QA Support Resume Sample
Sherwood Roberts
6578 Armstrong Mount,
Philadelphia,
PA
+1 (555) 478 4769
Work Experience
Junior UAT / QA Support Specialist
06/2016
-
PRESENT
Detroit, MI
- Develop test scripts and testing methods for all deployed applications
- Perform testing for applications developed in-house prior to release of programs for user testing
- Ensure adequate testing by users of applications released both internally and by outside vendors
- Ensure the integrity of data that is shared and/or passed to internal financial systems or decision support database as well as external reporting entities
- Review and evaluate the impact of upgrades, as well as train and support the users to prepare for upgrades or other changes in utilization
- Monitor software release plans for third party vendors and keep user community up to date on new releases. Coordinate with customers the upgrades, testing, and production rollout of third party upgrades
- Actively participate in review and refinement of quality assurance and product support processes and procedures in Information Services
QA Support
09/2009
-
03/2016
Houston, TX
- Work closely with management to articulate QA results so that decisions can be made based on quantifiable QA test data and the potential risks from exceptions or corner cases
- Maintain a solid understanding of the product architecture and integrated systems to comprehend the requirements and incorporate them into the QA plans to develop a formal QA testing program
- Identify appropriate test strategies, test environment requirements and activities based on application-specific technical and functional characteristics
- Establish standards for reporting/tracking of defects and their resolution and storing test evidence
- Maintains and updates test documentation, user guides and help note to ensure accuracy of applications and related documentation
- Designs and builds a regression test bed of repeatable test sets/test cases
- Strong knowledge of software design and SDLC
- Experience with an Agile approach where requirements, programming, and testing are often done concurrently
- Excellent organizational skills – ability to prioritize and execute multiple tasks/meet deadlines in a fast-paced environment
Junior QA / Support Analyst
12/2006
-
06/2009
New York, NY
- Develop documentation standards for both systems analysis and testing. Provide leadership for other Quality assurance/product support analysts in introducing and maintaining best practices in Information Systems
- Organize, lead and coordinate review and refinement of quality assurance and product support processes and procedures in Information Services
- Review existing quality assurance processes and procedures to improve and to guide conformance to those processes and procedures
- Provide timely assistance to users in resolving system functionality/performance issues according to defined SLAs
- Perform in a support capacity; escalate issues and work with the appropriate teams to resolve the issue; owns the issue all the way to resolution
- Effectively troubleshoot issues to drive to the root cause
- Participate in on-call rotation for after-hours support coverage
- Define, document, and improve Quality Assurance testing plans standards, tools, procedures, and guidelines with defined benchmarks and measures while considering manual, automated, and framework based testing options
- Identifies and/or creates test data following data compliance standards and requirements
Education
Seton Hall University
2001 - 2005
Bachelor's Degree in Related Science Area
Professional Skills
- Good editing and writing skills are required
- Strong experience in a quality role
- Preferably experienced in administering, maintaining and developing SharePoint and Filemaker databases, sites, lists and libraries
- Knowledge, understanding, and experience with U. S. Intellectual Property laws is desirable
- Experience managing websites in HTML
- Experience of auditing desirable
- Preferably experienced in Web Design, Google Mail & Apps.
How to write QA Support Resume
QA Support role is responsible for training, microsoft, software, credit, database, procurement, auditing, shipping, architecture, manufacturing.
