Senior Manager, Facilities Resume Sample
Myron Ortiz
935 Aaliyah Locks,
New York,
NY
+1 (555) 127 3609
Work Experience
Senior Manager, Facilities
09/2017
-
PRESENT
Houston, TX
- Manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio
- Develop and manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio
- Help to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained
- Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate
- Develops and revises standards for Plant Operations, Environmental Services, Nutritional Services and Security/ Transportation Services as identified by regulatory agencies
- Coordinates local/state fire authority, OSHA, DOHS and JCAHO inspection visits involving facilityor building concerns
- Ensure all JLL site staff and managed vendors are practicing the highest level of safety and proper training is in place
- Manages day-to-day operations per the JLL MSA related to Client interactions with; local JLL support team, construction / maintenance planning and reporting activities, Client’s technical service manager (TSM), project manager, third party support under JLL management, contractors / vendors performing work in a critical space, and third party landlord as applicable
- Establishes written Individual Performance Measurement Plan’s (IPMP’s) for employees reporting directly to SFM. Develops training programs and career path for Jones Lang LaSalle employees and assures succession planning
Senior Manager Facilities
12/2010
-
06/2017
Phoenix, AZ
- Manages goals and objectives that align with accounts KPI glide path at the site level. Works with team on alignment and delivery. Is proficient in understanding the annual client Key Performance Indicator’s (KPI’s) and ensures continual compliance to meet or exceed these goals
- Provide senior leadership and demonstrate core leadership standards to the Sourcing team that supports the Citi Business area
- Prioritise the management and development of staff in accordance with strategic and team objectives including career development and mobility, objective setting and appraisals
- Build and develop the Sourcing capability of the team, working with the colleagues in the Global, Regional and Country Sourcing teams
- Ensure robust recruitment and retention practises are implemented to strengthen the Sourcing team
- Drive the employee engagement agenda and activities to ensure that all team members are engaged, motivated and appropriately informed
- Support the EMEA Sourcing Site lead and cross functional site teams to ensure the correct leverage and adoption of site strategies within the Sourcing team
Senior Manager, Facilities Administration
07/2006
-
09/2010
Houston, TX
- Act as an integral part of the EMEA Sourcing management team and actively participate in the shaping and implementation of Global, Regional and Country Sourcing strategies and activities
- Ensure that the team develops and maintains a comprehensive understanding of Citi’s policies, procedures and Third Party Management process
- Identify sourcing and tool utilization efficiency opportunities and partner with Global Change teams in execution
- Serves as a Regional subject matter expert, mentor and technical resource for Facilities personnel in regards to technical initiatives, design and installation standards and practices
- Develops processes and specifications for Data Center design and growth. Develop control and optimization strategies for cooling of Data Centers
- Identifies Electrical and Mechanical system problems, analyzes trends; manage electrical inspection and safety programs; manages system assessment programs and facility infrastructure
- Manages a team that establishes electrical maintenance practices as defined by applicable codes, standards and requirements
- Directs and provides basis for design to consultant engineering professionals
Education
Walla Walla University
2000 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Excellent negotiation, facilitation and consensus building skills
- Excellent communications skills with the ability to motivate and inspire innovative thinking for an energetic facilities team
- Strong interpersonal and communication skills (verbal/written)
- Structured strategic sourcing experience; 3-5 years’ experience managing the function
- Know priorities and delegate effectively to staff. Review equipment SOP’s both existing and new. Make changes for optimizing PM’s
- Strong experience with departmental capital and expense budget forecasting and management
- Experience with Facility Validation
How to write Senior Manager, Facilities Resume
Senior Manager, Facilities role is responsible for leadership, reporting, microsoft, negotiation, organization, communications, maintenance, excel, manufacturing, shipping.
