Senior IT Systems Analyst Resume Sample
Lew Marks
2316 Blair Prairie,
Houston,
TX
+1 (555) 510 4380
Work Experience
Senior IT Systems Analyst
01/2016
-
PRESENT
Phoenix, AZ
- Expert in technical capabilities of assigned system(s)
- Provide creative technical options through partnership with business analyst(s) or functional users
- Create and lead system solutions that fully maximize our investments and project objectives
- Continually map technical specifications and activities to existing and emerging information tools for purposes of identifying improvement opportunities
- Very good understanding of software delivery lifecycle with focus on requirement management and system analysis
- Experience in process mapping / process flows / process modeling required
- Experience in representing complex issues based on comprehensive analysis in a holistic and understandable manner
- Lead workshops with senior level participants
Senior IT Systems Analyst Schaumburg
07/2013
-
09/2015
Philadelphia, PA
- Analytical bent of mind, good ability to listen and communicate and effectively articulate
- Demonstrated ability in advanced system analysis and problem solving
- Develop and present data analysis results in a meaningful way for business senior managers and executives to easily comprehend quickly as part of the decision making process
- Recommends business process changes
- Able to brainstorm and lead efforts to gather, document and validate requirements where business expertise is lacking or non-existent i.e. “find a way” and accomplish the mission
- Rapid absorption of new information or new domain knowledge. Quick learner – able to pick up new concepts, methods and obtain deep understanding of systems and interface
- Significantly influence IT and business stakeholders
- Proven knowledge and robust understanding of banking industry and processes
Education
National Hispanic University
2007 - 2012
Bachelor's Degree in Computer Science
Professional Skills
- Three years’ experience with Linux Operating System administration skills and experience
- Demonstrated skills in identifying and managing risk, including operational and financial risk areas
- Strong analytical skills including attention to detail and data integrity
- Excellent written and verbal communication skills with the ability to translate business requirements into technical needs
- Data Analysis experience / skills
- Excellent analytical skills to deliver the appropriate technical solutions and strategies
- Strong communications skills are required to ensure highest level of customer service
How to write Senior IT Systems Analyst Resume
Senior IT Systems Analyst role is responsible for business, design, modeling, database, analytical, sql, architecture, security, java, telecommunications.
To write great resume for senior it systems analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior IT Systems Analyst Resume
The section contact information is important in your senior it systems analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior IT Systems Analyst Resume
The section work experience is an essential part of your senior it systems analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior it systems analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior it systems analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior IT Systems Analyst resume experience can include:
- Good project management skills with the ability to plan and monitor projects involving customers, other IT departments and business units
- Good experience of configuring FTP and PFT Rules, In-depth understanding of Dimensions, hierarchies and attributes
- Effectively communicate with multiple roles, including business stakeholders/SMEs, PMs, developers, system architects, QA, operations, etc
- Project management skills, ability to develop and monitor work agreements and budgets, and to determine specifications, schedules, and deliverables
- Utilize strong functional application experience and have the articulate well in business terms
- Lead internal review sessions and effectively communicate with all levels of the organization
Education on a Senior IT Systems Analyst Resume
Make sure to make education a priority on your senior it systems analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior it systems analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior IT Systems Analyst Resume
When listing skills on your senior it systems analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior it systems analyst skills:
- Good analytical/problem solving skills. Ability to handle cross-functional tasks in parallel
- Proven leadership, influencing, and communication skills across different organizational levels and with technical/non-technical audiences
- Participate in GxP validation/qualification of systems including writing, reviewing and executing validation protocols when assigned GxP systems
- Proven experience of supporting continuous improvement of analysis templates and processes to feed analysis findings into the IT Project Delivery Methodology
- Provides cross-organization teamwork, collaboration, communication and model leadership skills
- Experience of major software systems implementation experience
List of Typical Experience For a Senior IT Systems Analyst Resume
