Operations Senior Manager Resume Sample
Lillie Lueilwitz
116 Lorine Bridge,
Houston,
TX
+1 (555) 171 0647
Work Experience
Operations Senior Manager
05/2016
-
PRESENT
Los Angeles, CA
- Oversees the successful identification, assessment, monitoring and control of risk issues present within the group
- Manages a team that focuses on maintenance and implementation of policies and procedures, building towards becoming an area expert
- Analytical, process improvement, project management and problem solving skills are required. Demonstrated leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set
- Excellent influencing and in-depth strategic planning skills are required
- Demonstrated ability to work independently, in a detail oriented, and execution focused role
- Proven ability to work across multiple systems and platforms
- To 8+ Years’ Experience
- Conduct the Quality Control function within CBSU Team including Mantas AIR’s, HRAC & CDDs. Report findings, identify process failures and implement appropriate activity
- Daily Program Operations Management
Business Operations Senior Manager
06/2012
-
11/2015
Dallas, TX
- Knowledge of AML and Compliance matters
- Ensure adequate root cause analysis and resolution follow-up
- Track issues and resolution of corrective actions per 8D reports
- Directly manage the front-line managers (Manager 1's) of the Risk Operations teams to inspire and provide leadership and guidance as they each work with their team members in the fast paced and constantly evolving environment of risk operations
- Effectively manage projects and drive continuous improvements while leading the organization through the associated changes
- Deliver key business outcomes such as customer-facing service levels, financial loss measures, and high levels of employee engagement. Use data to measure progress and declare success
- A collaborative partner that builds effective relationships with other business units and/or cross-functional teams to improve the customer experience
Loyalty Operations Senior Manager
08/2006
-
12/2011
New York, NY
- An obsession with the customer experience. Consistently provide and manage empathetic, accurate, and efficient resolutions to very complex and escalated customer issues
- Fosters a calming influence in tense or stressful situations and lead by teaching as well as role modeling our values
- Promote speed, quality, and shared vision by getting the right people involved in decisions early and by being clear about roles and responsibilities
- Make timely decisions based upon information, analysis, experience, and judgment, while explicitly sharing the criteria for decisions
- Develop high performing teams by understanding and facilitating team dynamics, recognizing and developing great talent, recommending areas for improvement and ensuring consistency in thoughts and actions
- Strong analytical skills and the ability to quickly assess performance, identify opportunities, gain alignment, and implement solutions
- Demonstrated ability to use data and influence to drive change, to expertly lead cross functional projects, and to guide the organization through change
- Track record of identifying and developing exceptional talent to build high performing teams
Education
International Technological University
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong interpersonal and communications skills, excellent analytical skills, flexibility, ability to plan and organize, responsiveness, creativity
- Strong leadership skills and the ability to work efficiently and effectively in a physically and mentally demanding environment
- Strong leadership, mentoring and coaching skills with an aptitude for excellent customer service and a focus on total quality management
- Highly developed time management skills; prioritising, organising, scheduling work
- A competitive salary of up to £75,000 depending on skills, qualifications and experience
- Excellent communications skills at all levels, oral; written and presentation
- Supervisory skills and experience of a large multi-functional workforce
How to write Operations Senior Manager Resume
Operations Senior Manager role is responsible for leadership, modeling, strategic, analytical, trading, security, shipping, compensation, purchasing, recruiting.
