Project Manager, Services Resume Sample
Otilia Leuschke
7744 Oscar Inlet,
Los Angeles,
CA
+1 (555) 217 7613
Work Experience
Project Manager, Professional Services
08/2017
-
PRESENT
Boston, MA
- Experience leading transformation projects (project management and change management)
- Availability to travel, and conduct multi-time zone meetings outside of local business hours
- Experience working with major global corporations on client facing projects
- Experience with PMOs with project management certification is desirable
- Create agreement on New Service implementation with Market sales, back office and service delivery
- Deploy and manage adherence/feedback to the targeted service blueprint for the specific service
- Identify needed capabilities for market to order and service delivery and identify gaps. Build a plan with the market to have the capabilities in place
- Alignment with Development, Operations, Market Finance and CS M2O and O2C Business Process Experts on Market specific deviations from the blueprint processes. Follow up on necessary process changes
- Establish the feedback loop from the Markets to New Services development and operations. Monitor First of Kind orders/contracts to ensure the implementation is sustained
Project Manager, Field Services
07/2012
-
06/2017
Chicago, IL
- Drive the creation of relevant documentation, like procedures and work instructions
- Develop Market specific training plans for Market back office and field (Sales & Service Delivery functions involved in New Services; Coordinate training material development & training execution
- Four or more years of relevant work experience
- Demonstrate high level of interpersonal skills and relationship management capability
- Communicate solutions to both a technical and business audience in both group and individual settings
- Employ the application of knowledge, skills, tools and techniques to project activities to meet the project requirements
- Track, optimize, forecast, and report financial cost elements
New Services Market Introduction Project Manager
07/2009
-
03/2012
Boston, MA
- Identify and report new revenue opportunities
- Articulate the business and technical value of Telogis solutions to clients
- Good working knowledge of fund services and custody investment administration business. At least 5 - 6 years of relevant working experience
- Proven track records of running projects/programme
- Utilize project management tools (such as MS Project and SharePoint) in support of project activity, issue, risk, change request and decision tracking. Identify staffing and project issues in a timely manner. Work with the project’s program management team to resolve issues. Review and manage project deliverables for quality, accuracy and timeliness
- Stays current on VMware services and solution offerings
- Knowledge of Field Systems used such as: FWFM, WACS, Action, SAP, SAP Portal, TIMng
- Monitors change or delays to construction schedule. This includes but not limited to evaluation of the contractor’s schedule performance and schedule coordination with other groups and departments. Weekly look ahead and updates are reviewed and recovery plans are developed if schedule variances evolve
- Proven experience/ability to establish successful communications plans with client executives, including the ability to interface with and present directly to C-level executives
Education
Eastern Washington University - Riverpoint Campus
2003 - 2008
Bachelor's Degree in Journalism
Professional Skills
- Strong analytical skills with experience in developing / managing business requirements
- Strong organizational awareness and priority setting skills to independently handle multiple tasks
- This is a client facing role which requires excellent presentation, communication and organisation skills
- Experience in construction project management, including technical knowledge of construction methods and building systems is an asset
- Accountable for project planning and execution, customer experience, and ensuring MongoDB delivery meets committed scope and budget
- Excellent problem solving abilities with an aptitude to resolve ambiguity while transforming the sponsor’s vision into project execution
- Past experience deliverying Online Credt Card, Investments, Banking and fullfillment Projects projects is prefered
How to write Project Manager, Services Resume
Project Manager, Services role is responsible for leadership, excel, software, communications, powerpoint, architecture, english, organization, german, microsoft.
