Senior Operations Manager Resume Sample
Jaclyn Blick
5979 Sporer Viaduct,
Los Angeles,
CA
+1 (555) 113 4611
Work Experience
Senior Operations Manager
01/2016
-
PRESENT
Phoenix, AZ
- Experience as a customer service manager, receiving manager or inventory manager
- Business Health Analysis (Proficient)
- Develop and Manage Channel Strategies (Proficient)
- Understand Consumer Insights (Competent)
- Understand Value Chain Implications (Competent)
- Access Quality Standards (Competent)
- Revenue Management (Competent)
Ahp-senior Operations Manager
05/2010
-
12/2015
New York, NY
- To 8+ Years’ Experience
- Establish and maintain a robust work planning and scheduling process ensuring optimum resource utilization and attainment of all related KPI’s
- Lead a staff of approximately 30 FTE’s and numerous service providers maintaining a positive and collaborative environment
- Conduct monthly site level business reviews with the client covering Safety, KPI’s, Initiatives, Supplier performance, etc
- Regional Director/ Vice President
- Mortgage Services (underwriting, due diligence, valuation, field services, real estate asset management and sales, settlement services, default services and component services)
- Financial Services (receivables and customer relationship management)
Senior Operations Manager Shared Services
04/2007
-
04/2010
Boston, MA
- Technology Products (residential and commercial loan servicing, loss mitigation, vendor management and electronic invoice presentment and payment software)
- Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts
- Supply chain or strategy consulting experience required
- Strong background in data analyses and using advanced quantitative analysis tools is required
- Experience in related field
- Creative problem solver; strong quantitative skills and ability to think critically
- Inspect buildings’ physical plant routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
- Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance
Education
Colgate University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong analytical and leadership skills; Strong writing and oral communication skills
- Strong communication skills, written and verbal. Strong computer skills (Excel, AutoCAD, PowerPoint, Microsoft Project, Visio)
- Proven and demonstrated experience with strong relationship building skills and dispute resolution
- 7) Proficient in MS office applications. Prior experience and skills in using Excel for data analysis is strongly recommended
- Excellent communication skills - written, verbal, and interpersonal communication skills across all levels of the organization
- U.S. Commercial experience required with strong matrix skills and cultural sensitivity to work effectively across AbbVie Inc
- Proven leadership/management skills with effective oral, written and interpersonal communication skills
How to write Senior Operations Manager Resume
Senior Operations Manager role is responsible for interpersonal, leadership, analytical, computer, organizational, presentation, performance, strategic, customer, communications.
To write great resume for senior operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Operations Manager Resume
The section contact information is important in your senior operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Operations Manager Resume
The section work experience is an essential part of your senior operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Operations Manager resume experience can include:
- Excellent organisational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner
- Demonstrated experience applying analytical skills to large and complex data sets as well as creating forecasts, reports and analyses
- Stellar communication skills: oral, written, listening skills
- Delegation Skills - Coaching skills
- Strong prioritization, project management, time management and organizational skills
- Excellent communication and presentation skills, and proven ability to translate data into actionable insights
Education on a Senior Operations Manager Resume
Make sure to make education a priority on your senior operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Operations Manager Resume
When listing skills on your senior operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior operations manager skills:
- Work effectively with unstructured teams or environments through strong presentation and facilitation skills
- Good interpersonal and communication skills, both oral and written, with ability to effectively and efficiently interact with all organization’s levels
- Excellent interpersonal skills with an emphasis on leadership skills
- Leadership and managerial skills in people coaching and mentoring skills
- Problem-solving skills with an emphasis on resolution of complex technical problems and demonstrated ability to quickly understand complex systems
- Excellent communication skills, both written and verbal, ensuring that all messages are delivered with confidence and clarity
List of Typical Experience For a Senior Operations Manager Resume