To write great resume for qa support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For QA Support Resume
The section contact information is important in your qa support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your QA Support Resume
The section work experience is an essential part of your qa support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous qa support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular qa support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative QA Support resume experience can include:
- High level of working knowledge/experience with integrated database management systems. Previous experience with database use and data entry is required
- Analyze shipping notices, invoices, orders, reports and other records to determine priority
- Self-starter with a strong work ethic, able to meet responsibilities without constant supervision
- Experience in TTS or IS,IS,DCC Business, Operations, Technology and/or Client Service
- At least three (3) years office experience
- At least five (5) years experience
Education on a QA Support Resume
Make sure to make education a priority on your qa support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your qa support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in QA Support Resume
When listing skills on your qa support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical qa support skills:
- Strong client focus Strong interpersonal skills
- Effectively communicates with all levels of Management both internal/external
- Good understanding of manufacturing processes in aseptic is requested
- Good understanding of pharmaceutical processes in requested
- Multitask and demonstrate flexibility
- Maintain the validation master plan
List of Typical Experience For a QA Support Resume
1
Experience For QA / Support Analyst Resume
- Specific Required Testing
- 5 days working
- Maintain an appropriate level of compliance to Catalent QMS; review changes to QMS and assess impact to site and drive ‘in place’ and ‘in use’
- Work independently under high-pressure
- Manage database, process and/or documents to ensure customer requirements are satisfied
2
Experience For GMI QA Support Resume
- Recommend innovative solutions to complex problems related to the process, database and/or documents
- Compose complex correspondence and respond to complex customer inquiries
- Troubleshoot for potential problems with the database, process and/or documents
- Perform routine office management activities
- Recognize and identify customer problems and trends; alert management when detected
- Carry out work assignments to meet process schedule
- Provide best in class customer service to internal customers on escalated application questions and issues
3
Experience For QA Support Officer Resume
- Handle and resolve issues in a professional manner
- Provide frequent updates to issue reporter
- Meet Service Level Agreements (SLAs)
- Develop and maintain an in-depth knowledge of Angie’s List products as they change over time in a continuous-delivery environment
- Create and execute database queries to research issues
- Proactively identify unreported software issues
4
Experience For Junior UAT / QA Support Specialist Resume
- Provide document management; maintenance of records; and processing of Quality Assurance nonconformance reports, audits reports, audit findings, corrective actions tracking, and other similar functions
- Manage the review of QA plans, procedures, and policies; track status and coordinate periodic reviews; consolidate and provide comments to affected managers; edit and format documents; and prepare final documents and revisions for management approvals. Post approved documents online and maintain accurate up-to-date files
- Maintain the QA website and improve website design, and serve as the Department Office Records Coordinator
- Track department training versus procedure requirements, maintain records of QA staff training (training and qualification matrices), and identify, catalog, store, and destroy records in accordance with established procedures and NARA guidelines
- Coordinate internal and external peer reviews and meetings and assessments including sending and confirming invitations, room reservations, preparation of documents and materials, setting up schedules and documenting plans, and assist with planning and performance of assessments
- Assist the preparation of presentations, reports and correspondence for meetings and official correspondence for submittal to DOE and Laboratory management
5
Experience For QA Support Analyst Resume
- Manage Site’s GxP documents such as SOPs, monographs, MBR/MPCRs, Logbooks, Forms, Templates, Labels, Product Guides, Signature specimens & etc
- This role is based in our Pleasanton, CA headquarters
- No allergy dust
- IPK min 3,0
List of Typical Skills For a QA Support Resume
1
Skills For QA / Support Analyst Resume
- Have experience to solve problem in team, with root cause analysis
- Experience in a Quality/Project Management related position
- Working knowledge of regulatory requirements in accordance with USDA manufacturing operations ( 9 CFR 113)
- Supporting the Quality Engineer with the implementation of the management system within the working location
- Supporting Project Managers with project setup documentation i.e. Quality Plans/ITPs and confirming QP/ITP sign offs are completed concurrent to the works
- Assisting with review of Delivery Partners/Sub-Contractor LTR submissions and ensuring completeness for submission
- Assisting with carrying out Supplier/Subcontractor quality assessments and reports, as appropriate
- Supporting SMART business objectives and assisting with achievement of agreed quality KPI targets
- Assisting with gathering relevant data to produce statistical reports, as delegated
2
Skills For GMI QA Support Resume
- Having the ingredient and feed science
- Knowing HACCP system and ISO 22000
- Ensuring consistent use of quality procedures and processes across projects
- Conducting quality audits in accordance with agreed audit schedule
- Supporting business compliance with national & international standards and legislation as applicable, for example ISO 9001, 14001 & OHSAS 18001
- Flexibility to support global time zones, including USD clearing end-of-day at 19:00 ET, and approximately 4 on-call weekends per year
- Review of executed master batch records (manufacturing)
- Review and follow-up of critical qualifications of production operators (gowning, VI, line clearance, mediafill…)
3
Skills For QA Support Officer Resume
- Ensure compliant archiving of GxP Documents
- Proficiency Assessment for MS Word, Excel & Timed Typing with a score of at least 50% in all three
- Ready if rolling job description with other staff
- Knowledge of Microsoft Programs and Business Process Mapping
- Willingness to undertake further training i.e. for IRCA approved Internal/Lead Auditor qualification
- Maintain self-motivation in working both independently and in team environments
- Adapt to and learn about changing software products
4
Skills For Junior UAT / QA Support Specialist Resume
- Need focus and detail
- Understand base laboratory analyzed
- Understand base ingredient for feed
- Participate in complaint investigations,
- Driven to complete the task
- Work with other members of team to achieve targets/timelines.
