Representative, Service Resume Sample
Leta Streich
17904 Heathcote Springs,
Boston,
MA
+1 (555) 274 2243
Work Experience
Service Representative Operations Manager
01/2016
-
PRESENT
Chicago, IL
- Of Time – Processing/Closing
- Strong PC skills including spreadsheet and database manipulation required
- Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/Internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required
- Answering and screening heavy telephone calls
- Collects all pertinent information to schedule Non-Invasive/Invasive procedures
- Initiates correspondence when necessary
- Types any correspondence and departmental minutes when necessary
Access Service Representative
06/2010
-
10/2015
Chicago, IL
- Strong understanding of insurance and ability to analyze and understand income tax applications
- Flexibility in scheduling daily activities
- Maintains a broad knowledge base of the securities industry and technology systems
- Utilize risk management procedures to quickly assess and take action to minimize customer and firm risk
- We treat every transaction like it was our family member buying a home - this can be the most expensive financial transaction of a person's life and we are going to make the experience as smooth as possible for EVERYONE
- Strong attention to detail and the ability to multi task
- Obtains and accurately records patient demographic and insurance information in the hospital’s registration system and in PAI to facilitate appropriate billing for multiple units
- Experience in a helpdesk environment w/ticketing system - preferably in a SaaS/technology company
- Upporting Windows OS/Microsoft Office products, AV software and VPN clients
System Service Representative Internship
08/2005
-
01/2010
Houston, TX
- Proficient in Eagle registration, Dental EMR preferably (Dentrix Enterprise), Dexis Digital Radiography and Cerner scheduling
- All teller functions such as
- Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions
- Training Starts 03/28/16
- Researches and responds to contract owners' inquiries regarding their annuity contract by telephone, FAX, e-mail and written correspondence
- Cross checks other team members work for accuracy and completeness
- Demonstrated knowledge of annuity contracts and income tax applications
Education
George Fox University - Portland Center
2001 - 2005
School's Degree in Business
Professional Skills
- Strong communication skills, technical skills (email / smartphone), written communication skills and people skills are required
- Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.#LI-AY1
- Strong active listening skills and excellent phone etiquette
- Demonstrated experience in providing excellent customer service in a service centre or frontline service environment
- Strong customer service skills with a desire to Put Patients First
- KSC Experience in patient registration, appointment scheduling, medical billing, or charge entry/capture experience and knowledge of managed care
- Strong experience in delivering day to day IT services, either through a vendor delivery model or an in-house model
How to write Representative, Service Resume
Representative, Service role is responsible for insurance, customer, microsoft, typing, auditing, medical, excel, trading, training, sox.
To write great resume for representative, service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Representative, Service Resume
The section contact information is important in your representative, service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Representative, Service Resume
The section work experience is an essential part of your representative, service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative, service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative, service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Representative, Service resume experience can include:
- A self-starter with strong organizational and communication skills
- Great ability to communicate well effectively with non-technical staff on technical matters
- Proficient with Typing Skills of 35-40 words per minute
- 2-Years customer service experience, or 1-year call center experience, or equivalent combination
- Capacity to learn new skills and knowledge on an independent level to enhance personal development and achieve career goals
- Provenexperience with ITIL V3 framework and fundamentals
Education on a Representative, Service Resume
Make sure to make education a priority on your representative, service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative, service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Representative, Service Resume
When listing skills on your representative, service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical representative, service skills:
- Excellent problem solving skills with the ability to communicate with our clients in non-technical terms
- Excellent communication (written and orally) and interpersonal skills via telephone or in person
- Excellent customer service skills and the ability to remain professional in difficult situations
- One year experience in the Sharp Admitting Department or equivalent setting with demonstrated above-standard performance in patient
- Strongexperience in delivering day to day IT services, either through a vendordelivery model or an in-house model