To write great resume for project manager, services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Project Manager, Services Resume
The section contact information is important in your project manager, services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Project Manager, Services Resume
The section work experience is an essential part of your project manager, services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous project manager, services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project manager, services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Project Manager, Services resume experience can include:
- Strong and effective customer communication skills
- Strong organizational and people handling skills
- Excellent problem solving, verbal and written communications skills
- Strong organizational and planning skills and high attention to detail
- Good verbal and writing skills; ability to make presentations to technical and business personnel; ability to do knowledge transfer
- Strong communication skills at all levels in the organization
Education on a Project Manager, Services Resume
Make sure to make education a priority on your project manager, services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project manager, services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Project Manager, Services Resume
When listing skills on your project manager, services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical project manager, services skills:
- Outstanding and effective interpersonal skills; strong verbal and written communication abilities
- Strong project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline
- Proven leadership and influencing skills, with the ability to get things done
- MS Office skills, particularly strong in Excel & PowerPoint for tracking and communication of project deliverables
- Strong skills in data analysis/manipulation
- Excellent communication skills to manage all communication to key stakeholders
List of Typical Experience For a Project Manager, Services Resume
1
Experience For Project Manager, Professional Services Resume
- Applies knowledge of project management disciplines and processes to deliver infrastructure consulting and implementations that modernise clients’ IT infrastructure
- Excellent leadership skills and a demonstrated ability to communicate effectively at all levels
- Solid teamwork and influencing skills with the ability to work collaboratively with various groups to foster change
- Is developing the professional and soft skills necessary to be an effective project manager
- Effective verbal and written communication skills in english & spanish
2
Experience For Project Manager, Field Services Resume
- Strong Microsoft Office, Project, Visio skills
- Prioritize work for project teams and effectively triage project team response to unexpected software issues
- Excellent communication skills: English & Dutch. Knowledge of French and/or German is definitely an added value
- Leverage project management skills to ensure products and services are delivered on schedule
- Prior IT staff management experience preferably in a healthcare provider environment
- Use of all governance tools for all assigned projects to effectively manage all projects
- MS Office skills, advanced in Excel & PowerPoint
- Solid experience in project & construction management and offshore activities
3
Experience For New Services Market Introduction Project Manager Resume
- Clinical experience or EMR/EHR experience highly desired
- Experience leading and developing a project team to achieve improved results, measured through increased customer satisfaction, increase project profitability
- Demonstrates an understanding of implementation project governance expectations
- Manage customer expectations in accordance with work priorities
- Experience with multiple projects in a low volume high mix industry
- Be practice affiliated and content knowledgeable with specific experience in one or more Genesys practice or solution areas
- Identify, prioritize and mitigate project risks
- 7+years of industry experience
- Maintain positive implementation experience for customer
4
Experience For Senior Project Manager, Field Services Resume
- Identify, analyze, and prioritize project risk and develop response plans
- Understand and validate both business and technical requirements of projects
- 8+years of industry experience
- Demonstrated ability to manage individual and engagement-wide scope of work
- Experience in IT project management is desirable
- Project Manager experience
- Managing invoicing process including proactively building client understanding of invoiced charges
- Adhering to the Field governance process to obtain appropriate stakeholder sign-off during the project life cycle
- Reporting and communicating progress, issues/risks to project stakeholders and other team contacts
5
Experience For Coo-project Manager, Client & Data Services Resume
- Facilitating lean and agile ceremonies within the team by helping the team to continually improve
- Supporting the team in sharing knowledge between team members
- Managing chargeability of EFI resources deployed
- Facilitating communication and collaboration with other teams in order to coordinate the release of cross-team features
- Managing the delivery calendar
- Working background in Field Operations
- Collaborating with customers and internal partners to understand customer needs and requirements
- Applying your knowledge of our enterprise solutions to address customer needs
- Willing and able to travel regularly to client sites, in both scheduled and unscheduled circumstances
6
Experience For Project Manager, Omni & Shared Services Resume
