Retirement Services Resume Sample
Tatum O'Reilly
75180 Ullrich Cliffs,
Phoenix,
AZ
+1 (555) 733 5108
Work Experience
Retirement Services District Manager
12/2017
-
PRESENT
Detroit, MI
- Formulates and defines system scope and objectives through best practice research and fact-finding, combined with knowledge of applicable business systems and industry requirements
- Develops or modifies processes to resolve moderate to complex business issues by using IT solutions, considering computer capacity and limitations, operating time, and form of desired results; includes analysis of business and user needs, documentation of business requirements, and translation of business requirements into functional requirements
- Competent to work at a high technical level for most phases of IT projects; considers the broader business implications of proposed IT solutions to current and future business needs
- Supports design, build and test planning phases for medium to large scope enhancements and projects
- Develop and manage the unit’s budgeted expenses and strive to control and reduce expenses
- Responsible for their team’s adherence to FINRA, SEC and state Insurance Department regulations
- Develop each unit’s scorecard metrics
- Processes cash, new account setup and/or disbursement transactions for the IRA and Mutual Fund lines of business. Works closely with senior level administrators and quality coordinators to resolve issues related cash/applications transactions. Defers more complex issues to senior administrators or department management
Retirement Services
07/2011
-
06/2017
Chicago, IL
- Partner with senior stakeholders (eg: Business, Technology and Operations) to understand and prioritize initiatives to define and execute change agenda and meet program/project goals
- Review platforms/procedures and processes to identify opportunities for enhancement/streamlining and develop ways to make them more effective
- Manage a cohesive plan across all work streams, ensuring a coordinated approach to analysis, development, testing and delivery
- Conduct and/or support in-person Annual Plan
- Reviews for all plans with assets greater than $10m
- Customer service or related experience
- Strong oral/written communication skills. Excellent listening skills
- Understands procedures for audit requests and reconciliation issues. Demonstrates understanding of the concept behind adjustments (when necessary and what supporting documentation is needed)
Retirement Services Administrative Assistant
01/2007
-
03/2011
New York, NY
- Reviews paperwork and application data in operations systems. Ensures completeness of paperwork based on department procedures
- Experience working with Institutional Retirement Services or Retirement Services
- Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
- Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
- Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion
- Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs
- Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations
- Experience up to 1 year
- Processes disbursement transactions for the Variable Annuity line of business. Works closely with senior level administrators and quality coordinators to resolve issues related cash/applications transactions. Defers more complex issues to senior administrators or department management
Education
Strayer University - Thousand Oaks Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong knowledge of defined contribution industry Solid understanding of ERISA regulations Strong analytic and organizational skills
- Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls
- Strong communication skills , both verbal and written, including communicating technical topics to non-technical audience
- Demonstrated relationship building skills in a phone environment
- Between one and five years of work experience and/or sales internship or related experience, athletic experience
- Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation
- Grow your skillswhile learning to build a network of key decision makers
How to write Retirement Services Resume
Retirement Services role is responsible for demonstration, finance, securities, training, compensation, planning, research, insurance, translation, software.
