Senior IT Analyst Resume Sample
Lucile Okuneva
7748 Savannah Road,
Detroit,
MI
+1 (555) 833 5667
Work Experience
Senior IT Analyst
05/2016
-
PRESENT
Dallas, TX
- Works effectively as a team member, reports on status of projects, and represents the team in meetingsMotivates staff to the desired level of support, use and cooperation in accordance with IS and USC strategic initiatives
- Analysis, Design & Implementation
- Assist with the development of IT Asset management policies, processes and procedures for inventorying, tracking assets and reporting on information technology related assets
- Gather, interpret, analyze and document asset management requirements through review with stakeholders, makes design recommendations based on analysis results. Develops use cases, process, procedure and training materials
- Lead testing and implementation efforts related to deployment of Asset Management processes; including development of testing traceability matrix
- Delivers training as needed, ensuring all ongoing changes are documented and communicated globally consistently
- Asset Data Gathering, Reporting & Audits
- Ensure that all hardware and asset life cycle related costs and risks are correctly identified, gather metrics and publish status reports, as well as enforcing mitigation and remediation activity
- Perform inventories and usage monitoring audits of all critical IT assets and record findings
Senior IT Analyst Ses
11/2010
-
03/2016
Phoenix, AZ
- Assist with the development of strategies and external relationships to implement plans for auctioning, recycling or otherwise selling obsolete assets
- Investigate and resolve expectation and accuracy issues of the ServiceNow Asset repository
- Execute compliance investigations and reviews license terms and conditions as appropriate to achieve objectives
- Conduct and report software asset reconciliation and audit activities on a timely basis, including financial, licensing, warranty and maintenance / support contract information
- Create solution designs across process, data, and technology that meet business requirements and adhere to relevant standards and principles, leverage common tools and processes, and meet cost/delivery objectives
- Advocate quality of solutions that meet or exceed defined business requirements
- Guide solution options and business partner decision making to minimize the amount of project investment divergence from target architecture
- Expert in technical knowledge on Progress Software and JetForm Application. Participates development work per global assignment, work closely with both internal and outsourcing development resources across Eaton in delivering high quality enhancements as well as bug-fixes
Senior IT Analyst, Infrastructure Engineering
06/2005
-
05/2010
New York, NY
- Work and/or coordinate with regional and global development team for business requirements review, development, UAT, installation and other related deployments
- Work closely with other analysts, developers, and architects to ensure development meets requirements and delivers optimal performance to our end users
- Work closely with customers both internal and external to gather and research requirements
- Work closely with the Product Owner to ensure the software development meets their expectations
- Be responsible for end-to-end testing of the solutions that are developed for our customers
- Debug issues in production environment and be part of production support
- Document team and business processes and procedures
- Work in an Agile/Lean fashion
- Maintains ongoing functional and workflow knowledge in the following areas of Revenue Cycle – Scheduling, Registration, Health Information Management - Coding, Patient Accounting, Patient Billing
Education
Heidelberg University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Strong communication skills, with demonstrated ability to work effectively with technical and functional teams
- Excellent written, verbal and interpersonal skills with the proven ability to work successfully across organizational boundaries
- Strong analytical skills with experience in workflow design
- Excellent change management skills; experience using an industry standard change management model
- Excellent analytical, reasoning and problem-solving skills
- Demonstrated experience supporting Trading systems. Bloomberg AIM and Murex experience an asset
- Strong core networking skills, including Aruaba and Meraki’s environments, Sip Trunks, VPN technology, etc
How to write Senior IT Analyst Resume
Senior IT Analyst role is responsible for analytical, business, technical, customer, software, leadership, organization, troubleshooting, hardware, communications.
