Salesforce Analyst Resume Sample
Arnaldo Turcotte
94115 Wunsch Square,
New York,
NY
+1 (555) 834 4448
Work Experience
Senior Salesforce Analyst
07/2016
-
PRESENT
San Francisco, CA
- Partner with Training and Development for new hire onboarding and developing training sessions for new users and the ongoing needs of existing users
- Help design new solutions for cross-functional teams utilizing out of the box and custom Salesforce objects
- Bring your functional or technical expertise to form part of delivery team designing and implementing software as a service (SaaS) solutions
- Work with clients to collect business requirements, design “to be processes”
- Configure, customise and test “SaaS” solutions
- Design and implement integration to existing systems
- Manage business adoption and deployment activities
- Be central to the delivery team throughout the entire lifecycle
- Fluent in agile and waterfall delivery and experienced in getting the best from the platform
Salesforce Analyst
05/2009
-
05/2016
Boston, MA
- Detailed oriented, with the ability to communicate at varying organizational levels
- Demonstrated expertise and experience with various CRM applications and relational database applications
- Experience in Salesforce (SFDC) CRM with end to end implementation experience or similar CRM solutions
- Experience soliciting, gathering and analyzing user input and requirements
- Experience authoring requirements, definition and related documentation
- Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
- Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools
Junior Salesforce Analyst
10/2005
-
11/2008
Boston, MA
- Experience working with assessing business unit requirements and requests
- Strong analytical and process design skills
- Experience with the SFDC platform or other CRM system
- Action oriented and able to work with limited supervision
- Demonstrated understanding of enterprise data and ability to develop and recommend appropriate solutions
- Detail oriented and able to prioritize and manage multiple ongoing projects
- Executive presence and ability to effectively navigate all levels of the organization
- Excel in a team-based environment
Education
Heidelberg University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication, prioritization and organizational skills
- Strong business insight with excellent social, analytical and team working skills
- Analytical skills and the ability to analyze quantitatively, scope technical requirements, and effectively prioritize program goals
- Excellent written and interpersonal skills as well as experience with requirements documentation
- Excellent planning, interpersonal, and time management skills with a track record of following through on dedications
- Strong systems/business analysis and problem solving skills
- Experience in Salesforce end user training with strong documentation skill
How to write Salesforce Analyst Resume
Salesforce Analyst role is responsible for analytical, interpersonal, design, salesforce, organization, training, automation, documentation, excel, powerpoint.
To write great resume for salesforce analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Salesforce Analyst Resume
The section contact information is important in your salesforce analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Salesforce Analyst Resume
The section work experience is an essential part of your salesforce analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Salesforce Analyst resume experience can include:
- Demonstrated analytical skills and comfort with data, metrics and statistical methods
- Very strong interpersonal and communication skills and ability to interact positively with peer groups within and outside IT and management
- Excellent verbal and written communication skills and the ability to work with and through others to resolve issues
- Meet deadlines and prioritise work effectively
- Advanced technical skills. Experience with Salesforce is helpful, but not required
- Excellent communication skills – English
Education on a Salesforce Analyst Resume
Make sure to make education a priority on your salesforce analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Salesforce Analyst Resume
When listing skills on your salesforce analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical salesforce analyst skills:
- Strong customer service skills – ability to interface effectively and establish quick credibility with employees
- Critical thinking and strong and independent problem solving skills
- Solid analytical and problem solving skills working with complex system, process, and data issues
- Strong problem-solving skills with a drive to follow through on solutions
- Time/task management and organization skills to balance competing priorities in a fast-paced environment
- Strong skills in Salesforce
List of Typical Experience For a Salesforce Analyst Resume
1
Experience For Senior Salesforce Analyst Resume
- Advanced technical skills including SQL, PL/SQL, Microsoft Office, Visio, Project
- Effectively present information to IT management, Business and other regions
- Experience implementing and configuring Salesforce.com for 100+ users
- Has hands on experience in several mid-size, global implementations using salesforce.com in some of the following areas
