Manager, Program Resume Sample
Annette O'Kon
8391 Olson Way,
Chicago,
IL
+1 (555) 590 7067
Work Experience
Manager, Program
05/2016
-
PRESENT
Chicago, IL
- Ensure satisfaction execution and participate in war games using constructive experiments
- Conduct analysis to gain insights
- Recommend Doctrine, Organizations, Training, Leader Development, Personnel and Facilities (DOTLMPF) changes and future force concepts by effectively managing the delivery of the required contracted support
- Manage cost requirements through analysis of requirements and assignment of available resources
- Recruit highly qualified employees
- Ensure adherence to customer, statutory, and regulatory requirements
- Maintain employee morale
- Schedule personnel and other resources to meet customer requirements
Senior Manager, Program
09/2010
-
02/2016
New York, NY
- Ensure quality of service delivery through observation, analysis, and customer interaction
- Author white papers, proposals, and basis of estimates as required
- Maintain an excellent customer reputation through direct interaction and effective service delivery
- Support Senior Director and VP of Community Integrated Health in the achievement of YUSA’s Strategic Plan Objectives
- Manage assigned aspects of relationships with partners, including governmental and private non-profit or for-profit organizations, local YMCA’s, academic institutions, foundations, and other individuals or organizations that are supportive of Y-USA’s mission, goals and objectives
- Values.Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times
- Inclusion.Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and cultural competence
- Relationships.Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
- Communication.Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
Manager, Program Operations
03/2004
-
07/2010
Philadelphia, PA
- Developing Others.Recognizes and acts on the need to continually develop others' capabilities to attain the highest level of performance possible
- Project Management.Supports goal attainment by prioritizing activities, assigning responsibilities in accordance with capabilities, monitoring progress, and evaluating impact
- Decision Making.Integrates logic, intuition and sound judgment to analyze information to identify greatest opportunities, make sound decisions, and solve problems
- Change Capacity.Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities
- Emotional Maturity.Demonstrates effective interpersonal skills
- Quality Results.Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences
- Develops communication documents and training criteria related to external client facing program success measures
- Develops documentation to support meeting presentations and the tracking and reporting of the program’s success
- Program directors typically manage external client facing programs that require managing activities and resources of multiple departments or business areas of the organization
Education
Lawrence University
2000 - 2004
Bachelor's Degree in Engineering
Professional Skills
- Excellent communication skills and the ability to work effectively with client, vendor and Xerox management
- Strong Problem-Solving Skills; Strong Attention to Detail; Ability to Engage and Motivate Others
- Strong coordination and organizational skills required to prioritize competing deadlines
- Prior experience participating in the delivery of technology services engagements, including engagement management experience
- Demonstrated project planning and execution skills
- Demonstrated strategic planning, and program development skills required
- Excellent leadership, oral communication, and customer service skills
How to write Manager, Program Resume
Manager, Program role is responsible for business, software, building, interpersonal, government, planning, analysis, training, technology, leadership.
To write great resume for manager, program job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Program Resume
The section contact information is important in your manager, program resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Program Resume
The section work experience is an essential part of your manager, program resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, program responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, program position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Program resume experience can include:
- Demonstrated human relations and effective communication skills required
- Strong coordination, flexibility, and organizational skills
- Excellent organizational and time-management skills required
- Able to prioritize and manage multiple requirements effectively
- Highly organized with very strong analytical skills
- Expert skill guiding and training less experienced staff
Education on a Manager, Program Resume
Make sure to make education a priority on your manager, program resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, program experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Program Resume
When listing skills on your manager, program resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, program skills:
- Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Demonstrated ability to effectively recruit, develop and retain talent
- Excellent analytical, negotiation and communication skills (oral and written) required
- Strong management, teamwork, and interpersonal skills
- Demonstrated experience managing large contracts and programs consisting of at least 100+ FTE's, $25M+ per year budget and global in scope
List of Typical Experience For a Manager, Program Resume
1
Experience For Senior Manager, Program Resume
- A track record of working effectively with faculty and organization leadership
- Demonstrated 11 years of experience and knowledge in managing IT projects
- Superb editing and proof-reading skills
- Demonstrated experience in similar camp or program
- Or more of proven experience as an IT leader
- Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
- Expert skill using innovative thinking to solve problems and facilitate the decision-making process
2
Experience For Manager, Program Development Resume
- Demonstrates accountability for directing, monitoring, and evaluating activities of the project