- Previous call center experience and/or financial experience is helpful
List of Typical Experience For a Representative, Service Resume
1
Experience For Access Service Representative Resume
- Strong computer skills - ability to utilise a number of computer systems
- Exceptional communication skills - ability to read and adapt to different scenarios
- Experience working with Mac products and systems
- Customer service experience - dealing with customers in a fast paced environment
- Strong working knowledge of insurance guidelines and basic Utilization Review requirements
- Previous experience in securing authorizations from the Health Plan and Case Managers directly
- Skilled in discussing personal and financial matters with patients and/or their representatives
- Strong understanding of Sun Life’s secure site and mobile app capabilities
2
Experience For IT Service Representative Resume
- A combined sales and service role but with a strong lean toward the service side of the business
- A valid MA driver’s license
- Experience required or education equivalency
- A valid Driver's license is required as well as a personal working vehicle (Insurance is provided by employee)
- Experience with Nexus would be an asset
- Opera and patron management system experience
- Working closely to support the Mortgage Consultants diaries ensuring that Customers are seen at a time that is most convenient for them
3
Experience For Branch Service Representative Resume
- Willing to work 8:30-4:30, 9-5 or 10-6 shifts (with overtime as needed)
- Registering patients directly into system with all required information accurately and in a timely fashion
- Working knowledge and ability in Microsoft Office (i.e. Word, Excel, PowerPoint and Access)
- Working knowledge of IDX
- The ability to multi-task, working proficiently while, searching information, reading, typing, and quickly picking up new technology
- Responsible for scheduling appointments for all Outpatient Services as well as notifying and rescheduling patients appointments when clinics are cancelled
- Analyze customer accounts when preparing for bulk advisory account portfolio rebalance events and trading accounts on the specific rebalance dates
- Responsible for providing customer service and assistance to walk-in customers while managing the front reception daily, as assigned
- Proficient using a computer, including web based programs and Microsoft Excel, Word, and PowerPoint
4
Experience For Title Service Representative Resume
- Confident in using shadowing tools
- Facilitate the resolution of any issues that come up at closing (fee issues tax questions etc) 70% of Time-Business Development/Sales/Marketing
- Shift/Schedule – PRN - 1,2,3 shift including holidays and weekends
- Obtains and accurately records patient demographic and insurance information in the hospital’s registration system and PAI to facilitate appropriate billing for multiple units
- Provide feedback to the Branch Service Manager for preparing Branch staff performance evaluations
- Comply with the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act) requirement and, where applicable, registration requirements
5
Experience For Securities Service Representative Resume
- Monitor 3 levels of advisory fee billing for customer accounts (inception, periodic and flow)
- Hold the FINRA Series 7 license or obtain within 3 months of receiving materials
- Provide direction to new customers by being responsive to their needs, inquiries and requests
- Participate in execution of local marketing development plan
- Answer all patients' request regarding their registration
- Admits patients to hospital and provides information regarding hospital regulations and policies (i.e. Patient Bill of Rights, Health Care Proxy etc.)
6
Experience For Policy Service Representative Resume
- High attention to detail - handling information with accuracy
- Basic computer functions including Revenue cycle applications
- Communicate/discuss personal and financial matters with patients and/or their representatives including physician staff
- Available to work every weekend, some evenings during the week, possible holidays as needed as well as overnight hours
- Basic understanding of relationships created by diverse customer and employee groups
- Working in a physician, hospital, or medical office environment
- Of Time-Business Development/Sales/Marketing
7
Experience For Global Trade Operations Service Representative Resume
- Meet with customers to analyze financial needs and maximize sales opportunities. Sell all bank products and assist with other service needs
- Meet customer expectations and achieve service quality standards. Oversee the sales referral process ensuring they meet customer financial needs and assist management in coaching, branch staff members
- Act in a lead role over the branch staff by planning work schedules, distributing and monitoring cash, investigating differences, assist in balancing daily proof and in handling more complex customer transactions. Train branch staff in new procedures
- Detail oriented and organized. Ability to prioritize and organize assignments and handle multiple tasks simultaneously
- Ensure and maintain compliance with Bank's established dress code. Adhere to Branch Appearance Policy
- Review title documents to determine if a correction is warranted and process necessary relocation
8
