Retail Banking Resume Sample
Karl Kessler
840 Graham Springs,
Dallas,
TX
+1 (555) 694 2793
Work Experience
Retail Banking Operations Manager
03/2016
-
PRESENT
Phoenix, AZ
- Monitor controllable non-interest expenses and revenues of the region’s profitability to ensure both short and longer term targets are met or exceeded, working with management to leverage best practices and expense reduction opportunities
- Monitor credit origination and credit portfolio performance / asset quality for the region’s portfolio to ensure that it is maintained at acceptable levels. (Note: This does not require the Region President to be credit qualified in all instances.)
- Know and adhere to banking regulations and company directives by reviewing the appropriate reference material and completing the annual compliance training courses as required in order to effectively manage risk, operational, and compliance requirements. AUTHORITIES
- Hire and deploy staff within the existing complement, as required
- Monitoring authority to maintain familiarity with Business Bankers’ activity in the region and the overall credit portfolio
- Provide support to each other as required
- Provide/request information in a timely manner
- Discuss/plan Human Resource strategies for local market
Retail Banking
08/2009
-
12/2015
Boston, MA
- Work with the executive and regional management team to ensure incentive reporting communicates the achievements and criteria effectively
- Oversees work of Regional Managers, especially in the areas of sales achievement, people management and operations management and security
- Partners with other leaders , including the Director of Sales and Service, Director of Operations, Director of Finance
- Responsible for driving the sales and customer service results of all retail branches in the market
- Interfaces and coordinates efforts with other state Directors- to include Business Banking, Commercial Lending, HR, Training, and operational support areas to achieve common objectives
- Responsible for overall operation soundness of all branch locations
- Responsible for managing state retail budget
- Represent Citizens as needed as a leader in the market
- Fulfill Client Needs Have a full understanding of Key’s Financial Wellness strategy
Summer Retail Banking Intern
11/2006
-
07/2009
Houston, TX
- Establish annual and medium-term financial, market share, customer and sales objectives for region and each of the key customer segments within PCCG
- Leverage cross-business and cross-channel opportunities
- Driving to Common / Driving to Remarkable: developing and deploying globally common standards around the Smart Banking model, in order to create a remarkable client experience and improved sales growth
- Foundational Elements: establishing and implementing protocols around people (talent management) and operational excellence
- Results: performance analytics; identifying and sharing best practices
- Process Innovation: internal and market research to identify new opportunities to drive the Smart model; developing and testing new concepts
- Provides direction and leadership in the development and communication of bank policies and goals. Delegates authority to ensure that values and culture support the bank’s long-term business goals and the effective utilization of human resources
- Makes recommendations regarding the bank’s product and market coverage in collaboration with research, product development, marketing, pricing, and operational activities
Education
Emporia State University - Metro Learning Center
2000 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Strong delivery skills, and experience of managing multiple engagements within a Retail and Corporate Banking environment
- Relevant and thorough experience in the retail banking sector (portfolio approach), with specific credit risk related skills and experiences
- Understanding of retail banking products and services. Prior experience in retail banking would be an asset
- Proven experience of leading and managing large teams of people operating in a number of locations
- Experience managing, strengthening and broadening key client relationships
- Experience in operations (Retail Banking)
- A variety of experiences (including speaker events to gain exposure to other areas of the bank)
How to write Retail Banking Resume
Retail Banking role is responsible for interpersonal, credit, retail, events, analysis, database, analytical, presentation, integration, finance.
