Sales Operations Lead Resume Sample
Destany Abshire
11326 Heidenreich Mission,
Dallas,
TX
+1 (555) 464 5676
Work Experience
Sales Operations Lead
02/2016
-
PRESENT
New York, NY
- Work closely with Nest’s Sales, Operations, Planning and Supply Chain organizations to understand the sales operations needs, from account managers to the executive leadership team
- Own forecasting responsibility for our Americas Retail Sales organization
- Help develop business plans and go-to-market strategy with our senior leadership
- Own new product introduction and end-of-life strategy for our Americas Retail Sales organization
- Provide thought leadership to the Sales organization and assist in annual business planning, org design, headcount planning and more
- Identify opportunities for product, program and process improvement with a focus on supporting growth
- Communicate insights on a regular basis to senior levels of management
- Lead operational support to the PRO Sales Team
Sales Operations Lead, Latin Sales
07/2009
-
01/2016
Dallas, TX
- Provide report tracking, account maintenance, and budget reporting
- Lead the Sales Administrators on the day to day operations for PROField Sales, including LP's, demo accounts, shows, deductions and day-to-day liaison with Field personnel
- Troubleshoot and Monitor charge-backs and deductions to bring resolution
- Prepare goals in excess of $206 Million for PRO sales (field, KPM andnational accounts)
- Maintain the integrity of account assignments in SAP
- Follow through on issues concerning accounts with other departments,i.e. orders, credit, distribution, finance, accounting
- Work with other departments to develop cost savings for Field, i.e. storage and printing facilities
- Work with other departments to ensure smooth transition for new field employees
- Train, monitor and update SOP's as required
Sales Operations Lead, New Member Development
08/2005
-
03/2009
New York, NY
- Assist Regional Managers/Director/DM恠/KPMs with any other issues as they occur, i.e. annual planning, line reviews, sales tracking, etc
- Oversee the tracking of the rebate program working with Finance
- Provide Top Notch Support to the Global Sales Team as part of the Global Sales Operations Team
- Proactively identify areas of improvement and manage projects to address root cause issues
- Own new hire set up and on-boarding processes
- Maintain operational training materials and deliver new hire and ongoing sales training
- Governs business processes in the development, verification of functionality, accuracy, and implementation at the District level
- Increase user adoption of SFDC
- Learn new applications as assigned
Education
Southern New Hampshire University - Nashua Campus
2000 - 2004
Bachelor's Degree in Finance
Professional Skills
- Strong people skills: Ability to develop relationships and drive consensus and results from cross-functional teams
- Excellent organization and collaboration skills
- Strong personal computer experience including word processing, database management, and spreadsheet applications
- Experience of interpreting operational data and its effect on customer experience and service
- Proven statistical analysis and modeling experience with expertise in analytical techniques and their applications to sales and business metrics
- Distinctive problem-solving and project management skills
- Collaborating effectively with departments and cross-functional groups to ensure company goals are achieved
How to write Sales Operations Lead Resume
Sales Operations Lead role is responsible for travel, retail, finance, training, integration, database, planning, reporting, design, modeling.
To write great resume for sales operations lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Operations Lead Resume
The section contact information is important in your sales operations lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Operations Lead Resume
The section work experience is an essential part of your sales operations lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales operations lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales operations lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Operations Lead resume experience can include:
- Demonstrated ability to continuously increase effectiveness of Sales team
- Managing sales expectations while prioritizing work volume with quoting team
- Experience using systems for ERP, CRM, variable compensation, revenue reporting, forecasting, territory planning, automation, and similar
- Experience delivering results in a fast moving, challenging environment
- Experience using systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc
- Professional work experience in operations, management consulting, financial planning and reporting, strategy, analytics or similar
Education on a Sales Operations Lead Resume
Make sure to make education a priority on your sales operations lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales operations lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Operations Lead Resume
When listing skills on your sales operations lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales operations lead skills:
- Advanced Excel skills with a strong understanding of Salesforce or other CRM platforms
- Demonstrated experience in leading change
- Customer facing skills: manage relationships, build trust, offer support
- Ensure improvements in process, systems and tools are effectively communicated and localized
- Analysing operational and sales financial information to enable effective decision making
- Marketing logistics and transactional experience in a global business
List of Typical Experience For a Sales Operations Lead Resume
1
Experience For Sales Operations Lead, Latin Sales Resume
- Sales / sales operations experience
- Strong command of both written and spoken English and Japanese
- Experience in management consulting, sales operations, investment banking, or business operations
- Demonstrate full accountability for all assigned tasks and proactively manage action items, issues and deliverables. Drive progress
