Salesforce Project Manager Resume Sample
Lincoln Conn
546 Collier Mount,
Phoenix,
AZ
+1 (555) 942 7020
Work Experience
Salesforce Project Manager
10/2015
-
PRESENT
San Francisco, CA
- Demonstrates the following Leadership Skills
- Assigns Responsibilities and Directs Work of Project Team Members
- Job Type: Information Technology
- Experience: Not Specified
- Date Posted: 1/13/2018
- Business and technical analysis and design support
- Development of Requirements documentation
Senior Salesforce Project Manager
07/2011
-
06/2015
Chicago, IL
- Development of Logical Solution Design document
- Act as consultant and provide information for the Physical Solution Design
- Demonstrated success working with Salesforce.com implementations
- Influence and foster collaborative relationships; lead and engage resources outside of direct control to gain concensus, meet deadlines and achieve objectives
- Develop, manage and execute project work plans and revise, as appropriate, to meet changing needs and requirements to ascertain and mitigate emerging business technologies
- Identify and manage resources needed and assign individual responsibilities
- Identify, manage and mitigate day-to-day operational aspects of the project and scope of CRM
AWS CPO Salesforce Project Manager
12/2007
-
04/2011
Chicago, IL
- Review deliverables and status reports of team members; provide recommendations and address issues as appropriate
- Effectively apply best practices and methodologies; enforce project standards according to Salesforce best practices
- Prepare for project milestone and engagement reviews as well as other business reviews and updates. Provide status updates as well as direction and recommendations for project progression
- Ensure quality assurance, data governance and standard procedures are adhered to throughout the project
- Coordinate and manage the work of employees by directing members of the team to meet the area’s goals
- Audit regularly to ensure standard operating procedures are being adhered to
- Capture and track program metrics and perform analysis
- Lead project team meetings and meetings with the customer
Education
University of Washington
2002 - 2006
Bachelor's Degree in Technology Desired
Professional Skills
- Configuration of Salesforce systems, changing data fields, understand the way they integrate with them, Salesforce connect, uploading and pushing data to and from Salesforce
- Demonstrate communication skills with a variety of technical, clinical and management skills
- Is able to effectively facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive level project sponsors
- Strong leadership, prioritization, scheduling, problem solving and analytical skills
- Excellent problem solver with strong analytical skills, and impeccable business judgment and decision making abilities
- Strong relationship management skills, including working in a fast paced environment and interacting with senior executives
- Strong BA Skills- writing detailed reqs documentation
How to write Salesforce Project Manager Resume
Salesforce Project Manager role is responsible for leadership, analytical, business, design, analysis, digital, training, integration, security, architecture.
To write great resume for salesforce project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Salesforce Project Manager Resume
The section contact information is important in your salesforce project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Salesforce Project Manager Resume
The section work experience is an essential part of your salesforce project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Salesforce Project Manager resume experience can include:
- Strong process and gap analysis skills
- Solid client relationship and account leadership skills
- Ensure appropriate systems development and project management processes are being effectively utilized
- Experience with Salesforce CRM, Marketing, Order and Service clouds or relevant CRM experience
- Experience in a software project manager role, or equivalent experience leading development teams
- Prior Salesforce experience, specifically overseeing blueprint and implementation projects on the platform
Education on a Salesforce Project Manager Resume
Make sure to make education a priority on your salesforce project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Salesforce Project Manager Resume
When listing skills on your salesforce project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical salesforce project manager skills:
- Excellent organization skills, oral and written communication skills and team facilitation skills
- Excellent communication skills and the ability to work cohesively within a team and/or effectively as an individual
- Strong BA Skills- working with the business users to gather reqs
- Demonstrates the ability to effectively prepare and maintain the following documents / tools
- Proven project leadership skills including direct oversight and accountability for completion
- Strong computer application skills including Microsoft Project, Power Point, Excel, Word, Visio
List of Typical Experience For a Salesforce Project Manager Resume
1
Experience For Senior Salesforce Project Manager Resume
- Effectively run a room
- Significant proven Project Management experience
- A proven functional/technical professional with 5+ years experience as a Project Manager for large cross-functional initiatives
- Direct experience in all aspects of developing and implementing CRM or salesforce platform applications
- Previous experience implementing and configuring Salesforce.com
- Experience managing multiple projects at one time (including but not limited to: implementations, upgrades, and new installations)
