Retail Training Manager Resume Sample
Adella Jakubowski
7669 Muhammad Throughway,
Philadelphia,
PA
+1 (555) 989 2181
Work Experience
Retail Training Manager
11/2015
-
PRESENT
Chicago, IL
- Timeliness, No. of store staff trained
- Mystery shopper score
- Conversion / UPT
- DM Audit results
- Develop training programs to support regional business needs, drive retail business and retail excellence
- On-time, high quality implementation monthly isc
- On-time, high quality and cost effective deployment of in-store communication/visual merchandising program
- Meet SP/SS net sales target
Manager, Retail Training
05/2011
-
08/2015
San Francisco, CA
- Work closely with the kate spade new york learning and development department to bring global consistency to brand induction, cultural immersion and customer service training to store teams, including; selling and driving business skills, client development and product knowledge
- Analyze, develop, implement and measure training programs and curriculum necessary to achieve company goals and build an internal talent pipeline, and provide feedback on programs, selling strategies, field needs and competitive activities within the region
- Assess and measure the effectiveness of all learning tools – ensure these tools are relevant and translatable. provide feedback and develop initiatives to continually improve the effectiveness in each market
- Lead and inspire as a brand ambassador, representing the voice and culture of kate spade new york, and convey a passion or the brand by inspiring and motivating the sales teams to achieve goals while delivering exceptional service and building brand awareness
- Provide ideas and collaborate with stores and other field leaders / brand ambassadors to continue the development of seasoned associates, through leadership training and succession planning
- Partner with store managers to recognize a trainer in each store
- Utilize all available training tools as a starting point for all learning and development initiatives
- Lead seasonal meetings focusing on product knowledge and selling skills
HR & Training Manager Retail
04/2004
-
04/2011
Philadelphia, PA
- Experience in management skills/selling skills training design and delivery
- Proven training background and good understanding of Adult Learning
- A keen interest in the product range and retail business
- Action-oriented and with a drive for results and service mind-set
- Competent in PC skills and Microsoft office
- Ensure retail and merchandising focused training deployment in line with Company’s direction and initiatives from headquarter for the region to enhance program effectiveness
- Conduct induction program to ensure new employees’ integration to the Company
Education
Kaplan University
2000 - 2004
Bachelor's Degree in Training
Professional Skills
- Excellent analytical and problem solving skills; strong organizational skills
- Present information to a variety of audiences through Excellent presentation skills and public speaking skills
- In depth understanding of Luxury Retail, Client experience and selling skills is required
- Excellent computer skills are mandatory (Office, windows) and adequate knowledge of learning management software
- Excellent organization skills and the ability to plan yearly training and multi task is required
- Interest in fashion, retail and luxury industry with a strong interest in developing people skills and capabilities
- Strong communicator and collaborator: exceptional oral and written communication skills and engaging and effective presenter
How to write Retail Training Manager Resume
Retail Training Manager role is responsible for training, retail, selling, customer, software, store, facilitation, organization, coaching, travel.
To write great resume for retail training manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retail Training Manager Resume
The section contact information is important in your retail training manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retail Training Manager Resume
The section work experience is an essential part of your retail training manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail training manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail training manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retail Training Manager resume experience can include:
- Strong business acumen and strong understanding of customer needs
- Knowledge and preparation on matters like customer service, selling skills, cultural diversity, etc.
