Sales Support Associate Resume Sample
Declan Frami
74148 Bernice Summit,
New York,
NY
+1 (555) 909 7720
Work Experience
Sales Support Associate
04/2017
-
PRESENT
Boston, MA
- Performs internal and external sales support activities including account management support, quoting assistance, proposal development, back-office support, order entry and key account customer service support
- Works closely with and provides support to Outside Sales team
- Evaluates and recommends appropriate product, equipment, and/or programs for TMs and large key accounts
- Promotes 'add-on' sales of gases and high margin hard goods accessories for key accounts
- Conducts or participates in product demonstrations and new offering roll-outs
- Maintains customer records and files, including accurate account setup, management and pricing for key accounts
- Performs select cylinder audits at customer sites
- Utilize site vehicles for customer visits
- Assist with utilization of reporting functions and upkeep of the Client Relationship Management (CRM) database content and Practice Management System, including regular reporting activities, refreshing client and potential client data and inputting new business information
Inside Sales Support Associate
02/2013
-
01/2017
Los Angeles, CA
- Maintain incoming mail, memos, submissions and reports; file and retrieve documents, records and reports as needed
- Works in office setting
- Proven ability to take direction and initiative
- Strong verbal and writen communication
- Provides the technical analysis and input to qualify and prepare responses to Requests for Quotation and Requests for Proposal
- Assist ENGIE Sales team in maintaining the accuracy and data quality in the internal CRM system
- Interacts in written and verbal form with internal and external business partners
- Presents moderately complicated information with guidance and direction
Icb-middle East Sales Support, Associate
10/2007
-
01/2013
Los Angeles, CA
- Communicates effectively (both written and verbal) during routine circumstances
- Applies effective communication skills to provide service, coordinate information and collaborate with others
- Listens and asks questions to solicit feedback to understand needs and provide services
- Obtains facts and explains routine information to team members, sales leaders, and agencies
- Sends communication through fax, email and US mail
- Reviews and responds promptly to email messages, correspondence, and phone calls
- Attends and participates in team meetings and training sessions as appropriate
Education
University of Phoenix - New Mexico Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent verbal phone skills and written communication skills
- Analytical skills, computer skills including MS Word, Excel, Sales Systems and Databases
- Excellent communication skills: written, verbal and active listening skill
- Proven excellent client service skills
- Demonstrates written skills through the ability to effectively write and correspondence
- Demonstrate English verbal communication skills through the ability to speak effectively to customers or employees of organizations
- Project management experience skills and experience
How to write Sales Support Associate Resume
Sales Support Associate role is responsible for computer, excel, analytical, organizational, interpersonal, customer, microsoft, organization, powerpoint, research.
To write great resume for sales support associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Support Associate Resume
The section contact information is important in your sales support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Support Associate Resume
The section work experience is an essential part of your sales support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Support Associate resume experience can include:
- Monitor quote request queues and generate quotes related to new orders, amendments, and renewals. Run quote revisions, approvals, pricing ramps, and pricing agreements and contract language as needed
- Strong client focus/direct client contact experience, excellent interpersonal, communication, presentation, organization and PC skills. -
- Excellent data management skills required, including collection, organization, manipulation, and reporting of key data
- Strong customer service skills for interacting with internal and external stakeholders
- Strong communication skills and ability to work independentlyrequired
- Has very excellent communication skills
Education on a Sales Support Associate Resume
Make sure to make education a priority on your sales support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Support Associate Resume