1
Experience For Ahp-senior Operations Manager Resume
- Have daily interaction with client regarding performance requiring strong senior stakeholder management skills
- Excellent communication skills – verbal and written; including report writing and group presentations
- Balance Operational Skills and Business Strategy Providing Optimal FAN Experiences
- Proven troubleshooting and diagnostics skills
- ŸDemonstrated problem solving skills and ability to apply PES principles to improve process flow and standardization of processes
- Demonstrated leadership, mentoring and motivational skills at a senior management level
- Strong critical thinking and analytical skills. Reliable and timely decision maker (decisions based on relevant facts/date, alternatives, risk)
- Excellent Interpersonal and communication skills – able to challenge existing processes and influence change
- Strong organization, time management, and delegation skills
2
Experience For Os-senior Operations Manager Resume
- Excellent oral and written communications skills in both Japanese and English
- Excellent communication skills and the ability to speak to large groups of people
- Through strong people and problem-solving skills, able to effect culture change, improve processes, engage resources and drive accountability
- Understanding of Olson capabilities/business requirements to ensure the Operations team can effectively triage potential issues
- Outstanding communications skills and the ability to manage a complex, multi-faceted customer environment
- Experience building and leading effective teams
- Related manufacturing experience, 3+ years supervisory/management experience in a similarly sized manufacturing team
- Demonstrated successful experience in leading and managing teams
3
Experience For Senior Operations Manager Shared Services Resume
- Previous experience managing a smaller plant or experience leading a business unit of $10M within a large plant
- Strong experience with managing complex ecommerce Distribution Center operations and leading process improvement projects
- Bank of America customer service management experience and/or Social Media Servicing experience
- Secure the compliance and execution of the business plan via effectively using various information
- Solid working experience with regulations (ISO, OSHA, employee relations, etc.)
- Leads and manages to successfully deliver the assigned global and local infrastructure projects, end-to-end, through applying PMI methodology effectively
- Works closely with HR department to ensure proper recruiting and company policies are understood and effectively performed
- Computer skills with knowledge of word processing, spreadsheet, and project management
4
Experience For Senior Operations Manager / Smoke Jumper Resume
- Advanced Excel skills are required (Ability to interpret/analyze large spreadsheets of data using complex formulas, pivot tables, macros, and v-lookups)
- Demonstrated experience in growing capability of a site, cost control, product cost reductions and margin improvements
- Excellent Salesmanship and Marketing experience is highly desired
- Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
- Knowledge and prior experience with using Finance Center (f/k/a Capital Stream)
- Superior written & verbal communication skills; ability to communicate across and up the organization
- Manage escalations from internal and external stakeholders. Effectively articulate operational issues and trends to management and stakeholders
5
Experience For Site Leader / Senior Operations Manager Resume
- Leadership experience, strong business acumen and knowledge of editorial
- Primary partner to Retail Experience Design and IRM Operations to determine the studios vision and priorities
- Demonstrate a strong level of product knowledge and a commitment to quality and consistency
- Proven ability to develop strong employee relations
- Interface effectively with warehouse team members, other departments, customers, sales teams and vendors
6
Experience For Senior Operations Manager, New Technologies Resume
- Interpersonal and motivational skills
- Analytical skills & eye for detail
- Effectively present quarterly internal and client lead reviews
- Previous experience of progressive leadership experience
- Computer skills required: Proficient in MS Word, PowerPoint, Excel; Familiar with Access, SharePoint, and MS Project
- Team player with a positive attitude keen to take on new challenges and learn new skills
- Interact effectively with personnel at all levels of the organization; including executive leadership
- Develop and manage logistics operations to effectively control inbound and outbound shipping of products to customers
- Strong customer service relation skill required
7
Experience For Senior.operations Manager Resume
- Exceptional leadership, team building skills & focus on developing a safety culture
- Effectively collaborate and communicate with internal business partners (order management & logistics , planning, quality, business units, etc.)
