Senior Business Control Specialist Resume Sample
Aileen Bauch
5186 Strosin Orchard,
Philadelphia,
PA
+1 (555) 870 3188
Work Experience
Senior Business Control Specialist
01/2017
-
PRESENT
Philadelphia, PA
- Form working relationships with the aforementioned lines of business to assist the teams in proactively improving controls and developing efficiencies through best practices and reconciliation enhancement
- Ensure GMO&MO is compliant with corporate policy and SOX regulations
- Point person to assist in issue resolution pertaining to the balance sheet involving, but not limited to
- (1) Aged manual entries
- (2) Stale balance / unexpected trending
- (3) Risk identification and reporting
- (4) Audit/Sox related items
Global Collateral Management Senior Business Control Specialist
02/2014
-
08/2016
San Francisco, CA
- (5) System migrations
- (6) Global Financial Control
- Liaising with the offshore testing teams, providing oversight and training, and guiding them as and when required on outstanding questions and queries that arise during the monthly testing cycle, and validating their testing approach and output
- Lead or participate in Accounting Control projects and process improvement initiatives
- (1) Accounting Control project lead for in-house systems to provide both short term requirements and long term planning
- (2) Balance Sheet testing evolution with risk-based approach
- (3) Other ad-hoc projects
- Liaise with GFC on a monthly basis to cover Dashboard items, issues raised through Balance Sheet Steering Committee, and policy requirements
Senior Business Control Specialist Risk
09/2007
-
08/2013
Dallas, TX
- Conduct monthly line of business calls to explain results, highlight concerns and raise issues encountered
- Support ongoing refinement to the division’s Process, Risk and Control (PRC) inventory
- Execution of control functions specifically related to the Third Party Oversight Policy
- Identification of issues and process improvements for remediation through targeted assessments and project work
- Creation and execution of action plans related to issue remediation to ensure complete, timely and sustainable closure of risks and gaps
- Process and quality control including creation, documentation and execution of QA/QC processes
- Oversight of ongoing governance, consistency and communication forums/routines with key stakeholders, control partners and cross functional contacts
- Partners with GDCE Resource Management (including Third Party engagement) experts to understand key business processes executed with the GDCE Resource Management purview (including upstream and downstream impacts) and evaluate the inherent risk of the processes as high, moderate or low risk taking into consideration Corporate Operational Risk’s 12 principle-based criteria
- Proficiency in data analysis and data manipulation
Education
Auburn University
2002 - 2007
Bachelor's Degree in Related Field
Professional Skills
- Strong business partnership skills – able to build broad-based business relationships across the organization using influencing skills, and resolve conflicts
- Prior experience in a leadership role or proven leadership skills, applicable to liaison work across teams and organizations Globally
- Strong attention to detail with proven analytical, logical reasoning and problem solving skills
- Excellent writing and editing skills with process control validation scripts
- Excellent writing and editing skills with process validation scripts and risk governance materials
- Strong business partnering experience (skills including the ability to interact and communicate equally within all levels of an organization)
- Strong verbal and written communication skills, experience facilitating and organizing large group meetings
How to write Senior Business Control Specialist Resume
Senior Business Control Specialist role is responsible for excel, presentation, powerpoint, business, reporting, advanced, organizational, organization, microsoft, risk.