When listing skills on your sales support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales support associate skills:
- Strong organizational skills and a proven ability to manage multiple tasks efficiently
- Good interpersonal skills and ability to build effective professional relationships
- Effectively uses judgment to independently solve problems by applying knowledge and experience when addressing issues
- Exceptional planning and organization skills with versatility and flexibility to complete competing time-sensitive priorities
- Strong computer skills: knowledge of MS Office Suite (Excel analysis, PowerPoint presentations, charts, graphing), ERP/CRM system
- Highly analytical with strong problem solving and judgment skills
List of Typical Experience For a Sales Support Associate Resume
1
Experience For Inside Sales Support Associate Resume
- Strong analytical skills, able to analyse data/situations and draw logical evidence-based conclusions
- Demonstrated analytical skills. Ability of handle multiple tasks and highly organised
- Strong communication skills with ability to present concisely and descriptively in both oral and written format
- Experience and ability to work effectively with multi-cultural and cross-functional groups
- Multi-task, excellent organizational skills
- Exhibit strong interpersonal and communication skills (oral and written)
- Highly organized, works independently, handles multiple tasks simultaneously, maintains confidentiality, excellent written, oral and telephone skills
- Strong time management skills; ability to multi-task and to quickly change pace on a moment’s notice
- Fresh graduate with excellent communication skill also welcome to apply
2
Experience For Digital Sales Support Associate Resume
- Leverage the IT skills in order to improve/create new procedures and tools
- Prioritize and work on multiple projects simultaneously, manage multiple priorities and deadlines, and execute assigned tasks in a timely manner
- Self-starter with ability to multi-task effectively
- Dedicated and demonstrated commitment to excellent customer service.( Customer focus)
- Strong sense of urgency and effective time management, ability to meet specific deadlines is required
- Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of urgency
3
Experience For Icb-middle East Sales Support, Associate Resume
- Receive and prioritize events for workshops for a PlanSmart region to FSR’s upcoming workshops and materials for sales team for events that have passed
- Multi-task and support various priorities are required
- Previous experience in an Sales Support role in an Asset Management firm would be advantageous
- Strong proficiency in MS Office products (Excel, PowerPoint and Word)
- Two years’ experience in working in a business office
4
Experience For Senior Sales Support Associate Resume
- Validates data for accuracy
- Operates in the optimized case load range
- Insurance industry, sales administration, customer service or equivalent experience
- Experience and proficiency using Microsoft Office Suite, Adobe InDesign, Adobe Photoshop, and Google Suite products
- Excellent attention to detail, be well-organized and show initiative
- Knowledge of life insurance products, or other experience in the financial services industry
- Bases recommendations and actions on solid data, sound analysis, confirms facts, and insights into root causes
- Experience in the insurance industry in sales administration or customer service
- Prioritize multiple projects in a dynamic and fast paced environment
5
Experience For Administrative Sales Support Associate Resume
- Detail oriented with the ability to prioritize multiple projects in a dynamic, fast paced environment
- Experience or ability to work with complex databases and systems
- Prioritize multiple projects in a dynamic and fast-paced environment
- Experience and ability to work with Senior Management to complete assigned tasks on time with minimal supervision
- Experience in print technology or a related field
- Relevant experience in a sales administrative/support role preferably in the telecommunications/ IT industry
6
Experience For Annuities Sales Support Associate Resume
- Prioritize multiple projects/tasks in a dynamic and fast paced environment
- Good written and oral communication for both English and Chinese
- Meet timelines and able to prioritize work
- Access experience is an added advantage
- Experience in a related field
- Tendency to see 'the big picture' and use that to prioritize and drive business value in the right ways
- Demonstrated ability to think creatively, provide innovation, learn quickly
- Excellent knowledge of a third European language is an asset
7
Experience For Sales Support Associate, Serengeti Resume