To write great resume for operations senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Senior Manager Resume
The section contact information is important in your operations senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Senior Manager Resume
The section work experience is an essential part of your operations senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Senior Manager resume experience can include:
- Multi-functional business experience leading dynamic organizations, including strong team leadership experience
- Excellent problem solving and diagnostic skills and have an ability to work on your own and as part of a team
- Excellent communications, interpersonal and business skills
- Directs the 24x7 operations center staff, schedules and activities. Position requires and involves solid experience from a management perspective
- Experience in establishing, measuring, and meeting service level agreements
- Experience in employing Kaizen and Lean production techniques in improving operations
Education on an Operations Senior Manager Resume
Make sure to make education a priority on your operations senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Senior Manager Resume
When listing skills on your operations senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations senior manager skills:
- Demonstrated effectiveness process management – in particular target setting, prioritisation and operational effectiveness
- Strong analytical skills; ability to facilitate conclusions and determine the most effective way to capture issues from a senior manager’s perspective
- Strategic thinker with very strong process re-engineering and problem solving skills
- Strong active listening and consulting skills
- Possesses strong analytical and quantitative modeling skills
- Strong leadership skills and executive savvy; ability to influence at all levels and influence desired outcomes
List of Typical Experience For an Operations Senior Manager Resume
1
Experience For Business Operations Senior Manager Resume
- IT budget management experience and ideally a solid understanding of CAPPM and the ITOM processes
- Build strong and productive relationships with a wide variety of stakeholders
- Experience managing budgets in a complex business environment
- Experience with operational transformation programs
- Developing system-based process efficiencies, leveraging automation to speed client onboarding activities, monitoring, auto-remediation and Release management
- Perform ongoing monitoring, and reporting of current resource utilization levels, and errors in enterprise domain based services & systems
- Collaborate with the country Operations Leader in determining and executing the Operations strategy for the market to meet business needs
- Promote a work – life balance environment by supporting leading VOE and other activities
2
Experience For Risk Operations Senior Manager Resume
- Develop and provide system usage statistics, monitoring approach, and tuning recommendations
- Support and adhere to all InstaMed compliance and information security policies, practices, and procedures, including the handling of systems and data
- Brings a deep attention to process improvement, training and actions necessary to support reducing outage times and issue response and recovery
- Management of SEZ related matters, and preparation of GST documentation and reporting including refund related work
- An understanding of HRIS information structure, integrations, functions and processes
3
Experience For Loyalty Operations Senior Manager Resume
- An understanding of HR policies, roles, and global processes
- Ensure organizational performance via improvement programs and regular operating reviews
- Mentor, develop and coach team members including SCMs and CMs
- Support and participate in existing employee evaluation processes, e.g. annual performance appraisal, work quality surveys etc
- Provide leadership during the development and enhancement of InstaMed’s production systems and network
- Practice asset management, including maintenance of component asset inventory and related documentation and technical specifications information
- Responsible for architecture, design and management of multiple data center environments and the overall physical operating environments
- Development of the strategic direction for the operations and support teams to maintain environmental stability and monitoring
4
Experience For MYS Ctsm Kl-aml Operations Senior Manager Resume
- Works with the Application and Development Teams to provide highly proactively monitoring and measurement methods to detect and proactively fix issues
- Management of daily cash position ensuring compliance with global treasury process and policy
- Experience in development or deployment of business applications with a focus on HR Shared Services (Case Management, Knowledge Management, Self Service Employee Portal), Shared Services enablement, Customer Care, Consumer Care
- Experience in working with technology vendors, internal/external experts, and third parties to comprehend and articulate the benefit of activating new and emerging technologies within the HR operations area
- Solutions architecture experience is desired with a proven record of working in environments where Cloud and On-premise applications have been integrated
- Familiarity with the technical and functional challenges associated with integrating Cloud and On-premise applications
- Project management, including leadership of teams spread across the globe onshore and remote / off-shore teams
- Drive productivity to achieve optimal organizational efficiency
- Build a strong team with diverse capabilities to achieve business needs and a high performing work environment continuously optimizing resource allocation, organizational design and reporting models to deliver the business plan
5
Experience For Global Business Operations Senior Manager Resume
- Ensure the continuous delivery of quality and performance excellence in field collection operations
- Partner with Global Enablement teams to ensure the implementation and maintenance of standards and governance
