Scheduling Analyst Resume Sample
Liana Hilll
840 Nitzsche Common,
Boston,
MA
+1 (555) 655 0413
Work Experience
Regional Scheduling Analyst
10/2017
-
PRESENT
Boston, MA
- Manage hydrocarbon volume movement on gathering systems, plant tailgates, pipelines or tank batteries maintaining spreadsheets for audit trail reconciliation
- Nominate, schedule or dispatch on applicable hydrocarbon forums
- Record and path volumes for accounting requirements in Allegro maintaining applicable spreadsheets. Work with Accounting and Commercial Traders to address and resolve reconciliation issues with counterparties
- As new volumes ramp up or procedures change, prepare documentation of hydrocarbon nominating scheduling and accounting requirements
- Analyze details for more efficient business optimization of volumes available for sale
- Assist in training more junior Logistics Team members
- Implement and maintain real-time workforce management processes for multiple functions across multiple locations, including outsource venders, In-office, Work at Home, Phone, Chat, and Email
Scheduling Analyst
02/2014
-
09/2017
Chicago, IL
- Schedules daily volumes and prices for various contracts with producers and buyers
- Tracks storage injections, withdrawals, and balances in ENDUR
- Updates ENDUR database for Accounting department to prepare invoices and statements
- Assists in resolving billing discrepancies and responds to questions pertaining to transactions
- Makes recommendations to trading regarding contract commitments, transportation capacity, tariff regulations, operational conditions, market area supply alternatives, and storage strategies
- Deliver a highly focused customer experience within accepted KPI’s
- Relevant supply chain experience
- Experience working on SAP (MM)
Scheduling Analyst Intern
07/2007
-
09/2013
Los Angeles, CA
- Provide support and partnership to the Customer Care Operations Team by analyzing options and implementing process improvements to better serve customers and drive efficiencies
- Education and/or experience in business related field, economics, applied math, or statistics
- Demonstrated proficiency in the utilization of Aspect WFM, Avaya telephone systems, and MS Office Suite
- Demonstrated ability to manage agent staffing levels to meet service level expectations (abandon call rate, speed of answer), financial responsibility (occupancy rate), and the needs of the agents
- Balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure NR | HL is meeting the needs and demands of internal and external customers
- Ensures adherence to all NR | HL policies, procedures, and practices
- Ensures a clean, safe and accident-free work environment and comply with NR | HL safety rules
- Employee frequently is required to sit. Employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch
- Previous IEX TotalView system administration/end-user experience
Education
Ave Maria University
2002 - 2006
Bachelor's Degree in Finance
Professional Skills
- Proven skills at cultivating strong working relationships and working well within a team
- Demonstrated custom reporting and strong analytical skills required
- Excellent tactical business skills and a passion for using data to drive better decision making
- Excellent business skills and a real passion for using data to drive better decision-making
- Demonstrated problem solving, business judgment, and innovation skills
- Proven experience and strong understanding of advanced analytic methods
- Strong interpersonal and organizational skills and detail oriented
How to write Scheduling Analyst Resume
Scheduling Analyst role is responsible for training, microsoft, analytical, english, credit, finance, integration, database, procurement, printing.