To write great resume for senior it analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior IT Analyst Resume
The section contact information is important in your senior it analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior IT Analyst Resume
The section work experience is an essential part of your senior it analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior it analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior it analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior IT Analyst resume experience can include:
- Provide production support for SAP HR/Payroll modules including payroll configuration, tax reporting, testing upgrades, resolving integration issues with the Financial modules, supporting key constituencies, and resolving system problems
- Serve as the expert configuration resource for selected modules/functions of HR/Payroll applications. Primary applications/modules supported include SAP Payroll, BSI Tax Factory, SAP Time Evaluation
- Good communications skills (written/verbal) and good collaboration skills
- Team leadership experience for supporting applications Able to function at a high level in critical situations. Good verbal and written communication skills
- Demonstrated ability to effectively prioritize multiple responsibilities
- Strong analytical, troubleshooting, and problem-solving skills with working knowledge of the ITIL framework
Education on a Senior IT Analyst Resume
Make sure to make education a priority on your senior it analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior it analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior IT Analyst Resume
When listing skills on your senior it analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior it analyst skills:
- Demonstrated experience working in a Windows/Unix/Linux environment with exposure to SQL. Good understanding of job schedulers
- Strong extensive planning, design, implementation, troubleshooting, and support skills
- Strong network engineering skills
- Strong leadership, technical, troubleshooting, teamwork, communication, and customer service skills
- Strong troubleshooting skills and ability to support 24x7 operations required
- Excellent communication skills, including the ability to interface and influence at multiple organization levels
List of Typical Experience For a Senior IT Analyst Resume
1
Experience For Senior IT Analyst Ses Resume
- Strong project management skills and working knowledge of software development cycle
- Applying analytical, technical, and business skills to investigate day-to-day system and process issues, determine the root cause and deliver viable solutions
- Strong Oracle PL/SQL experience including stored procedures, functions, triggers, and packages
- Experience in software deployment, business analysis, project management, process improvement and computer systems validation
- Responsible for developing effective working relationships with our internal customers and vendors during project meetings, on-site visits and conference calls
- Experience with building and deploying cloud-based applications (Azure, AWS, etc.), and understanding of cloud design best practices
- Experience creating and delivering training for IT systems
- Knowledge and experience working with cloud computing solutions such as Azure and visualization tools like Tableau, Shiny, d3.js, etc
2
Experience For Senior IT Analyst EDI Resume
- A proven track record of successfully implementing software or web development projects using Agile framework
- Experience architecting and implementing enterprise system integration within the supply chain management domain
- Knowledge/audit experience of the following: Active Directory, UNIX, Windows, BI 11g, Oracle R12, Workday, Siebel, Singleview
- Good knowledge in SDN, virtual networking, Public Cloud connectivity’s,
- Demonstrated functional knowledge of Windows Server and desktop operating systems and Oracle and SQL Server databases
- Experience with cloud computing, virtualization, containers, data center migrations
3
Experience For Senior IT Analyst, Infrastructure Engineering Resume
- Hands-on implementation experience with SAP-QM or any other leading Quality management software
- Experience working in a global corporation with off-shore development teams
- Experience working in an agile, high-energy environment
- Proven ability to work in a demanding, high-paced environment
- Experience working in a Program/Portfolio Management office
- Experience estimating work efforts
- Relevant experience in IT within manufacturing regulated industry
- Broad IT infrastructure experience. Including: S95 Network / Network Segmentation
4
Experience For Senior IT Analyst, Business Systems Resume
- Demonstrated learning agility both technically as well as business processes and applications
- Strong communicator who can convey clear direction, speak to technical data in both detail and at a high level for leadership reporting
- Hands on experience with patching and configuration management technologies like Microsoft SCCM, Shavlik, etc
- Experience in an audiovisual or IT support setting
- ITIL Certification, or 10 years’ experience working in an ITIL framework
- Experience with Sarbanes Oxley professional in a risk and control organization or advisory firm
- Develop strong liaison relationships with cross functional teams
- Extensive experience and deep knowledge in Cisco, Checkpoint, Riverbed products
5
Experience For Senior IT Analyst, Mobile Resume
- Extensive experience in Solarwinds, NetScout network management tools
- Experience with Pharmacovigilance systems, Oracle Argus understanding desired
- Has experience in the management of software post activation: support, upgrades and enhancement rollouts