- Database management, query writing, report writing, and/or data quality experience
- Previous experience delivering solutions to sales, customer care, and/or marketing teams
- Strong understanding of Salesforce’s capabilities and limitations
- Solid understanding of software development lifecycle and uses in custom development
- Project management experience to lead small to medium sized projects involving Salesforce
2
Experience For Salesforce Administrator / Analyst Resume
- Help improve existing performance of Salesforce.com solutions to drive sales growth and enhance customer experience
- Executes production validation and maintains involvement in the testing process (as needed)
- Demonstrated excellence in written and verbal communication using the English language
- Deep experience and expertise translating business requirements and processes into low friction automation and high impact solutions
- Experience with projects involving relational databases
- Experience leading systems projects with technical staff
- Experience in a Sales or Marketing role
- Experience with Wave Analytics, Lightning, BlueKai, Eloqua, Exact Target, Marketo or Pardot
3
Experience For Salesforce Systems Analyst Resume
- Strong understanding of SDLC methodologies (Agile, SCRUM, other)
- Regularly audit and validate data for completeness and accuracy
- Experience in Salesforce administration and implementation
- Animate workshop, ensure follow up is effective
- Validate Salesforce rules and workflows
- Work with customers to prioritize business requirements, estimate effort and plan releases
- Experience in IT industry
- Experience in Salesforce projects and support
- Experience in business process definition, requirements definition, technology solution research and design
4
Experience For Senior Analyst, Salesforce Administrator Resume
- Develops and maintains validation rules and custom workflow rules
- Teams with business leadership, internal/external development resources and suppliers to ensure timely, accurate and cost effective delivery of IT solutions
- 10+ experience in IT analysis, design and implementation of complex, global CRM (Salesforce) solutions
- Administration and project management experience on the Salesforce Sales or Service Cloud
- Understanding of project lifecycle including leading requirements gathering, technical and functional documentation, development, testing and training
- Understanding of information systems including pricing process from strategy to execution
5
Experience For Salesforce Analyst & Administrator Resume
- Managing the end to end Release, including communication with the business stakeholders
- Training new hires on SFDC and develop training aids
- Reporting and responding to all dashboard requests
- Understanding and use of databases (SQL Server, Oracle) and scripting
- Utilizing established speech analytics software, create automated reports and provide analysis related to recorded conversations from a call center environment
- Willing to administer other business applications to assist the Application Support team
- Being the go to person for the team administrators and end users when they have Salesforce queries
- Understanding integration scenarios and design would be beneficial
- Understanding of SFDC sandboxes, deployment capabilities, and mass data manipulation
6
Experience For Salesforce System Analyst Resume
- Understanding of cloud software
- Engaging leaders who make a positive impact on their company, stakeholders, and communities
- Onboarding new users
- Providing prompt and complete resolution to technical challenges and business issues
- Ensuring that client systems are fully operational and any loss of service is restored in a
- Designing solutions with maximum usability while minimizing complex code and customization
- Leading business process discovery workshops
7
Experience For Salesforce Administrator & Analyst Resume
- Delivering detailed design proof-of-concepts, prototypes, in PPT and sandbox, as needed
- Train new and existing users in best practices by developing training plans, materials and documentation
- Specific knowledge of using cloud based systems and designing or managing cloud based systems is highly desirable
- Develops training plans, materials and documentation for users, keep materials up-to-date, and coordinates new user and ongoing training sessions
- Be responsible for developing Apex, Visualforce new functionality and enhancing existing functionality
- Provide day-to-day troubleshooting and support for our rapidly growing pool of users, both on-site and in remote locations
- Create Test scenarios, perform System Integration testing and manage User Acceptance Testing (UAT)
- Facilitates requirements workshops, documenting detailed functional, technical, reporting & data requirements
8
Experience For Contracting Salesforce Analyst Resume
- Serve as key resource for answering SFDC questions and trouble shooting
- Successfully integrate existing sales and compensation reports into the Qlik Sense visual reporting tool
- Ensure data Quality Control, cross referencing, and cleansing
- Performs daily administration and support of CASES’ Salesforce database, including but not limited to, managing multiple user setups, profiles, and roles
