Sales Center Manager Resume Sample
Violet Robel
150 Stiedemann Pass,
Houston,
TX
+1 (555) 499 8862
Work Experience
Sales Center Manager
12/2015
-
PRESENT
Philadelphia, PA
- Plans, leads and supervises the sales efforts of our various Consumer Banking sales programs that include Inbound, Outbound and Service-to-Sales initiatives
- Participates in the development, implementation and evaluation of all the sales plans and initiatives for Contact Center to promote sales excellence in the staff and through the Contact Center
- Builds and manages their sales area for growth
- Responsible for achieving growth and sales targets by successfully managing their sales team
- Leads the day-to-day operations of their sales area to ensure attainment of company sales goals and profitability
- Helps establish sales strategies to market retail products to prospective customers and cross-sell and retain existing customers
- Identifies operation problems that reduce the effectiveness of marketing activities and overall sales performance and works with Sales Director on potential solutions
- Liaise with Contact Center Sales Director and other internal/external partners
- Ensures compliance with established internal guidelines, external regulations, operational, legal and ethical standards to protect bank interests
Retail Sales Counter Manager Bobbi Brown Cosmetics & Fragrances Town Center
10/2011
-
07/2015
Houston, TX
- Monitors performance against plan and takes corrective action as required
- Provides coaching and sales knowledge support while ensuring all sales goals for the individual team and department are attained
- Observes the market on an ongoing basis to identify trends and monitor main competitors
- Responsible for facilitating daily sales huddles, assigning daily/weekly sales goals
- Creates sales contests to drive production
- This job has no unusual physical requirements; nearly all work is performed seated in a climate-controlled indoor facility
- This job requires the ability to view information electronically and in print as well as the ability to communicate verbally in-person and on the telephone
Manager, Sales Center
11/2005
-
07/2011
New York, NY
- This job occasionally requires walking, standing, kneeling balancing or bending
- Provide honest and confident feedback to customers regarding men’s grooming and fragrance products
- Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures
- Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr., Small Business, etc.) to ensure referral flow and execution of One Team in compliance with regulatory and supervision policies and procedures
- Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets
- Manage the day-to-day activities of or Relationship Managers (RMs) to drive sales growth,
- Experience in industrial distribution, warehousing or equivalent
Education
Ohio State University - Marion Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Experience of coaching, mentoring, developing others and motivation skills
- Strong leadership, interpersonal, and coaching skills and abilities
- Excellent communication skills with the ability to coach & motivate staff to increasing associate performance levels as well as develop talent for the future
- Proven training, teamwork, and leadership skills
- Proven managerial, problem-solving, communications, analytical and sales skills
- Experience managing a service center or management experience (practices, methods, operations) in a related field desired
- E xcellent analytical skills
How to write Sales Center Manager Resume
Sales Center Manager role is responsible for software, purchasing, retail, securities, training, compensation, reporting, design, insurance, travel.