1
Experience For Senior IT Systems Analyst Schaumburg Resume
- Ensure support of deployed Cloud platforms are effectively & efficiently meeting service level objectives
- Partner with stakeholders to identify, analyze, and effectively communicate process gaps
- Good understanding in building T2T (Table to Table) transformations in OFSAA
- Experience working in a Linux Virtualized Environment. Red Hat / Ubuntu etc…
- Ensure test scenario accuracy, define data needs and test definition exit criteria are established prior to handing over to execution team
2
Experience For Senior IT Systems Analyst Resume
- Support integration of performance data into customer experience analytics tools and reporting
- Experience of reporting platforms such as SSRS, Crystal reports etc
- Experience of working in OFSAA environments 8.x
- Excellent knowledge of information systems concepts and IT trends
- Proven SDLC oversight/ project management
- Demonstrated proficiency in Cobol/Java/Linux/Oracle/DB2 and data mining technologies
- Work experience with Shell / Python scripting
- Proven ability to share knowledge with and mentor lower level resources
- Proven knowledge of IT solutions and application management through various product cycles and business environments
3
Experience For Senior IT Systems Analyst Schaumburg Resume
- Strong ability to present ideas and information in group settings. Can persuade, negotiate, and facilitate conflict resolution
- Ability/experience to conduct, review, and critique peer functional/design documents
- Experience on IBM AS400 iSeries
- Experience in RPG, Synon, Cobol and/or SQL Development
- Experience on a Pharmacy benefit management application
- 6+ months of Cloud/Container experience (Azure, AWS, Docker, etc.)
- IT systems/business analysis experience
4
Experience For Senior IT Systems Analyst Resume
- Experience as Second Tier Support Analyst or QA Analyst
- Relational Database experience w/ SQL Query
- Cognizant Facets Application experience
- Sunguard Macess/EXP or Formworks Experience
- SQL experience to extract data to design and build the integration
- Demonstrated advanced level knowledge of information technology concepts and methods
- Demonstrated advanced level knowledge of information security concepts and methods
- ITAM - IT Asset Management experience
- ITAM - Asset Management experience
5
Experience For Senior IT Systems Analyst Schaumburg Resume
- Two years’ experience with Tivoli Netcool Performance Manager (TNPM)
- Three years’ experience with OMNIbus and OMNIbus core sub-products (gateways and probes)
- Health care industry experience especially with Revenue, Claims and/or Eligibility
- Information Technology Infrastructure Library experience
- Domain knowledge of the financial services industry with a strong background in Property and Casualty
- Communicating with all stakeholders throughout various projects and during day-to-day operations to understand changing needs or business conditions
- Analyzing business requirements to determine testing impacts
- Modeling of processes, integrations, and data mapping
6
Experience For Senior IT Systems Analyst Resume
- Supporting existing applications and procedures
- Publishing of Management Reports
- Taking the lead as required to support major incident investigations or follow on RCA
- Working closely with the IT team to deliver solution design documents and requirements
- Providing continuous status reports and perform product / services cost and benefits analysis
- Conducting software and hardware compliance reviews
- Programming knowledge in Java, Angular JS
- Acting in a lead role as an analyst between the business and technical teams
7
Experience For Senior IT Systems Analyst Schaumburg Resume
- Managing analyst activities on multiple projects and/or backlog tasks
- Collaborating with other developers to work on larger, multi-part projects
- Writing documentation to support applications and processes
- Programming, installation, configuration, DB Mngt
- Proficient in analyzing requirements, writing functional specifications, conducting tests, troubleshooting issues and interfacing with business users
- Continually map business process and activities to existing and emerging planning tools for purposes of identifying improvement opportunities
- Solves complex problems, often taking a new perspective using existing solutions
8
Experience For Senior IT Systems Analyst Resume
- Knowledge in computer programming including familiarity with Interactive’s IceLib API’s, working with XML, etc
- Identifies operating procedures, evaluates existing or proposed system solutions
- Design trending and reporting methods of performance results
- Lead design sessions in prototyping new systems or functionality for enhancing business processes and information process flow
- Partner closely with technical teams supporting data movement, application development and testing
9
Experience For Senior IT Systems Analyst Schaumburg Resume
- Inclusive of this is gathering a deep understanding of the data within the systems and business processes supported by the system(s)
- Accountable for resolving issues reported by Manufacturing and Quality Operations, on call as needed
- Exceptional analytical, planning, organizational and problem-solving abilities
