Reservations Coordinator Resume Sample
Aletha Lesch
567 Earl Fort,
Phoenix,
AZ
+1 (555) 509 9421
Work Experience
Lead Marketing Reservations Coordinator
04/2016
-
PRESENT
New York, NY
- Ensure all VIP’s are flagged appropriately and communicate any special needs to Front Desk
- Communicate with group contacts in regards to their pick up, VIP’s, special needs and general reservation info
- Detailing group resumes (noting, VIP’s, setting up routing/billing instructions and assigning group concessions per contract
- Work well with other departments and be flexible with changes
- Multi-tasking, knowledge of third party sites
- Able to make decisions that are in best interest of the property and our guest; Works well with excel and online processing systems
- Time management is essential; Customer service and recovery skills
Reservations Coordinator
11/2009
-
10/2015
Phoenix, AZ
- Prepare accurate and timely attrition invoices for submission to group billing after each group’s departure
- Very good time management and self-organization
- Anticipative mindset with proactive communication skills
- Process new group bookings once they are turned Definite and contract signed
- Support Sales Staff in any way requested
- Make all group reservations for rooming list groups
- Process weekly reports as requested
Groups Reservations Coordinator
11/2005
-
08/2009
Phoenix, AZ
- Monitor rooming lists and cutoff dates
- Review and correct room blocks before preparing GRC in Resort Suite for weekly meeting
- Coordinate with the weekly BEO meeting for larger groups and attend Pre-Cons for larger groups
- Review and help process Resume with Catering and Events Managers. Provide the Catering and Events Managers, Guest Relations and Night Audit with any abnormalities in relation to the contract for the group
- Review 14 Day Outlook daily and report back to Revenue Manager with explanations of loses
- Report changes to group blocks to Revenue Manager as they occur
- Relevant experience in a support/customer service role
- Essential skills/attributes: detail oriented, ability to work on own initiative, positive attitude, professional demeanor; superior customer service, excellent communication skills (verbal and written), team, interpersonal, organization, prioritization, multi-tasking and problem solving skills
- Proficient with MS Office suite applications required
Education
California State University, San Bernardino - Palm Desert Campus
2001 - 2005
School's Degree in Management
Professional Skills
- Experience. Previous hotel experience passionately providing service to others. Excellent phone skills needed
- Demonstrate strong administrative and analytical skills
- Strong communications skills, able to interact with guests effectively to solve problems
- Excellent customer service skills and amazing phone etiquette with an ability to connect with guests over the phone
- Strong interpersonal, communication and coaching skills
- Excellent problem-solving skills necessary to help clarify, meet client needs, and ensure success of events
- One to two years experience in a reservations sales position. Answering phones, describing experiences and converting calls into bookings
How to write Reservations Coordinator Resume
Reservations Coordinator role is responsible for microsoft, english, events, software, customer, wireless, credit, training, security, payroll.
To write great resume for reservations coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Reservations Coordinator Resume
The section contact information is important in your reservations coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Reservations Coordinator Resume
The section work experience is an essential part of your reservations coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous reservations coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular reservations coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Reservations Coordinator resume experience can include:
- Mathematical and Reasoning Skills:Strong math skills required along with a demonstrated ability to find creative solutions for challenging situations
- Excellent administration and coordination skills, experience with Microsoft suite, OnQ and Delphi systems is highly desirable
- Planning, multi tasking and strong computer skills to include Microsoft Office Suite of programs
- Communicate effectively internally with traveler-facing team members with the goal of converting travel inquiries to confirmed sales
- Prior reservations experience helpful
- Exceptional communication skills with proficiency in Microsoft Office
Education on a Reservations Coordinator Resume
Make sure to make education a priority on your reservations coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your reservations coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Reservations Coordinator Resume
When listing skills on your reservations coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical reservations coordinator skills:
- Exceptional computer skills including the ability to use the suit of Microsoft office programs including outlook, excel and word
- Knowledge and prior experience with the Accesso booking system
- Demonstrates excellent working knowledge of Reservations Operations
- Organizational and computer skills required. Windows, Excel and Delphi
- Entering in all Tour and Transient reservations while having a good understanding of all Early Bird
- Have a good understanding of Front Office, Concierge and Sales & Marketing operations and how they relate to Group Reservations
List of Typical Experience For a Reservations Coordinator Resume
1
Experience For Group Reservations Coordinator Resume
- Mathematical Skills:Basic math aptitude
- Provides excellent service by maintaining and administering group rooming lists and contracts, and by making all necessary changes for group reservations
- Hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment
- Use independent judgement to navigate competing reservation requests and priority usage for space
- Audit all previous reservations 1 week prior
- Flexible and able to prioritize multiple tasks in a fast-paced work environment
- Strong team player with a positive and collaborative approach
- All convention resumes are audited prior to group arrivals
- Experience with Galaxy/LightSpeed or other PMS required
2
Experience For Lead Marketing Reservations Coordinator Resume
- Answering Telephones as per the Service Level Agreement (SLA) using the specified greeting, communicating with a clear speaking voice
- Computing bills, collecting payments, and making changes for guests
- Managing inventory for all group blocks and communicating with event planner and group planner
- Keeping records of room availability and guests' account
- Taking reservations by phone
- Working knowledge of the hotel property management systems such as Opera and Delphi
- Check in regularly with upcoming contracts groups to obtain rooming lists, billing information and any changes in a timely fashion
- Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager
- Processes group reservation information including rooming lists, suites, resumes and billing requirements
3
Experience For Groups Reservations Coordinator Resume
- Set up and maintain all group reservations and billing from contract signing through group departure
- Track Group pick-up and communicate any foreseeable issues to Group contact, sales and catering managers in regards to rooming needs vs. availability
- Create reports used by management to monitor group blocks – i.e., Cutoff Report, Group Booking Pace, and Group’s Approaching Cutoff
- Liaise with the catering department regarding requirements, Late Orders and Special Requests
- Utilize systems related to your job functions including but not limited to: OPERA, Synxis, Delphi, Passkey/GroupMAX, third party housing sites
- Process reservations for wholesale bookings, VIP and site reservations from Sales, Catering, Marketing, Executive Office, Food & Beverage etc…
- To ensure that sales are maximised through answering the customers needs and that costs are controlled without compromising quality
4
Experience For Marketing Reservations Coordinator Resume
- Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office
- Post and balance advance deposit refund requests for individual reservations, convention bookings, wedding bookings and small group booking
- Set up proper billing accounts (i.e. sharewiths, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits
- Know the hotel’s rate quoting standards
- Reconciles reservation information and adjusts database entries accordingly using technical knowledge of database program. Provides periodic reports of activity as requested by management
- Is knowledgeable about division policies and procedures for group reservations, determines fees and show access based on group qualifications, and performs research to establish qualification for state funding
5
Experience For Lead Reservations Coordinator Resume
- Assist in room blocking for group blocks
- Assists management by booking transient reservations
- Assist the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel
- To plan, organize and manage details for restaurant events, including corporate meetings, family reunions and VIP social functions
- To generate future sales revenue by rebooking corporate and social groups
- Selects appropriate format and style for correspondence according to purpose, audience and situation
- Drafts documents according to document control standards and formats
- Audit all upcoming reservations 2 weeks ahead
6
Experience For Bookings & Reservations Coordinator Resume
- Notify manager of those advertising our facility without permission
- Assist Departments with sales training/ staff tours
- To take responsibility for maintaining a high level of general product knowledge and current information
- To accurately record all data such as promotional codes and marketing areas for all bookings and customer enquiries
- Assist in supplier training in regard to G Adventures systems and SOP’s
7
Experience For Group & Reservations Coordinator Resume
- Thorough understanding and commitment to the G Adventures core values and business model
- Able and willing to travel internationally
- Provide a response that matches the needs of the client taking into account the possibilities offered by the various services of the hotel and/or the market
- Prepare reports using both computerised reservation system and other computer software such as Word and Excel
- Assists marketing management to monitor Vacation Coordinators adherence to work schedules
- Provides basic clerical support to the Marketing Department and other Administrative Departments as necessary and when time permits
- Carries out all reasonable requests by management that the employee is capable of performing
- Run Group Pick Up meeting with Sales Coordinators and Conference Service Manager
8
Experience For F&B Reservations Coordinator Resume
- Participate in revenue strategy meeting
- Build and maintain accuracy of group blocks into Opera/Reserve including cutoff date, room pick up, room type, suite blocks, rates etc
- Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels
- Prepare and distribute all necessary reports for hotel’s Group Pick-Up Meeting
- Provide Production Reporting as requested/needed
9
Experience For Booking & Reservations Coordinator Resume
- Inquire if using this cc to pay for room and note in specials if not to avoid Express Check In
- Enters and verifies group reservations and rooming lists
- Ensures that group pick up is correct and adjust blocks accordingly (after pick up meeting)
- Confirms set up of groups based on resume (VIP, Routing, rates, reservations, special requests, etc.)
