Program & Portfolio Manager Resume Sample
Otha Heathcote
650 Hermiston Mountain,
Boston,
MA
+1 (555) 680 9681
Work Experience
Portfolio Program Manager
11/2015
-
PRESENT
Houston, TX
- Play a key role in building, shaping and strategically coordinating this DTA’s small molecule portfolio
- Be responsible for continuous dialogue with technical project leaders, project teams, technical functions and I3, align project team’s needs and plans with resources and capabilities within TMo, and act as a coach to project teams
- Manage portfolio for business units, define overall program roadmap and individual project plans, identifying key milestones as part of product development lifecycle
- Lead exercises in planning and tracking to ensure timely and accurate resource allocation reporting
- Ensure alignment to organizational intake, prioritization, allocation, and delivery frameworks. Influence adoption and positive change in others with respect to delivery, portfolio, and program management, while balancing and adapting instructions to have the largest value-adding impact
- Lead the weekly portfolio review
- Microsoft Project Server PWA
- Through knowledge of portfolio view of initiatives and objectives, identifies work dependencies and synchronization across value streams
Program Portfolio Manager
02/2010
-
08/2015
Houston, TX
- Assures that the business priorities are visible, established and communicated in a way to optimize efficiency
- Facilitates weekly cross-value stream meetings to ensure alignment of dependencies and prioritization of initiatives supporting the Epics
- Updates, tracks, communicates status of initiatives through the Kanban phases and monitors timing of release milestones
- Works to coordinate and standardize metrics to be presented both to the GPE, value streams and other governing bodies
- Coordinates all FXG portfolio level ceremonies that cross value streams and Product Management
- Creates and documents shared process management for the GPE
- Assists the Manager – Portfolio Execution Office with issues and escalating to Epic Owners or executive management as needed to help facilitate release or project completion
- Project management experience with experience successfully managing large, complex programs
- Significant experience in change management within large or global organizations
Program & Portfolio Manager
01/2006
-
11/2009
Philadelphia, PA
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services-Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities
- Provides execution expertise in support of BAC’s risk management analytics, capital calculation models, including strategic framework for return analysis, and loss forecasting
Education
Wharton School of the University of Pennsylvania (Wharton West)
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Strong interpersonal, influencing, negotiating, and conflict resolution skills, and able to interact effectively with colleagues of varying levels
- Well rounded balance of skills between technical and soft skills
- Strong influencing skills to help guide strategic initiatives without ownership
- Proven experience in effectively communicating across multiple levels
- Proven customer relationship building skills with a focus on collaboration
- Strong portfolio management, project management, and resource management skills
- Strong communication, facilitation skills and the ability to motivate and provide a vision to project teams
How to write Program & Portfolio Manager Resume
Program & Portfolio Manager role is responsible for collaboration, powerpoint, excel, reporting, finance, training, procurement, refining, security, planning.
To write great resume for program & portfolio manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program & Portfolio Manager Resume
The section contact information is important in your program & portfolio manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program & Portfolio Manager Resume
The section work experience is an essential part of your program & portfolio manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program & portfolio manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program & portfolio manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program & Portfolio Manager resume experience can include:
- Excellent problem solving, teamwork, influence, and verbal and written communication skills
- Strong skills in client management, facilitation, coaching, conflict management, and mediation
- Identifying and solving project issues effectively and expeditiously
- Work effectively throughout all levels of the organization, frequently interfacing with Senior Management on Program level status, risk, and issues
- Project Management experience with a proven track record for delivering projects within scope, time and quality
- Work in a fast-paced, cross-functional, internationally dispersed environment and effectively use traditional and virtual means of communication
Education on a Program & Portfolio Manager Resume
Make sure to make education a priority on your program & portfolio manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program & portfolio manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program & Portfolio Manager Resume
When listing skills on your program & portfolio manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program & portfolio manager skills:
- Very advanced Excel and PowerPoint skills Proven strong client management skills particularly at a senior level
- Proven strong client management skills particularly at a senior level
- Skillful use of interpersonal skills and influence to accomplish work and to ensure optimal team performance
- Excellent communication and customer service skills, which enable successful collaboration with stakeholders
- Strong verbal and written communication skills necessary to explain and present complex information to all levels
- Excellent presentation and analytical skills, attention to detail / data quality, ability to convert "data" to actionable management information