To write great resume for senior business control specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Business Control Specialist Resume
The section contact information is important in your senior business control specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Business Control Specialist Resume
The section work experience is an essential part of your senior business control specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior business control specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior business control specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Business Control Specialist resume experience can include:
- Efficient communication (verbal and written) skills as well as ability to present to various audiences effectively
- Strong business acumen and problem solving skills; ability to analyze problems, recommend options, and execute solutions
- Strong written and oral communication skills, including ability to influence partners and drive consensus
- Navigate in a highly complex organization and operate effectively in changing environments
- Strong Excel skills including v-lookups, pivot tables, form controls, Visual Basic, data imports and data construction
- Excellent written and verbal communication skills; Ability to influence leaders across the organization
Education on a Senior Business Control Specialist Resume
Make sure to make education a priority on your senior business control specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior business control specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Business Control Specialist Resume
When listing skills on your senior business control specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior business control specialist skills:
- Relationship Management Skills - Builds strong partnerships and collaborates effectively with business, risk, and technology partners
- Technical Skills - Strong MS Word, Excel, Visio, SharePoint and PowerPoint skills
- Strong business partnering experience (skills including the ability to interact and communicate equally well within all levels of an organization)
- Strong detail skills with the ability to manage multiple, competing priorities
- Demonstrates effective comprehension, listening, interpersonal and collaboration skills
- Effective prioritization, multi-tasking and time management skills are critical
List of Typical Experience For a Senior Business Control Specialist Resume
1
Experience For Global Collateral Management Senior Business Control Specialist Resume
- Excellent project management skills; ability to prioritize, handle multiple tasks
- Strong metric reporting and analytical skills
- Strong facilitation skills … keep team or efforts on track to achieving various objectives
- Strong leadership skills with ability to produce reports and analysis independently
- Excellent verbal and written communication skills for a variety of audiences, stakeholders, and senior managers
- Strong attention to detail, analytical skills, ability to multi-task, and ability to work both independently as well as part of a team are also required
2
Experience For Senior Business Control Specialist Issue Management Resume
- Strong written communication skills; ensure quality that would pass audit inspection
- Good communication and presentation skills-written and oral
- Prior experience working with technology and testing teams
- Advanced desktop technology skills including Excel and Power Point
- Working effectively in a fast paced environment with stringent timelines, global teams and differing time zones
3
Experience For Senior Business Control Specialist Risk Resume
- Strong process design/process improvement and change management experience
- Partner effectively and build relationships with teammates from across EI&R as well as LOB support partners
- Ensure issues are identified, managed effectively, and resolved
- Facilitation and influence skills
- Implement process control improvements and leverage BAC Risk Framework to effectively manage LOB risk
- Interpersonal and communication skills, work well in a team environment , able to work in diverse environments
- Strong experience with Excel formulas such as VLOOKUP, Pivot Tables, Filters, etc
4
Experience For Senior Business Control Specialist Business Controls & Exam Management Resume
- Strong experience in Microsoft Office Suite--especially PowerPoint
- Experience monitoring, tracking and delivering on tight timelines
- Maintenance of sub ledger to general ledger mapping tables, create effective financial engineering based on business requirements and system infrastructure
- Experience executing or supporting control activities, or Business Support
- 8) Establish effective risk reporting and metrics to provide a clear understanding of our risk profile
- Assist control functions in the definition, tracking and reporting of key efficiency and effective metrics
- Experience in designing and implementing processes
5
Experience For Senior Business Control Specialist Exam & Issues Resume
- Experience performing root cause analysis for non-performing metrics
- Prepare documentation for the tracking, monitoring, and escalation of risk related issues to managements related to control ineffectiveness
- Experienced in policy writing, operationalizing the policy and provide advisory on policy/regulatory requirements
- Experience communicating and articulating issues clearly and concisely to senior management
- Experience mining data and identifying patterns and themes in large datasets
- Past experience with gathering data and delivering on RCSA requirements
- Tableau, MicroStrategy or other reporting overlay tool experience
- Highly organized individual - demonstrates a bias for action and a commitment to achieving sustainable results
- Experience working on multiple facets of an end to end business: project management, governance, communication and strategy initiative
6
Experience For Senior Business Control Specialist Resume
- Identify and obtain test populations to support statistically valid transactional testing