To write great resume for senior manager, facilities job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Manager, Facilities Resume
The section contact information is important in your senior manager, facilities resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Manager, Facilities Resume
The section work experience is an essential part of your senior manager, facilities resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager, facilities responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager, facilities position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Manager, Facilities resume experience can include:
- Oversees all site Facilities operations and services to ensure optimal function, aesthetics and condition at primary site and provides supplemental tactical support to satellite sites
- Manages all site facilities, maintenance, support and outsourced staff functions associated with the proper operation of the entire site, including shipping and receiving, security, janitorial and space planning
- Excellent communications skills with solid presentation skills
- Strong Senior Leadership Experience managing multi-level relationships with client executive team
- Customer Focus, proven record of providing excellent internal and external customer service
- Previous experience and demonstrated competence in leading staff or other project teams in completing common goals and objectives
Education on a Senior Manager, Facilities Resume
Make sure to make education a priority on your senior manager, facilities resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager, facilities experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Manager, Facilities Resume
When listing skills on your senior manager, facilities resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior manager, facilities skills:
- Strong technical writing skills to generate preventive maintenance procedures, best practices and good understanding of technical requirements
- Be recognized as a leader in the Company. Demonstrate tactical and strategic thinking leadership skills as well as a high level of integrity
- An excellent communicator including presentation and negotiation skills
- Strong Microsoft Office skills Word, Excel, MS Project, and Visio
- Demonstrated experience in managing 24 / 7 operations in a fast past work environment
- Effectively manage a team of professionals, including both employees and vendors
List of Typical Experience For a Senior Manager, Facilities Resume
1
Experience For Senior Manager Facilities Resume
- Effectively communicates with an extensive array of manufacturing, research and development, and administrative customers
- Effectively engage with Managers cross functionally
- Planning and execution of workplace services with the focus on delivering an exceptional employee experience
- Experience as Facility Manager running a semiconductor manufacturing site or other related high technology field is desired
- Experience in building/office services management
- Excellent understanding of facility maintenance
2
Experience For Senior Manager, Facilities Engineering Resume
- Experience with negotiating outside vendor contracts
- Excellent written and verbal client facing communication
- Progressively challenging facilities related experience
- Experience in managing large or multi-site locations, vendors and projects
- Work closely with the project teams to manage all projects on sites in a timely, cost effective manner at budgeted levels
- Strategic thinker with strong track record of success implementation and business development
- Leads, develops and motivates the CREWS teams, communicates performance goals and priorities
- Experience with CMMS systems (Maximo, 360Facility, etc)
3
Experience For Senior Manager, Facilities Administration Resume
- Supporting site teams to ensure meeting or exceeding all key performance indicators as identified by client
- Working knowledge of building mechanical, electrical and plumbing systems
- Communicating with customers and co-workers · Using telephone and fax machines
- Hiring, and interviewing staff as required
- Working knowledge of building security personnel and systems
- Lifting to as much as 20 pounds occasionally; generally sedentary
- Working knowledge of applicable federal, state and local laws, codes, OSHA and EPA regulations
4
Experience For Senior Manager, Facilities & Procurement Resume
- Working knowledge of the principles and practices of Project and Construction Management, Maintenance Management and all other facets of facility operations
- Supports research programs by constructing, altering, modifying or maintaining facilities systems to serve site requirements
- Oversee office moves and assist in maintaining Akamai’s CAFM system database to allow for more accurate capacity vs. head count reporting and planning
- Ensure all building infrastructure is operating efficiently i.e HVAC, Chillers, Cooling Towers etc
- Oversee planning, allocation and utilization of space and resources assisting with the coordination of building space allocation, layout and communications
- Manage financial performance providing monthly variance explanations and re-forecasting full year expenses
