Provisioning Analyst Resume Sample
Quinn Walsh
930 Mylene Union,
San Francisco,
CA
+1 (555) 458 0403
Work Experience
Senior Provisioning Analyst
08/2017
-
PRESENT
Phoenix, AZ
- Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and pivot tables
- Prior experience with user provisioning and de-provisioning processes in an identity & access management capacity
- Basic knowledge and experience working with Active Directory and Identity & Access management tools
- Basic knowledge and experience with ServiceNow, Cherwell or similar incident tracking and request system
- Basic understanding of and experience with databases, LDAP and directory services, application servers, operating systems and network infrastructure
- Experienced with single sign on, multi-factor authentication and privileged access management
- Basic understanding of MS Exchange administration
- Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines
- Use key performance metrics and data to provide insights and make strategic business recommendations
Provisioning Analyst
02/2013
-
02/2017
Houston, TX
- Proven commitment to providing and maintaining the highest level of customer service
- Successfully handles multiple priorities simultaneously from access requests to problem tickets
- Able to work independently but is also a strong team player
- Flexibility; willingness and ability to work sometimes late hours and perform a diverse array of tasks
- Provides support of any IS security Access and Provisioning related tasks/responsibilities that Epic/Legacy systems might have as part of the implementation/support model. To include SER related Security template support
- Responds in a timely manner to incidents tickets, per SLA
- Maintains accurate, complete Security documentation for Security Access identification, problem resolution, root cause analysis and change control
User Provisioning Analyst
11/2008
-
12/2012
Dallas, TX
- Follows Departmental and Organizational Change Control policies, including maintaining all CMDB and CI information to ensure it has the most current information
- Establishes ownership of each particular security class
- Coordinates security template and role updates and establishes a security change control process
- Coordinates security-related activity across physical (buildings, grounds), infrastructure (network, servers, operating system) and application (Epic or non-Epic) teams
- Works with application and compliance teams to design system-level access
- Creates user records and maps them to templates built by application coordinators/analysts
- Creates appropriate shared security classifications which do not have specific application ownership
- Creates and maintains procedures to activate, deactivate, and update user records
- Subject matter expert (SME) in one discipline/field and developing highly proficient knowledge in adjacent disciplines/fields
Education
University of Management and Technology
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- General IT knowledge and strong willingness to learn and develop IT skills (experience in working with Active Directory/Windows Server/Exchange)
- Excellent customer service and troubleshooting skills as well as the ability to work in a fast-paced environment
- Excellent written communication skills; understands how to communicatewith helpdesk
- 3) Strong experience and understanding of all Security Provisioning aspects (NTFS permissions, report tools, scripting for mass change, etc.)
- Intermediate computer skills and proficiency in MS Word, Excel, Access, and Outlook required
- Strong track record of successfully reaching and exceeding individual performance goals as well as implementing service improvements
- Direct AD experience adding, modifying and removing users
How to write Provisioning Analyst Resume
Provisioning Analyst role is responsible for intermediate, security, mainframe, retail, training, integration, database, procurement, purchasing, shipping.
To write great resume for provisioning analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Provisioning Analyst Resume
The section contact information is important in your provisioning analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Provisioning Analyst Resume
The section work experience is an essential part of your provisioning analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous provisioning analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular provisioning analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Provisioning Analyst resume experience can include:
- Demonstrate time management skills and the ability to prioritize work in a highly dynamic environment
- Time management and organisation – prioritise own workload, work on own initiative, multi-task, and delegate effectively when required
- Skilled at time management, strong written and verbal communication
- Related experience, or training, in a distributed computing environment, or customer service environment
- Provide reports, provisioning and approval evidence when requested by auditors
- IT Systems Management professional experience or within a learning environment
Education on a Provisioning Analyst Resume
Make sure to make education a priority on your provisioning analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your provisioning analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Provisioning Analyst Resume
When listing skills on your provisioning analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical provisioning analyst skills:
- Excellent analytical and problem-solving skills, with proven track record of demonstrated analytical skills on financial and operational data sets
- Solid experience in multiple OS platforms (Wintel, UNIX, LINUX) relating to administration, installation, capacity and performance
- A good working knowledge of the day-to-day operating environment, available tools, operating techniques and customer application
- Experience in setting up shipping and logistics
- Experience managing Data and Telecom providers from serviceordering through problem management