- Technical experience with systems, reporting or application support
- Proven ability to lead and influence with key partners including Legal, Risk, Compliance and Audit
- Experience facilitating large group meetings with Webex
- Experience with Mortgage Servicing
- Strong business acumen and knowledge of Global Banking and Markets operations
- Track record for building strong partnerships both in and outside of line of business
- Prioritize ad hock reporting, research/review, and escalation requests
- Project Testing of same systems prior to releases and break fixes
7
Experience For Global Collateral Management Senior Business Control Specialist Resume
- Experience in leading projects and process improvements within Operations
- Solid understanding of the associated regulations and governance programs
- Strong understanding of AML related processes performed by FLU and Operations
- Strong process and analytic/problem solving
- Balance multiple needs, requests, goals and shifting priorities
- Previous experience in managing issues (SIAI, CIAI, RIAI, AI)
8
Experience For Senior Business Control Specialist Issue Management Resume
- Experience in leading remediation efforts for audit issues, MRAs and Control Enhancements
- Collaborative, experienced in working with business partners to achieve goals and successfully complete projects & initiatives
- Experience with EPO operating model
- Experience closely interacting with metrics/analytics teams
- Experience in leading projects and process improvements within Operations
- Proven ability to maintain objectivity in balancing risk and efficiency
- Balance multiple needs, requests, goals, and shifting priorities
- Gather, review, validate, and prepare monthly metric reporting
- Proven performance working within or with a Quality Team
9
Experience For Senior Business Control Specialist Risk Resume
- Experience managing issues
- QA/QC testing or audit experience
- Significant experience using SAS, SQL, and Tableau
- Requisite experience from the following
- Strong dedication to quality customer service and a working knowledge of service support and delivery procedures
10
Experience For Senior Business Control Specialist Business Controls & Exam Management Resume
- Experience in cross functional operations, fulfillment or servicing within a Treasury-related function
- Business writing and communications experience
- Tableau, MicroStrategy or other reporting business intelligence tool experience
- Business Support experience
- Risk management and/or line of business/enterprise control function experience
List of Typical Skills For a Senior Business Control Specialist Resume
1
Skills For Global Collateral Management Senior Business Control Specialist Resume
- Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, BCMR and LOB SMEs
- Strong organization skills, including the ability to manage multiple responsibilities, prioritize, and meet deadlines
- Strong organization skills with the ability to prioritize work accordingly
- Strong communication skills and demonstrated ability to interact with business leaders
- Problem-solving skills, including identifying the key issue and a solution and effective implementation
- Strong communication skills (including verbal, written, presentation and active listening)
- Critical thinking and complex problem solving skills as applicable to support validations and audits
- Proven critical thinking, analytical and research skills
- Strong ability to communicate (written and verbal) with internal and external partners including presentation skills
2
Skills For Senior Business Control Specialist Issue Management Resume
- Proven Relationship-building/ collaboration skills
- Strong problem-solving and cross functional collaboration skills
- Strong Excel skills including vlookups, pivot tables, form controls, and VB Macros
- Evidence/examples of strong partnering experience
- Excellent written and verbal communication skills; ability to write for and present to executives
- Demonstrate a willingness, interest, and aptitude to learn new technologies and skills
- Strong written and verbal communication skills with the ability to take data and articulate the story
- Strong Excel skills (pivots, delimiters, formulas, Vlookups, filtering, creation of graphs and charts)
- Strong written communication skills, necessary to document findings and conclusions
3
Skills For Senior Business Control Specialist Risk Resume
- Strong organizational skills, including the ability to manage multiple responsibilities
- Compelling communication skills including verbal, non-verbal, written and presentation
- Prior experience managing/designing testing platforms requirements
- Solid PowerPoint skill sets – preparing presentation output, status reporting and scorecards
- Strategic thinking/ problem solving skills
- Prior experience in successfully executing control testing
4
Skills For Senior Business Control Specialist Business Controls & Exam Management Resume
- Prior experience in successfully developing metrics/reporting
- Experience in developing and managing effective process controls, process risk control (PRC) inventories, and QA routines
- Effectively communicating and promoting adherence to policies and standards
- Effectively working with others/business partnering
- Prior experience leading/managing end to end projects
- Experience in developing and managing effective process controls
- Facilitate and drive consensus that includes effectively demonstrating influence with partners and teammates
- Prior Home Equity or Mortgage or Consumer Vehicle Lending experience
- Mortgage originations experience, process management or regulatory experience with a working knowledge of procedures
5
Skills For Senior Business Control Specialist Exam & Issues Resume
- Listens and communicates effectively, necessary to engage partner to resolve discrepancies, understanding nuances of controls and causes
- Solutions oriented - utilize critical thinking skills / business acumen and resources to make sound business decisions and reduce risk
- Advanced reporting and Excel skills
- Prior experience in QA/QC testing