To write great resume for retirement services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Retirement Services Resume
The section contact information is important in your retirement services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Retirement Services Resume
The section work experience is an essential part of your retirement services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retirement services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retirement services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Retirement Services resume experience can include:
- Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients
- Effectively explains compliance testing, testing limits, coding, refund taxation to clients, and corrective actions to all tests including
- Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP RS
- Manage a consolidation goal ranging from $4-6M per month for an assigned territory
- Thrive in a team environment and motivated to build relationships driving excellent team results
- Build and maintain strong working relationships with a wide variety of business partners
Education on a Retirement Services Resume
Make sure to make education a priority on your retirement services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retirement services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Retirement Services Resume
When listing skills on your retirement services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical retirement services skills:
- Effectively explains compliance testing, testing limits, coding, refund taxation to clients, and corrective actions to all tests
- Successful experience as a Client Service Manager I (or equivalent DC plan administration experience)
- Experience in Web based testing or front end participant facing testing
- Experience as a Client Service Representative or equivalent in a call center environment using a call coaching strategy
- Strong work ethic with a commitment to building a career path
- Experience with deferred compensation, executive benefits, retirement plan administration, or record keeping
List of Typical Experience For a Retirement Services Resume
1
Experience For Retirement Services Participant Call Center Representative Resume
- Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients
- Maintain accurate records of all calls, emails, correspondence, and client visits in ADP client relationship management systems
- Alert management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate
- Effectively handle escalated calls
- Proactively assist with critical clients
- Coordinate and pier review plan changes and acquisitions
- Keep management abreast of any trends visible through all client interactions, operational data and clarify cases
- Daily administration of pension and retiree benefit policies and programs
- Reconcile pension and retiree benefit payments
2
Experience For Major Accounts Retirement Services Representative Resume
- Review of weekly audit reports to ensure accuracy of pension related data in systems
- Process benefit queries and audits
- Investigate issues and seek guidance by senior team members, as required
- Knowledgeable on pension plan rules to facilitate and support day to day operations
- Knowledgeable on retiree benefit plan and retirement process to facilitate and support day to day operations
- Collaborate with vendors to ensure seamless delivery of Enbridge retiree benefit programs
- Participate in pension and benefit projects as required to reach team goals
3
Experience For Retirement Services District Manager Resume
- Provide ad hoc statistics/reports and queries
- Work within a geographic territory to cultivate new prospects, cross sell solutions, reach and exceed goals and close sales
- Consistently provide a high level of consultative proactive client service in a professional manner
- Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues
- Ensure inquires and issues are resolved and service levels are met
- Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy
4
Experience For Retirement Services Sales Representative Resume
- Assist in the management of vendor relationships on behalf of clients and partner
- Achieve individual and team goals for service levels, growth and retention for assigned book of business
- Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience
- Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans’ periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.)
- Educate client regarding plan features, product capabilities or Ascensus functionality and process
- Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients
5
Experience For Retirement Services Document Compliance Analyst Resume
- Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process
- Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise
- Provide training to members of team as opportunities arise
- Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base
- Demonstrated professionalism in all aspects of the role
- Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype)
- Make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company
6
Experience For Retirement Services Client Service Manager Resume
- Process incoming request for IRA accounts (included but not limited to)
- Work extended hours to meet business needs as required
- Quality focus with attention to detail
- FINRA Series 7,Series 63 and Insurance licenses required within 90 days of hire date
List of Typical Skills For a Retirement Services Resume
1
Skills For Retirement Services Participant Call Center Representative Resume
- Experience with Merrill Lynch’s sponsored retirement plans highly desirable
- At least one year of directly relatable experience
- Very strong client service orientation
- One to two years of directly relatable experience
- Pension and benefits experience
2
Skills For Major Accounts Retirement Services Representative Resume
- Demonstrates awareness of the business and the work group’s goals
- Directly Related Experience
- Experience in Retirement Service & Sales
- Closing new 401(k) plans and ancillary Retirement Services products