- Experience in the processes of preparing, formatting and submitting manuscripts and articles for publication
- Program Management experience working on programs and contracts
- Experience managing complicated processes and timelines
- Work alongside UU faculty, graduate students, and staff and external project partners to create and facilitate effective programming
- Experience with spreadsheets/databases
- Donation related experience
- PM experience
3
Experience For Manager, Program Operations Resume
- Senior Technical SDLC Project Management and Agile experience
- Experience in managing cyber security or information assurance programs of similar size, complexity and scope
- Management experience leading virtual teams of system development managers and/or other personnel
- Develop and maintain excellent working relationships across all stakeholders at all levels to ensure maximum benefit from cross-functional synergies
- Prepares handouts and training materials prior to classes
- A positive and energetic style, with high integrity, strong work ethic and ownership of outcomes
- Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
- Experience in cloud technology, implementation, and security
- Extensive experience in program management to drive changes in a complex/matrixed environment
4
Experience For Senior Manager, Program Operations Resume
- Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Advanced skill in software administration, change management and release management
- Prioritizes workload with minimal supervision to manage competing deadlines
- Six years related experience in assigned areas or equivalency
- Working knowledge of SalesForce nCino software program
- Working with the Assistant Director of Annual Giving, Participation & Communication develop and enhance a robust online giving plan
- Support projects through initiation to execution, ongoing follow ups, project success tracking and reporting and escalation
5
Experience For Senior Manager Program Resume
- Assist students in accessing non-academic resources necessary to thrive such as counseling, legal aid, housing, tax support and so on
- Track operations’ team projects and provide monthly reporting to Associate Director for CMMS tracking, outage, invoicing, wins, inspections and audits
- Develop an operational calendar to ensure that we are maximizing funding opportunities and meeting grant deadlines
- Program planning and liaising with the annual and mid-year meeting program chairs. (10%)
- Responsible for creating and maintaining: emails, website content, digital ads, social media, and giving sites
- Serves as department representative in addressing issues with clients regarding questions related to the programs
6
Experience For Senior Manager Program Mgmt Marketing Resume
- Advise new, transfer and continuing students, linking them to campus opportunities to enhance their academic program
- Main point of contact for digital advertising campaigns (In conjunction with other members of the Program Marketing team.)
- Oversees Coordinator on interdepartmental orders for programming posters and other Program Marketing-produced tactics to recognize efficiencies
- Helps execute on and oversee interdepartmental meetings and brainstorming sessions with internal marketing departments and external agency partners
- With Director, creates and prepares marketing recap decks for each series. Follows up with other marketing departments for pertinent information and updates
7
Experience For Manager Program Control Resume
- Lead/facilitate problem solving and cross functional teams to resolve product/process issues with Central Manufacturing
- Conducts training needs assessments and formulates recommendations of learning solutions
- Communicates (orally and in writing) with other training, support and operational departments to ensure consistency and accuracy of material/content
- Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
- Oversee Program Planning Strategies including: the definition of contract requirements, risks, and programmatic baselines
- Assist with all meeting planning and on-site management, volunteers and membership. (10%)
- Work with Program Coordinator in updating and maintaining web and social media content
- Responsible for planning and implementing social media engagement efforts
- Develops and manages digital strategy for Giving Day, Micro-campaigns, annual fundraising campaigns, and stewardship projects
8
Experience For Manager, Program & Foundation Partnerships Resume
- Advanced training, masters or PhD, in related area
- Plans and directs complex program schedules and budget, monitoring project status in comparison to cost / time projections
- Prepares or assists in preparing proposals, audit reports, protocols and processes
- Support of program team with respect to analytics, reporting and technology
- Responsible for utilizing Change and Communication tools to support Program needs
- Manage the day-to-day project activities and resources and chairs all multi-domain battle working group meetings
9
Experience For Manager Program Resume
- Serve on University committees and make recommendations that affect curriculum requirements, advising processes and program development and published materials
- Coordinate with Central Manufacturing and ODG to resolve all holds & issues in a timely manner
- Responsible for Earned Value Management for all Central Manufacturing labor (MLs)
- Responsible for ensuring all hardware is available per the integrated master schedule for Integration and Test
- Responsible for managing the Return Material Authorization process for the Program
- Ensure all Showtime consumer advertising tactics are executed flawlessly
- Helps to collect/provide all information including data, content, images, etc. to develop the post-analysis executive summary
- Administer day-to-day operations and procedures of Real Estate Administration’s Engineering and Construction division
10
Experience For Senior Manager, Program Orders & Execution Resume
- Continue professional development in order to keep abreast of emerging technologies, methods and best practices
- Report to the GQM Operations Manager, standing in as a backup in whatever capacity the Operations Manager requires