- Assists with documenting current and to-be business processes while understanding the data and technologies needed; and
- A history of running and supporting successful projects
- Provide ongoing communication to partners as it pertains to development, testing, go-live dates, etc
- A high level of confidence and extensive knowledge of emerging industry practices when solving business problems
9
Experience For IS Functional Analyst Salesforce Resume
- Clear understanding of the best practices to be followed in Salesforce configuration and development and enforces the same for future implementations
- Self-motivated, demonstrating initiative and ownership
- Develop and maintain system reports and dashboards to bring decision insights to our sales and services teams
- Apply Level 1 business configuration changes (not requiring Technology change process engagement) to the Salesforce production instance
- Provide regular reporting of all Level 1 business configuration changes applied to CRM system
10
Experience For Salesforce Senior Analyst Resume
- Create and maintain internal Client Success Operations job aides to assist in cross-training and provide baseline for improvement identification efforts
- First point of contact for user support and problem solving
- Manage Salesforce business user change requests and enhancements from requirements to production deployment, including a traceability matrix
- Develop new/modify existing custom objects to include feature enhancements and improved workflow for users
- Design solutions that align with best practices of Sales force and requiring minimal customization
- Assist in CPQ system testing and configuration
- Develop overall solution design options and recommendations, considering pros and cons
- Configure Salesforce to support prototyping and solution approaches, within a larger team of analysts and developers
List of Typical Skills For a Salesforce Analyst Resume
1
Skills For Senior Salesforce Analyst Resume
- Proven Salesforce.com administrative and development skills
- Excellent communication skills and the ability to communicate at all levels or the organization
- Excellent written and oral communication, interpersonal and relationship management skills
- Excellent verbal and written communication/ presentation skills
- Two (2) years of experience creating Service Cloud, Sales Cloud and Lightning Experience applications using declarative methods
- Strong understanding of and experience working with agile methodologies
- Analytic skills - understanding CRM reports and ability to communication to business partners during daily SCRUM calls
- Project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment
2
Skills For Salesforce Administrator / Analyst Resume
- An attention to detail with exceptional analytical, critical thinking and problem solving skills
- Superior interpersonal relationship building and leadership skills
- Prior experience Integrating with AppExchange or external partner applications
- Prior Salesforce Administrator experience supporting a large volume of end users
- Communicate effectively at different levels within the organization
3
Skills For Salesforce Systems Analyst Resume
- Salesforce.com administration and configuration skills
- Experience with Workflow Rules, Validation Rules, Assignment Rules
- Effectively communicate insights and plans to cross-departmental team members and management
- Prior experience within and/or passion for the clean tech industry
- SFDC declarative development skills (workflows, process builder, approval processes)
- Communicate effectively with business partners and stakeholders to assess support needs and assist in the identification of business needs
4
Skills For Senior Analyst, Salesforce Administrator Resume
- Prior experience with large Salesforce.com implementations and migrations
- Train employees to effectively use CRM system
- Providing configuration expertise for validation and testing
- Providing project leadership, business judgement and business experience to support both strategic and tactical initiatives
- Increasing responsibility as a Business Analyst, or related experience, with focus on Wealth Management functions
- Strong overall technical background including understanding of Apex programming language, VisualForce development, Web Services, SOQL, HTML/XML, javascript
- Solid understanding of wider IT principles, including ERP, networking, server configuration (Windows 2008 – 2012), Active Directory and Hyper-V
- Assist the Solutions Architect in planning and prioritizing Salesforce enhancements
5
Skills For Salesforce Analyst & Administrator Resume
- Good knowledge of marketing automation tools such as Marketo, Pardot or Marketing Cloud
- Experience configuring and managing Salesforce
- Experience supporting/deploying Salesforce.com
- Strong understanding of CRM concepts, processes, benefits, and applicability in the Sales, Relationship Management, and Marketing space
- Previous experience in delivering Salesforce functional training
- Experience with business application testing (planning and execution) - Advantage
- Experience working with Salesforce Service Cloud or Marketing Cloud
- Self-starter, comfortable in a fast paced and dynamic environment with the ability to adapt to changing priorities
6
Skills For Salesforce System Analyst Resume