- Demonstrated ability to translate customers' needs into timely and accurate responses
- Prioritize work, accommodate change and adapt accordingly
2
Experience For Sales Operations Lead Associate Resume
- Demonstrated ability to extract key business insights through data analysis
- Oversee regular new business review meetings to ensure efficiency in organization and effectiveness in discussion
- Executes Sales to Close Process through Sales Ops Validation Status
- Work with District Offices to validate their Top accounts to be synchronized with SE CRM
- Training and coaching the “why” messaging and how easier and more complete insight leads to timely actions
- Providing contact with industry personnel, Syngenta management, employees and the public
- Work with SE training lead to develop ASCO specific training content for new systems
- Enable decision making to effect business performance against campaign targets and milestone
- Understand Microsoft Excel and be able to manipulate reports and functionality based upon business needs. Complete analysis, end to end, to look for improvements to efficiency and effectiveness (turning insights into action)
3
Experience For Nbu Sales Operations Lead Resume
- Leads in positively influencing and shaping the Marketing culture to ensure a working environment that promotes inclusiveness, engagement and continuous improvement
- Adherence to all relevant external and internal performance standards, Group and Business Level requirements and statutory legislation, including completing Major Capital Project reports in line with Our Requirements
- Match and validate duplicates, correcting data in conjunction with a SE data steward team
- Assist with System Integration Testing
- Work as a first level of support during the launch to sales of new business systems
- Continue to evolve the training documents through the evolution of ASCO sales process changes
- Manages and optimises relationships with internal key stakeholders, (future) customers, and suppliers
4
Experience For Sales Operations Lead, New Member Development Resume
- Maintain and develop operational processes and operational integration plans with Jansen and JOL project teams, and coordinate Potash Marketing’s overall project planning (project scope, detailed work plan, resource management), controls (stakeholder engagement and reporting on progress) and evaluation (tracking of deliverables)
- Manage and extracts full value from any potential joint venture arrangements
- Support the Head of Marketing, Potash Projects, in other potash marketing activities related to Sales Liaison, Technical Marketing, Planning and Strategy, or Market Analysis, as required as part of a small multi-skilled team
- 20%: Team/Individual Leadership - Manages and instills a performance culture utilizing Shire’s Brave attributes, to grow and develop our people. Setting measureable goals and managing individual performance of the team through evaluation, coaching, and feedback
- Support pipeline and forecast data reviews with Finance business partners and sales leadership
- Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports and assist in the development of new reporting tools as needed
- Contribute data and insights to support accurate and timely compensation payments
- Articulate the impact of process inefficiencies and contribute to the design of the holistic, end-to-end solutions (Lead to Order) leveraging the appropriate technology
5
Experience For Global Accounts Sales Operations Lead Resume
- Collaborate with cross-functional teams to improve the overall operational processes
- Understand business needs from stakeholders in order to drive functional requirements
- Contribute data and insights to support well-designed compensation plans
- Understand business needs from stakeholders in order to drive functional requirements and ensure successful change management and adoption of new functionality
- Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
- Assist Sales Managers in all aspects of evaluating their teams’ performance
- Develops partnerships with Mercer various other line of business consultants and other internal resources by maintaining close contact and keeping them knowledgeable on available products and services in order to identify and close new business opportunities and key projects for Mercer’s investment
- Conduct thorough diligence of acquisition targets, analyzing and identifying risks, key value drivers and organizational fit of sales team and methodology
6
Experience For Retail Sales Operations Lead Resume
- Work closely with Global Incentive Compensation, Global Compensation Administration and Human Resources to plan and implement transition of target companies to Oracle compensation
- Develop a deep understanding of the market dynamics and implications for Facebook’s strategy in each market presenting Latin America in global forums
- Participate in global cross-functional teams to implement integration plans
- Serve as Oracle's change agent for the acquired company employees (at all levels from field reps, sales managers, to senior leadership)
- Serve as acquired company advocate and shepherd through the integration process
- Develop, create and improve systems, structures, and processes
- Challenge regional decisions and ensure they are in line with the global sales organization’s approach
- Identify performance related issues, develop an action plan for improvement and implement corrective action
- Implement ideas to improve sales effectiveness and productivity. That means optimizing coverage, go-to-market design, performance management, sales process, and selling infrastructure
7
Experience For HAE / LSD Sales Operations Lead Resume
- Own delivery of key sales growth initiatives
- Communicate expectations to direct supervisor and provide timely updates and reports
- Send weekly reports to the Director of New Member Development
- Provide analytical support in order to develop and define KPIs, goals and levers for growth of WeWork’s enterprise business