- Demonstrated leadership and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions
- Salesforce experience that includes deployment of enterprise level Salesforce implementation
2
Experience For Junior Salesforce Project Manager Resume
- Program / project management experience
- Scope larger projects and validate solutions/scope for team
- Excellent communication, both oral and written required
- Previous experience with people management and resource development
- Backlog Management – Work with Business and IT teams to define and document project charter, scope (backlog), prioritize requirements, and decision log,
3
Experience For AWS CPO Salesforce Project Manager Resume
- Lead business and functional requirements definition and prioritization of requirements
- Demonstration of good judgement; ability to know when to listen vs. ask questions
- Innate service mentality and care for the client experience
- Demonstrated ability to proactively mitigate risk
- Strong work ethic and the ability to work autonomously
- Design, develop, and maintain complex workflows rules, validation rules and custom workflows in salesforce.com
4
Experience For Global Salesforce CPQ Project Manager Resume
- Experience with Salesforce CPQ concepts and building custom applications
- Experience with Salesforce Service Platform and basic knowledge of offerings & applications
- Knowledge and experience with both waterfall and agile project methodologies
- Excellent presentation development and delivery ability (to all levels of the organization)
- Work with business users to set up training plan and reviewing the training documentation in line the project documentation
5
Experience For Salesforce CSG DMP Project Manager Resume
- Facilitate continued enhancements of Salesforce.com, aligning with business processes and business reporting requirements
- Responsible for creating standard and ad-hoc reports and dashboards
- Designs solutions with maximum usability while minimizing complex code and customization
- Knowledge of client management applications (similar to CRM) and billing and debt management (similar to Sap IS-U)
- Collaborate with sales to drive ongoing development of new clients
- Work with customers in ongoing partnerships to develop and grow long term relationships
- In-depth knowledge and practice of Project Management principles including Agile methodologies
- High-level understanding of Salesforce.com architecture and technologies to provide context to management of projects
- Negotiate scope, schedule, and funding with external IT and business partners for the Salesforce platform
6
Experience For Salesforce Architect / Project Manager Resume
- Working in Account Management with heavy client interaction
- Manage stakeholders working with multiple teams
- Assist Executive Leadership in continuous improvement activities and operational analytic reporting
- Prepare reports for management regarding the status of projects and address issues/concerns when appropriate
- Management of Salesforce projects from start to finish using agile delivery approach
- Able to drive own projects and also support Lead business analysts running smaller projects within the programme
- Project activity planning
- Be the cornerstone of the relationship with the client and main source of communications
- Participate in internal projects and Sales proposal development as required
7
Experience For CRM / Salesforce Project Manager Resume
- Salesforces’ suite of products across full SDLC
- Efficient with MS Project
- Knowledge of Agile tools and processes
- Work with business partners to realize full capabilities of Salesforce.com CRM to meet business requirements and implement efficient workflows
- Participates in the development and document of functional, technical requirements as well design reviews
- Design, build and support configurations within Salesforce.com CRM applications
- Develop user stories for the development of additional CRM system functionality
- Create and manage work flows, approval processes, and campaigns within Salesforce.com
8
Experience For Lead Salesforce Project Manager Resume
- Engage & utilize Salesforce.com premiere support for maintenance & configuration support
- Create and administer profiles, permission sets, users, groups
- Understand complexities of a large program and provide guidance for the development teams for the Salesforce BU
- Oversees, and has accountability for the successful completion of all aspects of assigned project work
- Is able to exercise independent judgment, and take the lead role on enterprise level project with minimal direction from a director or engagement manager
- Responsible for data management within Salesforce.com applications
9
Experience For Salesforce Project Manager Resume
- Set and manage client expectations specific to individual projects
- Conduct regular alignment meetings with cross-functional, management, and business teams throughout project discovery and lifecycle
- Provide timely updates, published status reports and elevate critical risks to project to the management and senior executive teams
- Measure and track results, achieve business value and results
- Delivery of projects within budget to agreed timeframes that meet or exceed Service Delivery standards
10
Experience For Senior Salesforce Project Manager Resume
- Working directly with the Salesforce.com Solution Architect, Business Analyst, Service Oriented Architecture Team, Test Manager, Implementation Vendor, Application Vendor and other stakeholders to ensure that all projects and changes are executed to highest quality meeting the stipulated business requirements and priorities
