Technical Project / Program Manager Resume Sample
Randy Bashirian
543 Bailey Springs,
New York,
NY
+1 (555) 638 9768
Work Experience
Technical Project / Program Manager
05/2016
-
PRESENT
Houston, TX
- Presentation skills and experience communicating effectively across clients, executives, sales and program execution teams regarding technical concepts and plans
- Experience in all stages of how web products get built
- Current or ability to obtain a U.S. Government Security Clearance (required)
- Experience in cell site service assurance standards and process improvements.
- Projects involve multiple disciplines in the IVR function
- Able to review and discuss complex requirements with business units and IT and relate them to IVR design solutions to IVR coding specifications in Visio format
- Able to complete complex testing of design and identify issues and solutions to coding that is not meeting design specifications or customer experience expectations
- Serve as an advocate for the business to make sure business needs are met by the functional/technical design
- Able to review data output from IVR analysis to determine next step solutions for design improvements
Senior Technical Project Program Manager
04/2009
-
11/2015
Los Angeles, CA
- Support Research on Production Issues and identify solutions when necessary
- Proficient in MS Office, Project, VISIO, SharePoint and other project productivity tools
- Understanding of network technology programs/projects and technologies, including LTE, 5G, and IoT
- Excellent written and verbal communications skills to clearly and regularly communicate status, issues and risks
- Knowledge of SDN/NFV concepts and framework
- Knowledge of virtualization concepts, evaluation, and complexities
- Develops cognitive use cases, capabilities and manages prioritization of product backlog
- Expert in AI conversational technology guiding solution pairing to needed business functionality supporting Digital First transformation
- Lead business process design sessions evolving use cases into AI driven customer journeys
Education
St. Lawrence University
2005 - 2009
Master's Degree in Computer Science
Professional Skills
- Strong oral and written communication, analytical and conceptual skills, coupled with proven planning, problem solving and organizational skills
- Three years experience in role requiring communication skills, ability to influence others and being a team player
- Experience in teams consisting of different backgrounds, skills and reporting structures to create a cohesive, cross-functional team
- Strong stakeholder management, and client engagement skills
- Experience working as software developer or experience related to core software development
- Project Management skills and/or certification
- Typically requires 5+ years proven experience in project management of subsystem/module design
How to write Technical Project / Program Manager Resume
Technical Project / Program Manager role is responsible for reporting, government, retail, training, integration, database, security, telecommunications, wireless, architecture.
To write great resume for technical project / program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Project / Program Manager Resume
The section contact information is important in your technical project / program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Project / Program Manager Resume
The section work experience is an essential part of your technical project / program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical project / program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical project / program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Project / Program Manager resume experience can include:
- Effectively manage a considerable number of projects at one time
- Experience in working in business process mapping software (MS Visio or similar)
- Experience with project and program planning and execution
- Five years’ experience working with cross-functional teams
- One year experience with reporting and budgets
- Experience in Big Data - Hadoop, Spark and messaging
Education on a Technical Project / Program Manager Resume
Make sure to make education a priority on your technical project / program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical project / program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Project / Program Manager Resume
When listing skills on your technical project / program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical project / program manager skills:
- Proven ability to develop and maintain effective working relationships across organizations executives
- Manage technical projects effectively
- Solid experience in Project Risk Management
- Strong background in architecting and delivering projects using Java/J2EE, Spring, HTML5, Angular JS, Oracle
- Extensive Experience in designing and developing financial applications like portals, trading, reconciliation and large scale intranet applications
- Experience in managing engineering scrums/sprints including large-scale projects required
List of Typical Experience For a Technical Project / Program Manager Resume
1
Experience For Senior Technical Project Program Manager Resume
- Obtain valid passport and travel internationally as required
- Broad knowledge about the challenges a Cloud / IT Service Provider is facing
- Regular project / program progress and management reporting
- Broad understanding of infrastructure technologies and processes
- Lead large contractor delivery teams in design and implementation of new AI platforms, use cases and channels
- Vendor management responsibilities; defining scope of work, milestones and deliverables. Additionally managing and holder partners accountable for meeting contract expectations
2
Experience For VP, Technical Project / Program Manager Resume
- Responsible for implementation of AI-powered echat customer engagements driving automation, resolution and containment of customer service and sales interactions
- Leads cross functional matrix teams to implementation of AI use cases into new channels (web, app, chat, IVR, etc.)