- Expertise in requirements gathering, writing software requirements
- Responsible for the capturing and monitoring of ITAM assets within the various ITAM automated discovery tools
- Using ALM for test case tracking and defect management
- A comprehensive understanding of the Licensing and Compensation business processes
- Familiar with Business Requirements Gathering, Analysis, Functional Design and UnitTesting for Integration
10
Experience For Senior IT Systems Analyst Resume
- Have worked on small to large projects – understanding of project plan, deliverables, process documentation, UAT, training, etc
- Track record of serving in informal leadership roles and influencing across the organizational hierarchy
- Enthusiasm for learning new applications and technology on an ongoing basis
- Troubleshoot technical issues by analyzing OFSAA log files and fixing the issues
- Research vendor products to stay current on new and existing functionality
- Provides ad-hoc job training to users and team members
- Collaborate with quality assurance (QA) team to ensure testing efforts align with system deliveries and business processes
- Complex table entries relating to tables request
- Develop a deep end-to-end understanding of data infrastructure and educate others on related concepts and values
List of Typical Skills For a Senior IT Systems Analyst Resume
1
Skills For Senior IT Systems Analyst Schaumburg Resume
- Five or more years’ experience of major software systems implementation experience
- Experience. Knowledge of and experience with tools and processes related to development and support of financial and tax/treasury applications
- Demonstrable experience of strong commercial management of third party suppliers in the delivery of IT work-packages
- Communicate effectively and to build productive collaborative relationships with a range of internal and external stakeholders
- Three or more years of experience of major software systems implementation experience
2
Skills For Senior IT Systems Analyst Resume
- Two or more years experience of major software systems implementation experience
- Experience of major software systems implementation experience
- Work in an unstructured environment and the drive to learn new skills, IT tools, technologies and business processes
- Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure environment with changing priorities
- BS in Computer Science/Engineering and/or equivalent work experience with proven results
- Proven techno-functional experience of Product Vision
- Prior experience of an R&D function within a Chemical oriented business
- Scripting experience using Python, JavaScript, batch files, or similar
- Testing Lead and Oversight experience
3
Skills For Senior IT Systems Analyst Schaumburg Resume
- Experience gathering and writing business requirements and translating them into technical specifications
- Experience supporting, designing and/or implementing application changes
- Experience in developing requirements and performing system analysis
- Eight or more years’ experience in developing requirements and performing system analysis
- Experience of working with all levels within an organisation, capable of managing resources in a project environment to achieve business based outcomes
- Five or more years experience in developing requirements and performing system analysis
4
Skills For Senior IT Systems Analyst Resume
- Experience in leading requirements gathering, analysis and design activities
- Experience taking requirements and writing test plans
- Experience in developing requirements and performing system analysis
- Experience supporting call center operations and technology (reporting, dialers, IVR, ACD, WFM, VoIP, telephony, etc.)
- Experience using data visualization principles and conducting statistical analysis
- Experienced performing advanced data analytics using R, SAS, SPSS, JMP, or STATA
- Experience utilizing data query or reporting tools (SQL, MS Access, and MS Excel and/or equivalent data capture tools)
- Experience supporting a Finance Group and have worked with accounting directly
- Solid understanding of Software Development Life Cycle including project methods of Agile, Waterfall
5
Skills For Senior IT Systems Analyst Schaumburg Resume
- Experience in developing innovative approaches and solutions to solving design, architectural, and technical issues to deliver business results
- Analytical work experience solving practical issues and engaging cross-functional teams of multiple process partners to a consensus
- Experience in supporting and implementing large scale IT solutions
- Prior support of enterprise BI initiatives that provide the following services
- Three years scripting experience
- Python scripting language experience
- Strong management of resources to ensure minimal scope creep, from both business and third parties, ensuring that strategic outcomes are achieved
6
Skills For Senior IT Systems Analyst Resume
- Experience with the following: Tableau, Apptivo, Nicus, SQL Server
- Experience / working knowledge of relational databases, database structures and SQL
- Experience working on Big Data projects
- Experience with T-SQL and with SQL Server concepts (stored procedures, SSIS, views, indexing, replication, etc.)