- Managing and working with PM tools such as MS Project, JIRA/ confluence, SharePoint, etc
- Facilitating the execution of team releases and of cross-team features using agile methodologies
- Applying project management best practices and managing communication processes and project reporting to all stakeholders
- Overcoming project obstacles and adjusting as needed to stay on course
- Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
- Provides coaching, mentoring, and training for project team
- Provides related documentation, including but not limited to, scope documents, T&A’s, issues lists, resource accounting and ‘lessons learned’
- Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables
7
Experience For Project Manager, Information Services Resume
- Including a combination of relevant industry experience and large scale project management experience
- Knowledge of printing industry and technologies
- Available to travel to customer locations up to 25-35% of the time, depending on necessity
- Knowledge of corrugated packaging and technologies
- Spend most of your day working with Software related Projects & Implementation of Software
- Manage scope, time, budget, goals, scheduling, updates and strategy of projects
8
Experience For Project Manager, Consulting Services Resume
- Assist in planning & execution strategies of application configuration
- Implementation partner management, tracking of financials and costs, as well as issue/risk management
- Facilitate meetings, including identification of action items and follow up
- Prepare and maintain project schedules with all critical tasks and related milestones, using approved methodologies and templates
- Create Statements of Work (SOWs) documenting deliverables, cost, and resource efforts for client project
- Evaluate and track available resource capacity vs. remaining project effort
- Manage client’s backlog list and work with client to identify features for release planning
- Work closely with UM’s Engineering and SaaS teams to manage dependencies for client project
9
Experience For Project Manager, Infrastructure Services Resume
- Manage monthly invoicing process
- Work with project and business constraints (previous work in a consulting role is desirable)
- Overcome project and task management stumbling blocks and hurdles to keep projects on track
- Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities
- Responsible for reporting daily, weekly and monthly on project status
- Monitor projects to ensure we are meeting customer expectations for delivery
- Agile and adaptable; able to handle a fast changing landscape and think on your toes
- Responsible for providing strategic leadership in the development and coordination of Project Management Office activities
- Responsible for the Quality Assurance function within the PMO by conducting quality assessments of work products developed by staff
10
Experience For Project Manager Shared Services Resume
- Oversee multiple projects and programs coordinating Applications teams, outsourced IT functions, external consultants, vendors, and departments and divisions
- Achieve profitability goals by providing high-quality and efficient delivery services
- Monitor and report on all aspects of your projects including progress, project profitability, forecasted hours, risks, communications and customer concerns
- Maintain a high level technical knowledge of the VMware Cloud software stack. (Full training and enablement provided)
- Conducts planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client
- Manages client expectations and project status throughout the project, ensuring that project goals, budgets and timelines are met
- Ensure solutions are delivered with appropriate staffing change management performed
List of Typical Skills For a Project Manager, Services Resume
1
Skills For Project Manager, Professional Services Resume
- Demonstrated experience in evaluating, managing the development of, and implementing custom and packaged software projects
- Including a combination of relevant software industry experience and large scale project management experience within manufacturing environments
- Proven IT Project Management experience (including budgeting) of complex solutions
- Operate within competing and changing priorities and timelines
- Demonstrated ability to lead a team with effective decision making
- Demonstrated project and team management experience in field setting
- Combined industry experience in Call Center technology, including 3-5 years of Project Management experience
2
Skills For Project Manager, Field Services Resume
- Combined industry experience in Call Center technology, including 3-5 years of Project Management experience
- Including a combination of relevant industry experience and project management experience
- Five years’ experience as systems analyst or equivalent business experience
- MS Office skills, particular excellence in Excel and PowerPoint
- SQL and Oracle skills is an asset
- Can debate effectively for or against project changes, as appropriate
- Sufficient communication and organization skills to implement a formal communications plan
3
Skills For New Services Market Introduction Project Manager Resume
- Team management & leadership skills sufficient to facilitate conflict and issue resolution
- Consulting experience translating model and business process knowledge to clients
- Developing credibility and a strong business partner relationship with customers
- Experience planning or scheduling for a machine shop or manufacturing company
- Experience in hiring new staff, mentoring staff to improve their career growth, and when necessary coaching staff who need to improve their performance