- Coaching the trainers on training skill and assist to develop a highly qualified training team
- Understanding of instructional design, learning theory, brand aesthetics and industry strong written and
- Supervising and evaluating the execution and effectiveness
- Understanding of the Retail/consumer goods industry
Education on a Retail Training Manager Resume
Make sure to make education a priority on your retail training manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail training manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retail Training Manager Resume
When listing skills on your retail training manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retail training manager skills:
- Work autonomously and resourcefully, effectively prioritize competing demands and efficiently
- Five to seven years of experience with solid career progression, including at least three years’ experience in retail
- Good communication skills, proactive, energetic, warm and enthusiastic
- Excellent interpersonal, public communication and facilitation skills
- Developing training material & tools for both product and skills
- Exceptionalpresentation skills with influencing and persuasive approach
List of Typical Experience For a Retail Training Manager Resume
1
Experience For Manager, Retail Training Resume
- Effective and creative problem-solving skills, strong business acumen
- Demonstrated leadership ability with 6+ years’ experience in a customer-facing sales/retail setting
- Plan, organize and execute training sessions and develops a seasonal training calendar to clearly identify priorities, reach and training frequency
- Training and coaching experience in a customer service orientated retail environments
- Classroom, in-store training and coaching experience gained from a retail environment
2
Experience For Manager Retail Training Resume
- Responsible for ensuring training effectiveness by Retail Trainer
- Enables retail teams to consistently achieve or exceed mystery shop results through effective training & development programs
- Develop and execute necessary training and manage effectiveness to improve
- Monitor and measure training and development programs effectiveness based on new hire evaluations, surveys and regular feedback from management
- Juggle many priorities at once in a fast paced and rapidly expanding marketplace
- Willing to change
- Delivery of focused training sessions for the stores based on local needs using training methodology & coaching
3
Experience For HR & Training Manager Retail Resume
- Manage the Training team’s performance collaborating with peer Training Managers to optimize productivity as a team
- Define training needs to develop improvement action by evaluating current training
- Ensure the Retail Trainer is working closely with Retail Managers to make sure all stores are keeping up with training materials and timelines
- Works with store managers to implement constructive training and giving feedback
- Collaborate and coach Training Specialists / Assist. Training Managers to improve execution of trainings
- Collaborate with APAC and global training team and align global / regional training programs with local needs
- Oversee the Retail Training team with all training functions in the US
4
Experience For Senior Manager, Retail Training Resume
- Responsible for establishing and delegating operational objectives and work plans to subordinate managers
- Maintains the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship
- Leverage resources within the training departments to identify existing materials that can be modified to meet the specific needs of the Retail audience
- Conducts needs analysis to identify and define present and future training needs, and communicates needs to the WW team
- Support store staff in their career by providing trainings based on SHINE
- Support people development aligning with brand value/company strategy
- Develop and execute retail store training
- Train and manage the performance of retail employees by conducting regular store visits and provide reports to the Director of Retail Operations
5
Experience For Direct Retail Training Manager Resume
- Ensure onboarding of Store Managers, sales associates, dental assistants has been handled correctly by Retail Trainer
- Monitor, measure, and hold store teams and Retail Trainer accountable for execution of training expectations
- Ensure a central training library for all retail teams is current and up to date
- Facilitate HR initiatives roll-out and ensure positive impact to business including but not limited to people engagement, mentorship etc
- Seasonally, partner with Buyer and Planner to deliver merchandise training on the buy
- Liaise with Wholesale team to provide training tools, material and know-how to DSA population
- Customer orientation and Planning and organization
- Fluent written and spoken English, Mandarin and Cantonese
6
Experience For Manager, PM, Retail Training Resume
- Available to travel extensively
- To support the Retail Back Office functions (i.e. VM, Profit Protection, Marketing, Merchandising, HR, Finance) to drive and implement the adidas Group Retail University (SHINE), Connect, Engage, Inspire (CEI), Net Promotor Score (NPS) and Store Operations and all relevant processes and procedures in all store concepts and formats
- To analyse, design and deliver training programs as appropriate within the Retail Stores across the specified region area creating short and long term plans for implementation
- To lead by example, creating a professional, high performance culture by inspiring Retail Store Management Team and Training Champions to deliver best in class training standards across North Europe through effective communications methods i.e training sessions, webex, training tools, and the alive share point
- To evaluate the training and development delivered by both Retail Training Managers and Training Champions and recommend changes and implement best practice in alignment with the Global People Strategy
- To manage all Season and Product training materials in alignment with the Global Operations Team, deliver to stores in a practical to use and inspirational format
7
Experience For Assistant Manager, Retail Training Resume
- To ensure all employees receive the relevant Health and Safety Training within stores in collaboration with the HR and Training Managers and external partners
- To focus on Stores that require additional support i.e. under performing and new stores
- Lead and manage other local training projects as agreed with the Market Retail Director
- To manage all Store Openings and Refits in relation to training, including the implementation of training plans and inspirational on-boarding ‘classroom’ and ‘Shop floor’ sessions
- To manage translations where appropriate in line with the Global Procurement Policy