- Establish effective relationships with primary focal points for related systems and other MLIT functions to provide effective working solutions within the framework of MLIT standards/governance and architecture, ensuring correct and timely action is taken and adherence to all governance processes
- Monitor the performance of vendors in accordance with MLIT Vendor Management Policies
- Manage and control third parties and vendors so that contractual obligations are met and all costs are within budget. This includes proposals, contracts, deliverables, change requests, service levels, procedures and quality assurance, etc
- Act as the main point of contact for the implementation and rollout of global technical initiatives and changes, liaising between the centre groups and the business organisations as required
List of Typical Skills For a Salesforce Project Manager Resume
1
Skills For Senior Salesforce Project Manager Resume
- Demonstrated project management principles and skills
- Demonstrates the ability to effectively prepare and maintain documents / tools such as, Business Process, Data Models, Executive Summaries, Project Plans
- Proven leadership experience, including demonstrating the ability to achieve results through leading others
- Proven experience in overseeing the design, development, and implementation of software and hardware solutions that support business processes and transactions
- Experience managing highly integrated CRM projects with end-to-end implementation experience, Required
- CRM experience and at least 4+ years of experience working with Salesforce.com as an administrator
- Demonstrate flexibility and effective communicator
- Exceptional communication (verbal and written) and facilitation skills
2
Skills For Junior Salesforce Project Manager Resume
- Agile experience, preferably Scrum experience and CSM certified
- Experience with traditional IT project desired. Experience with Enterprise Change Management applications (Remedy) software
- Exceptional analytical skills and attention to details
- Able to communicate efficiently and effectively with project team and client team
- Works effectively individually and with Bluewolf and customer team members toward customer satisfaction and success
- Seeks opportunities to develop professional skills
- Comprehensive to expert knowledge of assigned business function and technical skills
- Thinking of the Customer Experience first, then aligns technology as an enabler
- Build, develop, mentor and manage a high-performing team with a strong focus on employee engagement in a thriving, growing industry
3
Skills For AWS CPO Salesforce Project Manager Resume
- Experience writing requirements and providing solution design and logical solution design
- Experience running large, enterprise projects (1M+) in a consulting organization or equivalent
- Experience working with upper management and business users in a Relationship Management capacity
- Healthcare experience in developing requirements and logical solution design. Develop design and Identify design interface issues
- Experience as a Project Manager working within the SDLC on App Dev projects with a heavy focus on integrations and new project implementations
4
Skills For Global Salesforce CPQ Project Manager Resume
- Project Management experience (scoping projects, budgets, timeline, resources, deliverables, issues and escalations)
- Experience in writing functional and technical requirements documents, and the development of Solution Design
- Experience implementing Salesforce.com technology based applications preferably in industrial distribution industry
- Excellent understanding of a Sales and Distribution oriented organization’s goals and objectives
- Consulting experience or in a related area
- Experience in Payments Processing / Fintech
- Experience delivering in a high info security and high compliance needs environment
- Consulting/CRM implementation experience
- Strong analytical thinker/problem solving abilities
5
Skills For Salesforce CSG DMP Project Manager Resume
- Strong understanding of release management and change control processes
- Strong technical understanding of functional and technical system architecture
- Experience managing vendor deliverables and relationship for sub-contracted development/integration work
- Demonstrated commercial track record (at least 3+ years) of delivering medium and large, CRM and/or Salesforce.com projects
- Desirable experience of Marketing Automation projects and/or Eloqua
- Strong understanding of key SFDC architectural concepts and how they influence design
- Basic programming abilities, experience and knowledge about IT system architecture as well as business processes
- Hands-on project management experience, with a working knowledge of agile methodologies
- Experience with rally - user stories to track progress
6
Skills For Salesforce Architect / Project Manager Resume
- Agile experience, preferably Scrum
- Demonstrate ability to independently develop work products
- Demonstrate ability as a functional expert and a technology expert
- Experience with SKUID and/or Lighting Application builder
- Salesforce implementation experience (Sales, Service or Field Service)
- Experience in deployment of Salesforce.com Sales Cloud solutions primarily, and Service Cloud solutions desirably
7
Skills For CRM / Salesforce Project Manager Resume
- Demonstrated ability to negotiate agreements with multiple dependent stakeholders
- Challenge, make decisions and prioritise
- IT experience in Healthcare industry
- Lead cross-functional teams with various levels of experience with the Agile software development process