- Play a leading role in developing and mentoring high performance individuals capable of assuming roles of increasing responsibility within and across the organization
- Establish and maintain effective channels of communication, promoting a culture of collaboration and integration for end-to-end delivery of services in Input Operations
- Experience developing and implementing strategic business plans and new organizational designs; demonstrated capability to balance short term focus with long term planning to deliver business objectives
- Manage capacity planning and unit costExpense managementManage/collaborate with conveyancing law firms to ensure titles/charge are in place without defects
- Responsible for loan approval processes & underwriting for mortgages, auto loans and margin lending products
- Technology knowledge and innovative mindset
- Willingness to travel to other US and international locations up to 40% of the time
6
Experience For Systems Engineering & Operations Senior Manager Resume
- Ensure robust controls and compliance to regulations & policies
- Drive process improvement and innovation.Foster collaboration across businesses and functions to achieve results
- Recruit, mentor and develop talent
- Includes functional responsibility on post-approval processes to ensure all pre-disbursement conditions for mortgages are met
- Plan, direct and coordinate the activities of the department. Plan and develop systems and procedures to improve the operating quality and efficiency of the department
- Monitor third party performance and SLA’s; either directly or through coordination with other Citi stakeholders
7
Experience For Maps Data Operations, Senior Manager Resume
- Maintain the list of SLAs/SOWs in Citi’s Contract Management System (eSourcing); working with Enterprise Supply Chain (ESC) organization if re-negotiations are required
- Serve as point of contact to ensure Third Party’s remediation of audit or exam issues is sufficient and escalate as necessary
- Build on decision-making experience by listening and interacting with Heads of Business and Risk during weekly reviews of firm’s risk profile and business deep dives
- Architects and alternately codes or oversees coding for implementation of custom solutions to support individual teams’ activities in relation to the wider company mission and business requirements
- Guide hiring, management, and scheduling of employees to meet key needs
- Work with purchasing on licensing and vendor relationships for DSC Operations applications
- In eDiscovery, including progressively increasing responsibility to the management level for tasks identified in Responsibilities
- Use of analytics in Relativity, including structured and conceptual analytics helpful
- History of improving availability, performance, and quality of systems
8
Experience For Field Operations Senior Manager Resume
- Standardization of customer and business requirements gathering process
- Direct daily activities to meet efficiency and profit goals
- Lead and shape new initiatives to meet organizational goals
- Ensure internal and external clients’ needs are met or exceeded
- Mentor staff and foster a positive environment where employees’ concerns are heard
9
Experience For Claims Operations Senior Manager Resume
- Maintain constant communications with key stakeholders and clients to ensure accurate and timely status and issue reporting to Project Managers and clients regarding work order due dates, progress, quality, and other requirement issues
- Attend weekly/monthly meetings with clients
- Interact with client agencies, consultants, and subcontractors to achieve other goals
- Work with system, program management, and technical teams to select application(s) for Scanning, Coding, EFP Processing, Data Collection, Forensics, Work Order Tracking, production statistics for programs
- Manage upgrades and installation of applications, in conjunction with PAE IT and IT Security; and work with PAE IT to ensure that server and network infrastructure is optimized for best performance of DSC operations applications
- RCA certification and other eDiscovery certifications are helpful
- In-depth knowledge of current industry standards and practices
- Possess the ability to learn new tools quickly and train staff
10
Experience For Duck Creek Technologies IT Operations Senior Manager Resume
- Develop and own roadmap for increased automation, cost optimization and productivity improvements
- To recruit; develop; train; motivate and mentor field / construction personnel to ensure C&P’s requirements and objectives are achieved
- To be responsible for project field and jobsite operations for projects and programs that include on-site owner’s engineer support, construction management, new or refurbishment Engineering; Procurement & Construction (Design & Build) activities and / or Construction only scopes
- Engage targeted Countries’ Senior Management (Legal, Tax and ESC Cluster Head) to initiate, plan and deploy Fieldglass Electronic Work Orders and Invoicing
- Identify opportunity areas on projects to bring additional value add to internal sectors and stakeholder’s i.e.. HRCC/Finance/Legal/Business
- Directs all activities associated with a full agenda of a multi-functional operating department’s day-to-day production regimen
List of Typical Skills For an Operations Senior Manager Resume
1
Skills For Business Operations Senior Manager Resume
- Manages time and priorities effectively to complete own work and support others within stringent deadlines
- Strong coaching and people management experience including delivering difficult messages
- Professional Services experience essential – experience of working in a matrix structure
- Use critical thinking skills to resolve problems
- Exceptional relationship building and communication skills, with emphasis on interpersonal communication, and client/customer service and vendor relationships
- Effectively influence and partner with various business and functional areas
- Strong understanding or experience with Tableau and/or Crystal Reports
2
Skills For Risk Operations Senior Manager Resume
- Strong experience setting vision, building the team, and running infrastructure operations teams.
