Rep-customer Service Rep Resume Sample
Jake Corwin
24399 Cristina Grove,
Dallas,
TX
+1 (555) 158 4927
Work Experience
Customer Service Rep Lead
09/2015
-
PRESENT
Dallas, TX
- Assist Leasing Specialist’s in tracking and posting any advanced payments received and ensuring credits are done to the customer’s account to reflect proper balance
- Effectively resolves escalated issues
- Identifies service problems and conducts root cause analysis
- Company Match on 401k
- Employee Purchase Discount
- Respond to all customer inquiries primarily via phone calls and email
- Identify customer needs and provide solutions
- Assist Account Coordinators with order entry and other tasks as needed
Customer Service Rep Assoc
08/2009
-
04/2015
Phoenix, AZ
- Excellent customer service skills with a pleasant and professional manner
- Proficiency required in handling and balancing cash
- Manage multiple tasks accurately
- Take initiative to address and resolve problems
- Prioritize work and meet competing deadlines
- P.m. to 9:00 p.m. M-F
- ORDER ENTRY INTO ERP SYSTEM
Tier Customer Service Rep
01/2006
-
03/2009
Los Angeles, CA
- Process changes to existing policies as well as processing duplicate statements
- Manage all customer interactions via inbound phone, email, fax and written correspondence; capturing customer’s information
- Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions
- Provide superior client experience by demonstrating the protocols for CSR’s with clients:-
- Process client’s transactions quickly and accurately without the client having to go to anyone else
- Initial dispute requests
- Transfer of transactions
- Process charge copy requests
- Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capturing customer’s information
Education
California State University Channel Islands
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills and time-management skills
- Utilizing time management and leadership skills, this role is responsible for insuring a focus on priorities and gaining efficiencies
- Basic mathematical skills; Ability to operate a 10-key adding machine Working Conditions
- Strong attention to detail and high level of quality orientation including formal presentation skills
- Excellent computer skills including advanced Excel
- 6-12 months experience in banking or cash management Skills and Knowledge Required
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
How to write Rep-customer Service Rep Resume
Rep-customer Service Rep role is responsible for customer, microsoft, research, payroll, mainframe, retail, finance, training, security, compensation.
To write great resume for rep-customer service rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Rep-customer Service Rep Resume
The section contact information is important in your rep-customer service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Rep-customer Service Rep Resume
The section work experience is an essential part of your rep-customer service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous rep-customer service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rep-customer service rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Rep-customer Service Rep resume experience can include:
- Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrate strong research skills
- Strong social skills with ability to effectively handle multiple priorities
- Excellent social skills with ability to positively influence others
- Excellent oral and written communication and human relations skills required
- Demonstrated experience working independently with limited direction / guidance
- History of making good decisions and common sense. Skilled in fair and impartial judgment
Education on a Rep-customer Service Rep Resume
Make sure to make education a priority on your rep-customer service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rep-customer service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Rep-customer Service Rep Resume
When listing skills on your rep-customer service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical rep-customer service rep skills:
- Strong work ethic and demonstrates excellent record of attendance and punctuality
- Solid internet navigational skills are needed
- EXCELLENT WRITTEN SKILLS, INCLUDING SPELLING AND GRAMMAR
- Demonstrates problem-solving skills and the ability to recognize opportunities for improvement and take appropriate action when necessary
- Influences advocates to use resources and experience to identify information necessary to resolve customer issues and build their knowledge and skills
- Demonstrated experience analyzing and resolving customer problems
List of Typical Experience For a Rep-customer Service Rep Resume
1
Experience For Customer Service Rep Assoc Resume
- Communicates effectively with other departments to coordinate the delivery of service