- Expertise in the areas of construction, finance (purchasing, accounting, inventory control), and project management is required
- Technical training in building management, construction
- Responsible for financial budgets leveraging forecasting tools
5
Experience For Services Senior Manager Facilities Atlanta Resume
- Establishes credibility quickly through understanding of business issues and providing sound analytical support
- Manage third-party contractors / vendors engaged in operating and maintaining properties
- Ensure staff development / training is ongoing for maintenance staff
- Develop work alternatives and creative approaches to accomplish objectives, developing work methods, and controlling cost
- Finance – Operating Budget and Forecast development and adherence and tracking of savings and cost avoidance
- Assures capital projects, operations projects and reconfigurations are managed with outstanding customer service while maintaining cost controls
- Accountable for the development and management of the capital and expense budgets, variance reporting and overall P&L responsibility for the region
- Oversee the development and timely submission of all monthly/quarterly/annual financial and operational reporting as required by JLL and the client
- Manage facility operating budgets with the clients’ goals and objectives addressed for the portfolio
6
Experience For Senior Manager Facilities Operations Resume
- Review all financials and sign off on monthly variance/forecast, including the budget preparation and client presentation
- Coordinate discussions with each vendor or supplier regarding performance criteria, and performance review
- Coordinate efforts with city and/or other jurisdictional authorities to insure proper compliance of projects and building management
- Assign, schedule and supervise the routine maintenance and/or repair of building and equipment to minimize repairs and ensure operable systems
- Assist with the development and implementation of the annual management plan for the building(s)
7
Experience For Senior Manager, Facilities Maintenance Resume
- Manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion
- Evaluate, develop, implement and monitor the annual department Cap Ex and expense budget while focusing on company’s goals
- Direct’s the provision of energy & sustainability and DDC monitoring, district wide
- Manage supervisors and facility technicians to ensure building operations
- Make strategic recommendations on building space accommodations as well as expansion. Determine best method of expansion
- Plan, budget, and schedule all facility modifications including bids, costs, layouts, contracts, and construction
- Coach and manage performance issues to have a high performing team
8
Experience For Sourcing Senior Manager Facilities & Banking Operations Resume
- Employee performance management using account criteria
- Metric driven performance management and counselling
- Daily processing of Vendor NTE increases and supplier invoice approval
- Cost Savings management and tracking as required
- HVAC Asset management: determine the correct equipment is tracked and managed working with the account Programs manager to update changes
- Responsive to employee concerns and responsible for maintaining a safe work environment for the CREWS team and employees and guests in general
- Plans and communicates major building services/projects
- Ensures that all systems (mechanical, electrical, and plumbing) perform at optimal levels in accordance with the law
- Oversees site operations, manages safety, quality, staffing and financial performance consistent with the contract in a research/lab environment
9
Experience For Senior Manager, Facilities & Office Services Resume
- Supports development of the site management plan, including alignment with support of KPI’s (Key Performance Indicators) as identified by client
- Oversee work orders and provide status reports on all service now calls, ensuring proper workflow and issue resolution
- Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures
- Work as part of the global GREFS team, reporting to Director, Workplace Design, who is based in New York
- Aid in real estate and facilities issues as necessary for sister News Corp companies operating within EMEA
10
Experience For Senior Manager, Facilities Mgmt Resume
- The role involves travel across the region, sometimes at short notice. Travel is a regular part of the role, comprising up to 20% of work hours
- Support 24 x 7 manufacturing facilities operations
- Lead up to 7 direct reports and expanded organization across a portfolio totaling 500 M SF
- Assume responsibility to make rapid and correct decisions especially during system failures and/or emergencies
- Thorough understanding of office maintenance
- Collaborate with cross-functional partners such as HR, Engineering, Services, Finance, etc
- Familiar with design software packages (ESA, SKM, etc) and a working knowledge of OSHA, NEC and ANSI standards is also required
- Knowledge of environmental regulations for proper handling and disposal of hazardous materials
- Read and understand architectural and engineering drawings and specifications
List of Typical Skills For a Senior Manager, Facilities Resume
1
Skills For Senior Manager Facilities Resume
- Excellent communication skills (verbal and written) with fluency in English
