Representative, Technical Service Resume Sample
Victor Prosacco
3396 Lebsack Orchard,
San Francisco,
CA
+1 (555) 612 4765
Work Experience
Senior Technical Service Representative
08/2016
-
PRESENT
Philadelphia, PA
- Provide technical advice and assist customers on operational, mechanical and repair of products/components by identifying make and model of unit and analyzing performance problem(s)
- Represents company by traveling to customer/field locations to investigate and resolve customer concerns and addresses warranty issues
- Troubleshoots and repairs equipment at customer field locations
- Follows through on problem resolution by maintaining contact with customer/dealer ensuring accurate service and repairs are complete
- Create and implement service bulletins where appropriate to respond to problems or prevent future problems on shipped product
- Responsible for the coordination of warranty resolution with dealers. Performs and warranty analysis in order to process claims and achieve timely settlements/responses
- Manage incoming Henke product returns for credit or replacement
- Create detailed reports and provides management with weekly summary of service related information
- Create technical descriptions for use in proposal documents to be presented to Henke customers
Field Technical Service Representative
01/2010
-
02/2016
Chicago, IL
- Provide Henke product technical assistance when required by sales and shop personnel
- Provide leadership and accountability for safety results within the department. Contribute to safety in all aspects of the job and all company meetings
- Assist Engineering department with product testing as needed
- Overnight travel required to support assigned customer accounts
- Experience in repairing pumps or feeding systems
- Provide technical support all of our product lines on customers’ site
- Possible travel within assigned sales territory: 25%
- Trouble shoot customer coating line problems and promptly get to the root cause(s) of the issue(s) while communicating progress with the customer’s technical and management teams
Representative, Technical Service
05/2003
-
12/2009
Houston, TX
- Train Axalta employees and customer’s technicians and adapt training material and exercises to the various skill levels of trainees
- Complies to the Assembly Plant Service Process in the customer’s plant
- Contribute to the customer’s Product Design Reviews to achieve product introduction goals
- Maintain accounts by trouble shooting, introducing new products, as well as, reviewing customer KPI’s, equipment performance and application process
- Works as part of the account team to support sales objectives and strategies
- Provides technical service and support to all accounts
- Conducts product testing
- Conducts site visits to proactively monitor product performance and application
- Investigates product performance issues
Education
Vincennes University - Jasper Campus
1998 - 2003
Bachelor's Degree in Science
Professional Skills
- Excellent oral and written communication skills. Excellent customer relation’s skills. In depth knowledge of target market and customers
- Verbal and written communication skills · Interpersonal skills
- Position is oriented 70% towards advanced level practical, hands-on technical skills, and 30% operational skills
- Excellent interpersonal and phone skills to interact with dealers and all departments
- Personal computing literacy along with good oral and written communication skills are essential
- Related industry experience. 3+ years of Product Level experience
- Experience in plumbing and electrical
How to write Representative, Technical Service Resume
Representative, Technical Service role is responsible for training, credit, shipping, telecommunications, design, assembly, travel, software, supervision, customer.
To write great resume for representative, technical service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Representative, Technical Service Resume
The section contact information is important in your representative, technical service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Representative, Technical Service Resume
The section work experience is an essential part of your representative, technical service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative, technical service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative, technical service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Representative, Technical Service resume experience can include:
- Communicate effectively, both verbally and in writing, and formulate and deliver ideas and material in a clear and concise manner
- Working Experience: 10 years in OEM bodyshops or OEM technical related work in refinish coating industry
- Experience in handling customer on-line reviews, ratings and questions from third-party websites
- Highly skilled and proficient with the use of personal computers, including electronic spreadsheets and mainstream office software
- Demonstrates proficiency as a subject matter expert in the use of NUTRIKIDS and MOSAIC BOH Software
- Offers suggestions to improve support processes and customer experience based on escalation data and customer feedback
Education on a Representative, Technical Service Resume
Make sure to make education a priority on your representative, technical service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative, technical service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Representative, Technical Service Resume
When listing skills on your representative, technical service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical representative, technical service skills:
- Effectively communicates all account activities and concerns to the sales and account management team
- Communicate effectively with Corbion’s Key Account team members
- A marine / shipyard or contractor experience with a coating background is required
- Able to build trust and respect, builds strong (cross country) working relationships
- Experience in plumbing and electrical
- Demonstrates openness, is results-focused and flexibility
List of Typical Experience For a Representative, Technical Service Resume
1
Experience For Senior Technical Service Representative Resume
- Helps to specify Leviton products, inclusive of answering questions concerning installation or use, according to individual customer needs
- Support the company’s quality program by vetting customer concerns and entering quality concern tickets as needed