- Siebel, Salesforce, Excel knowledge/experience beneficial
- Ensures all merchandise is register ready, in good condition and available to the customer
- Trains associates to safely operate store’s equipment; baler, forklifts, pallet jacks
- Onboarding Calendar with new hires going through the HR Process
- Scheduling appointments and assisting the BDM prepare for client meetings
- Liaising with marketing, sales and product management teams on presentations and collateral
- Coordinating Mercer fund reviews and assisting with queries
8
Experience For Sales Support, Associate Resume
- Collating data from various departments including Operations, Product, Major Bids, Legal, Portfolio Management and Tax teams
- Hosting and/or attending professional development days
- Incoming and outgoing mail management
- Sampling, tracking samples, hand samples out of Hamilton stock and order entry with MPS where necessary
- Putting together and mailing presentation packets/folders
9
Experience For Asset Management, Sales Support, Associate Resume
- Formatting and downloading course packs/instructor resources
- Creating and updating sales opportunities
- Supporting Senior Sales to create presentations
- Mining for customer data in our CRM system
- Answering questions related to the register
- Maintaining merchandise standards
10
Experience For Contract Sales Support Associate Resume
- Following up on internal and external adviser/retail client information requests
- Invoicing, follow up and settle credit transactions
- Maintaining price integrity
- Creating Renewal quotes
- Running reports in SFDC
- Working knowledge of Russell’s business is an asset
- Understanding of Equinix products
- Creating PM quotes
- Ensuring the sales floor is ready all day
List of Typical Skills For a Sales Support Associate Resume
1
Skills For Inside Sales Support Associate Resume
- Excellent problem solving skills and a team oriented mind set
- Good sales and negotiation skills
- Effective organizational, interpersonal and communication skills required
- Have the capacity to effectively work independently and within a strong team environment
- Demonstrate flexibility to adapt to quickly changing business environment and varying priorities
- Partner with RSC’s to effectively coordinate territory sales & marketing events, such as client seminars, continuing education meetings and roadshows
- Reflect effective capabilities around multi-tasking, project management, and prioritizing workloads
- Superior critical thinking, analytical and problem solving skills
- Knowledge and skills of tendering of medical devices
2
Skills For Digital Sales Support Associate Resume
- Skills of providing logistic for seminars or workshops nationwide
- Leverage the organisation as to effectively and efficiently support our clients’ request
- Demonstrated effectiveness in both written and verbal communication
- Prior sales support experience within the Financial Services sector
- Proficient Microsoft Office skills; particularly in PowerPoint, Word, Publisher, and Excel
- Possess a strong work ethic and team player mentality - demonstrate the ability to work independently and as a team to reach mutual team goals
- Proficient Microsoft skills, Windows, Word, Excel
3
Skills For Icb-middle East Sales Support, Associate Resume
- Proficient skills in MS Office (Outlook, Word, Excel)
- Analytical, proactive, empathetic and able to communicate effectively
- Effectively communicate with others at all levels in everyday situations
- Good in negotiation skill
- Demonstrate a strong focus on accuracy and the capacity to meet tight multiple deadlines
- Collaborate and communicate effectively with business partners and stakeholders to solution solve and deliver sales results
- Experience with quoting/ordering processes & systems which include Siebel, Clarify, Pipeline, and other legacy systems
- Experience working with vendors and managing inventory
- Good understanding of several fixed income products; Treasuries, Agencies, Mortgages, Asset Backs, Commercial Paper, Corporates, and Emerging Markets
4
Skills For Senior Sales Support Associate Resume
- Strong computer and word processing proficiency, including PowerPoint and Excel applications
- Build and manage strong relationships with advisors with the goal resulting in greater mutual trust leading to better sales results
- A very high skill level with MS Excel (including Pivot Tables)
- Develop effective working relationships with peers, sales team and across organizational lines
- Experience with Remedy or other ticketing management systems
- Customer Service experience in the manufacturing industry
- Knowledge and experience with paper and the printing industry and promotional products
5
Skills For Administrative Sales Support Associate Resume