- Strong history and experience building and fostering teams and teamwork
- Strategic and Forward thinking skills
- Demonstrated experience managing multiple teams
- Demonstrated ability to partner cross-functionally and produce effective deliverables that meet or exceed goals within tight deadlines
- Establish metrics to effectively monitor workflow, accuracy, efficiency and profitability
- Credit/Risk Experience or Management Experience
- Lead coordination of projects across teams – prioritizing projects, building review cadences, and staffing
- Experience responding to RFPs and tracking special projects
3
Skills For Loyalty Operations Senior Manager Resume
- Relevant experience in designing and managing business operations
- Enterprise-level experience designing and implementing MS Windows, server virtualization, Cisco, and EMC infrastructures
- Passionate, innovative professional with entrepreneurial drive and proven track record of conceiving and executing big, innovative ideas/programs
- Banking experiences in Backroom Operations, Fraud Operations, Compliance Operations, Branch Banking
- Experience working in an advertising agency or in-house creative department
4
Skills For MYS Ctsm Kl-aml Operations Senior Manager Resume
- Broad based business knowledge and understanding of business issues beyond own function, to contribute to effective decision-making
- Experience of resource management specifically around deployment of resources to demand, and forecasting demand vs supply
- IT Literate; strong understanding of IT and how it can help the construction teams succeed
- A proven track record of successfully managing medium-to large sized teams
- Work in close partnership with the cross-functional teams (Marketing; FP&A; Analytics; Insights) to advance key business priorities
- Experience with quote-to-cash processes and financial reporting
- Proven track record of successfully managing multiple operational projects through implementation and sustainability
5
Skills For Global Business Operations Senior Manager Resume
- IT literate with a good working knowledge of Word, Excel, Powerpoint and ability to pick up new systems quickly
- Excellent track record with managing customer relationships
- Successful experience in a fast-paced entrepreneurial lab environment
- Proven success within a highly matrixed organization
- At least five years of process improvement experience, preferably in a lead role
- Experience with object-oriented concepts and best practices
6
Skills For Systems Engineering & Operations Senior Manager Resume
- Experience with SQL databases and database management practices
- Create and maintain a strong culture of customer obsession and innovation within the team
- Operations experience with at least 5 years of people management and at least 3 years of end-to-end ownership of large-scale operational processes
- Demonstrates a deep understanding of the changing economics and operational capabilities of suppliers across a broad spectrum of business types
- Experience working in both an advertising agency and in-house
- Strong background in large Enterprise Class systems, monitoring and management tools, scripting and automation
- Experience negotiating contracts/agreements
- Experience overseeing EH&S programs
7
Skills For Maps Data Operations, Senior Manager Resume
- Experience building creative processes and systems
- Strong understanding of Tiered Operational Support processes
- Experience in program management beneficial
- Demonstrates attention to detail but maintains “big picture” perspective
- Supervisor experience
- Experience with virtual and IPT organization structures
- Meticulous with good initiative and independence
- Relevant technical and functional experience in business operations and analytics
- Relativity experience required
8
Skills For Field Operations Senior Manager Resume
- Experience using complex data to problem solve. Understands complex information and applies logic
- Experience using data to design tests and plans
- Sets policies and procedures, technical standards and methods, and priorities
- Business experience with customer renewals management
- At the core of digital adoption lies a great customer experience, which would require a deep understanding of customer journeys for payments and collections
9
Skills For Claims Operations Senior Manager Resume
- Operations and project management experience
- Plan and direct field operations to ensure the delivery of validated data to clients
- Strong ability to influence and communicate with key business partners across the market
- FS and BCM industry experience ideal
- Managing technology refresh, as appropriate
- Providing technology innovation leadership, capitalizing on emerging technologies beneficial to the managed/cloud services market
- Defining optimal methods of monitoring and managing both Avaya and Non-Avaya products
- Aligning and, where appropriate, standardizing monitoring and management technologies across APCS Managed Services Platforms
10
Skills For Duck Creek Technologies IT Operations Senior Manager Resume
- Working knowledge of financial control procedures (i.e. costing systems, time reporting)