- Experience in managing large projects in commercial or personal lines working with both medium and large insurance carriers
4
Skills For Senior Project Manager, Field Services Resume
- Experience in planning activities in an engineering environment
- Experience leading project teams in a complex environment including Agile, Waterfall and hybrid project methodologies
- Manage multiple projects without losing effectiveness and losing your sanity
- Crucially important is experience in Transition work, service desk and distributed deskside being our key areas
- A proven track record of meeting with senior management and executives as the subject matter expert
- Experience in consulting environment is an asset
- Experience in working with First Nations and Indigenous communities
5
Skills For Coo-project Manager, Client & Data Services Resume
- Able to manage good relationships with the client and our partners while monitoring Engie Fabricom’s interests
- Experience in managing projects in a virtual environment
- Excellent knowledge of Microsoft Office applications including Project, Powerpoint, Excel, Visio & Word
- Experience coordinating the activities and deliverables of three to five staff on a project team from various areas of an organization
- Ability and experience coordinating the activities and deliverables of two to ten staff on a project team from various areas of the organization
- Experience managing large, complex projects
6
Skills For Project Manager, Omni & Shared Services Resume
- Tech experience in the Corporate Staging or Broadcast industry
- Experience with managing sub-contractors on a diverse project team
- Experience navigating ERP systems
- Experience with Lean manufacturing and Continuous Improvements
- Experience working with Sales Force, SAP, QuickBase and Cognos
7
Skills For Project Manager, Information Services Resume
- Experience in technical project management, process/resource management consulting, and/or customer relationship management
- Direct work experience in an IT project or program management capacity, including all aspects of process development and execution
- Strong track record in driving projects to a successful conclusion (customer satisfaction, scope, budget, financial)
- Gap Analysis, Process definition & optimization techniques for improving effectiveness and efficiency of implementation processes
8
Skills For Project Manager, Consulting Services Resume
- Support project-chartering process and project setup Identify, prioritize and mitigate project risks
- Past experience deliverying Web Content Management projects ir prefered
- Previous experience in the Scrum Master role managing Agile Projects
- Past experience deliverying On line Credt Card and fullfillment Projects projects is prefered
- Demonstrated ability to tailor the methodology to the needs of the project
- Highly motivated individual with enthusiasm for project management and strong desire to grow with the profession
- A strong leadership profile and a role model to peers and project team members
9
Skills For Project Manager, Infrastructure Services Resume
- Strong customer service orientation and a professional approach; ability to interact with people at all levels within the organization
- Experience supervising a technical staff
- Experience in the Asset Management or Custodian role
- Experience as a project manager
- At least two years of project management experience required
- Demonstrated knowledge of Project Management disciplines in an Information Systems environment required
- Demonstrated knowledge of healthcare operations and systems desired
- Monitoring project risks and providing strategic direction during the implementation stages
10
Skills For Project Manager Shared Services Resume
- Working with clients to gather information and set up porting from their existing carriers to RingCentral
- Working knowledge of applications development, database management and operating systems is desirable
- Establishing a work plan for each project phase and arranging for recruitment or assignment of project personnel
- Developing project strategies and plans and identifying required methods and tools
- Reviewing status reports prepared by project personnel and modifying schedules or plans as required
- Working knowledge of Information Technology Infrastructure, applications development, database management, and operating systems is desirable
- Evaluating team performance and providing productivity enhancement feedback
List of Typical Responsibilities For a Project Manager, Services Resume
1
Responsibilities For Project Manager, Professional Services Resume
- Deep experience in managing projects including Microsoft Project, Iterative Development, release scoping / sizing,
- Monitoring and controlling scope, risk, issues and dependencies
- Allocating resources with other PM’s and maintain installation/project schedules
- Acting as the Project Lead/Field Service Operation Analyst for Field Project Delivery
- Strategically drive ongoing process improvement, understanding business partners’ goals and helping them achieve those goals
2
Responsibilities For Project Manager, Field Services Resume
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification
- Software specific working knowledge required of the following: MS Project, Visio, Microsoft Office Suite (sophisticated user level)
- Provide timely project status on a recurring basis regarding project metrics (schedule, budget variances)
- Develop monitoring and reporting standards and timeline for all projects
- Knowledge of different manufacturing processes
3
Responsibilities For New Services Market Introduction Project Manager Resume
- Manage a cross-functional team driving motivation, collaboration & performance
- Manages all aspects of delivery (including financial management)