- Track KPIs and surface insights; lead special projects and initiatives focused on improving productivity and simplifying processes throughout the sales organization regionally
- Serve as regional focal point, teaming with HQ and regional teams to accelerate sales in our slow-to-fill buildings
- Strategize and manage the development of sales processes, sales territories, and sales engagement rules
- Support the implementation of projects and sales incentives by coordinating with internal and external resources and working with cross-functional departments (Sales, Marketing, IT, Dealer Compensation, Finance)
8
Experience For Sales Operations Lead-enterprise Sales Resume
- Manage core Sales Operations responsibilities and processes such as goal setting, forecasting, system adoption, and enablement
- Own the end-to-end process of tracking the RE sales funnel and operational metrics and delivering regular insights to the business
- Create and maintain documentation on RE processes, policies, and relevant training materials and assist with onboarding new talent
- Build dashboards via BI tools (Looker, Tableau) to help standardize business reporting for strategic analyses and internal business review
- Co-ordinate the sales support activities across the nation with a focus on processes and developing a team of support professionals
- Work independently with limited supervision to drive progress and complete tasks
- Be the primary point of contact for project or program issue escalations and resolution
- Elicit requirements from stakeholders, create documentation and partner with cross-functional teams to implement the desired functionality
- Desire to work in a fast paced, dynamic and product oriented environment
9
Experience For Sales Operations Lead, Americas Resume
- Lead escalations amongst various departments like PCM, GL, credit, IT, etc
- Track and report performance against established SLOs
- Monitor progress through dashboards and reports to both sales executives and suppliers
- Identify top deals within the region to appropriate align work resources
- Review/approve auth codes requests within region
- Lead customer calls, where required, to lead conversation on VRD to drive and maintain set objectives of 90% order volume through VRD
- Extensive system knowledge of PremiSys, ProQuest, OneView, SalesForce, Proposal Manager, GCH, GCT, One Source, Cofee, VIBE, Contract Viewer, VzB Central, VECrm, CAMEO, Vprice, Eval, EZStatus, VEC,
10
Experience For Americas Sales Operations Lead Resume
- Expertise in supp/MAC change processes
- Leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
- Strong command of both written and spoken English
- Provide analytical support in order to develop and define processes and increase operational efficiency for the RE team
- Build KPIs, goals, and levers for business growth on the global, regional, & market levels
- Identify and eliminate RE process bottlenecks and inconsistencies
- Pinpoint system, structural, and process improvements across the full-cycle of a real estate deal
- Track and optimize variable compensation plan initiative and partner with HR function to ensure timely and accurate incentive payments
List of Typical Skills For a Sales Operations Lead Resume
1
Skills For Sales Operations Lead, Latin Sales Resume
- Collaborate on training and enablement to plan and deploy effective new hires ramp up and ongoing learning programs
- Proven track record in driving the best out of people whilst at the same time managing to agreed / business deadlines and targets
- Experience of developing and / or implementing best practice processes to achieve high levels of staff attendance and minimize staff attrition
- Experience leading planning and analysis for large, multi-national enterprise sales organizations
- Proven performance in training and coaching both up and down the organization
2
Skills For Sales Operations Lead Associate Resume
- Collaborate with Training and Enablement organization to plan and deploy effective sales-user training and ensure successful change management
- Understand what makes a good territory. Support ongoing territory planning, design, and optimization
- Serve as regional focal point, teaming with HQ and regional teams to ensure timely open and effective pre-sale of new building launches
- Maintain forecast of upcoming priorities, critical and large deals and align resourcing requirements to meet SLO targets
- Experience creating or using reports in various business intelligence and visualization tools like Crystal, Salesforce Einstein, Tableau etc
3
Skills For Nbu Sales Operations Lead Resume
- Hands-on experience with Salesforce.com administration and reporting
- Experience in an Operations, Management Consulting or Finance Analyst/Manager capacity, or other related fields
- Experience of working as an outsource partner
- Experience managing a team of 6 or more
- Experience working with complex internal data management tools
- Experience in Sales and Marketing in commodity markets
- Ideally experience in fertilizer sales, marketing, and/or logistics
4
Skills For Sales Operations Lead, New Member Development Resume
- Experience and understanding of business processes
- Deep experience using Salesforce and Excel
- Proven track record working in a high-growth, unstructured, and fast-paced environment
- Resources management: Priority setting, workload balance, backup coverage, evaluations
- Experienced in CRM environments, including Salesforce and ASCO Synergy Application
- Salesforce.com administration experience
5
Skills For Global Accounts Sales Operations Lead Resume
- Successfully operate in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
- Deep experience in inbound or outbound Sales environment
- Progressive business experience
- International experience is nice to have
- Contributing to processes and reporting around sales staffing, hiring and on-boarding, including assessing and planning resources
- Partnering with the Sales Leader for APAC to assist with all elements of business planning, progress reporting and outcome measurement
- Understanding of IT systems and data engineering concepts