- Effectively communicates requirements using a team approach to accomplish goals and objectives of the business
- Effectively utilize resources to meet work performance standards, including organizing equipment needs, supplies and establishing the information flow for SAP
- Intermediate to advanced computer based skills – proficient with Microsoft Office Suite including Excel, Outlook, Access, Project and PowerPoint
- Balance and prioritize competing priorities
- Responsible for technical growth and development of leadership/organizational/electrical/mechanical skills
8
Experience For Senior Operations Manager, Beijing Resume
- Exemplary interpersonal skills and self awareness
- Communicates, effectively supports and works with the Supply Chain Transportation,
- Related experience and/or training; or equivalent combination of education and experience
- Proven experience in both operational and functional logistics management roles
- Development of staff to ensure skills levels match both current and future operational and customer requirements
- Overseeing the practice of all health and safety procedures, ensuring that safety is employees’ top priority
- Creating a world class business customer experience for queries and complaint handling
- Tolling and/or Transportation experience preferably in a high transaction volume environment
- Demonstrated understanding of AP production operations including crystalizing, drying, blending and packaging of AP
9
Experience For Senior Operations Manager, Signature Stores Resume
- Experience of leading a team and achieving results through others using established coaching and training techniques
- Experience developing, tracking, monitoring and implementing corrective actions on SLAs and OLAs
- Demonstrates working knowledge of retailers and their business models. Responsible for partner marketing interface and ongoing marketing relationship
- Experience with the full staffing life-cycle, including interviewing, hiring, performance management, promotions and terminations
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination
10
Experience For Senior Operations Manager, Alexa Skills Resume
- Experience with Client Relations, Contract Administration, Engineering and Preventive Maintenance, Budgeting, Accounting, and Emergency Procedures
- Ideally experience of working with tills systems, ensuring we are leaders in best practice and driving the highest standards
- Demonstrate financial responsibility, including budgeting and forecasting, financial controls, and expenses
- Experience in FBO operation including maintenance of various types of aircraft, aircraft fueling and deicing
- Work or education experience maintaining, utilizing, and troubleshooting Cisco IOS
List of Typical Skills For a Senior Operations Manager Resume
1
Skills For Ahp-senior Operations Manager Resume
- Strong communication, interpersonal and organizational skills with ability to handle changing priorities and use of good judgment in stressful situations
- IT skills – Salesforce (beneficial), Advanced Word, Excel and PowerPoint, Adobe PDF maker, good Internet research skills, Typing to at least 50wpm
- Communication: Excellent communication skills with strong Executive Presence
- · Demonstrated effective project management, presentation, negotiation and persuasion skills
- Prior experience managing supplier budgets including demonstrated negotiating techniques required
2
Skills For Os-senior Operations Manager Resume
- Possess proven decision-making, critical thinking and organizational skills
- Strong technical skills and working knowledge of food manufacturing equipment
- Strong leadership, team building and coaching skills
- Demonstrated project management skills, including planning and resource allocation
- Strong analytical and problem solving skills, attention to detail, ability to work independently
- Strong communication, presentation and active listening skills are essential to success
- Strong Operations experience in leading team managers in multiple sites preferably with Fraud and / or non-Fraud experience
- Demonstrated ability to perform effectively deliver results working with cross functional teams
3
Skills For Senior Operations Manager Shared Services Resume
- Strong stakeholders engagement skills, comfortable working in an ambiguous environment
- Strong process design skills including solutions that address challenges of concurrent horizon lifecycle
- Demonstrated computer skills, including proficiency with MS Office software applications
- Excellent project management, consulting, negotiation and customer service skills
- Motivate others with strong conflict management and problem solving skills
- Demonstrated analytical skills with problem solving and process improvement orientation
- Demonstrated communication (written & verbal), presentation, partnership and influencing skills
- Excellent organizational, leadership/decision making, and communication skills
- Analysis & Problem solving skills with a strong emphasis on attention to detail
4
Skills For Senior Operations Manager / Smoke Jumper Resume
- Strong leadership skills with a track record of developing team members required
- Strong analytical and influential management skills to analyze results and customer insights
- Strong leadership qualities, ability to influence and champion ideas effectively across multiple and diverse groups
- Strong computer skills, with an emphasis on MS Office, and a high level of comfort with changing technologies
- Quality, process and automation oriented with very good analytical skills
- Travel as required. Knowledge of Microsoft Office products. Excellent written and oral communication skills
5
Skills For Site Leader / Senior Operations Manager Resume
- Strong verbal, written, facilitation and presentation skills
- Proven ability to handle conflict effectively
- Excellent communication (both verbal and written) and interpersonal skills, in addition to being results oriented, creative and self-motivated are required
- Experience managing projects to completion both big and small using project management skills
- Strong analytical, planning and decision-making skills
- Good interpersonal and communication skills both written and verbal
6
Skills For Senior Operations Manager, New Technologies Resume
- Strong communication and interpersonal skills, including ability to relate to both senior levels and hourly levels in the operation
- Excellent presentation, writing, and collaboration skills
- Strong leadership, collaboration and team-building skills required
- Achieve career growth by continuously developing your skills through on-the-job experience, exposure to others and formal education opportunities
- Strong strategic thinking and consultative skills
- · Solid communication skills
- Strong presentation, leadership, and interpersonal skills
- Strong Microsoft Office Skills (Excel, Powerpoint and Visio)
