Sales Operations Specialist Resume Sample
Jane Sanford
65577 Berge Dam,
Los Angeles,
CA
+1 (555) 795 4303
Work Experience
Sales Operations Specialist
06/2016
-
PRESENT
Detroit, MI
- Participate in UTC’s ACE program and represent the Sales Ops team in various activities
- Interacting directly with Tier 1 OEM customers to manage supply/demand and serve as initial contact for escalations
- Coordinates between global stakeholders in order to provide superior customer support and manage events which are crucial to meeting revenue targets and maximize shipments
- Works with internal teams to resolve all production issues (forecasting, scheduling, and shipping/invoicing) to ensure highest level of supply continuity
- Manages any assigned project implementations, changes, or significant operational issues
- Creates and maintains a variety of reports (shipping, backlog, forecast, and rebate). Analyzes data and makes recommendations to resolve gaps
- Assists Sales Management and team in all aspects of supporting the customer
- Responsible for coordinating the scheduling of QBRs, preparing the materials to be used during QBR's and driving post-mortem issues and activities
Senior Sales Operations Specialist
07/2011
-
01/2016
Chicago, IL
- Host and manage the weekly, monthly, quarterly sales operations review meeting with internal team and customer per business requirement
- Advanced Salesforce knowledge
- Assess perspective’s subscriber business requirements (systems, processes, etc.) and recommend proper product solutions
- Extensive operation of a computer keyboard with an expectation of speed and versatility
- Provide operational support as central point of escalation through managing issues,
- Dexterity of hands and fingers to operate a computer keyboard
- Training, Registration, Analysis and Reporting via TOPLINE/Oracle Forecasting Module Administration
- Registration, Data Review and Reporting via FTE Data Administration
- Qualification, Distribution, Forecasting and Reporting via Discount/Chit Codes Administration
Customer Sales Operations Specialist
09/2007
-
03/2011
Phoenix, AZ
- Register all qualified sales opportunities in Topline
- Review and maintain all data for VAR Lookup tool
- Review and maintain all data for FTE Data reporting
- Review and maintain all data for quarterly VAR spiff payout
- Streamline, forecast and pipeline sales lead process
- Work closely with Global GEO Leaders and Area Directors to ensure DS Sales process and tools are understood across territories
- Streamline discount management process
- Centralization of discount requests/allocation
- Provide assistance as required on SFA (Sales Force Automation) applications
Education
Cabrini University
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent written and verbal communication skills, cross functional experience and strong interpersonal skills
- Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English
- Skills: Strong written and verbal communication skills
- Mandatory Problem Solving: Strong troubleshooting and problem-solving skills with demonstrated attention to detail Communication
- Strong Organization skills, attention to detail, and solid problem solving experience
- Strong analytical skills; quantitative or financial techniques with keen approach to problem-solving. Project Management experience beneficial
- Excellent computer skills, with experience in Windows and MS Office, including Excel, Word and Outlook
How to write Sales Operations Specialist Resume
Sales Operations Specialist role is responsible for analytical, excel, organizational, microsoft, advanced, interpersonal, business, english, organization, powerpoint.
To write great resume for sales operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Operations Specialist Resume
The section contact information is important in your sales operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Operations Specialist Resume
The section work experience is an essential part of your sales operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Operations Specialist resume experience can include:
- Strong communications and interpersonal skills; basic project management skills
- Demonstrate good verbal and written communication skills and be able to relate to all level of employees
- Professional with strong organizational, communication skills
- Solid relationship building skills throughout levels of organization
- Excellent organizational, analytical, quantitative and follow up skills
- Results oriented, self-starter who is able to effectively communicate across multiple role levels, drive priorities, delegate and own outcomes
Education on a Sales Operations Specialist Resume
Make sure to make education a priority on your sales operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Operations Specialist Resume
When listing skills on your sales operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales operations specialist skills:
- Strong financial and data modeling skills
- Strong analytical, problem solving, and customer service skills
- Strong MS Excel or Google Spreadsheets skills for quick reporting execution (2-3 years)
- Strong Analytical skills with quantitative/financial approach to problem solving
- Solid project management skills such as planning, execution and implementation
- Excellent (commercial) communication skills (writing and spoken) - fluent in spoken and written English and the local language
List of Typical Experience For a Sales Operations Specialist Resume
1
Experience For Senior Sales Operations Specialist Resume
- Excellent problem-solving skills with the ability to apply knowledge; creativity to resolve complex client issues, improving service offerings
