Senior Operations Coordinator Resume Sample
Brant Monahan
588 Reilly Summit,
Houston,
TX
+1 (555) 426 9431
Work Experience
Senior Operations Coordinator
09/2015
-
PRESENT
Boston, MA
- Ensures personnel understand how their efforts influence the Program’s ability to meet and exceed contractual requirements. Ensure personnel receive objectives and standards, are held accountable for meeting them, and are rewarded for their efforts
- Provide leadership and direction in resolving customer/internal inquiries regarding payments, reversals, and lien release.
- Responds to various complex operational issues for internal and/or external customers
- Identifies operational improvements
- Reviews and analyzes daily reports and makes recommendations as necessary
- Resolves escalated issues from internal and external customers
- Maintains thorough knowledge of unit policies, procedures, standards and workflow
Senior Intelligence Analyst Operations Coordinator
02/2013
-
07/2015
Philadelphia, PA
- In a similar function and/or environment
- Support / Lead conference calls with business transfers and critical supply issues
- Function as liaison between purchasing, engineering, manufacturing, logistics and suppliers to resolve issues and to provide technical support
- Determine the cause of supplier delivery problems and coordinate/implement effective and timely resolutions
- Help assess and assist in the development and implementation of corrective actions for critical issues
- Improve delivery performance of suppliers by identifying process improvements and lead time reduction opportunities
- Work with Supplier Risk Management team with Financially Troubled Suppliers
Senior Remote Operations Coordinator
07/2009
-
09/2012
San Francisco, CA
- Keep management updated frequently , consistent with the issues urgency
- Expect 75% travel
- Provide Executive Reports as Required
- A strong understanding of manufacturing processes and program management experience is required
- Creating and maintaining work orders in SharePoint to manage delivery, track assets, and bill appropriately
- Communicate with vendors in partnership with merchandising to schedule sample pre-shoots
- Assist in managing studio discrepancies
- Related experience (event management, hotel, DMC, etc)
- Organizational skills and ability to multi-task and manage competing priorities; ability to work effectively in a fast paced environment
Education
Palm Beach Atlantic University
2004 - 2009
Bachelor's Degree in Management
Professional Skills
- Excellent time management skills which includes the ability to balance multiple projects concurrently (with different deadlines) and marshal the resources necessary to accomplish them
- Remarkable verbal & written English communications skills paired with interpersonal skills
- Has strong multitasking and organizational skills
- Experience: 1 year of Photo Studio experience
- Desired skills in Dashboards creation (Clicdata, Tableau are high valued)
- Work with minimal supervision, capable of applying knowledge to business practices and demonstrate a thorough understanding of the science involved
- Experience reading aeronautical charts
How to write Senior Operations Coordinator Resume
Senior Operations Coordinator role is responsible for security, shipping, finance, credit, training, database, procurement, purchasing, contracts, telephony.
To write great resume for senior operations coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Operations Coordinator Resume
The section contact information is important in your senior operations coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Operations Coordinator Resume
The section work experience is an essential part of your senior operations coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior operations coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior operations coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Operations Coordinator resume experience can include:
- Provide excellent customer service and offers options to improve buyer experience
- Experience working in virtual and cross-functional teams
- Experience on reporting (Business Objects is highly valued)
- Strong attention to detail, flexibility, and the willingness to be an active team player
- Demonstrated customer service orientation; highly responsive
- Requests and reviews evidence such as pictures, estimates, witness statements, etc. from both parties
Education on a Senior Operations Coordinator Resume
Make sure to make education a priority on your senior operations coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior operations coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Operations Coordinator Resume
When listing skills on your senior operations coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior operations coordinator skills:
- Motivation to independently increase skills and knowledge
- Excel skills imperative
- Experience working with clients in a fast-paced environment
- Experience flight planning
- Experience working high tempo international trip support operations
- Manages personal timeliness and prioritizes with minimal supervision and has input into team timeliness and expectations
List of Typical Experience For a Senior Operations Coordinator Resume
1
Experience For Senior Intelligence Analyst Operations Coordinator Resume
- Managing a pipeline for a team or designated group of stakeholders by entering and monitoring data
- Assists the remarketing team in managing vehicle ownership and reselling processes
- Consult with clients regarding international flight planning. Develop solutions and offers options to execute complex trip itineraries
- Identify needs and support for continuous improvement of business processes and policies; support management in planning and implementing improvements
- Provide support for sustainability reporting and other SQMS pillar initiatives
2
Experience For Coordinator Loan Operations Senior Resume
- Perform project testing and implementation functions for new products and services when required