- Comfortable with operating in a matrixed as well as a team environment
- Available to travel to customer locations up to 25% of the time, depending on necessity
- Work closely with marketing, sales, technology, net growth, and finance in order to support the day to day of Professional Membership products and services
4
Responsibilities For Senior Project Manager, Field Services Resume
- Weekly status reporting to customer and higher management
- Serve as the liaison between IT and Store Operations to develop project scope, testing and pilot plan, success criteria and KPI's
- Manage project execution to ensure adherence to budget, schedule, and scope
- Use ERP software to track and report KPI’s
- Proficient in Microsoft Office; Word, Excel, Power Point
5
Responsibilities For Coo-project Manager, Client & Data Services Resume
- Builds strong working relationships and networks, including internal resources, internal business partners, and other affected Vanguard areas i.e. information technology, business technology operations. Puts Vanguard’s priorities ahead of personal agenda and fosters an inclusive environment
- Collaborate with global cross-functional teams and bring in proper resources to the client engagements as required
- Multi-task and be very adaptive to evolving customer needs
- Work with SME’s to define and implement new processes and controls and ensure appropriate risk mitigation around transition efforts
- Contract bidding, execution & control : Collaborate with the tendering team during the bidding process. Ensure good contract execution and control of it (invoicing, budgets…)
- Resolve conflicts as needed
6
Responsibilities For Project Manager, Omni & Shared Services Resume
- Monitor project schedule and scope to ensure both remain on track. Implement and follow pre-approved procedures for any deviations
- Proactively engage in both quality assurance and risk management activities to ensure project deliverables are met according to both Covance and client requirements
- Provide performance feedback of team members to respective supervisors
- Responsible for appropriate issue escalation to CAIR program and/or appropriate stakeholder(s)
- Serve as key client contact for assigned project(s)
- Establish working relationships with client project teams which result in client satisfaction, operational excellence and thereby increase potential for repeat business
- Prepare and deliver presentations in collaboration with relevant departments for new business as required
7
Responsibilities For Project Manager, Information Services Resume
- Proficient in CAD/Revit; Update and maintain current design documents for Land O’Lakes leased and owned facilities
- Manage and conduct resource requirements analysis
- Responsible for project management of multiple, concurrent medium- to large-sized, complex Genesys practice or solution engagements
- Provide leadership to the organization by mentoring junior team members, encouraging individual development, contributing to intellectual capital, and sharing best practices
- Support all aspects of the project including developing work plan, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues, customer acceptance
- Manage Budgetary Estimate and Statement of Work preparation, purchase orders, price quotes, and other contractual materials as part of scheduling and deploying consulting resources
- Implement change management process on engagement
8
Responsibilities For Project Manager, Consulting Services Resume
- Provide and support project and contract management service delivery on projects through client interactions, reports, technical work, presentations and the production of high quality deliverables related to infrastructure development for First Nations and Indigenous clients
- Assist in the delivery of industry and technical expertise in advisory services through client interactions, reports, technical work, presentations and the production of high quality deliverables for First Nations and Indigenous clients
- Support project-chartering process and project setup
- Support the implementation, administration and completion of client engagements
- Design, develop, format and proof read of professional reports, proposals and correspondence
9
Responsibilities For Project Manager, Infrastructure Services Resume
- Develop relationships with clients and ensure the delivery of high level client service
- Work across various portfolios to execute business demand
- Support initiatives across all phases of the Project Management & System Development Life Cycle
- Plan, schedule and track multiple projects, with related cost estimation & scope control responsibilities
- Provide an escalation channel to the PMO & Project stakeholders
10
Responsibilities For Project Manager Shared Services Resume
- Implement project management processes appropriate to the size and scope of the project
- Provide oversight and control of any external resources contracted to the project
- Proven experience in managing full life cycle information systems projects, large scale systems development and/or information technology initiatives preferably in Healthcare
- Excellent communication skills (verbal & non-verbal)
- Excellent knowledge of office software (Excel, PowerPoint) with ability to quickly build a clear presentation for an executive audience that graphically explains strategy, opportunities, business insight
- Drive the project closure process & ensure operational hand-off is successful
- Professionally manages and supports both internal and external customer relationships
- Understands customer's business and technical environment and supports customer's needs
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