- Excellent customer services skills; organized and able to multi-task
- Capability of working and effectively interfacing with subcontract partners and customers
- Proven experience in turning data into reports / summarize information to enable and help decision making. Required
- Extensive computer skills (MS Office, Google Apps)
- Critical attention to detail and research skills required
- Possess a high-level work ethic with a proven ability to prioritize and handle time efficiently
- Outstanding level of numerical and analytical thinking - experience working in a customer facing or sales environment would also be highly regarded
- Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization
2
Experience For Service Sales Operations Specialist Resume
- Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently
- Reporting or data visualization experience
- Proven success in developing, deploying and driving adoption of business processes, Sales CRM tools and performance reporting in a channel business required
- Assist in developing, maintaining and prioritizing the Operational Excellence roadmap
- Strong understanding of finance/budgeting/ forecasting and P&L
3
Experience For Customer Sales Operations Specialist Resume
- Experience in revenue modelling, trend analysis and forecasting
- Experience presenting to/communicating with stakeholders at all levels
- Create deliveries on orders and coordinate with the shipping dept to ensure priority orders or orders with special shipping requests are carried out
- Experience identifying areas for process improvement and driving solutions
- Experience with key go-to-market tools such as salesforce.com, business intelligence, forecasting, compensation administration, CPQ and billing tools
- Demonstrated success working within a changing environment
- Ensures that Salesforce CRM is used in the most efficient and effective manner, providing troubleshooting support
- Manage with final production of Sales Tools and distributing prior to, and during, seasonal Sales Meetings
4
Experience For MSS Customer Sales Operations Specialist Resume
- Experience as a Sales Analyst (Solutions or Software) or a Data Analyst (Banking / Consulting / Financial Services/ IT Software)
- Experience using various information resources including the internet, databases, publications, etc
- Working experience. English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing)
- Demonstrated success performing and leading in a fast paced, dynamic environment
- Demonstrated ability to work concurrently on multiple initiatives, taking direction or recreating direction as required
- Experience working with budgets, strategic and/or operating plans
5
Experience For Finance & Sales Operations Specialist Iberia Resume
- Experience administering Sales and Marketing systems & databases (CRM, Qualtrics)
- Experience of working within corporate marketing and sales environment
- Run an effective and efficient pipeline and forecasting process
- Operational/analytical experience, preferably in online advertising or media
- Interpret data and uncover insights that demonstrate high-level analysis and critical thinking
- Provide data-driven input on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement
- Monitor and track effectiveness of marketing promotions and pilot programs; report results
6
Experience For Spain Public Sector Sales Operations Specialist Resume
- Experience with using Oracle ERP, Excel, Tableau
- Good overall understanding of sales and operations in a consumer electronics context
- Consistently provide excellent customer service to those needing to repair their equipment
- Independently evaluate workflow scenarios, exercise judgment and prioritize decision making
- Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain
- Act as the subject matter expert when developing the content required to deliver curricula to address relevant skill gaps of the sales force
- Significant experience using a CRM SFA system, preferably Salesforce.com
7
Experience For Sales Operations Specialist / Analyst Resume
- Demonstrated ability to define, refine and implement sales processes, procedures, policies , reporting and analytics tools
- Liaise with Regional Vice Presidents and Customer Engagement Executives to collect and validate renewals forecasting
- Strong consulting, problem
- Adaptable to changing business priorities
- Strong influencing and negotiation
- Previous experience of working within Client Services/Sales operations business function
- Experience in a previous customer facing or commercial role
- Experience in the areas of Order Administration/Forecast planning
8
Experience For Spectrum Retail Sales Operations Specialist Resume
- Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
- Experience servicing Large Corporate client base
- Min. 3-4 years of related experience required (Finance, Order Management, Marketing,)
- Previous experience working with Sales Operations teams in small businesses (1-100 employees)
- Experience in claims, medical record review, medical billing, or medical office
- Experience in a business to business (client facing) role
- Align selling resources with the greatest opportunities in the most cost effective ways,
- Experience of using SalesForce desirable, though not essential
9
Experience For Inside Sales Operations Specialist Resume
- Experience leading projects in process improvement, change management,
- Experience overseeing a team of workers remotely is required
- Experience working in an office-based or customer services/contact centre environment
- Experience working in a Sales Organization