To write great resume for retail banking job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Banking Resume
The section contact information is important in your retail banking resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Banking Resume
The section work experience is an essential part of your retail banking resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail banking responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail banking position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Banking resume experience can include:
- Strong planning and organizational skills with proven ability to address complex tasks and multiple work streams with minimal guidance
- Excellent interpersonal skills with proven ability to build and leverage relationships across the organization to affect change
- Exceptional interpersonal skills and a strong ability to achieve success
- Strong communication skills; oral, written and presentation
- Experience as an Administrative Assistant or equivalent experience
- Analyse, interpret and elaborate data (quantitative analytical skills)
Education on a Retail Banking Resume
Make sure to make education a priority on your retail banking resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail banking experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Banking Resume
When listing skills on your retail banking resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail banking skills:
- Operated in, or have experience of Information Management, Analytics and/or Data Science within Retail or Corporate Banking
- Prior banking or customer service experience
- Prior cash handling or Teller experience
- Success of this role is dependent on working with different areas of the bank and it requires an individual who can work effectively in a team environment
- Impact (including presentation skills)
- Experience delivering services related to one or more of core Information Management and Data Science domains
List of Typical Experience For a Retail Banking Resume
1
Experience For Retail Banking Operations Manager Resume
- Strong leadership and management experience with successful track record
- Supports Retail branch team member development through effective coaching, continuous support and new TM on-boarding
- Identify and solve for key challenges / opportunities for a multi-channel client experience
- Develop and manage agile innovation programs; work with regions to build proven programs out for global deployment
- Strong command of MS Office, Collaborate, SharePoint, and Corporate digital tools for communication and program management
- Working knowledge of banking, branch operations and accounting principles
- Leading transformational efforts
2
Experience For Retail Banking Financial Analyst Resume
- Assist customers in selecting and opening the right banking account for their individual or family needs
- Provide high quality support to PRA/PWA by keeping up to date on/and attending Bank and Wealth training
- Supports branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
- In-depth understanding of Barclay’s strategy, operating structure and interfaces with other functions
- Thorough understanding of retail lending
- Have a full understanding of Key’s Financial Wellness strategy
- Maintains expert knowledge of the bank’s core and ancillary deposit systems and serves as strategic adviser to the direction of the systems that impact operations. Works closely with business units to provide subject matter expertise for core and ancillary deposit systems
3
Experience For Retail Banking Product Manager Resume
- Exceptional objection handling skills
- Strong working knowledge of Word, Excel, PowerPoint, and Outlook
- Excellent character, highly personable, outgoing, driven to succeed, self-motivated and highly enthusiastic attitude
- Present budget and other data at a summary level to senior management and Retail Banking leadership
- Prepare and present variance reporting on a monthly/quarterly basis
- Build and sustain an operational office team capable of providing full sales, distribution, operational and administrative support to
- Manage the Business / Organizational Leadership (Market Planning, Branch Management, High Performance Culture Management)
4
Experience For Summer Retail Banking Intern Resume
- Holds weekly operations/sales meetings to ensure each coach is certified in the training curriculum and operational updates
- Provide regular coaching and feedback to direct reports, and develop individual career and/or development plans. 4. Manage the Risk
- Innovate for differentials in each segment that are superior to market and competition
- Monitor and guide each and every activity the bank manages to ensure the service standard and promise delivery to true to commitment as defined in our segment strategy
- Maintain the R/E of each segment to a profitable stage and ensure operating efficiency models are followed
- Clarity on book size discipline with usage of red zone management and ensure regular upgrades and downgrades with client experience managed with right perception
- Integrate a clear model of wealth and commercial banking activities and products embedded through a holistic banker/RM approach to ensure no limited categorization of client needs and more importantly the reverse categorization of Citi as a slotted solo platform offering