- Have at least 2-3 years' experience in a sales support role/marketing role
- Min 3/4 years experience working in Sales Support coordination
- Strong track record of successfully prospecting for new accounts
- Experience in Project Managing/ Quote Support / Customer Support Organization
- Strong understanding to the opportunity management in SFDC to issuance of a Sales Order in Seibel
- Experienced in Microsoft Office products required, including Excel, Word and Outlook
- Experience working within a professional services function
- Expedite orders partnering with Corporate Client Services to prioritize hot orders
6
Skills For Annuities Sales Support Associate Resume
- Previous experience in consumer real estate
- Provide prioritized support to sales staff
- Experience with administration of complex commercial transactions very desirable
- Selling SaaS-based solutions (preferably) to K-12 or Government entities, experience in the area of public health or educational software
- Proven track record of exceeding revenue goals
7
Skills For Sales Support Associate, Serengeti Resume
- Past experience within the Investments industry would be highly regarded
- Good telephone manner; inbound and outbound
- Proven ability to be self-directed and can work independently
- Identifies issues/process improvements in area of responsibility to improve customer experience or productivity
- SFDC (SalesForce.com) experience required
- Build solid relationships with customers and Account Managers
8
Skills For Sales Support, Associate Resume
- Maintain strong product knowledge
- High level of effective communication to sales such as unshipped orders and inventory or quality issues
- Direct experience related with the financial markets
- Validate quoting info provided by Partners
- Operate in the optimized case load range
9
Skills For Asset Management, Sales Support, Associate Resume
- Experience in a leadership role with direct report responsibility
- Knowledge and/or experience with ISO standards
- Previous Equinix sales experience as a AE or Corporate AE
- A proven track record of teamwork and responsiveness is required
- Strong work ethic, self-motivated, positive energy, personable personality and ability to develop relationships. Proficiency in use of CRM (Salesforce.com)
- Continue to maintain strong product knowledge
- Possess a strong attention to detail, and the ability to independently analyze information and draw accurate conclusions
- Post-secondary education in relevant discipline and/or equivalent combination of technical training and/or related experience
- Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
10
Skills For Contract Sales Support Associate Resume
- Understanding of networking (including Transport, IP and SoftSwitch)
- Driving world class pricing, and sales support while optimizing sales and profit objectives
- Editing and adding to customer database with information received during calls / emails – research projects
- Answering questions/providing internal process support (Chrome River, Runzheimer’s, etc.) for key employees
- Bring your smarts; we want thinkers who do the right thing (we’re allergic to lots of policies + procedures)
List of Typical Responsibilities For a Sales Support Associate Resume
1
Responsibilities For Inside Sales Support Associate Resume
- Proven problem resolution skills in customer relationship management, pricing, quality, P.O.’s, billing, returns, credits, shipping, etc
- Solid follow up skills and tenacity to complete tasks
- Proficient computer input skills
- Proven ability in data entry with excellent accuracy
- Saleforce experience desired but not required
- Strong orientation to detail and accuracy
- Prioritizes work intake to ensure completion of the most value-added tasks first
2
Responsibilities For Digital Sales Support Associate Resume
- Relevant work experience required
- Collaborate and develop effective internal relationships across business functions
- Sense of urgency and ability to prioritize; attention to detail is very important
- Acting as 1st level support for processing Customer Name changes and Customer Novation’s
- Creating Biomed training quotes
3
Responsibilities For Icb-middle East Sales Support, Associate Resume
- Using the CRM system to extract billable service history of customer accounts
- Reproducing Field Service Reports for customers if needed
- Managing client administration, specifically
- Keeping line manager and relevant associates fully informed of all client-related activities
- Perform various data entry, such as entering customer sales orders, revising existing sales orders and assigning lots
- Set-up new branch onboarding conference calls (i.e. Licensing, IT, Marketing, etc.)