- Provide leadership and direction for the Cost and Scheduling Program Analysis functions
- Oversees program completion and close out processes including oversight of closeout audit issues
- Interfaces with Academic Affairs department regarding Faculty Appointment, Review, and Advancement (FARA) process
- Oversees event planning for faculty retreats and workshops
- Manages and sets up abstract submission site for annual and mid-year meeting and manages all aspects of author communications and abstract submission. (35%)
- Assist in preparing grant proposal reports, protocols, and publications
- Assist with other job functions as needed, including office tasks, additional lecture and event coordination, communication, etc
List of Typical Skills For a Manager, Program Resume
1
Skills For Senior Manager, Program Resume
- Understanding of advanced program analysis principles and have program analysis skills
- Proven leadership effectiveness managing a large workforce of 200+ employees
- Superb planning, written communication, and project management skills
- Demonstrated years of experience and knowledge in managing IT projects
- Work effectively in pressure situations
- Effectively communicate both verbally and written both with internal departments and external agencies (e.g., AFA, FAA)
- Related program management experience or the equivalent in combined technical, military and/or supervisory experience
- Experience in research project management, from a Consumer Packaged Goods Market Research Environment (client or supplier side) or Agency
2
Skills For Manager, Program Development Resume
- Demonstrated ability to make independent decisions concerning plans and their effectiveness
- Related experience and a proven track record with project development and management
- Proven experience as CIO, program manager or similar managerial role
- Proven ability to think strategically and to prioritize
- Expert skills in MS Office, MS Project, SharePoint and other applications
- Training and experience in teaching program to adults and children
- Experience leading data gathering activities, framing problems and guiding construction of survey instruments
3
Skills For Manager, Program Operations Resume
- Strong aptitude for working with other departments including corporate learning, finance, base operations, etc
- Experience with product development, business development or initiating/leading projects for new capabilities
- Experience creating and communicating innovative conceptual models and synthesize diverse types of information
- Experience managing programs with an annual revenue of $40+ million per year
- Perform multiple tasks simultaneously while prioritizing work
- Experience interfacing with departments and external agencies (i.e. FAA, DOT, TSA and Labor Unions)
- Experience in MS Project, Planisware, or similar scheduling tool is required
- Previous experience leading a geographically dispersed workforce
4
Skills For Senior Manager, Program Operations Resume
- Marketing & Communications experience required
- Deep and demonstrated commitment to Teach For America’s mission, core values, and our commitment to diversity and inclusiveness
- Proven ability to lead, motivate and develop direct reports
- Extensive system administration experience for geographically dispersed windows and VM based Enterprise IT systems
- Experience in identifying data/information needs; acquiring and organizing data, delivering analysis and identifying major findings
5
Skills For Senior Manager Program Resume
- Experience with independently leading data gathering activities, framing problems and guiding construction of survey instruments
- Project management experience; ability to prepare work plans and manage mid-sized projects (budget and resources) and portions of projects
- Joint Fires / Air and Missile Defense / BDOC / Aviation Experience
- Joint and interagency staff coordination experience
- Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional services
- 5 – 10 years’ experience in IT and/or financial audit
- Demonstrates exceptional professionalism, poise, and judgment at all times
- Demonstrates alignment with Teach For America’s core values
- Guide and focus the client toward effective educational solution
6
Skills For Senior Manager Program Mgmt Marketing Resume
- Formulates and enforces work standards, assigns appropriately skilled and trained personnel, established work schedules and reviews work discrepancies
- Excellent knowledge of IT systems and infrastructure
- Experience in the management of multiple large value, complex, development and production government contracts
- Ensure hardware is prioritized accurately with Central Manufacturing and ODG
- Oversees the evaluation of program/course quality and effectiveness and recommends changes as required
- Evaluates program/course quality and effectiveness and recommend changes as required
- Modify existing processes by correcting problems, resolving issues and updating existing work methods
7
Skills For Manager Program Control Resume
- Manage the program team budgeting, forecasting, reimbursements and planning systems, coordinating with the Institutional Advancement Team
- Quickly adapt to changing activities ranging from budget modeling to client meetings and new proposal development
- Support the development and writing of training program plans for Health Sciences faculty training grant applications
- Be responsible for the training, supervision, and scheduling of programming personnel
- Research training methods and theories of adult learning on an ongoing basis
- Develops in depth knowledge of Showtime programming (series/pilots) by reading scripts, watching episodes
- Proficient using MS Office applications including MS Project
- Linux (administration, networking, tuning)
8
Skills For Manager, Program & Foundation Partnerships Resume
- Blade Servers or other High density architecture computing systems operation, configuration, architecture, and troubleshooting
- Assist in establishing and strengthening VF’s sustainability culture
- Collaborate with MKT and Sales in the plan of promotion and communication of the solutions according with the delivering
- Facilitate the consistent flow of timely and accurate information to and from Programs and the business functions (accounting, finance, engineering, etc.)