- Supporting Operational Readiness in the deployment of Participant Service and Sales Solutions proprietary systems, processes and best practices
- Focus on generating new accounts as well as participating in marketing initiatives to generate incremental (existing) business in this quota-bearing position
- Participate in revenue generating team marketing and prospecting initiatives
- Responsible for using your ADP provided sales training to sell Retirement Services packages in an assigned geographic territory
- Inside sales - selling over the phone to businesses - outbound prospecting job
3
Skills For Retirement Services District Manager Resume
- Troubleshoot and resolve customer complaints using pre-defined solutions
- Able to apply recordkeeping and regulatory concepts and methodologies
- Adept at time-management, organization and problem solving
- An understanding of Defined Contribution & Defined Benefit pension plans
- Client facing for over four million plan participants in PPS (Plan Participant Services)
- Knowledge of the TIAA-CREF organizational structure and each area’s responsibilities
- Knowledge of the TIAA organizational structure and each area’s responsibilities
- We currently have 2 open positions In Windsor, CT
4
Skills For Retirement Services Sales Representative Resume
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Dem
- Gauge client satisfaction through scheduled survey's, client visits and day-to-day interaction
- Obtain FINRA Licenses Series 6 & 63
- Guage client satisfaction through scheduled survey's, client visits and day-to-day interaction
- Knowledge of retirement plans
- Goal oriented and ambitious attitude with capacity and drive to reach and exceed quotas
5
Skills For Retirement Services Document Compliance Analyst Resume
- Proficiency with Excel (pivot tables and vlookups preferrable)
- ASPPA QKA (Qualified 401(k) Administrator)
- PPAC or CEB (or equivalent)
- Applied knowledge of Alberta, Ontario, Federal & US pension rules
- Applied knowledge of ERISA/ US Department of Labor rules
- Two or more years of outside business-to-business sales experience with proven proficiency in selling and presentation skills, prospecting, and territory management
6
Skills For Retirement Services Client Service Manager Resume
- Goal oriented, motivated self-starter, with capacity and drive to reach and exceed sales quotas
- Work independently, as well as collaborate with other ADP Sales Associates
- Communications with Project Manager & IT leaders
- FINRA 6&63 License required
7
Skills For Retirement Services Analyst Resume
- Develop and maintain job aids and procedures
- Create and maintain content for SharePoint, Knowledge Management and Plan At A Glance PS3 extension
- Proactive mindset and ability to work independently
- FINRA 6 License required
- Provide professional, reliable and prompt services to participants, develop relationships with internal partners, as they effectively troubleshoot, prioritize, and multi-task
- Strong Analytical skills with ability to work independently and within a team-based unit
- Knowledge of Medicare, ERISA & IRS regulations. Proficiency in Microsoft Windows based applications
- Take triaged inbound phone calls and review client’s options. Assist when the participant requests to move their retirement assets into their active Voya retirement plan
- Complete all Voya required forms and other carrier forms for the Voya participant, including mailing the forms to the participant for their signature. Review participant forms for completeness and mail to the Other Carriers for rollover
8
Skills For Business Retirement Services Associate Resume
- Handle field inquires on status, build a working relationship with Field Agents, sell our service models to the field for territory management and planning, build new and grow existing relationship with the field to create lead opportunity
- Maintain a working relationship with an assigned Consolidation Assistant, including but not limited to, delegation of tasks and/or activity
- Cross-sell across the ADP product family by introducing other solutions to existing clients
- Cold call with assertive, positive and persistent style
- Demonstrates an ability to reconcile Form 5500 and applicable schedules. Understands 401(k) rules and regulations including IRS and ERISA/DOL regulations. Competently explains processes and procedures with regards to loans and withdrawals including MRD's, Death Payouts and QDRO's, OFA, amendments and adjustments
9
Skills For Risk Program Manager, Retirement Services Resume
- Executive Deferred Compensation Analysis / Problem Solving
- Project manages work of several internal departments, client, financial advisors and client's prior recordkeeper to ensure a successful implementation and is the subject matter expert for all functional areas through ADP for the conversion
- Continually develop and maintain product, industry, and system knowledge and skills
- Support stakeholders with operations and project work assisting in reaching HR strategic goals
- Deliver client retention by anticipating client’s needs, recommending changes or actions, in conjunction with the Relationship manager
- Provide the client with a blackout notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner
- Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding
10
Skills For Sales Rep-retirement Services Resume
- Provide mentoring & constructive feedback to new associates on a consistent basis
- Take part in disaster recovery testing and provide feedback on system enhancements
- Assign and complete cases utilizing enterprise case management tools
- Provide input into the development of promotional, marketing, sales materials, retirement operations’ written communication materials, etc
- Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings
- Provide thorough, high quality research, problem solving and issue resolution
- Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle
- Participates in creating a strategy with Relationship manger to ensure client retention
- Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk
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