing processes and implementing new technologies, and the resulting impact on people and organization
- In estimating resources and developing program and project schedules/plans
- Successful adapting to and managing change
- Charters large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget
- Extensive project management and knowledge of software development, virtualization, data communication and networking concepts and technologies
- Knowledge of different development methodologies necessary, including Waterfall and Agile related methodologies (Scrum, Kanban, TDD, LeSS, SAFe)
- History of on time/budget delivery of multiple large scale implementations programs
5
Skills For State Program Manager IT & Biometrics Resume
- Familiarity with organizational change management
- Ensure that the program implements sustainable changes which meet business needs and measurably improve levels of performance
- Initiate formal reviews of the program and its achievements, to assess critically the work carried out and benefits obtained and communicate the ‘business benefits’ achieved back to stakeholders, managing the Project Portfolio within their area to ensure stakeholder visibility of progress on deliverables
- Active participant on program and project boards representing their IT components of these programs
- Lead project managers to jointly deliver a program/set of projects
- Within a large scale change program, co-ordinate the delivery and deployment of its portfolio
- Monitor overall progress and initiate corrective action, as appropriate, to ensure that deliverables are produced on time and within budget, ensuring and securing delivery of any necessary resources, (people, technology, capital) to allow the business to attain it’s strategic goals
- Manage, monitor, plan and organize meetings/ knowledge sharing activities, learning outcomes
- Adjusts content of written/verbal communication to the audience
6
Skills For Program Manager IT Infrastructure Resume
- Engagement with SSMs, States/ SRLMs, National Unit for all requirements, co-ordination and organizational needs
- Identify, classify and define possible and new stakeholders for engagement within the eco-system
- Partner with teams at various levels of the Cloud Technology organization and from different parts of Adobe’s business to help define and drive a multi-year business capabilities roadmap & strategic vision for the program
- Experience managing projects/programs $5-$10M+ that span multiple years and consist of a combination of internal/external and labor/non-labor cost components
- Reach across Cloud Technology team boundaries understanding dependencies, processes and constraints to build the program roadmap
- The ability to bring people together to solve major problems
- Extensive knowledge and expertise in the use of project management best practices including knowledge of waterfall, agile and SDLC methodologies and tools
- Drive development of strategic plans and objectives in partnership with and in support of the business objectives of the organization
7
Skills For Principal Program Manager, IT Infrastructure Resume
- Partner with teams at various levels of the Cloud Technology organization and from different parts of Adobe’s business to help define and drive a multi-year business capabilities roadmap & strategic vision for Finance & Procurement initiatives
- Drive development of strategic plans and objectives in partnership with and in support of the business objectives of the Finance and Procurement organizations
- Influence authority in a matrixed organization
- The ability to train and mentor less senior team members
- The ability to communicate clearly and concisely with technical and non-technical stakeholders including marketing teams, operations teams, financial planning teams etc
- Work in a stressful to very stressful environment
- Travel nationally/internationally as required to coordinate work with vendor teams
- Strong project financial acumen, including monthly and quarterly forecasting accuracy for employees, contingent staff, HW/SW, and proactive change request management
8
Skills For Senior Program Manager IT Risk Remediation Resume
- Manage/work well with the team and efficiently distribute expertise
- Hands on experience with requirements gathering, business process analysis, executive stakeholder relationship management, development, organizational change management and IT vendor/partner management
- Ensures business area results by leveraging ROI that would not available from managing projects separately; Responsible for ROI realization at the business level collaborating with business owner(s) accountable for the realization
- Continuous alignment of program scope with business objectives, and makes recommendations to modify the program to enhance effectiveness toward the business result or business area intent
- Defines effective program management processes, structure, roles, and responsibilities to successful execution and delivery of business objectives
- Charters M&A Integration investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget
- Leads business and IT executives in scope alignment and definition sessions, identifies program critical success factors and drives mitigation of significant issues and risks
- Manages multiple technical teams providing technology and methodology leadership ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities
- Leads the successful implementation of large scale, transformative IT programs
9
Skills For Program Manager, IT Solutions Resume
- Implements and coaches others in industry leading practices in program scope, schedule, and financial management. Effectively removes blockers and mitigates project risks maximizing team productivity and ensuring delivery
- As a senior member of staff, mentors other Project Managers, inspiring high performance and championing a customer first department vision that both ensures maximum team engagement as well as outstanding customer satisfaction
- Implements and coaches others on industry leading practices in program scope, schedule, and financial management. Effectively removes blockers and mitigates project risks maximizing team productivity and ensuring delivery
- As a principal member of staff, mentors other Project Managers, inspiring high performance and championing a customer first department vision that both ensures maximum team engagement as well as outstanding customer satisfaction
- Extensive experience of program management and/or managing multiple large projects
- Multi-disciplined IT experience
- Strong analytical thinker with the ability to challenge the rigour and completeness of business requirements specifications
- Extensive knowledge and expertise in project/program management methodologies, portfolio management methodologies and tools
- Professional certification in Project Management (PMI or Prince II qualified)
10
Skills For Senior Program Manager IT Internal Audit Resume
- Think strategically, with the imagination to conceptualize new technological solutions and products that address the core business objectives
- Entrepreneurial, with a natural curiosity to explore new ideas and assess changes in the ways competitors employ new technologies for potential advantage
- Served as Program Lead for at least two previous global SAP ERP implementations
- Determine project stakeholders, roles, communication plans and stakeholder expectations
- Illustrates concepts clearly
- Establish Budget for project
- Define overall project approach and strategy
- Hands on program/project management experience leading multiple projects (3-5 projects of substantial complexity and duration) simultaneously through the Project Life Cycle
List of Typical Responsibilities For a Program Manager, IT Resume
1
Responsibilities For Program Manager, IT Infrastructure Resume
- Solid process background
- Interface, including requirements of cost, schedule and technical performance
- Communicates a clear, vivid, inspiring, and relevant description or picture of project benefits/value to the customer
- Ensures that technical projects remain on schedule and within budget
- Identifies the business and IT needs of key projects, and ensures that project managers meet those needs
- Participation in negotiation of requirements and requirements changes
2
Responsibilities For Senior Program Manager, IT Resume
- Responsible for Cost, Schedule, Scope, and Risk Management
- Serves as focal point for and liaison between departments on project status or other project information
- Works with director and management to ensure that technical project management related activities support the strategic objectives of the company
- Works to improve and reinforce performance in others; facilitates their skill development by providing clear, specific performance feedback and making or eliciting suggestions for solutions/performance improvement
- Anticipate bottlenecks, provide escalation management, anticipates and make trade-offs, and balance the business needs versus technical constraints
- Acts as the “glue” that is able to understand, plan, and manage the cross-team interdependencies for large, complex systems; able to anticipate needs and has context to prioritize work
3
Responsibilities For Program Manager, IT Business Systems Resume
- Travel up to 25% U.S
- In-depth knowledge of the industry and competitive landscape. Understanding of key market trends in S&P’s key market sectors (e.g., Fixed Income, Corporates, Sovereign, Public Finance, Structured Finance, etc.). Full understanding of financial services business processes and the role of data in compliance, risk management, and regulation (e.g., Basel II/III, Dodd-Frank, etc.)
- Put in place systems, processes and measures to ensure that exceptions, slippage and issues of priority are effectively managed, and that extra activities are initiated wherever gaps in the program are identified, ensuring that appropriate decision making processes are used to deal with any conflicting priorities e.g. between Business continuity and Business growth, Local vs. Regional
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