- Experience in working with health care professionals
- One or more years of customer service experience in Cigna’s Call Center
- Demonstrated ability to service customers across all call platforms as required by business need
- Prepare and send prior authorizations as required by the patient’s insurance(s)
- Maintain up-to-date Customer Support Agent skill set
- Educating on disease management and healthy living programs by personalizing it to the customer’s medical condition and health improvement goals
- Installing, configuration and management of highly complex applications would be highly desirable
- Participate in interviewing, hiring, orientation and training process for new staff
2
Experience For Customer Service Rep Lead Resume
- Responds to incoming phone calls in a prompt, pleasant and professional manner utilizing LMCHP’s phone etiquette
- Elevate more complex customer facing issues to management and identify areas of opportunity
- Run and work the Billing Hold Report weekly
- Assists in responding to patient and third party inquiries received by phone or mail
- Provides customers with transaction receipts and maintains accurate accounting of daily activities
- Performs billing and collection procedures for patient accounts
- Works with management and marketing to schedule and work Care A Van health events
- Responsible for call monitoring and quality audits
- Handle incoming telephone calls from patrons and Transit Operators
3
Experience For Customer Service Rep Senior Resume
- Assist CSRs with troubleshooting cardholder inquiries and requests
- Ensure 100% accuracy in processing orders
- Maintain and update member records relating to treatment referrals and authorisations
- Ensure that all operating procedures and regulations are followed in line the policy terms and conditions
- Documents all incoming calls in Facets phone log
- Documents all incoming records and itemized bills in Facets log
4
Experience For Temporary Customer Service Rep Resume
- Interprets provider contracts, agreements, policies and procedures pertaining to benefit structures and administrative processes
- Procedure code and diagnosis coding knowledge required
- Answer incoming phone calls from customers and prospective members
- Ask appropriate questions and listen actively to identify specific needs while documenting required information in the computer system
- Adherence to performance metrics, including service levels, throughput, time to resolution and quality
5
Experience For Tier Customer Service Rep Resume
- Possess product and policy knowledge to assist customers with their ordering and product inquires
- Act as a liaison between surgeon’s office and surgery center
- Capable of interpreting a customer’s requests and needs, redirecting calls to the appropriate area of the bank when necessary (i.e. for TCFMC or Commercial loans)
- The position is also responsible for leading the team by acting as a role model in performance and conduct, representing the team and department as a subject matter expert on products, platforms, and company systems, procedures, and resources, and coaching associates to improve performance in efficiency and quality
- Other responsibilities include promoting teamwork to ensure cross-functional support required to meet platform department goals, reporting on associate performance and conduct, maintaining service levels by providing customer service production support, and support new hire training and act as a mentor to new associates
- Actively listens to customers, probes for clarification, and provides coverage determination and/or appeals guidance based upon customer’s individual needs
- Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capture customers’ information
- Respond directly to high level patient and/or referring physician office inquiries related to insurance, authorizations, and documentation to ensure efficient and effective delivery of patient care
- Gather and verify patient demographics, insurance and authorizations, referring and/or primary care physician information and other pertinent information, as appropriate in order to update and maintain patient management systems
6
Experience For Customer Service Rep, Associate Resume
- Actively listens to customers, probes for clarification, and provides coverage determination guidance based upon customer’s individual needs
- Track and send collection letters on behalf of Parking Customer Services. Frequent contact (calls/emails) with customers who have a balance due or who need to turn in their parking permit
- Maintain accurate records: applying debts on account, recording collection letters sent, documenting all follow up with customers who have outstanding debts, etc
- Special projects as assigned (data analysis, running reports, communicates with customers on parking concerns, etc.)
- Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
- Represent Logistics, Transportation & Parking in meetings and events on campus
- Offers alternative solutions where appropriate with the objective of retaining customers- business
7
Experience For Seasonal Customer Service Rep Resume
- Identifies and escalates emerging product or customer dissatisfaction issues
- Performs checks of the payroll discrepancy file and the University termination file against internal records for accuracy
- Move and transport 25 pounds
- Professional interaction with customers and business partners both internal and external
- Capacity to retain and utilize information, facts, policies, procedures, resources and codes to ensure accurate and efficient responses
- Flexibility to support extended hours as determined by business needs in order to meet customer expectations
- Participation in team and general Call Service meetings to support organizational goals
- Determine patient’s eligibility, coverage and insurance limitations
- Create ADMC and ABN’s as needed
8
Experience For Customer Service Rep-english Resume
- Follow up on outstanding Prescriptions, Letters of Medical Necessity, Face to Face, Physician Notes and all paperwork needed to process the order, as determined by the patients’ insurance(s)
- Verify all HCPC codes and related modifiers for billing purposes
- Ensure all documentation is received, complete and correct and within the set timelines
- Ensure all insurance guidelines have been met
- Prepare Estimate of Cost sheet per departmental guidelines
- Files, retrieves and delivers health care information to and from patient areas
- Accepts payments in the form of cash, checks, or money orders, and calculates change as needed
9
Experience For Customer Service Rep.\peat\time-scarborough Resume
- Functions as liaison to administrative business office. Assumes site responsibilities in site managers/administrators absence
- Functions as liaison to administrative business office
- Assumes site responsibilities in site managers/administrators absence
- Provide Team leader feedback on team and individual performance
- Identify escalated cases and develop a plan to address key issues. Take ownership of tasks or inquires until needed support or information has been provided
- Respond to customer inquiries and deliver on commitments
10
Experience For Customer Service Rep Ii Ssc Resume
- Supports and drives process improvement to enhance accuracy outcomes
- Accepts accountability for the team’s overall quality results
- Takes necessary actions to prevent call-backs or extended hold times
- Provide leadership and guidance to a production based team
- Meet and exceed internal partner and external customer expectations
- Critical thinker and decision-maker
- Teach, educate and coach others through a variety of call complexities
List of Typical Skills For a Rep-customer Service Rep Resume
1
Skills For Customer Service Rep Assoc Resume
- Sound solving skills and ability to solve customer issues in an efficient and courteous manner
- Strong commitment, drive and motivation to provide excellent customer service
- Detail oriented and able to accurately input and effectively manage data
- Superior follow-up and cross functional skills
- Communicate clearly and effectively with all levels within an organization
- One year customer service experience and/or one year call center experience
- Ensure people and projects are managed effectively and efficiently
2
Skills For Customer Service Rep Lead Resume
- Use technical skills and resources to ensure accuracy of final call resolution
- Process improvement skills, with the ability to assess trends, processes, and barriers to drive positive outcomes for call resolution
- Customer service experience analyzing and solving customer problems required
- Experience in driving better business results by providing exceptional communications and support
- Demonstrates flexibility when faced with changing job conditions
- UI claims taking experience
- Experience using copiers, printers, scanners, calculators, and fax machines
3
Skills For Customer Service Rep Senior Resume
- Good working knowledge of medical terminology
- One (1) year of experience in a position involving public contact is required
- Two (2) years of experience in a position involving public contact is required
- Provide a WOW customer experience
- Finds a good balance between quality and quantity
- Demonstrates the ability to report to work on time, at the beginning of each shift and work until the end of each work shift
- Demonstrates flexibility with regards to work hours/shifts in support of business needs for phone coverage
- Demonstrates a complete working knowledge of the Intake system and its function
- Demonstrated proficiency using PC software and high level capacity to multitask independently and use a computer
4
Skills For Temporary Customer Service Rep Resume
- Significant preference given to candidates with advanced experience using the T2 and/or McGann system
- Operates a variety of office equipment such as copy and fax machines, personal computers, software, ACD phones, printers, etc
- Able to multi-task and self-prioritize work load
- Able to adapt and prioritize work to support our customers