- To manage all portfolio projects for store openings and closures
8
Experience For Senior Manager Retail Training Resume
- Manage and mentor Performance Specialists. Provide insight on retail business priorities and deliver results by developing both the capability and commitment of the Performance Specialists. Set high standards, develop goals, provide timely/accurate feedback and provide coaching and development on a personal and professional level
- Manage coordination of MBUSA Learning & Performance strategies and initiatives. Work with Strategic Leadership Team to generate awareness, solicit input, coordinate efforts and avoid duplication with other areas of the company
- Market Team/Dealer Relations: Demonstrate credibility and integrity with internal and external clients. Enhance the MBUSA image and reputation by representing Learning & Performance at dealerships, meetings, and region functions when appropriate and necessary
- Ensure adequate staffing and training of new and existing personnel. Analyze development needs of team members and recommend appropriate training and development. Monitor and counsel employees, prepare, conduct and review performance appraisals
- Ensure compliance and proper administration of all personnel policy and procedures, i.e., Salary Administration, E.E.O., Performance Management, etc. in support of the General Manager, L&P
- Works with senior management to improve the cost-effectiveness of the operations. Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale
- Motivates Representatives to achieve sales and compliance results; conducts both routine and unscheduled store visits and audits. Works with team to ensure excellence in customer service with every customer contact
- Strong client orientation gained through solid experience with the retail environment
- Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs
9
Experience For Senior Manager Retail Marketing, Training Resume
- Experience of maintenance of an online training platform
- Organize, implement and drive the training team to achieve Retail HR and retail store priorities
- Handle multiple priorities in a dynamic environment through creativity, flexibility and self-organization
- Measure effectiveness of trainings and improve outcome
- Maximize the effectiveness of aGRU
- Partner with Store Managers to build dedicated store and individual action plans to improve KPIs and enhance the client experience
10
Experience For West Coast Retail Training Manager Resume
- During store visits, coaches store staff on the floor to capture in the moment training opportunities
- Develop annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects
- Coordinate with inbound sales and retention departments to leverage best practices for product positioning, sales presentations, promotional offer use, retention tools, and overall customer sales and service expectations
- Develop and implement regional sales incentives to meet and exceed RGU growth objectives. Manage compensation plan programs and implement changes to improve employee motivation and sales performance while controlling overall cost per sale
- Implements WW training strategies, ensuring consistent execution across store organization of new employee induction programs, product training selling ceremony learning initiatives and managerial training
List of Typical Skills For a Retail Training Manager Resume
1
Skills For Manager, Retail Training Resume
- Complete monthly reporting to track all on-going training completed, and create and monitor our sustainability reports for training effectiveness
- Assess training needs for Retail across the Northern Hub and monitor on an ongoing basis, as well as recommend changes to improve training effectiveness
- Experience in a Management, Training Retail Training role in a high retail luxury industry or in a Training consultancy firm is mandatory
- Experience planning and managing both small- and large-scale training events, with flawless follow-through and execution
- Previous experience in organizing and delivering training for a Retail organization
- Excellent understanding of Coaching is required
- Build and maintain a strong working relationship with our global and national training team
- Working experience in retail training as Trainer
2
Skills For Manager Retail Training Resume
- Experience with delivering class training
- Retail training experience
- Experience in training and development
- Experience with set up and launch of an online training platform preferable
- Experience in multi-store retail management; preferably in home décor or home improvement
3
Skills For HR & Training Manager Retail Resume
- Designing overall training framework and yearly training plan
- Assisting retail stores where required in the recruitment of their store team ensuring the correct recruitment tools are being used in a consistent manner
- Developing policies and procedures on promoter training
- Working knowledge of group and corporate dynamics and integrity
- Working environment specialist and overall responsible for the whole Nordic organization
- Develop training KPIs and processes for evaluating training delivery
- To identify ‘Top Talent’ in stores, using succession planning and development tools are set up in accordance with the training function talent process
- Deliver training programmes to company standards and in a format that best suits the trainees attending
4
Skills For Senior Manager, Retail Training Resume
- Align with Learning and Development team to ensure the training strategy supports
- Create and manage written training plans for all retail employees for their continuous learning and development
- Support Retail Operations during implementation of new tools e.g. BTM, RMS
- Onboard and coaching of new Retail Trainers within SEA
- Self-starter with a proactive approach to resolving problems and issues
5
Skills For Direct Retail Training Manager Resume
- Provide training support to own retail team to drive retail business
- Respects individual’s views and positively contributes to a learning environment in which individuals are supported and encouraged to excel
- Develops and executes the company’s strategic training plan for Retail Stores
- Self-directed in planning own work and work of teams
- Facilitate live training for all Direct Retail store openings in the Americas
6
Skills For Manager, PM, Retail Training Resume
- Provide support for all post-opening new hire inductions
- To create, implement and review HR processes and procedures to ensure they are meeting legal requirements but at the same time are practical in approach
- Management of all absence i.e. Long Term Sick, Parental leave and Flexible working requests
- Drive RTS implementation excellence and advise Retail trainers in other SEA countries for the implementation, execution and continuous improvement of RTS
- Share TNA framework with SEA Retail trainers and support in country implementation