- Define AI strategy to meet needs of digital and OMNI channel organizations
- Working with technical resources, establish goals by gathering pertinent business, financial, service and operations information. Identify and evaluate options, translate them into action and evaluate outcomes
- Serve as primary program liaison with government customers
- Project Management of Sprint's LTE RAN and small cell technology
3
Experience For Technical Project / Program Manager Resume
- Ensure compliance of deliverables and requirements
- Track test execution and report S-curves of execution status for schedule adherence
- Drive and manage end-to-end projects
- Drive cross functional teams
- Work with platform and delivery tools - Adobe, Akamai, Jira, Confluence, custom Sprint platforms, ticket management tools, etc
4
Experience For Senior Technical Project Program Manager Resume
- Create & manage project plans, iteration plans for large-size projects which involves task estimations, resource estimations & work break-down structures
- Manage complex cross dependencies between large scale cross LOB initivatives through the lifecycle of the project
- Work as part of a global team and lead architecture projects
- Close collaboration with all different infrastructure delivery units
- Proactively identifies and drive improvement needs
- Manage the development and delivery of electronics modules within the scope of a new system platform development to a development schedule
5
Experience For VP, Technical Project / Program Manager Resume
- Implement rigorous review processes and set clear expectations around the key deliverables of the program. Hold internal and external vendors accountable to specifications and timelines through rigorous project reviews, adherence to the PMP and defined delivery schedules
- Develop and implement analytical rigor in systems and requirements analysis
- Effectively negotiate engineering requirements with cross-functional teams including sales and marketing, applications engineering, manufacturing and field service
- Contribute to the engineering budgeting process by providing financial/budgetary analysis and recommendations for projected systems development/design, enhancements/upgrades and manpower
- Analyze how key subsystems can be designed for and reused in next-generation products and influence development processes along these lines
- PMP/CSM/PMI-ACP/SIX SIGMA certifications are highly desired
6
Experience For Technical Project / Program Manager Resume
- PMP (Project Management Professional) and Agile/Scrum Certifications
- Drive projects with a fast pace, tight deadlines, and ability to juggle numerous projects at once
- As an Agile practitioner, mentor and/or coach for multiple teams
- Metrics, operations, and the complete product lifecycle
- Strong communication ability is required due to the cross-functional nature of this role. An ability to communicate complex technical concepts to a variety of audiences is helpful in this role
- In-depth knowledge of Microsoft Project; VSTFS and JIRA are nice to have
- Certification in Agile or Scrum software delivery methodologies (Scrum Master or Product Owner)
List of Typical Skills For a Technical Project / Program Manager Resume
1
Skills For Senior Technical Project Program Manager Resume
- Five years of monitoring tool experience
- Excellent understanding of SDLC processes such as Agile & Waterfall methodologies
- Experience running cross functional IT projects and programs with complex organization settings
- Previous experience in process improvement and/or automating processes
- Previous experience managing large project teams
2
Skills For VP, Technical Project / Program Manager Resume
- Min 15+ years of total industry experience with min 8+ years as Technology Project / Program Manager leading large scale & complex technology heavy projects
- Experience in developing program plans, projects plans, roadmaps, status reports
- Experience in working Sr. Management and Sr. Stakeholders
- Support teams that are operated around the world, which often means stand ups are early morning (~8:00)
- Three years experience in role driving cross function teams
- Three years experience in role requiring customer focused service mindset
- One year experience resulting in knowledge of LTE radio technology both TDD and FDD
- Experience managing large, complex Programs
3
Skills For Technical Project / Program Manager Resume
- Experience driving executive-level decisions and adept at execution presentations
- Strong wireline and wireless network knowledge
- Knowledge of Wireless Priority Service (WPS) and Government Emergency Telecommunications Service (GETS)
- Technology or delivery experience in Capital Markets, Financial Services or related technology areas