- Someone with a strong skill set looking to build upon it
6
Skills For Senior Business Control Specialist Resume
- Prior experience with Inline Quality Assurance (ILQA), QMT and NICE testing platforms
- Operational Excellence Skills - Detailed understanding of operations support processes, procedures, controls, and practices
- Operations, Services or Risk experience, Mortgage experience desired
- Demonstrated ability to manage multiple priorities and meet aggressive deadlines
- Efficient communication (written and verbal) as well as ability to present to various audiences effectively
- Word, Excel, PowerPoint skills needed
- Analytic and reporting skills
- Prior product pricing or lock desk experience
7
Skills For Global Collateral Management Senior Business Control Specialist Resume
- Identify key product trends and effectively communicate to senior leadership
- Exceptional verbal and written communication skills with ability to communicate with various stakeholders
- Prior risk analysis experience
- Advanced Excel skills (vlookups and pivot tables)
- Ensure issues are identified, managed effectively and remediated
- Prior issues management experience is desired
8
Skills For Senior Business Control Specialist Issue Management Resume
- Excellent regression analysis/statistics experience
- Skilled in handling multiple priorities with tight deadlines in a fast-paced environment
- Experience in cross functional operations, fulfillment or servicing experience within A Treasury related function
- Prior experience in testing
- Advanced Microsoft Office skills (Excel, Word and Powerpoint )
- Advanced SharePoint Designer skills
9
Skills For Senior Business Control Specialist Risk Resume
- Effectively manage operational risks and to suggest control enhancements
- Underwriting experience- min 5 years
- Enabling strong operational risk management - Identify, Escalate & Debate risks across business units
- Partnering with monitoring and inspection team to ensure samples, scripts and inspection results assess control effectiveness identifying potential gaps
- Enabling strong operational risk management Identify, escalate & debate risks across business units
- Experience in evaluating, documenting and testing internal control environment, developing and producing meaningful metric reporting
- Experience developing, executing, monitoring and testing controls
10
Skills For Senior Business Control Specialist Business Controls & Exam Management Resume
- Experience with creating and delivering learning
- Experience conducting risk assessments, developing tests, and/or conducting audits to evaluate control environment
- Experience in business requirements development -- including communicating & socializing business ask with key business and technology partners
- Experience with maintaining a SharePoint site, including document repository and record keeping
- Experience in performance management routines, including coaching and developing associates
- Demonstrate commitment to excellence by anticipating needs, mitigating risks and minimizing potential problems
List of Typical Responsibilities For a Senior Business Control Specialist Resume
1
Responsibilities For Global Collateral Management Senior Business Control Specialist Resume
- Navigate in a highly complex process and operate effectively in changing environment
- Risk Management Skills - Strong risk mindset with process and controls background; ability to actively debate and escalate issues and concerns
- Strong project or exam management experience
- Demonstrates commitment to excellence by reducing inefficiencies, mitigating risks and minimizing potential issues
- Demonstrated strengths in operational management, reporting, and analytics
- Financial services experience relating to risk management, audit or compliance disciplines
- Validates sourcing requests received from stakeholders across the enterprise to standards
- Experience with procedure documentation, audit, compliance, and/or QA/QC testing
- Experience with ARIS, Visio, or creating Process Workflow diagrams
2
Responsibilities For Senior Business Control Specialist Issue Management Resume
- Experience managing the Process Risk Control Inventory
- Knowledge/experience with Quality Testing
- Excel experience with basic SQL querying knowledge (i.e. vlookup, if/then, etc.)
- Oversight of process to ‘validate’ complaints based on requirements in the Complaint Standard
- Business process design experience
- Monitor the effectiveness of the FLU controls for the enterprise area of coverage
- Control or Project Management related experience
- Proven ability to manage the efforts of others at all levels of leadership
3
Responsibilities For Senior Business Control Specialist Risk Resume
- Execute evidence of compliance routines to gather documentation and garner key stakeholder approvals
- Project/issue management experience
- Produces monthly and ad hoc data and metrics reports to monitor both EPO and FLU operational metrics; Obtains validation/approvals from FLUs
- Multi-task, set goals/prioritized and meet deliverables in a fast-paced area
- Self-motivated and demonstrates a willingness to accept change and/or additional responsibilities
- Related experience in Business Controls, Issues Management, Project Management or Financial Center Operations
4
Responsibilities For Senior Business Control Specialist Business Controls & Exam Management Resume
- Demonstrate ability to act as a Risk and Control Liaison for the TFS&O LOB / FLU supported
- SQL / SAS / Python / other similar skill
- Driving out the identification of emerging risks and aggregating results, reporting and other analytics specific to the Third Party Program
- Working knowledge of Small Business Lending data platforms, including GUS, GCW, AFS and LIQ
- Ongoing reporting and feedback routines to meet required complaint quality documentation goals
- Conducting business review of client-supplied documents and other artifacts and advocating conclusions
- Incorporating feedback and best practices related to the existing risk assessment tool (i.e. Deal Risk Assessment, Vendor Level Risk Assessment, etc.)