List of Typical Experience For a Program & Portfolio Manager Resume
1
Experience For Portfolio Program Manager Resume
- Experience with IT/IS and telecommunication technologies including: satellite telecommunications, network management, L, Ka, Ku band broadcasting equipment
- Facilitate working sessions with firm leadership, partners and practitioners; employ proven techniques to design solutions
- Bring together all relevant project collaborators, data points and processes to deliver a unified view of the transformation programs and project
- Defining campaign roadmap
- Lead complex projects to that address changing and/or growing business needs and requirements, including advanced technology
- This role is aligned to the Engineering organization's Project Management Organization
2
Experience For Program Portfolio Manager Resume
- This role is aligned to the Residential Sales/Marketing and External Affairs organization's Project Management Organization
- Oversee all aspects of new and existing programs or projects from start to finish
- Thorough understanding of project or program management techniques and methods
- Understand the current and future financial and human resource needs and facilitate the securing of these resources
- Adapt to a rapidly changing environment within global team structure
3
Experience For Technology Portfolio Program Manager Resume
- Use a combination of data analysis, user research, benchmarking, and process audits to make decisions
- Develop and maintain visually compelling, comprehensive roadmaps
- Resource and budget allocation planning
- Career Stage of the position: Stage 7, Product Development Leader
- Job Family: 7600 Product Development
- Create transparency on portfolio of current initiatives
- Define short-term plan and long term roadmap
- Conduct systematic approach for idea generation
4
Experience For SIP Portfolio Program Manager Resume
- Categorize ideas in terms of ownership (e.g. driven by departments or lab)
- Ensure synergies across all of the projects in the portfolio are identified and that Global Program Management Office’s best practices are being consistently applied
- Serve as a senior single point of contact to support Global Audit’s Product Development portfolios
- This role is aligned to the Technical Operations organization's Project Management Organization
- This role is aligned to the Comcast Business organization's Project Management Organization
- Manages large, complex process improvement initiatives
- Partner with F5 IT to deploy the PPM tool across F5’s PTG organization – requires planning, requirements gathering, execution, testing and user acceptance of the tool across PTG and administer the PPM tool once deployed
- Take on large scale programs from initiation to deployment across F5’s PTG portfolio
5
Experience For Ghrs, Portfolio Program Manager Resume
- Monitor progress to plan and design a recovery strategy if project deviates from baseline plan
- Design and deliver Executive-level presentations to support the governance process for product lifecycle management (PLM)
- Form, organize, and monitor inter-connected projects
- Develop and nurture relationships with key stakeholders, while fostering an environment of collaboration, trust, and accountability within and across departments
- Coordinate recurring team meetings and cross-project activities
- Decide on suitable portfolio program strategies and objectives
- Lead project managers and other staff
- Assess and track program performance
- Resolve project scope and conflict issues
6
Experience For Portfolio & Program Manager, Product Resume
- Knowledge of program performance evaluation and change management principles
- Support PMO, BMO and budget estimation, forecasting and actual tracking to a $100MM+ annual run rate for Labor, Infrastructure and Software for the Risk Modeling and Analytics platforms
- Manage the labor forecast and adjustments for large headcount ramping including hiring, requisition creation, and on-boarding for resources
- Understand corporate location strategy, forecasted demand, available supply and challenges around that to fulfil the seats requirement for all the team members
- Support the process for software acquisition lifecycle for a $10MM budget from the contract estimates through the signing party, third party oversight and on-boarding processes
- Manage commercial program portfolio, define overall program roadmap and individual project plans, identify key milestones as part of product development lifecycle
- Analyze learner needs through evaluation, collaboration with delivery and implementation teams, sales, and customer research
7
Experience For Services Portfolio Program Manager Resume
- Establish metrics, KPIs, and track progress & dependencies for each commercial program
- Summarize and report out on overall commercial roadmap and portfolio, including status of key priorities, upcoming asks and scoping, capacity management, and portfolio risks/issues/tradeoffs
- Monitor progress of multiple projects across business units and initiatives. Provide analytical support in synthesizing and reporting results
- Manages legal and contractual requirements including handling disputes
- Manage the interdependency between the projects in the program and communicating the overall vision and the roadmap that supports the vision
- Controls the project and ensures the respect of the stakeholders’ commitments, while mastering risks and opportunities
- Controls requirements, costs and schedule during all the project life cycle
- Conducts regular progress review meetings, reporting the project progress to the company senior management
- Establish and maintain relationships with assigned business units
8
Experience For Enterprise Portfolio Program Manager Resume
- Maintain a holistic view of corporate strategy along with business unit plans in support of corporate strategy
- Program execution and the ability to translate strategy into action. Coordinate with key internal and external partners, ensuring all parties are appropriately informed, engaged and driving desired results