- Experience in Complex Rehabilitation reimbursement/insurance coverage is desired
- Strong data entry and proficient use of multiple applications simultaneously
5
Skills For Tier Customer Service Rep Resume
- Experience in customer service, call center environment required
- Experience with Microsoft Office Suite (Outlook, Excel, Word)
- 6 months-2 years customer service experience is required
- Proficiency with Word and Excel, as well as experience with data entry
- Basic skill in Excel and MS Word
- Email to Chat experience
- Experience in a customer service environment
- Telephone/customer service experience
- Drive continuous process improvements and balance multiple priorities
6
Skills For Customer Service Rep, Associate Resume
- Receiving requests by telephone, mail regarding insurance claims/policies
- Providing quality advice and information to customers and colleagues regarding their health benefits
- Understanding of the settlement process for internationally traded securities
- Finding an in-network primary care or specialist doctor in a geographical area or specialty
- Working knowledge of C10, Salesforce, EPIC and Windchill systems is desired
- Occasional lifting and carrying of 25 pounds and frequent walking, bending, squatting, twisting and standing involved
- Obtains client information by answering telephone calls; interviewing clients; verifying information
7
Skills For Seasonal Customer Service Rep Resume
- Becomes familiar with and utilizes computerized systems for tracking, information gathering and/or troubleshooting
- Manually balances tracking ledger by counting currency and totaling checks and money orders
- Accuracy in relaying information concerning benefits according to specified benefit plan design and accurately document content of the call
- Assist with coaching, training and mentoring of CSRs
- Take personal ownership for meeting/exceeding all production and quality standards
- Up to a 12-weeks training with no time off during that time frame
8
Skills For Customer Service Rep-english Resume
- Provide exceptional service to internal/external customers by showing diplomacy and tact and educating the customer
- Use online (internal and external) resources to handle calls while meeting Cigna-HealthSpring guidelines and maintain a 90% call quality score
- Committed to meeting and exceeding the expectations of internal and external customers
- Provide training for new and existing employees in CRT authorization procedures
- Uploads payments into accounting system when manual balancing is complete
- Serve as a liaison to Revenue Cycle billing staff for assistance resolving reimbursement matters
- Actual working space is limited
- PEOPLE are caring and friendly
- Utilize/leverage the full product suite for personal markets including Roytrin and other asset management products
9
Skills For Customer Service Rep.\peat\time-scarborough Resume
- Acquire new clients through referrals of existing clients
- Active listener – the ability to offer options while providing confident responses
- Problem solver – the ability to understand issues and enjoy solving them
- No travel required Additional information about working conditions
- Utilize dual monitors and multiple computer applications including, but not limited to, Microsoft Office
- Capacity to work in a high volume call center environment while meeting required quality standards and metrics
- Customer service ethics, extroverted – comfort w/interacting with strangers, advocates for the customers, persuasive
- The ability to be on-site and present the entire training period
10
Skills For Customer Service Rep Ii Ssc Resume
- Have the ability to sit/stand in a cubicle utilizing a computer and phone for the duration of their daily shift
- Proficient with using Internet Explorer, Word, Excel, Microsoft Lync, and other internet based systems
- High level of one of the following languages: Polish, Russian, French, Japanese, German, Italian OR Hungarian
- PEOPLEare caring and friendly
- Desire to meet or exceed goals associated with Average Handle Time, Schedule Adherence and Quality; while using efficient and appropriate work practices
- Meet or exceed established goals for both the Inbound Call Monitoring Audits and surveys
- Run the confirmed orders billing log report daily
List of Typical Responsibilities For a Rep-customer Service Rep Resume
1
Responsibilities For Customer Service Rep Assoc Resume
- Perform work activities requiring negotiating, instructing, persuading or speaking with fellow team members
- Work in high stress environment; handling stress in a professional manner and without disruption to the operation, employees, or customers
- Keep records and filing up to date
- Handle escalations from CSRs
- Manage and support Call Center processes and procedures
- Manage and adhere to Contractual Service Requirement
2
Responsibilities For Customer Service Rep Lead Resume
- Accuracy of authorisation referral and comments captured
- Identify potential process improvements and make recommendations to Team Manager
- Carry out any adhoc tasks as required to meet the business needs