- Experience supporting Salesforce related user issues and outages
- A ‘systems’ thinker with process orientation and solid understanding of sales processes
- Experience working with Salesforce, technical implementation and day-to-day support of the platform
- APEX development and debugging experience
- Proven ability to troubleshoot and resolve issues using a structured, logical approach
- Demonstrated ability to improve procedures and standards, ensuring quality and delivery of service to customers
- Experience with business reporting and analytics tools such as OBIEE, Microsoft Power BI or equivalent
- Experience in programming language: Java, Java Script, SFDC, VB, Python, C++ etc
7
Skills For Salesforce Administrator & Analyst Resume
- Experience in integrating information from a variety of resources, formats, and systems
- Progressive IT or banking business experience
- Solid understanding of Salesforce technical requirements, system configuration, user requirements, and all related processes and procedures
- Skilled at (COTS) Commercial off the shelf software systems and mapping business requirements to reduce customization is desirable
- Strong business acumen, innately resourceful, curious, and clever when solving problems
- Experience with the banking business processes
- Good knowledge of batch loading
8
Skills For Contracting Salesforce Analyst Resume
- Experience working in continuous integration environments
- An ability to work on their own initiative and deal with conflicting priorities and meet deadlines
- Experience of working with business users; mainly with Sales organization - Advantage
- Three years’ experience managing a SalesForce Environment for at least 50 users
- Some Salesforce Lightning Experience
- Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of the business group
- Create and edit workflows, validation rules and approval processes
- Experience with both Sales and Service Cloud
- Client Relationship Management (CRM) systems experience desired
9
Skills For IS Functional Analyst Salesforce Resume
- Retail financial services or brokerage experience desired
- Work with partners and the SFDC team to work thorough challenging resources or priorities
- Experience with Web Services development and Salesforce API (REST/SOAP/Metadata)
- Good understanding of application architecture principles, protocols and practices, including data structures, data modeling, and data security
- Good knowledge of Object Oriented Analysis and Design, Database Design and Software Development Lifecycle
- Good knowledge of Community Cloud and Education Cloud
- Good knowledge of agile development project management tools such as Jira, Asana, or Pivotal Tracker
- Good knowledge of team collaboration tools such as Confluence, Basecamp, or Sharepoint
- Experience BA work within SalesForce platform
10
Skills For Salesforce Senior Analyst Resume
- Experience with Salesforce or other CRM as a systems analyst or developer
- Experience with CRM System in a global environment with multiple integrations
- SalesForce.com Administrator or Developer experience
- Demonstrated ability to build trust and relationships with business users and leaders
- Two (2) to Five (5) years of professional experience
- Strong grasp of Salesforce data model and report/dashboard development
- Proven ability to influence and work closely with partners to determine acceptable solutions
List of Typical Responsibilities For a Salesforce Analyst Resume
1
Responsibilities For Senior Salesforce Analyst Resume
- Technical Skills: Master Salesforce & CPQ platform, able to address problems promptly and drive impact from system enhancement, new tool/technology adoption
- Experience in delivering structured classroom training on Salesforce
- Have a good understanding of ResMed Salesforce.com implementation and customizations
- Good understanding of software development lifecycle for projects
- Participate and/or coordinate business calls to seek clarifications, prioritize, and advocate for simple solutions
- Work well in a virtual team environment with strong collaboration
- Establish, manage and assist the business teams in prioritization of Salesforce efforts
2
Responsibilities For Salesforce Administrator / Analyst Resume
- Demonstrates Salesforce capabilities to solve business problems
- Identifying and implementing application solutions, enhancements and system integrations
- Determining and distributing best practices to the Salesforce.com user community
- Coordinating tools and business processes aimed at maintaining high levels of data integrity and operational reliability
- Designing SFDC configurations and creating configuration specifications
- Creating and maintaining documentation on processes, policies, application configuration and help related materials for users
- Understanding of Sales processes – Advantage
- Sales data management (gathering, updating , mapping and sharing on request with other departments)
3
Responsibilities For Salesforce Systems Analyst Resume
- Lead training and coaching for Salesforce users
- Craft documentation including process maps, diagrams and manuals for enhancement of the Sales Quality Framework
- Work with work stream process owners to improve adoption and training within Salesforce
- Address and manage storage capacity issues and agree archiving structure