- Renew standing orders using Salesforce.com and contacting customers directly
- Research and resolve pricing, shipping inquires, and inventory. Reporting from BA - Invoice, history, open orders, and reserve
4
Responsibilities For Senior Sales Support Associate Resume
- Actively plan and execute organization events, including BXSI-University, the annual Sales Meeting, and client seminars and events, including
- Uses system (e.g., Genesis, Sterling) to enter and retrieve information regarding inventory, order management, and special ordering
- Provides customer service by greeting all customers, listening to and identifying customer needs and requests
- Aptitude for utilizing emerging technologies and working knowledge of Outlook, Word, Excel and PowerPoint
- Responsible for coordinating and handling small projects related to functions within the team such as process improvement and implementing new procedures
- Respond to the requests of clients coordinating the efforts with other functions (Marketing, Investment Strategy and Business Support functions)
- Assist with obtaining status on items needed for onboarding a new branch – these items include but are not limited to
- Production Reports (i.e. Master branch list, recruiting summary, new branch onboarding survey and checklist, etc.)
- Order creation/entry using our quoting tool
5
Responsibilities For Administrative Sales Support Associate Resume
- Be part of the unit sales team to build high performing and efficient organisation following appropriate corporate governance standards
- Provide assistance in solving shipping issues and or/customer discrepancies
- Provides reporting including trends and statistics to management
- Responsible for researching deal registration requests and rendering a decision to approve or deny the request within established timeframe
- Manage inbound leads, working new and renewal deals independently and scheduling calls for senior sales leaders
- Make cold calls to target accounts as assigned, working deals independently and scheduling calls as appropriate
6
Responsibilities For Annuities Sales Support Associate Resume
- Manage the contracting process with new and existing clients from initiation to closure
- Assists with processing price quotes and pricing negotiations
- Be an adept communicator, demonstrating professional emotional maturity when interacting across all levels of management and staff
- Coordinate legal documents (licensing, lien waivers, listing agreements, etc)
- Accountable for driving sales results through the use of virtual meetings and making outbound calls
7
Responsibilities For Sales Support Associate, Serengeti Resume
- Handle advertiser/rep inquiry calls such as order deadlines, missing material, advertiser complaints and billing adjustments
- Shepherd paperwork through approvals process; monitoring SLAs and escalating as necessary
- Be a contributor to the innovative use of Salesforce.com for the Sales Operations organization within a rapidly growing and evolving company
- Get estimates and facilitate local repairs, coordinate with clients or receiving warehouse (furniture, lighting)
- Assist line manager in tracking prospect and sales pipeline activity and reporting
8
Responsibilities For Sales Support, Associate Resume
- Interested in helping to solve problems, answer questions and coach individuals on how to work within our existing systems and processes
- Assist in maintaining and creating reference resources and materials for internal team consumption
- Aid the Partner in developing initial solutions and working with SA and GSAs to finalize a solution that can be “sold” and explained to the Partner
- Build and maintain working relationships with customers, management, and co-workers
- Review and distribute pipeline reports; manage data quality of pipeline reporting
- Achieve personal productivity and assist in meeting store
- Engage customers to the advantages of opening and
- Undergraduate students completing a university placement program
- All customer finance outstanding is collected in a timely manner
9
Responsibilities For Asset Management, Sales Support, Associate Resume
- Drive financial improvement plans of existing customers
- Ensure correct financial reporting
- Support of the RM for all the activities with clients (training sessions, conference calls, meetings, incentives)
- Develop the narrative for the products offered by leveraging a deep knowledge of the markets
- Assist with obtaining branch office set-up from home office department (i.e. Branch Facilities, Information Technology, Branch Support etc.)
10
Responsibilities For Contract Sales Support Associate Resume
- Sells Dell’s products and services, including Desktops, Laptops, Printers, Software and service contracts
- Ensure a market leading position in customer satisfaction and service delivery
- Seek out and recommend new processes and workflow methods to increase organization efficiency, improving customer satisfaction
- Analysis of information, data, or opportunities to make the best decision in how to strategically quote for purposes of positioning LIXIL to win the business
- Provide backup for appropriate sales personnel including the facilitation and coordination all sales order entries
- Project managing platform product additions, dealer group product approvals and research house reviews
- Interface with sales team/Strategic Analytics and Marketing to get work done
- Interface to begin to build relationships with Internal contacts including Account Executives
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