- Experience working with data from a call center environment
7
Skills For Senior IT Systems Analyst Schaumburg Resume
- Experience mapping data from source system or database to data warehouse
- Experience analyzing business requirements and create / write technical specification documents
- Claims adjudication and processing experience
- Experience working with any of the major ERP applications and other corporate packaged financial applications
- Evaluate IT utilization, support and effectiveness for the Merchandise Planning and Allocation department
- Understand planning processes, influencers and priorities
- Experience with enterprise level application support
- Experience with process and change management
- Develop mockups, prototypes or other artifacts which define and validate requirements and end-state solutions
8
Skills For Senior IT Systems Analyst Resume
- Experience with EMR’s, Practice Management Systems and other clinical applications
- Big Data Analysis experience
- Experience in systems implementation
- Experience in a Tier 2 or above Help Desk / Contact Center environment
- Experience with Business Intelligence and Analytic tools and technologies
9
Skills For Senior IT Systems Analyst Schaumburg Resume
- Relevant experience with Agile, Kanban, Scrum, and/or SAFe framework methodologies
- Experience with Financial Transaction Applications at USAA, such as BillPay, Funds Transfers, Person to Person payments
- Experience with software development applications, such as Java and/or Java Script
- Experience with Agile methodologies to include Scrum, Kanban, and SAFe
- Experience with Agile tools, to include: Jira, TFS, and RTC
- Experience in all phases of Software Development Life Cycle (SDLC) System Development Life Cycle
10
Skills For Senior IT Systems Analyst Resume
- Experience in product/business/systems analysis
- Proficiency with Microsoft Windows and Microsoft Office applications with strong abilities in Excel
- Oracle PL / SQL development experience
- Experience in systems analysis
- Experience with test automation
- Experience with clinical applications
- A strong desire to learn new technologies and practices to solve opportunities
- IT Systems Analyst experience focused on Enterprise Software Support and Development
List of Typical Responsibilities For a Senior IT Systems Analyst Resume
1
Responsibilities For Senior IT Systems Analyst Schaumburg Resume
- Validate requirements with stakeholders and provide suggestions and recommendations
- Work with leadership and other teams (Data, WFM, Telecoms, Call Center, etc.) to prioritize business and information needs
- Relevant work experience to include business and/or project management, business/system requirements, and technical analysis
- Prioritize test scenarios for execution
- Assist with triage of execution and validation of defects
2
Responsibilities For Senior IT Systems Analyst Resume
- Validate execution results with TPO
- Interpret data and analyze results using statistical techniques to provide ongoing reports that aid in decision making
- Data and table modification such as data quality analysis, indexing, archiving, change tracking, etc
- Monitor, escalate and report on production issue backlogs, using the company’s service desk
- Document, discuss and resolve business, data and reporting issues with one or multiple teams to implement and improve on software solutions
- Performs complex scheduled and ad hoc network (e.g., wiring, router) maintenance and support
- Ensure systems are available within service level targets (SLTs) and are working to design for technologies supported by End User Compute
3
Responsibilities For Senior IT Systems Analyst Schaumburg Resume
- Responsible for 3rd Line support within the End User Compute team, acting as technical escalation point for other team members and the wider organisation
- Management and ongoing operational maintenance of End User Compute technology stack
- Production of detailed documentation for new and existing processes and solution delivery, appropriate at both business and technical level
- Publish performance result findings, conclusions, recommendations, certifying junior analyst conclusions
- Peer review and support junior analysts in assessing application performance and capacity results and methods
- Provide supporting detail content to business cases and infrastructure projects
- BAU Incident/Request Management and Reporting
4
Responsibilities For Senior IT Systems Analyst Resume
- Automation of tasks via scripting to include Chef, PowerShell and Python
- Participate in Helpdesk rota during core business hours
- Provide clear, concise and timely accounting of work efforts and status of tasks
- Performs cost/benefit analysis when investigating purchase and development decisions
- Performs, facilitates and documents the testing of new releases of the assigned applications
- Build functional specifications through schedule preparatory workshops
- Study and analyze business functions and process requirements
- Create/Oversee Project Documentation / SOX artifacts (e.g., Solution Definition Document (SDD), Technical Design Document (TDD), Integration Test Plan) that meet SDLC standards Create robust, high quality technical solutions for business and technology customers
5
Responsibilities For Senior IT Systems Analyst Schaumburg Resume