- Strong communication skills, ability to be firm and precise
7
Skills For Senior.operations Manager Resume
- Demonstrated management, leadership, communication and organizational skills
- Strong communication skills in order to deliver/write clear concise instructions
- Language Skills: English (excellent written and verbal)
- Leading and engaging large and remote teams; proven operations management strong strategic capability
- Strong analytical and problem-solving abilities, excellent understanding of manufacturing concepts, project management, planning and inventory control
8
Skills For Senior Operations Manager, Beijing Resume
- Prior experience with hiring, handling terminations, and issuing disciplinary action
- Excellent ability to building and maintaining effective working relationships with a vast array of business partners
- Define the policies for processing, publishing, and maintaining skills consumed by Alexa customers
- Hands-on experience planning and directing the consolidation and migration of legacy applications from disparate hosting locations to data centers
- Strategic thinking and planning skills to best optimize network resources and understand how to drive change to improve performance and service levels
- Excellent knowledge and experience in budgeting, financial management, and labor planning and optimization
9
Skills For Senior Operations Manager, Signature Stores Resume
- Lean production /processing knowledge and skills
- Demonstrate a proactive approach to driving continuous improvement initiatives and experience of change management
- Effectively lead a 24/7 bulk API Manufacturing operation
- Effectively communicate business goals and status to manufacturing personnel and other company leaders
- Work effectively with internal functions like finance, pricing, human resources and contracts, and with customers to achieve successful outcomes
- Working experience, with 4-5 years of relevant experience
- Prior experience of setting up operations for a large greenfield/brownfield facility
10
Skills For Senior Operations Manager, Alexa Skills Resume
- Independence and decision-making skills
- Strong cross-cultural awareness and experience of working internationally
- Experience leading high-volume ecommerce operations with direct ownership of end user consumer experience
- Extremely organised - able to multi-task, work on multiple events at the same time, excellent time management and prioritise while remaining deadline focused
- Strong people management and leadership skill on people development, attraction and coaching to the diverse team
- Ensure that all staff are operating efficiently, safely and that quality standards are met so that customers receive an excellent experience
- Comprehensive problem solving, analytical and synthesis skills
- Effectively drive and mentor Danaher Business Systems (DBS), while championing an environment of teamwork and associate engagement
- Ensure a safe working environment exists consistent with OSHA and company policies and safety equipment is maintained and effectively used
List of Typical Responsibilities For a Senior Operations Manager Resume
1
Responsibilities For Ahp-senior Operations Manager Resume
- Strong leadership and “people management” skills
- Exceptional communication and interpersonal skills and experience in multi-cultural business environment
- Strong customer service orientation, with a proven track record of developing effective working relationships at all levels of an organization
- Excellent analytical, detail-orientation and problem solving skills with ability to drive decision-making
- Excellent verbal, written and listening communication and presentation skills with the ability to engage, energize and infuse passion
- Prior experience working as an Operations Manager / Plant Manager (or similar) with proven achievements within those roles
- Providing ECE (excellent customer experience) and customer service, total quality and a positive employee environment
- Demonstrated experience working with other teams including legal (NDAs, vendor agreements, etc.), HR, PSI, Forecasting, Facilities and IT
2
Responsibilities For Os-senior Operations Manager Resume
- A demonstrated track record of influencing priorities and motivating cross-functional partners for support
- Experience in mentoring and developing staff with a wide range of skill sets
- Manufacturing experience, training or equivalent combination of education and experience
- Experience analyzing and compiling large swaths of data and present effective reports
- Demonstrated experience in problem identification and resolution for product distribution, as well as with customers and employees
- Motivate and effectively performance manage Operations Managers to ensure delivery of the unit business plan
- Demonstrated experience in developing and managing departmental and capital budgets
- Effectively communicate new processes and procedures to all service providers; provide and facilitate field training and support as needed
3
Responsibilities For Senior Operations Manager Shared Services Resume
- Focused, disciplined, reliable leader with ability to effectively manage time and competing tasks
- Maintain strong and effective relationships with associates, the customer, and supporting departments
- A strong H&S background, with experience in writing policies and procedures
- Good organisation and prioritisation, ensuring that tasks and actions are completed appropriately for the benefit of the business and in a timely manner
- Work effectively with various internal teams globally
- Computer skills: Excel, Access, Power Point, Word
- Proven success of management through excellent customer service in a contact centre environment
- Computer skills (Word, Excel, Outlook, Power Point) are required
- Demonstrates an ability and desire to build and maintain strong relationship with key internal stakeholders
4
Responsibilities For Senior Operations Manager / Smoke Jumper Resume
- Meeting daily tasks and sales targets set by management through driving upsells and developing and maintaining a strong culture of guest service
- Ensuring all policies and procedures are carefully followed including those across guest experience, outdoors and operations
- Working knowledge and ability to operate proficiently within Microsoft Office and within logistics technology systems
- Project management experience including tracking and helping drive completion of key deliverables and following up on outstanding items
- Coordinate effective meeting management including developing agenda, conducting meetings and providing appropriate communication to all parties
- Conduct effective team meetings by facilitating learning, encouraging group participation and creating impact
- Experience in the supply chain field (manufacturing, sourcing, transitions, quality, warehousing, etc.)
