Quality Program Manager Resume Sample
Mervin Romaguera
3902 Deondre Ville,
San Francisco,
CA
+1 (555) 226 0996
Work Experience
Quality Program Manager
09/2016
-
PRESENT
Boston, MA
- Add value to business through projects/analysis
- Complete projects critical to the business
- Coordinate, plan, organize, execute and report on all QA/QC activities for assigned sites contractual obligations; serving as the site functional expert on all QMS standards, policies and procedures
- Consult with management and customers to effectively implement and monitor the sites QMS program
- Supervises employees; ensures a competent, motivated team through hiring, training, development, counseling and reviewing the performance of employees
- Compile, author and report on QA/QC statistical data for customer, local and corporate management reviews
- Analyze, audit and recommend revisions to site core business policies, processes and procedures
- Perform Document Control functions for site QMS documents by authoring, revising and distributing updates
- Coordinate and manage all aspects of the nonconformance, corrective and preventive action programs
CS PS Quality Program Manager
03/2011
-
04/2016
Houston, TX
- Respond to, investigate, document, track and follow-up on operational customer complaints
- Author and revise site specific Quality Control Plan, processes and procedures per contract terms and modifications
- Participate in various site, customer and regulatory contract meetings and quality related audits and investigations
- Evaluate and determine the course of action for inspection activities that identify nonconformance’s
- Coordinate with management and facilitate meetings to resolve contract quality, production and efficiency issues
- Coordinate and conduct QMS training for site employees and customers to ensure compliance and understanding
- Conduct Customer Surveys IAW the QMS and site customer survey procedures
Water Quality Program Manager
10/2006
-
10/2010
San Francisco, CA
- Perform joint government/PRIDE management quality inspections for contract requirement verification
- Support the site safety program by working with site personnel and auditing safety activities
- Facilitates the selection of annual, priority-driven improvement projects, pathways and/or other activities that focus on key operational processes and services offered. Reviews evidence, research, available data, and coordinates risk and opportunity assessments that serve as the rationale for project selection and focus
- Partners with IS, Best Practice, Clinical Transformation, analytics, patient engagement, patient safety, risk management and other teams to coordinate improvements in education, workflow, Epic, and other areas identified by project teams
- Uses knowledge of quality improvement methodology and change management when performing process improvement and consulting with and directing leaders, managers and caregivers
- Creates project summaries and reports, leads project committees/workgroups, and provides presentations and other communications to local and system-wide groups/teams in partnership with division leadership as needed
- Coordinate, plan, organize, execute and report on all QA/QC activities for assigned sites’ contractual obligations; serving as the functional expert on all QMS standards, policies and procedures
- Coordinate Customer Surveys IAW the QMS and site customer survey procedures
Education
Wayland Baptist University
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Develop a consolidated management-level dashboard of relevant metrics, including number of audits by program each month, number of variances identified, and process improvement opportunities
- Strong writing skills, procedural or technical writing
- Proven analytical/problem-solving skills and the ability to make independent decisions
- Strong, collaborative problem-solving skills
- Possess Knowledge of SQL (or equivalent) and strong Excel skills
- Developing new skills by collaborating with other training team members
- Outstanding Project Management skills with be a standout here!
How to write Quality Program Manager Resume
Quality Program Manager role is responsible for negotiation, leadership, presentation, general, software, business, manufacturing, reporting, organization, analytical.