To write great resume for scheduling analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Scheduling Analyst Resume
The section contact information is important in your scheduling analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Scheduling Analyst Resume
The section work experience is an essential part of your scheduling analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous scheduling analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular scheduling analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Scheduling Analyst resume experience can include:
- Organise, prioritise & delegate workloads effectively, ensuring work is accurate and timely everyday
- Advanced verbal and written communication skills in English is required
- Managing multiple demands, adjusting to changing priorities and performing well under pressure
- Scheduling and forecasting experience
- Experience working with external clients and being accommodating to find common solutions
- Hands-on Microsoft Project experience including the development of dynamic networks as well as creating and using macros
Education on a Scheduling Analyst Resume
Make sure to make education a priority on your scheduling analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your scheduling analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Scheduling Analyst Resume
When listing skills on your scheduling analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical scheduling analyst skills:
- Organization and Time Management: Highly organized and effectively maintain various documents and demands; maintains calendar and effectively manages time
- Strong functional analytical skills (including budgeting and staffing planning)
- Strong attention to detail, ability to develop creative solutions to complex problems, and develop critical thinking skills
- Support multiple concurrent projects and operate effectively in a matrixed environment
- Strong communication, team work, and follow-up skills
- Excellent oral and written communication skills and the ability to professionally communicate on a high level with clients, executive level and regular staff
List of Typical Experience For a Scheduling Analyst Resume
1
Experience For Regional Scheduling Analyst Resume
- Multi skill/multi-channel experience
- Management of the NPT, Shrinkage, and attendance effectiveness programs to ensure they are efficient to plan and operational requirements
- Progressive Caterpillar Plant Operations and/or Supply Chain experience
- Experience with SAP, Microsoft Excel, CSN, Powerpoint, Navigator+, and APO
- These schedules are based on refinery priorities and backlog
- Interfacing with Engineering, Design AE’s, Work Planning, Vendors, and Construction Contractors for scheduling creation and updates
- Gathering, documenting, analyzing and drawing conclusions on complex data/information and make sound recommendations
2
Experience For Workforce Scheduling Analyst Resume
- Monitoring all project scheduling commitments for correctness
- Understanding of advanced scheduling theory and related best-practices
- Working knowledge of forecasting and workforce management software, such as Aspect eWFM, IEX, etc
- Working knowledge of business intelligence systems, such as MicroStrategy or Tableau
- Working knowledge of database systems such as Microsoft Access, Oracle, etc
3
Experience For D & O Scheduling Analyst Resume
- Working proactively to resolve problems. Provide regular feedback to the team and SC on the performance and risks / issues of business unit projects
- Developing and maintaining schedules
- Maintaining records and producing reports on scheduled vs. actual work completion dates, crew utilization, as well as other measures
- Inputting data into various spread sheets
- Supporting other analysts (in their absence)
- Training/Meeting/Presenting for agents and LoB Leadership
- Training/Meeting/Presenting for other WFM employees
- Processing Schedule Desk emails (both requests and additional hours), phone calls and Job Action Request Forms
4
Experience For Demand & Order Scheduling Analyst Resume
- Coordinate with Capacity Planning, Training and operations with any cross-training, launch, or continuing training/NPT requirements
- Analyze staffing and scheduling to recommend actions to minimize identified risks from actual or forecasted performance affecting near term capacity
- PERT/CPM, EVM, Float Management, Capacity Planning, Fast Tracking, Crashing
- Basic knowledge in Primavera (P6), resource loading, cost loading, baseline, claim digger, progress tracking
- Advanced knowledge of workforce management and associated software (forecasting, scheduling, real-time, load balancing processes, etc.)