- Verify prescriptions, LMNs, Face to Face encounters and physician notes are received and complete within the set payer timelines for the authorization submittals. Validate accuracy of private pay assignments including distribution of ABNs, waivers and financial agreements as required by the patient’s insurance(s)
- Handle complex orders and assist with prior authorization issues including improper denials. Work with leadership and payer contacts to resolve processing delays
3
Responsibilities For Customer Service Rep Senior Resume
- Ensure order confirmations are complete with first time quality. Verify all HCPC codes and related modifiers for billing purposes. Manage and monitor Billing Hold and OMM compliance reports to ensure order processing and billing timelines are met per department and payor guidelines. Work and/or distribute frontend edits to CSR
- Updates and maintains the PM&R spreadsheet, and reconciles monthly with finance department
- Attend and participate in leadership, compliance and Joint Commission meetings as needed
- Generates and analyzes various reports and chart audits. Conducts reviews and audits on a monthly, quarterly and annual basis
- Interprets and applies organization policy. Recommends changes in procedures and guidelines. Assist leadership in development and implementation of policy and guidelines
4
Responsibilities For Temporary Customer Service Rep Resume
- Collect, develop and analyze various data, reports and metrics
- Serves as a resource to staff and others outside of the department
- Complies with all University of Michigan and departmental standards and expectations
- Supports the department’s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes at Home Care Services
- Manual dexterity to perform required activity proficiently and safely
- Sit for an extended period of time; greater than four hours
- Assists with inquiries from Expedia’s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Better Business Bureaus and Attorneys General. Represent Expedia with the upmost professional and positive manner
5
Responsibilities For Tier Customer Service Rep Resume
- Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and craft appropriate resolutions, while retaining ownership of the issue
- Regular on-site attendance required. While operating in Service, have ability to periodically remain after shift ends to ensure all calls are answered
- Handles queues for areas of responsibility to ensure response time goals are met
- Research and analyze data from various sources related to customer and supplier issues
- Manages resources to ensure established service levels are met regularly
6
Responsibilities For Customer Service Rep, Associate Resume
- Access, research, and analyze to resolve root cause of customer concerns
- Great teammate within department, company and network
- Provides claims status to providers
- Requests review of claim by Adjuster if further research is required
- Assists providers, members, and Insurance Representatives with questions and concerns
- Meets and/or exceed all established production and quality standards
7
Responsibilities For Seasonal Customer Service Rep Resume
- Adheres to LMCHP’s Service of Excellence Program
- Provides follow-up to requests for information and/or service in a timely manner
- Demonstrated ability to quickly build rapport and respond to customers in a compassionate and friendly manner by identifying and exceeding customer expectations
- Communicate with Sales agents to accommodate and schedule scope of appointment in as quickly a manner as possible
- Help Sales Agents in administrative matters as appropriate
8
Responsibilities For Customer Service Rep-english Resume
- Shifts are between 10am-8PM on the weekdays. Weekend hours are 7AM-3:30PM
- Responsive to management’s requests and suggestions; takes direction
- Forklift Operator Certification required
- Proficient in MS Office (specifically Word and Excel)
- Significant preference given to candidates with knowledge of the University of Michigan parking and transit system (knowledge of bus routes, parking lot fill times, etc.)
- Strong knowledge/functional use of Excel (formulas, macros, etc.)
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook); high level capacity to multitask independently and on a computer (dual monitors)
- Perform in a high volume, fast paced, customer focused production environment
9
Responsibilities For Customer Service Rep.\peat\time-scarborough Resume
- Customer Focused – a genuine desire to help people
- Type 45 words per minute with minimal errors
- Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer
- Security background check conducted on final candidates
- Workstation is a teller window with direct face to face customer interaction
10
Responsibilities For Customer Service Rep Ii Ssc Resume
- Locate and interpret complex information from multiple applications
- Holidays and weekends are required based on business need
- Perform in a high volume, fast paced environment
- Handle high end customers in a professional manner
- A compassionate attitude with a desire to help people
- Identify and use available resources
- Communication management in day to day queries of our clients and insurers through different channels (phone, letter, fax, e-mail)
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