- Need to have experience with MS Project, MS SQL & Project Management methodologies
- Maintaining records and ensuring proper tracking and control of IT assets
- Researching, resolving, and responding to requests received via the Service Desk and other channel
- Mentoring, coaching and training other team member
- Designing and developing secured web applications for handling vulnerabilities
- Creating knowledgebase solutions and providing assistance to 1st level Service Desk associates
6
Experience For Senior IT Analyst Infrastructure Resume
- Setting clear and challenging objectives for self to sustain a high level of performance
- Monitoring the infrastructure environment for faults or capacity issues to analyze trends and mature systems to support self-healing
- Working knowledge of Cerner Core (location, positions, event set hierarchy), taskaccess, SCPview, DBtracking, scdke, dyndocmgmt
- Working knowledge of audit participation in systems development/change management projects
- Interacting with Diebold Nixdorf senior leadership team at a moment’s notice
- Working escalated ticket request that were not able to be resolved from 1st level
- Collaborating with global IT teams to resolve issues
- Facilitating the timely distribution of departmental process and procedures
7
Experience For Senior IT Analyst / Active Directory Admin Resume
- Participating as needed in the Critical Incident and Post Implementation reviews
- Assisting the mobile device team
- Working knowledge of HL7 messages (how to read/troubleshoot)
- Beginning to intermediate level of knowledge of business analytical practices and methodologies
- Engineering BOMs, Production BOMs and Routings
- Understanding of Transact-SQL
8
Experience For Senior IT Analyst Archer Administrator Resume
- Ensuring application systems are operating according to established service levels agreements
- Partnering with Application Development team and other CPPIB groups to create synergies and advance CPPIB’s technology portfolio
- Providing trend analysis and making recommendations for Asset Management and Service Management process improvements
- Providing end user computing support services including trading floor
- Ensuring application systems are operating according documented runbooks and established service levels agreements
- Training and Documentation - maintain required IT documentation for training and testing procedures
- Diagnosing, troubleshooting, and resolving client and site Hardware and Software problems
- Modifying account code combinations in the General Ledger, and managing the purchasing hierarchy
9
Experience For Senior Analyst & Senior IT Analyst Resume
- Performing functional testing after patching, and upgrades are applied; and
- Understanding on compliance screening integration desired. e.g. TradeSphere
- Communicating regularly with the APAC/EMEA team to standardise and improve existing workflows or define new processes
- Documenting and providing users with guidance and instructions required when documentation is unclear or non-existent
- Writing reports and queries using SQL/Toad and Noetix to extract data when requested
10
Experience For Senior IT Analyst Resume
- Developing requirements and coordinating with the technical team when new reports or enhancements need to be developed
- Following TDS IT standards to ensure consistency and quality of deliverables
- Following SOX, Safe Harbour and PCI guidelines to ensure full compliance
- Ensuring full integration with other TDS and Disney applications
- Planning own and project team’s time to meet agreed goals
- Working closely with other TDS, corporate IT and outsourced service teams to meet TDS/IT objectives
- Communicating regularly with management to report task or project status and opportunities to improve service levels, or to escalate issues as appropriate
- Liaising with local vendors to plan structural changes and make necessary purchases
- Answering technical/support questions for the user community
List of Typical Skills For a Senior IT Analyst Resume
1
Skills For Senior IT Analyst Ses Resume
- Influencing skills & presentations skills
- Experience managing midrange server environments with strong nix OS skills, NFS & DNS
- Exhibits strong sense of urgency to resolve issues quickly and solid teamwork and communications skills when working with others
- Utilizes solid troubleshooting and tracing skills on Cisco hardware (Router, switch, wireless LAN controller)
- Excellent customer service skills and a “positive, can-do” attitude and enjoyment of helping people
- Progressive work experience in enterprise storage with skills in operating systems and backup
- Excellent business acumen, written and verbal communication skills
- Strong change management skills and the willingness to make a difference
2
Skills For Senior IT Analyst EDI Resume
- Excellent presentation, verbal and written communication, and interpersonal skills
- Effectively prioritize, delegate, and complete tasks in a high-pressure environment and to lead small but complex technical projects
- Excellent PC skills (Ms Access, Excel, Word, SharePoint)
- Excellent communication skills at all levels (written and verbal), with the ability to communicate between technical and non-technical levels of expertise
- Reasoning Skills/Abilities: Advanced level required
- Demonstrated experience with TCP/IP networking, routing and network security concepts
- Demonstrated experience using ETL and Database tools along with SQL programming
3
Skills For Senior IT Analyst, Infrastructure Engineering Resume
- Advanced LAN networking troubleshooting skills
- Excellent proficiency on SQL, PL/SQL. Experience in querying the relational database systems (Oracle 11g, DB2) using SQL