- Overseeing Monitoring Toolset for Platform development release schedule and content
- Identifying areas where efficiencies can be gained and designing processes to achieve those efficiencies
- Designing and implementing business processes for repeatability and scalability
- Working cross functionally to positively effect efficiency enhancing change
List of Typical Responsibilities For an Operations Senior Manager Resume
1
Responsibilities For Business Operations Senior Manager Resume
- Manage ad hoc executive programs/special projects, guiding the development of strategic initiatives and content, with minimal direct oversight
- Administer organizational compensation and payroll processing
- Develop and document business requirements for Emerging Business Renewals process improvements
- Oversee and drive the Annual Risk Assessment (ARA) process and quarterly Manager’s Control Assessment
- Acts in a senior management capacity and participate as a member of the Operations management team. Acts as Director’s back up as needed
2
Responsibilities For Risk Operations Senior Manager Resume
- Defining optimal methods of monitoring and managing software applications, including requirements in both the Federal / Muni Gov segments and the general commercial market
- Manage Contractors used for Platform Development – vendor performance/SLAs, processes, RCAs, future development
- Proactively leading IT risk assessments, IT security and policy research, and then evaluating and overseeing the implementation of procedural and technical security measures for the Duck Creek network, applications, computing systems and mobile devices to protect Duck Creek’s information assets
- Leads the communication of information security to Duck Creek’s stakeholders to assure compliance with IT security regulations and policies
- Responsible for all aspects of systems engineering and operations for the server platform running within Deloitte’s data centers. Includes Hardware, Virtualization, and Operating Systems
- Responsible for the team and all of its related activities
- Identify underutilized or configurable functionality that could benefit Sleep Number and realize Siebel Loyalty’s full potential
- Continually refine established disaster recovery and business continuity plans to meet the demands of a 24x7 environment
- Provide direction and hands-on support to the IT team in our co-located datacenters
3
Responsibilities For Loyalty Operations Senior Manager Resume
- Ensure timely fulfillment of request tasks received from other IT & business groups in accordance with customer SLAs
- Participate in infrastructure maintenance & refresh activities as defined by the IT Operations maintenance schedule
- Maintain an awareness of current security threats, vulnerabilities, risks and associated technical countermeasures and security best practices
- Develop and provide on-going reporting for IT infrastructure, which includes availability, performance, capacity, risk management, technical problem management, etc
- In functional role (strategy, product, sales, care, finance), business and/or operations role in the technology industry; excellent operational project expertise
- Manages liaison between information systems and other functions in the organization
- Reports to senior management on information systems plans, projects, performance, and related matters
- Responsible for the strategic, tactical, and management activities necessary to research, design and support the underlying infrastructure of a large, high volume,dynamic and rapidly changing environment
- Works closely with internal organizations and suppliers/vendors to implement highly available systems to guarantee continuous site availability, delivery onService Level Agreements and maintaining an exceptional customer experience
4
Responsibilities For MYS Ctsm Kl-aml Operations Senior Manager Resume
- Develops and executes high degrees of automated process, implementation and delivery of infrastructure and support systems
- Works with support groups and corporate change management; plans, approves,and coordinates changes to the infrastructure to assure a smooth transition and aseamless customer experience
- Advance and develop strategic priorities for the Consumer Products organization and broader PNB organization as needed
- Doning the role of BCP Lead being responsible for Contingency Planning, Disaster Recovery, Business Recovery & Risk Management
- Delivers constant improvement in real-time identification and resolution to real-time problems
- Develops and oversees the budget and financial aspects for the area
- Establishes the policies, procedures, and practices for the operations staff to manage and maintain the site at full capability
5
Responsibilities For Global Business Operations Senior Manager Resume
- Maximizes efficiencies in scheduling and production. Maintains a highly efficient and knowledgeable staff capable of delivering to the high operational requirements
- Works with Incident Management to determine Root Cause Analysis for functional issues and failures
- Develops escalation procedures to ensure reliable operations and response to outage incidents
