Project / Program Manager Resume Sample
Jensen Witting
9664 Hayes Street,
Chicago,
IL
+1 (555) 356 3677
Work Experience
Project / Program Manager
07/2015
-
PRESENT
Los Angeles, CA
- Skilled at dealing with the real-time demands of issue resolution, maintaining the highest professional image
- Demonstrates deep understanding of the inner workings, objectives, and challenges within assigned customer accounts; evaluates solutions from the business’ perspective and articulates the benefits of a solution in the customer’s own language/terminology
- Considers and understands the audience’s specific needs and comprehension level to determine the delivery method; develops and uses logical support material and media
- Develops and implements strategic business plan to achieve business goals
- Proactively leads a program and/or most complex projects by setting strategic direction
- Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization
- Obtains financial support for most complex projects or supports this work as it relates to program management
- Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up and downstream effects often impact multiple functions and/or segments
Senior Project / Program Manager
12/2011
-
01/2015
Dallas, TX
- Responsible for development and implementation of new ideas that supports work/team
- Cross function/segment group facilitation/presentation
- Leads all project and/or program management work including monitoring and tracking of progress and status update communications
- Responsible for resource utilization within and across work teams
- Responsible for the financial implications of projects and/or program budgets
- Assists others to identify solutions to issues that negatively impact program and/or project plan
- Proactively leads a program and/or the most complex projects; ensures projects in the continuous improvement portfolio are consistently managed using a disciplined repeatable methodology
Project & Program Manager
03/2007
-
09/2011
Boston, MA
- Partners throughout the organization to ensure all workflow processes and interdependencies are identified and addressed
- Coaches less experienced implementation leaders to drive successful project delivery
- Develops communication and change management plans to keep key stakeholders informed and engaged
- Influences change in order to improve performance results and organization effectiveness
- Leverages internal and external networking to drive results and knowledge/best practice transfer
- Develops and delivers required reporting and presentation materials
- Experience leading IT project teams for multi-national companies
- Demonstrates advanced functional, technical, people and/or process management skills as well as customer (external and internal) relationship skills
- Business and financial knowledge to make effective forecasts assessment and decisions for the company
Education
University of the People
2003 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Proven organizational skills with excellent multi-tasking and prioritization skills
- Strong time management and organizational skills and a commitment to helping customers, along with excellent verbal and writing skills
- Strong business acumen skills and strong facilitation skills to be able to lead client and supplier business meetings
- Excellent problem-solving skills and good interpersonal skills to interact successfully with project managers, clients and support personnel
- Strong problem solving and analytical skills with prior experience in project management
- Strong communications background, including excellent writing and oral presentation skills
- Two years’ experience in using Microsoft Office suite with very strong Excel and PowerPoint skills
How to write Project / Program Manager Resume
Project / Program Manager role is responsible for interpersonal, business, leadership, communications, organizational, technical, presentation, analysis, planning, microsoft.