- Reviewing and approving material changes to client data
- Managing Consumer & Small Business AML core processes including management and governance routines
5
Responsibilities For Senior Business Control Specialist Exam & Issues Resume
- Building relationships across the enterprise
- Understanding of COBIT, SOX and/or maturity models
- Working familiarity with Compliance and Ops Risk processes supported in GTO, ESS, or DCPSS
- Working knowledge of the NICE QA form and the NICE application
- Serving as a control point for key AML changes provided by internal users, as well as third party vendors
- Working familiarity with Compliance and Ops Risk processes supported in GTO and DCPSS
6
Responsibilities For Senior Business Control Specialist Resume
- Understanding of key controls across a number of processes and/or products
- Understanding of the Issues Management process for the enterprise
- Understanding of the Issues Management process for Collections and Recovery
- Managing routines for business processes aligned to the Manage AML high-risk process in accordance with the QA program requirements
- Monitoring key controls and control metrics to assess performance, produce monthly dashboard and create go-to-green (reaction) plans
7
Responsibilities For Global Collateral Management Senior Business Control Specialist Resume
- Partnering with the business to address gaps identified in risk assessments, issues and control enhancements
- Working knowledge of AML related Policies and Regulations
- Understanding of Merrill Edge clients and business
- Understanding of the associated regulations and governance programs
- Reporting and Dashboard creation and management
- Querying various databases, e.g. HRIS, The W, etc
- Enabling functions to identify and monitor Key Risk & Control indicators with established triggers and limits
- Monitoring of open issues throughout the life cycle of an issue to ensure timely execution of the action plan
- Identifying and implementing process improvements to current state governance routine processes
8
Responsibilities For Senior Business Control Specialist Issue Management Resume
- Reviewing and ensuring that key governance routine procedures and job-aids are current and continuously updated
- Focusing on continuous process improvement and identification of potential automation opportunities and process gaps
- Working knowledge of Global Banking & Markets
- Participating in regular management routines, complete and manage deliverables
- Supporting various Enterprise and GTO Risk programs
- Prepare and present documentation for the tracking, monitoring, and escalation of risk related issues to management including senior leadership
- Contract Workspace Change Control Process (UAT Testing/Release Testing, Build Training, Documentation QC Process)
- Contract Workspace Change Control Process – [UAT Testing / Release Testing, Build Training, Documentation QC Process.]
- Thorough understanding of mitigating risk in a contact center and processing environment
9
Responsibilities For Senior Business Control Specialist Risk Resume
- Support training development and deliver training
- Assist in maintaining the Process Risk Controls Inventory and risk reporting
- Support ongoing BAU contract template maintenance request using project management principles
- Monitors and follows up on outstanding requests, ensuring timely submission to Global Procurement
- Promote risk awareness and high quality risk routines with the line of business to drive quality and consistency for tracking and reporting
- Take a lead role in completing RCSA submissions and closing PCS gaps identified by PCS assessments
- Support the implementation of a procurement value methodology and define ongoing reporting requirements
- Conduct root-cause and thematic analysis on enterprise fraud-related customer complaints including tracking of action plans and timelines
- Weekly reporting and updates – lead/participate in weekly routines covering enterprise fraud-related complaint trends and action plan reviews
10
Responsibilities For Senior Business Control Specialist Business Controls & Exam Management Resume
- UCRA monitoring and reporting
- Provide greater context and improving the efficiency of reporting currently in place
- Collaborate with business partners to determine optimal solutions for reporting and Quality Assurance monitoring needs
- Participate and help to oversee the onboarding of various new accounting and control processes into the team
- Responsible for participating in and/or managing projects within the organization
- Improve false-positive rate through ongoing analysis of existing AML customer type logic
- Develop and produce periodic and ad hoc analytics & reporting from data systems such as the W, ART (AML Reporting Tool), and other modules, as appropriate
- Proficient at analyzing data and providing executive level summary of results
- Self-starter capable of taking strategic direction and executing upon that strategy with limited direction
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