- Delivers improvements and changes as necessary to repair recurring issues and proactively identify and prevent other issues affecting the site operation or customer experience
- Establishes and maintains appropriate operational metrics and reporting to determine and track needs and trends for support, issues, and capacity
- Given broad program goals, develop tangible and specific goals to meet objectives, briefing key leaders for approvals and then independently managing program objectives, priorities, assigned assets and resources toward goals
6
Responsibilities For Systems Engineering & Operations Senior Manager Resume
- Synthesize insights and key messages, conduct adhoc research and analysis, and develop presentations and key communication materials for the Consumer Products organization & leadership team
- Prepare communications and maintain strategic action items for key Senior VP (SVP) meetings, initiatives, events and special projects
- Proactively identify operational improvements, implement cross functional solutions strategically for the Consumer Products team and PNB at large
- Point of contact for recharge matters and relating communications, with responsibility for operating the intercompany recharge process, ensuring relevant documentation is in place and recharges are processed on time and accurately
- Work with LinkedIn Marketing Leadership on cross-BU marketing strategy projects
- Measure the ROI of Brand marketing spend
- Identify and deliver improvement initiatives to continuously improve the quality of the DBSI Business Performance Monthly (BPM) process
7
Responsibilities For Maps Data Operations, Senior Manager Resume
- Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the rapid growth objective of the Centre
- Monitor all budgets and spend across facilities, admin, operations, procurement & finance departments
- Help drive LinkedIn’s investments in Brand
- Communicate key insights to senior executives and cross-functional teams
- Drive asymmetric growth opportunities for the SE Mission by focusing on out-of-product end-to-end experiences that reach and teach the self-employed to do the best work of their life
8
Responsibilities For Field Operations Senior Manager Resume
- Conceive and incubate experiential educational programs that create evangelists and advance the Self-Employed mission and Intuit’s reputation as an innovative partner for SEs globally
- Contribute leadership, expertise, and support as needed to help fuel the success of initiatives to drive transformational change across the SE ecosystem
- Serve the SE mission by working as a servant-leader cross-functionally across both the SBSEG and CG teams, taking an overall end-to-end program view by blending data analysis with ethnography to create evangelists who advance the SE mission
- Partner with relevant teams to create and share data and thought leadership content to be seen as an expert, facilitator, and leader on self-employment
- Thrives on inspiring people to accomplish more than they thought possible, and providing them with the leadership, context, and tools they need to get things done
- Deep understanding of how to work with senior executives to bring out their best, including coaching them on strategy, messaging, and delivery
- Possesses a drive for unearthing creative and dynamic stakeholder insights then translating them into distinctive, meaningful content, products, or programs that help inform product strategy and shape experiences
9
Responsibilities For Claims Operations Senior Manager Resume
- Manage integration of acquired company products, renewal processes, and staff into SFDC's standard operating model
- Drive process alignment with EBO Finance and Revenue Operations to facilitate acquired company revenue renewals, including monthly financial reconciliation and reporting
- Work closely with IT, Sales Operations, Finance, and Comp to build out new policies
- Excellent verbal and written communication skills, with the ability to communicate effectively and concisely with different levels of management (business & technical)
- Deep understanding of Salesforce products
10
Responsibilities For Duck Creek Technologies IT Operations Senior Manager Resume
- Deep understand of Renewals and Customers For Life business processes, particularly in a SaaS environment
- Responsible for ensuring appropriate staffing levels and meeting key metrics on credit losses and expenses. Work with country collections head and GWFM capacity plan team to ensure that countries are adequately staffed to meet key performance metrics
- Execute initiatives aimed towards latest digital adoption by (Chat Bot, Natural Language IVR, social media payment channels to name a few) partnering with collections , technology and other key stakeholders at country and regional level
- Work with various stakeholders with strong influencing capabilities with peers and seniors
- Utilize lean methodologies and analyze, measure and report on the effectiveness of existing business processes
- Team player who can across cross functional teams cutting across geography. Inter cultural respect and appreciation is critical
- Self-starter who is capable of defining work slate for self and country
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