- Generate and develop Interactive Voice Response (IVR) survey reporting and analysis for servicing call center agents
- Advanced MS Excel (using formulas, graphs and pivot tables) and MS Power Point (preparation of presentations including tables, charts and graphs)
5
Experience For Senior Scheduling Analyst Resume
- Work with business partners in the scheduling of training and large offline activities
- Frontline support for Operations partners and internal WFM partners to answer questions regarding Scheduling processes and procedures
- Update Scheduling system with daily changes, last minute time off, off line activities, training
- Includes development of database for gathering statistics or automating functionality for areas that are currently handled manually
- Analysis & forecasting – create interval forecasts, run forecasting scenarios and analyse MI to identify performance improvement opportunities
- Consult with Operations to develop staffing requirements by setting thresholds for overhead (shrinkage), time-off, overtime, and absences
- Collbrorate with HR, leadership, and operations to support assocaite scheduling satisfaction including flexibility and automation of schedule management
- Collaborate with HR, leadership, and operations to support associate scheduling satisfaction including flexibility and automation of schedule management
6
Experience For Forecasting & Scheduling Analyst Resume
- Monthly scheduling and EVM reporting and analysis
- Report and monitor progress against baseline plan and key milestones, ensuring scheduling issues and resolutions are communicated in a timely fashion
- Work with training team to schedule and coordinate training for Customer initiatives
- Help to manage a pool of shared resources supporting My Account workstreams and supporting activities
- Continuously improve supply chain processes for production planning, supplier collaboration, and delivery processing
- Provide subject matter expertise to project teams addressing supply constraints, performing impact analysis and data
- Take ownership of the Joiners, Movers & Leavers process keeping records up to date and feeding required information to Ops/RP/Finance
- Responsible for reviewing and researching first stage grievances
7
Experience For Project Controls Scheduling Analyst Resume
- In scheduling or reporting roles; preferably in a Contact Center environment
- Schedule 1-1’s, coaching, training across the EU network
- Real time analysis of call center phone volume using Avaya CMS Software
- Create and maintain employee schedules using Blue Pumpkin and Workforce Management (WFM) software based on forecasted phone volume
- Complete ad hoc projects and reporting requests
- Create and execute investor/client Service Level Agreement (SLA) and oversight reporting
8
Experience For Labor & Scheduling Analyst Resume
- Utilize workload intra-day performance reports to proactively identify staffing opportunities and create and communicate the action plan to course correct
- Proactively identify and drive process improvement opportunities within the ROC Scheduling team.
- Work closely with forecasting and intraday teams to ensure proper hand off and feedback loop in place
- Financial understanding of labor models to monetize schedule improvement opportunities
- Allocates staffing resources to handle call flow both within one site and between multiple sites
- Schedule Bids (creation, approval, bidding with agents and implementation; both Mandatory/Global and Optional)
- Scope monitoring to ensure projects are properly scheduled and reported
9
Experience For ROC Scheduling Analyst Resume
- Plan, develop, and keep current a resource-loaded program schedule, cross-referencing vendor progress claims
- Develop solutions for scheduling demands and change controls
- Perform BIQ Quality Checks for Component Demand, Process Routings, and Master Scheduling inputs
- Key accountable interface with Project Manager to ensure project schedules are prepared, maintained and submitted according to all contractual requirements
- Change control—adhering to organizational policies and procedures
- A self-starter who can manage a quick learning curve and can work with limited direction
10
Experience For WFM Scheduling Analyst Resume
- Excellence in influencing across wide range of levels in team
- Expert in relevant software and tools including e.g. Microsoft Office suite (Excel, PowerPoint, Word, Outlook, Visio, and Sharepoint)
- Some familiarity with Meaningful Use (ARRA) as well as HIPAA and Billing regulations that impact the Revenue Cycle operations
- Using a workforce management application
- Resource Planning background (call centre and back office based)
- Monitor daily call and multi-media volumes; including call history and intraday trends and patterns
List of Typical Skills For a Scheduling Analyst Resume
1
Skills For Regional Scheduling Analyst Resume
- Construction scheduling experience, including three years of proven leadership experience directing scheduling functions
- Effective presentation and analytical skills
- Good MS Office suite skills