- Coordinate digital audio streaming processes including web and app based systems
- Collaborate on the design of feedback mechanisms and methods for measuring the success of training initiatives
- Assists with the development of study budgets; monitoring of budget expenses; and billing for allied services
- Manages department reporting of government grants and government funded inventions to ensure compliance with University’s reporting requirements
9
Skills For Manager Program Resume
- Lead/facilitate problem solving and cross functional teams to resolve product/process issues with Central Manufacturing and ODG
- Knowledge of Learning Management Systems, functionality, administration and user interface
- Write and deliver presentations to all levels of management, including senior leadership
- Correct and resolves issues/problems in processes with the help of existing procedures, norms and processes
- Confident interacting with executives
10
Skills For Senior Manager, Program Orders & Execution Resume
- Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint)
- BA or BS in Engineering, Finance, Economics, Statistics, or a similar quantitative field
- Proficient applying risk management and mitigation strategies
- COTS Operating Systems (e.g., HP-UX, HP-RT, Solaris, PowerMax, RedHat Enterprise Linux (RHEL), RedHawk, etc.)
- Layer 2 and Layer 3 Network Communication Protocols and Cisco IOS configuration and troubleshooting
- Develop and manage the Publishing Plan of the area and understand the P & L
- Collaborate on the design of global training strategies
List of Typical Responsibilities For a Manager, Program Resume
1
Responsibilities For Senior Manager, Program Resume
- Collection curator and catalog experience; experience in preparing scientific labels
- Experience with training staff and teaching program standards and protocols
- Experience in coordinating youth educational programs
- Communicate and work with groups participating (age and skill levels) and provide necessary instruction to campers and staff
- In depth understanding of military medical and human performance / program effectiveness desired
- Functional experience and knowledge with Warehousing & Fulfillment Operations and Systems
2
Responsibilities For Manager, Program Development Resume
- Experience in Operations or Supply Chain Management or Program/Operations Analysis
- Drafting/editing memos, emails, presentations, and talking points for internal and external audiences
- Collecting, managing, and analyzing both qualitative and quantitative data to produce tables, charts, and/or maps for reports
- Ensures client satisfaction by analyzing developing trends, concerns and suggestions and providing appropriate follow-through
- Revise existing training programs
- Collect ideas and information through brainstorming sessions with department VP’s, Regional Directors AT&D and training teams
- Manage team selection commitments including communication with the national selection team and managing assignments of regional team members
3
Responsibilities For Manager, Program Operations Resume
- Serves as department representative in addressing issues and questions related to gift processing
- Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders
- Works with Youth Education director to perform strategic and tactical planning by establishing long and short-range program goals
- Handles troubleshooting or emergencies during camp
- Competent and comfortable dealing with sensitive issues involving children, parents, and staff
- Develop new training programs that are in alignment with organizational objectives and department goals
4
Responsibilities For Senior Manager, Program Operations Resume
- Design of formats for training materials; write and edit facilitator’s notes/materials and attendee’s materials
- Collect feedback on training programs and incorporate suggestions as appropriate
- Security Standards and Technical Configurations (including SCAP)
- Has responsibility and accountability for the performance of the entire contractor staff (including subcontractors and consultants)
- Ensures appropriate training and technical currency of the contractor staff
- Devise a sustainable recruitment and marketing plan that outlines financial support required for success
- Participates on company-wide commercial project teams representing the department’s perspective
- Report program information to relevant levels of the personnel through daily coordination and periodically during formal - In Progress Reviews (IPR)
- Serve as the liaison between the Suborbital Targets Program and ODG and Central Manufacturing for all flight and ground support equipment items
5
Responsibilities For Senior Manager Program Resume
- Facilitate weekly production review meeting with all programs
- Ensure all work cells support and achieve the negotiated manufacturing rates