- Organize and save documentation according to processes
- Documents events thoroughly utilizing appropriate software and system tools. Reviews and maintains customer site logs
- Proficiency with MS Office applications (particularly Outlook, Excel, Word, Access, and PowerPoint)
- Support Finance and HR audits
- Maintain Supplier Scorecard data with inputs from Logistics and Quality groups
- Provide backup support to storeroom function as needed
3
Experience For Senior Remote Operations Coordinator Resume
- Coach safety key element
- Support Business Continuity Plan
- Complete new customer setups for all ARP and Check Positive Pay Services
- Complete all processing for ARP and Check Positive Pay Services including importing files into system, reviewing paid items and stopping items suspected for review
- Complete checking account reconciliation for customers and some internal accounts and provide accurate reports to the customers and account owners (Working the first 7 business days of the month required)
- Partner with internal departments and customers when necessary
- Prepare service request messages to Service Representatives and Aviation Authorities. Service requests include, but are not limited to flight clearances, flight planning, ground handling, credit arrangements, hotel accommodations, ground transportation, fuel setups, and customs notification
- Coach and support other Research Alliance Coordinators
4
Experience For Global Operations Center Senior Service Coordinator Resume
- Oversees spend against University and Contracted Research budget, to include continuous analysis, reconciliation, and forecasting of expenditures for multiple cost centers. Provides periodic reports on budgets and contracts; analyze and present data
- Manages the Research and Translational Development Publication Clearance process (up to Phase 2a) across the R&ED organization
- Partner with internal clients to drive resolution in contract and contract compliance matters
- Work with internal clients to understand business objectives and expectations; provides advice on budget, purchasing, contracting, publication, and compound management matters
- Serves as point of contact for external partners for all procure-to-pay inquiries
5
Experience For Senior Deposit Operations Coordinator Resume
- Draft, reviews, and approves Work Practices, Material Request Forms, Shipping Request Forms, Publication Submission Forms, and other relevant forms consistent with regulations, industry guidelines, and Celgene requirements
- Ensures contract templates, documents, and forms are up-to-date with corporate policies and country specific requirements
- Ensures Quality Assurance (QA) oversight on compound management and shipment handling, purchasing, contracting, budgeting, publication, and other relevant matters meets or exceeds industry trends and federal expectations; implements new policies/systems in keeping with constantly changing/emerging federal/industry requirements
- Establishes collaborative working relationships with internal business partners such as Legal, Procurement, Finance, and Accounts Payable (A/P) to maintain progress and efficiency of each academic alliances
- Possess a basic understanding of legal terminology and the ability to comprehend terms and conditions set forth under legal documents
- Under minimal supervision, provide direct consultation services to clients regarding their flight schedules
6
Experience For Global Meetings Senior Operations Coordinator Resume
- Discuss potential issues/problems such as operating restrictions with clients and offer resolution
- Support Alliance Manager in a variety of projects
- Customer service oriented and be able to recognize and appreciate cultural sensitivities across a global enterprise
- Working knowledge of most corporate functions and understand operations across the industry. Provides supervision or training to new staff and less experienced employees as necessary
- Compute flight plans using ARINCDirect flight planning tools
- Utilize complete knowledge of various windows based computer applications, with a focus on ARINCDirect Flight Planning and ARINCDirect Flight Manager
- Build flight plan routes and verify their accuracy and acceptance with ATC/authorities
- Coordinate and collaborate with Rockwell Collins ARINCDirect Flight Solutions, fuel, FOS, flight planning and Aviation Weather teams for operational needs and customer relations
7
Experience For Senior Trip Operations Coordinator Resume
- Assist in maintaining internal system with accurate and complete airport, city, and country information, regulations, procedures, and rules
- Maintain and grow International Trip Support customer relationships, build trust and confidence in International Trip Support service and products
- Master the operations in various computer applications to assist with trip support
- Prepare messages to Aviation Authorities to arrange ground arrangements and flight clearances
- Troubleshoot and resolve more complex operational issues and customer feedback independently
- Recognize and acknowledge client needs to assure successful interaction
8
Experience For Senior Analyst / Operations Coordinator Resume
- Leading and managing the telephony and operational processes of the Collections Centre, across multiple locations, delivering on resolution outcomes for our customers
- Leading a multifunctional team to develop schedules, effectively manage staff utilisation, provide leadership and expertise for data analysis activities and the implementation of strategies to achieve customer and business objectives
- Engage with both internal and external stakeholders within a complex and diverse business environment with the aim of negotiating service delivery options across multiple product lines
- Assisting team with follow up calls to dealers and reminding dealers of the arbitration rules
- Maintain and promote the customer-centric culture within the unit
- Plan, lead and deliver developed programs to support the branch’s current and future commitments and needs
9