- Reviewing weekly forecast and pipeline reports. Pro-actively follow-up on deals that need clarification and provide insight on quality of forecast and pipeline
6
Skills For Retail Sales Operations Lead Resume
- Providing thoughtful analysis on management dashboards
- Ensuring account and opportunity data in Salesforce.com is accurate
- Providing relevant information and analysis on customer segmentation, account assignments and territory coverage
- Operating with high quality results within blue chip organizations
- Providing analytics that leads to insight generation
- Assisting in the administration, support, and analysis of field based technology tools
- Assisting with sales report development
7
Skills For HAE / LSD Sales Operations Lead Resume
- Assisting in KPI development and management
- General understanding of all CPE products, capable of discussing parent/ child issues, incompatible or missing licenses, etc
- Own regional goal setting, forecasting and sales dashboarding
- Support the Sales Leadership Team as well as supporting the co-ordination across other Commercial areas such as Customer Marketing, KAM, Product Marketing
- Proficient in delivering training and communication to large distributed global groups
- Contribute to change management, communications, training, and support for deployment of analytics and reporting technology solutions
- Drive the establishment of the acquisition go to market model and related compensation strategy while identifying and reducing integration risks
8
Skills For Sales Operations Lead-enterprise Sales Resume
- Assist in training and on-boarding new teammates, and provide guidance and mentorship to the entire team on all things sales operations
- Own and troubleshoot any issues arising out of quoting process with appropriate groups
- Assist in future enhancements and Schneider integration requirements including Key Performance Indicators, platforming, etc
- Support the Sales Liaison Lead in engaging and developing future customer relationships, particularly in the US
- Knowledge of solution design process, procedures and operating models
- Multi-tasking and able to work under pressures
9
Skills For Sales Operations Lead, Americas Resume
- Knowledge of all departments involved in processing a quote
- Launch readiness process & tracking for NBU
- Sales reporting dashboard development and management in collaboration with US Sales Deployment
- Partner with regional and HQ sales management on business planning and strategy for their respective sales areas
- Lead User Acceptance Testing process. Write test plan and cases, conduct UAT and work with IT on resolution of defects
- Provide ordering system release support and manage through the IT process
- Lead discussions with Product Marketing on new and updated product and service offerings
- Participate with Sales Managing Directors weekly calls
- Participate with Technical Managing Directors weekly calls
10
Skills For Americas Sales Operations Lead Resume
- Cross functional teaming amongst all lines of business required to complete presales work
- Interact with other Regional Leaders, create and share best practices while developing process improvements to streamline the business
- Engage with IT on system enhancements required to streamline quoting process
- Develop reporting metrics designed to monitor progress within region
- Overall technical aptitude and forward thinking
- Support weekly and quarterly leadership team meetings through agenda development and issuance of notes and actions as a result of meeting
- Responsible for providing executive level project coordination and support to the Sales Services Manager in support of the overall Sales Leadership Team
List of Typical Responsibilities For a Sales Operations Lead Resume
1
Responsibilities For Sales Operations Lead, Latin Sales Resume
- Proven performance of leadership
- Proven abilty to work with diverse functions and personalities to lead change
- Maintaining sales reports
- Proactively build global projects including systems and process reinforcement in Salesforce, lead generation, and implementation of new tools and processes
- Support stakeholders across the Growth & Development organization
- Understand high-level sales and RE strategies, translate them into systems and process requirements, and ensure local execution and business impact
- Flexible and self-motivated with the ability to work both independently and collaboratively
- Exercise discretion and confidentiality with sensitive company information
2
Responsibilities For Sales Operations Lead Associate Resume
- Design and support the implementation of the function and team for sales support across the CU’s
- Lead, engage, motivate and manage Sales Operations support team of 4 FTEs
- Develop short term to long term individual development plan and maximize individual potentials; maximize team performance
- Risk, issue & escalation: Proactively listen to, address and deploy solution quickly
- Oversee day to day sales operations deliverables, working closely with senior leadership team and sales executives under a horizontal or matrixed business environment
- Define, maintain and improve internal sales operations process, documents, guidelines and handbook. Maintain sales operations support delivery excellence
- Monitor sales pipeline compliance, data quality and perform regular data patrol to enable pipeline forecast-ability
- Drive & Execute New Business Approval process with CMT OU/OG NBM
3
Responsibilities For Nbu Sales Operations Lead Resume
- Provide guidance for internal sales process navigation, enable senior leadership and sales executives to perform their role effectively with internal sales operations orientation or approval process trainings
- Organize sales or pipeline report & analytics for leadership team to support business strategy analysis and planning
- Follow Up on Opportunity QA & Report out Delivery QAs Overdue
- Create and Maintain Sales to Close Status
- Tracks Historical Avanade Approvals
4
Responsibilities For Sales Operations Lead, New Member Development Resume
- Cleanse ASCO Data extracted from ASCO Business Systems (SBFA, Synergy, etc.)