- Ensure all regional mandates on CB, CP, CG, CPC to be managed to India business standings being top and all global practices to be imbibed for client proposition
5
Experience For Retail Banking Operations Senior Consultant Resume
- Align to execution 2.0 in a manner that is clearly focused at delivering the same to the timelines
- Clearly define the team strength activities to segment related, portfolio related and divisional interface related to streamline a single funnel approach of client experience through a solid segment team
- Update to RB head on a monthly basis on the progress and course correction on key vitals to maintain a healthy book of clients and achieve the Retail bank goals on revenue, expenses, client quality and superior engagement
- Create the adequate tools for Bankers and RMs to measure growth and ensure Key relationship plans are in place for deepening and footings growth
- Clear adherence to compliance and control measures
- Track record of improving the profitability and/or value of a firm or business unit in a management position, with demonstration of expertise in industry concepts, practices and procedures
6
Experience For Director of Retail Banking Resume
- Strong financial analysis skills with ability to review and understand financial and management accounts as well as financial forecasts and other key credit components
- Excellent business acumen and the ability to lead the market in the local community - understanding market conditions, competitors, customers and organisational strategies and new business development
- Liaison with other Citibank’s groups (Global Corporate Banking Group & Private Banking Group) to improve global customer satisfaction
- Thorough understanding of regulatory and economic capital models
- Ensures that the division’s operating procedures are in compliance with the approved policies and procedures of the bank
- Leadership: develop a vision and strategy and seek support for it within the bank
- People manager: communicate the strategy to the teams and empower and facilitate execution
- Meet customer needs by partnering with specialists and business associates to understand what they offer to customers and the most effective way to generate business referrals (for example, customer’s banking, small business, mortgage and investment needs) in adherence with policies and procedures
7
Experience For Retail Banking Intern Resume
- Sound knowledge of retail Banking products
- Communicate in Mandarin and English
- Implement programs and procedures to ensure the branch’s retail administration is functioning effectively and complies with applicable policies & regulatory requirements in all areas of retail banking and retail operations
- Support Retail Banking Sales and Distribution initiatives and projects to ensure sound operational risk and control processes while providing sound preventative and detective techniques
- Drive CBORC framework within assigned businesses
8
Experience For Deloitte, Retail Banking, Risk Analytics Resume
- Develop consistent global KRI’s in support of preventative and detective GCB initiatives
- Interfaces with all areas of the client and internal enterprises affected by the project including strategic planning, product management, product development, technology services, and client services to ensure the client’s expectations and market requirements are met
- Actively contribute towards activities that have a positive impact on the branch’s financial performance
- Partners with Retail Leadership including but not limited to Regional Presidents, District Executives, Branch Managers and Branch Operations Managers to reduce/prevent risk, ensure compliance with all policies and procedures, gain efficencies and improving operational performance
- Develop communication plans, presentations, talking points, etc. for senior management reporting, town halls and key initiative deployment
- And scorecards for assigned district(s) typically delivered & reviewed weekly, monthly & quarterly including immediate attention to areas of concern
- Manages Bank specific operational plans that include individual operations plans for each of the 20 to 50 assigned branches
- Serves in role as the Retail Branch Banking operations liaison between retail branches and business partners to solve and mitigate complex operational concerns and customer issues/incidents
- Leads and/or supports organizational and business line project initiatives through participation on cross functional project teams and Retail Banking technology enhancements
9
Experience For Head of International, Retail Banking Resume
- Supports Retail Branch team members with operating branch office including regular onsite visits, 24x7 support and emergency response, robbery response, and complex problem resolutio
- Partners with Regional Presidents, District Executives and Retail Banking Leaders to ensure operational stability and integrity by creating, implementing and coaching Branches to District and Region
- Cultivates and maintain strong partnerships with organizational business partners including the Payments, Cross Function, Wire Team, Cash Services, ATM, ACH, NAO, Compliance and Retail Risk Teams (amongst others)
- Oversees, analyzes and coaches to Retail Branch banking risk controls and key operational performance indicators as provided in various metrics reports