- International experience/experience sourcing vendors internationally
- Strong experience in Computerized Maintenance Management Systems (CMMS)
- Prior experience in the areas of facilities, operations or maintenance
- Computer skills in Word, Excel and Outlook
- Building and developing strong partnerships and collaborating with other departments
- Experience in one or more of the following positions – facilities engineering, consulting engineering and contruction/installation
- Supervise, develop and train employees, including organizing, prioritizing, and scheduling work assignments
2
Skills For Senior Manager, Facilities Engineering Resume
- Experience operating automated Building Management Systems to include Central Plant and Lighting
- Experience operating automated Building Management Systems to include Central Plant and Lighting COX-171
- Experience operating automated Building Management Systems to include Central Plant and Lighting. COX-171
- Solid understanding of sourcing/procurement, building systems and maintenance, vendor management and customer service
- Familiarity with Pharmaceutical Manufacturing and Operations and current Good Manufacturing Practices (cGMP’s), including Research Facilities
- Experience managing similar facilities with a comparable, fast paced and rapidly expanding tech company
- Experienced in substation, generation, motor control, switchgear, lighting and grounding design in data center or related environments
3
Skills For Senior Manager, Facilities Administration Resume
- Demonstrated ability in managing tactical execution while maintaining a strategic focus
- Knowledge and experience leading building operations and services
- Experience working with operating procedures of facilities and equipment
- Work experience in managing a multiple building campus with approximately 1000 employees on site or more
- Experience operating commercial chillers, cooling towers, boilers, HVAC, VFD drives and pumps
- Experience in managing a cleaning, porter, reception and mail room staff
4
Skills For Senior Manager, Facilities & Procurement Resume
- Experience supporting a Manufacturing Facility
- Experienced in financial management and budgeting while identifying cost savings/avoidance
- Develop and oversee space planning and forecasting approaches to ensure effective asset utilization
- Manage and oversee building operations requests and programs, providing prioritization, direction, and support to vendor team leaders, technicians & mechanics
- Experience providing and managing complex service programs
- Experience managing multiple locations and office environments
- Comfortable with levels of ambiguity and managing multiple priorities simultaneously
5
Skills For Services Senior Manager Facilities Atlanta Resume
- Experience working with facilities management and federal and company safety guidelines
- Excellent knowledge of Mechanical/Electrical and building componants
- At least five years of supervisory experience in a facilities management- related field, including client service, vendor contracts and/or related services
- Experience with Microsoft office programs and managing expenses
- Experience working across global markets
6
Skills For Senior Manager Facilities Operations Resume
- Proven track record of managing facilities management teams
- Facilities and building manager experience and SF High Rise Regulations
- Participate with and support the Senior Director of Real Estate & Brand Experience on facilities strategy planning and analysis
- Strong grounding in customer service
- In depth knowledge and experience managing large facilities with high density occupancy
- Intermediate level experience managing data center operations and systems
- Experience in a regulated (GMP) industry
7
Skills For Senior Manager, Facilities Maintenance Resume
- Proven capability to develop corporate and department level standards, policies and procedures
- Operations experience is essential
- Twelve or more years of experience in facilities maintenance
- Demonstrates customer service, focus on safety, responsiveness, clear verbal and written communications
- Develop, implement, and manage an effective recycling program where appropriate
8
Skills For Sourcing Senior Manager Facilities & Banking Operations Resume
- Establishes and nurtures highly effective relationships with employees, customers and stakeholders that support and advance business goals and objectives
- Finance – Analysis and accurate reporting/ forecasting / UMLV clearance. Demonstrate the ability to interpret and explain results and variances
- Demonstrated abilities in departmental budget processes, staff development, and administrative practices
- Facilities experience in Corporate Real Estate
- Being flexible to work overtime and being available on call when required
- Developing and implementing safety policies, procedures and programs
- Sourcing – Evaluate and assure service levels are met, right size where appropriate with Client concurrence
- Managing 3rd party vendors
9
Skills For Senior Manager, Facilities & Office Services Resume
- Maintaining adequate supplies and order as necessary ,as it relates to the facility