- Assist sales in Group rooming lists
10
Experience For Reservations Coordinator, Radisson Hotel Resume
- Complete annual corporate rate loading in property PMS, CRS and GDS
- Handle all guest inquiries, dispatching property departments to ensure completion. Follow up with departments and guests to ensure high levels of satisfaction
- Provides warm service and assist guest according to FHR Brand Standards
- Receive catering orders from vendors
- Definite group booking tickets entered as they are received
List of Typical Skills For a Reservations Coordinator Resume
1
Skills For Group Reservations Coordinator Resume
- Excellent organizational, verbal, written and interpersonal communication skills; ability to effectively interact with clients and College staff required
- Reservations Associate II: Intermediate to advanced computer skills, including excel; ability to utilize web-based system to secure/edit reservations
- Communicate effectively with clients and staff
- Related experience; or two to three years of experience in a hotel or related field required
- General math skills, ability to add, subtract, calculate discounts, percentages, etc
2
Skills For Lead Marketing Reservations Coordinator Resume
- To develop an in depth knowledge, fully understanding how to operate the computerized booking systems
- IT literate and good working knowledge of reservations/ticketing systems
- Maintain good communication between departments, i.e. preparing function sheet meeting weekly
- Previous supervisory experience and knowledge of American Airlines budgeting, policies, and procedures desired
- Vacation Ownership/timeshare marketing experience
- Monitor prior, during and post the group dates. Check for duplicated reservations and errors
- Provide excellent customer service to a variety of clientele through professional, engaging and friendly assistance
- Previous experience in high volume call center ideal
- Process deposits for Group Reservations ensure full prepayment is due prior to the group check-in
3
Skills For Groups Reservations Coordinator Resume
- Previous experience in reservations, guest services, sales and/or a customer service environment is advantageous
- Hotel Front Office or Reservation sales experience
- Experience with Opera or similar property management systems
- Previous High-End/Luxury Customer Service Experience
- Valid passport and U.S. Visa are a requirement
- Customer Service Experience
4
Skills For Marketing Reservations Coordinator Resume
- Computer literacy with Word and Excel or equivalent systems software experience
- Previous group reservations experience required
- Previous 5 hospitality / reservations experience is essential
- Strong knowledge of Opera PMS required
- Preparing special billing and coding of VIP's
- Communicating with Sales Managers and front desk on status of group information (i.e. resume/staff meeting)
5
Skills For Lead Reservations Coordinator Resume
- Checking on Non Guaranteed bookings and communicate with the guests to get the guarantee or cancel the booking
- Assisting in setting up commission payments
- Making and confirming reservations
- Contacting housekeeping or maintenance staff when guests report problems
- Posting charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Preparing and updating pickup report for sales team
- Checking for variances between Marsha and Opera
- Understanding of guest relations and ability to create a "team" atmosphere
- Working in a bookings and/or reservations and/or contact centre
6
Skills For Bookings & Reservations Coordinator Resume
- Working with timed tickets/reservations to a fixed capacity
- Working as part of a team and flexible approach
- Lifting and carrying office supplies and marketing materials weighing up to 20 pounds is required
- Processing of paperwork requires visual observation
- Deliver on our high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts,
- Build enduring relationships with our clients, group and wholesale bookers, and organisers allowing for an understanding of each client’s unique needs,
- Assists in monitoring and distributing marketing and/or sales support materials
- “Traces” Following up on traces including pending payments for Corporate and Transient, incomplete visa documents, etc…
- To be fully aware of the hotel’s selling strategy, rates and booking status
7
Skills For Group & Reservations Coordinator Resume
- To be fully competent in Group inventory management, ensuring inventory is properly maintained, through meeting Sales Executives on a weekly basis
- Assists in rate loading, rate closures and correspondence to guests and booking sites
- Deal with clients in a warm, friendly but efficient way, always displaying professionalism and thereby ensuring conversion and repeat business,
- Monitor shared email inboxes for actions and problem solving. Ensuring a prompt response to CEO’s, office staff and provider’s enquiries
- Serve as sole person responsible for managing card reader access to student life spaces using Lenel software
- Apply the pricing policy of the establishment , i.e. by maximising the occupancy rate and the average rate per room for the hotel and the local market
- Be involved in promoting and maintaining customer loyalty
8
Skills For F&B Reservations Coordinator Resume