- Reviews operational performance to ensure Retail branch compliance to organizational & business line policy and procedure, satisfactory audits/inspection and adherence to state & federal regulatory requirements
10
Experience For Applications Development Technical Specialist for Retail Banking Consumer Deposit Products Resume
- Work closely with Manager, Retail Banking to develop the retail lending, deposits, and mutual funds portfolio
- As the most senior member of the personal banking team, carry a moderate portfolio of the branch’s most valuable clients
- Have fun and work hard
- Working across the Firm’s network, and with external technology partners (e.g. Fintechs), to develop new insights and offerings based on challenges our clients face and emerging areas of focus
- Partner with regions in the roll-out of Next Gen sales and network programs; define, communicate, and implement global frameworks; program manage new and existing initiatives
- Engage with regions to uncover and understand emergent Sales best practices and how to leverage across regions
- Manage the governance and development processes for global training; partner with regions and functions to develop and implement employee development programs; track results and identify opportunities
List of Typical Skills For a Retail Banking Resume
1
Skills For Retail Banking Operations Manager Resume
- Advanced project management, communication and interpersonal skills
- Deliver cleaner year managing a strong control and compliance environment
- A unique opportunity to gain experience with meaningful assignments
- Demonstrated ability to problem solve and develop customized solutions
- Engage with product and operations on a regular basis to ensure a continuous and consistent uptick in client experience across any touch point
2
Skills For Retail Banking Financial Analyst Resume
- Working knowledge of retail banking products and services
- Driving sales, income, service, and productivity standards in the Branch in line with our service and sales ambitions is imperative to your role
- Scorching ownership on client and ensure every single product proposition is delivered in the same manner with clarity and efficiency
- Ensuring optimum and efficient resourcing plans are in place in the Branch to ensure smooth running
- Client focused, success in driving sales and profits, and in building and developing teams of highly performing sales professionals
- Senior leadership driving common control activities for Retail Channels supporting Sales and Distribution/Smart Banking, ATM’s, & Digital
3
Skills For Retail Banking Product Manager Resume
- Provide differentiated coaching activities to office resources based on performance; ensure efficient onboarding of new office employees
- Independently lead ongoing projects and be confident in challenging the norms to help protect and grow the business further
- Work closely with the Manager, Retail Banking and AVP & Branch Manager to develop the retail lending, deposits, and mutual funds portfolio
- Work closely with the AVP, Retail Banking and Sr AVP & Deputy Manager to develop the retail lending, deposits, and mutual funds portfolio
- Internship orientation (an introduction to HSBC and goal setting objectives)
4
Skills For Summer Retail Banking Intern Resume
- Product and functional training
- Opportunities for social and networking events to build bonds and networks throughout the HSBC Group
- Track record of improving the profitability and/or value of a firm or business unit in a management position
- Proactively engage in bringing new ideas and insights based on in-depth analysis and research
- Singularly responsible for offering best-in-class service excellence to Citi’s clients across ALL touch points
5
Skills For Retail Banking Operations Senior Consultant Resume
- Ensure the NPS focus and drive better scores with clinical tracking of all metrics and parameters
- Ensure the safety of the Bank’s funds through proper loan portfolio management focusing on loan quality, exposure limits, and security requirements
- Projects a professional presence
- Manages both directly and through subordinate managers
- Opportunity to participate in a Mentorship Program with GDP alumni
- Opportunity to gain an understanding of the Retail Banking network and develop an awareness of products, services and processes through customer facing engagement
- Manage the development of appropriate, timely and measurable marketing initiatives for key strategic objectives of the business unit including programs to acquire new customers, retain existing customers and deepen customer relationships
6
Skills For Director of Retail Banking Resume
- The purpose of this role is to be a finance business partner to RBWM customer propositions (Premier, Advance & Retail) and channels (Branch and Direct). This role requires an individual to utilize their strong analytical and financial skills to provide value-added advice to the business partners
- Financial Planning experience and CFP or PFP Designation would be an asset
- Post-secondary diploma and/or equivalent experience
- Considerable successful business/frontline management experience
- Develop strategy/policy and ensure the achievement of the Barclays Egypt Strategic Priorities
- Branch Compliance Officer designation or willingness to complete
- Mutual Funds Licence required
7
Skills For Retail Banking Intern Resume