To write great resume for project / program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Project / Program Manager Resume
The section contact information is important in your project / program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Project / Program Manager Resume
The section work experience is an essential part of your project / program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous project / program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project / program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Project / Program Manager resume experience can include:
- Strong industry and application knowledge and demonstrated project management skills are required
- Managing Multiple Priorities making effective judgments as to prioritizing and time allocation
- Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required
- Possess excellent skills in: self-management, self-motivation, being proactive in planning and follow-up, communications
- Co-coordinate diverse projects simultaneously by using effective planning, organization and management skills
- Strong financial skills including forecasting and budget development
Education on a Project / Program Manager Resume
Make sure to make education a priority on your project / program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project / program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Project / Program Manager Resume
When listing skills on your project / program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical project / program manager skills:
- Demonstrated Investigative skills to effectively handle all types of cases and to share expertise with other staff members
- Strong analytical skills and experience in identifying and resolving project issues
- Demonstrated analytical and problem-solving skills with a solid understanding of large-scale campaign execution
- Cross-functional leadership experience, program management experience, influencing, and change management skills
- Excellent interpersonal, communication, organizational and decision making skills with strong attention to detail
- Strong project and program management skills with a strong understanding of project controls methodology and tools
List of Typical Experience For a Project / Program Manager Resume
1
Experience For Senior Project / Program Manager Resume
- Solid understanding of ROTI, excellent organizational skills, focus, and attention to detail
- Apply, develop, and share role-related professional/technical knowledge skills and experience to support the company’s success
- Excellent communication, organizational and leadership skills and ability to inspire others
- Working with program managers across the Retail Leadership Development team to create a seamless training experience for participants at all levels
- Programming experience (Java / VB scripting /Perl/XML) required
- Facilitating and driving team and internal customers to conduct post mortems, and organize and prioritize feedback into actionable improvements
- Having a strong bias for action
- Proven track record working within a corporate design organization leading projects facilitated by both internal and external resources
2
Experience For Project Program Manager Resume
- Extensive SharePoint experience required (building workflows, InfoPath forms, and developing pages) to gather information from multiple teams quickly
- Prior knowledge of Automated Clearing House (ACH) and/or Wire Transfer processing is highly desirable
- Demonstrated ability to coordinate complex programs including hardware, software, consumables and reagents
- Experience coordinating multiple 3rd party relationships to deliver goals on time and on budget
- Experience driving matrixed or cross-functional teams
3
Experience For Project & Program Manager Resume
- Good knowledge of the discrete manufacturing industry, preferably automotive
- Experience is writing complex SQL queries from multiple databases is required
- Responsible for development and implementation of new processes and procedures for effective sales, care, marketing and operations processes
- Experience with Agile Scrum or Kanban delivery methodology
- Industry experience
- Experience with Jira, Confluence, and PowerPoint
- Ten to fifteen (8-10) years of experience in software development required
4
Experience For Customer Project / Program Manager Resume
- Two years’ experience in one or more roles in an ecommerce, emarketing or ecare environment
- Large scale program, project management experience
- High EQ and 'soft-skill' competencies with ability to engage partners and clients
- Scheduling meetings with L7-L10 leaders and running preparations for these meetings (printing, taking notes, updating powerpoint decks)
- Sending email communication (status updates, rooms, check-ins) throughout the program Building and sending program evaluations (qualtrics)
- Executing to agreed-upon plans and calling out risks/contingencies & communication as necessary
- Defining and hitting target milestones in your specific programs and projects
- Driving core team(s) through strategic planning AND tactical issues
5
Experience For Senior Project Program Manager Resume
- Improving program framework tools to facilitate adoption, training and ease of use
- Managing a wide operational program and project portfolio to our PMO standards
- Championing best practices in design, development and deployment
- Using portfolio management practice & framework to capture and track work
- Providing weekly status updates and documentation on all projects
- Ensuring the team stays on task to meet deliverables
- Coordinating in-person training (calendars, facilitators, participants, and managers of participants)
- Coordinating external payments and contracts
6
Experience For Senior Specialist Project / Program Manager Resume