- Support or lead SEA related projects as assigned e.g. MSP, Women’s Projects
7
Skills For Assistant Manager, Retail Training Resume
- Support the preparation and execution of the annual SEA Retail Trainer conference
- Complete reviews of appraisal feedback to create TNA across the Northern Hub, and create & deliver relative programs to meet these needs
- Ensure knowledge of subject matter e.g. customer service, product etc. is always up to date and in line with company standards
- Work alongside HR to make sure that all Management Inductions are planned, with travel being arranged where need be, along with follow ups throughout the probation
- Coordinate and conduct trainings of the HUGO BOSS University for all levels of employees such as onboarding, company profile, customer service & selling techniques, basic product, train-the-trainer, process and procedure
- Provide timely support and coaching to sales staff at all levels
- Responsible for deploying training for new store openings, training the trainer and ensuring all new team members have a comprehensive understanding of our operations, policies,products, service models and sales generation in line with regional guidance
8
Skills For Senior Manager Retail Training Resume
- Deploy Field Store Training Managers and provide leadership, tools and ongoing communication for store managers taking on added training responsibility in each district
- Collaborate with the regional retail team and as a member of the market team, determine the strategic direction and priorities to create learning solutions that positively impact business
- Able to influence effectively across all areas of the business
- Professional facilitation skills is required
- Work effectively and collaborate with all levels within an organization
- Strong microsoft applications, chinese word and powerpoint are required
- Enthusiasm for continuous performance improvement in relation to customer experience
- Demonstrates the core values and encourages others to do the same
- HR experience in multinationals companies
9
Skills For Senior Manager Retail Marketing, Training Resume
- Have experience in luxury retail operation as various sales channels
- Demonstrated ability to employ sound judgment in complex situations
- Highly preferable previous experience in Retail functions or in Retail Stores
- Work with HR and Recruiting to develop a comprehensive talent agenda for Retail locally
- Communicate clearly, concisely and persuasively with both large and small groups
- GTEC Score 600 level English
- Self-motivated to proactively plan time to achieve targets and objectives
- Willingly takes the initiative and consistently does more than is required
10
Skills For West Coast Retail Training Manager Resume
- Supports the vision and can give clear direction to inspire others to deliver excellence
- Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge is required
- The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required
- Internet – Advanced; Outlook – basic; Word – advanced; Excel – advanced; PowerPoint – advanced
- Strong project management experience in successfully managing, delivering and improving high-quality learning programs, including curriculum and materials design
List of Typical Responsibilities For a Retail Training Manager Resume
1
Responsibilities For Manager, Retail Training Resume
- Ensure existing training programs are customized to market needs to develop store skills and knowledge, to meet market and consumer expectations and brand standards
- Is responsible for the deployment of all global training content to the region and ensures induction session for all new hires
- Organizes all training logistics and room setup for planned sessions
- Spends time in stores to follow up ‘on the job' with training participants
- Monitors the usage of training information and material and reports back to WW team
- Partners retail support teams, both within the US and within the WW Retail team based in Milan
- Shares key observations with internal stakeholders
- Interact with all levels of personnel with a teamwork attitude
2
Responsibilities For Manager Retail Training Resume
- Positive, self-starter, proactive approach and solution orientated attitude
- Able to read, analyze and compile information for reports, special projects and surveys
- Analyze efficiency and improve productivity of trainings
- Collaborate with District Managers and Store Managers to identify challenges, implement and execute changes
- Plan, forecast and oversee costs for trainings jointly with Sen. HR Manager Retail
3
Responsibilities For HR & Training Manager Retail Resume
- Make budget plan and proposal with high ROI awareness
- Provide product/service information in timely manner to improve sales in focus
- Establishes and adheres to budgets, schedules, work plans, and performance requirements
- Conduct regular meeting/catch up session with key stakeholders and employees to understand their concerns/issues, provide consultation and helping to resolve HR related issues
- Act as the company culture and policy ambassador for the responsible department, to share with employees on team's culture and policy to enhance the understanding. Provide support and facilitation to business on change management
- Coordinates and delivers in the stores all learning programs regarding product knowledge and selling techniques
4
Responsibilities For Senior Manager, Retail Training Resume
- Oversee operational procedures are running smoothly & train teams on becoming more efficient
- Work closely with HR service and CoE team in accomplishing all kinds of HR activities to attract and develop the right talents for the business
- Conduct the exit interview and analysis to understand the key reasons of turnover, facilitate internal transfer to ensure a healthy people development environment in accordance to HR strategies
- Create performance plans and follow up to assure that there are improvements across the board
- Partner with Retail Management and HR to identify strengths and opportunities for improvements
- Of travel required (2 days in office, 3 days of store visits)
- Flexibility and passion to deal with different cultures
5
Responsibilities For Direct Retail Training Manager Resume
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Lift, push, and pull up to 30lbs., potentially overhead
- Service-attitude and mentality
- Luxury retail background
- Drive and pro activity
- Act as the trusted business partner for responsible department in HR issues/initiatives, provide HR solution/service base on the business needs, including but not limited to performance evaluation, talent identification, merit increase etc., and assist line managers to monitoring/improving employees' performance & morale, etc. to build up short term and long term talent pipeline
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