To write great resume for quality program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Quality Program Manager Resume
The section contact information is important in your quality program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Quality Program Manager Resume
The section work experience is an essential part of your quality program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Quality Program Manager resume experience can include:
- Excellent written and oral communication skills. Ability to effectively communicate and drive results and accountability from local and remote teams
- Proven leadership skills and experience working cross-functionally and presenting to senior leadership
- Project Management skills ; Relationship Management skills
- Excellent problem solving skills, including innovative and creative solutions
- Customer oriented with good verbal and written communication skills
- Strong knowledge and proven application of APQP, DFMEA, PFMEA, Control Plans, Problem Solving Tools
Education on a Quality Program Manager Resume
Make sure to make education a priority on your quality program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Quality Program Manager Resume
When listing skills on your quality program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical quality program manager skills:
- Demonstrated project management, organizational skills, and prioritization skills required
- Superior interpersonal skills, including verbal and written communication, listening, and negotiation skills
- Demonstrated experience and proficiency in project management, program evaluation, analysis, and consulting skills
- Human relations skills to build effective relationships with team, customers and public
- Communication skills-articulation, listening and comprehension
- Excellent verbal and writing skill in English with proper grammar use
List of Typical Experience For a Quality Program Manager Resume
1
Experience For CS PS Quality Program Manager Resume
- Effective computer skills including data entry, retrieval, analysis and reporting
- Effectively communicate with multiple levels of management and bring consensus among various teams
- Work under pressure, result-oriented, attention to details and problem solving skills
- Hospital setting with 5 years of experience related to Quality or Outcome measurements or an equivalent combination of education and experience
- Proven, results based, experience in a quality and quality leadership role within customer service, preferably in the technology sector
- Attention to detail, accuracy and organization skills is essential
- Effectively communicate quality plans, proposals, and results, and negotiate options
2
Experience For Global Quality Program Manager Resume
- Experience working with Reporting Tools, SharePoint, Excel database cubes
- Experience in CRM tool and producing intelligent trending & actionable information
- Experience using project planning tools and software packages to create, manage, and track project results
- General knowledge of assigned line of business/industry skill sets, i.e. carpentry, electrical, plumbing, HVAC, construction, hospital housekeeping
- Superior MS Excel: pivots, formulae, VLOOKUP, consolidating large amounts of data, accuracy, develop progression charts
- BSEE, BS Chemical Engineering or Equivalent with 10+ years professional experience in the semiconductor industry
- Experience in health care and patient safety quality measurement, reporting, and improvement
- Previous leadership or project management experience, including statistical concepts and applications
- Experience working in a large and complex health care organization
3
Experience For Water Quality Program Manager Resume
- Hands on trouble shooting skill
- Typically, 4-6 years’ experience
- Experience
- Experience with quality program activities and documents
- Experience in Quality Assurance for a technology company
4
Experience For GMP Quality Program Manager Resume
- Actively supports functional work centers within Quality to achieve goals. – QC, Validation, Quality Systems/ Operations
- Call center experience and familiarity with Apple products
- Project Management experience desired but not critical
- Experience in health care and/or public health required
- Database management and analysis experience required
5
Experience For Senior Quality Program Manager Resume
- Previous supervisory/management experience required
- Previous experience with quality / health maintenance outreach for members
- EPIC, Milliman, ECIN experience
- Demonstrate Integrity/Ethics/Trust and build/support these qualities in others
- Healthcare experience
- Strong ability to analyze data and identify trends
- Hedis background experience
- Build, develop and roll out the end-to-end customer experience HP aims to deliver to the Education Sector
6
Experience For Stars Quality Program Manager Resume
- Proven ability to work well individually and with a team
- Experience in
- Managing risks and issues and taking corrective actions
- Defining the program governance (controls)
- Aligning the deliverables outputs to the program’s outcome
- Manufacturing and Operations
- Understanding of PDSA cycle for performance improvement
7
Experience For Quality Program Manager New Product Risk Management & Reliability Resume
- Create strategies for regression testing, performance testing, accessibility testing, and security testing
- Assists the team leaders in identifying barriers to implementing improvement plans and developing strategies to overcome these barriers
- Able to act independently, exercising independent decision making, and fulfilling responsibilities with minimal supervision
- Supervise program implementation, monitoring the state of work, respecting times and costs, evaluating possible issues, recovery plans and mitigation actions
- Report on the State of Work vs. the established project GANTT in timely manner detecting issues and evaluating possible re-planning of activities
- Assist with development, tracking and reporting of key quality performance indicators
- Prepare quality documents for submission for NCQA accreditation and regulatory surveys, including ensuring documents meet requirements