- Being able to roll up your sleeves and help out wherever needed
- Ongoing development of presentation that communicate findings and recommendations. Ability to present findings and recommendations
- Manage all aspects of the project from Engagement, Planning, Execution, Monitoring and Controlling to Closing
- Accountable for defining, planning, orchestrating, and delivering cross functional initiatives
- Equally comfortable communicating with technical and customer-facing stakeholders
- Provide hands on program management during phases of analysis, design, development, testing, implementation, and post implementation
- Develop and manage project plans that include schedules, resourcing, budgeting and communication to Product Development and Business Leadership
- Certified scrum or PM expertise - including being able to lead. (not only IT but business change management)
- Have multiple customers, the most common being to serve, coordinate, and educate LRB Underwriters
7
Experience For IT Project / Program Manager Resume
- Work directly with elected officials on issues affecting the program
- Develop and manage end-to-end Craftsmanship plans, including schedule and budget, and ensure on-time delivery of assets
- Frame budgetary, statutory and operating conditions of projects and initiatives
- Manage contracts or grants involving multiple agencies
- Continuous identification, monitoring and mitigation of project risk
- Build key relationships with customers and stakeholders relating to the project
- Recommend monitoring and management tools from Project to Project
- Provides critical feedback during specification, design and test review process
8
Experience For Principal Project Program Manager Resume
- Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the business teams in accomplishing company goals
- Time and Billing tools background (CA Clarity/PPM Optics)
- Direct large-scale, complex projects often involving multiple internal and external constituents and matrix partners
- Coordinate and implement new initiatives, and ventures
- Works closely with Actuarial, Sales, and Product. Common examples of projects include Private Exchanges, Wellness programs, Alternate Funding, new Products to be marketed by Underwriting, corporate mergers, and impacts from legislative changes, such as PPACA
9
Experience For Business Project / Program Manager Resume
- Proven record of successful projects of complexity and cross functional support. Including working with business partners, including communication and advocacy throughout the project lifecycle
- Customer focused with a strong sense ownership
- Need to understand system interdependencies, so as to drive teams to resolve issues and risks
- Self starter with ability to drive the team towards a common goal
- Manage internal and external business partners to achieve common objectives
10
Experience For Marketing Project / Program Manager Resume
- Lead the program strategy development and Integrated Development and Commercial Plan (IDCP) / Project Plan at each stage gate to present to the various governance bodies. Generate analyses of timeline, resource, and budget information that facilitate scenario planning, contingency planning, risk assessment and decision-making
- Facilitate the management of resources in alignment with approved IDCP / Project plan. Foresee and directly handle project resource issues. Proactively raise personnel issues, such as performance directly with functional management
- Organize and facilitate effective meetings. Identify and delegate action items, follow-up/track action items to resolution, update project plans & deliverables, and as required identify issues and ultimately resolve issues off-line (to ensure effective meetings at all levels)
- Strong orientation to detail and follow up skills
- Excellent listening skills with a sincere, collaborative approach
- Dynamic, client facing, sales oriented Program Manager with excellent presentation skills
- Serve as expert advisor, with unique skills and abilities in a particular field
- Advanced PowerPoint and Storyboarding skills
- HP PPM or project mamange tracking tool experience
List of Typical Skills For a Project / Program Manager Resume
1
Skills For Senior Project / Program Manager Resume
- Demonstrated ability to interact effectively and provide excellent customer service to both internal and external clients
- Demonstrated leadership and strong collaboration skills with the ability to motivate the team to work efficiently together
- Excellent interpersonal skills, Strong team player
- Assertiveness/ Strong decision making and problem solving skills
- Demonstrated skills in evaluating survey results, other market research data, and programs
- Demonstrated skills in collaborating with project and program teams that have limited communications backgrounds
- Needs to have very good documentation skills (roles and responsibilities, stakeholder analysis, project plans and schedules, status reporting)
2
Skills For Project Program Manager Resume
- Strong and proven experience in working cross-functionally
- Excellent leadership & coaching skills
- Strategic thinking along with solid execution skills
- Good Customer facing skills at different levels of the organization
- Excellent Stakeholder Management and Communication skills required
- Strong interpersonal, negotiation, and problem solving skills
- Proven and effective project management and business process redesign experience
- Superb attention to detail, strong analytical, leadership and problem solving skills
- Excellent phone skills including interaction with the general public, legislators, professionals, and regulators
3
Skills For Project & Program Manager Resume
- Proven project management and business solutions identification skills
- Proven ability to effect change/interpersonal skills
- Excellent inter-personal skills, highly collaborative