- Good knowledge of Database and SQL - preferably Oracle
- Operational experience in either Sales environment and/or Customer Management
- Wireless Communications Retail experience/ knowledge
- Experience in a retail/ service environment where face to face customer interaction is routine
- Project and program management experience
4
Skills For Senior Technical Project Program Manager Resume
- Experience as Sr. Systems Analyst or Lead Business Analyst
- Past experience as a Scrum Master
- Past experience with SAFe
- Experience with CA Agile Central
- Two years experience in wireless operator, ideally Sprint, with background in network operations, or network development
- Experience in LTE and small cell technology
- Experience with Nokia technology
- Excellent written/oral communications, detailed oriented and ability to handle conflict and push issues to resolution
5
Skills For VP, Technical Project / Program Manager Resume
- Experience in project management process; project management software tools, templates and management techniques
- Experience in a multidisciplinary high-tech development environment
- Experience in 3rd party software vendor management
- Experience with JIRA/Confluence tools
- Excellent in MS PowerPoint and MS Excel
- Partner with various levels of the business to identify innovative ways to improve customer experience through cognitive capabilities
- Managing multiple projects, building appropriate processes, and tools, and delivering results
- Holding the role of ScrumMaster or Product Owner
6
Skills For Technical Project / Program Manager Resume
- Understanding of online services and web services technology
- Working knowledge of at least one software development methodology preferably Agile and Waterfall
- Guide AI teams in capturing customer expressions for training and tuning of Natural Language Processing (NLP) application
- Contribute to the sales process, including estimating work effort and expenses using Avanade's standard tools
- Passion for researching and learning about new consumer facing digital technologies
- Meet financial objectives through timely invoicing, budgeting and forecasting
- Engage and partner with appropriate onshore, offshore and near shore workforces, including Service Licensing Agreements (SLAs)
7
Skills For Senior Technical Project Program Manager Resume
- Drive reliability improvements by making existing and next-generation products ready
- Develop, implement and maintain a detailed project work plan, including appropriate controls, governance structures, timelines, budget and quality outcomes
- Managing technical projects
- Managing technical resources in a production environment
- Five years of managing Sprint CARE and production support processes
- Familiarity with Service Manager (ticketing system) and other support tools
- In being a Subject Matter Expert in any of the areas in the financial industry
- Keen interest in learning about new technologies and various aspects of Sprint's network
8
Skills For VP, Technical Project / Program Manager Resume
- Enterprise Scrum – scaling, not just “Scrum of Scrums”
- Contribute to COGS reduction by conducting relevant analytical procedures and recommendations
- Encourage and implement resource sharing and development across current and next-generation platforms
- Deep understanding of business systems analysis
- Job is based in Englewood, CO and working from office is a requirement
9
Skills For Technical Project / Program Manager Resume
- Manage vendor’s deliverables along the complete testing lifecycle from R&D, Network Readiness
- Develop Field Integration Testing plans with compliance from main stakeholders and ensure timelines are follow
- Develop a Risk matrix with impact dependencies starting from Pre-FIT stage end to end until hand off for nationwide deployment
- Identify and report risks and mitigation plans along the testing lifecycle
- Keep resource allocation and provide LOEs reporting per project
- Proficiency with Microsoft Office applications including MS Project, PowerPoint, Excel and Visio
- Manage all aspects of a U.S. Government telecommunications program
- Draft proposals and thoroughly understand contractual obligations, terms and conditions
10
Skills For Senior Technical Project Program Manager Resume
- Prepare and deliver executive level communications
- Mentor and manage Avanade and subcontractor staff assigned to the project
- Develop and implement change enablement processes throughout the project
- Familiar with Agile methodologies and SDLC
- Familiarization with Sprint Project and Digital processes and tools
- Manage activities across organizations
- Drive Risk issues management to resolution
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