- Experience with 3rd party integrators
- Hands on experience with web technologies
- Demonstrated ability to develop project plans and track progress and resources
8
Skills For Lead Salesforce Project Manager Resume
- Project Management experience on large enterprise software implementations, ideally SFDC or other CRM software
- Working with 3rd party vendors - coordinating dates, times, etc
- Training support for new enhancements
- Understanding of APEX code
- Ensuring project compliance/documentation
- Making a habit of using data and analysis to make decisions and influence others
- Manages project resources including building teams, developing, motivating and coaching team members
- Responsible for leading User Acceptance Testing (UAT) and managing go-live activities with IT and business units
9
Skills For Salesforce Project Manager Resume
- Responsible for leading User Acceptance Testing (UAT)and managing go-live activities with IT and business units
- Configure the system to meet business needs by understanding business processes, interpreting change requests and implementing changes
- Lead cross-functional team in identifying system improvements, developing requirements and testing
- Production of detailed project plans, communicating progress on all projects being undertaken by the Team
- Develop training materials and coordinate training to end-users when system upgrades or new software is implemented
- Create management reports and dashboard reporting
10
Skills For Senior Salesforce Project Manager Resume
- Create meeting presentations that are clear and easy to comprehend
- Participate in project planning activities to provide input on work effort and cost estimates
- Develop and deliver innovative solutions while utilizing best practices and governance
- Provide support for production environment including incident management and resolution
- Work closely with Sales partner teams (and to a lesser extent, Marketing) to anticipate and roadmap client needs and propose appropriate options and solutions
- In collaboration with core Salesforce.com team members, manage the scheduling of work packages into releases as per release management principles
- Capable of managing changes in project scope, schedule, and costs in a timely manner
- LEAN Six Sigma Training or other process improvement equivalent basics
- Avoid conflicts (e.g., technology design, personality differences) with client while suggesting solutions that result in desired outcomes
List of Typical Responsibilities For a Salesforce Project Manager Resume
1
Responsibilities For Senior Salesforce Project Manager Resume
- Demonstrates Salesforce and extended AppExchange apps that can fit our needs. Explains complex technology concepts in in simple language
- +10 years of related experience
- Experience as a Salesforce.com Administrator or consultant
- Managing the assigned Salesforce.com configuration work, generating reports and presenting company performance analytics to management
- Performing tasks such as: security settings, workflow rules, custom object creation, reports, and dashboards
- Manage process reengineering, requirements gathering, and technology implementations in a high-performing Global IT team
- Partner with project and functional teams to deliver software solutions aligning with business strategies
- Define implementation plans ensuring smooth rollouts of digital and application projects
2
Responsibilities For Junior Salesforce Project Manager Resume
- Lead Scrum teams to deliver quality releases reflecting user stories, business process flows, as-is and to-be scenarios
- Manage the admin/vendor relationship by coordinating system updates and installation of new software
- Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower businesses using Salesforce
- Partners with Customer Success team to design end-user training materials and go-live support
- Work with FP&A to perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
- Develop, track and manage project plans, budgets, timelines, scope and delivery of application projects
- Manages the integration of cloud applications with Salesforce CRM and transition from legacy systems
- Facilitate status meetings and present status updates to senior leadership teams
- Work in a collaborative, dynamic team environment and interact with all levels
3
Responsibilities For AWS CPO Salesforce Project Manager Resume
- Can be called on to take a lead role in Bluewolf, An IBM Company sales initiatives related to areas of expertise
- Achieves one technical certification each quarter as specified by immediate supervisor / manager
- Travels with client or project team as needed
- Thorough knowledge in Agile
- Willingness to travel nationally and internationally (up to 75% possible)
- Develop custom reports and dashboards. Analyze data and interpret results to present to leadership
- Certified Salesforce Administrator certification required
- General management and delivery of projects
4
Responsibilities For Global Salesforce CPQ Project Manager Resume
- Work with internal and offshore development teams to execute against requirements
- Interact with technical and business stakeholders
- Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems projects
- Coordinate IT project teams to ensure that client business requirements are effectively incorporated into design specifications, multi-platform integrations and data transfers
- Assess business implications for each project stage
- Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery
- Leads Discovery Workshops with key stakeholders to understand Single Family strategic business goals, needs, processes and current use of the platform, and any other customer centric data and processes not currently on SFDC