- Annually seek and analyze input from youth, families, and staff regarding the quality, safety, and enjoyment of the program and staff
- Oversees camps from initial planning stages through final program review
- Monitors and evaluates camps and programs by providing evaluation summaries and/or observation reports at least once/year on each program
- Attend regular team meetings and collaborate with the state Bridge team, including Bridge director, and co-directors of L2TReC to support grade 10-12 program
6
Responsibilities For Senior Manager Program Mgmt Marketing Resume
- Facilitate and lead university curriculum development teams ensuring input
- Contribute to and lead state professional development, (e.g. Summer Bridge Institute, Bridge Content Workshop, and fall and spring PD workshops)
- Work with colleges, units and other members of the development and alumni community to manage an online crowdfunding platform
- Create ads for multiple digital spaces and be able to speak with vendors about pixels, sizing, and resolution
- Participate in creative meetings and planning sessions
- Manages a complex production pipeline of SCORM compliant e-learning objects in different languages and ensures timely delivery
- Builds and manages processes for product development, testing, user acceptance and quality control
7
Responsibilities For Manager Program Control Resume
- Develops quality control checklists for all e-learning activities
- Manage the contract “phase-in” and transition periods, adhering to all deadlines and milestones
- Support coordination between groups and ensure delivery of projects Lead WHQ’s sustainability initiatives
- Diagnose and analyses editorial and educational needs in the Area
- Identify opportunities to develop academic projects mediated by technology and digital solutions
- Identify new market niches to promote and development printed and digital solutions
- Find, select and evaluate authors, tools and content experts
- Plan, implement and control the appropriate solution for the needs detected
- Coordinate a multidisciplinary team to plan, organize, implement and control each project
8
Responsibilities For Manager, Program & Foundation Partnerships Resume
- Prepare and coordinate Project Proposal
- Develop new training programs that are in alignment with organizational objectives and department goals with a primary focus on M A C Update quarterly trainings
- Design of formats for training materials, write and edit facilitator’s notes/materials and attendee’s materials
- Maintain focus on customer quality improvement activities that are the baseline for the Program Quality group function, i.e. Scorecard’s Quality index’s, MFA’s etc
- Serves on SOM and university committees and requested, including attendance at SOM Manager’s Meetings
- Manages quality control, completion and submission of study related documentation; prepares reports for organizations and agencies
- Coordinates, prepares, submits and maintains IRB, FDA, NIH, NSF and/or other regulatory documents, research correspondence and grant applications
9
Responsibilities For Manager Program Resume
- Define and implement staff development plans that align with the technology and roadmap for the program so that the staff’s knowledge, skills, and capabilities for supporting the program are continuously developed and aligned with the objectives and evolution of the program
- Vulnerability Management & CDM
- Enterprise Cyber Security Policy and Awareness Programs
- Respond to RFI's or Sources Sought Information requests as appropriate, coordinating the requisite resources needed for a response and ensuring the right "message" is conveyed for the RFI response and in consideration of GDIT's business strategy
- Participate as the PM during the proposal development process and deliver a high-quality, winning proposal
10
Responsibilities For Senior Manager, Program Orders & Execution Resume
- Serves as the GDIT program manager (after a successful win), and becomes the authorized interface with the government contracting officer (CO), the contracting officers technical representative (COR) and government personnel
- Supervises contract personnel and communicates policies, purposes, and goals of the organization to subordinates and subcontractors
- Coordinates administrative matters with the COR
- Coordinate the day to day administrative functions of the Principal Investigator’s research lab
- Address inquiries regarding admissions in person and via email; general information about the Program, Division/University requirements and deadlines, programs of study, and career opportunities
- Attend appropriate local and national professional meetings; assist in all aspects of the exhibit booths; coordinate recruiting and marketing materials for these meetings
- Background in designing/developing IT systems and planning IT implementations
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