8
Experience For QZ Data Quality Program Manager Resume
- Manages and leads initiatives involving multiple functions and project teams to drive process improvement for a product or service offering
- Assist with development, tracking, and reporting of key quality performance indicators
- Knowledge of advanced sampling methodologies and their role in ensuring quality measurement
- Establishment and maintenance of metrics reporting, monitoring, business/management reviews, and project management (internal and vendor focused)
- Assists Quality Director with assigned tasks including budgetary control and key meeting preparations
9
Experience For Cx-quality Program Manager Resume
- Assist with building testing requirements for CI/CD pipelines
- Support the Group Quality Direction in steering and managing the “Ferrero Quality Project”
- Leads the development and review of patient care policies and nursing and practice standards associated with projects for the service line
- Partners with site management to lead quality initiatives that develop and maintain a high performing, scalable, and compliant Quality System
- Provides expertise and guidance to the organization in interpreting government regulations, agency guidelines, and internal policies to assure compliance
10
Experience For Quality Program Manager Instant Ink Resume
- Provides consulting for implementation of local and corporate Quality System requirements
- Drive resolution of customer reported and internal quality issues, leading the team in the problem resolution process
- Assist with development, implementation and management of key quality program documents, including program description, work plan, and evaluation
- Collect and organize documentation for ongoing program needs
- Assist with meeting department and BSC corporate quality goals
- Challenge, manage, and motivate staff to be responsive to performance expectations in a rapidly changing work environment
- Support the development, implementation, and management of key quality program documents, including program description, work plan, and evaluation
List of Typical Skills For a Quality Program Manager Resume
1
Skills For CS PS Quality Program Manager Resume
- Creative thinker with sound business judgment. Good negotiation and reasoning skills
- Strong technical problem solving experience
- Total Experience of 10 ~ 12 years of which at least 6 years in Quality function in a back office operations set up – Manufacturing experience welcome
- Presentation skills. Verbal ability
- Using empirical analysis, modeling and testing methodologies to validate compliance with quality standards
- Exciting opportunity for experienced Business Process Services (BPS) quality project leads with exposure to F&A processes
- Experience in developing reports, working with large data sets and making data - driven analytical decisions
- Demonstrated excellence in communications, developing and cultivating teams and employees
- Knowledge of the auditing process and experience conducting audits
2
Skills For Global Quality Program Manager Resume
- Proven results from implementing programs to improve quality and operational excellence
- Thrive in a complex environment with multiple stakeholders and conflicting priorities
- Change management experience in the development of training and communication plans that ensure and foster adoption and buy-in
- Strong facilitation and influencing abilities
- Interpersonal effectiveness - People (Facilitative and influencing) Management
- Experience building relationships with customers, regulators, and certification bodies
- Insightful and intuitive understanding of strategies for effective facilitation of communication among groups
- Skill at establishing relationships and influence
- Experience and comfort in dealing with ambiguity
3
Skills For Water Quality Program Manager Resume
- Skill at building relationships and influence
- Strong in process mapping, data analysis and use of Quality tools
- Experience of 9+ years focusing areas like Product Quality, Process Quality, Process Improvements, Program Management &TCE
- Experience with large scope process improvement efforts; building teams and alliances across functions within an organization
- Establish a strong coaching relationship with your team members to inspire and drive high performance
- Experience with 6-Sigma and Lean analytical tools and methodologies such as: DMAIC (Define, Measure, Analyze, Improve, Control) methodology
- Experience with Supplier Development
- Previous experience with HV Batteries Programs
- Previous experience with electronics and controls, power management systems
4
Skills For GMP Quality Program Manager Resume
- Bending, kneeling, stooping, squatting and reaching
- Bending, kneeling, reaching and stooping
- Evaluating forms of empirical and root-cause analysis, modeling and testing methodologies to identify areas for process improvement
- Building relationships with sales leaders, and building custom monitoring solutions
- Working in a team of black belts, on BPS process improvement and transformation opportunities
- Understanding of industry and internal quality standards and methodologies
- Learning about the ZG sales process and provide feedback and recommendations to sales professionals
- Identifying opportunities for processes efficacies, and technology improvements
5
Skills For Senior Quality Program Manager Resume
- Understanding of statistical process control and Process control systems
- Engineering & Operations QA
- Collaborates with staff educators in developing and supporting clinical nursing practice and innovation in the care of trauma and burn patients
- Supply Chain including Sourcing, Procurement, Planning
- Problem solving and system thinking
6
Skills For Stars Quality Program Manager Resume
- Proficiency in Back-End testing and developing SQL/PL SQL queries to interact with databases
- Leads the coordination and facilitation of performance improvement data collection, analysis, trending and benchmarking of data and outcomes
- Data analysis capabilities such as: Trending
- Applied knowledge using risk assessment tools
- Participate in all meetings and committees with ongoing quality initiatives (PIOC, PSCQ, etc.)