- Align with executive sponsor and ensure Program vision and goals tie back to strategic priorities
- Establishes and updates project requirements and execution baselines (project structure, work package description, partners and supplier contractual data, management plans, costs, budgets and financial structure, resourced schedule)
- Establishes and updates project key decision data (contingencies, strategy, business case)
9
Experience For Agile Program & Portfolio Manager, VP Resume
- Initializes the project: identifies the key project stakeholders, sets the project team, organizes the project structuring activities, starts-up project activities and identifies and allocates the source project requirements
- Executes, monitors and controls the project until its completion
- Starts the work packages
- Manages project quality and customer and stakeholders overall satisfaction
- Works closely with Finance and is responsible for the management of any activity that impacts the project’s Profit & Loss statement (P&L). This includes the accuracy of all project data in SAP including contract/billing plan (revenue profile/plan), shipset information and risks that bear a potential financial impact
- Read, analyze and interpret general business periodicals, proposals, contracts, technical specifications, drawings, procedures, schedules, quality and regulatory requirements, and financial reports
- Portfolio Management for all Network Services capital and major operating initiatives including maintenance and sustainment, innovation and transformation
10
Experience For Audit Product Development Portfolio Program Manager Resume
- Organize and lead multi-dimensional teams from various groups within TIS
- Track, manage and report on financials related to Network Services
- Prepare and present regular status reports for Network Services
- Accountable for providing direction on all project and program management aspects to work activities within Network Services, manages vendor relationships, as it pertains to project schedule and deliverables, working closely with the leadership team in Network Services and the Director(s) of IT Security and ICS Security, the CTO and the CISO
- Work collaboratively with and/or on behalf of the Director, Network Services in the definition of the scope, goals, and deliverables of the portfolio and associated projects to support business goals
- Liaise with groups outside of Network Services including TIS Core Infrastructure, TIS Business Partner groups, OT groups in all business units, Control Centre Operations (CCO) leadership, project managers and clients to establish program timelines and milestones/deliverables
List of Typical Skills For a Program & Portfolio Manager Resume
1
Skills For Portfolio Program Manager Resume
- Experience managing build projects, with experience managing construction or new office build
- Knowledge and understanding of commonly used concepts, practices, and procedures to effectively manage a large project portfolio
- Experience with data analysis techniques and experience
- Strong organization, presentation, emotional intelligence, ability to navigate through undefined challenges and a strong customer focus
- Closes the project (archiving of documents, closing of the expenditure authorizations) by capitalizing and sharing on enterprise experience (lessons learnt)
- Ensures successful transition from bid to project and contributes to preparing, organizing and validating the project launch
2
Skills For Program Portfolio Manager Resume
- Agile coaching experience in leading organizational agile transformation
- Scaled Agile Framework (SAFe) experience, including Release Train Engineer, Leading SAFe implementation, Lean Portfolio Management, SAFe certification
- Experience with analyzing and managing data on product, category and market performance
- Experience building and/or leading project management organizations
- Experience in working with C-suite stakeholders
- Experience in portfolio management, including strategy, finance, and value stream management
- Experience in portfolio management, including strategy, finance, discovery-driven growth, and value stream management
- Five (5) years experience required in a technical or professional position with at least two (2) years leading end-to-end cross-functional projects
3
Skills For Technology Portfolio Program Manager Resume
- Cerner experience required, including broad exposure to entire product suite and not a single domain
- Proven understanding and application of a project / process management methodology
- Experience with rolling out PPM tools to large technology and change organizations
- Proactively implements new practices to insure Accessory projects operate efficiently and adapt to changing business requirements
- Experience delivering technology-related services or products
- Experience with multiple software development and project management methodologies, tools, requirements management and defect tracking systems
- Strong leadership and executive facilitation
- Experience in Project or Program Management role, ideally within Mobile industry and/or with a large, global organization
- Technology product development experience is highly desired
4
Skills For SIP Portfolio Program Manager Resume
- Experience with case management and/or contact center tools
- Previous experience in a center of excellence environment with a healthy balance between customer obsession and the need to adhere to scale solutions
- Proven ability to build relationships quickly and earn trust of others
- Two (2) years SAFe/Agile/Lean experience required
- Strong business acumen and the ability to understand the larger company strategy
5
Skills For Ghrs, Portfolio Program Manager Resume
- Experience with SharePoint and Clarity
- Portfolio, program, project management experience
- Demonstrated ability to achieve goals through operational excellence
- Previous work experience at Enbridge
- Previous work experience in TIS group within Enbridge
- Infrastructure experience in relevant field