- SailPoint provisioning/ de-provisioning experience
List of Typical Experience For a Provisioning Analyst Resume
1
Experience For IT Provisioning Analyst Resume
- Driving forward the continuous improvement of the department by championing change and implementing service improvements (aiming to increase team’s capacity and quality of the provisioning work)
- Provisioning requests (providing domains & systems accesses; administration of users’ accounts) in a timely and professional manner for customers across the Barclays Group
- Experience introubleshooting technical problems and direct contact with the vendorwith accountability for problem resolution
- Drives and facilitates continuous improvement of business processes for effective engagement and appropriate cross-functional support
- Mainframe experience is helpful
- Work independently, prioritize and work within a team environment
- Experience in CDMD-OA, NDE, and ICAPs
- Highly proficient knowledge/experience in one or more of the elements of logistics
2
Experience For User Provisioning Analyst Resume
- Provisioning/de-provisioning of access of employees, consultants, and contractors
- Identifying and implementing enhancements to current processes and procedures in order to meet/exceed customers’ expectations
- Identifying enhancements to current processes and procedures to meet/exceed customers’ expectations
- Providing Customer Service with timely results
- Develop provisioning technical data (PTD) derived from engineering drawings, schematics, models, bills of materials (BOM), and other source data
- Interface and collaborate with cross-functional Engineering and support teams to identify and collect relevant provisioning source data
- Interface and collaborate with cross-functional Engineering and support teams to identify and resolve provisioning source data conflicts
- Interfaces with global stakeholders for on-time performance measurement and financial reporting
3
Experience For Access Provisioning Analyst Resume
- Use the IT ticketing system to manage requests related to service level agreements (SLA’s) and Operational Level Agreements (OLA’s)
- Provide reviews of engineering changes in respect to configuration management
- Manage current status updates and track current tasking based upon current schedule
- Support multiple engineering IPTs and the Government Change Control Board (CCB) as directed
- Communicates within and between project IPTs, upper management levels, Contract and Subcontract management, all Engineering disciplines
- Familiar with automated provisioning tools, such as PowerLog-J, or commercial tools like EAGLE, SLICwave, etc..
- Performs administrative cleanup of accounts, servers or platforms found during audits or other activity
- A working knowledge of service delivery procedures
4
Experience For Senior Provisioning Analyst Resume
- Performs regular and ad-hoc analyses to track process inputs and performance to commercial aftermarket commitments
- Collaborate with network engineers to define appropriate network protocols, cost savingsstrategies, and run “what if” scenarios for new technology
- Analyze network requirements for facilities and business offices to determine services and protocol requirements required to meet telecommunications needs and ensure business continuity
- Work with communication carriers to ensure on-timedelivery of carrier infrastructure for voice and data network requirements; define technical issues and alternatives for carriers
- Validate the pricing and overall costs associated with the infrastructure basedon negotiated pricing structures; conduct preliminary contract negotiations
- Improve installation dates through well-developed working relationships and meet first-treatment deadlines
5
Experience For Provisioning Analyst, Evacuation Systems Resume
- Manage the installation processes including but not limited to proactive planning, clinical requirements analysis, transition process/planning and cost analysis for each circuit type
- Maintain current knowledge of the business and related communication services usage and requirements
- Document all aspectsof DaVita transition and DeNovo processes; look for opportunities to review current practices and identify areas for improvement
- Make sound recommendations regarding telecommunication services provided by contracted carriers related to cost savings, connection type and service type, within established parameters
- Troubleshoot moderately complex telecommunication requests to ensure continuation of service
6
Experience For Materials Provisioning Analyst Resume
- Escalate unresolved or highly visible problems to the appropriate management as necessary
- Monitor and ensure completion within time and expense constraints developed as part of the project plan
- Attend team meetings, phone conferences, and trainingas needed to know, understand, and follow teammate guidelines, employment policies, and department or company procedures
- Work outsideof normal businesshours to resolve critical problems or project implementation
- Participate in on-call rotationas needed
- Research communication technologies and products; maintain awareness of new technologies, developments, and technological trends
- Process and create accounts for new employees
- Maintain employee profiles and access to various applications within our environment
7
Experience For OS Provisioning Analyst Resume
- Analyze requests to ensure appropriate approval and authorization has been provided
- Work independently to get job completed in a timely manner
- Work and build relationships with other teams
- Analyzes request to ensure appropriate approval and authorization have been provided
- Accurately records and documents relevant details of the fulfillment in approved tools, and appropriately communicate resolution to the customer
- Active Directory, Exchange, Ldap, Putty
- Work independently to get job completed on a timely SLA manner
8
Experience For Provisioning Analyst Resume