5
Responsibilities For Site Leader / Senior Operations Manager Resume
- Extensive experience leading and designing IT/engineering solutions
- Significant experience designing, developing and implementing large-scale IT systems for a Federal Agency
- Dedicated commitment to an operating environment that produces an outstanding customer service experience while fostering a team environment
- Experience building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution
- Monitor daily productivity and operating costs to minimize waste and increase operating effectiveness
6
Responsibilities For Senior Operations Manager, New Technologies Resume
- Solid understanding of manufacturing costs and influences
- Project management experience in budget, timing, leadership and team building required
- Experience in understanding and balancing the needs of multiple stakeholders
- Knowledge and hands-on experience on scripting, testing, quality control, configuration management for software package development and deployments
- Hands-on experience in Performance review, evaluation, putting development plans, and motivating team players is preferable
- Experience performing the equivalent of Commitment Adjustment (COMAD) reviews which involve identifying overpayments so that those funds can be recovered
7
Responsibilities For Senior.operations Manager Resume
- Demonstrated leadership capabilities through peer coaching/ mentoring
- Demonstrate complete understanding of general finance and accounting business processes
- Commercially sound with a good understanding of profit and loss accounting
- All Licenses and training operating on that site or area (i.e. LSHC requirements, sector or dangerous goods, etc.)
- Work experience utilizing a ticketing system such as Remedy, ServiceNow or Service Desk
- Work experience using network monitoring tools such as Nimsoft, Zenoss, Prognosis, EMC Smarts
- Strong financial/analytical acumen including understanding factors that impact on the P&L
8
Responsibilities For Senior Operations Manager, Beijing Resume
- In-depth experience in material and work load planning and scheduling (Lean, Six Sigma and ISO)
- Knowledge and working experience with Manufacturing Aseptic techniques is required
- Experience of Working on the WPD Excavation, Cable Laying and Reinstatement
- Experience building sales channel strategy in the refurbished market balancing inventory and recovery
- At least five years of experience overseeing or leading complex IT programs
- Adept at managing competing priorities in a fast-paced environment
9
Responsibilities For Senior Operations Manager, Signature Stores Resume
- Experience developing and implementing strategic team/business initiatives
- Demonstrate a high level of English proficiency in interfacing with Netflix's US-based Global Technical Support team
- Experience managing projects and budgets
- Work closely with workforce management team to ensure unusual operations activities are reported for effective resource planning
- A team player that demonstrates a collegial/collaborative working style
- Provides overall management required to operate all site equipment and system utilizing Customer’s Workforce
- Direct management experience, including a salaried workforce, in a distribution center environment
- Support all customer experience requests with urgency while balancing operational costs
10
Responsibilities For Senior Operations Manager, Alexa Skills Resume
- Manages Hub operational activities to ensure the safe, timely and cost effective processing of shipments
- Previous experience in electronics manufacturing
- Responsible for maintaining good communications and consistent policy application to employees on all shifts
- Ensure processes are documented, improvement projects are prioritized and implemented, and business objectives are met
- Identify and drive process improvements that improve customer experience, lower costs and ensure high level of performance
- Experience in people management roles
- Call center management experience
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