- Participate in the Train the Trainer, and subsequently train offices on new CRM
- Assist in dashboard creation and report generation
- Train new ASCO sales employees on the sales processes and systems
- Work with report team to create custom reports that are relevant to each sales office or sales management
5
Responsibilities For Global Accounts Sales Operations Lead Resume
- Work with report team to create reports to perform data health checks and create processes to keep a high level of data quality
- Expert in Manage mySales (MMS) tool
- Proficient in MS Office: PPT, OneDrive, OneNote
- The development and implementation of the appropriate sales force strategy and size to maximize the current and future portfolio (in partnership with US Sales Deployment)
- Drive alignment between the brand/portfolio strategy with field force action plans and incentives, including sales action plan development process and collaboration with BU partners to ensure alignment of field implementation plan with brand strategy
- Development and implementation of industry-leading processes and solutions for improving sales productivity processes and execution surrounding sales meetings and routine communications
6
Responsibilities For Retail Sales Operations Lead Resume
- Drive the development and execution of a sales business review process, including regular business reviews with upper management which includes evaluation of Sales Productivity Processes
- Data analysis of financial performance and execution leading to insight generation and actionable interpretation
- KPI development and management for sales
- Leading the planning and execution of Sales Meetings/POAs for the BU including content development and approval, agenda development, communications support, and survey deployment and analysis
- Collection of field input for insight generation
7
Responsibilities For HAE / LSD Sales Operations Lead Resume
- Assisting in the planning and project management of Sales Meetings/POAs for the BU, including agenda development, communications support, and project management
- General knowledge of the telecom market (i.e. Competition, trends, etc.)
- Take ownership of actions and outcomes
- Provide support to respective department
- Preparation of reports, presentations and other material as needed for internal and external meetings
- Cross-functional colloraborator to understand business and various department needs
- Self-driven and people-motivator
- High capability as related to current IT systems and dependencies
8
Responsibilities For Sales Operations Lead-enterprise Sales Resume
- Knowledge of SFDC or other automation functionalities
- Show determination to achieve more
- Resource and SalesOperations
- Proficient in Excel sheets
- 5+ yrs with Excel and Data query tools
- Influence change in staff via subordinates
- Best practice from account or inside sales team service/contact centre with result focused targets
- State Life and Health Insurance License required or be ability to obtain license within 90 days of hire
9
Responsibilities For Sales Operations Lead, Americas Resume
- Expert-level proficiency in Microsoft Excel, SQL, Salesforce and data visualization tools
- Excellent understanding of standard business practices related to sales operations and customer acquisition processes and systems (sales cycle, lead generation, reporting, forecasting, segmentation and sales quotas)
- Experience developing complex GTM and revenue models for high growth businesses and the ability to facilitate communication with senior stakeholders around those models
- Strong business acumen and the ability to successfully navigate and influence strong personalities within a complex business environment; ability to handle multiple, simultaneous projects under deadline pressure
- Strong leadership and delivery record
10
Responsibilities For Americas Sales Operations Lead Resume
- Successfully operate in a lean, fast-paced organization, ability to create a vision and organization that can scale quickly
- Empathetic to the daily rigor and short-term demands of an acquisition organization and able to tie these to a long-term, strategic initiatives
- Expertise in development of new supply chains, and/or new markets and customers, products, brands and business opportunities
- Exhibits sound business judgment, a proven ability to influence others without explicit authority, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Experience in operation excellence and analytics
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