Experience For Contact Center Senior Operations Coordinator Resume
- Monitor, report, analyze and escalate on day-to- day operational execution of the signed Statement of
- Work with the vendors
- Define and align with stakeholders realistic and measurable performance requirements for services and
- Communicate them to the service providers
- Define, create and maintain a performance data dashboards and communicate it to stakeholder and
- Drive continuous performance improvement (identify and initiate process improvements for any
- Performance gap across competencies and suppliers
- Analyze historical, current and future demand to forecast service capacity and cost and identify
10
Experience For Senior Field Operations Coordinator Resume
- Opportunities and risks in demand patterns
- Define and follow up corrective actions with stakeholders and vendors, and agree on execution
- Monitor, analyze, report, forecast and escalate specific contract clauses (penalties) and ensure
- Work with Lines of Business and customers to achieve resolution of moderately complex questions and issues; handles unresolved problems escalated by other staff
- Distribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases
- Coordinates the initiation and review process for Pre Sale Inspection and Post Delivery Inspection, sharing results to both internal and external customers
- Review interactions to ensure accuracy and, consistency
- Prepare, generate and run various reports related to Cash Management Operations
- Follow quality control measures to ensure all requirements are met
List of Typical Skills For a Senior Operations Coordinator Resume
1
Skills For Senior Intelligence Analyst Operations Coordinator Resume
- Experienced in basic trend analysis and report creation, demonstrates high levels of customer service orientation
- Prioritize and organize workload to adhere to product calendar deadlines
- Professional experience in IT and Operations in particular
- Experience of any of AVEVA’s customer domains
- Shows a strong sense of ownership that drives them to take initiative
- Is client-service oriented and an excellent communicator who thrives in a fast-paced environment
- Strong focus and commitment to the increased engagement of all staff
2
Skills For Coordinator Loan Operations Senior Resume
- Enhancement actions aimed at increase customer experience
- Working knowledge in UNIX operating system environment
- Working knowledge in Microsoft Windows operating system environment
- Working knowledge in tape robotic units. (e.g. IBM 3494)
- Working knowledge in tape inventory systems. (e.g. RQMM, BRMS, TSM, etc)
- Working knowledge in backup recovery software. (e.g. RQMM, BRMS, TSM)
- Understanding of the various types of real estate and financial documents
- Capable of understanding verbal and written instructions pertaining to Research Alliance activities and assigned functions
3
Skills For Senior Remote Operations Coordinator Resume
- Work towards high Service satisfaction continuously checking its temperature and implementing
- We value trust, respect, integrity & cooperation in everything we do
- Order, stock and distribute supplies throughout building (s)
- High level of integrity and ethics and outstanding references
- Administer plant employee job status, displacement, and bidding process
- Support new hire orientation and on-boarding
- Recommends courses of action to senior management on a variety of issues within own function or discipline
- Recognizes and solves routine problems; identifies issues and works with team members to solve problems and knows when to escalate to management
- Knowledge of scientific, medical, and pharmaceutical terminology
4
Skills For Global Operations Center Senior Service Coordinator Resume
- Solid experience and understanding of contracting and purchasing terms and conditions; finance/budget management; compound material shipping and handling; record management practices
- We believe in honest, open and two-way communication
- Performance really matters – for our people, customers & shareholders
- Maintain Standardized dashboard and metrics
- Formalize and document the NIC’s ad hoc processes and standard operating procedures with a focus on ensuring that processes are sustainable, scalable and robust
- Work closely with the Operations Manager and Communications Manager to support broad initiatives within Nike’s Resilience unit
- Work with the Operations Manager to revamp support for Nike’s expatriate global relocation program
5
Skills For Senior Deposit Operations Coordinator Resume
- Work with the Operations Manager and Communications Manager on Nike’s travel security program
- Work with the Operations Manager and the Regional Business Continuity Directors on Nike’s global travel alert system
- Possesse vaild CA Drivers License
- Understanding of the procurement aspects of the communications, facilities, staffing and equipment and facilities needed to carrying out ESPN’s remote production operation processes
- Understanding of the procurement aspects of the technical equipment needed to carrying out ESPN’s remote production operations processes
- Flexible working hours and willing to travel
- Implement comprehensive branding and marketing plan for event venue
6
Skills For Global Meetings Senior Operations Coordinator Resume
- Has and applies an advanced knowledge of the communications, facilities, staffing and equipment aspects of ESPN’s remote operations functions
- Have an operational understanding of today’s intelligence technology across all platforms
- At ease when making decisions and influence stakeholders
- Drive initiatives cross-functionally
- A Passion for project management
- Knowledgeable of KPIs and SLAs management
- Analyze complex problems and present solutions
7
Skills For Senior Trip Operations Coordinator Resume
- Multitask on several activities at a time
- Flexible and ability to learn quickly
- ITIL certifications are very much appreciated
- Knowledge of Lean, Six sigma, Continuous improvement methodologies are an advantage