- Salesforce configuration and managing the developmental work completed by offshore
- B.A. or B.S. in IT, Business, Finance, or Marketing
- Travel for training, occasional team meetings, and projects (~20% max)
- Keep Salesforce Trustee and Steering Committee apprised of business unit needs, obstacles and opportunities
- Expands the standard capabilities of Salesforce (SFDC) using custom code like APEX or s-controls to meet the business needs
4
Responsibilities For Senior Analyst, Salesforce Administrator Resume
- Creates and manages custom objects, fields, formulas, reporting snapshots and report types
- Monitors user adoption rates and responds as needed (additional training sessions, communication, modifications, or other resources) to improve
- Proactively identifies recurring issues or "value-add" areas and proposes process or systematic solutions
- Be a key contributor to the SFDC portal based strategy, and actively consult cross functionally with Marketing, Sales, Services and Operations Management
- Design, improve and sustain projects in Salesforce & CPQ for business functions such as Sales, Marketing, Product Management and Service
5
Responsibilities For Salesforce Analyst & Administrator Resume
- Coordinate testing and sign-off delivered solutions with end users
- Act as a consultant to business counterparts to improve the use of existing system solutions and/or business processes
- Design, configure, develop and maintain custom objects, triggers, and workflows using the Salesforce.com/Force developer toolkit
- Provide ongoing User Management/Administration/Security
- Lead story building sessions
- Assist with Gap analysis, identification and sizing
- Facilitate the creation of Test Plans and Scripts and manage User Acceptance Testing (UAT)
- Serve as customer liaison on project facilitating daily and weekly project review meetings with clients and team members
6
Responsibilities For Salesforce System Analyst Resume
- Monitor and adjust project schedules as needed to ensure timely delivery in line with client expectations, ensuring that tight schedules are met
- Develop ad hoc reports leveraging various data sources and administrative platforms
- Suggests reporting structure, content and key elements and collaborates with multiple sources to produce the best output
- Seeks out and collects feedback on reporting from the business and business leaders and proactively supports their requests
- Analyze data from sources such as Salesforce, CPG, Nielsen, Diver, Accounting, and HR in order to provide accurate data to the business
- Willingly educate others on Salesforce reporting techniques
- Responsible for data preparation and migration, data cleansing, audits and updates
- Supports training and communicates to various teams
- Assist in developing reports, dashboards, and processes to continuously monitor data quality and integrity
7
Responsibilities For Salesforce Administrator & Analyst Resume
- Leverage out-of-box reporting capabilities to address customer needs
- Familiar with application programming Interface
- Advanced understanding of the Salesforce data model and how and when to create custom objects, junction objects, and other model items
- Database cleansing activities
- A background in enterprise application consulting is very desirable
- In-depth understanding of the capabilities and constraints of Salesforce application
- Manage the user community (e.g. set up user profiles, security roles and views)
8
Responsibilities For Contracting Salesforce Analyst Resume
- Create, customize and maintain dashboards for the operations team
- Modify and build reports for operations team
- Perform user setup and test the support team’s work as part of the rollout plan to on-board additional titles/groups, according to the project plan and rollout schedule
- Apply statistics to business data and business reporting experience in Salesforce.com
- Report and Dashboard development and maintenance experience
9
Responsibilities For IS Functional Analyst Salesforce Resume
- Strong knowledge in statistical analysis (R, SAS, etc.)
- Produce deliverables within a diverse, fast paced environment, collaborate, effectively across teams and juggle multiple projects and initiatives simultaneously
- Manage the development of the project queue in line with business priorities
- Beacon Roofing Supply is an
- Enthusiastic, proactive and high professional
- Exposure to IT support processes
- Salesforce exposure desirable but not essential
- Work with testers and developers to write user stories and coordinate reviews
10
Responsibilities For Salesforce Senior Analyst Resume
- IT requirements and technical specifications
- Use ResMed’s IT processes for documentation and approvals for any process improvements
- Systems analysis, IT or software development experience with at least 5 years of experience in Salesforce administration and/or Salesforce development and systems analysis
- Provide first level Salesforce end-user support, such as access issues, data issues, and system functionality questions
- Configure and manage product catalog and product price books to ensure data accuracy
- Manage role hierarchy and account assignments in Salesforce to ensure proper alignment to Client Success account teams
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