- Communication: Possesses strong interpersonal, presentation and communication skills
- Good excel skills – vlookup, pivot tables etc
2
Skills For Workforce Scheduling Analyst Resume
- Good communication & interpersonal skills at all levels
- Organisation & prioritisation Skills
- 45 WPM keyboarding skills
- Strong history of reliability and good attendance
- Proficient Microsoft Excel skills and ability to manipulate data
- Demonstrated strong ability to build relationships on site and across regions
3
Skills For D & O Scheduling Analyst Resume
- Intermediate/advanced MS Word, MS Excel, MS PowerPoint skills required
- Developed communication; negotiation & diplomacy skills
- Experience in an Administrative role Strong background in Excel Proficient in Microsoft Word, PowerPoint and Outlook
- Able to effectively interact with front line operational teams
- Communicate effectively with internal and external customers in accordance with the company's policies, procedures, guidelines, and common practices
- BA/BS in a related field is required and 10 years of related experience; MA/MS and 5 years of relevant experience
- BA/BS in any field with 10 years relevant experience or a MA/MS in a related field with 13 years of related experience
4
Skills For Demand & Order Scheduling Analyst Resume
- Communicate effectively and courteously with internal and external customers through two-way verbal and written communication
- Strong understanding of scheduling using workforce software
- Basic knowledge of call center terminology and technology, including previous experience data mining from ACD, WFM, and CRM platforms
- Experience in Business Analysis, Forecasting and Demand Planning
- Experience in Contact Center scheduling/forecasting
- Experience as a Scheduling Analyst w/detailed knowledge of applying work breakdown structures and EVM
- Experience with computer-based job scheduling using P6
- Solid manufacturing and scheduling knowledge
5
Skills For Senior Scheduling Analyst Resume
- Experienced in taking personal responsibility for delivering to SLA’s, OLA’s, KPI’s & SIP’s
- Proven track record of working with stakeholders to understand and deliver scheduling needs
- Continually demonstrate commitment to teamwork through relationship-building and partnering with Operation’s and support departments
- Continually demonstrate commitment to teamwork through relationship building and partnering with Operation’s and support departments
- Experience working with outsourcing WFM teams
- Experience using workforce tool preferably Aspect Workforce Management
- Relevant experience supporting federal government programs is required
- Experience in developing Work Breakdown Structures and the associated Data Dictionary for complex programs
6
Skills For Forecasting & Scheduling Analyst Resume
- Experience conducting analysis of critical path(s) in very large and technically complex schedules
- Multi task and handle competing priorities in a fast paced environment
- Preferable: Air Force and Mission Planning experience
- Previous Material Requirements Planning (MRP) experience / knowledge
- Experience working with data in a contact center environment
- Experience working in an environment focused on continuous improvement
- Experience in schedule management/control of EPC (Engineering, Procurement, Construction) projects
- Strong working knowledge of tools and systems within designated area
7
Skills For Project Controls Scheduling Analyst Resume
- 2+ experience working with one or more workforce management systems such as Aspect or IEX
- Experience working with global WFM teams
- Demonstrated aptitude for business problem identification, pattern recognition, data collection and preparation, and independent problem solving
- Demonstrate a mentality of “business ownership” by taking action beyond what is required to enhance results, avoid problems, or create new opportunities
- Experience in Customer Service and or scheduling systems
- Experience with staff modeling, as well as knowledge of workforce management software (Aspect/Verint)
- Create effective reports, provide tending analysis, using Pivot tables and advanced Excel formulas
8
Skills For Labor & Scheduling Analyst Resume
- Demonstrate ability to analyze data shared with appropriate business partners
- Previous work experience in a call center or business analysis role
- Strong ability to tie analysis results to operation’s current state and to identify necessary operational changes
- Demonstrate awareness of and acknowledgment of regional differences
- Experience with Integrated Schedules and Logic networks
- Experience in scheduling, or related supply chain tasks is desired
- Previous experience with ACD reporting and Workforce Management Software
9
Skills For ROC Scheduling Analyst Resume
- Experience using Avaya/other ACD Systems
- Strong understanding of phone systems call distribution methodology
- Experience in Primavera (P6) Scheduling
- Demand & Orders experience
- Experience in Factory Operations, Material Requirements, or Supply Chain / Logistics