- Manages high volume of incoming requests: required to manage the requests from creating initial Remedy case through follow up until service moves to production mode or decommissioned
- Uses metrics to measure and improve work processes and service delivery experience
- Provides process expertise to enable process integration and standardization
- Liaises with Data Center Assets and adjacent support and delivery teams to ensure work process are followed and completed per Remedy Workflow mappings
- At least three years of work experience with working knowledge in the following technologies or application areas: Windows, Remedy system or a similar change management tool, IIS (Web Sites)
- Strong communication skills - written and presentation/oral
- Technical aptitude on server infrastructure
9
Experience For IT Provisioning Analyst Resume
- Perform access re-certifications on a scheduled basis
- Work quickly and accurately in a large-volume environment with extreme attention to detail
- Provide exemplary customer support to both internal and external customers
- Troubleshoot issues related to software, hardware, and application connectivity
- Analyze issues and either determine root cause and identify appropriate solutions or appropriately escalate access requests
- Work either 1st or 2nd shift
- Create, update and maintain user accounts within the Bank via ADUC (Active Directory User Client) and Quest Active Role Server
- Create and maintain share drive and remote access permissions
- Create and maintain UNIX (AIX, SUN and LINUX) and VMS accounts for applications
10
Experience For User Provisioning Analyst Resume
- Manage and maintain Single Sign-on accounts for various web-based applications users
- Manage the workflow of requests and / or Incidents assigned to the team
- Report and escalate any security issues such as the use of another’s account or inappropriate or unauthorised application access
- Ensure constant liaison with other groups within the business to ensure the best levels of support are provided
- Knowledge of service calls management systems and flow
- Completely understand and use ILS military specifications and associated computer programs
- Obtain a complex set of source materials required for the development of all ILS deliverables from all vendors, Oshkosh engineering, and Oshkosh purchasing to include supplier cost information
- Supervise or computer load and process all materials developed and maintain complex customer based computer program through Oshkosh-based ILS computer programs, meeting with the customer to resolve problems
List of Typical Skills For a Provisioning Analyst Resume
1
Skills For IT Provisioning Analyst Resume
- Excellent problem analysis and solving capabilities
- USAF program provisioning experience
- Experience in working with third party aggregators in the delivery of services
- Experience writing technical processes and procedures
- Provisioning process experience
- Experience using PowerShell
- Experience in wider IT organization, financial institution or multicultural corporation
- Build strong relationships with the stakeholders
2
Skills For User Provisioning Analyst Resume
- Experience with data interfaces, data exchange and interoperability concepts Microsoft Certifications: MCP, MTA, and/or MCSA within 1st year of hire
- Active Directory Experience
- Hands-on end user support experience
- 1- Couple years of IT Experience
- Experience in Windows 7 Enterprise and Windows 10. Microsoft Office 2010 and 2013
- Experience with IBM iSeries System
- Experience with RSA 2-Factor Authentication token distribution
- Supporting UAT period study and testing of provisioned devices using the script during the building/testing process
- Creating/updating documentation for processing and maintaining customer accounts
3
Skills For Access Provisioning Analyst Resume
- Working knowledge of current business and retail communication products including, data, phone, long distance, wireless, telemetry and other carrier offerings
- Troubleshooting, PC configuration and testing, remote user support tools and web browser software
- Processing and creating new employee accounts
- Working knowledge of basic project management terminology
- Working knowledge of TCP/IP network protocols
4
Skills For Senior Provisioning Analyst Resume
- Provisioning / De-provision application/system access for new hire, transfer, and terminated users
- Identifying enhancements to current processes and procedures to meet/exceed our stakeholders’ expectations
- Maintaining employee profiles, and access to various applications within our environment
- 2) Active Directory: creating, managing, and adding/deleting users accounts; Group Policy and users permissions
- Produce provisioning reports and artifacts such as provisioning parts lists (PPL) and engineering data for provisioning (EDFP)
- Develop provisioning reports and documentation to support the technical manual effort using maintenance allocation charts
- Create/update documentation for processing and maintaining customer accounts
- Processes requests for server and shared database service hosting’s: includes hosting options, coordinator between customer and DCA/DMI build processes
5
Skills For Provisioning Analyst, Evacuation Systems Resume
- Modify any existing access as requested through ticketing system
- Manual provisioning of accounts and entitlements on CIB (Corporate and Institutional Banking) IT resources (Roles, permissions)
- Manual management of logging and completing requests on behalf of satellite offices
- Manage the creation of new secure project drives and granting access to specified users according to agreed compliance procedures and in agreed timescale
- Identify and cost ILS impact for all changes affecting provisioning, computer program outputs, and parts catalogs
6
Skills For Materials Provisioning Analyst Resume
- Create design and testing provisioning “script”devices all provisioned and function identically
- Clear understanding of regulatory and audit requirements with regards to joiners/movers/leavers processes