- PFP designation an asset
- CFP designation an asset
- Ownership of all “Retail owned” support functions across Barclays Egypt , managing each function as one team within headcount and budget. Retail support functions include
- Work together with the MD and Country Management committee as one team
- Provide cover for the MD, Country Management committee as required
- Identify and capitalize on innovative new PFS product opportunities. Leverage HSBC PFS global opportunities for new products - lift & shift, and work with segment management to ensure product functionality meets consumer needs and addresses customer dissatisfactions
- Reviewing and monitoring regulatory and compliance frameworks to ensure the business adheres to agreed Group standards and controls covering systems, processes and procedures is an important part of the role
- Project or product management experience preferably in the banking industry
- Experience with managing change in a large organization
8
Skills For Deloitte, Retail Banking, Risk Analytics Resume
- Professional accounting qualification and/or MBA would be an asset
- A mind set of continuous improvement and aiming for excellence
- Post graduate qualification/MBA or equivalent highly desirable
- Value delivery and value chain awareness
- Strategic Awareness (conceptual flexibility)
- Business Acumen: Demonstrates a business minded focus. Understanding how Key and its business units operate. Is aware of his/her contributions and how they impact the business and/or organization at an enterprise level
- Drive for Results: Can be counted on to exceed goals successfully; organization they lead is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results
9
Skills For Head of International, Retail Banking Resume
- Relationship Builder: Relates well to all kinds of people, up, down and sideways, inside and outside the organization: builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
- Attain appropriate professional and regulatory qualifications as required by market
- Attain any internal standards as required by country
- Knowledge of HSBC’s products and services
- Knowledge of HSBC’s policies, practices, and procedures within own area
10
Skills For Applications Development Technical Specialist for Retail Banking Consumer Deposit Products Resume
- Demonstrated strong community involvement (typically holds positions in community organizations) and has long-standing, productive business relationships in the community
- Employs advanced knowledge of project and product management techniques and best practices
- Self-starter, adaptable, able to work independently
- Adhere to all customer service standards and service level agreement
- Adequate growth in revenues, footings and profitability per client
List of Typical Responsibilities For a Retail Banking Resume
1
Responsibilities For Retail Banking Operations Manager Resume
- Work with the bank training department to develop effective employee product training and job aids
- Support PRA/PWA through complex customer service issue resolution focusing on the external customer experience and journey
- Experience delivering services related to one or more of core Information Management, Analytics and Data Science domains
- Perform all aspects of the teller line including processing transactions, balancing cash drawer and vault, as well as other basic branch operations functions
- Collaborate with internal partners to better lever existing systems and databases to drive new and critical analysis in support of strategic decision-making
2
Responsibilities For Retail Banking Financial Analyst Resume
- Lead the design and delivery of repeatable analysis and reporting that combine data sources across various systems and structures
- Develop and maintain subject matter expertise for data relevant to Retail Banking Operations, Product Management and Care Center Operations
- Leverage MasterCard’s competitive advantage and a deep understanding of the retail bank needs to design unique solutions that address customer needs,
- Manage cross border sales and marketing policy design, business approval and maintenance
- Collaborate with other business units (bank operations, marketing, etc.) to identify impact and ensure successful implementation of proposed changes
- Ensure understanding of role specific Bank and Wealth policies and procedures as outlined in the Bank Reference Guide and Front Office Reference guide
- Support the implementation of global role profiles and global compensation standards
- Perform market research and branch/store visits to identify innovation trends and translate to opportunities for Citi
3
Responsibilities For Retail Banking Product Manager Resume
- Promotes a culture of collaboration and teamwork within the team and across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise
- Provide analytical support for efforts aimed at determining the value/profitability and capacity/opportunity of new and existing branch locations, equipment needs, Planning & Forecasting, and other operational projects
- Work to provide research, analytics, implementation and follow up as needed to support elevated levels of Branch and operational monitoring reporting and associated tracking
- Monitor actual volumes on a regular basis, and make relevant recommendations to support a superior Customer and Employee Experience
- Forecast annual volumes for Retail Banking