- Strong detailed knowledge of MCS functional roles & capabilities
- Call centre operations experience
- Experience in project environment
- Experience with EWFM or other WFM tools
10
Skills For WFM Scheduling Analyst Resume
- Demonstrates shared commitment to the success of the team and the wider organization
- Experience with eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE,Genesys)
- Effective communicator and relationship builder
- Management of the NPT, Shrinkage, and attendence effectiveness programs to ensure they are efficient to plan and operational requirements
- Strong attention to detail combined with high-level vision
- Demonstrated ability to ensure timely task management and delivery
- Proven ability to problem solve and present solutions independently
- Utilize SAP, APO/NAV+ systems to perform daily supply chain related job functions in an effective & proficient manner
List of Typical Responsibilities For a Scheduling Analyst Resume
1
Responsibilities For Regional Scheduling Analyst Resume
- Experience in Logistics, Scheduling, Order entry and/or Procurement
- Working knowledge of SQL, Tableau, Hyperion or other BI and modeling tools
- Coordinate with Capacity Planning, Training and operations with any cross-trainng, launch, or continuing training/NPT requirements
- Proficency in planning and scheduling using Primacera P6 in the Energy industry
- Conduct and communicate bidding process for shift, vacation, holiday, and alternate holiday schedules; updating the appropriate data bases as needed
- Analytical Thinking: Sees multiple relationships between different sources of data, identifying several likely causes or consequences of a situation
- Analyze real time impacts related to staffing
2
Responsibilities For Workforce Scheduling Analyst Resume
- Executes and manages bidding process and vacation planner
- Creation and maintenance of capacity plans adhering to a change control process
- Administration – of WFM software, employee records, data cleansing, real time data provision
- Develop schedules and staffing plans for assigned business in an accurate and timely manner
- Prepare reports for schedule and staffing analysis to be presented to Operations
- Proactively drives schedule efficiency to align staff with incoming volumes
3
Responsibilities For D & O Scheduling Analyst Resume
- Prepares and distributes various reports and responses for regulatory commissions, accounting departments, and management
- Coordinates with outside vendor to ensure proper testing is performed on fuel movements in order to comply with the EPA
- Forecast Prime Product Attachment Ratios by analyzing historic and future demand for optional attachments
- Willingly takes the lead when challenges occur. Assimilates complex and ambiguous data to identify key issues and aid decision making
- Coordinate shift bid process, including agent notification, shift bid meetings and notification of the conclusion of the shift bid
4
Responsibilities For Demand & Order Scheduling Analyst Resume
- Monitor Guest Service queues throughout the day for agent state adherence - Including agent early & late starts, breaks and lunch
- “Can Do” attitude – has the flexibility to respond to and accommodate changing needs at short notice, to solve problems within tight deadlines
- Identify trends and alert management to concerns (Red Flags) and suggest remediation
- Collect, analyze and interpret data relative to the call center, make recommendations and assist with the implementation of reports
- Procure materials to support audits
- Develop and maintain resource loaded schedules, including lists of activities, major milestones, critical approvals, long lead procurement items and other critical project deliverables to be scheduled and tracked for the projects
- Proficiency in various project controls software such as Primavera, Microsoft Project, Smart Sheet, Excel and other company-specific software
- Monitors contact volume as compared to forecast
- Serve as a resource for the Director, faculty, staff, students and the public on University policy and procedures related to faculty appointments including, but not limited to: order of work and other faculty contract issues; timelines and deadlines; and liaising with the Dean’s office on temporary faculty appointment procedures
5
Responsibilities For Senior Scheduling Analyst Resume
- Enter schedule into the University’s master computerized schedule, notify faculty of their individual schedule, and process any changes or corrections
- Planners’ adherence to schedule lead times
- Utilize IEX to perform schedule analysis and create schedules that maximize agent utilization
- Analyzes data and prepares recommendations and reports to drive high-impact process improvement efforts
- Perform statistical analysis on arrival patterns to maximize
- Proactive problem solver; able to see big picture and streamline current processes
- +5 years of workforce management and/or back-office operations management in a diverse support environment
- Provides direction and recommendations on short-term (one to three