- Spanish and/or German is an advantage
- Assist with the creation and management of overall operational plan of the Food Festival
- Assist with the operational (flow of show) timeline, from set-up to break-down schedules
- Ensure operational fulfillment of corporate partner contracts Lead community outreach to recruit participant restaurants
8
Skills For Senior Analyst / Operations Coordinator Resume
- Work closely with event venue staff to ensure successful execution of event
- Oversee volunteer program associated with Food Festival
- Facilitate the transportation and schedules of chef guests
- This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, AV equipment, photo/fax/scanner machines, filing cabinets, etc
- ADESA is an equal opportunity employer and a drug free workplace
- People developer and coach
- Business and change leader
- Not only possesses an incredible eye for detail, but is passionate about detail-oriented work
- Is action-oriented and successfully executes on multiple assignments and projects simultaneously
9
Skills For Contact Center Senior Operations Coordinator Resume
- Works collaboratively with various personalities, a true team player
- Can summarize complex ideas and issues for presentation to a varied audience
- Is a self-starter who wants to learn, and creative thinker who can suggest and make improvements
- Ensures customer satisfaction during ROC start up phases and throughout the life of the contract. Ensures alignment of contract specifications to service levels provided
- Proactively works with the customer to fully optimize the facility, utilizes ROC technology and recommends enhancements to the customer
- Assists management with account level strategic planning. Provides management with quarterly reporting on number of alarms, interactions or other measurable events
- Trains and mentors ROC Technicians and staff on branch and client specific obligations
- Responsible for developing, delivering, and managing the fulfillment of UL training requirements, monthly safety training, coordinating general system training, and ISO compliance training for the entire ROC Operations staff
10
Skills For Senior Field Operations Coordinator Resume
- Reporting responsibilities including, but not limited to; sale tax reporting for site company store, miscellaneous requests from government agencies
- Responsible for reviewing financials for accuracy during month end close and submitting journal entry data to corporate finance when necessary
- Assists branch sales with bid requests, including pricing, scope and technical requirements
- Project manager for large remote operations customers, including being the main liaison between the ROC and the on-site personnel
- Provide timely and accurate reporting including, but not limited to; state census information, employee attendance, time-off, leaves (FMLA, STD etc.), overtime
- Acts as the single point of contact at the plant for ARIBA. Assists system users with questions and trouble shooting, ensures accurate data is being recorded
- Responsible for the on boarding of new ROC staff
- Interprets sequence of operations and creates, reviews and revises schedules and operating specifics per individual account specifications and client requirements
List of Typical Responsibilities For a Senior Operations Coordinator Resume
1
Responsibilities For Senior Intelligence Analyst Operations Coordinator Resume
- Perform functions related to Web-Link commercial customer maintenance and implementation; as well as Fraud Event Monitoring services, including calling customers to verify monitor alerts, preparing notifications to FIU and other areas when unauthorized information detected. Prepare SOX testing and reporting for management approval
- Coordinate and collaborate with Rockwell Collins ARINCDirect trip support, fuel, FOS, flight planning and Aviation Weather teams for operational needs, customer relations and technological enhancements
- Communicates with customers and clients to discuss the validity of the claim and possible options for resolution
- Some college or relevant work experience required
- Experience with Basic Microsoft applications
2
Responsibilities For Coordinator Loan Operations Senior Resume
- Investigates and coordinates the resolution of arbitration claims submitted by customers
- Interprets and applies ADESA’s Terms and Conditions in a fair and impartial manner
- Communicates and works with supervisor to negotiate arbitration determinations
- Runs reports as needed at the request of the seller or Internal Program Manager
- Collaborate with external and internal clients to acquire property information and files
- Manage and track due diligence records within Salesforce and Box
3
Responsibilities For Senior Remote Operations Coordinator Resume
- Ensure timely handoffs between internal and external stakeholders
- Generate status reports and provide visibility by way of reports
- Take on additional client-service or other related responsibilities as needed
- Partner with internal departments when necessary
- Assists in the development and review of ROC processes and procedures
4
Responsibilities For Global Operations Center Senior Service Coordinator Resume
- Acts as a liaison between ROC departments and branches
- Ensures customer open issues are properly communicated to all operations team leads
- Johnson Controls product knowledge highly desired
- Demonstrates proficient oral and written communication skills and is able to fulfill various security and background check obligations as required for customer contracts or local licensure
- (timeline, priority, etc.)
- Courageous and decisive
- Dynamic and committed
- Perform functions related to on-line banking platform for commercial customer maintenance and implementation; as well as Fraud Event Monitoring services, including calling customers to verify monitor alerts, preparing notifications to FIU and other areas when unauthorized information detected. Prepare SOX testing and reporting for management approval
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