- This role is aligned to the Customer Experience and Care organization's Project Management Organization
- Design and manage effective program-level meetings to communicate status and coordinate efforts
6
Skills For Portfolio & Program Manager, Product Resume
- Lead Sr. Management (VPs and above) through high level prioritization and Governance Process
- Work in partnership with various departments/stakeholders in order to establish and maintain effective internal relationships necessary to accomplish tasks
- Perform continuous evaluation of internal processes to ensure efficient and priority based execution of program
- Planning for program risk and developing strategies for dealing with potential risks as well as mitigating them
- Leading a Project Management capability development program including anticipating future capability requirements of the business
- Managing/devising sprints and deliverables Coordinating communication with vendors/agencies
- Coordinating workshops meeting and being the main liaison between vendors, business and global team
- Developing processes and systems for tracking and reporting on multiple programs across categories
- Overseeing and directing the project development teams and managing conflicts within the different groups
7
Skills For Services Portfolio Program Manager Resume
- Overseeing that the key projects are being properly managed by the responsible business from inception to contractual close
- Reviewing key projects with a clear focus on risk management and achieving sound financial outcomes
- Managing testing and deployment cycles
- Providing leadership and decision-making guidance for project deliveries
- Working with Product Managers on program planning, milestones and kick-off meetings with suppliers and partners
- Organizing and managing Accessory programs from concept to launch
- Identifying and evaluating the risks associated with program activities and take appropriate action to control risks
- Detecting and solving project issues when escalated
- Managing RFPs and partner communication
8
Skills For Enterprise Portfolio Program Manager Resume
- Partnering with vendor, specialty advisory teams, pharmacists, nurses, physicians, and other care providers to define standards and deliver quality results
- Mapping Service from current state to future state based on transformation programs
- Reporting to: Head- Program Office
- Partnering with Product Management and Regional teams to define, document and manage program requirements
- Collaborating with Accessory Operations and Regional Supply Chain teams to insure successful launches of new products
- Creating reports on program status for global Accessory and Brightstar leadership teams
- Communicating with suppliers, partners, regional teams and other internal stakeholders to regularly assess how programs and processes could be improved
- Understanding our Comcast's Product Operations Deployment (POD) methodology
- Running complex programs and projects
9
Skills For Agile Program & Portfolio Manager, VP Resume
- Defining requirements and plans for the project life cycle deployment
- Defining resources for project and program implementation
- Developing RFP (Requests for Proposals) for external services
- Providing input to team assessment and evaluations
- Exhibiting leadership qualities to define requirements for project risks
- Ensuring the development and maintenance of project and technical documentation
10
Skills For Audit Product Development Portfolio Program Manager Resume
- Overlooking the process aspects of individual projects as well as other aspects of release oversight
- Setting program goals and milestones
- Defining resource needs and the schedule for implementation of the program plan
- Sound judgment, problem solving, management, and collaboration in selecting methods and techniques for obtaining solutions to problems
- Adapt to changing conditions and challenges, seeking opportunities to continue learning
- Comfortable working in a fast-paced environment and juggling multiple projects at the same time
List of Typical Responsibilities For a Program & Portfolio Manager Resume
1
Responsibilities For Portfolio Program Manager Resume
- Facilitates and coordinates plan development. This involves taking the program vision, multiple project streams and leading the facilitation of subject matter experts and other key stakeholders to build the overall Program Plan, associated project plans (scope/schedule/cost), work breakdown structures and work packages
- Advanced Office 365 skills with focus on Excel and PowerPoint
- Effectively manage on time deliverables in a complex, fast-paced, high-energy environment
- Agile coaching experience in leading organization agile transformation
- Final point of escalation, prior to engagement of Director, Network Services, for all issues/risks of the program,
- Apply expert level project and organizational knowledge, leadership and active facilitation to enable effective execution of program activities
- Proven ability to work on own initiative. Can act decisively, promptly and confidently
2
Responsibilities For Program Portfolio Manager Resume
- Demonstrate ability to move quickly between strategic and detail oriented work
- Prepare project status reports and deliver presentations to senior management and key stakeholders such as the CRT Operating and Steering committees
- Facilitate successful resolution of outstanding concerns or issues within the program and its related projects; escalating as appropriate
- Responsible for financial management and resource planning in order to meet deliverable targets
- Responsible for status reporting and advisement to Director, Network Services on RISKs and recommends strategies to resolve
- Participates in communication planning and development for all internal Enbridge groups, as well as external vendor participants
3
Responsibilities For Technology Portfolio Program Manager Resume
- Lead complex business process and organizational projects to effect transformational change and drive adoption