- Track and resolve issues by working with internal management and vendors
- After hours availability is required on an as needed basis for internal projects, vendor escalations and support for other supporting teams
- Or more of provisioning user access
- Or more of establishing access control processes and procedures
- Or more of conducting audits on systems and access control processes
- Self~motivated and comfortable maintaining security for several applications
- Proficient in Microsoft Active Directory and/or other provisioning tools
7
Skills For OS Provisioning Analyst Resume
- Support Provisioning Team in data collection and analysis
- Support and actively participate to main Projects under Provisioning responsibilities
- Basic understanding of Unix/Linux
- Accurately record and document relevant details while fulfilling customer requests and appropriately communicate resolution to the customer
- Base knowledge of current desktop operating systems, Active Directory
- A base knowledge of current desktop operating systems
- Work with or knowledge of IAM tool, and Service Now(ticketing tool)
8
Skills For Provisioning Analyst Resume
- Perform multiple tasks simultaneously completing task on time
- Answer incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues
- Ensure requests contain proper approvals and reviewing completed requests for accuracy
- Proficient understanding of Exchange administration in an Office 365 environment
- Basic understanding of Active Directory objects
9
Skills For IT Provisioning Analyst Resume
- Reviews provisioning queues to ensure issue resolution on time
- Automated central provisioning set-up
- Investigates and fixes automated and manual provisioning failures/issues
- Create and maintain Sybase and Oracle user accounts using in-house GFIT scripts
- Participate in user acceptance testing of any new script, GUI or similar user account management tool for new application take-on
- Maintain documentation via SharePoint 2013 and introducing a continuous review process for team use and audit purposes
- Liaise with application support and development teams to resolve any issue arising
- Understand and implement all contract variations to the basic provisioning and parts catalog specifications and associated computer programs
10
Skills For User Provisioning Analyst Resume
- Review data against repair and overhaul manuals, drawing packages, and hardware to assure consistency of all ILS contract deliverables
- Knowledge of information technology applications, processes, software, equipment
- Accountable for the change and release process in conjunction with Process Teams and Providers across all Towers
- Review the Change and Release management process in conjunction with Process Teams and Providers and support the creation of a roadmap to bring it to industry level
- Set Region specific performance targets with the Provider and evaluate/enforce performance against target
- Manage and maintain the provisioning of circuits of voice and data services, which includes moves, adds, changes and disconnects to different networks in accordance with established procedures and standards
- Follow internal process and procedures to place orders for Point-to-Point, Frame Relay, ATM, ISDN, DSL, Dedicated and Switched voice services, among others
- Ensure accuracy of all order information, on-time installation, disconnections, or upgrades of services to meet client requested due dates
List of Typical Responsibilities For a Provisioning Analyst Resume
1
Responsibilities For IT Provisioning Analyst Resume
- Experience with Group Policy and Technical Support
- Help desk support experience related to access
- Creating training diagrams and process for helpdesk agents
- Assist with training level I analyst
- Attainment and maintaining of an EPIC Security certification
- Maintain all data current with changes and record all change in program configuration control document
- Maintain JDE 7.3 item master, bills of materials, cross reference and branch plants
- Design and troubleshoot new client devices to obtain the functionality required
- Create installation script, device label, welcome letter. Send for approval, edit and make any changes as requested
2
Responsibilities For User Provisioning Analyst Resume
- Assist intraining to clinical sites on how to use the products we have provided as well as provide study specific training to the Doctors (Primary investigators) and nurses (study coordinators)
- Create the waybill used for shipping and package the device(s) and applicable accessories and deploy them to the sites by the date requested by the client
- Create the label that is affixed to the back of the device
- Create an inventory, scan in devices received for the study and put them in stock
- High schoolgraduate or equivalent
3
Responsibilities For Access Provisioning Analyst Resume
- Assist in the use of supply support tools (e.g. ICAPS, Haystack) to track, and manage part lists. Update and create new APL and AELs
- Apply CM concepts to manage the AN/SQQ89 Sonar configuration for each hull and provide installation support documents to the customer
- SAN Fabric configuration and expansions (Brocade)
- Proactively manages communication and escalations
- 2- Know how to use full access of Active Directory
- UNIX, WINS & DNS Management, Messaging (Exchange 2003 or newer), Oracle Database, SMS, Monitoring tools/applications (SCOM), RCA & incident reporting, Technical writing (technical processes and procedures), SiteMinder, F5, Change Incident and Release Management, Windows Security & Compliance
- Deal effectively with customers, staff and management
- Speak effectively before groups of employees in the organization
4
Responsibilities For Senior Provisioning Analyst Resume
- Strong work ethic with the ability to multi-task, keep organized, follow-up with others, manage details, and keep sight of the overall objectives
- Familiar with automated provisioning tools, such as PowerLog-J, or commercial tools like EAGLE, SLICwave, etc...