- Assists with testing and training of new products, hardware, software, processes, and tools for POS support staff
- Responds to all technical inquiries on Leviton product lines via all media channels including; phone, email, Live-chat, and web inquiries
- Collaborates with and provides critical feedback to management about Leviton product, training needs and departmental improvements to help improve efficiencies
- Liaises with Sandvik product support and specialists to address customer requirements
2
Experience For Field Technical Service Representative Resume
- Works with the Tools Sales and Service Representatives and Account Managers to develop and execute the customer account plans
- Troubleshoot and resolve customers’ technical problems both onsite and remotely
- Perform maintenance and repairs on equipment for other District Sales Representative
- Identify and develop new opportunities
- Execute customer account plans
3
Experience For Neogard Technical Service Representative Resume
- Interact /collaborate with client’s management team
- Serve on internal customer teams to collaborate on risk and opportunities
- Participate in plant start-ups that often require two weeks of continuous travel
- Overnight travel required to support assigned customer accounts
- Providing leadership in the introduction of new SMRT products and provides direction on product selection that is best suited to the customers’ site specific conditions
- Trouble shoots and resolves installation problems as described by the customer / caller and escalates where necessary to other functions within the organization e.g., marketing, sales, product managers, engineers, quality assurance, etc
- Provides assistance to handle competitive cross reference requests when needed
4
Experience For Hot Cast Elastomer Technical Service Representative Resume
- Follows up on post installation on large accounts and proactively resolves issues
- Coordinates, assists, and resolves customer escalated software and hardware problems via telephone, email, and Web-Ex
- Researches, documents and communicates escalated customer problems. Uses appropriate information systems to document findings, steps taken, and identifies any unresolved items for follow-up
- Reviews, fixes, and escalates district data issues as needed
- Responsible for timely and accurate completion of the operations portion of the PPD ensuring company and district needs are being identified. Travel is possible
5
Experience For Rock Tools Technical Service Representative Resume
- Proactively manages customer communication until issue is resolved
- Reports customer comments/suggestions for software enhancements to appropriate people and follows up as necessary
- Works effectively with all departments to ensure a collaborative effort resolving customer issues and maintain effective communications. Provides written and verbal feedback to all support department, customers, and management ensuring a high level customer satisfaction
- Special Projects or issues that would otherwise pull people off the phones
- Travels by air or car in accordance with company travel policy. On-site trips include new implementation, training, and potential customer impacting support issues
- Develop training material on machine audits, maintenance and troubleshooting
6
Experience For Technical Service Representative Alabang Resume
- Use remote monitoring technology to connect to equipment in the field to identify, investigate and solve problems on P&H equipment
- Lead Field Technical Service Representative training classes for FSR levels 1-3
- Objective oriented with attention to detail
- Identify symptoms and root causes, and logic to determine appropriate steps to resolve dealer problems
- Provide clear and complete documentation of process used in problem resolution
- Communicate problem resolution to customers, team leads and supervisors on a timely bas
7
Experience For Technical Service Representative Service Engineer Resume
- Identify when to escalate dealer issues to support center leads
- Provide prompt, accurate information to stakeholders
- Contribute solutions for inclusion in knowledge base system
- Product technical support in the US for all PPGAC and PPG-HPC products in the PPG Stores, Independent Dealer, and National Account business lines
- Process escalated customer requests and complaints that require additional expertise or first-hand observation
- Act as a “Problem Manager”, coordinating and supporting complaint investigation and follow-up by multi-functional teams including sales, supply chain, production, R&D and Product Management
- Support R&D through applications and performance testing of commercial and developmental coatings, Field Test coordination and documentation of results and recommendations
8
Experience For Technical Service Representative WPS Resume
- Product/coatings training for both internal and customer audiences
- Act as expert witness in coatings cases involving PPG products
- Lead user groups and technical service conferences
- Develop recommended practices and requirements to support P&H products
- Provide input or draft commissioning procedures, installation guidelines, test procedures, or similar technical documentation for electrical, software, or mechanical systems
9
Experience For Technical Service Representative ES Resume
- Set up and operate test equipment to evaluate performance of assemblies or systems and record results. Analyze and interpret test information to resolve design-related problems
- Perform machine audits and generate reports
- Develop machine maintenance strategies
- Execute mandatory field campaign coordination with Joy Global Service Regions
- Mentor and supervise others throughout their progression in the Technical Service and Support Group
10
Experience For Technical Service Representative, Sparwood Resume
- Use internet as a resource
- Provide products’ show
- Provide business insights
List of Typical Skills For a Representative, Technical Service Resume
1
Skills For Senior Technical Service Representative Resume
- Work independently and to plan, organize, and prioritize work
- Successful technical service or field sales support experience
- Proven successful in Field Technical Services environment
- Original copy of NBI Clearance (or photocopy of Receipt/Claim date) (6 mos validity)
- Experience with customer service (field based)
- Hands-on experiences Reverse Osmosis and pretreatment