To write great resume for sales center manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Center Manager Resume
The section contact information is important in your sales center manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Center Manager Resume
The section work experience is an essential part of your sales center manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales center manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales center manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Center Manager resume experience can include:
- Prior forklift, warehousing experience desirable
- Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership; Effectively manage a P&L
- Experience hiring, training and managing a staff of 10 or more employees
- Experience hiring, training and managing a team
- Proven success in sales, operations, purchasing and inventory management
- Proven leadership and coaching abilities of employees at all levels
Education on a Sales Center Manager Resume
Make sure to make education a priority on your sales center manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales center manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Center Manager Resume
When listing skills on your sales center manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales center manager skills:
- Demonstrated proficiency with computer systems, to include past experience with sales
- Experience: HS diploma and 5+ years relevant sales experience required OR
- Proven success in managing and mentoring other employees while establishing the Center’s business goals
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Achieves distribution center sales and margin goals by establishing strong working relationships with employees, sales team, customers and vendors
- Experience with a leading firm
List of Typical Experience For a Sales Center Manager Resume
1
Experience For Retail Sales Counter Manager Bobbi Brown Cosmetics & Fragrances Town Center Resume
- Good Italian and English language skills are required
- Successfully completed studies in Business Management or Business Engineering with several years of professional experience in the field of sales
- Strong sales aptitude and the ability to manage a team of sales representative
- Work independently and strong goal orientation
- Provides an operationally sound, clean, well-merchandised distribution center for customers and supports all marketing promotions and events
- A knowledge of industrial product lines such as gunnite, concrete, pool and spa equipment, chemicals, construction materials, plumbing supplies, electrical supplies, HVAC supplies, auto parts, or similar industrial tangible goods
- Strong customer-service attitude with the ability to deal directly with customers for a large portion of the day
- Familiarity with inventory control software and customer management sales systems
- Knowledge of irrigation and landscape products
2
Experience For Sales Center Manager Ii New Charlotte Stone Location Resume
- Self-motivated and detail-oriented personality
- Integrate across One Team to manage joint success by building and managing relationships with l ocal banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team in compliance with regulatory and supervision policies and procedures
- High customer orientation and detailed knowledge of the Italian IAM spare parts market
- High level of motivation and flexibility as well as the ability to work well in a team
- Ensures distribution center is staffed with knowledgeable, customer service oriented employees by making sound hiring/promotion/termination decisions and by providing training, coaching, accurate and timely performance appraisals and ensuring accuracy of bi-weekly timesheets
- Achieves operational and administrative objectives through compliance with ADWIAD and Standard Operating Procedures Manual. Enforces and adheres to all company policies and procedures as outlined in the Employee Handbook
- Ensures the building, delivery vehicles, forklift and other equipment in the distribution center are properly maintained and serviced according to company and/or manufacturer guidelines
- Two years experience in a managerial/supervisory role
3
Experience For Manager, Sales Center Resume
- Lead a winning team to the end result of being Employer of Choice
- A working knowledge of irrigation and landscape products
- Lift and/or move up to 75 pounds
- Keep abreast with technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager
- Responsible for Center’s P&L
- Interact with customers, outside sales people and vendors
4
Experience For Visitor s Center / Lifestyle Sales Manager Resume
- Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor all direct reports
- Additional responsibilities include: Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and Technical Support
- Oversees the movement of products and balances ticket orders to purchase orders
- Prepares monthly reports for cycle count and pick-lists count for physical inventory
- Additional responsibilities include: Merchandising, Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support
- Work well in a fast-paced retail store environment
- Work directly with local sales teams to develop strategies for increased traffic in the store,
5
Experience For CSC Sales Center Manager Resume
- Lead call center sales department which sells and promotes MetLife and Partner Carrier products to prospective customers
- Coach, motivate and develop Sales Supervisors and staff to exceed sales objectives
- Operate and establish a strong team dynamic which transcends geographic boundaries and brings virtual workers and brick & mortar workers together as one team
- Provides input to the sales objectives and goals of the sales organization
- Monitors weekly sales activity and provides appropriate coaching, training, and motivation to Sales Supervisors and team to achieve and preferably exceed sales objectives
6
Experience For Retail Sales Counter Manager Men s Fragrance & Grooming Town Center Resume
- Interfaces with executive sales leadership team to address issues or trends within the call center
- Leads or participates in work teams that identify and execute plans which result in new or improved sales initiatives and programs
