Reservationist Resume Sample
Bernadine Reichel
29521 Schowalter Plains,
New York,
NY
+1 (555) 604 1353
Work Experience
Lead Marketing Reservationist
03/2017
-
PRESENT
Houston, TX
- Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications from guest reservations
- Assist Group Rooms Coordinator by inputting group guest lists and inputting new group room blocks
- Able to talk on the phone for long periods of time
- Able to lift 25lbs or more
- Make suitable recommendations on products to meet the guests’ needs and the business objectives
- Promote and embrace Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures
- Work any shift, including holidays and weekend shifts
- Have a thorough understanding of HGVC’s different departments for proper customer assistance and tour delivery
Reservationist
11/2011
-
09/2016
Chicago, IL
- Update RDL’s and tour grid for the Sales and Marketing department as necessary
- Track all PTO’s and Hours worked for Reservations department
- Handle all guests’ special requests in a professional manner
- Age or older
- Computer literate with ability to learn new programs quickly
- Subject to pre-employment background and drug tests
- Sit in office environment talking on a phone during shift
- Generates reports of all associated expenses
- Informs management of guest service issues
Transportation Services Reservationist
08/2007
-
07/2011
Chicago, IL
- Answers and processes all incoming communications with internal and external guests
- Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities for multiple properties focusing efforts on our highest tiered guests
- Evaluates player ratings to determine access and availability of marketing promotions
- Assists with Special Event and Event Operation distribution and guest check-in
- Creates all hotel, limousine, special event, arena event, dinner and golf reservations in accordance with our criteria, established by Revenue Management department
- Utilizes cross and up-sell techniques to generate additional revenue for designated products, services or amenities
- Assists members of the Executive Host and Player Development departments with retrieving customer information, creating VIP reservations and issuing complimentary offers
- Captures and records “lost business” information in the appropriate system of record
Education
Golden Gate University - San Jose Campus
2003 - 2007
School's Degree in Management
Professional Skills
- Strong Excellentorganizational and multi-tasking skills
- Excellent telephone and verbal and written communication skills
- Critical thinking and problem-solving skills are required
- Exceptional customer service skills, especially in challenging situations
- Good office administration & communication skills
- Paid training - no experience necessary
- Previous experience in a Contact Center, Marketing, Special Events, Hotel Operations, Box Office Operations or related customer service position
How to write Reservationist Resume
Reservationist role is responsible for software, credit, training, database, reporting, insurance, travel, administration, customer, transportation.
To write great resume for reservationist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Reservationist Resume
The section contact information is important in your reservationist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Reservationist Resume
The section work experience is an essential part of your reservationist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous reservationist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular reservationist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Reservationist resume experience can include:
- Telephone speaking and/or call center experience
- Telephone speaking and or call center experience
- Excellent customer service and reliable in attendance
- Previous data entry, clerical, and customer service experience required
- Provide excellent customer service to passengers, dispatchers, schedulers and management staff
- Demonstrate sincere personal commitment to promptness, reliability and quality work
Education on a Reservationist Resume
Make sure to make education a priority on your reservationist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your reservationist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Reservationist Resume
When listing skills on your reservationist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical reservationist skills:
- 1 yr. Call Center Experience and/or Data Entry Experience or six months to one year related experience and/or training
- Communicate effectively with management staff regarding scheduling or passenger issues
- Provide system information for current and new passengers on accessing the transportation service and using it effectively
- Handle multiple tasks accurately and effectively in a fast paced environment
- Previous work experience that includes high-volume customer service and multi-tasking in a fast-paced work environment is required
- Experience in Paratransit or Taxi scheduling
List of Typical Experience For a Reservationist Resume
1
Experience For Lead Marketing Reservationist Resume
- To maximise room revenues, and create additional revenue, by utilising effective up-selling techniques
- Handling new/existing enquiries
- Following all company and departmental policies at all times
- Assisting the sales manager
- Willing to follow instructions and able to adapt to change
- Managing general email account
- Handle Group reservation and closely collaborate with Front Office, Housekeeping, Engineering, Restaurant, Kitchen and Sales