- Demonstrated experience in troubleshooting and networking
- Demonstrated experience working in a Windows/Unix/Linux environment
- Demonstrated experience interfacing with software vendors
4
Skills For Senior IT Analyst, Business Systems Resume
- Experience implementing model experience/workflows/specialty views
- Demonstrated experience in Project Management and utilizing related tools
- Demonstrated experience with managing LAN/WAN equipment
- Effectively liaise with other OSI members to resolve or assist in resolving problems system integration problems
- Exceptional analytical and creative problem solving skills; solutions oriented
- Strong experience in methodologies, applications and systems architecture and processes pertaining to every phase of product development and deployment
5
Skills For Senior IT Analyst, Mobile Resume
- Experience with FDA relevant systems and/or processes and computer system validation
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies
- Development skills in Python, Ruby, Json, Shell, YAML, XML would be an asset
- Effectively manage multiple tasks and function in a team-oriented, fast-paced, matrix environment
- An excellent team player with strong stakeholder management
- Experience providing guidance, reviewing and approving documents to validate applications in a regulated environment
- Experience directing teams, setting priorities and plans, to meet business goals
- Strong background and experience with Microsoft Operating Systems and tools
- Experience of Business Analyst or Consulting experience
6
Skills For Senior IT Analyst Infrastructure Resume
- Experienced in Asset Management/tools that facilitate the effective management of HW/SW lifecycle including ServiceNow and SCCM
- Demonstrated experience in the integration of internal applications and databases
- Experience in implementation process improvement in order to achieve a higher level of proficiency and to make the implementation a more cost-effective task
- Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes
- Presentation skills - preparation and delivery
- Employ good user interface design with an emphasis on usability and positive user experience
7
Skills For Senior IT Analyst / Active Directory Admin Resume
- Project management skills/expertise
- IT Experience and demonstrable people management experience at middle management level (desirable)
- Demonstrated skill in preparation and maintenance of implementation documents
- Demonstrates a strong ability to detect, analyze and resolve computer hardware, software and network problems in a timely manner
- Effectively and proactively manages business partner expectations
- Demonstrated run IT as business and user experience oriented mindset
- Spanish or Portuguese skills
- Working experience with TM1 planning module and/or Oracle Hyperion Planning (Oracle Planning and Budgeting Cloud Service) is an asset
- Preparing the annual report to validate purchasing hierarchy and user responsibilities
8
Skills For Senior IT Analyst Archer Administrator Resume
- Manufacturing Quality business knowledge, such as experience with Corrective Actions, Product Change Notifications, or Failure Analysis business processes
- Experience sourcing, cataloguing, and distributing vendor data such as Bloomberg, MarkIT, RIMES, and similar
- Solid overall understanding of operating systems, networks, virtualization, monitoring, and large capacity storage systems
- Experience in designing, building and supporting large enterprise networks with multiple data centers and global footprint
- Experience in working as part of a global acting and multicultural team, with international supplier/vendors
- Experience with application and infrastructure performance monitoring and tuning tool
- Comfortable using DCPtools, Pref/Priv, dynamic doc, implementing playbook/model experience
9
Skills For Senior Analyst & Senior IT Analyst Resume
- Strong knowledge of Cerner CCL (querying, not program writing)
- Advanced experience using Microsoft Suite including SQL
- Data mastering experience on creating security and reference data setup in SimCorp
- Experience with creating and modifying batch jobs and groups to automate tasks
- Experience in supporting and implementing large scale IT solutions and rollouts
- Assist and provide training to end users prior to use. Maintain all IS training documentation on site
- Experience in support and maintenance of application interfaces to and from JD Edwards – including web services and z-file processing
- Direct experience identifying and managing infrastructure currency and technical debt
10
Skills For Senior IT Analyst Resume
- Experience using a central ticketing system
- Experience administering vulnerability scanning technologies like Rapid7 Nexpose or Tenable Nessus
- Experience analyzing vulnerabilities in-depth through vendor research, knowledge of windows registry and industry scoring standards
- Good understanding of networks and data transfer protocols
- Experience in UNIX shell scripting and the UNIX command line
- Deep hands-on experience leading the design, development and deployment of cloud solutions at scale
- Experience using Puppet Enterprise for infrastructure configuration, administration and module development
- Implementation and administration experience of Zabbix for infrastructure monitoring
List of Typical Responsibilities For a Senior IT Analyst Resume
1
Responsibilities For Senior IT Analyst Ses Resume
- Ensure capital, expense, and labor estimate for projects and funding requests in coordination with multiple Global Systems Engineering workgroups is completed within SLA’s and handed back to clients