- Interpret critical changes to key performance indicators
- Compile data and act as backup to the manager in preparing annual budgets. This could include deposit and loan forecasting, fee projections, and expense budgets, for items affecting the Retail Bank
- Maintain a continual awareness of emerging monitoring, automation, and optimization technologies in the areas of reporting and staffing/scheduling and create recommendations for application within Retail Banking
4
Responsibilities For Summer Retail Banking Intern Resume
- Participate on corporate projects, representing Retail Banking and lead specific projects or development efforts where necessary
- Process customer requests and transactions in a positive, accurate and professional manner
- Become familiar with all consumer loan products and processes to accurately assist customers
- Participate in branch and individual goals and engage with customers in order to present products and solutions to meet their needs. Cross sell bank products to customers and prospects as appropriate
- Provides a consistent optimal customer experience, primarily handling customers’ transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing
- Strong analytical skills, excellent communication and interpersonal skills, and can work under pressure
5
Responsibilities For Retail Banking Operations Senior Consultant Resume
- Refers customers to an internal team of experts when non-transactional financial needs are recognized
- Maintain high standards of control and operational practices in line with HSBC’s expectations
- Wealth and Premier is a key proposition in RBWM’s strategy. Over recent years, our business and organization has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients
- Manage risk; have adequate controls in place to ensure that the sale and/or marketing of products are not conducted by entities or individuals either not authorized or not appropriately qualified to do so
- Good organizational, problem resolution, client relation and communication skills, both verbal and written
6
Responsibilities For Director of Retail Banking Resume
- Excellent analysis and judgment skills
- Mandarin and Cantonese language skills considered an asset
- Manage Bank Image / Community Leadership (Customer Experience)
- Graduate caliber with circa 10 years’ experience in business management
- Supervise non-resident regulatory and compliance requirements, inclusive of FIM/GSM
7
Responsibilities For Retail Banking Intern Resume
- In collaboration with Learning and Development and Compliance, develop and deploy training and certification standards for Relationship Managers (RMs) with non-resident clients
- Oversee the delivery of changes in the organization related to retail products; consumer & small business checking, savings, money market, CDs, loans and digital products/channels
- Implement the company's defined product strategy; deliver stated objectives on time and within scope and budget
- Build, develop and grow any internal business relationships vital to successful change management
- Communicate product strategy to leadership and employees throughout the organization
- Become an expert on regional customer segments and competitors, identify and inform central product team of opportunities
- Develop project plans and reports on; project status, issues and risks to product team members
8
Responsibilities For Deloitte, Retail Banking, Risk Analytics Resume
- Provide feedback on customer complaints related to products
- Manage communications to employees and customers on product changes
- APA Loans,Savings & Investments or QFA qualification essential and committed to further continuous development
- Responds well to change and is able to accept change with a positive attitude
- Initiate contact with current and potential customers to discuss their financial requirements. Sell appropriate HSBC Bank core financial services products to meet their needs while developing and expanding account relationships; this excludes the sales of investment and insurance products; refer to Financial Advisors
- Excludes the sales of Consumer Mortgage Products; refer to other specialized product areas, such as Consumer Mortgage, as required
9
Responsibilities For Head of International, Retail Banking Resume
- Utilize full knowledge of NetX360 service and account opening functions, inclusive of running reports, analyzing Registered Representative’s book of business and following up with Registered Representatives on Items for Attention
- Medical Benefits, 401K, and profit Sharing
- Visionary Leadership/provide direction
- Sick and Vacation pay
- Business Acumen: Business Acumen: Demonstrates a business minded focus. Understanding how Key and its business units operate. Is aware of his/her contributions and how they impact the business and/or organization at an enterprise level
- University graduate in business or finance
- Manage account disclosures
- Manage the Risk
- Client Sensitivity: Seeking deep insight into client issues and working to develop client-focused solutions that provide value beyond expectations. Showing a thorough and unique understanding of client needs, and gaining the reputation as trusted advisor and partner with clients (both internally and externally). Handles confidential information with discretion
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