- Monitors call arrival patterns and compare them against previously determined forecasts as well as make staffing and workflow decisions based upon net lines and staffing ability to meet business objectives
6
Responsibilities For Forecasting & Scheduling Analyst Resume
- Authorizes and distributes off line activities, additional hours and/ or overtime, canceling of events and utilizes creative scheduling processes to ensure business objectives are met
- Develops and analyzes meaningful business reports & dashboard by extracting data from a variety of systems
- Short & mid-term forecasting for LGS clients
- Coordinates and updates schedules for daily events not preplanned, i.e. stand up meetings, offline activities and any immediate business need
- Includes maintenance support for Independent Agency Insights (800+ employees)
- Analyze resource usage for best resource utilization and to meet SLAs
- Develop and refine reports for continuous improvement
- Projects – contribute to and support the roll out of projects within the function
- Contact centre technology (Avaya)
7
Responsibilities For Project Controls Scheduling Analyst Resume
- Workforce management tools (preferably Verint)
- Manage agent preferences, time-off requests, and shift bid process
- Identify schedule/plan changes in relevant databases and escalate issues as appropriate
- Analyze and project shrinakge and attendence activities to ensure accuracy in staff and scheduling to alignment accurately to trends.Prepare analysis and recommendation of impacts to variance to plan
- Maintain data integrity to assure input/output accuracy in various databses included but not limited to: eWFM
- Complies with the Nordstrom Code of Business Conduct and Ethics and the NR|HL Supplement to the Code of Business Conduct and Ethics, all other company/department guidelines
- Identifies opportunities to further leverage existing technologies
- Analyze report results and makes recommendations for process improvement
- Proactively drive schedule efficiency aligned to forecasted volumes and arrival patterns to ensure maximum capacity utilization balance to HR, site, and legal labor requirements
8
Responsibilities For Labor & Scheduling Analyst Resume
- Analyze and project shrinakge and attendance activities to ensure accuracy in staff and scheduling to alignment accurately to trends.Prepare analysis and recommendation of impacts to variance to plan
- Previous analytical experience is required
- Develop and maintain strong relations with teams in our global contact centers
- Evaluates orders, identifies compatibility problems with combinations of attachments and maintains order data integrity
- Monitor Engineering Change Notices (ECNs) and release parts based on Engineering Change Control (ECC) requests and collaborates with facility engineering on assembly planning changes
9
Responsibilities For ROC Scheduling Analyst Resume
- Manages New Product Introduction (NPI) changes for new machines and / or attachments
- Updates monthly and weekly metrics for all areas as required (Order Promise Date (OPD), velocity, machine inventory levels, etc.)
- Monitors Request to Scrap Surplus Material (RSSM) disposition for machines and components (Includes end of life, orphans, etc.)
- Manages Dealer Order Communications (DOCs) cases as required and works closely with facility operations and supply chain planning to identify and resolve constraints
- Maintains thorough and current knowledge / understanding of the complete order process from pre-order entry through final shipment and manages changes, addresses issues, and provides backup support for all related functions
10
Responsibilities For WFM Scheduling Analyst Resume
- Scheduling. Develops, builds and manages scheduling templates for the organizations outpatient medical group practices. Process scheduling updates and requests timely. Develops and maintain a methodology by which to receive, track, trend and update scheduling template requests
- Reporting. Through the use of reports and other means, analyzes and presents data for purposes of tracking and trending; thus supporting practice management and operational decision making
- Responsible for collaborative interfacing with Facility Chief Staffing Officer for the creation of daily labor allocation plans, communication of plans to unit and facility leadership and execution of plans at the unit level through the enforcement of the organization’s staffing model
- Independent decision maker regarding the development of daily labor allocation plans and actions to apply the organization’s staffing and scheduling policies and CBA constraints
- With training, perform a wide variety of specialized and complex metering functions such as Priority Work Requests (PWQs), order entry, report processing, time sheet entry, billing reconciliation, etc
- Utilize computer systems and/or related equipment to record, enter, store and retrieve information using Convergent Billing Management System (CBMS), Systems Applications and Products (SAP) and Object File System (OFS)
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