- Warmly and graciously greet all guests upon arrival and accommodate any special seating requests as possible
- To liaise directly with the Reservations Manager and Revenue Manager regarding business on the books and the strategy for the day
2
Experience For Front Desk Agent / Reservationist Resume
- To deal with faxes, correspondence checking (VIP’s, regular and loyalty guests) and to respond to guest requests on a daily basis
- Follow up on outstanding deposit payments
- Follow up on all outstanding vouchers – once vouchers received put a copy in the Voucher file
- Basic understanding of hotel reservation procedures
- No fear of decision-making
3
Experience For Group Service Reservationist Knights Stoke Resume
- Data entry; passenger file information and specific trip request, negotiating request times
- Communicate passenger cancellation in a timely manner to scheduling, dispatch and other providers
- Always ask to book reservations and upsell
- Complete outbound letters in a timely manner. Complete outbound calls within the week of distribution
- Keep daily records of room availability, rates; “Set the house” (balance and assigns rooms) daily; block rooms for VIPs and brand frequency guests
4
Experience For Transportation Services Reservationist Resume
- Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill “no-show” guests
- Use revenue management polices to maximize revenue and occupancy. Maximize upsell strategies for upgraded room types
- Attend and is participate in monthly front desk meetings
- Work closely with sales department to implement strategies to maximize room revenue
- Report to work for scheduled shift, on time and in uniform in accordance with company policy
5
Experience For First Transit Reservationist Resume
- Take initiative to greet guests in a friendly and warm manner and assist with guest needs
- Use personal judgment and specialized knowledge to give information to people
- Written Communication – The ability to communicate through written avenues to guests and clients in a professional manner
- Complete data entry tasks related to trip requests at the prescribed levels of quality and efficiency
- Professional telephone demeanor and office appearance
- Acquire and maintain in-depth knowledge of Ride Right’s Transportation Provider Network
- Answers telephones and makes reservations for clients
- Plans for use of the conference center
6
Experience For Rr-reservationist Resume
- Provides business center services when requested
- Tracks information in the database and runs end of day reports
- Keep abreast of industry trends and share information with staff
- Handle all phone calls in courteous, efficient manner using clear and understandable English; as well as book the reservations according to ‘21’ key service standards (LQA) and follow the predesigned layout in OpenTable
- Respond to all incoming reservation requests via fax and/or email within 24 hours, which includes but is not limited to OpenTable, Live Bookings, individual reservation, VIP’s, etc. This includes processing the reservation, responding back to the guests via fax/email and filing the appropriate paper trail
- Communicate relevant information to the department and ensure that the Restaurant Manager is kept well informed of any problems/queries that have arisen
- To maintain a high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills
7
Experience For F&B Reservationist Resume
- To be fully conversant with all market segment and rate programs, together with special rates and packages
- Check third party Extranet Sites (bookings made online)
- To actively and consistently enrol guests into Marriott Loyalty program to develop brand loyalty and to meet departmental targets
- To complete additional tasks as and where directed by the Reservations Manager, or in their absence, the Rooms Division Manager
- To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information
- To maintain the Reservation files in an up to date and accurate manner
8
Experience For Seasonal Group Reservationist Resume
- Provide 5 Star Customer Service to guests and/or OPC's
- Schedule tour date and time
- Regular communication with team leads, and management
- Able to multitask and manage your time
- Answer phone calls for the permissible time period
- Team player and helpful to staff, management and peers
9
Experience For Resort Reservationist Resume
- Any other reasonable task required by your line manager
- Answer telephones, book tee times for guests and members
- Share aloha with fellow employees as well as guests
- Takes reservations over the phone, by fax or internet and handles all associated operations
- Increases and optimises room sales in line with the brand and hotel’s sales policy
10
Experience For Lead Reservationist Resume
- Manage the telephone switchboard, handle reservations and guest general inquiries by phone and email
- Input reservations and file accordingly
- Assist Front Office when required
- Preparation for VIP guest amenity forms
- Control rooms and rates in accordance with the occupancy etc
List of Typical Skills For a Reservationist Resume
1
Skills For Lead Marketing Reservationist Resume
- Demonstrated knowledge of the Concur Travel and Expense System
- Upscale restaurant experience required
- Previous OpenTable experience required
- Verifying data by reviewing, correcting, deleting, or reentering data as necessary
- Providing timely feedback to the company regarding service failures and customer concerns