- Drive strategic and tactical process improvement initiatives and adoption across the firm
- Partner with stakeholders – firm leadership, partners and practitioners – on transformational change management initiatives and build collaborative relationships
- Conduct needs analysis of current state and future state; operationalize business processes and procedures; and develop recommendations
- Lead complex projects using standard practices, proven techniques, common tools and a shared language; estimate scope, expectations, deliverables and project budget; manage risks throughout change initiative and develop mitigation plans
- Enhance client service and speed to market with project leadership and wrap-around support for practitioners
4
Responsibilities For SIP Portfolio Program Manager Resume
- Provide content and thought leadership for Enterprise Portfolio Management Methodology Center and Knowledge Center; provide consultation and training to transfer project management methodologies and knowledge internally
- Related experience required
- Strong familiarity with project management software, such as Microsoft Project, SmartSheet, Pivotal Tracker, MS Office Professional, MS Visio, MS OneNote, MS SharePoint
- Proven track record of successfully leading complex projects and organization-wide initiatives
- Drive consistency in tracking, measuring, and reporting progress between the transformation programs and related projects
- Creative change agent – someone who is solutions-oriented and actively engaged in the design process
5
Responsibilities For Ghrs, Portfolio Program Manager Resume
- Ensure projects are planned and executed on time and on budget
- Ensure appropriate levels of documentation are produced as part of the project
- Ensure appropriate and consistent levels of communication are maintained with stakeholder groups
- Ensure risks are identified and mitigation plans are developed in a timely fashion
- Collaborates with Deployment Project Managers on the strategic programming, procurement, deployment and commissioning of IT gear in Facebook office builds, including the verticals of: AV/VC, End-User Enterprise Engineering (EUEE), Events, and Specialized IT Systems
- This role is aligned to the Comcast Business Project Management Organization
- Additional requirements include strong business sense, solid sense of accountability and sound personal judgment, positive and professional approach, consistent “can-do” attitude
- NOTE: this is not a technical role
- Travel of up to 5%
6
Responsibilities For Portfolio & Program Manager, Product Resume
- Facilitate connections across the transformation programs and related projects
- Manage the interdependencies, interfaces, critical paths between the transformation programs and projects
- Identify potential problems and propose corrective action plans
- Navigate JPMorgan and familiarity with JPMorgan's project lifecycle process highly favorable
- B.A. or B.S. in Business or other related field
7
Responsibilities For Services Portfolio Program Manager Resume
- Handle multiple projects and meet tight deadlines and to flex and switch from one focus to another, depending on what is priority for the business or team at any particular time
- Project Management Qualification (such as Prince 2 or PMP) or advanced understanding of managing projects in an agile environment
- Excellent oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
- Proficient in financial management and budgeting, as well as procurement and contract negotiations across the program
- Delivers accomplishments, not just activity
- Knowledge in establishing and executing the governance framework for both the constituent projects and the program itself. This includes the ability to allocate and optimize resources across all of the constituent projects, as well as any additional work that is required
- Project Budget and Cost Management experience needed
8
Responsibilities For Enterprise Portfolio Program Manager Resume
- BS in a technical or business discipline or equivalent experience
- Define optimum service levels
- Coaches, mentors and helps develop Project Management Organization staff
- Executive presence and business acumen
- Possesses program management experience with a background in managing projects within an internationally matrixed, multi-facility organization. (IPMA level B certification or equivalent is an asset)
- Experience with Bids & Projects, Product Policy and Solution Development Process (Chorus 2, B&P and DDQS)
9
Responsibilities For Agile Program & Portfolio Manager, VP Resume
- Experience with all phases of project implementation: design, build, test, train, execute, transition
- Proficient in Agile methodology
- Be skilled at anticipating and resolving problems, managing multiple priorities, and communicating effectively with all levels of stakeholders, including key senior leaders
- Be able to work across numerous business models and create certainty out of ambiguity
- Identify opportunities to improve processes and tools, and drive team improvements autonomously
- Successfully develop relationships with and influence stakeholders around the globe
10
Responsibilities For Audit Product Development Portfolio Program Manager Resume
- Discovery and scope managements
- Serve as a subject matter expert for the DCoE Portfolio of projects funded by Digital Hub Solution and driven from Humana’s digitally aligned strategic initiatives, capabilities and competencies
- Participation in the administration of the portfolio team’s Kanban board
- Strong working knowledge of technology companies and the interplay between Marketing, Product Development, Manufacturing, Customer Support, Sales and Professional Services
- Implementing a program of deep reviews and gates to assure that contractual obligations are satisfied, that products and services are delivered on-time, within budget, and meet the quality expectations of the customer. Alternatively, identify shortcomings in a timely manner and propose adequate corrective actions
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