- Support the MAC team during building churn activity by attending site as required and acting as the building key point of contact / escalation
- Management reporting, cost metrics and working with other Leaders achieving and delivering common standards
- Knowledge of food services including cafeteria, catering, vending and special events
- Work under pressure and handle emergency situations, assuring employee safety, minimizing property loss and providing contingent resources if needed
- Management and delivery of building maintenance and all building related capital expenditure and planning
- Manage organization with hiring, onboarding, performance management, retention, communications, succession planning, etc
- Oversees the computerized maintenance management system (CMMS) including implementing system improvements to support ongoing site requirements
- Act as a role model for JLL by behaving consistently with cultural and ethical requirements and participating in company activities
10
Skills For Senior Manager, Facilities Mgmt Resume
- Knowledge of commercial leases & clauses pertaining to building operations/services
- Knowledge of local building regulations, local laws and permitting procedures
- All traditional facilities practices, including maintenance and repair, daily housekeeping and mail room operations
- Establish and maintain vendor relationships with respect to building and equipment maintenance and repair, space planning, and build out projects
- Manage Facilities’ contractors to ensure all office facilities, building equipment and property grounds are operating and maintained at optimum levels
List of Typical Responsibilities For a Senior Manager, Facilities Resume
1
Responsibilities For Senior Manager Facilities Resume
- Responsible for delivering and utilizing performance-based IFM hard and soft services, and effectively driving performance improvements
- Proficiency with AutoCAD with experience in procurement software including reconciliation of credit card expenses
- Working knowledge of resource management system to initiate work requests, assign requests and transfer between functional organizations
- Provides leadership, coaching and counseling to department members. Includes assigning and developing Team goals, Regional goals and IDP's
- Supports development of the annual capital plan for each building, interfacing closely with the JLL Finance Team and the Customer (when required)
- Knowledge of Federal, State, and Local regulations and building codes including OSHA
- Knowledgeable understanding of various Facilities disciplines such as HVAC, electrical, plumbing, controls, life safety systems, and waste water services
- Help to develop and approve the annual capital plan for the building, interfacing closely with the client representative
2
Responsibilities For Senior Manager, Facilities Engineering Resume
- Manages Facilities operating budget within target goals and drives the forecasting of project, capital and expense budgets
- Knowledge of budgeting, estimating, and fiscal management principles. Ability to analyze and interpret financial data, statements and projections
- Knowledge and understanding of the design and implementation of building preventive and predictive maintenance programs
- Contribute to on-going continuous improvement, outreach, and services provided to Deluxe businesses and clients
- Support the sourcing SME and Area Managers through the vendor contract procurement process
- Accurate budget preparation and management with emphasis on minimizing expenses by efficient use of manpower and resources
- Ensures client understanding of Corporate Real Estate initiatives and service levels within the portfolio at property level
- Ensures all inspections and routine reporting are performed on time and accurately
- Adheres to critical environment programs, processes and reporting requirements
3
Responsibilities For Senior Manager, Facilities Administration Resume
- Provides input and information as required to the Regional Planning Team in the development of Portfolio strategies and initiatives
- Responsible for the site management plan, including alignment with support of KPI’s (Key Performance Indicators)as identified by client
- Consult with FOG Engineer and VP of CVO to review proper building maintenance for head ends and OTN locations and recommend changes
- Plan and coordinate with local Administration, IT, Engineering, HR and other departments, as required major repair or remodel work
- Knowledge of mechanical, electrical, HVAC, fire alarm, and plumbing systems
- Design flexible working environments that easily facilitate growth as well as provide an open, collaborative workspace
- Maintain listing of all US Sharp Facilities and negotiate renewals and relocations with landlords, together with the BU stakeholders
4
Responsibilities For Senior Manager, Facilities & Procurement Resume
- Review and advise of lease commitments and terms, including rent, CAM, and other site costs
- In consultation and collaboration with the Regional Manager, oversee the operation, staffing, performance and development of onsite Facilities Management staff
- Liaison with building management
- Liaison with building staff & other departmental and company employees
- Provides expert knowledge and direction as Facilities site representative during interactions with all cross functional groups, as required