Experience For Digital Service Representative Resume
- Manages patient placement and bed board functions
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party payers (coordination of benefits, benefit coverage / limits, co-pay / deductible amounts, authorization, pre-certification and referral requirements etc
- Prepares charts, registration. forms, patient addressograph plates etc. Forwards required items to nursing unit / clinic / ancillary department
- Receive incoming calls from client representatives and customers, respond promptly and professionally
- Performs financial assessments and determines patient’s responsibility
- Advises patient of all financial obligations. Communicates balance amounts, deposits and point of service payments
9
Experience For Ambulatory Service Representative Resume
- Answers telephone, maintains files, sorts mail and keeps inventory of supplies
- Informs manager of all activities, needs and problems
- Assists with data collection
- Coordinates expiation documentation and manages patient valuables
- Receive requests to produce copies of account titles and/or contracts
10
Experience For Participant Service Representative Resume
- Receive requests to produce documentation for paid off accounts
- Use internal systems to receive and update various client requests
- Utilizes the PAI system to complete complex urgent worklists accounts
- Contacts insurers to verify benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts
- Input in Capacity and Performance management reporting providing Business Unit information and perspective
- Administers all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to policies and procedures
- Forwards required items to nursing unit / clinic / ancillary department
- Responsible for managing the relationships with the key vendors associated with business functions
- Responsiblefor managing the relationships with the key vendors associated with businessfunctions
List of Typical Skills For a Representative, Service Resume
1
Skills For Access Service Representative Resume
- 3-Effectively manage the risks associated with letters of credit transactions
- Two years experience in the following areas: business service, setting, collections, billing, account follow-up and admitting
- Previous experience in a Hospital Ambulatory setting
- A valid Driver's license is required as well as a personal working vehicle. (Insurance is provided by employee.)
- Demonstrated knowledge of implementing Service Levels for IT systems
2
Skills For IT Service Representative Resume
- Demonstratedknowledge of implementing Service Levels for IT systems
- Experience in banking and/or telephone customer service
- Experience in a medical setting
- Hospital experience required
- KSC medical office experience
- Direct face to face customer service experience
3
Skills For Branch Service Representative Resume
- Strong working knowledge of medical insurances, hospital billing and collections guidelines/criteria
- Experience in the Financial Services industry, including banking and business management
- Strong working knowledge of Medicare rules and CMS guidelines for transplant
- Experience in patient registration/billing
- Experience in Medial Patient billing/registration
- KSC CBO, Managed Care or Contact Center experience
4
Skills For Title Service Representative Resume
- Experience in the financial services industry that directly aligns with the specific responsibilities desirable
- Work experience required
- Hospital revenue cycle experience to include: admitting, pre billing, pre verification, or accounts receivable follow up
- Basic computer application experience. Basic utilization management
- Organized and prioritize work activities
- Understanding of Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations
- Establishing whether it is appropriate for us to take forward a Customer mortgage enquiry to application
- Working knowledge of IT systems in Cloud installations
- Being the first point of contact for Customers who wish to discuss their rate switch options
5
Skills For Securities Service Representative Resume
- Understanding of Transplant Regulations and UNOS requirements
- Frequent speaking, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
- 1-Perform letter of credit verifications including advising, payments and discounts within the bank’s authorized limits
- 4-Closely review transactions ensuring full compliance with regulations and Bank requirements
- Assist casino hosts, VIP, M life, Special Events, Box Office and other departments with information regarding casino guests
- Keeps abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property
- Wide exposure to banking systems and financial industry practices
- Wide exposureto banking systems and financial industry practices
6
Skills For Policy Service Representative Resume
- Knowledge and understanding of the business unit’s key products and services, processes and controls
- Able to maintain confidentiality of customer information
- Previous use of IDX and / or Allscripts
- Knowledge of Business Office procedures and Medical terminology / procedures
- Able to pass drug test and state, federal and criminal background check
- Available to work within the hours of 12:30 pm and 9:00 pm
7
Skills For Global Trade Operations Service Representative Resume
- The determination to go the extra mile for our customers everyday, to provide a truly individual and personal service