7
Skills For Quality Program Manager New Product Risk Management & Reliability Resume
- Engage in creative solution driven problem solving
- Engage in creative solution-driven problem solving
- Participate supplier selection per SE process and audit the suppliers to ensure the suppliers meeting the required quality level
- Review the contract with the suppliers and ensure the RMA & service terms are executable. And claiming the payback from the customer per the contracts
- Provide best practices and knowledge sharing to Team
8
Skills For QZ Data Quality Program Manager Resume
- Track record of successfully working with third-party vendors
- Clinical supply management / forecasting
- Direct comparator / reference product sourcing
- Specialty handling (high potent/cytotoxic and controlled substances)
- Semiconductor Industry - understanding of Fab processes and flow
- Completed training and certification as Six Sigma Green Belt
- Knowledge of working within Frozen Foods
- Act as a change agent for incorporating best practice methods
9
Skills For Cx-quality Program Manager Resume
- Clear understanding of software and hardware development
- Versed in Program Management best practices: role and responsibility definition, work breakdown structures, project tracking, etc
- Uderstand & share Star’s ways of working, requirements and expectations
- Deep understanding of quality landscape, quality program design, implementation and delivery methods and processes
- Conduct yearly performance reviews and manage ongoing development plans with members of your team
- Provide leadership and oversight to multiple quality programs both directly and indirectly
- Create and deploy a training curriculum focused on delivering a high performing quality program associates, educating them about process flow and system procedures
10
Skills For Quality Program Manager Instant Ink Resume
- Design and maintain a process controls including status reporting mechanism that can be used by senior management to ensure that programs are delivering high value and providing process and program efficiencies
- Identify and substantiate areas and approaches for process improvement and re-engineering, including consolidated management-level view of process improvement opportunities health status
- Empower and coach operations leaders to use the quality data in developing their associates and achieving new levels of quality performance
- Partner with other Resolution Team functions to share insights and information
- Domestic and international
- Make persuasive, data-driven arguments
List of Typical Responsibilities For a Quality Program Manager Resume
1
Responsibilities For CS PS Quality Program Manager Resume
- Proven experience in project/program management
- Demonstrated experience and proficiency in change management
- Identify the root causes of quality issues and work with the team to effectively implement corrective actions
- Operates within the constraints of limited human and financial resources and changing priorities
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements
2
Responsibilities For Global Quality Program Manager Resume
- Developing and maintaining strong relationships with regional product advisory contacts to ensure efficiency and to help drive ongoing operational improvements
- Experience in developing reports, working with large data sets and making data-driven analytical decisions
- Insightful and intuitive understanding of strategies for effective communication and technical problem solving with consumer population
- PMP Certification highly desired and 5+ years’ experience in directly managing Customer Service functions
- Substantial experience leading a Quality function
- Skilled at relationship building
3
Responsibilities For Water Quality Program Manager Resume
- Experience with problem-solving tools and processes
- Collaborate and communicate on a regular basis with vendors to improve quality assurance processes and calibrate and validate audit results
- Coordinate and calibrate QA procedures and validation results across internal and external efforts to optimize quality
- Quality management experience required
- Guarantee the Projects guidelines alignment with the business priorities & objectives
- Experience in Program/Project Management
- Previous experiences in Quality Department and/or Operations
4
Responsibilities For GMP Quality Program Manager Resume
- Previous experience in a Multinational Food Industry and Change Management
- Experience required
- STARs / HEIDs experience in healthcare
- Experience with the pharmaceutical drug development process
- Working field issues tracking & failure analysis with suppliers
- Drafting, managing reviews for, finalizing and publishing product advisories
- Reporting and escalating issues with systems related to advisories (e.g. iMPACT, Concentra)
- Managing queues for product advisory requests
5
Responsibilities For Senior Quality Program Manager Resume
- Tracking field quality performance & issues of the products and continuous improvements
- Familiarity with basic auditing techniques/processes
- Ensures proper job classification of employees, sets employee goals and objectives, manages and evaluates performance to plan on a reoccurring basis
- Monitors organizational financial metrics to support budgetary planning and to determine appropriate corrective action
- Exercise independent judgment when developing workplans, analyses, and communications