- Experience supporting sales teams in any capacity- administration, operations
- Solid understanding of sales forecasts and pipeline analysis
10
Experience For Services Sales Operations Specialist Resume
- Strong understanding of proposal generation and financial analytics
- Establish strong working relationships with a wide range of individuals within and outside of the commercial function
- Prioritize multiple tasks and activities while working under deadlines
- Demonstrated empathy and diplomacy in dealings with others and working in a team environment
- · Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- · Strong focus on driving for results
- Detail oriented with ability to multi-task, setting priority levels
List of Typical Skills For a Sales Operations Specialist Resume
1
Skills For Senior Sales Operations Specialist Resume
- Excellent communication and interpersonal skills and ability to work effectively and cooperatively with different functions within an organization
- Strong interpersonal skills with ability to communicate effectively at all levels within the organization
- Problem-solving skills, Strong interpersonal communication, cross-functional business partnering, and analytical skill
- Strong analytical skills with proven expertise in Microsoft Office 365
- Strong business acumen, excellent verbal and written communication skills and adaptability
- Possess excellent diplomacy and communication skills, as well as a strong ability to work well within teams globally
2
Skills For Service Sales Operations Specialist Resume
- Professional etiquette, organizational skills, and attention to detail Interpersonal skills and ability to work with cross-functional teams
- Strong analytical skills/good with data. Can provide insight and diagnose root cause issues when analyzing reports and other financial data
- Strong organizational skills, ability to prioritize, multi-task and manage your own time
- Solid relationship building skills, able to work collaboratively in virtual teams and/or cross-functional teams
- Strong problem solving skills with ability to challenge status quo
3
Skills For Customer Sales Operations Specialist Resume
- Excellent communication skills both written and verbal, including the ability to persuade an audience
- Strong technical and problem solving skills, and analytical capabilities specifically within Microsoft Excel & SQL
- Project management skills including strong organization, attention to detail, and ability to coordinate and interact with cross-functional teams
- Accurate, thorough and detail-oriented, with good organizational skills
- Basic supervisory knowledge, skills & experience
- Strong MS Excel skills, e.g., to be able to manage complicated excel templates & build excel based business models from scratch
- Time management skills with the ability to prioritize and work independently
- Excellent communication skills in English in both written & spoken
- Strong computer skills and literacy
4
Skills For MSS Customer Sales Operations Specialist Resume
- Excellent written communication skills, with ability to communicate with all levels of management
- Demonstrated oral and written interpersonal, communication, organizational skills,analytics
- Demonstrated initiative and organizational skills as well as analytical ability, originality and/or ingenuity required
- Demonstrated computer skills in Microsoft Office suite of products(Outlook, Word, Excel, and PowerPoint)
- Strong interpersonal skills; ability to excel in a team oriented environment
- Strong project / process management skills
- Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
- Good communication skills (express / defend opinion)
5
Skills For Finance & Sales Operations Specialist Iberia Resume
- Excellent business relationship skills
- Excellent attention-to-detail, time management and organizational skills
- Excellent verbal and written communication skills in Hungarian and English
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex business issues
- Strong time management skills with the ability to work to tight deadlines and handle the pressure of last minute requests with little to no supervision
- Strong planning, project management and problem-solving skills
- Team player with strong interpersonal and organizational skills to work with cross function teams
6
Skills For Spain Public Sector Sales Operations Specialist Resume
- Strong problem-solving skills on both strategic and functional levels
- Excellent analytical skills; ability to synthesize complex or diverse information
- Excellent MS Office skills - Word, Excel, PowerPoint.Ability to work with and manipulate databases and web-based applications
- Excellent written, verbal, interpersonal skills
- Strong analytical skills with the ability to interpret data and trends, as well as assess margins and growth projections
7
Skills For Sales Operations Specialist / Analyst Resume
- Strong attention to detail and exceptional organizational & time management skills
- · Possess excellent project management and time management skills
- · Excellent oral and written communications skills
- · Ability to work with numbers and good analytical skills
- Strong quantitative and analytical skills. Sound business judgment and acumen
- Strong Microsoft PowerPoint skills are required
8
Skills For Spectrum Retail Sales Operations Specialist Resume
- Excellent presentation, negotiation and communications skills
- Outstanding communication skills including verbal, written, and active listening
- Outstanding organizational and relationship building skills
- Having a good understanding what influence actions have on customer experience