- Full people management responsibility - including hiring, terminations, promotions, performance management, quality and monitoring, coaching along with some training and development
- Full people management responsibility, including hiring, terminations, promotions, performance management, quality and monitoring, coaching and training and associate development
- Responsible for the development and adherence of the sales target
- Oversee and manager 6-12 associates. Enable a highly trained and engaged service-minded organizational culture that provides a world-class customer experience and that protects the Brand
7
Experience For Sales Manager IAM Center South Italy Resume
- Deliver a world-class consumer sales experience for over 1.3 million consumer/trade contacts annually related to pre-sale, solution selling, and post-sale product satisfaction. Enact processes to drive scalable sales while maintaining customer satisfaction targets
- Identify and evaluate critical positions within the organization and establish strategies to develop a strong talent pool. Select, coach, and develop talent including the use of performance management tools
- Drive strategies in customer experience management to be available for consumers when they want and how they want. i.e. web self-service, where to buy, on-line part ordering
- Our people in the Contact Centres are the first point of contact for HSBC customers, each centre taking thousands of calls each day, inbound and outbound. In order to deliver Superior Service to our customers, we need to be able to build effective rapport at the first point of contact to ensure we continue to be trusted with their financial needs
- Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. Ensure there is sufficient focus and robust evaluation placed on new recruits in line with group regulations
8
Experience For Mortgage Home Lending Center Sales Manager Resume
- Take account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
- Open to working flexible schedules
- Broad knowledge of financial services products and services and the customer relationship management system
- Awareness/ proficiency in all products and propositions
- Proficiency with bank systems, basic software packages and specialized applications
- Have a positive , can do attitude with a desire to get things right first time every time , and works around limitations
- Read and interpret P&L statements
9
Experience For Contact Center Sales Manager Resume
- Mechanical or Technical background
- Guides daily, weekly, monthly focus of center goals and objectives
- Delegates tasks and responsibilities to appropriate team members
- Competitive Wages ($15/hr)
- 66 (or 63 and 65 combined)
- “multi-task.”
- The Academy Manager role is integral to monitoring this first point of contact, ensuring all contact remains within mandatory constraints and legislation as appropriate, and identifying the development needs of our executives to enable them to continue to deliver a superior service and value added sales and ensuring the development of new executives to competence
List of Typical Skills For a Sales Center Manager Resume
1
Skills For Retail Sales Counter Manager Bobbi Brown Cosmetics & Fragrances Town Center Resume
- Work effectively as a member of a supervisory team
- Plan and prioritise work appropriately e.g. considering importance, urgency, customer and business impact
- Establish a strong team dynamic bringing the group together as one team
- Five years or more of HVAC experience
- The demonstrated ability to rapidly grow sales in a retail environment
- Successful experience as a manager of small teams
2
Skills For Sales Center Manager Ii New Charlotte Stone Location Resume
- Prior leadership roles with profit and loss responsibility
- Prior management of cross-functional teams and operations is essential
- Experience in the wholesale HVAC industry required
- Related customer service or sales experience
- Trains and coaches team members on effective sales techniques
- Manages activities to align with customer experience expectations
- Marketing: Responsible for the on-going marketing strategy and physical marketing
- Training: Instruct and ensure team members are trained and adhere to company policies and procedures
- Assist the call center vendors by recruiting, selecting, orienting, and coaching advisors and agents
3
Skills For Manager, Sales Center Resume
- Responsible for recruiting, hiring, training and leading a diversified work force
- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends
- Train and manage a work force including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel
- Represent Heating and Cooling Supply as a leader in the industry ensuring maximum sales and profitability
- Thorough knowledge of sales, line management, marketing, telemarketing and direct mail marketing
- Meet call center financial objectives by estimating requirements and budget while diligently managing costs and expenses to maintain efficiency
- Four Walls Marketing- Inactive calls, cross-selling, professional image
- Manage daily store operations, including achieving sales and profitability goals
- Responsible for compensation planning for the sales team and financial planning to ensure adherence to department budget
4
Skills For Visitor s Center / Lifestyle Sales Manager Resume
- Proficiency in air conditioning, heating and ventilation equipment at a wholesale distribution level
- General understanding of the Company’s Human Resources policies and procedures
- Organize team daily activites to offer value added products and services based on customer need and ensures customer understanding of those products
- Determine and monitor inventory stock levels and manage merchandising of sales showroom
- Coordinate Center training and Company/Center events
5
Skills For CSC Sales Center Manager Resume
- Deploys process improvements or strategic initiatives focused at driving increased customer satisfaction, efficiency, sales productivity or expense management
- Develop the organization structure, recruitment, and training programs to support the customer sales strategy and exceed a 10% close rate or better
- Competitive Wages ($16-$18 per hour!)