- Analyzes and maps business areas strategic goals, processes and success metrics with Salesforce capabilities
- Delivers detailed design proof-of-concepts, wireframes, prototypes, in PPT and sandbox, as needed
5
Responsibilities For Salesforce CSG DMP Project Manager Resume
- Creates documentation of technical design, support plan and enable best practices and governance measures
- This role works as a team member of the CoE to deliver the complete solution for our customers, partnering with our Platform Manager and IT Partners to oversee build, testing and deployment
- Writes user stories and acceptance criteria for complex Agile deployments
- Project manage solution scope, timelines, quality and cost and escalates issues for resolution and to mitigate risk
- Salesforce Certifications Required: Administrator
- Provide functional consultancy for various applications (SalesForce, Sap IS-U)
6
Responsibilities For Salesforce Architect / Project Manager Resume
- Interact with different departments within the company (both commercial and technical)
- Monitor and manage to key performance indicators for the delivery organization
- Monitor staff utilization and maintain acceptable levels
- Oversee quality of delivery in scope and execution
- Manage complex, enterprise-level engagements
- Manage expectations and day to day interactions with executive clients and sponsors; manage project quality and risk
- Collaborate internally to ensure alignment of and achievement of business goals
7
Responsibilities For CRM / Salesforce Project Manager Resume
- Lead business development efforts from the delivery perspective
- Facilitation – Run scrum meetings. Facilitate sprint planning, sprint reviews, and coordination for workshops, significant meetings, and other project related events (e.g. system testing cycles, planning workshops, go live/launches, data gathering workshops, etc.)
- Schedule Management - Work directly with the IT Application Development team to define the work breakdown schedule, milestones, activities, deliverables, delivery dates, and resource plan
- Work Management – Track and manage the execution of the project schedule, team member assignments, interdependencies, completion of deliverables, and schedule variation/slippage
- Deliverables Management – Provide quality review of deliverables, facilitate the deliverables acceptance process including signoffs, and maintain the project deliverables repository
- Issue / Risk Management - Collect, clarify, escalate, and track issues and risks to resolution through management of a formal issue and risk log
- Delivery Management - Provide direction to team members through all phases of the System Development Lifecycle by ensuring adherence to Baxter’s standard project methodology
- Communications – Provide status reports, dashboards, and other communications as required to ensure transparency of progress and visibility to obstacles
8
Responsibilities For Lead Salesforce Project Manager Resume
- Five or more years of Project Management experience in Information Technology, preferably managing Salesforce.com Sales cloud application development and cross-platform integration projects
- Strong business acumen and ability to partner with the business and able to work in a matrix environment
- Understand complexities of a large program and provide guidance for the development teams for the Salesforce
- Lead teams of engineers through the completion of all phases of the project for Salesforce engagements
- Consulting industry experience, with strong relationship management, account management, and sales support experience all in the Salesforce Eco-System
- Expertise and ability to present best practices in one or more of the following areas : Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
9
Responsibilities For Salesforce Project Manager Resume
- Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems software projects
- Directs and monitors project activity per Project Management best practices
- Manages relationship and contract with an implementation partner/Integrator vendor
- Prepares project status reports; makes alterations in project plan as needed
- Oversee and take responsibility for the successful completion and timeliness of Salesforce projects within set budget
- Create and maintain project plans inclusive of communication matrix, responsibility matrix, schedule and budget
- Manage the project plan and report any risks to Management
- Maintain project status and updates in a project management tool
- Participate in the creation and review of all project documentation
10
Responsibilities For Senior Salesforce Project Manager Resume
- Set and manage deadlines: assign responsibilities, monitor progress of projects, weekly client status reports, and calls
- Manage expectations and maintain communication throughout the course of the project
- Serve as the main driver of the client relationship and communication
- Facilitate and drive process flow analysis and process redesign along with technical team
- Participate and support in user acceptance testing efforts as needed including issue tracking and appropriately managing those issues against project scope and timeline
- Experience in Waterfall and Agile approaches to project management
- The ability to be self-directed and work in an ambiguous and dynamic environment
- Flexibility to 75% (or more) travel
- Work with Director of Client Services to gather, analyze, document and implement the client's business strategy into Salesforce.com
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