- Partner with the various teams in Finance to support athenahealth’s Finance system portfolio by recommending process improvements and providing technical trouble-shooting and support for routine system issues
- Analysis/design skills including ability to gather data on systems issues, define alt approaches, assess business impact, recommend cost effective solutions, and develop and implement those solutions
- Understanding of IT controls in industrial control system environments
- Knowledge of current technologies, tools, applications, and vendors
- Assures compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle
- Takes a lead role and interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutionsProvides alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions)
- Contributes to and manages small to medium projects. Utilizes project management methodologies to produce project deliverables
6
Responsibilities For Senior IT Systems Analyst Resume
- Possesses significant expertise to complete complex assignments and has ability to visualize, articulate, and solve complex problems. Makes decisions that refine and improve known practices or develops new approaches
- Available for 20% project-related travel required
- Is involved in the full system development life-cycle and is responsible for creation and maintenance of project life-cycle
- Anticipates customer needs and proactively develops solutions
- Self-motivate and self-manage work assignments
- Participate in discovery discussions with application teams to determine appropriate next steps based on the team-s knowledge level and current support or project status
- Develop and use enterprise service and data models Solves unique and complex problems with broad impact on the business
7
Responsibilities For Senior IT Systems Analyst Schaumburg Resume
- Support Meditech Clinical applications
- Nice to have Mongo DB knowledge
- Support the full software development lifecycle (SDLC)
- Elicit requirements to describe implementation solutions for initial design and product improvement
- Own requirements and translate into user stories and specification documentation
- Performs scheduled and ad hoc end-user support functions, including: desktop/application problem resolution; hardware/software service requests (e.g., software installation) and how-to questions regarding the use of the Departments computing resources
- Performs complex scheduled and ad hoc server maintenance and support
- Performs complex scheduled and ad hoc firewall and other network security/utility (e.g., DNS, SMTP) maintenance and support
- Implements complex security solutions (e.g., antivirus) per Department needs and Bank/System directives
8
Responsibilities For Senior IT Systems Analyst Resume
- Participates in liaison program (e.g., information security) as directed by Manager
- Implement technology solutions as per agreed designs and documentation
- Identify, document, implement, and support solutions that improve business operations through process review, config auditing, data analysis, design improvements, and automation
- Help support the Dialer team with daily tasks associated to operating the call center telephony solution
- Act as a utility player with role sharing as appropriate for our Agile methodologies
- Provide customer facing reports as requested
- Provides certification and actively participates in defect management activities to confirm requirements are being met
- Advanced understanding of system architecture and knowledge of software development concepts
- Communicate design to users, stakeholders and varying levels of the organization
9
Responsibilities For Senior IT Systems Analyst Schaumburg Resume
- Collaborate with TPO (Testing Product Owner) and Business SMEs to identify, compose and document E2E test scenarios in CA Agile
- Forecast operational trends and plan accordingly
- Provide IT support for both online and batch application for MAHIX
- Run,monitor and troubleshoot application batch jobs and online functionality
- Respond to application war rooms
- Triage customer incident tickets and provide analysis of customer or application issue
- Open PIM and ALMs as required to track issues and code fixes
- Coordinate with hCentive resources on issue triage, RCA and resolution
- Perform root cause analysis and provide write ups of RCA to customer
10
Responsibilities For Senior IT Systems Analyst Resume
- Advanced knowledge of multiple software delivery life cycles (Waterfall and Agile)
- Advanced knowledge of Microsoft Office products and applicable databases
- Experience or Advanced knowledge of modeling techniques (e.g., UML) and usecase development as well as experience with one or more software development frameworks
- Follow proper communication protocols to inform and reply to client request. This includes Functional Requirements, Test Matrix, and System research/analysis
- Aids with application development project deliverables - e.g. vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials. (20%)
- Provides required business and/or technical support for both project and production related activities. (15%)
- Assures compliance with required standards and that all necessary approvals have been obtained throughout the project lifecycle. (10%)
- Analyze dependencies across domains to determine impact to E2E test cases
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