- Demonstrated mechanical or electrical aptitude
- Providing training and mentoring to customer and company personnel into best practices in the application of rock tools
2
Skills For Field Technical Service Representative Resume
- Continuing growth in technical expertise of SMRT through ongoing training and communications with product specialists and support teams
- Working knowledge of boilers, cooling towers and wastewater treatment systems
- Working knowledge of boilers, cooling towers, and wastewater treatment systems OR paper machine operations, wet end chemistry, pulp mill operations
- Critiquing and proofing technical communication documents for accuracy of their content
- Conducting product testing and site visits to proactively monitor product performance and application
3
Skills For Neogard Technical Service Representative Resume
- Providing written summary reports for all onsite visits, testing and product investigations
- Staying current with industry developments, competitive offerings and issues affecting sales and customers
- Working knowledge of OR operations, wet end chemistry, pulp mill operations>
- Working as part of the account team to support sales objectives and strategies
- Providing technical service and support to all accounts
- Investigating product performance issues
- Liaising with Sandvik product support and specialists to address customer requirements
- Working with the Tools Sales and Service Representatives and Account Managers to develop and execute the customer account plans
- Building long-term relationships with customers in assigned territory
4
Skills For Hot Cast Elastomer Technical Service Representative Resume
- Liaising between Customers and SMRT to ensure all issues are settled in a timely manner
- Providing the Company with regular status reports on business activities, opportunity development and overall satisfaction of the Customers base
- Support sales forecasting, inventory management and expense budgeting
- Working in the trades (plumbing, electrical, mechanical)
- Sense of ownership, sound judgment in analyzing and recommending solutions
- Provides training and mentoring to customer and company personnel into best practices in the application of rock tools
5
Skills For Rock Tools Technical Service Representative Resume
- Utilize technical database/CRM system; entering and updating inquires for customer contacts
- Develop sales through testing and demonstrating Corbion products
- Review procedures and processes in client facilities providing technical solutions to existing problems
- Participate in weekly meetings, action logs, and training sessions dealing with new technologies, applications, and software updates
- Access to the industry’s most innovative training programs
- Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments
- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
- Able to maintain an insurable driving record
- Provides written summary reports for all onsite visits, testing and product investigations
6
Skills For Technical Service Representative Alabang Resume
- Assist Corbion's RDA on testing and development of new technologies
- Assists answering POS support calls as directed by supervisor or manager
- Acquires working knowledge of USDA regulations to assist customers as they relate to NUTRIKIDS software
- Identify opportunities for improving the quality of support to the dealers
- Update call management system by recording all case activities and detailed resolution steps
7
Skills For Technical Service Representative Service Engineer Resume
- A company vehicle and cell phone
- Receive a company service vehicle for business use
- Opportunity for a long term, advanced career path in service, sales, or management
- Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
- Apply mechanical engineering theory and related practical knowledge to troubleshoot, diagnose, and recommend actions to safely return faulted, damaged, rebuilt, or shutdown equipment to operation
- Assume project management of major mandatory field campaigns to minimize impact on P&H Equipment owners while ensuring warranty costs to Joy Global are minimized. This includes effectively working with groups such as Product Engineering, Quality, Planning, Logistics and Joy Global Service Centers
- Mentor and Supervise other Technical Service Representatives. Lead training activities, mentor, and actively promote a learning networking culture between Joy Global Service Centers and Product Support to transfer knowledge and develop Joy Global Technical Service Representatives
- Build and foster effective business relationships with vendors, suppliers, customers, and other departments within the organization
- Read and understand bill of materials, blueprints, electrical and hydraulic schematics, parts/operating manuals and mounting instructions
8
Skills For Technical Service Representative WPS Resume
- Work irregular and/or long hours including weekends and holidays as requirements dictate
- Analyze information and processes, identify problems, develop and evaluate options, and implement solutions
- Able to travel independently, both domestic and international by common air carrier and automobile;occasionally on short notice (travel up to 25-50%)
- Comply to the Assembly Plant Service Process in the customer’s plant
- Maintain a productive and profitable customer relationship
- Work with the technical service team to develop long-term communication, product and service strategies
- Understands markets and customers’/ consumers’ needs, wants and demands and is insight-driven (always asks WHY, ability to take initiative and be creative)
- Drives change, results-focused and makes things happen
9
Skills For Technical Service Representative ES Resume
- ID Pictures - 2 pcs of 1x1
- Resume / Curriculum Vitae (CV)
- Original copy of Police Clearance
- SSS (photocopy or E1 Form/E4 Form/E6 Form) /SSS Employment History ( for previously employed)
- TIN with Tax Status (photocopy or Form 2316: ITR from previous employer)
- PhilHealth (photocopy or Member’s Data Record
- Pag-Ibig (photocopy or Member’s Data Form)
10
Skills For Technical Service Representative, Sparwood Resume
- Birth Certificate (From Civil Registry or NSO certified)
- Proof of Educational Attainment (HS Diploma/TOR/True Copy of Grades)
- Rene Blom : +316 51216575
- Able to work under general supervision
- Creative, innovative, resourceful, and able to think independently
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