- Experience at, and well developed skills in, providing outstanding customer service
- Results-oriented with good verbal and written communication skills
- Strong negotiation & facilitation skills
- Strong organizational, influence and communication skills
- Outstanding organizational skills with proper follow-up to accomplish multiple objectives in timely fashion
4
Skills For Customer Project / Program Manager Resume
- Promoting excellent user experience
- Ninja consulting skills - Consulting background with previous work in a Big 5 consulting firm, or a marketing or technology firm
- Adept in planning, working in a fast-paced environment, and multi-tasking skills required
- Proven experience with project management principals and tools (including assessment management, pricing, project management systems, communication)
- BS in Engineering, Marketing or related field, and direct project management experience; or equivalent combination of education and experience
- Change agent Expert working knowledge of Microsoft Office products Expert communication, problem solving and presentation skills
5
Skills For Senior Project Program Manager Resume
- Experience working in Agile development methodologies and running sprint teams strongly desired
- Skills in successfully writing RFPs and negotiating contracts
- Initiative, positive thinking and motivation, assertiveness, negotiation and influencing skills
- Proven ability to align work tasks with agency goals and shift gears to respond quickly to changing priorities
- Work with your peers to ensure a unified and cohesive working experience across the various Business Unit teams within the Experience Org
- Proven experience in managing complex services projects
6
Skills For Senior Specialist Project / Program Manager Resume
- Advanced analysis and reporting skills to render information from disparate data
- Demonstrated skill in providing exceptional customer service to stakeholders and customers through multiple channels (i.e. in person, phone, computer)
- Skill in working as an effective team member
- Work independently under limited supervision with ability to prioritize assignments, often with conflicting priorities
- Proficient in Microsoft Office skills, including Word, Excel, Project and PowerPoint
- Light reporting required skills 3-5 yrs. of project/program management
- Experience with dealing with a large municipality or region in the GTA is considered a strong asset
- Strong client management experience especially in challenging and complex client situations
- Excellent skill in capturing (technical) discussions, requirements and action items in meetings
7
Skills For IT Project / Program Manager Resume
- Assists in the development, implementation and oversight of long-term goals designed to effectively utilize space in County buildings
- Collaborative and communicative: Able to communicate with and effectively work with the management team
- Communicates effectively with clients to identify needs and evaluate alternative business solutions
- Effectively carry out evaluations and make recommendations on the disciplinary process as needed
- Deal effectively with people of widely divergent backgrounds
- Proven successful project experience
- Exceptional consensus building and conflict management skills
8
Skills For Principal Project Program Manager Resume
- Proven ability to make independent decisions and demonstrate ability to evaluate alternatives and make recommendations with minimal guidance
- Demonstrated experience managing a large portfolio of projects across multiple business functions
- Solid Portfolio and Project Management experience
- Communicates effectively with all stakeholders: technical team, management, security, and customers
- Effectively communicate with team and stakeholders
9
Skills For Business Project / Program Manager Resume
- Effectively communicate and coordinate on multiple levels between different parties
- Experience in client facing roles, including pre-sale/sales experience
- Exceptional written and verbal communication skills, including listening and ability to explain complex ideas and technologies
- Solid experience in the healthcare industry with deep understanding of government business
- Tangible experience of successfully managing the product engineering risk lifecycle, underpinned by the need to operate within defined QTC standards
- Drive growth of our team (education, career development, skillsets)
- Discuss and resolve administrative and financial issues effectively within a team
- Skills to work out concepts and strategies
- Demonstrated excellence in highly matrixed, diverse and regionalized companies (preferably global experience)
10
Skills For Marketing Project / Program Manager Resume
- A strong background and experience leading SDLC projects with different technologies and methodologies
- Manage project schedules to achieve financial targets and timelines effectively
- Mentorship of project engineers and designers in the development of their engineering and design skills
- Effectively collaborate between departments or serve as a team liaison and drive results
- Effectively gather and analyze business intelligence, category best practices, competitive landscape, and consumer insights across a wide range of data inputs
List of Typical Responsibilities For a Project / Program Manager Resume
1
Responsibilities For Senior Project / Program Manager Resume
- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
- Use and continually develop leadership skills
- Exceptional project management, budget management, negotiation, interpersonal and organizational skills
- Experience in prioritizing projects and project tasks
- Demonstrated complex technical project management experience 3-6 Years
- Prior experience of working with global development personnel
- Working familiarity with both Waterfall and Agile methodologies; very good understanding of SDLC