- Understanding of Enterprise Sales business models. Solid experience with sales tools and using Salesforce.com
- Project management skills including presenting and delivering on project objectives, timelines, milestones and updates with measurable business benefits to all
- Understands industry drivers while aligning business operations priorities and Managing Director/COO priorities
- Prior experience working within a Marketing organization and/or medical device company
9
Skills For Inside Sales Operations Specialist Resume
- Responsible for ensuring a solid customer experience is provided when handling all customer sales orders and return, repair, and exchange requests
- Professional level experience prior to becoming a manager
- Demonstrate a passion for customer experience and exceeding expectations
- Demonstrated advanced experience with word processing, presentation and spreadsheet software (MS Office/Word/Powerpoint/Excel/SalesForce.com)
- Good previous’ experience working in a fast paced business office and commercial environment is essential
- Demonstrated focus and passion for delivering great customer experiences
- Advanced MS Office Excel skills using Pivot Tables, VLOOKUP, and Data Analysis
10
Skills For Services Sales Operations Specialist Resume
- Exhibit critical thinking and organization skills
- Expert-level skills in Microsoft Office, including PowerPoint, Word, Excel
- Strong proficiency in Excel Pivot tables and experience with Power Pivot
- Work effectively within a collaborative and fast paced team environment
- Exceptional Excel and Microsoft Office Suite skills
List of Typical Responsibilities For a Sales Operations Specialist Resume
1
Responsibilities For Senior Sales Operations Specialist Resume
- Strong interpersonal skills; ability to interact effectively with senior levels of management
- Effective organizational and time-management skills to fulfill daily, weekly, monthly deliverables
- Enabling SFDC sales users to use SFDC effectively
- Teamwork, organization, project management and problem solving skills
- Process RMA’s and confirm validity of returned goods with 3rd party fulfillment partner
- Effectively manages indivdual contributrors to ensure
- Highly motivated with problem solving skills
- Interact with all levels of management; communicate effectively verbally and through email
2
Responsibilities For Service Sales Operations Specialist Resume
- Able to problem solve through thorough research and analytical skills
- Possesses advanced skills in Microsoft Access, Excel, PowerPoint, Word, Outlook, Internet, and SharePoint
- Work effectively with Ariba Renewal Center and ensure collaboration (through Win Plans, for instance) with the regional customer engagement team
- Proven track record of organizing work and managing projects successfully
- Experience of a sales & marketing working environment desirable, though not essential
- Experience in multiple organizational functions such as compensation, forecasting, change management, organizational development, etc
- Experience in a related field, sales/sales training/sales management
3
Responsibilities For Customer Sales Operations Specialist Resume
- Proven record of success in enablement or related roles involving program or project management
- Experience working with diverse business units/product sets in a variety of industries
- Self-directed, motivated, and able to deal with shifting priorities
- Previous experience supporting an outside sales team
- Experience with Oracle or SAP for order processing
- Experienced with SAP Business Objects, Tableau, Sales force .com, or similar reporting tools
4
Responsibilities For MSS Customer Sales Operations Specialist Resume
- Successful team experience in supporting multiple colleagues
- Previous experience working in an analyst role is essential
- Proven ability to work in excel, Oracle, Demantra, or other planning tools
- Work experience in a sales, operations or marketing environment, ideally with an industry focus on consumer electronics or technology
- Related sales and operations experience
- Previous experience in sales operations
5
Responsibilities For Finance & Sales Operations Specialist Iberia Resume
- Sets and coordinates own and team priorities to ensure allocated assignments are completed
- Establish and maintain on-going and effective communication with teams
- Proven ability to be a strategic thinker and problem solver
- Related experience in sales/business operations
- Highly organized with the ability to prioritize workload to meet deadlines
6
Responsibilities For Spain Public Sector Sales Operations Specialist Resume
- Demonstrated ability to learn quickly and be adaptable to change management within processes and/or applications
- Strong knowledge of Callaway Golf’s full product line and its specifications
- Experience in operational background
- Experience with Zendesk/Service Cloud, and other cloud based systems
- Partnering with Ad Sales to resolve/make good units that did not air, getting the revenue reflected on the books
- Skilled in the operation of PC, label-maker, printer, scanner and fax machine
- Experience in Administrative/Office Support
- Capture information on Americas Sales Rep alignment to customer, territories, countries and segment. Validate against quota’s
7
Responsibilities For Sales Operations Specialist / Analyst Resume
- Advanced Experience with Salesforce.com, Marketo, MS Excel, and Google Sheets/Docs
- Exemplifies confidence, collaboration, and brings good vibes to the culture
- Experience working directly with sales teams, understanding common sales terms and methodologies
- Expert analysis of business reporting is strongly desired