- Act as the facilitation conduit for communicating key Engineering strategic initiatives and changes to our business partners, particularly those changes that impact their work areas. Provide input into business partner’s road maps
- Translate technical solutions with good written and verbal communication skills
- Strong LAN and WLAN skills are required
- Mathematical Skills: Intermediate level proficiency required for creating needs assessments, budgets, and forecasting
- Match resources with projects based on capacity, skillset and project requirements
- Demonstrated experience in the functional integration of applications and databases
- Analytical and logic skills are to understand and devise hardware and software solutions
2
Responsibilities For Senior IT Analyst EDI Resume
- Has experience in business analysis, project management, process improvement and computer systems validation
- Computerized System validation experience
- Demonstrated hands-on experience as a help desk analyst in an environment +500 customers and using a central ticketing system
- Experience in computerized system validation within a regulated environment
- Industry experience as an analyst in the telematics/UBI and connected home space. Hands on experience in both dongle and mobile based solutions
- Respond to customer requests utilizing internal ticketing system and completing work in an efficient, prioritized order
3
Responsibilities For Senior IT Analyst, Infrastructure Engineering Resume
- Strong process orientation and analytical mindset, confident in decision making and problem solving
- Experience in supporting large user populations and deployment of various user facing desktop applications and platforms
- Experience in supporting and implementing large scale IT solutions
- Experience configuring SharePoint desired
- Demonstrated capability to achieve results through influencing and collaboration
- Experience in creating talent pipelines
- Provide correct routing and escalation when issues require. Properly recognize urgency and priority to deliver appropriate response
- Provide on call support during all non-business hours, as urgency and priority requires
4
Responsibilities For Senior IT Analyst, Business Systems Resume
- Experience of logistics/distribution processes and supporting systems
- Knowledge & experience of SQL Script Reporting
- Professional systems analysis and programming experience
- A strong knowledge in the following tools: Slack, Jira, Salesforce, Tableau, Active Directory, AWS
- Uccessfully working as a business analyst or related experience on medium to large scale projects
- Strong knowledge of SAP Master Data, Purchase Info Records, BOMs, Routings, ECM (Engineering Change
- Strong PL/SQL and/or Unix scripting required
5
Responsibilities For Senior IT Analyst, Mobile Resume
- One to two years of experience providing systems implementation and support in a health care environment
- Ensures independent verification and validation across testing lifecycles
- Demonstrate technical leadership by proposing advancements with tangible business benefits to CPPIB’s IT portfolio
- Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change
- Take responsibility and demonstrate ownership of projects, tasks, and issues
- Highly skilled with desktop tools (Microsoft Project, PowerPoint, Visio, etc.)
- Experience in process improvement for IT and business processes
6
Responsibilities For Senior IT Analyst Infrastructure Resume
- Experience with finance, maintenance mgmt., supply chain systems desirable
- Experience working with optimizer solver tools like Gurobi, FICO or IBM CPLEX
- Work with business and technical Subject Matter Experts for validation and verification of functional specifications and business end-to-end requirements
- Facilitate the collection, analysis and prioritization of enhancement requests
- Strong functional support for JDE Financial modules including fixed assets
7
Responsibilities For Senior IT Analyst / Active Directory Admin Resume
- Application support experience in an End User manufacturing environment
- Worked in MNC environment with experience of working with APAC countries desired
- Knowledgeable and experienced in the Software Development Lifecycle
- Hands on pattern design experience
- Previous cable management experience
8
Responsibilities For Senior IT Analyst Archer Administrator Resume
- Relevant technical experience, ideally in a professional services environment
- Information technology experience required
- Ensures integrity of development and test environments through good code promotion practices. Assists with configuration of environments
- Enterprise IT experience in a production environment
9
Responsibilities For Senior Analyst & Senior IT Analyst Resume
- Experience developing SharePoint prototypes for capability assessments and demonstrations
- Demonstrate Sainsbury’s Bank values and behaviour and encourages this in team members
- Experience providing guidance, reviewing and approving documents to qualify infrastructure components in a regulated environment
- A strong understanding of the lead to order process
- Experience working as a quality unit member to qualify infrastructure components in a regulated environment
- Business Systems Analyst/Project Manager experience in a multi-platform IT environment required
10
Responsibilities For Senior IT Analyst Resume
- Experience of JDA/RedPrairie
- Demonstrates Tenneco Automotive values
- BS in Information Technology or equivalent combination of intellectual instruction and work experience
- Experience in similar position
- Experience using Transact-SQL
- Previous experience working in an international office environment
- Significant experience in hardware support
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