- Experience reviewing and editing scopes for various engineering projects, including bridge, culvert, and road projects
- Skilled in gathering, understanding and explaining data utilizing a various software programs, electronic devices and other tools
2
Responsibilities For Project Program Manager Resume
- More than 3 years-experience structuring and managing large and complex projects involving multiple dependent project teams and partner groups
- Contributes to development, monitoring, and implementation of complex IT programs using good practices such as PMI
- Experience managing projects using mixed methodologies (Waterfall and Agile)
- Strong proficiency in producing complex project plans and key project documents, including communication plans, schedules and status reports
- Knowledge of regulatory and permitting challenges faced by private forest landowners and experience supporting landowners to overcome those challenges
- Substantial experience managing product and service vendors, and following corporate vendor governance guidelines
3
Responsibilities For Project & Program Manager Resume
- Experience facilitating training sessions and meetings
- Experience building and managing relationship with a variety of stakeholders from Front Office, Product, Operations and Technology
- Experience working in a technology group directly supporting a line of business
- Proven track record in meeting project milestones, working in a matrixed organization
- Skilled in problem solving, troubleshooting, and problem resolution
4
Responsibilities For Customer Project / Program Manager Resume
- Hands-on experience in engineering, design and manufacturing
- Experience managing cross functional teams and walking through full project milestones
- Knowledge of Microsoft Excel, advanced formulas, and its effective use in a financial tracking, analysis and reporting environment
- Develops, monitors, and implements complex IT programs using good practices such as PMI
- Manages program and project execution adhering to budget, schedule, scope and valid standards
- Experience in corporate marketing in a project management/coordination in an agency or in-house corporate team
- Concise and effective communicator, verbally and in writing
5
Responsibilities For Senior Project Program Manager Resume
- Project management experience, including creation of project plans, project schedules and associated project materials
- Demonstrates an in-depth understanding of Project Management practices
- Experience leading full system development life cycle projects
- Information technology project-based work experience as a Project/Program Manager, managing simultaneous projects
- Experience or education working in the legal or social service fields
- Skill in operating a computer to search, update, correct, and retrieve information
- Demonstrated ability to supervise and assume an office leadership role, including the ability to delegate tasks and authority, as appropriate
- Experience coordinating contract documentation between internal and external parties
- Knowledge and experience in GIS environment, including ESRI software ArcGIS and ArcView
6
Responsibilities For Senior Specialist Project / Program Manager Resume
- Consulting experience with a Big 5 firm
- Experience managing large, cross-functional programs and systems projects for a consumer products company
- Demonstrated ability using ORCA Call center website data for research
- Experience managing multiple issues simultaneously
- Experience running large, transformational technology programs
- Knowledge and experience working with the low income population
- Experience in managing software Implementation in the Financial Services Industry
- Project and Program Management experience
- Experience as a Project Superintendent in the construction industry
7
Responsibilities For IT Project / Program Manager Resume
- More than 8 years of experience in methods and tools in the area of IT project management
- Strong knowledge of project management (PMI or/and similar), certification desirable
- Can operate in an informal execution environment
- Experience in project management or in like roles/businesses, understands project management methods
- Ten to twelve (10-12) years of related project management experience required
8
Responsibilities For Principal Project Program Manager Resume
- Responsible for development and implementation of new processes and procedures for effective sales and content development processes
- Twelve or more (12+) years of project management experience is required
- Experienced with the integrating with 3rd party vendors
- JIRA or similar project management platform experience
- Familiarity with user experience design methodologies
9
Responsibilities For Business Project / Program Manager Resume
- Experience in CPG Project Management, manufacturing, operations, and product & supplier quality management systems
- Demonstrated success using project management best practices, principles, tools, and techniques
- Prioritize activities as well as those of delivery teams
- Experience with website architecture and development
- Proven ability to manage multiple concurrent projects and also handle production support & operational requests from multiple teams
10
Responsibilities For Marketing Project / Program Manager Resume
- Progressive experience in project management
- Ten to twelve (10-12) years of related project management experience is required
- Experience in developing and/or managing sales compensation plans
- Related marketing, project/program management or merchandising experience
- Experience coaching and building high performance agile team
- Six Sigma certification or experience applying methodology to Retail/Customer Service environment
- 5+ working experience in Hi-Tech industry
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