- 2001 Calvert Road , Brownwood, TX 76801-1388 USA
- Assign trainings to the associates and ensure timely completion
5
Skills For QA Support Analyst Resume
- Gather, maintain and report Key Quality Indicators in accordance with division quality requirements
- Relevant Key Quality indicators are collected, regularly reviewed and reported to Head of Quality
- Assigned tasks are timely completed
- Maintain the approved supplier list
- Maintain customer lists (check, archive and reconciliate GDP certificates/licences)
- Support the project on change of IOLs transport condition
- Perfect knowledge of French, English would be an asset
6
Skills For QA Support Specialist Resume
- Ready to work in 2 shifts (06:00-14:00 and 14:00 to 22:00)
- Ready to work in week-end shifts (2x12h)
- Benefits package as meal vouchers, group & health insurance, eco vouchers
- Incident/Crisis management experience including: Ownership, Classification and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking
- Fresh graduate or Experience in Quality Feed
- Ready work outside normal hours if companies required
7
Skills For Integrated Process Teams QA Support Resume
- Easy adaptation and could build teamwork with other department/people
- Understand base NIR Technology
- Accurately and efficiently maintain logs, databases, files, and records of various information, tasks and deliverables
- Excellent computer skills (PC and Mac) with Microsoft Office are required. Proficient in Microsoft Excel, Powerpoint, and Word and in preparing spreadsheets, tables and graphs
- Knowledge of ISO 9001 and ISO 14001
- Clearance Level Required: Active Secret
- Clearance Level To Be Obtained: Top Secret
8
Skills For QA & Support Manager Resume
- Communicate effectively via multiple channels (verbal, written, etc.) to different audiences such as end users, software development teams, and business leaders
- Assisting with managing the compilation of LTR documentation requirements, inclusive co-ordination and collation of completed inspection and test certificates, including suppliers
- Reviews case notes and files to ensure compliance with contractual requirements; recommends actions and activities to ensure quality documentation and processes; conducts training with staff; assists in the implementation of Quality Assurance corrective action plans as requested
- Provide direct input to continue building the internal knowledge base by documenting root cause and solution details for support issues
- Use monitoring and tracking tools to research issues
- Present consistent feedback to management regarding areas that need improvement
- Provide to staff 1:1 and group training related to high quality documentation of services provided to clients and other documents in the client files
- Randomly monitors or re-reviews Quality Assurance SME’s and Jr. Quality Assurance SME’s to ensure procedural standards are being maintained
- Conducts Focus Group Discussions with Quality Assurance SME’s and Jr. Quality Assurance SME’s to determine disconnects and training needs
9
Skills For Web QA Support Specialist Entry Level Resume
- Assist higher level staff in examining departmental records and reports
- Provide support during customer audits and regulatory inspection
- Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and team members
- Identify and report trending issues to management
- Review of case files and client documentation, with focus on quality and content
- Recommend quality improvement activities and action items related to documentation of client-related information
10
Skills For QA Support Technician Resume
- Determine and recommend quality assurance related corrective action to supervisor
- Follow-up on previously implemented QA corrective action plans
- Data entry of client-related documents in the state’s required database
- Provides ongoing feedback to help develop, encourage, motivate, train and help improve the performance of Quality Assurance SME’s and Jr Quality Assurance SME
- Acts as a liaison between Operations, Training, and AML (Anti Money Laundering) America’s Management for coordinating goals and objectives to enhance continuous process and quality improvement
- Always researching and becoming informed of new technology coming out
- Familiar with a variety of operating systems
- Do physical work (lifting heavy PCs and other hardware) as well as the ability to sit at a desk for long periods of time
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