- Supports marketing promotional activities and any other communication necessary, by updating the hotline
- Responsible for updating package sales tracking information/spreadsheet
- Responsible to creating and communicating welcome call information to Concierge
- To organise and carry out show rounds with clients; promoting the hotel facilities and emphasizing what we can offer them, to ensure all their needs are met
- Take all opportunities for gathering sales leads and selling the hotel services to increase revenue
- Ensure accurate billing set-up for prompt and accurate processing
- Daily Reservation responsibilities including reviewing lists for Duplicates, errors, requests, etc
9
Skills For Booking & Reservations Coordinator Resume
- Room blocking (assigning) as necessary
- Review rooming lists for accuracy of information, format and billing requirements
- Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary
- Lead Pick-Up Meeting discussion around pickup, forecasting, and group needs
- Enter information into the Opera Reservation System which would include catering reservations as needed, ESP reservations and, wedding reservation requests
- Answer basic accounting questions as it pertains to folio billing
10
Skills For Reservations Coordinator, Radisson Hotel Resume
- Maintain a working knowledge of sales, front office, housekeeping and hotel fire and emergency policies and procedures
- Be the liaison between the hotel and our central reservations office informing them of new policies and answering any questions that might arise
- Input of booking sheets and group reservations by rooming list
- Provide information regarding the guests based on the group type; Assist Front Office with last minute changes, billing issues and transportation requests
- To manage multiple projects for resort wide guests functions while continuously tracking our success with Jumeirah Sales and Marketing Teams
- Contracts live entertainers as required, inclusive of booking of flights, arranging entertainers’ permits, accommodation and any other related activities
- Responsible for making individual guest reservations from the following channels but not limited to
- Create forecasts for hotel occupancy and upcoming events
- Enter and verify group reservations and rooming lists
List of Typical Responsibilities For a Reservations Coordinator Resume
1
Responsibilities For Group Reservations Coordinator Resume
- Experience in the tourism industry, preferable reservations background
- Familiarity with G Adventures products and understanding of the business
- Answers phone calls to the Reservations line, assisting guests with tour and program reservations, requests for information, and other inquiries
- To communicate with all relevant departments to ensure the smooth running of all group business and to assist other departments where necessary
- To organise meal arrangements if requested in Delphi and liaise with F&B regarding arrangements
- Know the Groups departure filing system before check in, while in-house and upon check out
- Build and enter all group and airline/contract blocks and rooming lists and create personalized group websites and web link as needed
2
Responsibilities For Lead Marketing Reservations Coordinator Resume
- Enter all reservations (Group/Transient/Wholesale) that require manual entry (rooming lists/Vail Resorts’ channels, etc)
- Provide directions to personnel arriving at the site for meetings
- Meet with meeting planners as necessary
- To offer alternatives for the customer if the original request in unavailable
- Full use of Microsoft Office Suite
- Be knowledgeable about the hotel/resort’s layout and services. Be aware of the hotel’s outlets and departments’ hours of operation. Be familiar with the location of guests’ rooms as well as their amenities
- Work with the department managers to balance inventory per the hotel’s selling strategies
3
Responsibilities For Groups Reservations Coordinator Resume
- Collects tour deposits and completes required paperwork accurately and completely for each tour with Reservations
- Arranges for the transportation of guests to Preview Center as necessary
- Meets every guest with a smile. Concludes conversation with a very sincere smile and thanks the guest(s) for their time
- Liaise with government relations for guests’ visa application
- Cancellations: Release blocks on set times from contracted vendor service to avoid cancellation penalties. Coordinate with the Regional Operations Team on last minute changes and emergencies and keep the CEO’s and providers informed
- In the tourism industry
- Geographically familiarity with the United States desirable
- Self-motivated, highly organized and result-orientated individual
- Runs TMA’s or BMA’s as requested
4
Responsibilities For Marketing Reservations Coordinator Resume
- Serves as primary reservations agent for the Robert Mondavi Winery Visitor Center. Manages online bookings, troubleshoots problems, sends email confirmations, tracks online payments
- Provides sales support for consumer paid events and group events; working with the Events Sales Specialist, books events for corporate or private groups, processes payments, coordinates visits
- Shares knowledge about our wines, winery, history and property in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines
- Works as part of a successful Visitor Center team, delivering wine club sign-ups, revenue and operating profit to plan. Maintains, updates and expands knowledge of the winery, viticulture, enology and wine and food pairing by participating in educational training, seminars and tastings within the Winery and through outside sources
- Acts in accordance with all PCI compliance standards regarding customer data and security
- Responsible for compliance with CWUS sustainability policies and practices which are economically viable, socially acceptable and environmentally sound. This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for
- Administer all aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner
5
Responsibilities For Lead Reservations Coordinator Resume
- Communicate all significant trip details to vendors, CEO’s and other relevant individuals in preparation for a trip
- Familiarity with travel industry and regional geography desirable
- Legally permitted to live and work in Thailand
- Utilize EMS (Event Management System) to process a large volume of reservation requests from our over 200 student organizations, Wilson Commons Student Activities, the Music Department, and the program of Dance and Movement
- Manage and update student organization virtual EMS contacts submitted through Collegiate Link software
- Promote EMS usage and serve as a resource for its use within the department
- Serve as liaison to the Music Department and the department of Dance and Movement
- Be an ambassador of the G Adventures/G Africa’s core values and lead by example
6
Responsibilities For Bookings & Reservations Coordinator Resume
- Legally able to work in South Africa
- Familiarity with Region Geography desirable
- Can do attitude with large amounts of initiative
- Maintain and promote the image of the brand with the customer
- Establish optimum relationships with the customer
- Know the services offered by the hotel, and promote these to the customer
7
Responsibilities For Group & Reservations Coordinator Resume
- Monitor the commercial practices of the competition
- Ensure that clients receive a rapid response to all requests
- Ensure that reservations are properly communicated to the various departments within the hotel
- Communicate with suppliers and tour operators around the world to secure availability and costs for Unique Lodges stays and Private Expedition itineraries in a timely manner
- Coordinate itineraries for Private Expeditions and Unique Lodge bookings through availability, budgeting, and price customizations
- Create and edit detailed trip budgets
- Support and enforce National Geographic Expeditions systems, policies, procedures and productivity standards
- Analytical and Problem Solving Skills: Demonstrated ability to anticipate problems, find creative solutions to challenging situations, and present complicated information in a clear and simple manner
- Record and process using a computer system bookings, cancellations and amendments via phone, fax or email promptly and in line with company standards
8
Responsibilities For F&B Reservations Coordinator Resume
- Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals
- Record and manage bookings that failed to arrive
- Coordination and execution of group rooms contracts (entering rooming lists, managing changes, preparing group resumes, visa applications, billing/payments, etc.)
- Records reservation entries via computer for preview appointments
- Prepares and processes manifests of preview appointments
- Reschedules guest preview appointments as necessary
- Responsible for entry and credit card charges for HPC package sales
9
Responsibilities For Booking & Reservations Coordinator Resume
- To complete all preparation of Group, Tour arrivals, making sure that all information is entered into the computer correctly, that guest lists are at hand and full back up correspondence is provided for all bookings
- Deal with booking enquires effectively and deal promptly with queries and correspondence i.e. confirmations, amendments, cancellations. Ensure that everything is accurately reflected in all systems and is adjusted accordingly
- To be courteous and possess excellent phone manner
- To ensure professional and courteous email etiquette is maintained
- To adhere to the Hotels 2 hours response time
- To be fully conversant with Opera, Delphi , Holidex and interface systems and ensure that all systems are balanced daily
- To quote all groups business in line with the Revenue Strategy of the Hotel and ensure that all business is securely contracted
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever possibility arises in order to maximise hotel sales
- To ensure that all groups are chased for contracts, deposit, release dates, rooming lists and payment as appropriate
10
Responsibilities For Reservations Coordinator, Radisson Hotel Resume
- To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires
- To compile and distribute a comprehensive weekly Groups Forecast and attend weekly function sheet meetings
- To attend/contribute to all relevant meetings
- To produce all relevant reports as required by the company
- Check and charge no-show bookings accordingly
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