- Reading Comprehension — Understand written sentences and paragraphs in work related documents
- Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
- Knowledge of computers; proficient knowledge of scheduling system and capable of learning alternate version of passenger scheduling
2
Skills For Front Desk Agent / Reservationist Resume
- Shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone
- Communicates to operating departments including Conference Services, Catering, and Audio Visual as needed
- Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services
- Finalizes all planning details with clients and distributes to all operating departments
- Manifest the invites using SAM's system by entering all contact information and tour details per each guest invite
- Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our potential guests
- Satisfactorily maintaining company productivity standards
- Basic working knowledge of the internet
- Proficiency in computers, including MS Office
3
Skills For Group Service Reservationist Knights Stoke Resume
- Sound understanding of Reservations and Front office operations
- Knowledge of service area, general knowledge of windows-based computer operating systems
- Answer incoming ACD calls for customers – passengers, vendors, and clients
- Utilize correct coding and documentation procedures
- Able to work a flexible schedule, including weekends
4
Skills For Transportation Services Reservationist Resume
- Able to work a flexible schedule, including weekend.s
- Answer telephone, assisting staff as needed
- Inventory and ordering of various office items
- Team player and helpful to staff, management, and peers - also having the ability to work independently
- General knowledge of windows-based computer operating system and Microsoft Office
5
Skills For First Transit Reservationist Resume
- Process all reservations, changes and cancellations coming over the resort’s switchboard or via email
- Be aware of the selling status and rates of all the package plans at all times
- Enforce hotel and company credit policies. Ensure proper routing and payment methods are applied
- Assist Guest Service Agents as needed by assisting with Check-In, and Check-Out of guests
- Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators
- Checks all conference rooms and Audio Visual equipment are set according to customer standards before client arrives
6
Skills For Rr-reservationist Resume
- Proficient in MS Office products including Word, Excel, PowerPoint, and Outlook
- Maintain knowledge and familiarity of our production in order to sell the Bar Room, Bar 21 and private dining spaces
- Knowledge of lab structure and administrative policies and procedures
- Position requires ability to work weekends and holidays
- Paid vacation and time off after one year
- Paid holidays, insurance and full benefits offered!
7
Skills For F&B Reservationist Resume
- Opportunities for advancement - we promote from within!
- Accurately and efficiently obtain customer and account information
- Flexibility to work weekends, holidays and one night a week on call as necessary
- Extensive knowledge of Opera PMS and MARSHA preferable
- To deal with all telephone enquiries in a polite, courteous manner in line with company standards
- To ensure all enquiries are responded to promptly and to convert enquiries into confirmed bookings
- To pass on any new business enquiries/leads or relevant information to the Sales Department
8
Skills For Seasonal Group Reservationist Resume
- To have a full understanding yourself and assist the team’s understanding of all rates, packages and special promotions ensuring that the Hotel’s terms of business are adhered to
- 1-2+ in a Customer Service environment
- Able to type 40+ WPM
- Type and talk at the same time with minimal error
- Able to work in a fast-paced contact center environment
- Proficient in Microsoft programs (Word, Excel and Outlook)
- Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
- Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
9
Skills For Resort Reservationist Resume
- Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
- Complete any report analysis requested by DO
- Familiar with service area
- Able to make sound judgment decisions
- Analyze daily trip information for accuracy
- Assist in recruitment and community outreach
- Read, write and speak clearly the English language
- Answer all phone calls within three rings and in a courteous manner
- Be aware of the times of operation for all resort stations (Gift Shop, Marina, Stables, Restaurants, Golf tee times, etc.)and rates for activities throughout the resort and book reservations for activities
10
Skills For Lead Reservationist Resume
- Handle daily correspondence in a timely manner; respond to inquiries and make reservations as needed. If agent plans to be away for an extended period of time, clear out in-box to keep up to date
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions
- Maintain a thorough knowledge of all room types, rates, packages, and booking procedures
- Work within current guidelines striving to maximize both occupancy and revenue
- Keep workstation neat and orderly; throw out outdated information (always keep up to date information in training manual)
List of Typical Responsibilities For a Reservationist Resume
1
Responsibilities For Lead Marketing Reservationist Resume
- Detailed correspondence checks
- Honest, trustworthy, punctual
- Reconcile daily fares
- Read Pre-shift daily
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