- Demonstrates ability to create presentations that communicate at all leadership levels
- Detail oriented, team player with a strong work ethic
- Extracting, manipulating and analysing data, drawing actionable insights to enable decision making on the key questions facing all areas of the business
8
Responsibilities For Spectrum Retail Sales Operations Specialist Resume
- Drafting and negotiating contract language and leading (with the Customer Team) customer-facing communications for contract formation and negotiation
- Maintaining opportunity tracking in Salesforce and ensuring all data remains updated and accurate throughout the sales cycle
- Working with Sales and Sales Operations and Marketing to drive targeted prospecting and lead generation activity
- Creating and managing requests relating to contract generation, terms, performance criteria and other specialized contract needs
- Working within Finance or central Sales & Marketing operations function an advantage. 3-5 years in Management Consulting or similar environment desired
- Collaborating with internal resources to support staff development/training programs for the sales organization
- Providing response to inquiries for sales and service organization regarding customer order status, account history, etc
- Managing demo codes for Pinnacle sales reps by updating codes with new product development releases
- Understanding of some computer programming/ data design terms and structure
9
Responsibilities For Inside Sales Operations Specialist Resume
- Providing support to the regional Sales Enablement and Sales Academy planning and execution
- Willing to work reasonable flexible hours (some evening calls and weekend travel involved)
- Organizing and documenting sales requests
- Gathering and reporting of competitive intelligence and action
- Working within the Sales Operations team to liaise with Marketing, Supply Chain, Product and Customer Care teams to name a few
- Managing sales data and reporting sales and campaign results
10
Responsibilities For Services Sales Operations Specialist Resume
- Understanding of systems in general and ability to learn new systems quickly
- Understanding of Microsoft Dynamics CRM
- Understanding of ConnectWise (PSA Tool)
- Reconditioning Order Support
- Accounting Issue Resolution
- Understanding or knowledge of sales processes, order administration processes, subscription sales and renewals, etc
- Understanding of the dynamics of sales and the needs of sales roles
- Understanding of the Enterprise software world
- Working knowledge of Salesforce.com or other CRMs
Related to Sales Operations Specialist Resume Samples
Clinical / Sales Specialist Resume Sample
Work Experience
• Assuming common goals
• Incorporate an entrepreneurial spirit to win new accounts and grow existing accounts within the Clinical Oncology and HLA Market via strategic and tactical sales activities, related to the Specific MBO’s set out for the Specialist
• Provide Market info...
Professional Skills
• Strong communication skills with the abili...
• Demonstrated sales skills by conducting pr...
• Proven relationship building, negotiation ...
Sales Operations Administrator Resume Sample
Work Experience
• Track and verify chargeback discrepancies and resolve clients’ billing issues
• Manage the completion of all daily, weekly, and monthly sales reporting Manage the NetSuite Sales CRM processes, procedures, training, and daily support for the sales team
• Clearly define and doc...
Professional Skills
• Strong verbal/written communication and da...
• Has excellent oral and written communicati...
• Strong business acumen & excellent written...
Sales Product Specialist Resume Sample
Work Experience
• Successfully grow our Endowment and Foundation business
• Manage client relationships by customizing portfolios, investment policies, managing client investment objectives, cash flow management and goals
• External portfolio manager representing the portfolio management team ...
Professional Skills
• Detail oriented with a strong attention to...
• Good communicator and experience of consul...
• Excellent analytical and problem- solving ...
Associate Director / Sales Resume Sample
Work Experience
• Develop a complete knowledge of company sales policies and SOP’s, and assist the Director of Sales in ensuring knowledge of and adherence to those policies by the Sales and Catering team
• Assist the Director of Sales by conducting all employee/manager Performance Appraisals according to Highgate H...
Professional Skills
• Sales experience with leadership responsib...
• Excellent communications, problem-solving ...
• Strong computer skills including Office ap...
Assistant Director Sales Resume Sample
Work Experience
• Exceeds annual sales and activity goals
• High guest service skills, with the talent, knowledge and the vision and ability to lead colleagues to excellence
• Organizes and supervises departmental activities including tele-marketing, prospecting and qualifying potential leads,...
Professional Skills
• Demonstrate excellent communication and in...
• Planning and Organizing - Skilled at contr...
• Aggressive negotiating skills and creative...
Franchised Sales Resume Sample
Work Experience
• Make copies of room contacts, group resumes and rooming lists, BEO’s, daily reports and client evaluation forms and other items as required; distribute to the appropriate departments
• Stays abreast of competition and industry developments
• Prepares reports as requested: Pro...
Professional Skills
• Excellent Time Management skillsExtensive ...
• Excellent proactive skills : utilize selli...
• Understand links between sales and profit ...