- Carrier Enterprise is an Equal Opportunity Employer
- Upholds the bank's philosophy and all policies by maintaining appropriate controls to assure full compliance with applicable laws and regulations. Responsible for the understanding, knowledge and management of all required training and compliance issues
6
Skills For Retail Sales Counter Manager Men s Fragrance & Grooming Town Center Resume
- Represent Baker as a leader in the industry ensuring maximum sales and profitability
- Determine and implement call center operational strategies by conducting needs assessments, cost benefit analysis, capacity planning, and technology requirements
- Develop training curriculum working on cross functional teams with leads from product, legal and compliance
- Conduct sales training of advisors and agents utilizing the curriculum created by AIG
- Negotiate pricing and services with vendor partners
- Identify and ensure achievement of Key Performance Indicators including sales, quality, and operational standards
- Consistently maintain our sustainable, professional marketing approach
- Maintain and improve operations by monitoring performance, identifying and resolving problems, preparing and completing action plans, completing vendor audits, managing process improvement, and implementing and managing quality assurance processes
7
Skills For Sales Manager IAM Center South Italy Resume
- Implement cross-sell and up-sell initiatives to sell to new and current clients
- Travel approximately 25-30%, international and domestic travel required
- Meet deadlines and manage pressure to attain Telephone Channel sales goals
- Needs proficiency in Microsoft Office, Outlook, Word, and Excel
- Be Property & Casualty licensed in all states MetLife conducts business
- If currently not licensed, then passing the Property & Casualty Insurance License Exam in your state of residency is required for your employment as well as being able to obtain non-residence licenses in all states required for compliance
8
Skills For Mortgage Home Lending Center Sales Manager Resume
- Achieve and exceed sales metrics and revenue targets
- Knowledge of the organization’s operations, quality management tenets, products and services as well as those of related organizations and business partners
- Analytical aptitude; time management and organizational skills
- Holds team members accountable to individual and center goals
- Educates new customers on product offerings and associated benefits
- Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center
- Accountable for the performance of their portfolio
- Partner effectively with all channels, specifically Contact Center, Retail Branch Network and Digital (where applicable) during onboarding, referrals, and the migration of low value (Downstream), and high value (Upstream), performing activities to direct channels to ensure a seamless customer experience
9
Skills For Contact Center Sales Manager Resume
- Manages home lending production for an inside sales team of mortgage loan officers in accordance with enterprise core values. Responsible for the business integrity of their team
- Manages and coordinates the activities of mortgage loan officers engaged in providing products and/or services, for the home lending line of business, within an inside sales environment
- Manages home lending production for an inside sales team of mortgage loan officers in accordance with enterprise core values. Responsible for the fiscal integrity of their team
- Manages and coordinates the activities of mortgage loan officers engaged in promoting and selling products and/or services for the home lending line of business, within an inside sales environment
- Grows, retains and develops an effective inside sales force for an assigned team
- Drives productivity through sales initiatives and leveraging marketing collateral. Maximizes portfolio retention opportunities and enterprise share of wallet through lead distribution and lead management strategies
- Manages profit and loss activities for an assigned inside sales team
10
Skills For Center Sales Manager Resume
- Take accountability for the performance of the Academy Team and all that they do (compliance, quality and sales performance), contributing to the successful delivery of best in class standards whilst remaining within key operational performance parameters (sales and operational targets)
- Understand Business Intelligence data and be able to translate into individual team performance plans matching key development priorities
- Take accountability and place emphasis on building on the learning gained from induction and maximizing the speed to competence of all new recruits and monitoring progress
- Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc
- Consolidated experience of the different business segments in HSBC
- Tracks performance of local center marketing programs to determine effectiveness
- Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGP
- P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP
- Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations
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