- Ensure robust reporting mechanisms are in place to track vendor and internal quality
- Ensure KPIs are properly measured and audit sampling methodologies are optimized to ensure both accuracy and efficiency of the quality program
- Adheres to Abbvie corporate, divisional and departmental Operating Procedures and guidelines
- Ensure code coverage of automated testing is adequate for the risk of the application
6
Responsibilities For Stars Quality Program Manager Resume
- Provide guidance, support, and coaching for Quality Analysts at all locations
- Ensure through planned and ad-hoc inspection and auditing that SDLC processes are upheld
- MSc in Food Quality, Engineering, in related fields with a technical focus
- Has bias for action while managing risk
- Passion for improving population health management
- Day to day technical supplier quality management for DRAM and CPU’s
7
Responsibilities For Quality Program Manager New Product Risk Management & Reliability Resume
- Lead the HERE SOP & Policies cross-functional committee formed with representatives from Legal, HR, Security, Quality and Communications
- Improve and automate the Process to guide business units on the steps required to create, maintain or remove policies, SOPs and process documentation
- Streamline the number of global policies and SOPs we have in our new organization, and provide feedback to the Business Groups whether the policy/SOP is in scope or out of scope, incorporated into another policy/SOP, Timing/urgency, whether or not LT or HERE International BV Management board (HMB) or Works Council approval is required etc
- BS in Chemical Engineering, Chemistry, or similar technical discipline
- Creative self-starter with an ability to devise solutions and drive consensus for complex problems
- Local, single point contact for Star’s Quality teams
- Participate and lead cross functional project teams to monitor and improve performance of AIR/NMU/RR/NFF and Re-Service rates
- Project management for the risk management and reliability aspects of one or more New Product Introduction (NPI) projects
8
Responsibilities For QZ Data Quality Program Manager Resume
- Project Management of initiatives to improve the quality and consistency of risk management and reliability business processes and work product
- Other projects as specified by the business
- Design Quality (hardware, consumables)
- Global Services and Support
- Works closely with the Nursing Director of the Trauma/Burn Program to identify and develop programs to address opportunities for improvement, assessing clinical care, providing ongoing resource/education for process improvement, monitor and facilitate compliance with pertinent regulatory standards
- Is the content expert on improvement methodologies related to the Trauma/Burn patient population and imparts knowledge of improvement process to team leaders and the team
- Develops the analytic and measurement strategy for all assigned projects including the identification of key metrics necessary for identifying the impact of change on processes of care to ensure ongoing success with improvement strategies
9
Responsibilities For Cx-quality Program Manager Resume
- Hires, trains and supervises the trauma data coordinators to support datasets specific to the Trauma and Burn Registries, as well as future related datasets. The spectrum of the activities includes data collection, validation, inputting outcomes and complications
- Fosters clinical inquiry that includes journal article reviews; presentations; and the development of Evidence-based or Clinical practice guidelines for the trauma and burn patient populations
- Expertise on Product issue management skills and engagement strategy
- Acquires and maintains a current knowledge of the evidence-based practice for discrete populations, such as trauma and burn
- Regularly attends the Trauma Performance Improvement and Patient Safety Committee, as well as preparation of confidential cases for Trauma and Burn Peer Review Committees
- Experience with deployment and manageability tools and solutions
- Prepare Quality Reports by collecting, analyzing, and summarizing information and trends
- Regularly attends relevant Trauma Services meetings to provide recommendations based on data collection and professional input
10
Responsibilities For Quality Program Manager Instant Ink Resume
- Provide strategic direction and guidance for the architecture, governance, and measurement of the Pain Therapies Quality System
- Collaborates with Subject Matter Experts to develop clear objectives for education packages that improve competency, and are designed with high quality for comprehension and retention
- Experience in Computer hardware, core commodity technology, BIOS-related diagnosis, notebook technology expertise
- Supports external and internal audits
- Assesses new water supply source data to ensure quality and regulatory compliance and identifies/recommends appropriate treatment technologies for removal of
- Drive strategic programs/projects to enable quality improvements and AIR reduction in CPS
- Partner with Leaders to strategize and operationalize Consumer PS quality growth
- Drive turn-key conversations with GBU/RBU related to Consumer Notebook and Desktop hardware / technology / products for continuous quality growth
- Collaborate with key country teams across Asia Pacific & Japan to support their product quality requirements
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