5
Responsibilities For Services Senior Manager Facilities Atlanta Resume
- Collaborates with Legal and Strategic Sourcing to ensure corporate and vendor contract terms are met
- Regularly reviews and ensures prompt response to work orders and service requests while maintaining a high level of customer satisfaction
- Knowledge of building codes, fire prevention and maintenance of fire systems
- Knowledge of Microsoft Outlook to initiate meeting requests, manage a high volume of emails and maintain regularly scheduled events
- Travel between Genworth facilities in Richmond, VA using both a personal and departmental vehicle
- Audio-Visual provisioning in Conference Rooms and common area
- Prepared to be on call and work out of normal working hours where applicable
- Develop, manage, and forecast facility budgets and improve costs of occupancy
- Respond to emergency situations relating to building systems; develop response protocols for all team members and/or occupant representatives. Interface with Security and Risk on business continuity planning and/or actual events
6
Responsibilities For Senior Manager Facilities Operations Resume
- Maintain positive landlord relationships
- Maintain records and archives for floor plans, construction drawings, mechanical/electrical diagrams, building equipment warranties and permits, fire and emergency plans, etc
- Develop policies and procedures concerning safety standards, administrative requirements, practices and work methods, as related to workplace and facility management
- Design operational objectives and KPIs. Oversee programmatic improvements to the facilities across the Eastern US and Canada
- Establish strategy and direction for site operations consistent with client goals and align team accordingly
7
Responsibilities For Senior Manager, Facilities Maintenance Resume
- Inspect properties four times per year or as needed to determine condition and extent of service required
- Develop property specific multi-year capital improvement project plans; Manage the process to complete the projects
- Manage the site(s) in accordance with all agreed policies, procedures and contract scope
- Identify opportunities for improved operation to drive efficiencies (process and cost)and make recommendations to the Area Manager for consideration
- Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures that relate to the site(s)
- Manage Vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance
- Lead projects for small construction activities
- Deliver portfolio management reports as required under the Agreement with the Client and as requested from time to time
8
Responsibilities For Sourcing Senior Manager Facilities & Banking Operations Resume
- Responsibility for the activities of all employees engaged in operating and maintain the property(s) including direct responsibility for property management activities and all performance and developmental related initiatives
- Serves as the primary point of contact for assigned area, including relationship management with the client, property owners, their representatives and the facility management team
- Ensure satisfaction by providing a seamless interface to the client
- Develop and maintain relationships with the client at the Executive / C-suite level
- Understands customer and quality factors for account, regional and local client executives
- Establish a plan and execute to meet or exceed Key Performance Indicators, goals and objectives
- Coordinate all operational aspects of the property(s) in a manner, which protects, maintains and improves the value of the owners asset
- Implement and monitor hazard control and team safety practices ensuring compliance with local codes and regulation, protecting the client, customers, team members and contractors
9
Responsibilities For Senior Manager, Facilities & Office Services Resume
- Manage contracted services as required to ensure performance per scope of work and compliance with contractual agreements
- Develop and mange annual expense budgets and multi-year capital project plans
- Manage small projects, employee moves and small construction projects when necessary
- Work closely with Project Management to ensure seamless hand off of completed projects from Project Manager
- Development and management of the customer’s capital and expense budgets while delivering monthly/quarterly variance reporting on all operating budgets for the property on a timely basis
- Demonstrated success in facility management responsibilities
- Oversee and develop KPI’s for work order request queue
10
Responsibilities For Senior Manager, Facilities Mgmt Resume
- Understands and implements the company’s goals
- Establish strategy and direction for site operations consistent with the client goals and align team accordingly
- Aligns performance goals (smart goals as well as departmental) and objectives to support the district’s mission and implements performance tools to assess the effectiveness of the delivery of services
- Experience as a manager for a mid-large sized company
- Coordinate budgets, policies and office standards with the support and guidance of Akamai’s US corporate headquarters’ GREWP management team
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