- A+, Security+, Network+, or ITIL foundation certifications
- MS Office (Word, Excel), SAP/R3
- Demonstrated understanding of the logistics support analysis processes, formerly documented in MIL-STD 1388, MIL-PRF 49506, as well as logistics management information defined in GEIA-STD-0007B
5
Responsibilities For Provisioning Analyst, Evacuation Systems Resume
- Highly proficient knowledge of Integrated Logistics Support (ILS) elements: Supply Support, Maintenance Planning, Manpower and Personnel, Technical Data, Training and Training Equipment
- Highly proficient knowledge of military/commercial requirements/ specifications applicable to functional area expertise Knowledge, understanding and use of internal/external procedures and policies
- Advanced database software knowledge (ie: Access, Maple)
- Government program and procurement knowledge
- Provides client support for request fulfilment
- Responsible for Successful installation / Deployment of WAN Circuits, Implement circuits based on Design Requirements , Administers new install builds from 3rd Party Telco’s Globally
- Contributing to the success of the Team by being true Team player: sharing information, providing trainings, supporting colleagues, updating existing knowledge base, creating new knowledge documentation etc
- Read and interpret documents such as rules, policies and procedures and instructions
6
Responsibilities For Materials Provisioning Analyst Resume
- At least one year’s knowledge and use of Active Directory
- FRACAS - Mean Time Between Failure (MTBF)
- Lotus Notes, Outlook and Offices 2010 familiarity
- Develop Repair Parts and Special Tools Lists (RPSTL)
- Provisioning requests (providing domains & systems accesses; administration of users’ accounts) in a timely and professional manner for employees across the Barclays Group
7
Responsibilities For OS Provisioning Analyst Resume
- Mentor new staff to ensure a consistent end-user experience
- Work with various IT and business teams to consolidate provisioning and de-provisioning activities, look for opportunities to automate and standardize IT processes to facilitate a consistent process
- Update or create documentation for Security Administration team
- Provision access for APP information systems
- Research new technologies and best practices to incorporate into access control processes
- Define access control procedures and policies
8
Responsibilities For Provisioning Analyst Resume
- Perform audits on systems and access control processes
- Create access controls and develop processes around these controls
- Proficient in all Microsoft Office products especially Word, Excel, and Visio
- Support KPI definition (e.g. inventory turnover) and calculation
- Analyze stock value and suppliers reliability. Propose key actions to be implemented on short and mid-term to reduce stock and manage supplier to avoid stock out
9
Responsibilities For IT Provisioning Analyst Resume
- Work with other key functions (Procurement, QA Supplier Control, Warehouse, Project Management Office and Production) in order to identify and propose best practices and improvement actions
- Removing employee accounts
- Ticketing tool knowledge
- Cloud understanding beneficial
- Obtain and provide weekly status report to internal management and clients
10
Responsibilities For User Provisioning Analyst Resume
- Build spreadsheets to identify and report discrepancies to management
- Perform invoice research and analysis
- Maintain relationships between company and all Telecommunication vendors
- Attend weekly order status meetings with different teams and vendors
- Participate in internal meetings with Management, Project Managers and Engineers as needed
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