- 2-Ensure service level agreements are consistently met and that customer service is maintained at a high level
- 5- Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures
- 6- Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
- 7-Acquire and maintain a high level of competence and awareness in trade related matters
- 8- Investigate, resolve and make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries
- 9- Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities
- 10- Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes as required
8
Skills For Digital Service Representative Resume
- Demonstrate efficient and effective use of the processing systems
- Effectively manage the risks associated with letters of credit transactions
- Create a positive relationship in all interactions maintaining a professional and friendly manner and ensuring client satisfaction as a priority
- Perform letter of credit document verifications including advising, payments, and Supply Chain Finance transactions within the bank’s authorized limits
- Assist guests with booking and changing reservations and/ or reservation inquiries
- Closely review transactions ensuring full compliance with regulations and Bank requirements
9
Skills For Ambulatory Service Representative Resume
- Refer customers to appropriate channel for out of scope transactions
- Promote the adoption of digital services and educate users
- Develop and maintain a sound knowledge of information resources particularly in the digital space
- Ensure service level agreements are consistently met and that customer service is maintained at a high level
- Acquire and maintain a high level of competence and awareness in trade related matters
- Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities
- Provide exceptional customer service and experiences in all interactions
- Prepare and enter requisitions, bids, all types of purchase orders, and receipts in COMMBUYS, the Commonwealth’s electronic procurement system
- Book Casino hotel reservations, nightclub reservations, guest list and table reservations, golf reservations, Limousine reservations, cabana reservations, amenities, and other reservations as assigned
10
Skills For Participant Service Representative Resume
- 10+yr experience in IT across multi-disciplined large IT environments
- 3+yrs experience in IT Support and Service level management for large multi-disciplined IT environments
- Previous experience with large enterprise IT environments in support and service roles
- 3+yrsexperience in IT Support and Service level management for largemulti-disciplined IT environments
- Previousexperience with large enterprise IT environments in support and service roles
- 10+yrexperience in IT across multi-disciplined large IT environments
- Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/ understand and evaluate casino play
- Ensures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences)
List of Typical Responsibilities For a Representative, Service Resume
1
Responsibilities For Access Service Representative Resume
- Experience working in a healthcare environment is required
- Re - verifies insurance of recurring patients
- Coordination of benefits, benefit coverage / limits, copay / deductble amounts and authorization
- Obtains and accurately records patient demographics and insurance information in the hospital's registration system and in PAI to facilitate appropriate billing for multiple units
- Review title documents and process necessary paperwork
- Prepares charts, registration. forms, patient addressograph plates etc
- Stakeholder management between business unit and IT
- Lead, negotiate and report on Service levels for IT services relevant to Business Units
2
Responsibilities For IT Service Representative Resume
- Change management input in relation to Business Unit stakeholders
- Input in business impact analysis and participate in Problem/change management activities
- Proactively work with Business Units and IT to resolve operational issues
- Responsible for follow-up with Business Units on periodic IT process reviews
- Problem management and related activities (Flash reports / SIR’s)
- Take lead in incident communication to stakeholders
3
Responsibilities For Branch Service Representative Resume
- Handle inbound/outbound calls, E-mail, chat with customers and potential customers for a new product design
- Assist the client services by reviewing E-mails, placing outbound calls, creating and updating excel spreadsheets, and providing general organizational assistance and providing daily feedback to the development team on customer insights
- The ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere
- Proficiency with Word and Excel is required
- Register and/or schedule appointments for patients, courteously, confidentially, efficiently and at the same time secure accurate and complete financial information as required
- Basic Microsoft Office application required
4
Responsibilities For Title Service Representative Resume
- Work in a fast pace and sometimes high stressed environment. Multi-task to meet department daily work objectives
- As an appropriately FINRA licensed individual, accept and process GSU account trades and accept telephone requests to disburse cash from client accounts
- Comply with standard operating procedures: verifying caller’s identity; assuring proper documents are on file prior to providing customer account information, processing transactions or accepting trades; verifying Representatives/Investment Advisors are properly licensed prior to processing transactions; etc
- Respond to email and telephone inquiries (moderate volume) regarding advisory or retail brokerage customer accounts and policies and procedures of advisory and/or retail brokerage business
- Process advisory account trades in Pershing’s Block Trading system
- Review and monitor drift tolerances of Premier accounts
5
Responsibilities For Securities Service Representative Resume
- Utilize Docupace to retrieve, review and process written requests from the sales offices (includes new account documents, incoming transfers, distributions, advisor model portfolio changes, and non-monetary items). Process applications to both FFS Mainframe system and Pershing’s NetX360 application as required
- Research account paperwork and transaction requests by communicating with the sales force via telephone, E Ticket system or Docupace for any necessary clarification and/or follow-up and document for record keeping
- Process physical security certificates into FFS Mainframe system and Pershing’s NetX360 application as needed
- Utilize Pershing’s NetX360 to create advisory model portfolio templates
- Address routine and non-routine inquiries from customers and prospects
6
Responsibilities For Policy Service Representative Resume
- Oversee resolution of service issues as needed
- Develop service to sales opportunities for Financial Consultants in the branch
- Seek referral opportunities and follow up on leads
- Partner with Financial Consultant on complex client/prospect business opportunity
- Interacts with internal cross-functional partners to resolve client issues and escalations (Research & Resolution, Operations and Retirement and Tax)
- Obtain signatures where required on all appropriate forms. Responsible for the distribution of pamphlets
- Accepts cash payments, issues receipts for payments and prepare balance reports as per established procedures
- Answers telephones, assists callers and takes messages as needed
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party payers (coordination of benefits, benefit coverage / limits, co - pay / deductible amounts, authorization, pre - certification and referral requirements, etc
7
Responsibilities For Global Trade Operations Service Representative Resume
- Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System
- Communicates hospital’s collection policy and collects deductibles and co-pay obligations
- Strong Medical terminology, JCODE,Pharmacy, Insurances, billing and collections guideline/criteria Experience. Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations. ICD-10, RVS and CPT 4 coding
- Commercial Insurance rules and guidelines
- Experience in the Business Services setting with demonstrated above-standard performance in billing, account follow-up, and at least one other area of expertise
- Experience with Microsoft Word (create correspondence and work within templates) and Microsoft Outlook (emails and calendar management)
- Two years of experience in the Business Services setting with demonstrated above-standard performance in billing, account follow-up, and at least one other area of expertise
- Write and record information accurately and legibly
8
Responsibilities For Digital Service Representative Resume
- Meet deadlines for account completion
- Wok comfortably in a fast-paced environment
- Knowledge of insurance guidelines and basic Utilization Review requirements. Ability to work with computer keyboard and CRT; data input 35-40 wpm
- Utilize resources in an organized manner. Ability to discuss personal and financial matters with patients and/or their representatives
- Integrity and the ability to handle sensitive information and maintain confidentiality
- Approachable, flexible, dependable, and conscientiousness
- Appropriately identifies when to seek assistance or escalate
9
Responsibilities For Ambulatory Service Representative Resume
- Experience in the Business Services setting with demonstrated above-standard performance in medical billing, account follow-up, and at least one other area of expertise
- Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations Medical terminology
- Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers
- Experience performing registration in a healthcare setting
- Proactive inbound/outbound sales
- Reliable form of transportation
- Help with mortgage related queries from our store teams over the telephone
10
Responsibilities For Participant Service Representative Resume
- Other support as required for the wider Mortgage Team
- Problem solve for Customers throughout the application process and post completion
- Experience in the Business Services setting with demonstrated above-standard performance in billing, account follow up, and at least one other area of expertise
- Experience in the Business Services setting with demonstrated above-standard performance in billing, account follow-up, and at least one other area of expertise
- Effective and positive teamwork skills
- Previous healthcare or doctor’s office experience
- Experience with healthcare insurance verification and authorizations
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